Page 2 - Trademark Information; Patent Information
Polycom Inc.4750 Willow RoadPleasanton, CA 94588-2708USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into anot...
Page 3 - About This Guide
iii About This Guide Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.This User Guide provides everything you n...
Page 5 - Contents; Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2Assembling Your ...
Page 10 - Parts List
User Guide SoundPoint IP 330/320 1 - 2 Parts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/320 phone • handset & handset cord ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Menu
Page 11 - Assembling Your SoundPoint IP 330/320 Phone
Getting Started with Your SoundPoint IP 330/320 Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your ...
Page 12 - Connecting Network and Power Source; Power over Ethernet; Connecting the Handset and Optional Headset; To connect the handset and optional headset:; Note
User Guide SoundPoint IP 330/320 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be...
Page 13 - Attaching the Base
Getting Started with Your SoundPoint IP 330/320 Phone 1 - 5 2. Connect the headset (optional) to the headset jack on the side of the phone. Attaching the Base The phone base can be attached to the SoundPoint IP 330/320 in one of two ways: • As a desk mount • As a wall mount Refer to the following se...
Page 14 - To attach the base as a desk mount:
User Guide SoundPoint IP 330/320 1 - 6 To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.
Page 15 - To attach the base as a wall mount:
Getting Started with Your SoundPoint IP 330/320 Phone 1 - 7 To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is facin...
Page 16 - Features of Your SoundPoint IP 330/320 Phone; Message Waiting Indicator
User Guide SoundPoint IP 330/320 1 - 8 Features of Your SoundPoint IP 330/320 Phone The features of the SoundPoint IP 330/320 phone are: 1. Message Waiting Indicator —This will alert you to voice and text (instant) messages. 2. Line Icons —Use these keys to activate up to lines that can be assigned ...
Page 18 - Before You Use Your SoundPoint IP 330/320 Phone
User Guide SoundPoint IP 330/320 1 - 10 14. Display Control Keys —Use , , , and (arrow keys) to scroll through the displayed information. Use (the Select key) to select a field of displayed data or enter edit mode for some settings. 15. Speaker —For ringer and hands-free audio output. 16. Hookswitch...
Page 22 - Configuring Basic Settings; Appearance of Time and Date; To configure the time and date:
User Guide SoundPoint IP 330/320 2 - 2 Configuring Basic Settings You can configure the following basic settings if you press and then select Settings > Basic : • The appearance of the time and date • Display contrast • Headset Memory Mode • Ring type • Language support (localization) • Directory...
Page 23 - Display Contrast; To adjust the contrast on the display to a comfortable level:; Headset Memor y Mode; To permanently enable the Headset Memor y Mode:
Customizing Your SoundPoint IP 330/320 Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press . 2. Select Settings &...
Page 24 - Ring Type; To change the incoming ring to a desired sound:
User Guide SoundPoint IP 330/320 2 - 4 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memor y Mode: >> Press twice. Pressing or Answer soft key to receive a call...
Page 25 - Language Support; To change the language:; Director y Search; To change the director y search parameter:
Customizing Your SoundPoint IP 330/320 Phone 2 - 5 6. Press or repeatedly to return to the idle display. Language Support Many languages are supported by the SoundPoint IP 330/320 SIP phone. To change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language . 3. Scroll t...
Page 26 - Managing Call Lists
User Guide SoundPoint IP 330/320 2 - 6 2. Select Settings > Basic > Preferences > Directory search. 3. Using and , select the directory search parameter. Last name is the default directory search parameter. 4. Press to select your choice. 5. Press the Yes or Cancel soft keys to accept or ca...
Page 27 - Callers
Customizing Your SoundPoint IP 330/320 Phone 2 - 7 Press the Callers soft key to view the Received Calls list (shown in the following figure). Press to view the Placed Calls list (shown in the following figure). To manage the listed calls: • To return the call: — Press to return the call. • To retur...
Page 28 - Managing Contacts; Adding Contacts; Adding Contacts Manually; Dir
User Guide SoundPoint IP 330/320 2 - 8 Managing Contacts You can enter 99 contacts in your phone's Contact Directory.You can add, edit, delete, dial, or search for a contact in this directory. Adding Contacts You can add a contact manually or from a call list. Adding Contacts Manually New entries to...
Page 29 - Ok
Customizing Your SoundPoint IP 330/320 Phone 2 - 9 3. Press to enter a first name. Entry to this field is alphabetic as denoted by . 4. Enter the first name of the contact from the dial pad. 5. Press the Ok or Cancel soft keys to accept or cancel changes. 6. Press to display the next field in the co...
Page 31 - Editing Contacts
Customizing Your SoundPoint IP 330/320 Phone 2 - 11 Editing Contacts To edit a contact: 1. Press the Dir soft key. 2. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press to select the entry. 4. Press the Edit soft key. 5....
Page 32 - Deleting Contacts; Placing a Call to a Contact; To place a call to a contact:
User Guide SoundPoint IP 330/320 2 - 12 8. Press repeatedly to return to the idle display. Deleting Contacts To delete a contact: 1. Press the Dir soft key. 2. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press to select...
Page 33 - Searching For a Contact; To search for a particular contact:; Managing Incoming Calls; Distinguishing Calls; To set a distinctive ring type for a particular contact:
Customizing Your SoundPoint IP 330/320 Phone 2 - 13 Searching For a Contact To search for a particular contact: 1. Press the Dir soft key. 2. Search for a contact using the dial pad.You can change the directory search parameter used. By default, it is the contact’s last name. For more information, r...
Page 34 - Rejecting Calls
User Guide SoundPoint IP 330/320 2 - 14 6. Press to edit the Ring Type. 7. Enter the number corresponding to one of the ring types available.For more information, refer to Ring Type on page 2-4 . 8. (Optional) To remove an existing value, press . 9. Press the Ok or Cancel soft keys to accept or canc...
Page 35 - Diverting Calls; To divert incoming calls from a particular contact:; System Customizations
Customizing Your SoundPoint IP 330/320 Phone 2 - 15 Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a particular contact: 1. Press the Dir soft key. 2. Use and to scroll through the l...
Page 36 - Supporting Multiple Lines; Supporting Multiple Line Keys Per Line
User Guide SoundPoint IP 330/320 2 - 16 Supporting Multiple Lines Your SoundPoint IP 330/320 phone can support up to 2 lines . Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone. Depending on how your phone is configured, the display could resemble one ...
Page 40 - Placing a Call
User Guide SoundPoint IP 330/320 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1 . To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1 . Review useful tips about the phone i...
Page 41 - To place a call using the handset:
Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 3 To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. To place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a W...
Page 42 - Answering a Call
User Guide SoundPoint IP 330/320 3 - 4 b With the optional headset connected, dial the desired number using the dial pad. Press . c Press . You will hear a dial tone. You can enter the desired number now. To place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft ...
Page 43 - Answering When Not in Another Call
Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Answering When Not in Another Call In all cases,...
Page 45 - Ending a Call; EndCall
Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 7 To answer an incoming call on a line configured for multiple Line Keys: ¾ Do one of the following steps: — Answer the call by pressing or associated with the second incoming call. The first call is put on hold and the second call is ...
Page 46 - To redial any call placed from your phone:; Putting a Call on Hold
User Guide SoundPoint IP 330/320 3 - 8 Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you.Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speak...
Page 47 - Resume; Setting Up a Conference; To set up a conference:
Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 9 Press again or the Resume soft key to resume the call. The active audio icon (one of , , or ) appears as the line indicator. When a call has been on hold for an extended period of time, both visual and audible alerts appear. Contact ...
Page 49 - Transferring a Call; Trans
Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 11 Transferring a Call A call can be transferred in one of three ways: • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them befor...
Page 50 - Forwarding Calls
User Guide SoundPoint IP 330/320 3 - 12 To perform a blind transfer: 1. During a call, press the Trans soft key. 2. Press the Blind soft key. 3. Do one of the following steps: a Enter the number to which you want to transfer the call. b Press the Dir soft key to access the Contact Directory, use and...
Page 51 - Static Forwarding
Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 13 Static Forwarding To enable call forwarding to another party: 1. Press and select Features > Forward. 2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using and . 3. Using and...
Page 52 - Enabling Do Not Disturb; Multiple Lines and Do Not Disturb
User Guide SoundPoint IP 330/320 3 - 14 To disable call forwarding: 1. Press and select Features > Forward. 2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using and . 3. Using and , select the forwarding type you want to change and then pres...
Page 53 - Assigning New Speed Dial Indexes
Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 15 Assigning Speed Dial Indexes You can associate a contact with for single touch dialing of a frequently used number.For example in the figure below, pressing places a call to James. For other frequently used numbers, you can associat...
Page 54 - To assign a new speed dial key:
User Guide SoundPoint IP 330/320 3 - 16 6. Press to select the speed dial index for edit. 7. Do one of the following steps: — Enter the next available speed dial index. — Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index. 8. Press the Ok or C...
Page 55 - Using Voice Mail; To listen to voice messages:; Msgs
Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 17 Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone.The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a...
Page 57 - Using Automatic Call Distribution
4 - 1 4 Using the Advanced Features of Your SoundPoint IP 330/320 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 330/320 phone. This chapter contains instructions on: • Using Automatic Call Distribution • Using Multiple Call Appearances • Using Budd...
Page 58 - Login
User Guide SoundPoint IP 330/320 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directed to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to . You are now considered available and calls will be dire...
Page 59 - To set ACD agent availability:; Using Multiple Call Appearances
Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 3 8. Enter your password and press the Login soft key. 9. Press repeatedly to return to the idle display. To log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout ... 3. Select Logout . 4. Press repeatedly to retur...
Page 61 - Using Buddy Lists; Presence; To view and change your presence settings:; Managing Buddies
Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 330/320 phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail.Live interaction within a pool of phones is possible b...
Page 63 - Integrating With Microsoft Live Communications Ser ver 2005; To add a contact to your buddy list:
Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 7 Integrating With Microsoft Live Communications Ser ver 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger....
Page 64 - Edit; Restarting Your Phone
User Guide SoundPoint IP 330/320 4 - 8 4. Press to select the entry. 5. Press Edit soft key. 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence...
Page 65 - To restart the phone:
Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 9 To restart the phone: ¾ Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is heard. — Press , then select Settings > Advanced > Restart Phone . You must enter the ...
Page 68 - Power and Startup
User Guide SoundPoint IP 330/320 5 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 330/320 phone has no power. Do one of the following steps: • Verify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged i...
Page 69 - Controls
Troubleshooting Your SoundPoint IP 330/320 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 330/320 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a...
Page 70 - Access to Screens and Systems
User Guide SoundPoint IP 330/320 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 330/320 phone is not in active state. Do one of the following steps: • Press the keys more slowly. • Check with the system administr...
Page 71 - Calling
Troubleshooting Your SoundPoint IP 330/320 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the display is illuminated. • Make sure the LAN cable is inserted pro...
Page 73 - Displays
Troubleshooting Your SoundPoint IP 330/320 Phone 5 - 7 Displays Audio Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the disp...
Page 75 - Regulatory Notices; Limitations of Liability
Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, ...
Page 79 - Index; Symbols
Index – 1 Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–9 A ABC icon 2–9 ACD. See also automatic call distribution answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial indexes 3–15 automatic call distribution 4–1 B base, attaching 1...