Page 3 - About This Guide; Changes to This Guide
iii About This Guide Thank you for choosing the Polycom® CX300 Desktop Phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX300 phone to a computer running Microsoft ® Lync™ 2010 allows you to place and receive telephon...
Page 5 - Contents
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . ....
Page 7 - Getting Started with Your Phone
1 - 1 1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom® CX300 desktop phone.The Polycom CX300 phone provides a flexible and efficient means to access the advanced communication functions of Mic...
Page 8 - Parts List; Connecting the Handset and Optional Headset
User Guide for the Polycom CX300 Desktop Phone 1 - 2 Parts List The following components are included in your Polycom CX300 package: 1 Polycom CX300 desktop phone with attached USB Cable 2 Handset 3 Handset cord 4 Quick Start Guide and registration card Check this list before installation to ensure ...
Page 10 - Connecting the Phone to Your Computer
User Guide for the Polycom CX300 Desktop Phone 1 - 4 Connecting the Phone to Your Computer To connect the Polycom CX300 desktop phone to your computer: >> Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port on your computer. Upon powering up your phone, a splash screen a...
Page 13 - Before You Use Your Phone; Phone Location
Getting Started with Your Phone 1 - 7 Before You Use Your Phone Phone Location Place your phone in a well-ventilated, flat, level, clean, and dry location near your computer. Connecting to Microsoft Lync 2010 After you have plugged the USB (connected to your phone) into your computer, the CX300 spla...
Page 16 - Switching Where Audio is Played; Usage Guidelines
User Guide for the Polycom CX300 Desktop Phone 1 - 10 4 Press * to exit. Text Size Setting Two font sizes are supported for most languages: • A normal size • A larger size (factory default) To change the size of the display text: 1 After you press the 5 dial pad key during startup, press 1 to contin...
Page 18 - Placing Calls
User Guide for the Polycom CX300 Desktop Phone 2 - 2 This chapter also provide information on: • Using Your Phone with Microsoft Office Live Meeting • Changing the Language • Restarting Your Phone To troubleshoot issues with the phone, refer to Troubleshooting Your Phone on page 3-1 . This guide onl...
Page 20 - Answering Calls; Switching Where You Receive Audio During Calls
User Guide for the Polycom CX300 Desktop Phone 2 - 4 Answering Calls When you get an incoming voice call, Microsoft Lync 2010 displays an audio popup notification in the lower right corner of your computer’s display. The popup provides contextual information about the caller to help you decide wheth...
Page 21 - Ending Calls; Redialing Numbers
Using the Basic Features of Your Phone 2 - 5 To switch where the audio is received: >> In the Microsoft Lync 2010 conversion window do the following: — Click the Switch Audio Device icon. — Select another device from the list. Ending Calls To end a call: >> Do one of the following steps:...
Page 22 - Redirect Calls
User Guide for the Polycom CX300 Desktop Phone 2 - 6 Redirect Calls When you receive an incoming call on the Polycom CX300 phone, you can redirect the call by clicking the Redirect soft key in the Microsoft Lync 2010 client window. You can choose to: • Redirect the call to an instant message. A call...
Page 23 - Forwarding Calls; Using Voice Mail
Using the Basic Features of Your Phone 2 - 7 To put a call on hold: >> Press the Hold key. Press the Hold key again to resume the call. Forwarding Calls You can configure your Microsoft Lync 2010 to forward all incoming calls to another contact (known as static forwarding). To enable call forw...
Page 24 - Changing the Language
User Guide for the Polycom CX300 Desktop Phone 2 - 8 To listen to voice messages: 1 Press and hold down the 1 dial pad key for 1.5 seconds. 2 When prompted for your PIN number, enter the number using the dial pad.The voice mail access feature is configured by your system administrator, who assigns t...
Page 25 - Restarting Your Phone
Using the Basic Features of Your Phone 2 - 9 For example, if Microsoft Lync 2010 is set to “Thai” and the Windows operating system is in English, the information on the phone display will be in Thai, except for the date and time, which will be in English.The phone remembers the last language that wa...
Page 27 - Troubleshooting Your Phone; Power and Startup
3 - 1 3 Troubleshooting Your Phone This chapter presents problems, likely causes, and corrective actions that might occur with your Polycom® CX300 Desktop Phone. Problems are grouped as follows: • Power and Startup • Controls, Placing and Receiving Calls • Access to Systems • Audio • Microsoft Lync ...
Page 28 - Controls, Placing and Receiving Calls
User Guide for the Polycom CX300 Desktop Phone 3 - 2 Controls, Placing and Receiving Calls Symptom Problem Corrective Action The Polycom CX300 keys do not provide call control as described in this guide. Your Microsoft Lync 2010 client or your Microsoft Lync 2010 account may not be configured correc...
Page 29 - Access to Systems
Troubleshooting Your Phone 3 - 3 Access to Systems Audio Symptom Problem Corrective Action There is no response from key presses. The Polycom CX300 desktop phone is not in active state. Do one of the following steps: • Press the keys more slowly. • Make a call to the phone to check for inbound call ...
Page 31 - Safety Notices
Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., ...
