Page 2 - Trademark Information; Patent Information; Disclaimer
© 2010 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,...
Page 3 - Contents
iii Contents Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 4 - Polycom
User Guide for the Polycom ® SoundStation ® IP 5000 Phone iv Working with Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Clearing Call List ...
Page 5 - Registering the Phone
1 User Guide for the Polycom ® SoundStation ® IP 5000 Phone This guide includes overview information that you may find helpful when you’re just starting to learn about your phone or when you have experience, but you need a quick refresher. Registering the Phone Generally, your phone will be deployed...
Page 6 - Using the Keypad
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 2 Using the Keypad You use the keypad on the phone to handle calls, adjust the volume, redial numbers, navigate screens, enter data, and select options. Display Screen The idle screen displays the phone’s directory number and the current date...
Page 7 - Phone Status Indicators; LED Status Indicators
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 3 In the following figure, the scrolling notification indicates you have one missed call and that Do Not Disturb is enabled. Phone Status Indicators Phone status is indicated by three bi-color LEDs (located above the phone’s microphones) and ...
Page 8 - Line and Call Icons
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 4 Line and Call Icons The line and call icon changes depending on the line status (for example, registered line or unregistered line) or call status (for example, dialing in progress or a call on hold). Icon Line or Call State Description Act...
Page 9 - Navigating Menus and Calls
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 5 Navigating Menus and Calls To navigate menus and calls, use the following tips. Note After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. If you want to... Then do thi...
Page 10 - Entering Data and Enabling Items
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 6 Entering Data and Enabling Items To enter data and enable fields or menu items, use the following tips. Note After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. If yo...
Page 11 - Tips for Using a Conference Phone
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 7 Tips for Using a Conference Phone For tips on hosting a conference call and conference call etiquette, go to http://www.polycom.com/global/documents/products/voice/conferencin g_solutions/conference-call-etiquette.pdf. Enter an IP address o...
Page 12 - Calling and Answering; Answering Calls; To answer a call on a private line:; Placing Calls
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 8 Calling and Answering During a call, the phone displays the name and directory number of the party you’re talking with and the duration of the call. During a call, the soft keys update so you can perform specific tasks. The phone LEDs, as w...
Page 13 - Calling by Entering a Phone Number
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 9 Calling by Entering a Phone Number You can dial a phone number with a dial tone or without a dial tone. To dial a phone number with a dial tone: 1. Press or the New Call soft key. 2. Enter the phone number of the party you want to call. 3. ...
Page 14 - Calling from a Call List
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 10 Calling from a Call List You can choose a record in a call list and dial the associated party. To call from a call list: 1. From the idle screen, use one of the arrow keys to access a call list: 2. From the call list screen, scroll to the ...
Page 15 - Calling from the Speed Dial List
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 11 Calling from the Speed Dial List Use the speed dial feature for fast, automated dialing. To place a call from the speed dial list: 1. Press . 2. From the Speed Dial Info screen, do one of the following: — If you know the contact’s speed di...
Page 16 - Ending Calls; End Call; While Your Phone Rings; Rejecting Calls While Your Phone Rings; Reject
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 12 Ending Calls To end a call: >> Press or the End Call soft key. While Your Phone Rings While your phone rings, you can choose not to answer the call and do the following: • Reject the call and stop your phone from ringing. • Forward t...
Page 17 - Forwarding Calls While Your Phone Rings; To forward an incoming call as your phone rings:; During Calls; Holding and Resuming Calls
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 13 Forwarding Calls While Your Phone Rings While your phone rings, you can choose not to answer the call and forward the call to another party. To forward an incoming call as your phone rings: 1. While your phone rings, press the Forward soft...
Page 18 - To place a call on hold:; Transferring Calls; Trnsfer
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 14 The following figure shows that your phone has two calls, and you’re currently viewing the first (most recent) call. To scroll through calls, press or . To place a call on hold: >> During a call, press the Hold soft key. The console ...
Page 19 - Hosting Conference Calls; Setting Up Conferences
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 15 Hosting Conference Calls You can create a conference with up to two other parties. After you set up a conference, you can place the conference call on hold, split the conference call into two calls on hold, or end the conference call (and ...
Page 20 - To set up a conference call with an active call and a call on hold:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 16 To set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold, press the Join soft key. A conference is created with the active call, the call on hold, and yourself. Holding and ...
Page 21 - Ending Conferences; Changing the Way Calls are Answered; Forwarding Calls; To forward calls to another extension:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 17 Ending Conferences When you end a conference, you end your connection to the other conference participants. The other parties remain connected. To end a conference: >> From the Active:Conference screen, press the End Call soft key. T...
Page 22 - To disable call forwarding:; Rejecting Calls from a Contact
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 18 3. Do one of the following: — If you selected Always , the Call Forward Always screen displays. Enter a number to forward all incoming calls to. — If you selected No Answer , the Call Forward No Answer screen displays. Do the following: a ...
Page 23 - To reject an incoming call from a particular contact:; Diverting Calls from a Contact to Another Party; To divert incoming calls from a contact to another party:; Temporarily Refusing All Calls (Do Not Disturb)
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 19 To reject an incoming call from a particular contact: 1. Press , and then select Features > Contact Directory . 2. From the Directory screen, find the contact for whom you want to reject calls, and then press the Edit soft key. 3. From ...
Page 24 - To enable and disable Do Not Disturb:; Working with Call Lists
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 20 The following figure shows what the idle screen looks like when Do Not Disturb is enabled. To enable and disable Do Not Disturb: 1. Press , and then select Features . The Features screen displays. If Do Not Disturb isn’t highlighted, scrol...
Page 25 - To view details for a call list entr y:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 21 Viewing Call Lists You can access any call list from the Call Lists menu, or you can quickly access a call list from the idle screen. After you access a call list, you can view detailed information about a specific entry (such as the phone...
Page 26 - Clearing Call List Entries; To clear one or all records in a call list:; Editing Call List Entries; To edit a call list entr y:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 22 Clearing Call List Entries You can clear all the records in a call list, or just one record. To clear one or all records in a call list: 1. Press , and then select Features > Call Lists . 2. From the Call Lists screen, do one of the fol...
Page 27 - Working with Contact Director y; Searching Contact Director y; To search for a contact in the Contact Director y:; Features; Search; Updating Contact Director y; Adding Contact Director y Entries
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 23 Working with Contact Director y You can store a large number of contacts in your phone’s Contact Directory. Contact your system administrator for the exact number. You can dial and search for contacts in this directory. You may be able to ...
Page 28 - To add a Contact Director y entr y manually:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 24 To add a Contact Director y entr y manually: 1. Press , and then select Features > Contact Directory . 2. From the Directory screen, press the Add soft key. 3. From the Add To Directory screen, enter the contact information: — (Optional...
Page 29 - To add a Contact Director y entr y from a call list:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 25 — (Optional.) Change the Auto Reject and Auto Divert settings.If you set the Auto Reject field to enabled, the calls from this contact won’t ring on your phone. Your system administrator determines how rejected calls are handled (for examp...
Page 30 - Updating Contact Director y Entries; Deleting Contact Director y Entries
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 26 4. From the Contact screen, press the Save soft key to save the entry to your Contact Directory.Only the first name, last name, and phone number are saved. If the contact doesn’t exist in the directory, “Saved” displays on the phone screen...
Page 31 - Working with Corporate Director y; Searching Corporate Director y; To search for a contact in the Corporate Director y:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 27 Working with Corporate Director y If your system administrator sets up Corporate Directory on your phone, you may have read access to portions of your Corporate Directory. Your system administrator determines which contacts you can see. Yo...
Page 32 - Saving Corporate Director y Search Results; To enable your phone to save Corporate Director y search results:; Controlling What is Heard; Changing the Ring Tone; To select a different ring tone:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 28 Saving Corporate Director y Search Results You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the results of your ...
Page 33 - Setting Unique Ring Tones for Contacts; To set a distinctive ring tone for a contact:; Changing the Speaker Volume; To adjust the speaker volume:; Changing the Ringer Volume; To adjust the ringer volume:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 29 Setting Unique Ring Tones for Contacts You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers. To set a distinctive ring tone for a contact: 1. Press , and then select Features > Co...
Page 34 - Muting the Microphone; To mute or unmute the microphone:; Customizing the Phone Display; Changing the Language; To change the language:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 30 Muting the Microphone You can mute the microphone if you do not want other parties to hear you. When you mute the microphone, the three console LEDs glow red to indicate that the other party (or parties) can’t hear you. You can still hear ...
Page 35 - Changing the Time and Date Display; Changing the Time and Date Format
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 31 Changing the Time and Date Display The time and date appear on the idle screen of your phone. If the phone can’t obtain a time and date, the display will flash. If this happens, or if the time or date is incorrect, see your system administ...
Page 36 - Changing the Time and Date Order
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 32 Changing the Time and Date Order You can change the order of the time and date on the idle screen. For example, you can display the date before the time, or the time before the date. To change the order of the time and date display: 1. Pre...
Page 37 - Changing the Screen Contrast; To adjust the contrast on the phone screen:; Changing the Backlight
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 33 Changing the Screen Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: 1. Press , and then select Settings > Basic > Contrast . 2. From the Contrast screen, press the Up or Down sof...
Page 38 - To change the backlight intensity:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 34 To change the backlight intensity: 1. Press , and then select Settings > Basic > Backlight Intensity . 2. From the Backlight Intensity screen, select Backlight On Intensity . 3. From the Backlight On Intensity screen, scroll to the i...
Page 39 - Troubleshooting; Power and Startup
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 35 Troubleshooting The following tables contain general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone. The tables list possible trouble symptoms, the like...
Page 40 - Controls
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 36 Controls Symptom Problem Corrective Action The dial pad doesn’t work. The dial pad on the phone doesn’t respond. Try the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a kno...
Page 41 - Access to Screens and Systems
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 37 Access to Screens and Systems Calling Symptom Problem Corrective Action There is no response when you press a feature key. The phone isn’t in an active state. Try the following: • Press the keys more slowly. • Call the phone to confirm tha...
Page 42 - Displays
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 38 Displays There is no audible ring tone. Ringer volume is low, or the Ring Type is set to Silent Ring. Verify ringer volume and Ring Type: • To adjust the ringer volume, press when the phone is in the idle state. • Check that the Ring Type ...
Page 43 - Audio
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 39 Audio Overall Functioning Productivity Suite Symptom Problem Corrective Action The speaker has no audible sound. Speaker volume is low. Adjust the speaker volume. During a call, press to adjust the volume. Symptom Problem Corrective Action...
Page 44 - Testing Phone Hardware; To access the diagnostics menus:
User Guide for the Polycom ® SoundStation ® IP 5000 Phone 40 Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, keypad mappings, and display. See your s...
Page 45 - Safety Notices
Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., ...
Page 51 - DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or...
Page 53 - Warranties Exclusive.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be war...
Page 54 - Corporate Headquarters:
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained...
