Page 3 - Table of Contents; Regulations 1
P0992639 01 Modular ICS Companion Installer Guide Table of Contents Regulations 1 Federal Communications Commission (U.S. only) 1 Companion Base Stations 1 Activation (U.S. only) 1 Safety 2 Norstar Companion basics 3 What’s new with Norstar 5 Planning the installation 7 Planning checklist 7 Required...
Page 4 - Powering up the system 49
iv / Modular ICS Companion Installer Guide P0992639 01 Installing external antenna and lightning surge arrestor procedures for Canada 41 Powering up the system 49 Programming 51 Installation programming 51 Programming tools 52 The Norstar Programming Record 52Exiting programming 52Viewing your progr...
Page 5 - Troubleshooting 95
/ v P0992639 01 Modular ICS Companion Installer Guide To register the C3050 80To confirm that the C3050 is registered 82 Deregistering the C3050 83 To deregister the C3050 83 Measuring RSSI for a C3050 84 To measure undirected RSSI 84Measuring directed RSSI 85 Registering the C3020 (Canada only) 86 ...
Page 7 - Regulations; Companion Base Stations; In Canada, Base Stations may be installed where the
P0992639 01 Modular ICS Companion Installer Guide Regulations Federal Communications Commission (U.S. only) The Federal Communications Commission (FCC) has designated UTAM Inc. to manage the installation and relocation of Unlicensed Personal Communication Services (UPCS). This includes Norstar Compa...
Page 8 - Safety
2 / Regulations Modular ICS Companion Installer Guide P0992639 01 Safety Do not connect the administration set or Base Stations directly to a CO line. Doing so may result in equipment damage. The Norstar administration set and base stations must not be used as off-premises equipment. Installers must...
Page 9 - Norstar Companion basics; ICS and Norstar XC software; — Base stations are positioned
P0992639 01 Modular ICS Companion Installer Guide Norstar Companion basics Norstar Companion provides mobility in the workplace. With Companion, your telephone can go with you, allowing you to make and receive calls while on the move. Calls that used to ring just at your desk can also appear and rin...
Page 10 - on page 67 for more; Companion Portable Telephones; — The portable; Administration and Maintenance Tools; — Programming
4 / Norstar Companion basics Modular ICS Companion Installer Guide P0992639 01 Before the base stations can be used in the United States, UTAM codes must be obtained and entered using an administration terminal or Norstar Remote Utilities (NRU). Please see Software keys (U.S. only) on page 67 for mo...
Page 11 - that is supplied with it.; What’s new with Norstar
Norstar Companion basics / 5 P0992639 01 Modular ICS Companion Installer Guide If you are using Norstar Voice Mail with your Companion system, Version 3.0 is recommended as a minimum Voice Mail software version. For information on how to access Norstar Voice Mail using your Norstar Companion portabl...
Page 13 - Planning the installation; Planning checklist; Provisioning Record; Required equipment and supplies; Companion portable telephones; Configuring Station Modules; Maximum number of Norstar telephones on a system
P0992639 01 Modular ICS Companion Installer Guide Planning the installation Planning checklist å Verify that you have approval from UTAM Inc. (U.S. only) å Verify that a site planner determined base station locations and recorded them in the Provisioning Record . Required equipment and supplies å Co...
Page 14 - Maximum number of Norstar Companion base stations on a system; Configuring expansion modules; For each type of expanded system above, Norstar
8 / Planning the installation Modular ICS Companion Installer Guide P0992639 01 Maximum number of Norstar Companion base stations on a system Configuring expansion modules With the addition of an Expansion Cartridge or a Combo Cartridge in the ICS, you can add Trunk Modules and/or Station Modules to...
Page 15 - On a mini system; Port 1 and 2 are on the ICS.; On a midi system; both
Planning the installation / 9 P0992639 01 Modular ICS Companion Installer Guide On a mini system Note: Port 1 and 2 are on the ICS. On a mini or non-expanded system, port 1 on the ICS (station ports 101 to 132) is used for both base stations and Norstar sets. No fiber ports are used since no Station...
Page 16 - Two-port Expansion Cartridge; On a maxi system; must; If Both ports 7 and 8 are used for connecting
10 / Planning the installation Modular ICS Companion Installer Guide P0992639 01 Two-port Expansion Cartridge On a maxi system A system expanded to eight ports (maxi size) includes one 6-port expansion cartridge with fiber ports numbered 3 to 8, and 1 and 2 on the ICS. The base stations must be phys...
Page 17 - Six-port Expansion Cartridge with Companion; On a mega system; In the fully expanded mega configuration, Station
Planning the installation / 11 P0992639 01 Modular ICS Companion Installer Guide Six-port Expansion Cartridge with Companion On a mega system Keep in mind that 10 station modules is the limit for regular Norstar sets, and two station modules for Companion base stations is the limit on an XC configur...
Page 18 - 2-port Expansion Cartridge with Companion
12 / Planning the installation Modular ICS Companion Installer Guide P0992639 01 12-port Expansion Cartridge with Companion TM8 TM7 SM6 SM5 ICS (modules 1 and 2) SM4 SM3 SM14 SM13 SM12 SM11 SM10 SM9 To Ac outlet To Ac outlet Fiber Cable Guide (max. 7 modules per power bar) (max. 7 modules per power ...
Page 19 - Routing fiber cables
Planning the installation / 13 P0992639 01 Modular ICS Companion Installer Guide Routing fiber cables 6-port Expansion Cartridge Fiber cableguide Upward routed fiber cable Downward routed fiber cable loose cables
Page 20 - ICS numbering; Two-port Expansion Cartridge and ICS numbering
14 / Planning the installation Modular ICS Companion Installer Guide P0992639 01 ICS numbering Non-expanded system (ICS alone) numbering Two-port Expansion Cartridge and ICS numbering Six-port Expansion Cartridge and ICS numbering Module # Lines Line ports B1 DN B2 DN DN ports Base station ports Por...
Page 21 - Twelve-port expanded system and ICS numbering; Port 3 is the bottom fiber cable port on the
Planning the installation / 15 P0992639 01 Modular ICS Companion Installer Guide Twelve-port expanded system and ICS numbering Expansion module # Lines Line ports B1 DN B2 DN DN ports Base station ports PortableDN #14 — — — — — — — — — — 1401-1416 637-696 #13 — — — — — — — — — — 1301-1316 637-696 #1...
Page 23 - Installation; Installation checklist; Modular ICS
P0992639 01 Modular ICS Companion Installer Guide Installation Installation checklist When installing a Norstar system with Companion components, follow this installation checklist: å complete the wiring å install the Remote Power Interconnect units* å install the base stations* å install the extern...
Page 24 - Connecting expansion modules; Configuring
18 / Installation Modular ICS Companion Installer Guide P0992639 01 Connecting expansion modules In order to keep the default port and extension numbering, connect Trunk Modules to the Expansion Cartridge beginning at the top and working down; connect Station Modules to the Expansion Cartridge begin...
Page 25 - RPI unit
Installation / 19 P0992639 01 Modular ICS Companion Installer Guide RPI unit There are two versions of the RPI unit: the RPI-8 BIX UL, which supports up to eight base stations; and the RPI-16 BIX UL, which supports up to 16 base stations. Each RPI has a connection board and either one (RPI-8 BIX UL)...
Page 26 - RPI Requirements; Mounting the RPI unit; Position the screw holes for the RPI using the dimensions; RPI mounting holes
20 / Installation Modular ICS Companion Installer Guide P0992639 01 RPI Requirements Mounting the RPI unit 1. Position the screw holes for the RPI using the dimensions shown in the following figure. RPI mounting holes To provide adequate ventilation and to prevent overheating, leave a clearance of a...
Page 27 - Opening the RPI cover
Installation / 21 P0992639 01 Modular ICS Companion Installer Guide Mount RPIs at least 300 mm (12 in.) from the ceiling. 2. Insert wall plugs in the holes. 3. Partially screw in two #10 50-mm (2-in.) screws for the keyholes. 4. Open the hinged cover with a screwdriver by pushing in and then down to...
Page 28 - RPI components; Wiring the RPI
22 / Installation Modular ICS Companion Installer Guide P0992639 01 RPI components The RPI-8, which has only one power supply unit, has grounding straps and plates fitted so it can be upgraded to an RPI-16 (see illustration RPI components ). Wiring the RPI The maximum two-way DC loop resistance for ...
Page 29 - Maximum power cabling distance (approximate); RPI Connector Overview; RPI connector board
Installation / 23 P0992639 01 Modular ICS Companion Installer Guide Maximum power cabling distance (approximate) Depending on the size of cable you are using, you should remember the maximum cabling distances allowed between the RPI and the base station. RPI Connector Overview The following illustra...
Page 30 - Output connections
24 / Installation Modular ICS Companion Installer Guide P0992639 01 Output connections Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors as shown in the following illustration. If only one pair is used for powering a base station, connect the power p...
Page 31 - Input connector pinout; Input wiring; IBIXn
Installation / 25 P0992639 01 Modular ICS Companion Installer Guide Input connector pinout Input wiring Connector Pin Signal Output connector IBIX1 1, 2 TCM 1 OBIX1 3, 4 TCM 2 OBIX2 5, 6 TCM 3 OBIX3 7, 8 TCM 4 OBIX4 IBIX2 1, 2 TCM 5 OBIX5 3, 4 TCM 6 OBIX6 5, 6 TCM 7 OBIX7 7, 8 TCM 8 OBIX8 IBIX3 1, 2...
Page 32 - RPI-8 BIX wiring chart
26 / Installation Modular ICS Companion Installer Guide P0992639 01 RPI-8 BIX wiring chart Pin RPI Connector Board Label Wire color 26 OBIX1 BS1 -PWR White-Blue 1 Blue-White 27 TCM White-Orange 2 Orange-White 28 +PWR White-Green 3 Green-White 29 OBIX2 BS2 -PWR White-Brown 4 Brown-White 30 TCM White-...
Page 34 - RPI-16 BIX wiring chart
28 / Installation Modular ICS Companion Installer Guide P0992639 01 RPI-16 BIX wiring chart Pin RPI Connector Board Label Wire color 26 OBIX9 BS9 -PWR White-Blue 1 Blue-White 27 TCM White-Orange 2 Orange-White 28 +PWR White-Green 3 Green-White 29 OBIX10 BS10 -PWR White-Brown 4 Brown-White 30 TCM Whi...
Page 36 - Installing base stations; . You will be given codes and credits that are necessary to; Positioning a base station
30 / Installation Modular ICS Companion Installer Guide P0992639 01 Installing base stations Before installing wireless equipment, ensure that a site planner has determined base station locations and recorded them. Before installing or relocating wireless equipment in the United States, verify that ...
Page 37 - Minimum distance between office areas and base stations; Mounting a base station; Clearance for the base stations
Installation / 31 P0992639 01 Modular ICS Companion Installer Guide Position base stations away from an office area or where a portable is used by at least the amounts shown in the following table. Installing the base station on the ceiling or high on walls helps to maintain these minimum distances....
Page 38 - Bracket termination board
32 / Installation Modular ICS Companion Installer Guide P0992639 01 To mount a base station: 1. Fasten the bracket into position using two #8 38-mm (1½-in.) screws. 2. Route the cable from the ICS through the top (or bottom) opening. 3. Wind any excess cable around the posts to secure it, then faste...
Page 39 - Mount the base station onto the bracket, snapping it into
Installation / 33 P0992639 01 Modular ICS Companion Installer Guide 5. Mount the base station onto the bracket, snapping it into position. 6. Connect the power RJ11 jumper lead to the RJ11 jacks on the termination board and the base station. 7. For plug-top power supplies only, connect the power sup...
Page 40 - Sliding cover onto bracket; Installing portable telephones; Installing
34 / Installation Modular ICS Companion Installer Guide P0992639 01 Sliding cover onto bracket Installing portable telephones To use Norstar Companion portables, you must first install radio base stations to transceive radio signals to and from the portable telephones, then bring the system on-line....
Page 41 - Installed antenna and lightning surge arrestor
Installation / 35 P0992639 01 Modular ICS Companion Installer Guide Note: Up to 60 portables can be installed on a Norstar wireless system. Each portable telephone must be registered to a DN before it can be used. By default, no Companion portables are assigned to the DNs. The range of portable exte...
Page 43 - Installed antenna and lightning surge arrestor (USA); To ensure only recommended antennas are used:
Installation / 37 P0992639 01 Modular ICS Companion Installer Guide Installing external antenna and lightning surge arrestor procedures for the United States of America Installed antenna and lightning surge arrestor (USA) To ensure only recommended antennas are used: • the external antenna connector...
Page 44 - Planning for an outdoor external antenna (USA); Installing an outdoor external antenna (USA)
38 / Installation Modular ICS Companion Installer Guide P0992639 01 Planning for an outdoor external antenna (USA) When planning to install an outdoor external antenna: • Locate the antenna on the external wall of the building. • Keep the outdoor external antenna as close as possible to the base sta...
Page 45 - Installing a lightning surge arrestor (USA); To install a lightning surge arrestor, follow these steps:
Installation / 39 P0992639 01 Modular ICS Companion Installer Guide Antenna with antenna bracket (USA) Installing a lightning surge arrestor (USA) Install the lightning surge arrestor to protect the Companion components from electrical surges. To install a lightning surge arrestor, follow these step...
Page 46 - Lightning surge arrestor and bracket (USA)
40 / Installation Modular ICS Companion Installer Guide P0992639 01 Lightning surge arrestor and bracket (USA) Before you connect the ground lead to the lightning surge arrestor, attach it to an approved ground. Tip - The recommended wire gauge is 6 AWG. Connect the ground lead to the building groun...
Page 47 - The connector between the antenna and the
Installation / 41 P0992639 01 Modular ICS Companion Installer Guide 2. Route and connect the coaxial cable from the outdoor external antenna to the lightning surge arrestor. 3. Route and connect the coaxial cable from the lightning surge arrestor to the appropriate base station connector. Installing...
Page 48 - Installing an indoor directional external antenna (Canada); Indoor directional external antenna (Canada)
42 / Installation Modular ICS Companion Installer Guide P0992639 01 antenna is used at a cell center, they should be spaced at least 0.5 m from each other to avoid radio interference problems. • Use RG-58/U co-axial cables to connect the antennas to the base stations. Installing an indoor directiona...
Page 50 - Installing an indoor omni-directional external antenna (Canada)
44 / Installation Modular ICS Companion Installer Guide P0992639 01 Installing an indoor omni-directional external antenna (Canada) 1. Insert the antenna in the bracket so that the antenna is vertical. 2. Mount the bracket to the wall or ceiling using two screws. 3. To prevent undue cable stress on ...
Page 51 - When installing an outdoor omni-directional external antenna:; Important points to remember:
Installation / 45 P0992639 01 Modular ICS Companion Installer Guide Installing an outdoor omni-directional external antenna (Canada) When installing an outdoor omni-directional external antenna: • Locate the antenna on the external wall of the building. Note: The antenna must be mounted on a vertica...
Page 52 - Screw the antenna mounting plate vertically to the exterior
46 / Installation Modular ICS Companion Installer Guide P0992639 01 Installing the outdoor omni-directional external antenna (Canada) To install an outdoor omni-directional external antenna, follow these steps: 1. Screw the antenna mounting plate vertically to the exterior wall of the building with ...
Page 53 - Installing a lightning surge protector (Canada)
Installation / 47 P0992639 01 Modular ICS Companion Installer Guide 4. Rotate the mast until the threaded hole in the base of the mast is aligned with the set screw hole in the shroud, and then tighten the set screw. 5. Route the co-axial cable along the bottom edge of the plate between the shroud a...
Page 54 - Installing the lightning surge protector (Canada); Do not connect to a ground rod or
48 / Installation Modular ICS Companion Installer Guide P0992639 01 Installing the lightning surge protector (Canada) 2. Before you connect the ground lead to the surge protector, attach it to an approved ground. The recommended wire gauge is 6 AWG (4 mm). Connect the ground lead to the building gro...
Page 55 - Powering up the system; Start
P0992639 01 Modular ICS Companion Installer Guide Powering up the system If you added a base station that requires a software update, the system begins downloading the software to the base station. The Administration Terminal display shows BS-1 Dload Start . Press CLEAR to clear the message. When th...
Page 57 - Installation programming; Programming
P0992639 01 Modular ICS Companion Installer Guide Programming Programming is performed by the installer or the customer service representative. The interface allows you to change settings for the entire Norstar system, plus settings for individual telephones and external lines. Most of the settings ...
Page 58 - Programming tools; Programming overlays are included with the; The Norstar Programming Record; The; Exiting programming
52 / Programming Modular ICS Companion Installer Guide P0992639 01 Programming tools As with all Modular ICS programming, you can use a T7316 Business Series Terminal or an M7310 or M7324 Norstar set to perform the programming. In this book, all processes requiring dialpad buttons are presented in t...
Page 59 - End of session; Viewing your programming updates; UPDATE; Template defaults; Programming Record; Companion defaults
Programming / 53 P0992639 01 Modular ICS Companion Installer Guide When you have completed your programming session, press ¨ . The display briefly reads End of session . Viewing your programming updates If any of the changes you have made to programming have not immediately taken effect, you see an ...
Page 61 - Startup programming; Startup programming is explained in the; Performing Startup; T7316 telephone dialpad, by pressing; The Installer password shown is the default
Programming / 55 P0992639 01 Modular ICS Companion Installer Guide Startup programming Before you perform Companion programming, your system should be running and configured. Startup programming is explained in the Modular ICS Installer Guide. Performing Startup 1. Enter the Startup access code from...
Page 62 - Changing the default template; YES; Entering programming; For other programming operations refer to
56 / Programming Modular ICS Companion Installer Guide P0992639 01 Changing the default template After entering the Startup access code and Installer password the display shows Reset memory? . 1. Press YES to select a default template. The display shows the current template. 2. Press CHANGE to choos...
Page 63 - Entering programming for system coordinators; Modular ICS Companion System Coordinator; SCPLUS
Programming / 57 P0992639 01 Modular ICS Companion Installer Guide Entering programming for system coordinators The person on staff who is in charge of making changes on the Norstar system is called the system coordinator. The everyday Companion programming done by system coordinators is described i...
Page 64 - Entering programming using other passwords; Norstar features; Refer to; Portable features; Portable Telephone User Guide; External paging system; Registration password; Change the registration password for your system.; The external paging feature is supported on the
58 / Programming Modular ICS Companion Installer Guide P0992639 01 Entering programming using other passwords A set of the most often used headings and subheadings is available by using a System Coordinator password. This level of access is designed for the average user who takes care of the day-to-...
Page 65 - Individually register each Companion portable telephone.; Changing the Registration password; The default Registration password is; RADIO; Use; You can choose any combination of one to six
Programming / 59 P0992639 01 Modular ICS Companion Installer Guide 4. Individually register each Companion portable telephone. 5. Disable registration for the system. Changing the Registration password To ensure unauthorized portables are not registered to your system, a separate level of password a...
Page 66 - Companion programming; System; CHANGE
60 / Programming Modular ICS Companion Installer Guide P0992639 01 Companion programming Companion programming is found under the System programming heading. It includes the following subheadings: Registration You must enable registration for the entire Norstar system to allow individual portables t...
Page 67 - Portable DNs; Press; The extension numbers are based on a system
Programming / 61 P0992639 01 Modular ICS Companion Installer Guide Portable DNs Once registration is enabled for your Norstar Companion system, a series of extension numbers (637 to 696) automatically becomes available for registration. Check that an extension number is still available before regist...
Page 68 - Deregistering a portable; Deregister an extension number when:; Radio data; This procedure does not clear the registration data
62 / Programming Modular ICS Companion Installer Guide P0992639 01 Deregistering a portable Deregister an extension number when: • the portable must be replaced due to loss or breakage • the owner departs and you want to assign the handset to someone else with a different telephone number Press ≠ an...
Page 69 - Software; Re-evaluation Schedule; Not scheduled; Radios
Programming / 63 P0992639 01 Modular ICS Companion Installer Guide After installing Norstar Companion components and obtaining the proper number of UTAM activation keys (see Software keys (U.S. only) on page 67), you need to verify that wireless re-evaluation has occurred. Alarm code messages can be...
Page 70 - CREDIT; Cell Assignment; Unassigned; Antenna Type; LIST; Internal
64 / Programming Modular ICS Companion Installer Guide P0992639 01 Radio credits (U.S. only) Press CREDIT to see the number of radio credits available and the total number of radio credits. Verify that the total number of radio credits is enough to support the system you have just installed. The num...
Page 71 - Cells; Cell nghbrs
Programming / 65 P0992639 01 Modular ICS Companion Installer Guide Cells Cell programming allows you to examine the cell radio and cell neighbor configuration. Choose the cell you want to examine by pressing ≠ and the cell number (01 to 32) or select LIST to see all in sequence. When in the list mod...
Page 72 - Cell rad nghbrs
66 / Programming Modular ICS Companion Installer Guide P0992639 01 Cell rad nghbrs This sub-heading allows you to view the two-digit number of any cells that border a particular cell in a system, these are called cell neighbors. As well, you can view any cells that border the cell neighbors. Press ≠...
Page 73 - There are only two reasons to modify the system LID.
Programming / 67 P0992639 01 Modular ICS Companion Installer Guide There are only two reasons to modify the system LID. • The site has multiple systems, and you want users to be able to move from system to system without changing slots on their portable telephones. All systems must be set to the sam...
Page 74 - Step 1: Obtain the Companion ID; your Companion ID number
68 / Programming Modular ICS Companion Installer Guide P0992639 01 The Software keys can be obtained and entered using the following steps. Step 1: Obtain the Companion ID The Companion ID Label is sent to each customer once radio credits have been purchased. In order to implement the credits and ta...
Page 75 - Step 2: Obtain the System Identification Number; ¥¥êçêéë; Step 3: Call the Nortel Customer Response Center
Programming / 69 P0992639 01 Modular ICS Companion Installer Guide Step 2: Obtain the System Identification Number Obtain the System ID (SysID) by pressing ²¥¥êçêéë , or ²¥¥àáàÝÜ on any programming set. This information is also available by accessing Software keys in an Installer programming session...
Page 76 - Indicate the number of radio credits you require. You need; UTAM Activation Key; Radio credits; Portable Credit Key; Software keys
70 / Programming Modular ICS Companion Installer Guide P0992639 01 3. Indicate the number of radio credits you require. You need two credits for every base station in your system. 4. You are given two keys, the UTAM Activation Key and the Credit Key. The keys consist of three separate numeric string...
Page 77 - BKSP; Step 5: Configure base stations and portables
Programming / 71 P0992639 01 Modular ICS Companion Installer Guide 3. Press ≠ . The display reads Key 1:_ . 4. Enter the 8 digit password number for Key 1. Use BKSP to make corrections. The display reads Key 2:_ . 5. Enter the eight-digit password number for Key 2. Proceed as above until you have fi...
Page 78 - Register your Companion portables; Modular ICS Companion System Coordinator Guide; If your system has been powered down for an
72 / Programming Modular ICS Companion Installer Guide P0992639 01 Register your Companion portables Norstar Companion Portable telephones are added to the system using the portable registration process. Refer to the Modular ICS Companion System Coordinator Guide for more information on registering ...
Page 79 - Registering individual portables; Verify that the portable functions correctly.; function
P0992639 01 Modular ICS Companion Installer Guide Registering individual portables Registering the C3060 The following section describes the procedures involved in registering Companion C3060 portable telephones. To register each portable with the Norstar system, you must do two things: • Register t...
Page 81 - To confirm that the C3060 is registered
Registering individual portables / 75 P0992639 01 Modular ICS Companion Installer Guide 7. Enter up to 16 characters for the system name. For example, NORTEL 1 . • Press the dial pad key until the letter you need appears on the display. For example, press key 5 three times to display the letter L. •...
Page 82 - LINK
76 / Registering individual portables Modular ICS Companion Installer Guide P0992639 01 2. Make a call. a. Press i . You hear dial tone, and the display shows LINK . If you do not hear dial tone, check that you have selected the correct system and that the associated desk telephone is idle or regist...
Page 83 - Measuring undirected RSSI
Registering individual portables / 77 P0992639 01 Modular ICS Companion Installer Guide If a portable is registered on other systems, it will still be available on those systems. You deregister one system at a time. Note: If you are out of range of the system, this procedure clears registration data...
Page 84 - Measuring directed RSSI
78 / Registering individual portables Modular ICS Companion Installer Guide P0992639 01 by the signal strength and power mode. For example, 14112 - 67 . Hand-off occurs normally between the cells. Note: In this example, the module is 14 , the port is 11 and the radio is 2 . The signal strength measu...
Page 86 - Icon function
80 / Registering individual portables Modular ICS Companion Installer Guide P0992639 01 Registering the C3050 The following section describes the procedures involved in registering Companion C3050 portable telephones. To register each portable with the Norstar system, you must do two things: • Regis...
Page 88 - To confirm that the C3050 is registered; No
82 / Registering individual portables Modular ICS Companion Installer Guide P0992639 01 To confirm that the C3050 is registered 1. Close, then open the portable flap. If the portable displays the system name that you just registered, proceed to step 5. If the portable displays a different system nam...
Page 89 - Note; Do not
Registering individual portables / 83 P0992639 01 Modular ICS Companion Installer Guide Deregistering the C3050 You can deregister the C3050 in two ways: • from the portable • from the administration set You can deregister the portable to clear information stored in the portable and the system. To d...
Page 90 - To measure undirected RSSI
84 / Registering individual portables Modular ICS Companion Installer Guide P0992639 01 Measuring RSSI for a C3050 The Receive Signal Strength Indicator (RSSI) is a measurement of the signal strength the base station receives from the portable. The base station controls the power transmitting mode o...
Page 91 - Before you begin to measure directed RSSI; Companion Provisioning Record; To measure directed RSSI using your portable; To measure undirected RSSI on page
Registering individual portables / 85 P0992639 01 Modular ICS Companion Installer Guide Measuring directed RSSI You may want to measure the RSSI between a portable and a specific base station radio. For example, you may suspect that one of the two radios in a base station is not working properly. Yo...
Page 92 - °•aa
86 / Registering individual portables Modular ICS Companion Installer Guide P0992639 01 3. Press Ò or L . 4. Press °•ªª . 5. Enter the five-digit ID code for the base station radio you want to measure. The portable displays this ID followed by the signal strength, for example 03142 - 54 . Hand-off d...
Page 93 - Companion; To confirm that the C3020 is registered
Registering individual portables / 87 P0992639 01 Modular ICS Companion Installer Guide If the display does not show Office n: Free ., follow the procedures in Deregistering the C3020 (Canada only) on page 88 to overwrite the system number then return to step 2 of this procedure. 5. Press s , then p...
Page 95 - again. The display shows
Registering individual portables / 89 P0992639 01 Modular ICS Companion Installer Guide 4. Press s , then press 0 . The display shows Deregister? . 5. Press s , then press 0 again. The display shows Deregistering... and then Deregistered . 6. To continue using the portable, press r . Measuring RSSI ...
Page 97 - Before you begin measuring directed RSSI; Measuring directed RSSI using your portable
Registering individual portables / 91 P0992639 01 Modular ICS Companion Installer Guide Before you begin measuring directed RSSI Use the Companion Provisioning Record to find and note the following: • the five-digit radio ID of the base station you want to measure, by mapping the base station locati...
Page 98 - After registering the portables; Companion Portable Telephone User Guide; You can register a portable to more than one
92 / Registering individual portables Modular ICS Companion Installer Guide P0992639 01 After registering the portables When you have completed programming the system, use the following checklist to ensure you completed the required tasks. å Register the portables. å Verify Portable Credits. å Ensur...
Page 99 - Testing; Testing the Companion portable telephones; Testing the base stations
P0992639 01 Modular ICS Companion Installer Guide Testing Testing the Companion portable telephones You must register all portable telephones before testing them. For more detail on registering portable telephones, refer to Modular ICS Companion System Coordinator Guide and the Telephone Registratio...
Page 100 - Using the directed Received Signal Strength Indication; Testing the system coverage; To test system coverage at critical points, follow these steps:
94 / Testing Modular ICS Companion Installer Guide P0992639 01 A solid red light indicates that both radios on the base station are busy, that the ICS is downloading data to the base stations, or that one or both radios have not been assigned to a cell. 4. Using the directed Received Signal Strength...
Page 101 - Troubleshooting; Problems with a portable telephone; Modular ICS Companion System; Problems with a base station
P0992639 01 Modular ICS Companion Installer Guide Troubleshooting The following sections describe some basic troubleshooting techniques to try with a malfunctioning portable telephone or base station. Problems with a portable telephone 1. Verify that the portable is compatible with the software vers...
Page 103 - Replacing a base station
Troubleshooting / 97 P0992639 01 Modular ICS Companion Installer Guide Replacing a base station To replace a base station, you do not have to power down the ICS. When you replace a base station, no portable registration information is lost. After a short boot sequence, the base station should be fun...
Page 104 - Modular ICS System Coordinator Guide; nnn
98 / Troubleshooting Modular ICS Companion Installer Guide P0992639 01 Verifying Radio Credits (U.S. only) You need the programming template found at the front of the Modular ICS System Coordinator Guide . 1. Press ²¥¥ÛßßÜÝÝ ( ¥¥¯öìéí ). 2. Press ÛßßÜÝÝ (the default Installer password). 3. Press ‘ ...
Page 105 - Problems with an RPI; The left power supply unit provides power through
Troubleshooting / 99 P0992639 01 Modular ICS Companion Installer Guide Problems with an RPI To troubleshoot an RPI, follow these steps: 1. Verify that the RPI is plugged into a working AC outlet. 2. Verify that all the connections to the RPI, including the power cord, jumper lead, input and output, ...
Page 106 - Problems with wireless communication; Obtaining a Recovery Key; a defective ICS is replaced
100 / Troubleshooting Modular ICS Companion Installer Guide P0992639 01 Problems with wireless communication Obtaining a Recovery Key A disabled Norstar Companion system implies that base stations and portables are not operational. UTAM registering information is, however, retained. To reactivate No...
Page 107 - Step 2: Obtain the System
Troubleshooting / 101 P0992639 01 Modular ICS Companion Installer Guide If you need a Regression Key, follow these steps: 1. Record the new System Identification Number once the system is powered up. See Step 2: Obtain the System Identification Number on page 69 for more information. 2. Locate the f...
Page 108 - Alarm codes; For a complete list of Norstar alarms, consult the; Displays
102 / Troubleshooting Modular ICS Companion Installer Guide P0992639 01 Alarm codes For a complete list of Norstar alarms, consult the Norstar Alarm & Event Code Manual . Also consult the Modular ICS Installer Guide . Displays Example display Meaning Possible causes and actions Alarm: 21 Wireles...
Page 112 - Event messages
106 / Troubleshooting Modular ICS Companion Installer Guide P0992639 01 Event messages Event message display Cause (U.S. only) Unable to activate all registered portables. The system ran out of portable credits. One event is generated per portable that failed to activate. The repetition of the corre...
Page 119 - Specifications; Norstar Companion system components; Remote Power Interconnect
P0992639 01 Modular ICS Companion Installer Guide Specifications This chapter provides the specifications for Companion equipment. Norstar Companion system components Remote Power Interconnect The Remote Power Interconnect (RPI) device power lines are protected by 3 A, 250 V anti-surge fuses. Each o...
Page 120 - Base station
114 / Specifications Modular ICS Companion Installer Guide P0992639 01 Base station The base station consists of two printed circuit boards: the Line Interface Module (LIM) and the Dual Radio Interface Module (RIM). The base station provides connectors for a terminating line cord, external antennas,...
Page 121 - Base station plug-top power supply
Specifications / 115 P0992639 01 Modular ICS Companion Installer Guide Base station plug-top power supply External antenna assembly (For the US) Part no. A0386334 Color Dolphin Gray AC supply voltage 120 V AC supply frequency 60 Hz Secondary voltage 12 V Secondary current 800 mA Operating temperatur...
Page 122 - Outdoor omni-directional antenna
116 / Specifications Modular ICS Companion Installer Guide P0992639 01 Outdoor omni-directional antenna (For Canada) Indoor omni-directional antenna (For Canada) Part no. A0383818 Frequency range 944 to 952 MHz Peak power rating 10 mW minimum Peak antenna gain 4 dBi maximum Polarization vertical Inp...
Page 123 - Indoor directional antenna
Specifications / 117 P0992639 01 Modular ICS Companion Installer Guide Indoor directional antenna (For Canada) Lightning surge protector (For Canada) Part no. A0383817 Frequency range 944 to 952 MHz Peak power rating 10 mW minimum Peak antenna gain 5 dBi maximum Polarization vertical Input impedance...
Page 125 - Upgrading your system
P0992639 01 Modular ICS Companion Installer Guide Upgrading your system Adding Companion to a mini, midi, maxi, or mega system On a mini system (non-expanded), only module 1 (ports 101 to 132) can be used for Companion base stations and/or wireline sets. Module 2 is used for trunk modules only. On a...
Page 126 - Unscrew the grounding straps and plates.; RPI connections
120 / Upgrading your system Modular ICS Companion Installer Guide P0992639 01 To upgrade an RPI-8 to an RPI-16 1. Power down the RPI. 2. Unscrew the grounding straps and plates. 3. Add the second power supply unit (A0385554, NPS 50376L106) and screw down the grounding straps, the grounding plates, a...
Page 127 - Glossary
P0992639 01 Modular ICS Companion Installer Guide Glossary A alarm code: A number that appears on the alarm telephone's display, informing you that the ICS has detected a fault in the system. Analog Terminal Adapter (ATA): A device that permits the connection of analog telecommunication devices such...
Page 135 - Index; Radio cred req’d
P0992639 01 Modular ICS Companion Installer Guide Index A activating disabled system 1 , 68 wireless communication 1 , 68 , 101 activation key (see UTAM)alarm code Alarm 200 102 Alarm 201 102 Alarm 202 102 Alarm 203 103 Alarm 204 103 Alarm 205 103 Alarm 206 103 Alarm 207 103 Alarm 208 103 Alarm 209 ...
Page 143 - Backup programming overlays; Norstar Programming Overlay
Backup programming overlays Business Series Terminals Programming Overlay P0914001 01 Heading Back Show Next Heading Back Next Show Norstar Programming Overlay PO698666 Issue 02 Printed in Canada