Page 4 - Contents; Chapter 1; Changing which information is shown first about a call 20
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Contents Chapter 1 Getting Started 11 Using this guide 11Before you start 11What you’ll need to do programming 11Understanding the telephone buttons 12 Using the buttons under the display 12The M7410 Cordless Telephone (CT) 14 Cha...
Page 5 - Chapter 3
4 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Canceling Group Listening 26 Using Handsfree/Mute 26 Answering calls without lifting the receiver 26Making calls without lifting the receiver 27Muting Handsfree 27Changing a regular call to handsfree 27Changing a handsf...
Page 7 - Chapter 8
6 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Chapter 8 Communicating in the office 59 Paging 59 Making a page announcement 59Activating and deactivating the ability to page 59Creating page zones 60Using Page with external paging equipment 61 Sending messages 61 Se...
Page 8 - Hunt Groups 83
Contents 7 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Spanish 74 Programming a feature code onto a memory button 74 Programming feature buttons 74Erasing a feature button 75 Applying button cap labels 76 Types of button caps 76 Identifying the telephones 76Enterprise Edge ...
Page 9 - Using System features 95
8 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Dialing Plan and PRI 91 Service provider features 92 Call Forward 92Canceling Call Forward 92Calling the number your calls are forwarded to 92Automatic Call Back 92Automatic Recall 93 ISDN applications for PRI 93 Videoc...
Page 10 - Using your Enterprise Edge system from an external location 103; General System features 107; Using your portable telephone 117
Contents 9 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Long Tones 102Programmed Release 102Run/Stop 103Wait for Dial Tone 103Using pulse dialing for a call 103 Using your Enterprise Edge system from an external location 103 Controlling access to your Enterprise Edge system ...
Page 11 - Common feature displays 125
10 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Chapter 18 Troubleshooting 121 Using the alarm telephone 121Reporting and recording alarm codes 121Testing the telephone 121 Testing the telephone display 122Testing the telephone buttons 122Testing the speaker in the ...
Page 12 - Getting Started; Using this guide
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Getting Started Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide This guide provides information on personal programming, which is ...
Page 13 - Understanding the telephone buttons; Using the buttons under the display; OK
12 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Understanding the telephone buttons Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: it does not have dual memory buttons or a shift button. Using t...
Page 16 - Answering calls; Answering incoming calls with Hunt Groups; Choosing a line using; Line buttons
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Answering calls Answering incoming calls with Hunt Groups Your Enterprise Edge system allows you to establish Hunt Groups in your system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single directory ...
Page 17 - What line indicators mean; Answering calls at a prime telephone; Displays
16 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 What line indicators mean Rings you may hear Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are tra...
Page 18 - Using a central answering position (CAP) module; Customizing your CAP module; Moving line buttons; Monitoring telephones with the CAP module
Answering calls 17 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using a central answering position (CAP) module A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CA...
Page 19 - Release button; Using Call Log; Using Call Information for a particular call
18 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 The indicator is off when a telephone has: • no active call • a call on hold and no other active call Release button Pressing ® ends a call. You do not have to put the receiver down. ® also ends feature programm...
Page 20 - Displaying Call Information before or after answering; Displaying Call Information for a call on hold
Answering calls 19 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are displayed only if you have subscribed to Call Display servi...
Page 21 - Changing which information is shown first about a call; Picking up a call ringing at another telephone; Answering any ringing telephone using Directed Pickup; Answering any ringing telephone using Group Pickup
20 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Changing which information is shown first about a call Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, and th...
Page 22 - Press; Group Pickup cannot be used to retrieve a camped call.; Changing a telephone’s pickup group; Telephones can be put into and taken out of pickup groups.; Trunk Answer
Answering calls 21 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Press ƒ ‡fi . Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by cal...
Page 23 - Answering a call using Trunk Answer; Answer buttons; Hunt Groups
22 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Answering a call using Trunk Answer Press ƒ °‚‚ . Displays Answer buttons You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Enterprise Edge telephone appear ...
Page 24 - Creating a Conference Call; You can talk to two people at once.; Disconnecting one party; want to keep is automatically put on hold.
Answering calls 23 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available. Creating a Conference Cal...
Page 25 - the caller you want to keep on hold.; Independently holding two calls; You can talk with one person while the other person is on hold.
24 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 2. Press ® . The call is disconnected. 3. Press the line button of the held call to speak to the remaining person. On a M7100 telephone: 1. Press ƒ £‹ , to place one caller on hold. Press ˙ again, to put the cal...
Page 26 - Removing yourself from a conference; Enter the Transfer feature code
Answering calls 25 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide On a M7100 telephone: 1. Press ƒ £‹ . The first party is on hold. 2. Press ˙ , if necessary, to switch parties. You can re-establish the conference. 3. Press ƒ ‹ . 4. Take the held call off hold. This is not nec...
Page 27 - Listening to a call as a group; Canceling Group Listening; Changing Handsfree for a telephone; Answering calls without lifting the receiver; have a prime line assigned to your telephone.)
26 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Listening to a call as a group ƒ °‚¤ To allow people in your office to listen in on a call using Group Listening, press ƒ °‚¤ . You hear the caller’s voice through your telephone’s speaker. Continue to speak to ...
Page 28 - Making calls without lifting the receiver
Answering calls 27 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Making calls without lifting the receiver 1. Press © . (If you don’t have a prime line assigned to your telephone, press a line button.) The telephone’s internal microphone and speaker are automatically turned o...
Page 29 - There are three ways to set Handsfree for an individual telephone:; Handsfree Answerback
28 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise. Changing Handsfree for a telephone You can program the ty...
Page 30 - Turning Privacy on or off for a call; Creating a conference by releasing privacy; Checking call length using Call Duration Timer
Answering calls 29 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Turning Privacy on or off for a call ƒ °‹ Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join you...
Page 31 - Disconnecting by accident; Pick up the receiver again or press; Time
30 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press © within one second t...
Page 32 - Making calls; Changing how you dial your calls
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Enterprise Edge system supports three methods of dialing. See Changing how you di...
Page 33 - Choosing a line using a line button; to switch between two calls, one active and one on hold.; Line pools
32 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons ...
Page 34 - Using a line pool to make a call; Programming a memory button with a line pool feature code; Programming feature buttons
Making calls 33 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access any number of them. A line pool access code is a number you dial to get a line pool. The access code c...
Page 35 - until the dialing mode you want appears.; to select the displayed dialing mode.; Using Standard dial
34 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Changing how you dial your calls ƒ •°¤ 1. Press ƒ •°¤ . 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ˙ or OK to select the displayed dialing mode. The dialing modes feature code cannot be pr...
Page 36 - When the internal number you have called is busy; Priority Call; Making a priority call; Stopping calls; Giving a telephone the ability to make priority calls
Making calls 35 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide When the internal number you have called is busy Priority Call ƒ fl· If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent ca...
Page 37 - Using Ring Again
36 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 You can make a priority call only while your telephone displays: Using Ring Again ƒ ¤ Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answer. Ring Agai...
Page 38 - Time savers for making calls; Storing a number on a memor y button for Autodial; Adding an autodial button
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Time savers for making calls Storing a number on a memor y button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer or Handsfree/Mute cannot...
Page 39 - Using intercom as the line for Autodial; If you press
38 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using intercom as the line for Autodial If you press ∆ as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or...
Page 40 - Using Last Number Redial; Preventing a telephone from using Last Number Redial
Time savers for making calls 39 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Last Number Redial ƒ fi Press ƒ fi to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. Preventing a telephone from using Last Number Redial Last N...
Page 41 - Making a speed dial call; to quickly dial external telephone numbers that have been; Changing and adding System Speed Dials; To add or change a User Speed Dial number on your telephone:
40 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Making a speed dial call ƒ ‚ 1. Press ƒ ‚ to quickly dial external telephone numbers that have been programmed onto speed dial codes. 2. Enter the appropriate two-digit speed dial code. Changing and...
Page 42 - Using Saved Number Redial; Saving a number; while you are on the call.
Time savers for making calls 41 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Displays Using Saved Number Redial ƒ fl‡ You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one numbe...
Page 43 - Dialing a saved number; when you are not on a call.; Preventing a telephone from using Saved Number Redial; Saved Number Redial can be restricted at individual telephones.
42 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Dialing a saved number Press ƒ fl‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ƒ •‚ ) to check the last number before you dial it. P...
Page 44 - Handling many calls at once; Using Hold; You can temporarily suspend a call by pressing; Retrieving a held call
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing ˙ . When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these te...
Page 45 - speaker, simply lift the receiver to resume the conversation.; Holding a call exclusively; Using Call Queuing
44 Handling many calls at once Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 4. When the person returns, that is, you hear them through your telephone speaker, simply lift the receiver to resume the conversation. Holding a call exclusively ƒ ‡· You can put a call on Exclusive...
Page 46 - Transferring calls; Using the transfer feature; Transferring a call; Call the person to whom you want to transfer the call.; and enter a; Transferring external calls
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Transferring calls Using the transfer feature ƒ ‡‚ Transfer allows you to direct a call to a telephone in your Enterprise Edge system, within the Enterprise Edge network, or external to Enterprise Edge. Transferring a call 1. Pres...
Page 47 - Canceling a transfer
46 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of the other people are from outside the system, at least...
Page 48 - Dial the number of the telephone to which you want to camp the call.
Transferring calls 47 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Camp-on ƒ °¤ You can transfer an external call to another telephone, even if all of its lines are busy. 1. Press ƒ °¤ . 2. Dial the number of the telephone to which you want to camp the call. Camped cal...
Page 49 - Parking a call; to announce the retrieval; Retrieving a parked call
48 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Parking a call ƒ ‡› You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ƒ ‡› . 2. Use the Page feature ( ƒ fl‚ ) or press PAGE to announce the retrieval code display...
Page 50 - Call Park can be disabled by your installer.
Transferring calls 49 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your t...
Page 51 - Using Callback
50 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system direc...
Page 52 - Forwarding your calls; Forwarding your calls to another telephone; Canceling Call Forward
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Forwarding your calls Forwarding your calls to another telephone ƒ › Press ƒ › and enter the number of the telephone to which you want your calls forwarded. You can forward your calls to an internal or external telephone. To forwa...
Page 53 - Overriding Call Forward; Line Redirection takes precedence over Forward no answer.; Changing the delay before a call is forwarded
52 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you. Changing the automatic Call ...
Page 54 - DND on Busy; Forward on busy takes priority over DND on Busy.; Call Forward and voice mail
Forwarding your calls 53 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line. DN...
Page 55 - Line Redirection; Turning on Line Redirection
54 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. Line Redirectio...
Page 56 - Canceling Line Redirection
Forwarding your calls 55 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing ˙ or OK. If you press ˙ or OK before all the lines light up, those li...
Page 57 - Displays while redirecting lines
56 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays while redirecting lines Displays while canceling redirection You selected the intercom button as the facility on which to place the call. Enter a line pool code or a destination code. Press • or A...
Page 58 - How Line Redirection is different from Call Forward; or you disconnect the call you are trying to process.
Forwarding your calls 57 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone. Line Redirection redirects only the lines you...
Page 60 - Communicating in the office; Paging; Making a page announcement; through the telephone speakers (internal page); Activating and deactivating the ability to page
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Communicating in the office Paging ƒ fl‚ Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ƒ ...
Page 61 - Creating page zones
60 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Creating page zones Each telephone can be assigned to one of six zones for receiving pages. You need to start a Unified Manager session to program this feature. For more information about programming...
Page 62 - Using Page with external paging equipment; Sending a message
Communicating in the office 61 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external...
Page 63 - Canceling a message you have sent; Viewing your messages; Replying to a message
62 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 For more information on the Message Reply Enhancement feature, see the Enterprise Edge Programming Operations Guide. 1. Press ƒ ⁄ . 2. On a telephone with a two-line display, press ADD . (This step i...
Page 64 - Removing items from your message list
Communicating in the office 63 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide • Press CALL . If you want to call your message center using a line other than the programmed line, exit your message list and dial the message center telephone number using normal dialing methods. R...
Page 65 - to invoke the Cancel Message Waiting feature.; Viewing messages you have sent; to display your first sent message.
64 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Removing items from your message list using an analog telephone connected to an ASM To remove both internal and external messages on an analog telephone connected to an ASM • Press ˚ £flfi to invoke ...
Page 66 - Using Voice Call; Making a Voice Call; Muting Voice Call tones
Communicating in the office 65 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Voice Call ƒ flfl You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Call Press ƒ flfl . Muting Voice Call tones When a ...
Page 67 - Preventing Voice Calls to your telephone using Voice Call Deny; Canceling Voice Call Deny
66 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Preventing Voice Calls to your telephone using Voice Call Deny Press ƒ °° . Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ƒ £°° . Di...
Page 68 - Tracking your incoming calls
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system ...
Page 69 - Call Log options; Viewing your Call Log
68 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Call Log options ƒ •°› You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered , Unanswerd by me , Log all calls , No autologging . 1. Press...
Page 70 - Viewing a Call Log item; Erasing log items; Making a call using Call Log
Tracking your incoming calls 69 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press √ or MORE to view the infor...
Page 71 - Creating a password to your Call Log; Changing your Call Log password; Deleting an assigned password
70 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Creating a password to your Call Log ƒ •°fi To access your Call Log through a password: 1. Press ƒ •°fi . The displays reads New passwrd: . 2. Enter your four-digit password. The display reads Repea...
Page 72 - Programming a telephone to log calls automatically
Tracking your incoming calls 71 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Programming a telephone to log calls automatically Your installer can program each telephone to automatically log calls coming in on a line. Displays The caller's name is unavailable. The caller’s n...
Page 73 - Using voice mail
72 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using voice mail If you subscribe to Enterprise Edge Voice Messaging, you can access that service through your Enterprise Edge system. Note that a software keycode is required for Enterprise Edge Vo...
Page 74 - Customizing your telephone; Finding out what a button does using Button Inquir y; Making the display darker or lighter using Contrast adjustment; to save your setting.
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Customizing your telephone Finding out what a button does using Button Inquir y ƒ •‚ You can check the function of any line, intercom, or programmed button on your Enterprise Edge telephone by pressing ƒ •‚ . On the M7100 telephon...
Page 75 - Changing the language on the display; English; Programming a feature code onto a memor y button
74 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. ...
Page 76 - Erasing a feature button
Customizing your telephone 75 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Erasing a feature button 1. Press ƒ •⁄ . 2. Press the feature button. 3. Press ˙ or OK to erase the button. Displays The name of the feature assigned to a button is displayed when you press the button...
Page 77 - Applying button cap labels; Finding out what a button does using; Types of button caps; Some examples of pre-printed button caps; Identifying the telephones; appropriate Enterprise Edge telephones.; for each type and color of telephone that is to be installed.; underneath the receiver of each telephone with the
76 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Applying button cap labels Before you apply button labels, activate the Button Inquiry feature ( ƒ •‚ ) to verify the button functions, and to avoid activating features as you put the labels onto the ...
Page 78 - Enterprise Edge default button assignments
Customizing your telephone 77 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Enterprise Edge default button assignments During Startup, the Enterprise Edge installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons...
Page 80 - M7324 telephone button defaults; M7100 telephone button defaults; Press the line button you want to move.
Customizing your telephone 79 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons on page 12. M7100 telephone button d...
Page 81 - Changing the type of ring; You hear the selected ring for two seconds.; Adjusting the Ring volume; to adjust the volume left end for lower and right end for
80 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays Changing the type of ring ƒ •fl You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1. Press ƒ •fl . 2. Press ⁄...
Page 82 - Hiding the message or calls indication; . The current time and date appears on the top line of; to see your messages, or press; Restoring the messages and calls indication
Customizing your telephone 81 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Hiding the message or calls indication ƒ °‚fl The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by us...
Page 85 - Members of the group; There are three modes of call distribution:
84 Hunt Groups Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Members of the group Members of the group can be any Enterprise Edge set, or portable. An Enterprise Edge set can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total nu...
Page 86 - Telephone features; Installing Enterprise Edge telephones; Installing an Enterprise Edge telephone
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Telephone features Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide. Installing an Enterprise Edge telephone 12 Connect to...
Page 87 - Mounting an Enterprise Edge telephone on the wall; Naming a telephone or a line
86 Telephone features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Mounting an Enterprise Edge telephone on the wall Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if progr...
Page 88 - Moving telephones; to stop calls from ringing at your telephone.; Refusing to answer a call; while your telephone is ringing.; Canceling Do Not Disturb
Telephone features 87 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols. Moving telephones If automatic telephone relocation is enab...
Page 89 - Using Do Not Disturb; Using Background Music; Listen to music through your telephone speaker by pressing; Turning Background Music off
88 Telephone features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays Using Do Not Disturb Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shar...
Page 90 - ISDN PRI; Benefits; Call by Call service selection for PRI; ISDN PRI features; Network Name Display for PRI
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide ISDN PRI Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. Using ISDN Primary Rate Inte...
Page 91 - Name and number blocking for PRI
90 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Your Enterprise Edge system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed. The available features include: • Receiving Connected Name • ...
Page 92 - Dialing Plan and PRI; The Dialing Plan
ISDN PRI 91 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Call by Call service selection for PRI PRI lines can be dynamically allocated to different service types with the Call by Call feature. PRI lines do not have to be pre-allocated to a given service type. Call types that...
Page 93 - Ser vice provider features; Call Forward; dial pad. Listen for three tones followed by dial tone.
92 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 • allows long distance carrier selection via user-dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured. Ser vice provider features Consult your custo...
Page 94 - ISDN applications for PRI
ISDN PRI 93 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the information is not available from your service provider, or ...
Page 95 - LAN to LAN bridging
94 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is actually transmitted. Internet and database access The ...
Page 96 - Using System features; Using alternate or scheduled ser vices; Preventing certain calls from being made; Turning Ser vices on and off; Off prevents the service from being activated.
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using System features Using alternate or scheduled ser vices There are three types of Services to make your Enterprise Edge system handle calls differently on different days and at different times of the day: Ringing service, Rest...
Page 97 - Turning Ser vices on and off using feature codes; Viewing the active Services from a two-line display telephone
96 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Each schedule can have its own configuration of a Service which works independently of automatic start and stop times. For example, there may be a version of Restriction service called Night Schedule that ...
Page 98 - If there are several active Services, press; Viewing the active Services from a one-line display telephone; . The display shows the first active Service.
Using System features 97 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide 2. If there are several active Services, press NEXT to see them all. 3. Press EXIT to exit the feature. Viewing the active Services from a one-line display telephone 1. Press ƒ °‡‚ . The display shows the ...
Page 99 - User passwords; Registration password; Using special telephones
98 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code, and selecting a different schedule. This override remains in ...
Page 100 - Changing the direct-dial telephone assignments; Your installer sets up the direct-dial telephone.; Hotline; Making a telephone a hotline telephone; You can set up a telephone as a hotline.
Using System features 99 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide You cannot forward calls to a direct-dial telephone that is outside your Enterprise Edge system. Changing the direct-dial telephone assignments Your installer sets up the direct-dial telephone. You can cha...
Page 101 - Control telephone; Using alternate or; Using Set lock
100 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. Internal assign...
Page 102 - Using an auxiliar y ringer; Turning the auxiliary ringer for a telephone on or off; Using Host System dialing signals; Link; ) uses two of the 24; Preventing a telephone from using Link
Using System features 101 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using an auxiliar y ringer An auxiliary ringer is a separate device that has to be connected to Enterprise Edge. Turning the auxiliary ringer for a telephone on or off You need to start a Unified Manager ...
Page 103 - Pause
102 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Pause ƒ ‡° The Pause feature enters a 1.5 second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through ...
Page 104 - ) uses one of the 24 spaces in an autodial or speed dial; Wait for Dial Tone; The Wait for Dial Tone symbol (; Using pulse dialing for a call; after selecting the line. Tone dialing allows your; Using your Enterprise Edge system from an external location
Using System features 103 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Run/Stop ƒ •· Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. This may be necessary when you are connecting to a PBX or similar host system. For ...
Page 105 - Controlling access to your Enterprise Edge system
104 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office. Your Enterprise Edge system has a lease...
Page 106 - Maintaining security; Tones
Using System features 105 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Maintaining security To maintain the security of your system, the following practices are recommended: • Warn anyone to whom you give the remote access number, to keep it confidential. • Change Class of S...
Page 107 - Changing your Class of Service; To change the restriction filters on a line or telephone:
106 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using Class of Ser vice (COS) passwords Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telep...
Page 108 - General System features; Pulse or tone dialing; Disconnect super vision; Internal numbers; To find out your internal number, use the Button Inquiry feature (; Line assignment
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide General System features The following features are available for the entire Enterprise Edge system. Pulse or tone dialing If your external lines use pulse dialing, you can switch temporarily to tone dialing to communicate with dev...
Page 109 - Target line
108 General System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Usually, only the lines that are appropriate for a particular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, ...
Page 110 - On M7100 telephones, you can answer a second call by pressing; Memory buttons
General System features 109 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in nor...
Page 111 - Prime line
110 General System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Some display buttons, such as TRANSFER and ALL , are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW , perform essential functions. For a one-l...
Page 112 - Hospitality Ser vices; wake-up service or reminders
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Hospitality Ser vices Hospitality Services (HS) is a group of features that increases the value of the Enterprise Edge system in small to medium sized facilities such as hotels, motels or hospitals. In a hotel setting, guests gain...
Page 113 - ƒ°‡fi; ̊•°‡fi; ƒ£°‡fi
112 Hospitality Services Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 If the Enterprise Edge system experiences a power failure, the failure can result in missed Alarm times. When the Enterprise Edge system is running and the system’s time resets, the missed Alarm times aler...
Page 114 - Note: If the user presses the; Hospitality Services admin alarm feature; Release
Hospitality Services 113 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Turning off the Alarm When a set rings at the selected time, the occupant can release the Alarm ring as follows: • On an Enterprise Edge telephone, press any button except the ˙ button. • On an analog tele...
Page 115 - CHANGE
114 Hospitality Services Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Room occupancy (RO) The Room occupancy (RO) feature allows front desk operators to assign dialing restrictions to room sets, and also works with the Room condition (RC) feature. Dialing restrictions for ro...
Page 116 - ƒ°‡fl
Hospitality Services 115 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide • set the associated room’s state to Needs service ( Needs srvc ) • query the state of the associated room on a set with a display. Front desk sets can: • set any room’s state to Service done ( Srvc done )...
Page 117 - Hospitality programming; ÓØÍ∏
116 Hospitality Services Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 4. The display shows rrrrr:Vacant . Press the CHANGE display key and select the required status for the room set: if the room is occupied, select Srvc done or Needs srvc ; if the room is vacant, select Vac...
Page 118 - Companion Features; Using your portable telephone
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Companion Features Two portable telephones are supported in Enterprise Edge: the Companion C3050 Etiquette and the Companion C3050 CT2Plus. Using your portable telephone Your portable telephone communicates with the Enterprise Edg...
Page 119 - Using Enterprise Edge features; Features supported by Enterprise Edge portable telephones
118 Companion Features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Problems with lost connections are rare, but if you notice an increase of such incidents after making large changes in the layout of your office, your Base Stations may need to be moved or reprogrammed to ac...
Page 120 - Using new features; Enterprise Edge supports English, French and Spanish.
Companion Features 119 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using new features Directed Call Pickup You must turn on the Directed Call pickup feature for the system before a user can use the feature. The Enterprise Edge Programming Operations Guide contains additiona...
Page 121 - Supporting additional features for portables
120 Companion Features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Spanish Press ••fi‚‹ . Wireless Call Forward No Answer enhancement This improvement stops the portable from ringing when the call has been forwarded to its new destination. The portable user can still answer...
Page 122 - Troubleshooting; Using the alarm telephone; Note: Alarms are also stored in the WinNT Network Event log. For more; Repor ting and recording alarm codes; If an alarm message appears on the alarm telephone’s display:; Testing the telephone
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Troubleshooting Using the alarm telephone An alarm telephone displays Enterprise Edge’s system alarm codes, should they occur. It is an Enterprise Edge telephone with a two-line display (M7310 or M7324 telephones) that the install...
Page 123 - Testing the telephone display; Testing the telephone buttons; Testing the speaker in the telephone handset
122 Troubleshooting Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ƒ °‚fi . The display reads Display test . 2. Press TEST or ˙ to go ahead with...
Page 124 - Testing the telephone headset; Testing the telephone speaker; Testing the power supply to a telephone
Troubleshooting 123 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. 1. Press ƒ °‚fi , then £ or NEXT until the display reads Headset test . 2. ...
Page 126 - You may see the following displays when you use a feature.
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You h...
Page 130 - Appendix A: Feature Codes; button. Two tables are provided, one sorted; Features sorted by feature name
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Appendix A: Feature Codes The following appendix provides a quick reference for Enterprise Edge features that are available by pressing the ƒ button. Two tables are provided, one sorted alphabetically by feature name and the other...
Page 133 - Features sorted by activation code
132 Appendix A: Feature Codes Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Features sorted by activation code Activation code Description ƒ ‚ Speed Dial - Make ƒ •‚ Button inquiry ƒ ⁄ Messages - Send ƒ £⁄ Messages - Cancel Send ƒ •⁄ Autodial - External ƒ ¤ Ring Again ƒ £¤ Ri...
Page 136 - Index; Symbols
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Index Symbols § Long Distance symbol 125 ¤ Link symbol 101 › Pause symbol 102 fi Programmed Release symbol 102 fl Run/Stop symbol 103 ‡ Wait for Dial Tone symbol 103 2-way DID PRI 90 911 11 , 87 , 90 A access Class of Service 106 ...