Nortel M7410 - Manuals

Contents 7 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Spanish 74 Programming a feature code onto a memory button 74 Programming feature buttons 74Erasing a feature button 75 Applying button cap labels 76 Types of button caps 76 Identifying the telephones 76Enterprise Edge ...

8 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Dialing Plan and PRI 91 Service provider features 92 Call Forward 92Canceling Call Forward 92Calling the number your calls are forwarded to 92Automatic Call Back 92Automatic Recall 93 ISDN applications for PRI 93 Videoc...

Contents 9 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Long Tones 102Programmed Release 102Run/Stop 103Wait for Dial Tone 103Using pulse dialing for a call 103 Using your Enterprise Edge system from an external location 103 Controlling access to your Enterprise Edge system ...

10 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Chapter 18 Troubleshooting 121 Using the alarm telephone 121Reporting and recording alarm codes 121Testing the telephone 121 Testing the telephone display 122Testing the telephone buttons 122Testing the speaker in the ...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Getting Started Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide This guide provides information on personal programming, which is ...

12 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Understanding the telephone buttons Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: it does not have dual memory buttons or a shift button. Using t...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Answering calls Answering incoming calls with Hunt Groups Your Enterprise Edge system allows you to establish Hunt Groups in your system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single directory ...

16 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 What line indicators mean Rings you may hear Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are tra...

Answering calls 17 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using a central answering position (CAP) module A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CA...

18 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 The indicator is off when a telephone has: • no active call • a call on hold and no other active call Release button Pressing ® ends a call. You do not have to put the receiver down. ® also ends feature programm...

Answering calls 19 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are displayed only if you have subscribed to Call Display servi...

20 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Changing which information is shown first about a call Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, and th...

Answering calls 21 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Press ƒ ‡fi . Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by cal...

22 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Answering a call using Trunk Answer Press ƒ °‚‚ . Displays Answer buttons You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Enterprise Edge telephone appear ...

Answering calls 23 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available. Creating a Conference Cal...

24 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 2. Press ® . The call is disconnected. 3. Press the line button of the held call to speak to the remaining person. On a M7100 telephone: 1. Press ƒ £‹ , to place one caller on hold. Press ˙ again, to put the cal...

Answering calls 25 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide On a M7100 telephone: 1. Press ƒ £‹ . The first party is on hold. 2. Press ˙ , if necessary, to switch parties. You can re-establish the conference. 3. Press ƒ ‹ . 4. Take the held call off hold. This is not nec...

26 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Listening to a call as a group ƒ °‚¤ To allow people in your office to listen in on a call using Group Listening, press ƒ °‚¤ . You hear the caller’s voice through your telephone’s speaker. Continue to speak to ...

Answering calls 27 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Making calls without lifting the receiver 1. Press © . (If you don’t have a prime line assigned to your telephone, press a line button.) The telephone’s internal microphone and speaker are automatically turned o...

28 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise. Changing Handsfree for a telephone You can program the ty...

Answering calls 29 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Turning Privacy on or off for a call ƒ °‹ Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join you...

30 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press © within one second t...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Enterprise Edge system supports three methods of dialing. See Changing how you di...

32 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons ...

Making calls 33 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access any number of them. A line pool access code is a number you dial to get a line pool. The access code c...

34 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Changing how you dial your calls ƒ •°¤ 1. Press ƒ •°¤ . 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ˙ or OK to select the displayed dialing mode. The dialing modes feature code cannot be pr...

Making calls 35 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide When the internal number you have called is busy Priority Call ƒ fl· If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent ca...

36 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 You can make a priority call only while your telephone displays: Using Ring Again ƒ ¤ Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answer. Ring Agai...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Time savers for making calls Storing a number on a memor y button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer or Handsfree/Mute cannot...

38 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using intercom as the line for Autodial If you press ∆ as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or...

Time savers for making calls 39 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Last Number Redial ƒ fi Press ƒ fi to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. Preventing a telephone from using Last Number Redial Last N...

40 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Making a speed dial call ƒ ‚ 1. Press ƒ ‚ to quickly dial external telephone numbers that have been programmed onto speed dial codes. 2. Enter the appropriate two-digit speed dial code. Changing and...

Time savers for making calls 41 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Displays Using Saved Number Redial ƒ fl‡ You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one numbe...

42 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Dialing a saved number Press ƒ fl‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ƒ •‚ ) to check the last number before you dial it. P...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing ˙ . When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these te...

44 Handling many calls at once Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 4. When the person returns, that is, you hear them through your telephone speaker, simply lift the receiver to resume the conversation. Holding a call exclusively ƒ ‡· You can put a call on Exclusive...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Transferring calls Using the transfer feature ƒ ‡‚ Transfer allows you to direct a call to a telephone in your Enterprise Edge system, within the Enterprise Edge network, or external to Enterprise Edge. Transferring a call 1. Pres...

46 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of the other people are from outside the system, at least...

Transferring calls 47 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Camp-on ƒ °¤ You can transfer an external call to another telephone, even if all of its lines are busy. 1. Press ƒ °¤ . 2. Dial the number of the telephone to which you want to camp the call. Camped cal...

48 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Parking a call ƒ ‡› You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ƒ ‡› . 2. Use the Page feature ( ƒ fl‚ ) or press PAGE to announce the retrieval code display...

Transferring calls 49 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your t...

50 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system direc...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Forwarding your calls Forwarding your calls to another telephone ƒ › Press ƒ › and enter the number of the telephone to which you want your calls forwarded. You can forward your calls to an internal or external telephone. To forwa...

52 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you. Changing the automatic Call ...

Forwarding your calls 53 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line. DN...

54 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. Line Redirectio...

Forwarding your calls 55 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing ˙ or OK. If you press ˙ or OK before all the lines light up, those li...

56 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays while redirecting lines Displays while canceling redirection You selected the intercom button as the facility on which to place the call. Enter a line pool code or a destination code. Press • or A...

Forwarding your calls 57 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone. Line Redirection redirects only the lines you...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Communicating in the office Paging ƒ fl‚ Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ƒ ...

60 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Creating page zones Each telephone can be assigned to one of six zones for receiving pages. You need to start a Unified Manager session to program this feature. For more information about programming...

Communicating in the office 61 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external...

62 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 For more information on the Message Reply Enhancement feature, see the Enterprise Edge Programming Operations Guide. 1. Press ƒ ⁄ . 2. On a telephone with a two-line display, press ADD . (This step i...

Communicating in the office 63 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide • Press CALL . If you want to call your message center using a line other than the programmed line, exit your message list and dial the message center telephone number using normal dialing methods. R...

64 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Removing items from your message list using an analog telephone connected to an ASM To remove both internal and external messages on an analog telephone connected to an ASM • Press ˚ £flfi to invoke ...

Communicating in the office 65 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Voice Call ƒ flfl You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Call Press ƒ flfl . Muting Voice Call tones When a ...

66 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Preventing Voice Calls to your telephone using Voice Call Deny Press ƒ °° . Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ƒ £°° . Di...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system ...

68 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Call Log options ƒ •°› You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered , Unanswerd by me , Log all calls , No autologging . 1. Press...

Tracking your incoming calls 69 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press √ or MORE to view the infor...

70 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Creating a password to your Call Log ƒ •°fi To access your Call Log through a password: 1. Press ƒ •°fi . The displays reads New passwrd: . 2. Enter your four-digit password. The display reads Repea...

Tracking your incoming calls 71 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Programming a telephone to log calls automatically Your installer can program each telephone to automatically log calls coming in on a line. Displays The caller's name is unavailable. The caller’s n...

72 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using voice mail If you subscribe to Enterprise Edge Voice Messaging, you can access that service through your Enterprise Edge system. Note that a software keycode is required for Enterprise Edge Vo...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Customizing your telephone Finding out what a button does using Button Inquir y ƒ •‚ You can check the function of any line, intercom, or programmed button on your Enterprise Edge telephone by pressing ƒ •‚ . On the M7100 telephon...

74 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. ...

Customizing your telephone 75 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Erasing a feature button 1. Press ƒ •⁄ . 2. Press the feature button. 3. Press ˙ or OK to erase the button. Displays The name of the feature assigned to a button is displayed when you press the button...

76 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Applying button cap labels Before you apply button labels, activate the Button Inquiry feature ( ƒ •‚ ) to verify the button functions, and to avoid activating features as you put the labels onto the ...

Customizing your telephone 77 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Enterprise Edge default button assignments During Startup, the Enterprise Edge installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons...

Customizing your telephone 79 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons on page 12. M7100 telephone button d...

80 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays Changing the type of ring ƒ •fl You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1. Press ƒ •fl . 2. Press ⁄...

Customizing your telephone 81 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Hiding the message or calls indication ƒ °‚fl The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by us...

84 Hunt Groups Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Members of the group Members of the group can be any Enterprise Edge set, or portable. An Enterprise Edge set can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total nu...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Telephone features Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide. Installing an Enterprise Edge telephone 12 Connect to...

86 Telephone features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Mounting an Enterprise Edge telephone on the wall Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if progr...

Telephone features 87 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols. Moving telephones If automatic telephone relocation is enab...

88 Telephone features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays Using Do Not Disturb Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shar...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide ISDN PRI Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. Using ISDN Primary Rate Inte...

90 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Your Enterprise Edge system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed. The available features include: • Receiving Connected Name • ...

ISDN PRI 91 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Call by Call service selection for PRI PRI lines can be dynamically allocated to different service types with the Call by Call feature. PRI lines do not have to be pre-allocated to a given service type. Call types that...

92 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 • allows long distance carrier selection via user-dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured. Ser vice provider features Consult your custo...

ISDN PRI 93 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the information is not available from your service provider, or ...

94 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is actually transmitted. Internet and database access The ...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using System features Using alternate or scheduled ser vices There are three types of Services to make your Enterprise Edge system handle calls differently on different days and at different times of the day: Ringing service, Rest...

96 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Each schedule can have its own configuration of a Service which works independently of automatic start and stop times. For example, there may be a version of Restriction service called Night Schedule that ...

Using System features 97 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide 2. If there are several active Services, press NEXT to see them all. 3. Press EXIT to exit the feature. Viewing the active Services from a one-line display telephone 1. Press ƒ °‡‚ . The display shows the ...

98 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code, and selecting a different schedule. This override remains in ...

Using System features 99 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide You cannot forward calls to a direct-dial telephone that is outside your Enterprise Edge system. Changing the direct-dial telephone assignments Your installer sets up the direct-dial telephone. You can cha...

100 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. Internal assign...

Using System features 101 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using an auxiliar y ringer An auxiliary ringer is a separate device that has to be connected to Enterprise Edge. Turning the auxiliary ringer for a telephone on or off You need to start a Unified Manager ...

102 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Pause ƒ ‡° The Pause feature enters a 1.5 second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through ...

Using System features 103 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Run/Stop ƒ •· Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. This may be necessary when you are connecting to a PBX or similar host system. For ...

104 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office. Your Enterprise Edge system has a lease...

Using System features 105 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Maintaining security To maintain the security of your system, the following practices are recommended: • Warn anyone to whom you give the remote access number, to keep it confidential. • Change Class of S...

106 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using Class of Ser vice (COS) passwords Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telep...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide General System features The following features are available for the entire Enterprise Edge system. Pulse or tone dialing If your external lines use pulse dialing, you can switch temporarily to tone dialing to communicate with dev...

108 General System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Usually, only the lines that are appropriate for a particular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, ...

General System features 109 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in nor...

110 General System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Some display buttons, such as TRANSFER and ALL , are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW , perform essential functions. For a one-l...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Hospitality Ser vices Hospitality Services (HS) is a group of features that increases the value of the Enterprise Edge system in small to medium sized facilities such as hotels, motels or hospitals. In a hotel setting, guests gain...

112 Hospitality Services Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 If the Enterprise Edge system experiences a power failure, the failure can result in missed Alarm times. When the Enterprise Edge system is running and the system’s time resets, the missed Alarm times aler...

Hospitality Services 113 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Turning off the Alarm When a set rings at the selected time, the occupant can release the Alarm ring as follows: • On an Enterprise Edge telephone, press any button except the ˙ button. • On an analog tele...

114 Hospitality Services Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Room occupancy (RO) The Room occupancy (RO) feature allows front desk operators to assign dialing restrictions to room sets, and also works with the Room condition (RC) feature. Dialing restrictions for ro...

Hospitality Services 115 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide • set the associated room’s state to Needs service ( Needs srvc ) • query the state of the associated room on a set with a display. Front desk sets can: • set any room’s state to Service done ( Srvc done )...

116 Hospitality Services Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 4. The display shows rrrrr:Vacant . Press the CHANGE display key and select the required status for the room set: if the room is occupied, select Srvc done or Needs srvc ; if the room is vacant, select Vac...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Companion Features Two portable telephones are supported in Enterprise Edge: the Companion C3050 Etiquette and the Companion C3050 CT2Plus. Using your portable telephone Your portable telephone communicates with the Enterprise Edg...

118 Companion Features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Problems with lost connections are rare, but if you notice an increase of such incidents after making large changes in the layout of your office, your Base Stations may need to be moved or reprogrammed to ac...

Companion Features 119 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using new features Directed Call Pickup You must turn on the Directed Call pickup feature for the system before a user can use the feature. The Enterprise Edge Programming Operations Guide contains additiona...

120 Companion Features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Spanish Press ••fi‚‹ . Wireless Call Forward No Answer enhancement This improvement stops the portable from ringing when the call has been forwarded to its new destination. The portable user can still answer...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Troubleshooting Using the alarm telephone An alarm telephone displays Enterprise Edge’s system alarm codes, should they occur. It is an Enterprise Edge telephone with a two-line display (M7310 or M7324 telephones) that the install...

122 Troubleshooting Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ƒ °‚fi . The display reads Display test . 2. Press TEST or ˙ to go ahead with...

Troubleshooting 123 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. 1. Press ƒ °‚fi , then £ or NEXT until the display reads Headset test . 2. ...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You h...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Appendix A: Feature Codes The following appendix provides a quick reference for Enterprise Edge features that are available by pressing the ƒ button. Two tables are provided, one sorted alphabetically by feature name and the other...

132 Appendix A: Feature Codes Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Features sorted by activation code Activation code Description ƒ ‚ Speed Dial - Make ƒ •‚ Button inquiry ƒ ⁄ Messages - Send ƒ £⁄ Messages - Cancel Send ƒ •⁄ Autodial - External ƒ ¤ Ring Again ƒ £¤ Ri...

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Index Symbols § Long Distance symbol 125 ¤ Link symbol 101 › Pause symbol 102 fi Programmed Release symbol 102 fl Run/Stop symbol 103 ‡ Wait for Dial Tone symbol 103 2-way DID PRI 90 911 11 , 87 , 90 A access Class of Service 106 ...