Page 2 - Table of Contents
Table of Contents Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide 2 Table of Contents How to use this guide........................................................................ 3 Introduction ..............................................................................
Page 3 - Introduction; View; How to use this guide
How To Use This Guide 3 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide How to use this guide Introduction This guide is designed to assist a System Manager in the installation, set up and operation of Nortel Networks ip View Software Wallboards. Use this guide as an on...
Page 4 - System Overview
System Overview Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 4 System Overview Introduction Nortel Networks ip View Software Wallboard is a Windows® software application that provides a software based IP enabled wallboard on the PC desktop of Call Center Agents. Nort...
Page 5 - PC requirements; ip; Operating System Compatibility
System Overview 5 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide For example, you may have your Nortel Networks Call Center Reporting application operating in the French language, and have a mixture of English speaking and French speaking Agents. You could install a mi...
Page 6 - Installing ipView; Installation of the ipView Software Wallboard; Installing Nortel Networks ipView Software Wallboard
Installing ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 6 Installing ipView Installation of the ipView Software Wallboard You can install the ip View SoftBoard onto any PC Desktop that is connected via the network to the Nortel Networks Call Center Reporting M...
Page 8 - Using ipView; Starting the ipView SoftBoard
Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 8 Using ipView Starting the ipView SoftBoard Double-click on the ip View icon on the PC desktop. Short View The ip View window will appear. The first time you start ip View it will open in its default view, wh...
Page 9 - Diagram 3: Short View With a ‘Tip’; and one of those parameters
Configuring ipView 9 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Diagram 2: Typical ip View Display. To better understand what the abbreviations represent, point to one of the abbreviations and you will see a ‘tip’. See Diagram 3. Diagram 3: Short View With a ‘Tip’ ...
Page 10 - Diagram 4: Short View with a Parameter value in Alarm.; Shutting Down ipView; To shut down
Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 10 Diagram 4: Short View with a Parameter value in Alarm. Shutting Down ipView To shut down ip View , left-click with the mouse on the button top-right in the ip View window, as shown in Diagram 5. Diagram 5: ...
Page 11 - Long View; You can set; window and a small menu will appear. See; to adjust its view to the
Configuring ipView 11 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Long View You can set ip View to operate in another view, called Long View. In Long View the two-letter abbreviations for the parameters are replaced by longer descriptions. When you first start to us...
Page 12 - Diagram 9: Long View with a Parameter in the Alarm State; Message View; If Nortel Networks Call Center Reporting sends a message to the; SoftBoard it is; is currently in Short View or Long View.)
Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 12 Diagram 9: Long View with a Parameter in the Alarm State Message View If Nortel Networks Call Center Reporting sends a message to the ip View SoftBoard it is displayed in the Message View window. See Diagra...
Page 13 - Parameter View; to see the; Diagram 11: Parameter View window in Long View.; History View
Configuring ipView 13 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide The Message View window will be automatically removed when the message has been displayed for a short period. Parameter View By clicking with the left mouse button on one of the parameter values (that...
Page 14 - Summary View
Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 14 As each minute passes a new column will be added to the right hand end of the graph representing the minute which most recently expired. Previous columns will move to the left to make room for the new colum...
Page 15 - Tooltray Icon
Configuring ipView 15 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide The Summary View window will display itself whenever a summary is received from the Nortel Networks Call Center Reporting application, whether ip View is in Long View or Short View. Diagram 13: Montag...
Page 16 - All; Configuration; Selecting this option allows you to have access to the; Configuration Property Pages.; may differ slightly than those shown here.
Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 16 Diagram 15: Tooltray Menu. Re-play Summary Selecting this option causes the Re-play Summary sub-menu to appear, as shown in Diagram 16. Diagram 16: Re-play Summary sub-menu. These options allow you to re-pl...
Page 17 - About Box; within Nortel; About box provides a simple and quick way of discovering your; Close ipView; window had been clicked. (See Shutting Down
Configuring ipView 17 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Diagram 17: ip View About Box ! In order for the System Manager to configure your copy of ip View within Nortel Networks Call Center Reporting, they will need to know the IP Address of your PC. The ip...
Page 19 - View Tab; View Options; can be viewed either in Short View or Long View.
Configuring ipView 19 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide The Echoing Tab groups together the options which control the echoing of the received data to other wallboards. View Tab The View Tab is shown below, in Diagram 19. Diagram 19: Configuration – View Ta...
Page 20 - Short View; Always On Top Options; Last Position Options; Open at last location
Configuring ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 20 You can choose which view you prefer ip View to start up in each time ip View is launched. To have ip View start up in the Short View, click the Short View option radio button. To have ip View start u...
Page 21 - Graphing Tab; Diagram 20: Configuration – Graphing Tab.; Trend Graph Colours; Change
Configuring ipView 21 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Graphing Tab The Graphing Tab is shown below, in Diagram 20. Diagram 20: Configuration – Graphing Tab. Trend Graph Colours The colours used in the History View trend graph for the Maximum and Minimum ...
Page 22 - Summary Options; Display Range; Default
Configuring ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 22 Summary Options Display Range Summaries can be configured to show the previous 12 hours or the previous 24 hours. Select either 12 Hour or 24 Hour from the Display Range drop-list. Re-play Duration Th...
Page 23 - If you select the
Configuring ipView 23 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide If you select the Sound File option, the Alarm File and Summary File Browse buttons become active. They become inactive if the Default Bleep option is selected. When the Sound File option is selected ...
Page 24 - Echoing Tab; Diagram 21: Configuration – Echoing Tab; Data Echoing Options; The; other copies of; running on other computers, or to; physical wallboards) that can be
Configuring ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 24 Echoing Tab The Echoing Tab is shown below, in Diagram 21. Diagram 21: Configuration – Echoing Tab Data Echoing Options The ip View running on one computer can be configured to send any information it...
Page 26 - Index; Confirm Close Dialog, 10
Configuring ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 26 Index . .WAV sound files, 22, 23 A About ipView, 16, 17 Alarm Sound File, 23 Alarm State, 9, 10, 11, 12, 20, 22 Always On Top, 20 Audible Alert, 4, 9, 22, 23 Audible Alerts - turning off, 22 C Configu...
