Nortel ipView Software Wallboard - Manuals

System Overview 5 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide For example, you may have your Nortel Networks Call Center Reporting application operating in the French language, and have a mixture of English speaking and French speaking Agents. You could install a mi...

Installing ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 6 Installing ipView Installation of the ipView Software Wallboard You can install the ip View SoftBoard onto any PC Desktop that is connected via the network to the Nortel Networks Call Center Reporting M...

Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 8 Using ipView Starting the ipView SoftBoard Double-click on the ip View icon on the PC desktop. Short View The ip View window will appear. The first time you start ip View it will open in its default view, wh...

Configuring ipView 9 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Diagram 2: Typical ip View Display. To better understand what the abbreviations represent, point to one of the abbreviations and you will see a ‘tip’. See Diagram 3. Diagram 3: Short View With a ‘Tip’ ...

Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 10 Diagram 4: Short View with a Parameter value in Alarm. Shutting Down ipView To shut down ip View , left-click with the mouse on the button top-right in the ip View window, as shown in Diagram 5. Diagram 5: ...

Configuring ipView 11 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Long View You can set ip View to operate in another view, called Long View. In Long View the two-letter abbreviations for the parameters are replaced by longer descriptions. When you first start to us...

Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 12 Diagram 9: Long View with a Parameter in the Alarm State Message View If Nortel Networks Call Center Reporting sends a message to the ip View SoftBoard it is displayed in the Message View window. See Diagra...

Configuring ipView 13 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide The Message View window will be automatically removed when the message has been displayed for a short period. Parameter View By clicking with the left mouse button on one of the parameter values (that...

Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 14 As each minute passes a new column will be added to the right hand end of the graph representing the minute which most recently expired. Previous columns will move to the left to make room for the new colum...

Configuring ipView 15 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide The Summary View window will display itself whenever a summary is received from the Nortel Networks Call Center Reporting application, whether ip View is in Long View or Short View. Diagram 13: Montag...

Using ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 16 Diagram 15: Tooltray Menu. Re-play Summary Selecting this option causes the Re-play Summary sub-menu to appear, as shown in Diagram 16. Diagram 16: Re-play Summary sub-menu. These options allow you to re-pl...

Configuring ipView 17 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Diagram 17: ip View About Box ! In order for the System Manager to configure your copy of ip View within Nortel Networks Call Center Reporting, they will need to know the IP Address of your PC. The ip...

Configuring ipView 19 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide The Echoing Tab groups together the options which control the echoing of the received data to other wallboards. View Tab The View Tab is shown below, in Diagram 19. Diagram 19: Configuration – View Ta...

Configuring ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 20 You can choose which view you prefer ip View to start up in each time ip View is launched. To have ip View start up in the Short View, click the Short View option radio button. To have ip View start u...

Configuring ipView 21 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide Graphing Tab The Graphing Tab is shown below, in Diagram 20. Diagram 20: Configuration – Graphing Tab. Trend Graph Colours The colours used in the History View trend graph for the Maximum and Minimum ...

Configuring ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 22 Summary Options Display Range Summaries can be configured to show the previous 12 hours or the previous 24 hours. Select either 12 Hour or 24 Hour from the Display Range drop-list. Re-play Duration Th...

Configuring ipView 23 Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide If you select the Sound File option, the Alarm File and Summary File Browse buttons become active. They become inactive if the Default Bleep option is selected. When the Sound File option is selected ...

Configuring ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 24 Echoing Tab The Echoing Tab is shown below, in Diagram 21. Diagram 21: Configuration – Echoing Tab Data Echoing Options The ip View running on one computer can be configured to send any information it...

Configuring ipView Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04 26 Index . .WAV sound files, 22, 23 A About ipView, 16, 17 Alarm Sound File, 23 Alarm State, 9, 10, 11, 12, 20, 22 Always On Top, 20 Audible Alert, 4, 9, 22, 23 Audible Alerts - turning off, 22 C Configu...