Nortel Enterprise Edge Feature Programming Telephone - Manual

Nortel Enterprise Edge Feature Programming Telephone

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Table of Contents:

  • Page 3 – Contents; Using the buttons under the display 14
  • Page 4 – Chapter 4
  • Page 6 – Chapter 8
  • Page 7 – Tracking your incoming calls 83
  • Page 8 – Programming Hunt Groups 101; Adding or removing members from a group 102; Telephone features 107; Using Background Music 110
  • Page 9 – Using System features 117
  • Page 10 – Controlling access to your Enterprise Edge system 128; General System features 131; Programming Companion Wireless 135
  • Page 11 – Common feature displays 149
  • Page 13 – Getting Started; Using this guide; The chapter; Understanding programming; Emergency 911 Dialing
  • Page 14 – Before you start; Using the buttons under the display; OK
  • Page 15 – Display buttons
  • Page 16 – A map for working in programming
  • Page 17 – Detailed programming map showing settings
  • Page 21 – Starting and ending a session; Simply click Close in the browser window.
  • Page 23 – Frequent programming operations; Getting; Changing the time and date on the display; Passwords
  • Page 24 – dial and press Return.; Changing the name of a telephone
  • Page 25 – Changing the name of a line; more information about Forward All Calls, see
  • Page 26 – Making changes to Call Forward on Busy; You can program a telephone to forward a call when the; Tip; Call Forward
  • Page 27 – Making Changes to Do Not Disturb on Busy
  • Page 28 – What would you like to do next?
  • Page 29 – Answering calls; Answering incoming calls with Hunt Groups; Answering an incoming call; Choosing a line using; Line buttons
  • Page 30 – What line indicators mean; Answering calls at a prime telephone; Displays
  • Page 31 – Using a central answering position (CAP) module; Customizing your CAP module; Moving line buttons; Monitoring telephones with the CAP module
  • Page 32 – Release button; Using Call Log; Using Call Information for a particular call
  • Page 33 – Displaying Call Information before or after answering; Displaying Call Information for a call on hold
  • Page 34 – Changing which information is shown first about a call; Picking up a call ringing at another telephone; Answering any ringing telephone using Directed Pickup
  • Page 35 – Answering any ringing telephone using Group Pickup; Press; Group Pickup cannot be used to retrieve a camped call.; Changing a telephone’s pickup group; Telephones can be put into and taken out of pickup groups.
  • Page 36 – Trunk Answer; Answer buttons
  • Page 37 – You cannot make calls using Answer buttons.; Creating a Conference Call; You can talk to two people at once.; Disconnecting one party; want to keep is automatically put on hold.
  • Page 38 – the caller you want to keep on hold.; Independently holding two calls; You can talk with one person while the other person is on hold.
  • Page 39 – Removing yourself from a conference; Enter the Transfer feature code; Listening to a call as a group
  • Page 40 – Canceling Group Listening; Changing Handsfree for a telephone; Answering calls without lifting the receiver; have a prime line assigned to your telephone.); Making calls without lifting the receiver; . (If you don’t have a prime line assigned to your telephone,
  • Page 41 – Muting Handsfree
  • Page 42 – There are three ways to set Handsfree for an individual telephone:; Handsfree Answerback
  • Page 43 – Turning Privacy on or off for a call; Creating a conference by releasing privacy; Checking call length using Call Duration Timer
  • Page 44 – Disconnecting by accident; Pick up the receiver again or press; Time
  • Page 45 – Making calls; Changing how you dial your calls
  • Page 46 – Choosing a line using a line button; to switch between two calls, one active and one on hold.; Line pools
  • Page 47 – Using a line pool to make a call; Programming a memory button with a line pool feature code; Programming feature buttons
  • Page 48 – until the dialing mode you want appears.; to select the displayed dialing mode.; Using Standard dial
  • Page 49 – When the internal number you have called is busy; Priority Call; Making a priority call; Stopping calls; Giving a telephone the ability to make priority calls
  • Page 51 – Time savers for making calls; Storing a number on a memor y button for Autodial; Adding an autodial button
  • Page 52 – Using intercom as the line for Autodial; If you press; Using Last Number Redial; to redial the last external number you dialed.
  • Page 53 – Last Number Redial records a maximum of 24 digits.; Preventing a telephone from using Last Number Redial; Last Number Redial can be restricted at individual telephones.; Using Speed Dial
  • Page 54 – Making a speed dial call; Changing and adding System Speed Dials; Adding or; Adding or changing User Speed Dial
  • Page 55 – Using Saved Number Redial; Saving a number; while you are on the call.
  • Page 56 – Dialing a saved number; Preventing a telephone from using Saved Number Redial; A map for
  • Page 57 – Handling many calls at once; Using Hold; You can temporarily suspend a call by pressing; Retrieving a held call
  • Page 58 – speaker, simply lift the receiver to resume the conversation.; Holding a call exclusively; Using Call Queuing
  • Page 59 – Transferring calls; Using the transfer feature; Transferring a call; Call the person to whom you want to transfer the call.; and enter a; Transferring external calls
  • Page 60 – Canceling a transfer
  • Page 61 – Dial the number of the telephone to which you want to camp the call.
  • Page 62 – Parking a call; to announce the retrieval; Retrieving a parked call
  • Page 63 – Call Park can be disabled by your installer.
  • Page 64 – Using Callback
  • Page 65 – Forwarding your calls; Forwarding your calls to another telephone; Canceling Call Forward
  • Page 66 – Overriding Call Forward; Line Redirection takes precedence over Forward no answer.; Changing the delay before a call is forwarded; Change the number of times the telephone rings
  • Page 67 – Forward on busy; Making changes to Call Forward; DND on Busy; Call Forward and voice mail
  • Page 68 – Line Redirection; Turning on Line Redirection; Select the outgoing line to be used for redirected calls.
  • Page 69 – Canceling Line Redirection
  • Page 70 – Turning the redirect ring for a telephone on or off
  • Page 71 – Displays while canceling redirection; How Line Redirection is different from Call Forward
  • Page 72 – Using Line Redirection; or you disconnect the call you are trying to process.
  • Page 73 – Communicating in the office; Paging; Making a page announcement; through the telephone speakers (internal page); Activating and deactivating the ability to page
  • Page 74 – Creating page zones
  • Page 75 – Using Page with external paging equipment
  • Page 76 – Sending a message; message. The person’s display reads; Canceling a message you have sent
  • Page 77 – Viewing your messages; Replying to a message
  • Page 78 – Removing items from your message list
  • Page 79 – Viewing messages you have sent; to display your first sent message.
  • Page 80 – Using Voice Call; Making a Voice Call; Muting Voice Call tones
  • Page 81 – Preventing Voice Calls to your telephone using Voice Call Deny; Canceling Voice Call Deny
  • Page 83 – Tracking your incoming calls
  • Page 84 – Call Log options; Viewing your Call Log
  • Page 85 – Viewing a Call Log item; Erasing log items; Making a call using Call Log
  • Page 86 – Creating a password to your Call Log; Clearing a Call Log password; Changing your Call Log password; Deleting an assigned password; Programming a telephone to log calls automatically
  • Page 88 – Using voice mail
  • Page 89 – Customizing your telephone; Finding out what a button does using Button Inquir y; Making the display darker or lighter using Contrast adjustment; to save your setting.
  • Page 90 – Changing the language on the display; English; Programming a feature code onto a memor y button
  • Page 91 – Erasing a feature button
  • Page 92 – Applying button cap labels; Finding out what a button does using; Types of button caps; Some examples of pre-printed button caps; Identifying the telephones; appropriate Enterprise Edge telephones.; for each type and color of telephone that is to be installed.; underneath the receiver of each telephone with the
  • Page 93 – Enterprise Edge default button assignments; Tips
  • Page 94 – M7310 telephone button defaults; Understanding the telephone buttons
  • Page 95 – M7324 telephone button defaults; M7100 telephone button defaults; Press the line button you want to move.
  • Page 96 – Changing the type of ring; You hear the selected ring for two seconds.; Adjusting the Ring volume; to adjust the volume left end for lower and right end for
  • Page 97 – Hiding the message or calls indication; . The current time and date appears on the top line of; to see your messages, or press; Restoring the messages and calls indication
  • Page 99 – Using User preferences; in; Changing button programming
  • Page 100 – Display contrast
  • Page 102 – Page Zones; Adding or removing members from a group; Moving members of a group; The list is automatically reordered.
  • Page 103 – Assigning or unassigning lines to a group; A line can be assigned to only one group.; Setting the distribution mode; There are three modes of call distribution:
  • Page 104 – Setting the hunt delay; A Hunt Group is considered busy if one of two scenarios exists:
  • Page 105 – Programming the queue time-out; Enter the DN number in the Overflow text box.; Setting the name
  • Page 107 – Telephone features; Installing Enterprise Edge telephones; Installing an Enterprise Edge telephone
  • Page 108 – Mounting an Enterprise Edge telephone on the wall; Naming a telephone or a line
  • Page 109 – Moving telephones; to stop calls from ringing at your telephone.; Refusing to answer a call; while your telephone is ringing.; Canceling Do Not Disturb
  • Page 110 – Using Do Not Disturb; Using Background Music; Listen to music through your telephone speaker by pressing; Turning Background Music off
  • Page 111 – ISDN PRI; Benefits; Call by Call service selection for PRI; ISDN PRI features; Network Name Display for PRI
  • Page 112 – Name and number blocking for PRI
  • Page 113 – Dialing Plan and PRI; The Dialing Plan
  • Page 114 – Service provider features; dial pad. Listen for three tones followed by dial tone.
  • Page 115 – ISDN applications for PRI
  • Page 116 – LAN to LAN bridging
  • Page 117 – Using System features; Using alternate or scheduled ser vices; Preventing certain calls from being made; Turning Ser vices on and off; Off prevents the service from being activated.
  • Page 118 – directory to display the service options.; An example of how to turn on a Service manually
  • Page 119 – Turning Ser vices on and off using feature codes; Turning Services on and off; Viewing the active Services from a two-line display telephone
  • Page 120 – Viewing the active Services from a one-line display telephone; . The display shows the first active Service.
  • Page 121 – User passwords; Registration password; Companion Features; Using special telephones
  • Page 122 – Making changes to Call Forward No Answer; Changing the direct-dial telephone assignments; Your installer sets up the direct-dial telephone.; Hotline
  • Page 123 – Making a telephone a hotline telephone; You can set up a telephone as a hotline.; Control telephone; Using alternate or; Using Set lock
  • Page 124 – Changing Set Lock programming for a telephone; Using an auxiliar y ringer; Turning the auxiliary ringer for a telephone on or off
  • Page 125 – Using Host System dialing signals; Link; ) uses two of the 24; Preventing a telephone from using Link
  • Page 126 – Pause
  • Page 127 – ) uses one of the 24 spaces in an autodial or speed dial; Wait for Dial Tone; The Wait for Dial Tone symbol (; Using pulse dialing for a call; after selecting the line. Tone dialing allows your; Using your Enterprise Edge system from an external location
  • Page 128 – Controlling access to your Enterprise Edge system
  • Page 129 – Maintaining security; Tones
  • Page 130 – Changing your Class of Service; To change the restriction filters on a line or telephone:
  • Page 131 – General System features; Pulse or tone dialing; Disconnect super vision; To find out your internal number, use the Button Inquiry feature (; Line assignment
  • Page 132 – Target line
  • Page 133 – On M7100 telephones, you can answer a second call by pressing; Memory buttons
  • Page 134 – Prime line
  • Page 135 – Programming Companion Wireless; Change the registration password for your system.; The default Registration password is RADIO (; ‡¤‹›fl; Change password to avoid incorrect registration.
  • Page 136 – Record the password in the Programming Record.; Portable telephone programming; Registration
  • Page 137 – To view registered and available DNs:; Deregister an extension number when:; Click the Configuration menu and select Deregister.
  • Page 138 – where nnnn is the four-digit radio number.
  • Page 139 – For example cell 01, the display shows; Verify that the portable operates properly.; System programming
  • Page 140 – You can have up to eight Answer Keys assigned to your portable.
  • Page 141 – Using your portable telephone
  • Page 142 – Using Enterprise Edge features; Features supported by Enterprise Edge portable telephones
  • Page 143 – Using new features; Enterprise Edge supports English, French and Spanish.
  • Page 144 – Supporting additional features for portables
  • Page 145 – Troubleshooting; Using the alarm telephone; Note: Alarms are also stored in the WinNT Network Event log. For more; Reporting and recording alarm codes; If an alarm message appears on the alarm telephone’s display:; Testing the telephone
  • Page 146 – Testing the telephone display; Testing the telephone buttons; Testing the speaker in the telephone handset
  • Page 147 – Testing the telephone headset; Testing the telephone speaker; Testing the power supply to a telephone
  • Page 149 – You may see the following displays when you use a feature.
  • Page 153 – Appendix A: Feature Codes; button. Two tables are provided, one sorted; Features sorted by feature name
  • Page 156 – Features sorted by activation code
  • Page 159 – Index; Symbols
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Enterprise Edge
Feature Programming
Telephone Guide

© 1999 Nortel Networks

P0908510 Issue 01

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Summary

Page 3 - Contents; Using the buttons under the display 14

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Contents Chapter 1 Getting Started 13 Using this guide 13Understanding programming 13Before you start 14What you’ll need to do programming 14Understanding the telephone buttons 14 Using the buttons under the display 14 A map for w...

Page 4 - Chapter 4

4 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Displaying Call Information for a call on hold 33Making Call Display information appear automatically at a telephone 33 Changing which information is shown first about a call 34 Picking up a call ringing at another tele...

Page 6 - Chapter 8

6 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Chapter 8 Forwarding your calls 65 Forwarding your calls to another telephone 65 Canceling Call Forward 65Using Call Forward at your telephone 65Overriding Call Forward 66Changing the automatic Call Forward settings for...

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