Nortel Enterprise Edge Feature Programming Telephone - Manuals

Page 3 - Contents; Using the buttons under the display 14

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Contents Chapter 1 Getting Started 13 Using this guide 13Understanding programming 13Before you start 14What you’ll need to do programming 14Understanding the telephone buttons 14 Using the buttons under the display 14 A map for w...

Page 4 - Chapter 4

4 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Displaying Call Information for a call on hold 33Making Call Display information appear automatically at a telephone 33 Changing which information is shown first about a call 34 Picking up a call ringing at another tele...

Page 6 - Chapter 8

6 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Chapter 8 Forwarding your calls 65 Forwarding your calls to another telephone 65 Canceling Call Forward 65Using Call Forward at your telephone 65Overriding Call Forward 66Changing the automatic Call Forward settings for...

Page 7 - Tracking your incoming calls 83

Contents 7 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Chapter 10 Tracking your incoming calls 83 Using Call Log 83 Call Log options 84Logging a call manually 84Deleting old log items 84Viewing your Call Log 84Viewing a Call Log item 85Erasing log items 85Making a call usin...

Page 8 - Programming Hunt Groups 101; Adding or removing members from a group 102; Telephone features 107; Using Background Music 110

8 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Changing how calls are dialed 100Changing the language used on the display 100Making the display lighter or darker 100Changing the telephone’s ring 100 Chapter 13 Programming Hunt Groups 101 Adding or removing members f...

Page 9 - Using System features 117

Contents 9 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ISDN applications for PRI 115 Videoconferencing and video telephony 115Desktop conferencing 115File transfer 115Telecommuting 115Group 4 fax 115Remote LAN access 115Leased line backup 115LAN to LAN bridging 116Internet ...

Page 10 - Controlling access to your Enterprise Edge system 128; General System features 131; Programming Companion Wireless 135

10 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Controlling access to your Enterprise Edge system 128 Direct inward system access (DISA) 128 Class of Service (COS) 128Maintaining security 129Accessing Enterprise Edge remotely over the public network 129 Tones 129Usi...

Page 11 - Common feature displays 149

Contents 11 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Chapter 19 Troubleshooting 145 Using the alarm telephone 145Reporting and recording alarm codes 145Testing the telephone 145 Testing the telephone display 146Testing the telephone buttons 146Testing the speaker in the ...

Page 13 - Getting Started; Using this guide; The chapter; Understanding programming; Emergency 911 Dialing

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Getting Started Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide This guide provides information for programming system features su...

Page 14 - Before you start; Using the buttons under the display; OK

14 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 • Personal programming is available to anyone through the Feature button on their Enterprise Edge telephone. It allows individuals to change how their telephone works to suit themselves. Before you start Before ...

Page 15 - Display buttons

Getting Started 15 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Display buttons Dial pad Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you’re programming. Display Shows instructions for everyday calling as well as fo...

Page 16 - A map for working in programming

16 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 A map for working in programming The programming maps on the following two pages show the Enterprise Edge programming levels. For additional programming information, refer to the Enterprise Edge Programming Oper...

Page 17 - Detailed programming map showing settings

Getting Started 17 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Detailed programming map showing settings Lines Line 001-364 Name Trunk/line data Trunk typeLine typeDial modeReceived numberIf busyPrime setCLID setAuto privacyTrunk modeAnswer modeAnswer with DISALink at COUse...

Page 21 - Starting and ending a session; Simply click Close in the browser window.

Getting Started 21 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide The M7410 Cordless Telephone (CT) The M7410 CT allows you to move freely around your workspace and still have full access to all your Enterprise Edge system features. The effective operating radio range in your ...

Page 23 - Frequent programming operations; Getting; Changing the time and date on the display; Passwords

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Frequent programming operations The following sections highlight the most frequently used programming operations. You need to start a Unified Manager session to program these features. See Getting Started on page 13 for more infor...

Page 24 - dial and press Return.; Changing the name of a telephone

24 Frequent programming operations Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 1. Select System Speed dial. 2. Select the two-digit speed dial code (01 to 70). 3. Type in the telephone number (up to 24 digits) you wish to save as a speed dial and press Return. If this is a ...

Page 25 - Changing the name of a line; more information about Forward All Calls, see

Frequent programming operations 25 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Changing the name of a line You can add a descriptive name to a line to further identify it within your network. For example, in addition to the line number you may wish to describe the line’s pr...

Page 26 - Making changes to Call Forward on Busy; You can program a telephone to forward a call when the; Tip; Call Forward

26 Frequent programming operations Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Change the number of times the telephone rings before it is forwarded After you have assigned a Fwd no answer destination, you can set the number of times the telephone rings before the call is f...

Page 27 - Making Changes to Do Not Disturb on Busy

Frequent programming operations 27 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide 5. Choose a Fwd on busy to setting: enter an internal or external number, or a destination code. Making Changes to Do Not Disturb on Busy When you are on a call and a second call comes in, your t...

Page 28 - What would you like to do next?

28 Frequent programming operations Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents or the Index. R...

Page 29 - Answering calls; Answering incoming calls with Hunt Groups; Answering an incoming call; Choosing a line using; Line buttons

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Answering calls Answering incoming calls with Hunt Groups Your Enterprise Edge system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single direct...

Page 30 - What line indicators mean; Answering calls at a prime telephone; Displays

30 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 What line indicators mean Rings you may hear Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are tra...

Page 31 - Using a central answering position (CAP) module; Customizing your CAP module; Moving line buttons; Monitoring telephones with the CAP module

Answering calls 31 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using a central answering position (CAP) module A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CA...

Page 32 - Release button; Using Call Log; Using Call Information for a particular call

32 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 The indicator is off when a telephone has: • no active call • a call on hold and no other active call Release button Pressing ® ends a call. You do not have to put the receiver down. ® also ends feature programm...

Page 33 - Displaying Call Information before or after answering; Displaying Call Information for a call on hold

Answering calls 33 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are displayed only if you have subscribed to Call Display servi...

Page 34 - Changing which information is shown first about a call; Picking up a call ringing at another telephone; Answering any ringing telephone using Directed Pickup

34 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Changing which information is shown first about a call Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, and th...

Page 35 - Answering any ringing telephone using Group Pickup; Press; Group Pickup cannot be used to retrieve a camped call.; Changing a telephone’s pickup group; Telephones can be put into and taken out of pickup groups.

Answering calls 35 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Answering any ringing telephone using Group Pickup ƒ‡fi Your Enterprise Edge system can be divided into nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any te...

Page 36 - Trunk Answer; Answer buttons

36 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Trunk Answer ƒ°‚‚ The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone...

Page 37 - You cannot make calls using Answer buttons.; Creating a Conference Call; You can talk to two people at once.; Disconnecting one party; want to keep is automatically put on hold.

Answering calls 37 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide You cannot make calls using Answer buttons. If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if t...

Page 38 - the caller you want to keep on hold.; Independently holding two calls; You can talk with one person while the other person is on hold.

38 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 2. Press ® . The call is disconnected. 3. Press the line button of the held call to speak to the remaining person. On a M7100 telephone: 1. Press ƒ£‹ , to place one caller on hold. Press ˙ again, to put the call...

Page 39 - Removing yourself from a conference; Enter the Transfer feature code; Listening to a call as a group

Answering calls 39 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide 1. Press ƒ£‹ . The first party is on hold. 2. Press ˙ , if necessary, to switch parties. You can re-establish the conference. 3. Press ƒ‹ . 4. Take the held call off hold. This is not necessary for the M7100 tel...

Page 40 - Canceling Group Listening; Changing Handsfree for a telephone; Answering calls without lifting the receiver; have a prime line assigned to your telephone.); Making calls without lifting the receiver; . (If you don’t have a prime line assigned to your telephone,

40 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver. Your telephone’s microphone is off, so the caller does not hear people in your office...

Page 41 - Muting Handsfree

Answering calls 41 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Muting Handsfree 1. Press © to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call. 2. Press © to turn the microphone back on again and...

Page 42 - There are three ways to set Handsfree for an individual telephone:; Handsfree Answerback

42 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 1. Select Terminals & Sets. 2. Select a DN number. 3. Double-click Capabilities. 4. Choose a Handsfree setting: None, Auto, Standard. There are three ways to set Handsfree for an individual telephone: Both A...

Page 43 - Turning Privacy on or off for a call; Creating a conference by releasing privacy; Checking call length using Call Duration Timer

Answering calls 43 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Turning Privacy on or off for a call ƒ°‹ Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your...

Page 44 - Disconnecting by accident; Pick up the receiver again or press; Time

44 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press © within one second t...

Page 45 - Making calls; Changing how you dial your calls

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Enterprise Edge system supports three methods of dialing. See Changing how you di...

Page 46 - Choosing a line using a line button; to switch between two calls, one active and one on hold.; Line pools

46 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons ...

Page 47 - Using a line pool to make a call; Programming a memory button with a line pool feature code; Programming feature buttons

Making calls 47 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access any number of them. A line pool access code is a number you dial to get a line pool. The access code c...

Page 48 - until the dialing mode you want appears.; to select the displayed dialing mode.; Using Standard dial

48 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Changing how you dial your calls ƒ•°¤ 1. Press ƒ•°¤ . 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ˙ or OK to select the displayed dialing mode. The dialing modes feature code cannot be prog...

Page 49 - When the internal number you have called is busy; Priority Call; Making a priority call; Stopping calls; Giving a telephone the ability to make priority calls

Making calls 49 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide When the internal number you have called is busy Priority Call ƒfl· If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent cal...

Page 51 - Time savers for making calls; Storing a number on a memor y button for Autodial; Adding an autodial button

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Time savers for making calls Storing a number on a memor y button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer or Handsfree/Mute cannot...

Page 52 - Using intercom as the line for Autodial; If you press; Using Last Number Redial; to redial the last external number you dialed.

52 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Using intercom as the line for Autodial If you press ∆ as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or...

Page 53 - Last Number Redial records a maximum of 24 digits.; Preventing a telephone from using Last Number Redial; Last Number Redial can be restricted at individual telephones.; Using Speed Dial

Time savers for making calls 53 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Last Number Redial records a maximum of 24 digits. Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones. You need to start a Unified Man...

Page 54 - Making a speed dial call; Changing and adding System Speed Dials; Adding or; Adding or changing User Speed Dial

54 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Speed dial numbers may include host system signaling codes. Making a speed dial call ƒ‚ 1. Press ƒ‚ to quickly dial external telephone numbers that have been programmed onto speed dial codes. 2. Ent...

Page 55 - Using Saved Number Redial; Saving a number; while you are on the call.

Time savers for making calls 55 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Displays Using Saved Number Redial ƒfl‡ You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number...

Page 56 - Dialing a saved number; Preventing a telephone from using Saved Number Redial; A map for

56 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Dialing a saved number Press ƒfl‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ƒ•‚ ) to check the last number before you dial it. Pre...

Page 57 - Handling many calls at once; Using Hold; You can temporarily suspend a call by pressing; Retrieving a held call

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing ˙ . When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these te...

Page 58 - speaker, simply lift the receiver to resume the conversation.; Holding a call exclusively; Using Call Queuing

58 Handling many calls at once Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 4. When the person returns, that is, you hear them through your telephone speaker, simply lift the receiver to resume the conversation. Holding a call exclusively ƒ‡· You can put a call on Exclusive ...

Page 59 - Transferring calls; Using the transfer feature; Transferring a call; Call the person to whom you want to transfer the call.; and enter a; Transferring external calls

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Transferring calls Using the transfer feature ƒ‡‚ Transfer allows you to direct a call to a telephone in your Enterprise Edge system, within the Enterprise Edge network, or external to Enterprise Edge. Transferring a call 1. Press...

Page 60 - Canceling a transfer

60 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of the other people are from outside the system, at least...

Page 61 - Dial the number of the telephone to which you want to camp the call.

Transferring calls 61 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using Camp-on ƒ°¤ You can transfer an external call to another telephone, even if all of its lines are busy. 1. Press ƒ°¤ . 2. Dial the number of the telephone to which you want to camp the call. Camped calls...

Page 62 - Parking a call; to announce the retrieval; Retrieving a parked call

62 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Parking a call ƒ‡› You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ƒ‡› . 2. Use the Page feature ( ƒfl‚ ) or press PAGE to announce the retrieval code displayed ...

Page 63 - Call Park can be disabled by your installer.

Transferring calls 63 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your t...

Page 64 - Using Callback

64 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system direc...

Page 65 - Forwarding your calls; Forwarding your calls to another telephone; Canceling Call Forward

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Forwarding your calls Forwarding your calls to another telephone ƒ› Press ƒ› and enter the number of the telephone to which you want your calls forwarded. You can forward your calls to an internal or external telephone. To forward...

Page 66 - Overriding Call Forward; Line Redirection takes precedence over Forward no answer.; Changing the delay before a call is forwarded; Change the number of times the telephone rings

66 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you. Changing the automatic Call ...

Page 67 - Forward on busy; Making changes to Call Forward; DND on Busy; Call Forward and voice mail

Forwarding your calls 67 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Forward on busy Forward on busy redirects your calls to another telephone on your Enterprise Edge system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-b...

Page 68 - Line Redirection; Turning on Line Redirection; Select the outgoing line to be used for redirected calls.

68 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 • use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy or • make the ring delay greater than the delay used by your voice mail system, if you...

Page 69 - Canceling Line Redirection

Forwarding your calls 69 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide • Enter an external telephone number (using no more than 24 digits) then press ˙ or OK . • Press ˙ or OK if the line you have chosen as the outgoing line is a private network line that does not require you...

Page 70 - Turning the redirect ring for a telephone on or off

70 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need to start a Unified Manager session...

Page 71 - Displays while canceling redirection; How Line Redirection is different from Call Forward

Forwarding your calls 71 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Displays while canceling redirection How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone. Line Red...

Page 72 - Using Line Redirection; or you disconnect the call you are trying to process.

72 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Using Line Redirection You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system. You can redirect only lines that appear at line buttons on your telephone. You...

Page 73 - Communicating in the office; Paging; Making a page announcement; through the telephone speakers (internal page); Activating and deactivating the ability to page

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Communicating in the office Paging ƒfl‚ Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ƒfl...

Page 74 - Creating page zones

74 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 3. Double-click Capabilities. 4. Choose a Paging setting: Yes or No. Creating page zones Each telephone can be assigned to one of six zones for receiving pages. You need to start a Unified Manager se...

Page 75 - Using Page with external paging equipment

Communicating in the office 75 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Displays Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the...

Page 76 - Sending a message; message. The person’s display reads; Canceling a message you have sent

76 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Sending a message ƒ⁄ You can leave a message on the display of another telephone in your Enterprise Edge system. You can send up to four messages to different telephones, including your message cente...

Page 77 - Viewing your messages; Replying to a message

Communicating in the office 77 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Viewing your messages ƒflfi You can receive up to four messages from different telephones, including your message center. A single message from your message center may pertain to several messages. On...

Page 78 - Removing items from your message list

78 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature ( ˚•flfi ). For external messages, users must call back the external voice mail cent...

Page 79 - Viewing messages you have sent; to display your first sent message.

Communicating in the office 79 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Viewing messages you have sent ƒ⁄ On a telephone with a two-line display, you can view the messages you have sent. 1. Press ƒ⁄ . 2. Press SHOW to display your first sent message. 3. Press NEXT to mov...

Page 80 - Using Voice Call; Making a Voice Call; Muting Voice Call tones

80 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Using Voice Call ƒflfl You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Call Press ƒflfl . Muting Voice Call tones When a vo...

Page 81 - Preventing Voice Calls to your telephone using Voice Call Deny; Canceling Voice Call Deny

Communicating in the office 81 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Preventing Voice Calls to your telephone using Voice Call Deny Press ƒ°° . Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ƒ£°° . Disp...

Page 83 - Tracking your incoming calls

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system ...

Page 84 - Call Log options; Viewing your Call Log

84 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Call Log options ƒ•°› You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered , Unanswerd by me , Log all calls , No autologging . 1. Press ...

Page 85 - Viewing a Call Log item; Erasing log items; Making a call using Call Log

Tracking your incoming calls 85 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press √ or MORE to view the infor...

Page 86 - Creating a password to your Call Log; Clearing a Call Log password; Changing your Call Log password; Deleting an assigned password; Programming a telephone to log calls automatically

86 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Creating a password to your Call Log ƒ•°fi To access your Call Log through a password: 1. Press ƒ•°fi . The displays reads New passwrd: . 2. Enter your four-digit password. The display reads Repeat ...

Page 88 - Using voice mail

88 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Using voice mail If you subscribe to Enterprise Edge Voice Messaging, you can access that service through your Enterprise Edge system. Note that a software keycode is required for Enterprise Edge Vo...

Page 89 - Customizing your telephone; Finding out what a button does using Button Inquir y; Making the display darker or lighter using Contrast adjustment; to save your setting.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Customizing your telephone Finding out what a button does using Button Inquir y ƒ•‚ You can check the function of any line, intercom, or programmed button on your Enterprise Edge telephone by pressing ƒ•‚ . On the M7100 telephone ...

Page 90 - Changing the language on the display; English; Programming a feature code onto a memor y button

90 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. ...

Page 91 - Erasing a feature button

Customizing your telephone 91 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Erasing a feature button 1. Press ƒ•⁄ . 2. Press the feature button. 3. Press ˙ or OK to erase the button. Displays The name of the feature assigned to a button is displayed when you press the button....

Page 92 - Applying button cap labels; Finding out what a button does using; Types of button caps; Some examples of pre-printed button caps; Identifying the telephones; appropriate Enterprise Edge telephones.; for each type and color of telephone that is to be installed.; underneath the receiver of each telephone with the

92 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Applying button cap labels Before you apply button labels, activate the Button Inquiry feature ( ƒ•‚ ) to verify the button functions, and to avoid activating features as you put the labels onto the b...

Page 93 - Enterprise Edge default button assignments; Tips

Customizing your telephone 93 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Enterprise Edge default button assignments During Startup, the Enterprise Edge installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons...

Page 94 - M7310 telephone button defaults; Understanding the telephone buttons

94 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 M7310 telephone button defaults The default button assignments for the M7310 telephone depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to Unde...

Page 95 - M7324 telephone button defaults; M7100 telephone button defaults; Press the line button you want to move.

Customizing your telephone 95 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons on page 14. M7100 telephone button d...

Page 96 - Changing the type of ring; You hear the selected ring for two seconds.; Adjusting the Ring volume; to adjust the volume left end for lower and right end for

96 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Displays Changing the type of ring ƒ•fl You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1. Press ƒ•fl . 2. Press ⁄ ,...

Page 97 - Hiding the message or calls indication; . The current time and date appears on the top line of; to see your messages, or press; Restoring the messages and calls indication

Customizing your telephone 97 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Hiding the message or calls indication ƒ°‚fl The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by usi...

Page 99 - Using User preferences; in; Changing button programming

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide User preferences The User preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Enterprise Edge telephone on the system. For example, an employee may want to have the ...

Page 100 - Display contrast

100 User preferences Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Changing User Speed Dial 1. Select User Speed Dial. The display shows the speed dial codes that are currently programmed. 2. Enter a new speed dial and press Return. Use the line pool code to select a particul...

Page 102 - Page Zones; Adding or removing members from a group; Moving members of a group; The list is automatically reordered.

102 Programming Hunt Groups Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 • Page Zones • Voice Call Adding or removing members from a group Members of the group can be any Enterprise Edge set, or portable. An Enterprise Edge set can be in more than one Hunt Group but is consi...

Page 103 - Assigning or unassigning lines to a group; A line can be assigned to only one group.; Setting the distribution mode; There are three modes of call distribution:

Programming Hunt Groups 103 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Assigning or unassigning lines to a group Configure the prime set for a Hunt Group’s line to None to avoid delayed ring transfer of external Hunt Group calls to the prime set before the Hunt Group can r...

Page 104 - Setting the hunt delay; A Hunt Group is considered busy if one of two scenarios exists:

104 Programming Hunt Groups Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 If a Hunt Group has available members but nobody answers the call, the call is routed through the Hunt Group list until either someone answers the call or the queue time-out occurs. In the latter case, ...

Page 105 - Programming the queue time-out; Enter the DN number in the Overflow text box.; Setting the name

Programming Hunt Groups 105 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Programming the queue time-out This setting allows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position. 1. Select Telephony, Hunt Gro...

Page 107 - Telephone features; Installing Enterprise Edge telephones; Installing an Enterprise Edge telephone

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Telephone features Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide. Installing an Enterprise Edge telephone 14 Connect to...

Page 108 - Mounting an Enterprise Edge telephone on the wall; Naming a telephone or a line

108 Telephone features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Mounting an Enterprise Edge telephone on the wall Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if prog...

Page 109 - Moving telephones; to stop calls from ringing at your telephone.; Refusing to answer a call; while your telephone is ringing.; Canceling Do Not Disturb

Telephone features 109 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols. Moving telephones If automatic telephone relocation is ena...

Page 110 - Using Do Not Disturb; Using Background Music; Listen to music through your telephone speaker by pressing; Turning Background Music off

110 Telephone features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Displays Using Do Not Disturb Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that sha...

Page 111 - ISDN PRI; Benefits; Call by Call service selection for PRI; ISDN PRI features; Network Name Display for PRI

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ISDN PRI Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. Using ISDN Primary Rate Inte...

Page 112 - Name and number blocking for PRI

112 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Your Enterprise Edge system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed. The available features include: • Receiving Connected Name •...

Page 113 - Dialing Plan and PRI; The Dialing Plan

ISDN PRI 113 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Call by Call service selection for PRI PRI lines can be dynamically allocated to different service types with the Call by Call feature. PRI lines do not have to be pre-allocated to a given service type. Call types tha...

Page 114 - Service provider features; dial pad. Listen for three tones followed by dial tone.

114 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 • allows long distance carrier selection via user-dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured. Service provider features Consult your custo...

Page 115 - ISDN applications for PRI

ISDN PRI 115 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the information is not available from your service provider, or...

Page 116 - LAN to LAN bridging

116 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is actually transmitted. Internet and database access The...

Page 117 - Using System features; Using alternate or scheduled ser vices; Preventing certain calls from being made; Turning Ser vices on and off; Off prevents the service from being activated.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using System features Using alternate or scheduled ser vices There are three types of Services to make your Enterprise Edge system handle calls differently on different days and at different times of the day: Ringing service, Rest...

Page 118 - directory to display the service options.; An example of how to turn on a Service manually

118 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 1. Select Services. 2. Select the service you want to program: Ringing, Restriction, or Routing. 3. Double-click a Schedules option: Night, Evening, Lunch, Sched 4, Sched 5, or Sched 6. 4. Choose a Servic...

Page 119 - Turning Ser vices on and off using feature codes; Turning Services on and off; Viewing the active Services from a two-line display telephone

Using System features 119 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Turning Ser vices on and off using feature codes The master control for services is in programming. See Turning Services on and off on page 117. Day-to-day use of Services is controlled using the followin...

Page 120 - Viewing the active Services from a one-line display telephone; . The display shows the first active Service.

120 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Viewing the active Services from a one-line display telephone 1. Press ƒ°‡‚ . The display shows the first active Service. 2. Press £ to move through the active schedule. 3. Press ® to exit. Displays Servi...

Page 121 - User passwords; Registration password; Companion Features; Using special telephones

Using System features 121 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Direct-dial calls to a direct-dial telephone ring at the extra-dial telephone (the extra-dial telephone is designated by your installer) only when you enter the Ringing service feature code ( ƒ°‡⁄ ) at th...

Page 122 - Making changes to Call Forward No Answer; Changing the direct-dial telephone assignments; Your installer sets up the direct-dial telephone.; Hotline

122 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 You cannot forward calls to a direct-dial telephone that is outside your Enterprise Edge system. See Making changes to Call Forward No Answer on page 25. Changing the direct-dial telephone assignments You...

Page 123 - Making a telephone a hotline telephone; You can set up a telephone as a hotline.; Control telephone; Using alternate or; Using Set lock

Using System features 123 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Making a telephone a hotline telephone You can set up a telephone as a hotline. You need to start a Unified Manager session to program this feature. See Getting Started on page 13 for more information. 1....

Page 124 - Changing Set Lock programming for a telephone; Using an auxiliar y ringer; Turning the auxiliary ringer for a telephone on or off

124 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Partial prevents: Full, in addition to the restrictions outlined for Partial lock, prevents: Changing Set Lock programming for a telephone You need to start a Unified Manager session to program this featu...

Page 125 - Using Host System dialing signals; Link; ) uses two of the 24; Preventing a telephone from using Link

Using System features 125 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide 4. Choose an Aux. Ringer setting: Y (Yes) or N (No). Your installer can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service. Using Host System dialing signals You c...

Page 126 - Pause

126 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Pause ƒ‡° The Pause feature enters a 1.5 second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through t...

Page 127 - ) uses one of the 24 spaces in an autodial or speed dial; Wait for Dial Tone; The Wait for Dial Tone symbol (; Using pulse dialing for a call; after selecting the line. Tone dialing allows your; Using your Enterprise Edge system from an external location

Using System features 127 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Run/Stop ƒ•· Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. This may be necessary when you are connecting to a PBX or similar host system. For e...

Page 128 - Controlling access to your Enterprise Edge system

128 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office. Your Enterprise Edge system has a lease...

Page 129 - Maintaining security; Tones

Using System features 129 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Maintaining security To maintain the security of your system, the following practices are recommended: • Warn anyone to whom you give the remote access number, to keep it confidential. • Change Class of S...

Page 130 - Changing your Class of Service; To change the restriction filters on a line or telephone:

130 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Using Class of Ser vice (COS) passwords Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telep...

Page 131 - General System features; Pulse or tone dialing; Disconnect super vision; To find out your internal number, use the Button Inquiry feature (; Line assignment

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide General System features The following features are available for the entire Enterprise Edge system. Pulse or tone dialing If your external lines use pulse dialing, you can switch temporarily to tone dialing to communicate with dev...

Page 132 - Target line

132 General System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Usually, only the lines that are appropriate for a particular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, ...

Page 133 - On M7100 telephones, you can answer a second call by pressing; Memory buttons

General System features 133 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in nor...

Page 134 - Prime line

134 General System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Some display buttons, such as TRANSFER and ALL , are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW , perform essential functions. For a one-l...

Page 135 - Programming Companion Wireless; Change the registration password for your system.; The default Registration password is RADIO (; ‡¤‹›fl; Change password to avoid incorrect registration.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Companion Features Programming Companion Wireless Programming specific to Companion Wireless features are covered in this chapter. For general programming instructions, please refer to “Getting Started” on page 13. Two portable te...

Page 136 - Record the password in the Programming Record.; Portable telephone programming; Registration

136 Companion Features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Record the password in the Programming Record. Portable telephone programming You need to start a Unified Manager session to program portable telephone settings. Select Resources, Telephony, Companion to pro...

Page 137 - To view registered and available DNs:; Deregister an extension number when:; Click the Configuration menu and select Deregister.

Companion Features 137 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide If the extension number shows a status of Registered, a portable telephone is already registered to that extension number. In this case, you can either pick a different extension number, or deregister the cu...

Page 138 - where nnnn is the four-digit radio number.

138 Companion Features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 3. Click the Configuration menu and select Re-eval now or Schedule. Radios Radio programming settings apply to Base Stations. Cell assignment A cell is the area covered by one or more radios in close proximi...

Page 139 - For example cell 01, the display shows; Verify that the portable operates properly.; System programming

Companion Features 139 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide For example cell 01, the display shows Rad nghbr:03 , Rad nghbr:04 , and Rad nghbr:11 . Cell 11 does not appear as a cell neighbor (see the example under Cell nghbr), therefore it must be a neighbor of cell ...

Page 140 - You can have up to eight Answer Keys assigned to your portable.

140 Companion Features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Twinning between portables and Enterprise Edge wireline telephones Using Answer DNs If you have both a wireline (desk) telephone and portable telephone you can answer calls from either device by using Enterp...

Page 141 - Using your portable telephone

Companion Features 141 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide If your voice mail box has been assigned to your desk set, log on using the desk set DN when accessing the voice mail box from the twinned portable. For more detailed information on how to access voice mail ...

Page 142 - Using Enterprise Edge features; Features supported by Enterprise Edge portable telephones

142 Companion Features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 While moving within an Enterprise Edge coverage area, a slight “clipping” may be heard during a call. This indicates that your call has been “handed off” from one radio cell to the next. Problems with lost c...

Page 143 - Using new features; Enterprise Edge supports English, French and Spanish.

Companion Features 143 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using new features Directed Call Pickup You must turn on the Directed Call pickup feature for the system before a user can use the feature. The Enterprise Edge Programming Operations Guide contains additiona...

Page 144 - Supporting additional features for portables

144 Companion Features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 French Press ••fi‚¤ . Spanish Press ••fi‚‹ . See “Customizing your telephone” on page 89 for more information about choosing a language for the display. Wireless Call Forward No Answer enhancement This impro...

Page 145 - Troubleshooting; Using the alarm telephone; Note: Alarms are also stored in the WinNT Network Event log. For more; Reporting and recording alarm codes; If an alarm message appears on the alarm telephone’s display:; Testing the telephone

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Troubleshooting Using the alarm telephone An alarm telephone displays Enterprise Edge’s system alarm codes, should they occur. It is an Enterprise Edge telephone with a two-line display (M7310 or M7324 telephones) that the install...

Page 146 - Testing the telephone display; Testing the telephone buttons; Testing the speaker in the telephone handset

146 Troubleshooting Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ƒ°‚fi . The display reads Display test . 2. Press TEST or ˙ to go ahead with ...

Page 147 - Testing the telephone headset; Testing the telephone speaker; Testing the power supply to a telephone

Troubleshooting 147 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. 1. Press ƒ°‚fi , then £ or NEXT until the display reads Headset test . 2. P...

Page 149 - You may see the following displays when you use a feature.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You h...

Page 153 - Appendix A: Feature Codes; button. Two tables are provided, one sorted; Features sorted by feature name

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Appendix A: Feature Codes The following appendix provides a quick reference for Enterprise Edge features that are available by pressing the ƒ button. Two tables are provided, one sorted alphabetically by feature name and the other...

Page 156 - Features sorted by activation code

156 Appendix A: Feature Codes Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Features sorted by activation code Activation code Description ƒ ‚ Speed Dial - Make ƒ •‚ Button inquiry ƒ ⁄ Messages - Send ƒ £⁄ Messages - Cancel Send ƒ •⁄ Autodial - External ƒ ¤ Ring Again ƒ £¤ Ri...

Page 159 - Index; Symbols

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Index Symbols § Long Distance symbol 149 ¤ Link symbol 125 › Pause symbol 126 fi Programmed Release symbol 126 fl Run/Stop symbol 127 ‡ Wait for Dial Tone symbol 127 2-way DID PRI 112 911 13 , 109 , 112 A access Class of Service 1...