Nortel 150 - Manual

Chapter 1 Getting started with CallPilot 9 CallPilot 150 Telephone Administration Guide How to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone:1-800-4NORTEL (1-800-466-7835)If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.If you do not ...

11 CallPilot 150 Telephone Administration Guide Chapter 2Using CallPilot Who can use CallPilot CallPilot can be used by outside callers and mailbox owners (subscribers) in your company. Subscribers at your office can use CallPilot from any display telephone that is connected to your telephone system...

12 Chapter 2 Using CallPilot P0919416 03 Using the dialpad The buttons on your display telephone dialpad act as both numbers and letters. Each button represents a number and letters of the alphabet. Numbers and letters on the dialpad. The display can show up to 16 characters. Whether the prompt rema...

Chapter 2 Using CallPilot 13 CallPilot 150 Telephone Administration Guide Symbols and conventions used in this guide These conventions and symbols are used to represent the Business Series Terminal display and dialpad. About telephone buttons This table shows the Nortel Networks Business Series Term...

15 CallPilot 150 Telephone Administration Guide Chapter 3CallPilot mailboxes About installing mailboxes You install mailboxes by enabling a software authorization code. The software authorization code enables the number of mailboxes that you can add to CallPilot. On CallPilot 150 you can have a maxi...

16 Chapter 3 CallPilot mailboxes P0919416 03 General Delivery Mailbox The General Delivery Mailbox is your company mailbox. It is created automatically when the system is initialized for the first time. The General Delivery Mailbox stores messages from callers when the Operator is not available, fro...

Chapter 3 CallPilot mailboxes 17 CallPilot 150 Telephone Administration Guide Guest mailboxes Create Guest mailboxes for people who do not have an operating extension but require a mailbox. A Guest mailbox must be initialized by the mailbox owner before it can receive messages. When you create Guest...

18 Chapter 3 CallPilot mailboxes P0919416 03 Make sure the leading digit of Guest mailbox numbers is different from the leading digit of the extensions. If you must use the same leading digit, ensure the Guest mailbox numbers are “out-of-range” extension numbers. To test if an extension is out-of-ra...

Chapter 3 CallPilot mailboxes 19 CallPilot 150 Telephone Administration Guide Mailbox Class of Service Class of Service (COS) values reduce the amount of programming you do when you add a mailbox. Instead of entering values for several features, you can select the COS appropriate for a mailbox. You ...

20 Chapter 3 CallPilot mailboxes P0919416 03 Class of Service values * If the Message Networking option is installed. 0 = indefinite; never expire, P = Primary Language, A = Alternate Language Class of Service 1 2 3 4 5 6 7 8 Prompt language P A P A P A P A Mailbox message time (in minutes) 15 15 15...

Chapter 3 CallPilot mailboxes 21 CallPilot 150 Telephone Administration Guide Mailbox properties Apart from mailbox Class of Service settings, you can change these mailbox properties: • Company Directory • Message Waiting Notification • Outdial route • Alternate extensions • Express Messaging Line •...

22 Chapter 3 CallPilot mailboxes P0919416 03 You can apply dialing restrictions to display telephones and the extensions connected to the system. For more information on restricting outdialing refer to “Restricting outdialing” on page 23 . If you set the Outdial route to anything but None, there is ...

Chapter 3 CallPilot mailboxes 23 CallPilot 150 Telephone Administration Guide Call Screening Call Screening lets subscribers determine who is calling before they accept a call. Call Screening is useful if there is no Caller ID available. The system records the caller’s name, calls the subscriber’s t...

24 Chapter 3 CallPilot mailboxes P0919416 03 Initializing a mailbox Initializing a mailbox prepares the mailbox to receive messages. A mailbox cannot receive and store messages and does not appear in the Company Directory until it is initialized. Initializing a mailbox involves: • choosing a passwor...

25 CallPilot 150 Telephone Administration Guide Chapter 4Working with mailboxes Adding a Subscriber mailbox Assign all Subscriber mailboxes mailbox numbers that begin with the same digit. This helps you to identify the mailbox type. If the system times out before you enter all the values for a mailb...

Chapter 4 Working with mailboxes 27 CallPilot 150 Telephone Administration Guide Adding a Guest mailbox Assign all Guest mailboxes mailbox numbers that begin with the same digit. This helps you to identify the mailbox type. To add a Guest mailbox 1 Press ≤ ·° ‹ . Enter the System Administrator mailb...

28 Chapter 4 Working with mailboxes P0919416 03 Adding an Information mailbox Assign all Information mailboxes mailbox numbers that begin with the same digit. This helps you identify the mailbox type. Assign a Class of Service that has the maximum message length. To accommodate an average Informatio...

Chapter 4 Working with mailboxes 29 CallPilot 150 Telephone Administration Guide Adding many mailboxes You can save time by creating multiple mailboxes when you set up CallPilot 150 for the first time, or when you need to add a large number of mailboxes to the CallPilot system. Adding many mailboxes...

Chapter 4 Working with mailboxes 31 CallPilot 150 Telephone Administration Guide About mailbox passwords Each mailbox is protected by a password established by the mailbox owner. When you add a mailbox to CallPilot Manager, the password 0000 is assigned. This is the default password. To use a mailbo...

32 Chapter 4 Working with mailboxes P0919416 03 Changing a mailbox After you add a mailbox, you can change the mailbox: • password • extension • Class of Service • display name • appearance in the Company Directory • Message Waiting Notification • outdial route • Alternate extension • Express Messag...

Chapter 4 Working with mailboxes 35 CallPilot 150 Telephone Administration Guide Deleting a mailbox Before you delete a mailbox, ensure the mailbox owner has listened to all their messages. When a mailbox is deleted, all messages stored in that mailbox are deleted and the mailbox is deleted automati...

36 Chapter 4 Working with mailboxes P0919416 03 About Group Lists You can create a maximum of 99 Group Lists on your system. Each Group List can contain a maximum of 300 mailboxes. Before you add Group Lists, prepare a group mailbox member list. This list must contain: • the Group List name – maximu...

Chapter 4 Working with mailboxes 37 CallPilot 150 Telephone Administration Guide Adding a Group List A mailbox must be initialized before you can add it to a Group List. For information on how to initialize a mailbox, refer to “Initializing a mailbox” on page 24 . To add a Group List 1 Press ≤ ·°‹ ....

38 Chapter 4 Working with mailboxes P0919416 03 Changing a Group List At any time you can: • change a Group List display name • add, delete or view Group List members You cannot change a Group List number. To change a Group List number, you must delete the Group List and add new member mailbox numbe...

40 Chapter 4 Working with mailboxes P0919416 03 Deleting a Group List You can delete a Group List at any time. When you delete a Group List, the Group List number is re-assigned by CallPilot the next time you add a Group List. Deleting a Group List does not delete any mailboxes from the CallPilot sy...

41 CallPilot 150 Telephone Administration Guide Chapter 5Setting up the Automated Attendant About the Automated Attendant The Automated Attendant answers your company’s incoming phone lines with a prerecorded greeting selected from the Greeting Table, according to the time of day. You can record and...

42 Chapter 5 Setting up the Automated Attendant P0919416 03 Greeting Tables Greeting Tables store the recordings played by the Automated Attendant to incoming callers. CallPilot has four Greeting Tables. You can record a total of 40 Company Greetings, but only four greetings can be assigned to a Gre...

Chapter 5 Setting up the Automated Attendant 43 CallPilot 150 Telephone Administration Guide About Company Greetings Before you record your Company Greetings, decide what type of greetings you want to use for the incoming phone lines, and what you want the greetings to say. There are four greeting t...

44 Chapter 5 Setting up the Automated Attendant P0919416 03 Recording a Greeting Do not use Handsfree to record your company Greetings.Speak directly into the phone handset. To record a company Greeting 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and then press OK . 2 ...

Chapter 5 Setting up the Automated Attendant 45 CallPilot 150 Telephone Administration Guide Setting up a Greeting Table To set up a Greeting Table you: • can record a Custom prompt if you want to replace the Automated Attendant Menu • assign Greetings for each time of day to the Greeting Tables • a...

46 Chapter 5 Setting up the Automated Attendant P0919416 03 To set up a Greeting Table 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and then press OK . 2 Press AA . 3 Press TABLE . 4 Enter a Greeting Table number from 1 to 4 and press OK . 5 Press CHNG . 6 Press REC . A...

Chapter 5 Setting up the Automated Attendant 49 CallPilot 150 Telephone Administration Guide Configuring line answering CallPilot can answer all of your incoming lines, or just the lines you specify. Before CallPilot can answer an incoming line, you must assign the line and set the Answer status to ...

50 Chapter 5 Setting up the Automated Attendant P0919416 03 Changing line configuration You can view or change the answer status of any line that is added to CallPilot. To change or view how a line is answered 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and then press ...

Chapter 5 Setting up the Automated Attendant 51 CallPilot 150 Telephone Administration Guide Assigning the number of rings before CallPilot answers You can assign the system to answer incoming calls after a specified number of rings. The number of rings ranges from 0 to 12. If you leave the number o...

52 Chapter 5 Setting up the Automated Attendant P0919416 03 Setting up Touchtone Gate With Touchtone Gate incoming calls can be routed more quickly. With Touchtone Gate you can have the standard voice prompt play or you can record your own custom prompt. If you choose the standard prompt, the follow...

54 Chapter 5 Setting up the Automated Attendant P0919416 03 About the CLID Routing Table Set up a CLID Table to control how calls are routed based on the Caller Identification of callers. To use a CLID Table, your incoming lines must be equipped with Caller Identification service. If an incoming cal...

Chapter 5 Setting up the Automated Attendant 55 CallPilot 150 Telephone Administration Guide To route a phone number 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and then press OK . 2 Enter ⁄⁄ . 3 Press ADD . 4 Enter the phone number or the leading digits of a phone num...

56 Chapter 5 Setting up the Automated Attendant P0919416 03 To change or delete a phone number in the CLID Routing Table 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and then press OK . 2 Enter ⁄⁄ . 3 Press CHNG . 4 Enter the phone number you want to change or delete an...

57 CallPilot 150 Telephone Administration Guide Chapter 6Custom Call Routing About Custom Call Routing With Custom Call Routing (CCR) you can replace Automated Attendant menus with a CCR Tree that offers callers additional choices. Callers who reach a CCR Tree hear the CCR Home node immediately afte...

58 Chapter 6 Custom Call Routing P0919416 03 Planning and designing a CCR Tree To plan and design a CCR Tree you: • determine the frequently-called departments and extensions that you can include in a CCR Tree • make a list of the goods and services you want to mention in Information messages • crea...

Chapter 6 Custom Call Routing 59 CallPilot 150 Telephone Administration Guide Information Messages An Information Message is a message you record to tell callers about information about goods or services available from your company. You can tell callers about information such as sales, specials, com...

60 Chapter 6 Custom Call Routing P0919416 03 Mailbox nodes You can create Mailbox nodes to give callers a mailbox where they can leave a message.For example: You have reached the Ideal Office Machines Order Desk mailbox. After the tone, leave your name, address, telephone number, and the number of t...

Chapter 6 Custom Call Routing 61 CallPilot 150 Telephone Administration Guide An example of a CCR Tree Mailbox To be included on our mailing list leave your name and address after the tone . Destination: PREV Sub-menu To place an order press ⁄ To speak to the order desk press ¤ Sub-menu To leave an ...

63 CallPilot 150 Telephone Administration Guide Chapter 7Working with CCR Trees Building a CCR Tree To build a CCR Tree 1 Create the Home node. The Home node can be either a Menu node or an Information node. If the Home node is an Information node: • record an Information message If the Home node is...

64 Chapter 7 Working with CCR Trees P0919416 03 Creating a Home node Begin to build a CCR Tree by creating a Home node. Create a Home menu node if you want to give callers a list of options. Create an Information message Home node if you want callers to disconnect after they hear the Information mes...

Chapter 7 Working with CCR Trees 65 CallPilot 150 Telephone Administration Guide Adding nodes to the Home node If you create a CCR Tree with a Home menu node, and you have more choices than you can conveniently fit in the Home menu, you can create sub-nodes. To create sub-node menus, add a Menu node...

66 Chapter 7 Working with CCR Trees P0919416 03 Adding a Menu node Create a Menu node to organize choices for your callers, or when you have more choices than can fit on one menu. You can add a menu node to a CCR Tree at any time. To add a Menu node 1 Press ≤ ·°‹ . Enter the System Administrator Mai...

68 Chapter 7 Working with CCR Trees P0919416 03 Adding an Information node An Information node is an Information mailbox that you add to a CCR Tree. You can use an Information mailbox to give callers information such as specials, company events, business hours or price lists. You can add an Informat...

70 Chapter 7 Working with CCR Trees P0919416 03 Adding a Mailbox node Adding a mailbox node gives callers a mailbox where they can leave a message or listen to an Information message, depending on the mailbox type. You create a Mailbox node by giving it a Path number and assigning a mailbox number. ...

72 Chapter 7 Working with CCR Trees P0919416 03 Adding a Transfer node A Transfer node directs a caller to an internal or an external number. You can add a Transfer node to a CCR Tree at any time. To add a Transfer to an internal extension 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox numbe...

Chapter 7 Working with CCR Trees 73 CallPilot 150 Telephone Administration Guide About transfers to external numbers When CallPilot transfers a call using a CCR external transfer, it uses two lines. An incoming line connects the caller to the CCR Tree and an outgoing line transfers the caller to the...

Chapter 7 Working with CCR Trees 75 CallPilot 150 Telephone Administration Guide Adding special characters to an external transfer number Special characters are pauses or other dialing instructions that you can add if they are required to access the network or a destination number. Adding special ch...

76 Chapter 7 Working with CCR Trees P0919416 03 Assigning a CCR Tree to a Greeting Table Before incoming callers can access a CCR Tree, you must assign lines to a Greeting Table.For information about assigning lines to Greeting Tables, refer to “Configuring line answering” on page 49 . To assign a C...

Chapter 7 Working with CCR Trees 77 CallPilot 150 Telephone Administration Guide Testing a CCR Tree After you a build a CCR Tree and assign it to a Greeting Table, test the CCR Tree. To test the CCR Tree, call the company number and test each node.Check that: • the Home node routes the call as desig...

78 Chapter 7 Working with CCR Trees P0919416 03 Deleting a CCR Tree You must disable a CCR Tree before you delete it. For information about disabling a Tree, refer to “Disabling a CCR Tree” on page 77 . To delete a Tree 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and t...

Chapter 7 Working with CCR Trees 79 CallPilot 150 Telephone Administration Guide Changing a CCR Tree message Use this procedure to change the recorded message for a Menu or an Information node. 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and then press OK . 2 Press OTH...

80 Chapter 7 Working with CCR Trees P0919416 03 Changing a Mailbox node To change a Mailbox node 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and then press OK . 2 Press OTHR . 3 Press CCR . 4 Press ADMIN . 5 Enter the number of the CCR Tree that you want to change and ...

Chapter 7 Working with CCR Trees 81 CallPilot 150 Telephone Administration Guide Changing a destination type You can assign destination types only to Information and Mailbox nodes. For more information about destination types, refer to “Destination types” on page 60 . To change a destination type 1 ...

82 Chapter 7 Working with CCR Trees P0919416 03 Changing a Transfer node To change a Transfer node 16 This display appears briefly. 17 Press ® to end the session. 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and then press OK . 2 Press OTHR . 3 Press CCR . 4 Press ADMIN...

Chapter 7 Working with CCR Trees 83 CallPilot 150 Telephone Administration Guide Deleting a Path If you delete a Path, all messages, prompts, and options on the Path are also erased. After you delete a Path you cannot recover it. To delete a Path 15 This display appears briefly. 16 Press ® to end th...

85 CallPilot 150 Telephone Administration Guide Chapter 8Broadcast and Information messages About Broadcast messages You can send Broadcast messages if you need to send a message to every initialized mailbox on your phone system. Broadcast messages play on all mailboxes initialized with CallPilot. Y...

86 Chapter 8 Broadcast and Information messages P0919416 03 To record and send a Broadcast message - CallPilot 5 Press PLAY to listen to your Broadcast message before sending it orpress OK to accept your recording orto press RETRY to re-record your Broadcast message. Your message is delivered to all...

Chapter 8 Broadcast and Information messages 87 CallPilot 150 Telephone Administration Guide Information mailbox messages Your business or departments within your business can use Information mailboxes to provide callers with messages and announcements. You or another person responsible for the Info...

88 Chapter 8 Broadcast and Information messages P0919416 03 Recording an Information mailbox message To record an Information mailbox message you must follow the procedures that apply to the interface you use. For information about checking what interface you use refer to the CallPilot Reference Gui...

89 CallPilot 150 Telephone Administration Guide Chapter 9CallPilot operations You must reset the CallPilot system if you: • change the type of phone system you use • change the extension number length About resetting CallPilot To reset CallPilot Warning: Resetting CallPilot erases all Company Greeti...

90 Chapter 9 CallPilot operations P0919416 03 Initializing CallPilot You must initialize CallPilot immediately after you reset the system. To initialize CallPilot 1 Press ≤ ·°‹ . 2 Enter ¤flfl‹›› (Config) and press OK . 3 Press NEXT . 4 Press YES or NO . If you do not choose bilingual operation, step ...

Chapter 9 CallPilot operations 91 CallPilot 150 Telephone Administration Guide Resetting the System Administrator password You can reset the System Administrator password if you forget it. This is the password that you use for administrative functions. The default password is 0000. After you reset t...

92 Chapter 9 CallPilot operations P0919416 03 Operator settings With the Operator settings you can: • set the Operator status to On or Off • change the Operator password • reset the Operator password • set the Business Status • assign CallPilot Line answering • change Automated Attendant Status Sett...

Chapter 9 CallPilot operations 93 CallPilot 150 Telephone Administration Guide Changing the Operator password You can change the Operator password at any time. It must be between four and eight digits, and cannot begin with a zero. To change the Operator password Resetting the Operator password You ...

94 Chapter 9 CallPilot operations P0919416 03 Changing the Operator default extension When callers request to speak to your company Receptionist or Operator, CallPilot transfers the call to the Operator’s extension. You can change the receptionist or designated Operator extension number. Callers can...

Chapter 9 CallPilot operations 95 CallPilot 150 Telephone Administration Guide To set the Business Status Changing greetings or the Business Status from a remote telephone You can change a greeting or the Business Status from the dialpad of external tone dial telephone. You must do remote administra...

96 Chapter 9 CallPilot operations P0919416 03 Setting the Automated Attendant status The Automated Attendant plays after the Company Greeting and after a caller leaves a message in a mailbox. The Automated Attendant gives callers a list of options such as entering a mailbox number, accessing the Com...

Chapter 9 CallPilot operations 97 CallPilot 150 Telephone Administration Guide CallPilot default system options You can change these default CallPilot system options: • Language Availability • Group List leading digit • Voicemail • Company Directory • Outdialing • General Delivery Mailbox • Software...

98 Chapter 9 CallPilot operations P0919416 03 Group List leading digit When CallPilot is installed, a number from 0 to 9 is assigned as the Group List leading digit.The default Group List leading digit is 9, and 901 to 999 is your range of Group Lists. You can change the Group List leading digit. If...

100 Chapter 9 CallPilot operations P0919416 03 Company Directory The Company Directory is an internal voice and text list of the names of mailbox owners with initialized mailboxes who are included in the directory. Callers can use the Company Directory to search for mailboxes by a recorded or a text...

Chapter 9 CallPilot operations 101 CallPilot 150 Telephone Administration Guide Outdialing You can designate the maximum number of voice channels that CallPilot can use at one time to place outgoing calls. The default number of voice channels assigned for outdialing is one (1). Outdialing calls are ...

Chapter 9 CallPilot operations 103 CallPilot 150 Telephone Administration Guide Enabling a software authorization code With software authorization codes you can add more CallPilot mailboxes or options to your system. Contact your vendor if you want to trial or purchase a software authorization code....

104 Chapter 9 CallPilot operations P0919416 03 External Mailbox Initialization External mailbox initialization is not enabled by default. This is a security feature that makes it more difficult to tamper with or gain access to the mailboxes fraudulently. When external mailbox initialization is disab...

105 CallPilot 150 Telephone Administration Guide Chapter 10Dialing Translation About Dialing Translation Dialing translation is a process by which the number of an incoming call from a public network is translated by a translation table into a number that can be recognized and dialed on the local ne...

106 Chapter 10 Dialing Translation P0919416 03 Examples of Dialing Translation Tables The following tables are examples of Dialing Translation Tables and how they function. Every Dialing Translation Table entry consists of an Input value column and an Output value column. The values in the Input col...

Chapter 10 Dialing Translation 107 CallPilot 150 Telephone Administration Guide An example of a Dialing Translation Table from a site in Mountainview, California Network Access The Dialing Table Translation results in a number that can be dialed on the local network. The final step is to prefix any ...

108 Chapter 10 Dialing Translation P0919416 03 Setting Dialing Translation properties Setting the Dialing Translation properties makes it easier to build a Dialing Translation Table. It is not a prerequisite to set the Dialing Translation properties to operate CallPilot. To set the Dialing Translati...

Chapter 10 Dialing Translation 109 CallPilot 150 Telephone Administration Guide Building a Dialing Translation Table To build a Dialing Translation Table, you must enter an Input value and an Output value for each entry. The Input value is the number that the CallPilot 150 looks up in the Dialing Tr...

110 Chapter 10 Dialing Translation P0919416 03 Reviewing entries in the Dialing Translation Table You can review Dialing Translation Table entries at any time. To review Dialing Translation Table entries 1 Press ≤ ·°‹ . Enter the System Administrator Mailbox number and password,and then press OK . 2...

Chapter 10 Dialing Translation 111 CallPilot 150 Telephone Administration Guide Changing a Dialing Translation Table entry After you build a Dialing Translation Table you can change the Output value of an entry at any time. You cannot change the Input value of an entry. You must delete the entry and...

112 Chapter 10 Dialing Translation P0919416 03 Deleting a Dialing Translation Table entry You can delete an entry in the Dialing Translation Table at any time. To find the entry you want to delete, refer to “Reviewing entries in the Dialing Translation Table” on page 110 . To delete an entry in the ...

Chapter 11 Troubleshooting CallPilot 117 CallPilot 150 Telephone Administration Guide A mailbox is full Mailboxes have a Never Full Mailbox feature, which lets callers leave messages in the mailbox, even if the mailbox is “full”. Messages are stored, but they cannot be accessed until the mailbox own...

121 CallPilot 150 Telephone Administration Guide Chapter 12CallPilot configuration tips This chapter describes system configuration enhancements that maximize the efficiency of CallPilot. Delayed answering by the Automated Attendant The Automated Attendant can answer any call on specified Central Of...

Chapter 12 CallPilot configuration tips 123 CallPilot 150 Telephone Administration Guide How to set up CallPilot for different businesses There are several ways to set up CallPilot in your company. How you set up CallPilot depends on what telephone system, and how many CO lines you use. Here are exa...

124 Chapter 12 CallPilot configuration tips P0919416 03 Greeting Table 1 for On Your Toes CallPilot uses Greeting Table 1 to answer calls after four rings. Depending on the time of day, different recorded greetings play for Morning, Afternoon, and Evening. When the Business Status is No, the Non-bus...

Chapter 12 CallPilot configuration tips 125 CallPilot 150 Telephone Administration Guide CallPilot for a medium business Bridge Stone Engineering CallPilot is assigned as the Call Forward No Answer (CFNA) extension for all telephones in the office. This means that any call that is not answered by a ...

126 Chapter 12 CallPilot configuration tips P0919416 03 Greeting Table 1 for Bridge Stone Engineering CallPilot uses Greeting Table 1 to answer calls after four rings. Depending on the time of day, different recorded greetings play for the Morning, Afternoon, and Evening. When the Business Status is...

Chapter 12 CallPilot configuration tips 127 CallPilot 150 Telephone Administration Guide The managers Bridge Stone managers have a personal CO line that appears on their private telephone and their receptionist’s telephone. The receptionists answer the managers’ calls, and then transfer the calls to...

128 Chapter 12 CallPilot configuration tips P0919416 03 Feature Compatibility This section describes how system features interact with CallPilot. ATA 2 and ASM One or more analog single-line sets can be connected to telephone system using an Analog Terminal Adapter or an Analog Station Module. This ...

137 CallPilot 150 Telephone Administration Guide Glossary AA See Automated Attendant. Administration The tasks involved in setting up and maintaining Mailboxes, Greetings, CCR Trees and CallPilot configuration. Alternate extensions When a caller dials an extension that is programmed to have one or m...

CallPilot 150 Telephone Administration Guide 145 Index A Afternoon Greeting 45 Alternate extensions 22 Alternate Language 42, 43 Analog Station Module 128 Analog Terminal Adapter 128 ATA 2 and ASM CallPilot Feature Compatibility 128 Autodial CallPilot Feature Compatibility 128 Automated Attendant Bu...