Nortel 1150E - Manual

Nortel 1150E

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Table of Contents:

  • Page 3 – Revision history; This document was up-issued to 01.02 to reflect
  • Page 5 – Contents
  • Page 11 – About the Nortel IP Phone 1150E; Call Center phone
  • Page 12 – Basic features
  • Page 15 – Telephone controls; context-sensitive soft keys; Fwd
  • Page 16 – Volume control
  • Page 17 – Emergency
  • Page 18 – Visual; This function requires server; Copy; Key to copy entries to your
  • Page 19 – Services
  • Page 20 – Password Admin
  • Page 21 – Ans Emerg
  • Page 22 – Telephone display; Your IP Phone 1150E has three display areas:; Figure 3: IP Phone 1150E LCD screen; Call features and Flexible Feature Codes
  • Page 23 – Security features; Using encrypted calling; keys to scroll and
  • Page 24 – To turn Password Protection on or off:; Select
  • Page 26 – Entering and editing text; Entering text using the USB keyboard; Table 1: Application text entry
  • Page 27 – Entering text using the telephone dialpad; Table 2: USB keyboard function keys during telephone calls
  • Page 28 – To edit text with the context-sensitive soft keys:
  • Page 29 – Soft key
  • Page 30 – Connecting the components; Figure 4 shows connections on the IP Phone 1150E.; Figure 4: IP Phone 1150E connections; *Ensure that the protective rubber cap on
  • Page 31 – Before you begin; CAUTION; WARNING; Your IP Phone 1150E is shipped with the
  • Page 32 – Figure 5: Removing the stand; Your IP Phone 1150E supports both AC power and Power
  • Page 34 – Figure 6: Cable routing tracks; — using the mounting holes on the bottom of the phone stand
  • Page 36 – Configuring Telephone Options; Figure 7: Telephone Options menu
  • Page 37 – Using the Telephone Options menu; Telephone Options
  • Page 38 – Adjusting the volume; To adjust the volume:
  • Page 39 – Adjusting the display screen contrast; Down
  • Page 40 – To adjust the display screen contrast:; Selecting a language; To select a language:
  • Page 41 – Selecting date and time format; To select a date and time format:; Accessing display diagnostics
  • Page 42 – To use Display diagnostics:; Choosing a local dialpad tone; To choose a local dialpad tone:; Cancel
  • Page 43 – Viewing phone information; To view phone information:; Diagnostics
  • Page 44 – To view diagnostic information:; Selecting a headset type; To select a headset type:
  • Page 45 – Configuring call log options; Configuring the Callers List log
  • Page 46 – Configuring New Call Indication
  • Page 47 – Configuring Preferred Name Match
  • Page 48 – Configuring Area Code Setup
  • Page 49 – To edit area code display:
  • Page 50 – Choosing a ring type; To select a ring type:
  • Page 51 – Enabling or disabling Call Timer; To enable or disable Call Timer:; Setting the call indicator light; To turn the call indicator light on or off:; On
  • Page 52 – Changing feature key labels; To rename the labels:
  • Page 53 – To restore the default labels:
  • Page 54 – Configuring the name display format; To configure name display format:
  • Page 55 – Using the Password Admin menu
  • Page 57 – Yes; to accept the selection; Done; or
  • Page 58 – Call Center Agent/Supervisor Features; Headset interface; Refer to your distributor for recommended headset types for; Volume Control Bar; on the phone and the volume control on the; Agent login; To login as an agent:; Key to enter the ACD queue.
  • Page 59 – To login with Agent ID and MQA:
  • Page 60 – Supervisor ID; Dial; Select one of the following four; Not Ready; Key to enter the
  • Page 61 – To correct errors during the login procedure:; Default login; To use the default login feature:
  • Page 62 – Agent logout; Make Busy
  • Page 63 – Call Center Agent features; Use Activity Code; Activity; Answer Call Center calls; Goodbye
  • Page 64 – The phone rings and the In-Calls; Call Forcing; Pressing the; Press the; Wait for the caller to terminate the call.
  • Page 65 – The Emergency Key; When you have an emergency situation:; Use Not Ready
  • Page 66 – Activate Make Set Busy; To activate Make Set Busy:; Key a second; Individual DN; the number you want to call.
  • Page 67 – Contact your supervisor; To call your supervisor:; Key next to the flashing; Supervisor
  • Page 68 – To Conference your Supervisor during a call in progress:; Use Walkaway and Return from Walkaway; To use the Walkaway feature:
  • Page 69 – To return from Walkaway:; Disconnect the headset before you
  • Page 71 – Call Center Supervisor Features; Agent Keys; Table 4: LCD status indicators
  • Page 72 – Answer Agent; When your phone rings and the Answer Agent indicator flashes:; To disconnect from the emergency call:; Key if you intend to; Answer Emergency
  • Page 73 – Call Agent; To leave Call Agent state:; goes into the Not Ready state.; Agent; Key; To talk to another agent repeat
  • Page 74 – To use the Supervisor Talk/Listen feature:; Plug your headset into the agent phone.; Observe Agent; position goes into Not Ready state.; To observe another agent, repeat
  • Page 75 – To talk to an agent you are observing:
  • Page 76 – Interflow; To activate Interflow:; Night Service; To enter Night Service:; dial; Night
  • Page 77 – To transition to Night Service:
  • Page 78 – Make a call; Individual Line
  • Page 79 – IP Phone 1150E non-ACD call features; Using Predial
  • Page 80 – Using Auto Dial; To display the Auto Dial number:; AutoDial
  • Page 81 – Using Ring Again; To call a Ring Again party when you receive notification:
  • Page 82 – To cancel Ring Again before notification:; Using Last Number Redial; To use Last Number Redial:; Using Speed Call; Ring Call; screen displays; RngCall
  • Page 83 – To store or change a Speed Call number:; number
  • Page 84 – Using System Speed Call; To make a System Speed Call:; Enter code; SpcCtrl
  • Page 85 – Using Hot Line; Using Intercom calling; To make an Intercom call:; the Speed Call code assigned to the; Hot Line; Key automatically dials the number.; HotLine
  • Page 86 – Answering a call; Intercom
  • Page 87 – While on an active call; To place a call on Hold:; Key. The LCD indicator; beside the flashing LCD indicator.
  • Page 88 – Transferring a call; To use the Transfer feature:; Trans
  • Page 89 – Using Timed Reminder Recall; To use Timed Reminder Recall:
  • Page 90 – Using Attendant Recall; To contact the attendant while on a call:; Using Call Park; If configured network-wide, Call Park can be used across networks.; To park a call on a System Park DN:; Key while; remains connected to the attendant.; Park; Key. The screen displays; OK; Key. The call parks on the
  • Page 91 – To park a call on a DN other than the System Park DN:
  • Page 92 – Calling Party Number/Charge Account; To record the calling party number or charge account number:; Displaying incoming calls
  • Page 93 – To view the name of a second caller while on a call in progress:; Tracing a Malicious call; To use Call Trace while you are on a call:; Display
  • Page 94 – To use Call Trace if you do not have a Call Trace Key:; Key or; Conference; the Malicious Call Trace FFC.
  • Page 95 – Additional Call Features; Using the buzz signal; Buzz
  • Page 96 – To disconnect from the paging system:; Charging a call or charging a forced call; Enter account number
  • Page 97 – To charge a call in progress:
  • Page 99 – Using Enhanced Override; Enhanced Override; allows you to override an active call after you have; To use Enhanced Override:; a phone number and receive a busy; Key or enter the; Override; Key again or enter; Override
  • Page 101 – Override Feature; You can; a busy signal and interrupt another call.; To end the connection:; Your phone can be programmed
  • Page 102 – Using Privacy Release; To use Privacy Release while on an established call:; Using Radio Page; Privacy Release; the Radio Paging FFC. You receive
  • Page 103 – To use Automatic Post selection:; RadioPage
  • Page 104 – To use the Special Radio Paging features:; Using Voice Call; To make a voice call:; the Radio Paging Answer FFC. You; your own DN. You are connected to; VoiceCall
  • Page 105 – To respond to a voice call:; Using the Voice Messaging control screens; To use Voice Messaging controls:; key when you hear; to log in to your voice; Voice Message; Msg
  • Page 107 – Activate Automatic Answerback; When Automatic Answerback is active, calls do not forward to; To use Automatic Answerback:; Activate Call Pickup; To answer a call in your own Call Pickup Group:
  • Page 108 – To answer an incoming call in another Call Pickup Group:; Use Call Waiting; GrpPickup
  • Page 109 – To answer an incoming call while on another call:; CallWait
  • Page 110 – Forward calls; To forward your calls:; to leave this screen without
  • Page 111 – To cancel Call Forward:; Forward internal calls only; To forward your internal calls:; the DN where you want to forward; Internal Call Forward
  • Page 112 – To reinstate Internal Call Forward to the same number:; Use Remote Call Forward; To activate Remote Call Forward:; IntForward
  • Page 113 – To cancel Remote Call Forward:
  • Page 114 – Secure your phone; To unlock your phone:
  • Page 115 – Set up a Conference call; To set up a conference call:; Call on hold, dial number
  • Page 116 – If the person you attempt to add to the conference is unavailable:; Join a call; To connect a call on hold (on a different line) to your current call:; Key to switch between
  • Page 117 – Selectable Conferee Display and Disconnect; To view active conferees:; hold joins your conversation.; This action has no effect on the; While on a conference call, press the; Conferee Selectable Display; Connect
  • Page 118 – Use Group Call; To call group members:; Key on; Conferee; Key until the
  • Page 119 – To answer a Group Call:; Group
  • Page 120 – When the person who made the
  • Page 121 – Additional phone features; Using the Personal Directory; Directory; Directory is full
  • Page 123 – To search for an entry:; Delete
  • Page 124 – Using the Callers List
  • Page 126 – To delete the entire Callers List:; Using the Redial List; To access Redial List, press the
  • Page 127 – To delete the entire Redial List:
  • Page 128 – Using Virtual Office; feature is available for your use.; to delete the entire Redial List
  • Page 129 – Logging in to Virtual Office; Table 5: Virtual Office connection availability
  • Page 130 – Using Virtual Office on your Remote phone; Station; If the user ID is not found locally,; “Security; Your Virtual Office session
  • Page 131 – Figure 8: Logged in to an IP Phone 1150E
  • Page 132 – Using Virtual Office on your Office phone
  • Page 133 – Figure 11: Office phone displays the message; Logged Out
  • Page 134 – To regain operation of a phone being used for Virtual Office:; Logging out of Virtual Office; To log out from a Remote phone:; Home
  • Page 135 – Troubleshooting Virtual Office; Probable Cause; Enter correct User ID.
  • Page 137 – Normal Mode
  • Page 138 – Using Test Local Mode
  • Page 139 – Display Message; Local Mode
  • Page 142 – Table 8: EMC compliance; Canada
  • Page 144 – Regulatory and safety information; DenAn regulatory notice for Japan; This equipment complies with the CE Marking requirements.; Bluetooth Wireless Technology:; This portable device with its antenna
  • Page 145 – Terms you should know; Calling Party Name Display; Your office communication system.
  • Page 146 – Information display
  • Page 147 – Navigation keys; is applied whether (a) the end user lifts up the; Paging tone
  • Page 149 – Index; display number 80
  • Page 154 – Nortel Communication Server 1000; User Guide
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Nortel Communication Server 1000

IP Phone 1150E

User Guide

Title page

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Summary

Page 3 - Revision history; This document was up-issued to 01.02 to reflect

Revision history 3 Revision history October 2006 Standard 01.02. This document was up-issued to 01.02 to reflect a change in technical content found in the regulatory section. October 2006 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

Page 5 - Contents

Contents 5 Contents About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone display . . . ....

Page 11 - About the Nortel IP Phone 1150E; Call Center phone

About the Nortel IP Phone 1150E 11 About the Nortel IP Phone 1150E The Nortel IP Phone 1150E provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The CS 1000 system aut...

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