Nortel 1150E - Manuals

About the Nortel IP Phone 1150E 12 Basic features The IP Phone 1150E supports the following features: • six self-labeled line/programmable with labels and indicators • four context-sensitive soft keys providing access to a maximum of nine features Note: Some IP Phone 1150E phones are not configured ...

About the Nortel IP Phone 1150E 15 Telephone controls This section describes the controls on your IP Phone 1150E. In some geographic regions, the IP Phone 1150E is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Servic...

About the Nortel IP Phone 1150E 16 Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to decrease the volume. Use the Navigation keys to scroll through menus and lists appearing on the LCD ...

About the Nortel IP Phone 1150E 17 Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation. Press the Mute key to listen to the...

About the Nortel IP Phone 1150E 18 When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, this indicator flashes when the set ringer is on. When a data-related message, such as an instant message, is received, the blue Feature Status Lamp flashes. Also, this indic...

About the Nortel IP Phone 1150E 19 Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Opt...

About the Nortel IP Phone 1150E 20 (continued) • Password Admin: — Station Control Password Note: The Password Admin menu is not available on all IP Phone 1150E phones. Consult your system administrator. • Display Network Diagnostics Utilities Note: Only your system administrator or service provider...

About the Nortel IP Phone 1150E 21 Press the Message/Inbox key to access your voice mailbox. Note: This function is not available on all phones; consult your system administrator. The following telephone controls are IP Phone 1150E Supervisor phones only. Press the Ans Emerg key to join the agent in...

About the Nortel IP Phone 1150E 22 Telephone display Your IP Phone 1150E has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings...

About the Nortel IP Phone 1150E 23 Security features The following security features are available on your IP Phone 1150E: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 1150E supports secure communication using SRTP media encryption. ...

About the Nortel IP Phone 1150E 24 Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 3. Press the Send/Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password . 6. Press th...

Entering and editing text 26 Entering and editing text You can enter and edit text on your IP Phone 1150E using the following methods: • “Entering text using the telephone dialpad” on page 27 • “Editing text using the context-sensitive soft keys” on page 27 The use of any of these methods for text e...

Entering and editing text 27 When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 2 shows the function keys and their associated action during telephone calls. Entering text using the telephone dialpad You can use the dialpad to enter tex...

Entering and editing text 28 To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the context-sensitive soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the tex...

Entering and editing text 29 Done/Select/Enter Varies, depending on the state of your phone. More.. Access additional context-sensitive soft keys. Table 3: Editing context-sensitive soft key description (Part 2 of 2) Soft key Description

Connecting the components 30 Connecting the components Figure 4 shows connections on the IP Phone 1150E. Figure 4: IP Phone 1150E connections WARNING *Ensure that the protective rubber cap on the IP Phone 1150E: Accessory Expansion Module port is in place when the port is not in use. Connecting anyt...

Connecting the components 31 Before you begin Connecting the components of the phone CAUTIONDamage to Equipment Do not plug your IP Phone 1150E into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into ...

Connecting the components 32 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 5, and remove the stand cover. The cable routing tracks are now accessible. Figure 5: Removing the stand 2. Connect the AC power adapter (optional). Connect the adapter to the AC adapter ja...

Connecting the components 34 Figure 6: Cable routing tracks 7. Wall-mount your phone (optional). Your IP Phone 1150E can be mounted either: — using the mounting holes on the bottom of the phone stand (Method A), or — using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ...

Configuring Telephone Options 36 Configuring Telephone Options The IP Phone 1150E allows you to customize certain characteristics. Screen prompts take you step-by-step through procedures to keep you informed on the status of various settings. The IP Phone 1150E Services menu lists the following subm...

Configuring Telephone Options 37 Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 38 • “Adjusting the display screen contrast” on page 39 • “Selecting a language” on page 40 • “Selecting date and time format” on page 41 • “Acce...

Configuring Telephone Options 38 Adjusting the volume To adjust the volume, press the Services key and select Telephone Options , and select Volume adjustment... To adjust the volume: 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language… ). 5. Press the Send/...

Configuring Telephone Options 39 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Services key, select Telephone Options , and select Contrast adjustment . Note 1: If you have an Expansion Module for the IP Phone 1150E attached to your phone, adjusting the phone LCD...

Configuring Telephone Options 40 To adjust the display screen contrast: Selecting a language The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options , and select Language… Note: This language setting controls the language used by feature...

Configuring Telephone Options 41 Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone Options , and select Date/Time… To select a date and time for...

Configuring Telephone Options 42 To use Display diagnostics: Choosing a local dialpad tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select Te...

Configuring Telephone Options 43 Viewing phone information The Set Info option displays the following phone-specific information: • IP address • Hardware ID of the IP Phone • Current firmware version To view phone information, press the Services key, select Telephone Options , and select Set Info . ...

Configuring Telephone Options 44 To view diagnostic information: Selecting a headset type You can configure your IP Phone 1150E to select a headset type: • Plantronics • GN Netcom • Nortel Networks handset To select a headset type, press the Services key, select Telephone Options , and select Headse...

Configuring Telephone Options 45 Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 45 • “Configuring New Call Indication” on page 46 • “Configuring Preferred Name Match” on page 47 • “Configuring Area Code Setup”...

Configuring Telephone Options 46 Configuring New Call Indication You can configure your IP Phone 1150E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone Options , and sel...

Configuring Telephone Options 47 Configuring Preferred Name Match You can configure your IP Phone 1150E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options , and...

Configuring Telephone Options 48 Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the...

Configuring Telephone Options 49 To edit area code display: 6. Choose one of the following: — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep the existing configurations. 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Press ...

Configuring Telephone Options 50 Choosing a ring type The Ring type… option configures the phone ring tone. To choose a ring type, press the Services key, select Telephone Options , and select Ring type… To select a ring type: 6. Choose one of the following: — Press the Select soft key to save the c...

Configuring Telephone Options 51 Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options , and select Call Timer . When Call Timer is enabled, it is shown in the Date/Time area of the display. To e...

Configuring Telephone Options 52 Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the Services key, select Telephone Opti...

Configuring Telephone Options 53 To restore the default labels: To restore feature key labels, press the Services key, select Telephone Options , and select Change feature key labels . 4. Choose one of the following: — Press the Select soft key to save the changes and return to the Telephone Options...

Configuring Telephone Options 54 Configuring the name display format You can configure your IP Phone 1150E to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure name display format, press the Services key, select Tele...

Configuring Telephone Options 55 Using the Password Admin menu The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection. To change your SCPW: 1. Press the Services key. 2. Press the Up/Down keys to scroll and highlight Password Admin . 3. Press the S...

Configuring Telephone Options 57 6. Choose one of the following context- sensitive soft keys: — Yes to accept the selection — No to return to the Directory menu 7. Press the Done soft key. or Yes No Done

Call Center Agent/Supervisor Features 58 Call Center Agent/Supervisor Features This section describes features and procedures common to both the Call Center Agent and the Call Center Supervisor. Headset interface Note: Refer to your distributor for recommended headset types for use with the IP Phone...

Call Center Agent/Supervisor Features 59 Login with Agent ID and Multiple Queue Assignment (MQA) The process of logging in using MQA consists of entering your four digit Agent ID followed by a Supervisor ID (if your queue requires one) followed by up to five ACD DNs and priority values (if priority ...

Call Center Agent/Supervisor Features 60 Dial your Agent ID # ACD DN 1 # A CD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 # # Dial your Agent ID, Supervisor ID ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 # # Dial your Agent ID # ACD DN 1 # Priority 1 # ACD DN 2 # Priority 2 # ACD DN 3 # Priority ...

Call Center Agent/Supervisor Features 61 To correct errors during the login procedure: Default login If you usually use the same phone, you do not need to repeat the entire login process at the beginning of each shift. The default login places you in the same ACD queues and the same supervisor that ...

Call Center Agent/Supervisor Features 62 Agent logout To logout: 1. Press the Make Busy Key and disconnect the headset. The LED indicator lights steadily. Note 1: If you press the Make Busy Key again, the LED indicator will turn off. At this point your phone can accept non-ACD calls, but you are log...

Call Center Agent features 63 Call Center Agent features This section explains the features that are available to ACD agent positions. Use Activity Code This feature allows you to record the type of activity you are performing. On the Meridian 1, use the Activity Key and activity codes.The Meridian ...

Call Center Agent features 64 Note: If you have the handset option and you pick up the handset, you must also press a DN key, otherwise the handset is not operable. You can terminate a call by replacing the handset in the cradle. The phone rings and the In-Calls indicator flashes: To end an ACD call...

Call Center Agent features 65 The Emergency Key When you have an emergency situation: Use Not Ready Use the Not Ready Key, when performing post-call work. To be taken out of the queue: To be placed back in the queue: 1. Press the Emergency Key. The indicator flashes while your supervisor is called. ...

Call Center Agent features 66 Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: Making non-ACD calls An Individual DN allows you to make outgoing calls and to receive non-ACD incoming calls. If you d...

Call Center Agent features 67 To answer a non-ACD call: Contact your supervisor To answer your supervisor when your phone rings and the Supervisor indicator flashes: If you are on a call and hear a buzz and the Supervisor indicator flashes: To call your supervisor: To return to the ACD call: 1. Pres...

Call Center Agent features 68 To Conference your Supervisor during a call in progress: To Transfer to a supervisor, during a call in progress: Use Walkaway and Return from Walkaway Use this feature when you need to leave your desk during an ACD call, during a non-ACD call, or while in the Not Ready ...

Call Center Agent features 69 To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): To return from Walkaway: 2. Disconnect the headset before you leave. Note: Some headsets have a quick disconnect feature. You can do a quick disconnect ins...

Call Center Supervisor Features 71 Call Center Supervisor Features In addition to the features described in this section, your network administrator can assign any feature listed in the “Agent features” section to a supervisor's phone (except Supervisor). Agent Keys Agent Keys allow you to connect, ...

Call Center Supervisor Features 72 Answer Agent When your phone rings and the Answer Agent indicator flashes: To disconnect an agent call: Answer Emergency When your phone buzzes and the Answer Emergency indicator flashes: To disconnect from the emergency call: 1. Press the Answer Agent Key. Your po...

Call Center Supervisor Features 73 Call Agent To call an agent: To leave Call Agent state: Use the Supervisor Observe and Supervisor Headset Port The Supervisor Talk/Listen Key is located in the upper left corner of the IP Phone 1150E and has an associated LED. A supervisor can listen in on an activ...

Call Center Supervisor Features 74 To use the Supervisor Talk/Listen feature: To use the Supervisor Observe feature for a two way conversation: To mute the Supervisor headset: Observe Agent To observe an agent: 1. Plug your headset into the agent phone. 1. Press the Supervisor Key. The LED lights co...

Call Center Supervisor Features 75 Note: You cannot observe an agent if the agent's call is on hold or if no calls are in progress. To talk to an agent you are observing: To leave the Observe state: 1. Press the Observe Agent Key. You now have a conference with the agent and the caller. 1. Press the...

Call Center Supervisor Features 76 Interflow When the call backlog or the waiting time in the queue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow when the waiting time for the queue exceeds its threshold. To activate Interflow: To ...

Call Center Supervisor Features 77 To transition to Night Service: To exit Night Service: 1. Press the Night Key and dial 8 (8=T for Transition). The indicator flashes. Calls in the queue remain in the queue and new calls receive Night Service. 1. Press the Night Key and dial 3 (3=D for Day). The in...

IP Phone 1150E non-ACD call features 78 IP Phone 1150E non-ACD call features This section describes non-ACD features commonly used for call processing. Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes...

IP Phone 1150E non-ACD call features 79 Using Predial The Predial feature allows you to enter and preview a number of up to 31 digits and make corrections before you dial the number. To use Predial: 2. Dial the number. Note: If you are on a call on your Individual Line (DN) and your phone is not in ...

IP Phone 1150E non-ACD call features 80 Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number. When the Auto Dial Key is pressed, the number is dialed automatically. To use Auto Dial: To display the Auto Dial number: To store an Auto Dial number: 1. Press an Individual...

IP Phone 1150E non-ACD call features 81 Using Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their phone. The feature notifies you when to redial your party. T...

IP Phone 1150E non-ACD call features 82 To cancel Ring Again before notification: Using Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial: Using Speed Call The Spe...

IP Phone 1150E non-ACD call features 83 To store or change a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controller Key. The screen displays Enter Code, then number . 2. Dial a one, two, or three digit code. Use the Delete Key if you make a mistake. Use the Cancel Key to leave t...

IP Phone 1150E non-ACD call features 84 Using System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your phone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed di...

IP Phone 1150E non-ACD call features 85 Using Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a...

IP Phone 1150E non-ACD call features 86 To answer an Intercom call while on a line other than your Intercom group line: Answering a call When you receive an incoming call on an Individual Line (DN), your phone rings and the LCD indicator flashes. To answer a call: 3. Dial the one or two digit code f...

IP Phone 1150E non-ACD call features 87 While on an active call This section describes features that you can use while on an active call on an Individual Line (DN). To place a call on Hold: Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Lin...

IP Phone 1150E non-ACD call features 88 Transferring a call Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: To go back to the original call if the transfer is incomplete: 1. Press the Transfer Key. The other party is on hold and you receive a dial tone. The...

IP Phone 1150E non-ACD call features 89 Using Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: If the transferred call is not answered, your phone rings: 1. Press the Transfer Key. The call is put on hold...

IP Phone 1150E non-ACD call features 90 Using Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the attendant while on a call: Using Call Park The Call Park feature allows a call to be held temporarily a...

IP Phone 1150E non-ACD call features 91 To park a call on a DN other than the System Park DN: To retrieve a parked call: 1. Press the Park Key. The screen displays Press OK to park call on 2190 (Where 2190 represents the default System Park DN). 2. Dial the DN where you want to park the call. When y...

IP Phone 1150E non-ACD call features 92 Calling Party Number/Charge Account The Calling Party Number/Charge Account feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call. To record the calling party number or charge account numbe...

IP Phone 1150E non-ACD call features 93 To view the name of a second caller while on a call in progress: Tracing a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls. The feature is available for both internal and external calls. When the key is pressed, your Director...

IP Phone 1150E non-ACD call features 94 To use Call Trace if you do not have a Call Trace Key: or 1. Press the Transfer Key or the Conference Key. 2. Dial the Malicious Call Trace FFC. 3. Press the Individual Line (DN) Key beside the flashing LCD indicator to return to the call. Trans Conf 2493

Additional Call Features 95 Additional Call Features Using the buzz signal Buzz allows one person, whose phone is linked to another phone, to signal the other phone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request. To buzz the phone li...

Additional Call Features 96 To disconnect from the paging system: Charging a call or charging a forced call Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a phone restricted to local calls. To charge or force charge ...

Additional Call Features 97 To charge a call in progress: To charge a call to an account when you transfer a call: 5. Dial the number. 1. Press the Charge Key. The screen displays Select Charge type . 2. Press the Account Key. The screen displays Enter account number . 3. Dial the charge account num...

Additional Call Features 99 Using Enhanced Override Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party). To use Enhanced ...

Additional Call Features 101 To answer a camped-on call: Override Feature You can Override a busy signal and interrupt another call. To override a busy/engaged signal: To end the connection: 1. Press the Individual Line (DN) Key beside the flashing LCD indicator. You are connected to the camped-on c...

Additional Call Features 102 Using Privacy Release Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release while on an established call: Using Radio Page Some phone systems can have an on-site Radio Paging system. This system feature allows you to page a...

Additional Call Features 103 To use Automatic Post selection: Note: Use this feature when the called party is either busy on the phone or away from the desk. To page the called party there is no need to redial the number of the called party. 3. Dial the number of the party you want to page. You rece...

Additional Call Features 104 To use the Special Radio Paging features: If you carry a Radio Pager, you will receive a paging indication when another Meridian 1 phone user access the Radio Paging system and dials your DN. If the Radio Paging system is set up to function in “Meet - me” mode, you can u...

Additional Call Features 105 To respond to a voice call: Using the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the context-sensitive soft keys instead of the dial pad. To use Voice Messaging contr...

Additional Call Features 107 Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback: To deactivate A...

Additional Call Features 108 To answer an incoming call in another Call Pickup Group: To answer a call at a specific extension in any Pickup Group: Use Call Waiting Call Waiting puts your current non-ACD call on hold, while you answer an incoming call. Example: The attendant routes an outside call t...

Additional Call Features 109 To answer an incoming call while on another call: To return to your first phone call: If you do not have a Call Waiting Key: 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the display. 2. Press the Call Wait Key to answer the call. ...

Additional Call Features 110 Forward calls The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your phone is ringing. To forward your calls: To view the number that your calls are being forwarded to: 1. Press the Forward Key. The prev...

Additional Call Features 111 To cancel Call Forward: Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your phone. You cannot forward calls while your phone is rin...

Additional Call Features 112 To reinstate Internal Call Forward to the same number: Use Remote Call Forward The Remote Call Forward feature allows you (from any phone other than your own) to forward calls directed to your Individual Line (DN) to another phone. To activate Remote Call Forward: 1. Pre...

Additional Call Features 113 To cancel Remote Call Forward: 6. Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone. # 7. Press the # Key. 8. To forward calls to a previous call forward phone number, skip step six above 1. Lift...

Additional Call Features 114 Secure your phone You can lock your phone with a password so that no one can make calls on your Individual Line (DN). To lock your phone: To unlock your phone: 1. Press an Individual Line (DN) Key. 2. Dial the Electronic Lock Activate FFC and your Station Control Passwor...

Additional Call Features 115 To change your password (must be done from your phone): Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference ca...

Additional Call Features 116 If the person you attempt to add to the conference is unavailable: Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your phone must be configured with eit...

Additional Call Features 117 Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: To disconnect a conferee: 3. Press the Connect...

Additional Call Features 118 Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your network administrator for details on how to create a conference call group. To call group members: 2. Press the Individual Line (DN) Key on ...

Additional Call Features 119 To answer a Group Call: 1. Press the Group Call Key or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. Their phone numbers appear on the display as they answer. When the last person answers, the Grou...

Additional Call Features 120 To end a Group Call: 1. Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.

Additional phone features 121 Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 121 • “Using the Callers List” on page 124 • “Using the Redial List” on page 126 • “Using Virtual Office” on page 128 • “Using Media Gateway 1000B” o...

Additional phone features 123 To delete an entry: To search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to ret...

Additional phone features 124 Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List ...

Additional phone features 126 To delete the entire Callers List: Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to red...

Additional phone features 127 To dial an entry: To delete an entry: To delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press t...

Additional phone features 128 Using Virtual Office The Virtual Office (VO) feature provides a service you can use while you are away from your desk to transfer calls, and all your office phone features, to a remote phone. Virtual Office makes this possible by allowing you to use another IP Phone 115...

Additional phone features 129 the IP Phones on which you can use Virtual Office to connect to your IP Phone 1150E. Note: A Virtual Office login from an IP Phone 1150E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations. Consult your system administrator. Logging in to Virtual ...

Additional phone features 130 A successful login transfers all the features, time, date, and tones to your Remote phone from your Office phone. Using Virtual Office on your Remote phone Because the display characteristics, including size, vary from one IP Phone model to the next, your Office IP Phon...

Additional phone features 131 Figure 8: Logged in to an IP Phone 1150E Figure 9 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1150E Office phone. Fewer display lines are available on the 1120E, so the display provides less information. Figure 9: Logged in to an IP Phone 1150E us...

Additional phone features 132 Figure 10 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1150E Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time. Figure 10: Logged in to an IP Phone 1150E using ...

Additional phone features 133 Figure 11: Office phone displays the message Logged Out When activated for Virtual Office by a Remote phone, your Office phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain con...

Additional phone features 134 To regain operation of a phone being used for Virtual Office: Logging out of Virtual Office While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote phone: Choose one of the following: or — To completely disc...

Additional phone features 135 Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 6 lists error messages and describes actions to correct the causes. Table 6: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, tr...

Additional phone features 137 Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Phones, P...

Additional phone features 138 Local Mode. When in Local Mode, the phone displays the message LOCAL MODE . Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive phone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B...

Additional phone features 139 Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 7 lists error messages and describes actions to correct the causes. 3. Press the Send/Enter key (the phone registers back to the main office). Table 7: Troubleshooting MG 1000B Di...

Regulatory and safety information 142 • This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures. • Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this ...

Regulatory and safety information 144 DenAn regulatory notice for Japan Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of D...

Terms you should know 145 Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Categor y 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up ...

Terms you should know 146 Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, ...

Terms you should know 147 Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a lin...

Index 149 Index A About the IP Phone 2004 145ACD calls 63Activity code 63agent ID 59agent keys 71Agent Return 68Agent Walkaway 68announcement 95, 104Answer Agent 72answer calls 86Answer Emergency 72Answer Supervisor 67Attendant Recall 90Auto Dial 80 display number 80 Automatic Answerback 94 B Busy O...

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