Nortel 1005r - Manual

Nortel 1005r

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Table of Contents:

  • Page 2 – Copyright © 2007 Nortel Networks.; COM is a trademark of 3Com Corporation.
  • Page 4 – WINZIP is a trademark of Nico Mark Computing, Inc.; Information for Japan; Japan Denan statement; The following applies to server models 703t and 1002rp:; Japan VCCI statement; Warning
  • Page 7 – Publication history
  • Page 9 – Task List
  • Page 11 – Contents
  • Page 12 – Using CallPilot system utilities
  • Page 13 – Maintaining the BIOS and system board firmware
  • Page 15 – C h a p t e r 1; How to get Help; Getting Help from the Nortel Web site; download software, documentation, and product bulletins; Getting Help over the phone from a Nortel Solutions Center
  • Page 16 – Getting Help through a Nortel distributor or reseller
  • Page 17 – C h a p t e r 2; In this chapter
  • Page 18 – Front control panel and features
  • Page 19 – Figure 1: Front panel controls
  • Page 20 – Back panel controls and features; Figure 2: Back panel controls and features
  • Page 21 – Video connector
  • Page 22 – performing hardware maintenance
  • Page 23 – Replacement parts; 005r Server Hardware Installation
  • Page 24 – Reference documents
  • Page 25 – C h a p t e r 3
  • Page 26 – Startup diagnostics overview; Types of startup diagnostics
  • Page 27 – Basic hardware check; To run the startup test
  • Page 28 – Table 1: Alarm fault LEDs; CRT
  • Page 30 – To run the POST; Interpreting POST diagnostics
  • Page 31 – POST beep codes; A beep code is a series of separate tones, each equal in length.; Table 2: POST beep codes
  • Page 32 – Interpreting BIOS error messages; BIOS error messages
  • Page 35 – Parity Error
  • Page 36 – To determine why the server fails to boot to; If CallPilot fails to boot to Windows, follow these steps:; To determine why CallPilot fails to come into; If CallPilot fails to come into service, follow these steps:
  • Page 38 – Interpreting hard drive LEDs; Normal
  • Page 39 – Performing a hardware shutdown; If you cannot shut the server down using Windows, press
  • Page 41 – C h a p t e r 4
  • Page 42 – Windows Event Viewer; Do not run any utilities that are not documented in this guide.
  • Page 43 – Viewing event logs; Hardware system event log
  • Page 44 – Types of Windows event logs; System
  • Page 45 – To use the operating system Event Viewer; Figure 4: Event Viewer
  • Page 46 – Figure 5: Application log
  • Page 47 – Figure 6: System log
  • Page 48 – Using TCP/IP diagnostic tools; The ipconfig command; ipconfig default
  • Page 49 – ipconfig command syntax; Table 4: ipconfig command extensions; To run the ipconfig command from Windows
  • Page 50 – The ping command; Ping command syntax; Table 5: ping command extensions
  • Page 51 – To run the ping command from Windows; The tracert command; This utility determines the route taken to a destination.; How tracert works; The tracert utility follows several steps to complete its task:
  • Page 52 – Tracert syntax; Table 6: Tracert parameters; To run the tracert command from Windows
  • Page 53 – The arp command; ARP command syntax; The ARP command uses the following syntax:; ARP command parameters; Table 7: ARP command parameters; Specifies an Internet address.
  • Page 54 – To run the arp command from Windows; The nbtstat command; Nbtstat command syntax; The nbtstat command uses the following syntax:
  • Page 55 – nbstat command parameters; Table 8: nbstat command parameters; -a remotename Lists the remote computer name table using its name.
  • Page 56 – To run the nbtstat command from Windows
  • Page 57 – The netstat command; Netstat command syntax; Table 9: netstat command parameters
  • Page 58 – Using the chkdsk utility; Chkdsk utility syntax; Chksdsk utility parameters; Table 10: Chksdsk utility parameters
  • Page 59 – To run the chkdsk utility from Windows
  • Page 61 – C h a p t e r 5; Monitoring server hardware
  • Page 62 – Monitor the hardware sensors on the managed server.
  • Page 63 – C h a p t e r 6; Monitoring multimedia hardware
  • Page 64 – Understanding fault management; Event processing
  • Page 65 – Detecting hardware problems
  • Page 66 – Alarm Monitor; Use the Alarm Monitor to investigate one or more raised alarms.; About alarms; To investigate using the Alarm Monitor
  • Page 67 – Figure 7: Alarm monitor screen
  • Page 68 – Event Browser; About events; To investigate using the Event Browser
  • Page 69 – Figure 8: Event Browser screen; For information about how to use the Event Browser, see the
  • Page 70 – Channel and Multimedia Monitors; Disabling call channels
  • Page 71 – The Maintenance screen; Obtain general information about components.; What the Maintenance screen provides; The components that are listed on the Maintenance screen are
  • Page 72 – Figure 9: Partially expanded tree for 1005r
  • Page 73 – Table 11: Component sections
  • Page 74 – Maintenance activities for each component
  • Page 75 – Viewing component states; Component states
  • Page 76 – Alert icons
  • Page 77 – To view the state of a hardware component
  • Page 78 – Starting and stopping components; To courtesy stop CallPilot, use the following:
  • Page 79 – Stop versus courtesy stop; Courtesy stop; Components that you can start and stop; Only the following components can start and stop.; Media Bus
  • Page 80 – To start or stop a component; MPB board
  • Page 81 – Start; Stop
  • Page 82 – Running integrated diagnostics; Before you begin
  • Page 83 – Diagnostic tests available for each component; To run a diagnostic test; Yes
  • Page 85 – Viewing the last diagnostics result; To view the last diagnostics result
  • Page 87 – Working with the Multimedia Monitor; To view or work with multimedia channel states; Figure 10: Multimedia Monitor screen
  • Page 89 – Working with the Channel Monitor; To view or work with call channel states; Figure 11: Channel Monitor screen
  • Page 91 – C h a p t e r 7
  • Page 92 – Accessing the system utilities
  • Page 93 – Diagnostics Tool; Perform system maintenance.; To access the Diagnostics Tool; On the Windows desktop, click; To enable startup diagnostics; To disable startup diagnostics
  • Page 95 – PEP Maintenance utility; Installation and Configuration Task List; To access the PEP Maintenance utility; To view a list of all installed PEPs
  • Page 96 – Session Trace; voice messaging; To access the session trace tool
  • Page 97 – To find a session
  • Page 98 – Figure 12: Call Answering session
  • Page 99 – CallPilot System Monitor; Table 13: System Monitor tabs; To access the CallPilot System Monitor; Channel Monitor tab; System Info
  • Page 100 – Figure 13: Channel Monitor with M1; CallPilot services; While you can investigate any stopped services, some services are
  • Page 101 – DSPs
  • Page 102 – System Info tab; Figure 14 on page 103 shows an example of the System Info tab.
  • Page 103 – Figure 14: System Info tab
  • Page 105 – C h a p t e r 8
  • Page 106 – Removing and replacing the front bezel; To remove the front bezel; Figure 16: Front bezel
  • Page 107 – To replace the front bezel
  • Page 108 – Removing and replacing the server cover; To remove the server cover
  • Page 109 – Figure 17: Server cover; To replace the server cover
  • Page 110 – Requirements; To remove the processor air duct
  • Page 111 – Figure 18: Processor air duct; To replace the processor air duct
  • Page 112 – Replacing the power supply; When to hot-swap the power supply; A power supply will not be used by the system if it is not installed; To hot-swap a power supply; in CallPilot Manager. Shut down the server; High current inside the chassis can cause severe injury.
  • Page 113 – Figure 19: Power supplies
  • Page 114 – Replacing a hard drive; To replace a SCSI hard drive
  • Page 115 – Figure 20: Front panel
  • Page 116 – Figure 21: SCSI hard drive carrier
  • Page 117 – Figure 22: Hard disk drive location in carrier
  • Page 118 – Replacing the four-fan assembly; When to replace the cooling fan assembly; To replace the four-fan assembly
  • Page 119 – Figure 23: Cooling fan assembly
  • Page 120 – Replacing the dual NIC card
  • Page 121 – replacement dual NIC card; To replace a dual NIC card
  • Page 122 – Figure 24: DS30X cables for high capacity
  • Page 123 – Figure 25: SCSI cable attached to RAID card
  • Page 124 – Figure 26: PCI riser card assembly
  • Page 126 – Figure 28: PCI riser assembly power cord
  • Page 127 – Figure 29: PCI riser assembly rear grooves
  • Page 129 – Replacing the DVD combo drive; To replace the DVD combo drive
  • Page 130 – Figure 30: DVD combo drive assembly
  • Page 132 – Replacing memory DIMMs; To replace the DIMM cards
  • Page 133 – Figure 31: Memory DIMM locations
  • Page 135 – Replacing the software feature key; To replace the software feature key; Figure 32: Dongle with open slot
  • Page 136 – Figure 33: Inserting the feature key
  • Page 137 – C h a p t e r 9; RAID operations
  • Page 138 – Outlining RAID functions; RAID configuring and splitting
  • Page 139 – Verifying the RAID firmware; You require the following minimum RAID firmware version:; To verify the RAID firmware version; Launch MegaRAID Power Console Plus
  • Page 140 – To upgrade or downgrade the RAID firmware
  • Page 142 – To configure an LSI320-1 RAID system
  • Page 145 – Verifying consistency on the drives; The consistency check can take up to 2 hours to complete and has; To perform a consistency check
  • Page 147 – RAID splitting; Upgrade and; To split the RAID
  • Page 148 – Figure 34: MegaRAID Power Console Plus drive status; RAID synchronization after installing a PEP
  • Page 151 – Replacing the RAID card
  • Page 152 – RAID card replacement kit; To replace the RAID card
  • Page 153 – Figure 35: DS30X cables for high capacity
  • Page 154 – Figure 36: SCSI cable to RAID card
  • Page 155 – Figure 37: PCI riser card assembly
  • Page 157 – Figure 39: PCI riser assembly power cord
  • Page 158 – Figure 40: PCI riser assembly rear grooves
  • Page 161 – C h a p t e r 1 0
  • Page 162 – Determine which configuration applies to your system.; Taking safety precautions; Power down the system.
  • Page 164 – DSP numbering and location; DSP numbering MPB96 boards
  • Page 165 – Replacing an MPB96 board; This section describes how to replace an MPB96 board.
  • Page 166 – MPB96 replacement board; To replace an MPB96 board
  • Page 167 – Figure 43: DS30X cables for high capacity
  • Page 168 – Figure 44: SCSI cable attached to RAID card
  • Page 169 – Figure 45: PCI riser card assembly
  • Page 170 – Figure 46: CT bus cable attached to MPB96 boards.
  • Page 172 – Figure 48: Full-size PCI riser card red power cable
  • Page 173 – Figure 50: PCI riser assembly rear studs and slots
  • Page 175 – Upgrading to high capacity; To add two MPB96 boards
  • Page 176 – Figure 51: SCSI cable attached to RAID card
  • Page 177 – Figure 52: PCI riser card assembly
  • Page 179 – Figure 54: CT bus cable attached to MPB96 boards
  • Page 180 – Figure 56: PCI riser assembly power cable
  • Page 181 – Figure 57: PCI riser assembly alignment studs and slots
  • Page 182 – Figure 58: DS30X cables for high capacity
  • Page 185 – C h a p t e r 1 1
  • Page 186 – Figure 59: BIOS and firmware versions; System board BIOS
  • Page 187 – When to upgrade the BIOS; CallPilot Image DVD; To display the Nortel CallPilot Image Menu
  • Page 188 – To upgrade the BIOS and system board firmware
  • Page 190 – BIOS settings; bold text; are settings that are modified by Nortel.; Table 15: BIOS settings
  • Page 193 – Using system event logs; To view system event logs
  • Page 194 – To save system event logs to a USB media drive
  • Page 196 – Network card failure; Indicators for video card failure; Brightness and contrast are set at normal level.
  • Page 197 – Index
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CallPilot

Release 4.0

Document Number:

555-7101-512

Document Version

: Standard 1.10

June 2007

1005r Server Maintenance and Diagnostics

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Summary

Page 2 - Copyright © 2007 Nortel Networks.; COM is a trademark of 3Com Corporation.

Standard 1.10 2 CallPilot Copyright © 2007 Nortel Networks. All Rights Reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented with...

Page 4 - WINZIP is a trademark of Nico Mark Computing, Inc.; Information for Japan; Japan Denan statement; The following applies to server models 703t and 1002rp:; Japan VCCI statement; Warning

Standard 1.10 4 CallPilot WINZIP is a trademark of Nico Mark Computing, Inc. XEON is a trademark of Intel, Inc. All other trademarks and registered trademarks are the property of their respective owners. Information for Japan Japan Denan statement The following applies to server models 703t and 1002...

Page 7 - Publication history

1005r Server Maintenance and Diagnostics 7 Publication history June 2007 CallPilot 4.0, Standard 1.10 of the 1005r Server Maintenance and Diagnostics guide is issued for general release. April 2007 CallPilot 4.0, Standard 1.09 of the 1005r Server Maintenance and Diagnostics guide is issued for gener...

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