Nortel 1005r - Manuals - manualsarea.com

Standard 1.10 2 CallPilot Copyright © 2007 Nortel Networks. All Rights Reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented with...

Page 4 - WINZIP is a trademark of Nico Mark Computing, Inc.; Information for Japan; Japan Denan statement; The following applies to server models 703t and 1002rp:; Japan VCCI statement; Warning

Standard 1.10 4 CallPilot WINZIP is a trademark of Nico Mark Computing, Inc. XEON is a trademark of Intel, Inc. All other trademarks and registered trademarks are the property of their respective owners. Information for Japan Japan Denan statement The following applies to server models 703t and 1002...

Page 7 - Publication history

1005r Server Maintenance and Diagnostics 7 Publication history June 2007 CallPilot 4.0, Standard 1.10 of the 1005r Server Maintenance and Diagnostics guide is issued for general release. April 2007 CallPilot 4.0, Standard 1.09 of the 1005r Server Maintenance and Diagnostics guide is issued for gener...

Page 9 - Task List

1005r Server Maintenance and Diagnostics 9 Task List To run the startup test ..................................................................... 27To run the POST ............................................................................. 29To determine why the server fails to boot to Windows .....

Page 11 - Contents

1005r Server Maintenance and Diagnostics 11 Contents 1 How to get Help 15 2 Outlining maintenance and diagnostics activities 17 1005r server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Maintenance and diagnostics overview . . . . . . . . . . . . . ....

Page 12 - Using CallPilot system utilities

Contents Standard 1.10 12 CallPilot Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Running integrated diagnostics . . . . . . . . . . . . . . . . . ....

Page 13 - Maintaining the BIOS and system board firmware

June 2007 Contents 1005r Server Maintenance and Diagnostics 13 Locating the voice processing boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164Replacing an MPB96 board . . . . . . . . . ...

Page 15 - C h a p t e r 1; How to get Help; Getting Help from the Nortel Web site; download software, documentation, and product bulletins; Getting Help over the phone from a Nortel Solutions Center

1005r Server Maintenance and Diagnostics 15 C h a p t e r 1 How to get Help This chapter explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.norte...

Page 16 - Getting Help through a Nortel distributor or reseller

How to get Help Standard 1.10 16 CallPilot www.nortel.com/callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. ...

Page 17 - C h a p t e r 2; In this chapter

1005r Server Maintenance and Diagnostics 17 C h a p t e r 2 Outlining maintenance and diagnostics activities In this chapter 1005r server features 18 Maintenance and diagnostics overview 22

Page 18 - Front control panel and features

Outlining maintenance and diagnostics activities Standard 1.10 18 CallPilot 1005r server features Note: To comply with the EU (European Union) RoHS directive, some of the part numbers now contain an E5 or E6 suffix. For example, part number NTRH2014 is now NTRH2014E6. The part numbers in this guide ...

Page 19 - Figure 1: Front panel controls

June 2007 Outlining maintenance and diagnostics activities 1005r Server Maintenance and Diagnostics 19 Figure 1: Front panel controls Label Control or feature Label Control or feature A Power switch L HDD1 activity B Reset switch M HDD0 activity C Critical alarm LED N DVD/CD/CDRW LED and eject butto...

Page 20 - Back panel controls and features; Figure 2: Back panel controls and features

Outlining maintenance and diagnostics activities Standard 1.10 20 CallPilot Back panel controls and features The following diagram shows the back panel controls. The features on the right are the AC power supply banks. The PCI card brackets are in the middle of the back panel while the connectors an...

Page 21 - Video connector

June 2007 Outlining maintenance and diagnostics activities 1005r Server Maintenance and Diagnostics 21 B PCI low-profile card brackets. Numbered (1, 2, 3) from top to bottom. I RJ45 NIC 2 connector C PCI full-size card brackets. Numbered (1, 2, 3) from top to bottom. J Video connector D Power supply...

Page 22 - performing hardware maintenance

Outlining maintenance and diagnostics activities Standard 1.10 22 CallPilot Maintenance and diagnostics overview The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities: troubleshooting and diagnostics (identifying the cause of system problems an...

Page 23 - Replacement parts; 005r Server Hardware Installation

June 2007 Outlining maintenance and diagnostics activities 1005r Server Maintenance and Diagnostics 23 Replacement parts Before replacing any parts on your server, refer to the Nortel product catalog for the part codes. Preparing for maintenance activities Before you proceed with hardware maintenanc...

Page 24 - Reference documents

Outlining maintenance and diagnostics activities Standard 1.10 24 CallPilot Reference documents Fundamentals CallPilot Fundamentals Guide (555-7101-010) Planning and Engineering Data Networking for Voice over IP Guide (553-3001-160) Network Planning Guide (555-7101-102) Installation and Configuratio...

Page 25 - C h a p t e r 3

1005r Server Maintenance and Diagnostics 25 C h a p t e r 3 Troubleshooting your CallPilot system In this chapter Startup diagnostics overview 26 Basic hardware check 27 Power-On Self-Test diagnostics 30 Interpreting BIOS error messages 32 What to do when the server fails to boot into service 36 Int...

Page 26 - Startup diagnostics overview; Types of startup diagnostics

Troubleshooting your CallPilot system Standard 1.10 26 CallPilot Startup diagnostics overview This section contains procedures for interpreting the startup diagnostics on the 1005r server. Types of startup diagnostics The following types of startup diagnostics are available on the server: basic ha...

Page 27 - Basic hardware check; To run the startup test

June 2007 Troubleshooting your CallPilot system 1005r Server Maintenance and Diagnostics 27 Basic hardware check This section describes some basic checks that you can do when you start up the server. To run the startup test 1 Ensure system is powered down and AC cords are disconnected. Wait five sec...

Page 28 - Table 1: Alarm fault LEDs; CRT

Troubleshooting your CallPilot system Standard 1.10 28 CallPilot a couple of seconds. When the AC power is removed from one power supply, it’s LED turns amber. If there is a hardware problem with the power supply or it is not functioning properly, the power supply LED is red. Note: Refer to “Front c...

Page 30 - To run the POST; Interpreting POST diagnostics

Troubleshooting your CallPilot system Standard 1.10 30 CallPilot Power-On Self-Test diagnostics The Power-On Self-Test (POST) is a system diagnostic program (stored in the BIOS (Basic Input/Output)) that runs each time the 1005r server starts. The function of the POST is to test system components an...

Page 31 - POST beep codes; A beep code is a series of separate tones, each equal in length.; Table 2: POST beep codes

June 2007 Troubleshooting your CallPilot system 1005r Server Maintenance and Diagnostics 31 POST beep codes If an error occurs before video initialization, the POST emits beep codes that indicate errors in hardware, software, or firmware. A beep code is a series of separate tones, each equal in leng...

Page 32 - Interpreting BIOS error messages; BIOS error messages

Troubleshooting your CallPilot system Standard 1.10 32 CallPilot Interpreting BIOS error messages When a recoverable error occurs during the POST, an error message appears describing the problem. BIOS error messages BIOS error messages appear on the video monitor. Refer to the following table for a ...

Page 35 - Parity Error

June 2007 Troubleshooting your CallPilot system 1005r Server Maintenance and Diagnostics 35 Parity Error A parity error occurred in onboard memory at an unknown address. NVRAM / CMOS / PASSWORD cleared by Jumper NVRAM, CMOS, and passwords have been cleared. Power the system down and remove the jumpe...

Page 36 - To determine why the server fails to boot to; If CallPilot fails to boot to Windows, follow these steps:; To determine why CallPilot fails to come into; If CallPilot fails to come into service, follow these steps:

Troubleshooting your CallPilot system Standard 1.10 36 CallPilot What to do when the server fails to boot into service This section suggests tasks you can perform to determine why the server fails the bootup cycle. To determine why the server fails to boot to Windows If CallPilot fails to boot to Wi...

Page 38 - Interpreting hard drive LEDs; Normal

Troubleshooting your CallPilot system Standard 1.10 38 CallPilot Interpreting hard drive LEDs Refer to L and M in Figure 3 on page 27 for the location of the hard drive LEDs for drive 0 and drive 1. LED color Hard drive status Green/blinking green Normal Amber Critical but recoverable condition. Oft...

Page 39 - Performing a hardware shutdown; If you cannot shut the server down using Windows, press

June 2007 Troubleshooting your CallPilot system 1005r Server Maintenance and Diagnostics 39 Performing a hardware shutdown If you cannot shut the server down using Windows, press the power switch on the front panel and hold it in for more than 1 second. The server saves all system data and then powe...

Page 41 - C h a p t e r 4

1005r Server Maintenance and Diagnostics 41 C h a p t e r 4 Using Windows online diagnostic tools In this chapter Overview 42 Viewing event logs 43 Using TCP/IP diagnostic tools 48 Using the chkdsk utility 58

Page 42 - Windows Event Viewer; Do not run any utilities that are not documented in this guide.

Using Windows online diagnostic tools Standard 1.10 42 CallPilot Overview This section describes how to access the run-time online diagnostic tools provided by the Windows server software. Use the following tools when a serious problem prevents the use of the CallPilot diagnostic tools that are avai...

Page 43 - Viewing event logs; Hardware system event log

June 2007 Using Windows online diagnostic tools 1005r Server Maintenance and Diagnostics 43 Viewing event logs If one or more messages appear on the monitor during the server startup cycle, use the following diagnostic tools to determine what event or fault occurred. Hardware system event log Wi...

Page 44 - Types of Windows event logs; System

Using Windows online diagnostic tools Standard 1.10 44 CallPilot Types of Windows event logs Three types of event logs are available from the Windows Event Viewer, as follows: Log type Description System Logs events by Windows components, including RRAS or other Windows services. Security Logs secur...

Page 45 - To use the operating system Event Viewer; Figure 4: Event Viewer

June 2007 Using Windows online diagnostic tools 1005r Server Maintenance and Diagnostics 45 To use the operating system Event Viewer 1 Click Start > Programs > Administrative Tools > Event Viewer . Result: The Event Viewer window appears. Figure 4: Event Viewer

Page 46 - Figure 5: Application log

Using Windows online diagnostic tools Standard 1.10 46 CallPilot 2 To view a log, click the name of the log in the left pane of the window. The following illustration shows an example of the Application log. Figure 5: Application log The following illustration shows an example of the System log.

Page 47 - Figure 6: System log

June 2007 Using Windows online diagnostic tools 1005r Server Maintenance and Diagnostics 47 Figure 6: System log Note: The Security log, which is available to administrators, is not shown. 3 Look for error codes flagged with or that have occurred since the last startup. Note: Each error is date- and...

Page 48 - Using TCP/IP diagnostic tools; The ipconfig command; ipconfig default

Using Windows online diagnostic tools Standard 1.10 48 CallPilot Using TCP/IP diagnostic tools This section describes the following TCP/IP diagnostic tools that are available for the network adapter: ipconfig ping tracert arp nbtstat netstat These utilities help you to verify network con...

Page 49 - ipconfig command syntax; Table 4: ipconfig command extensions; To run the ipconfig command from Windows

June 2007 Using Windows online diagnostic tools 1005r Server Maintenance and Diagnostics 49 ipconfig command syntax The ipconfig command uses the following syntax: ipconfig /[ ] The following flags are available for the ipconfig command. Table 4: ipconfig command extensions To run the ipconfig comma...

Page 50 - The ping command; Ping command syntax; Table 5: ping command extensions

Using Windows online diagnostic tools Standard 1.10 50 CallPilot The ping command The ping command sends an echo request to a specified host. Use this command to verify network connectivity to the remote device. Ping command syntax The ping command uses the following syntax: ping [-t] [-a] [-n count...

Page 51 - To run the ping command from Windows; The tracert command; This utility determines the route taken to a destination.; How tracert works; The tracert utility follows several steps to complete its task:

June 2007 Using Windows online diagnostic tools 1005r Server Maintenance and Diagnostics 51 To run the ping command from Windows 1 Click Start > Programs > Accessories > Command Prompt . Result: The Command Prompt dialog box appears. 2 Type ping <destination IP address> (for example, ...

Page 52 - Tracert syntax; Table 6: Tracert parameters; To run the tracert command from Windows

Using Windows online diagnostic tools Standard 1.10 52 CallPilot Tracert syntax The tracert command uses the following syntax: tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] [target_name] Tracert parameters The following table shows the tracert parameters. Table 6: Tracert parameters To ...

Page 53 - The arp command; ARP command syntax; The ARP command uses the following syntax:; ARP command parameters; Table 7: ARP command parameters; Specifies an Internet address.

June 2007 Using Windows online diagnostic tools 1005r Server Maintenance and Diagnostics 53 Result: The system runs the tracert utility. 4 Type Exit to exit the Command Prompt dialog box and return to Windows. The arp command The arp command displays and modifies the IP-to-physical address translati...

Page 54 - To run the arp command from Windows; The nbtstat command; Nbtstat command syntax; The nbtstat command uses the following syntax:

Using Windows online diagnostic tools Standard 1.10 54 CallPilot To run the arp command from Windows 1 Click Start > Programs > Accessories > Command Prompt . Result: The Command Prompt dialog box appears. 2 Type arp with the required parameters (for example, arp -g 200.286.0.32). 3 Press E...

Page 55 - nbstat command parameters; Table 8: nbstat command parameters; -a remotename Lists the remote computer name table using its name.

June 2007 Using Windows online diagnostic tools 1005r Server Maintenance and Diagnostics 55 nbstat command parameters Table 8: nbstat command parameters Parameter Description -a remotename Lists the remote computer name table using its name. -A IP address Lists the remote computer name table using i...

Page 56 - To run the nbtstat command from Windows

Using Windows online diagnostic tools Standard 1.10 56 CallPilot To run the nbtstat command from Windows 1 Click Start > Programs > Accessories > Command Prompt . Result: The Command Prompt dialog box appears. 2 Type nbtstat with the required parameters. 3 Press Enter. Result: The system ru...

Page 57 - The netstat command; Netstat command syntax; Table 9: netstat command parameters

June 2007 Using Windows online diagnostic tools 1005r Server Maintenance and Diagnostics 57 The netstat command The netstat command displays current TCP/IP network connections and protocol statistics. Netstat command syntax The netstat command uses the following syntax: netstat [-a] [-e] [-n] [-s] [...

Page 58 - Using the chkdsk utility; Chkdsk utility syntax; Chksdsk utility parameters; Table 10: Chksdsk utility parameters

Using Windows online diagnostic tools Standard 1.10 58 CallPilot Using the chkdsk utility The chkdsk utility checks a specified disk on the server and displays a status report. You can run the utility on drives C, D, E, or F. It is an online utility, but it reduces system performance while it runs. ...

Page 59 - To run the chkdsk utility from Windows

June 2007 Using Windows online diagnostic tools 1005r Server Maintenance and Diagnostics 59 To run the chkdsk utility from Windows 1 Click Start > Programs > Accessories > Command Prompt . Result: The Command Prompt dialog box appears. 2 Type chkdsk <drive letter:> (for example, chkds...

Page 61 - C h a p t e r 5; Monitoring server hardware

1005r Server Maintenance and Diagnostics 61 C h a p t e r 5 Monitoring server hardware In this chapter ISM overview 62

Page 62 - Monitor the hardware sensors on the managed server.

Monitoring server hardware Standard 1.10 62 CallPilot ISM overview Intel Server Manager (ISM) is a server management tool installed on your 1005r server. Use ISM to monitor hardware health and server performance. Set up the following types of tasks using ISM: Monitor the hardware sensors on the ma...

Page 63 - C h a p t e r 6; Monitoring multimedia hardware

1005r Server Maintenance and Diagnostics 63 C h a p t e r 6 Monitoring multimedia hardware In this chapter Understanding fault management 64 Alarm Monitor 66 Event Browser 68 Channel and Multimedia Monitors 70 The Maintenance screen 71 Viewing component states 75 Starting and stopping components 78 ...

Page 64 - Understanding fault management; Event processing

Monitoring multimedia hardware Standard 1.10 64 CallPilot Understanding fault management Fault management is a subsystem within CallPilot that detects and notifies you of potential or real hardware problems with the multimedia hardware. CallPilot monitors events in the multimedia hardware and raises...

Page 65 - Detecting hardware problems

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 65 Note: The components in your system are based on your CallPilot server type and switch type. Disregard dependencies for components not in your system. Detecting hardware problems Typically, you first become aware of...

Page 66 - Alarm Monitor; Use the Alarm Monitor to investigate one or more raised alarms.; About alarms; To investigate using the Alarm Monitor

Monitoring multimedia hardware Standard 1.10 66 CallPilot Alarm Monitor Use the Alarm Monitor to investigate one or more raised alarms. About alarms Alarms are warnings generated by events. Alarms communicate the same information as events. However, alarms are reported in the Alarm Monitor instead o...

Page 67 - Figure 7: Alarm monitor screen

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 67 Result: The Alarm Monitor screen appears. Figure 7: Alarm monitor screen 3 Click the Event Code for the first Critical or Major alarm. Result: A description of the event appears in a new Web browser window. 4 Review...

Page 68 - Event Browser; About events; To investigate using the Event Browser

Monitoring multimedia hardware Standard 1.10 68 CallPilot Event Browser Use the Event Browser to investigate a series of events that occurred around the time an alarm was raised. The event listing can help you determine the root cause of a problem. About events The Event Browser displays events that...

Page 69 - Figure 8: Event Browser screen; For information about how to use the Event Browser, see the

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 69 Result: The Event Browser screen appears. Figure 8: Event Browser screen 3 Click an event that appears to be related to the problem, or click an event that occurred near the time the alarm was raised. Result: A desc...

Page 70 - Channel and Multimedia Monitors; Disabling call channels

Monitoring multimedia hardware Standard 1.10 70 CallPilot Channel and Multimedia Monitors The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. The Multimedia Monitor shows the status o...

Page 71 - The Maintenance screen; Obtain general information about components.; What the Maintenance screen provides; The components that are listed on the Maintenance screen are

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 71 The Maintenance screen Use the Maintenance screen in CallPilot Manager to do the following: Obtain general information about components. View component states. Start and stop components. Run integrated diagn...

Page 72 - Figure 9: Partially expanded tree for 1005r

Monitoring multimedia hardware Standard 1.10 72 CallPilot Figure 9: Partially expanded tree for 1005r When you click a component, the screen refreshes to show the details about that component. Details are divided into the sections described in the following table.

Page 73 - Table 11: Component sections

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 73 Table 11: Component sections Section Description General This section shows general technical information about the selected component. This typically includes the following details: the name, class, type, series,...

Page 74 - Maintenance activities for each component

Monitoring multimedia hardware Standard 1.10 74 CallPilot Maintenance activities for each component The following table identifies the maintenance activities you can perform for each component that is listed in the component tree. Table 12: Maintenance activities Note: The MGate card and DS30X cable...

Page 75 - Viewing component states; Component states

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 75 Viewing component states View a component state to determine the general condition of the component, including whether the component is disabled or off duty. The component state is shown in the Maintenance section o...

Page 76 - Alert icons

Monitoring multimedia hardware Standard 1.10 76 CallPilot Alert icons If one of the following icons appears next to a component in the tree, then the component or one of its subcomponents is experiencing a problem: Not Configured The device is not configured in CallPilot. For example, a DSP is not b...

Page 77 - To view the state of a hardware component

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 77 To view the state of a hardware component 1 Run CallPilot Manager and log on. 2 In CallPilot Manager, click Maintenance > Maintenance Admin . Result: The Maintenance screen appears. 3 Click the plus signs (+) bes...

Page 78 - Starting and stopping components; To courtesy stop CallPilot, use the following:

Monitoring multimedia hardware Standard 1.10 78 CallPilot Starting and stopping components When you stop a component, you take it out of service and prevent it from operating. You must stop a component before you can replace it (if the component is replaceable) or run a diagnostic test on it. To bri...

Page 79 - Stop versus courtesy stop; Courtesy stop; Components that you can start and stop; Only the following components can start and stop.; Media Bus

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 79 Stop versus courtesy stop The following two methods of taking a component out of service allow you to choose how active calls are affected. Courtesy stop A courtesy stop takes the component out of service after the ...

Page 80 - To start or stop a component; MPB board

Monitoring multimedia hardware Standard 1.10 80 CallPilot To start or stop a component 1 Run CallPilot Manager and log on. 2 In CallPilot Manager, click Maintenance > Maintenance Admin . Result: The Maintenance screen appears. 3 Click the plus sign (+) beside the CallPilot server to expand the co...

Page 81 - Start; Stop

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 81 Result: The Maintenance screen refreshes to show details about the component. 6 Scroll down to the Maintenance section. 7 Click Courtesy Stop or Start as required. Button Description Start If the selected component ...

Page 82 - Running integrated diagnostics; Before you begin

Monitoring multimedia hardware Standard 1.10 82 CallPilot Running integrated diagnostics Run diagnostic tests from the Diagnostics section on the Maintenance screen in the following circumstances: You want to ensure that a component is operating properly after installing or reinstalling it. The ...

Page 83 - Diagnostic tests available for each component; To run a diagnostic test; Yes

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 83 Diagnostic tests available for each component The diagnostic tests that are available for each component are listed in the Diagnostic section of the Maintenance screen. To view the list of diagnostic tests for a par...

Page 85 - Viewing the last diagnostics result; To view the last diagnostics result

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 85 Viewing the last diagnostics result You can review the results of diagnostics by clicking the Get Last Results button for a component. To view the last diagnostics result 1 Run CallPilot Manager and log on. 2 In Cal...

Page 87 - Working with the Multimedia Monitor; To view or work with multimedia channel states; Figure 10: Multimedia Monitor screen

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 87 Working with the Multimedia Monitor The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition c...

Page 89 - Working with the Channel Monitor; To view or work with call channel states; Figure 11: Channel Monitor screen

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 89 Working with the Channel Monitor The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. To view or wo...

Page 91 - C h a p t e r 7

1005r Server Maintenance and Diagnostics 91 C h a p t e r 7 Using CallPilot system utilities In this chapter Overview 92 Diagnostics Tool 93 PEP Maintenance utility 95 Session Trace 96 CallPilot System Monitor 99

Page 92 - Accessing the system utilities

Using CallPilot system utilities Standard 1.10 92 CallPilot Overview The following table lists the CallPilot system utilities. Accessing the system utilities You can access all CallPilot utilities from the CallPilot server in the Start > Programs > CallPilot > System Utilities menu. Utility...

Page 93 - Diagnostics Tool; Perform system maintenance.; To access the Diagnostics Tool; On the Windows desktop, click; To enable startup diagnostics; To disable startup diagnostics

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 93 Diagnostics Tool Use the Diagnostics Tool to enable or disable CallPilot startup diagnostics. CallPilot startup diagnostics automatically identify hardware problems that can exist when the system and its services ...

Page 95 - PEP Maintenance utility; Installation and Configuration Task List; To access the PEP Maintenance utility; To view a list of all installed PEPs

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 95 PEP Maintenance utility The PEP Maintenance utility displays a list of all installed PEPs on the server and lets you uninstall PEPs. For information about installing or uninstalling PEPs, see the Installation and ...

Page 96 - Session Trace; voice messaging; To access the session trace tool

Using CallPilot system utilities Standard 1.10 96 CallPilot Session Trace The Session Trace tool displays detailed information about the activity in a user’s mailbox and the state of the message waiting indicator (MWI). The session information includes: voice messaging call answering express m...

Page 97 - To find a session

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 97 To find a session 1 From the Session Type list, choose the type of session. To display a list of all session types, select All Session Types. 2 Enter as much information in the search criteria boxes to identify th...

Page 98 - Figure 12: Call Answering session

Using CallPilot system utilities Standard 1.10 98 CallPilot Result: The session type information appears at the bottom of the window. The following example shows Call Answering session type information. Figure 12: Call Answering session

Page 99 - CallPilot System Monitor; Table 13: System Monitor tabs; To access the CallPilot System Monitor; Channel Monitor tab; System Info

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 99 CallPilot System Monitor The System Monitor consists of three tabs, as described in the following table. Table 13: System Monitor tabs System Monitor is a nondestructive tool that does not alter the behavior of an...

Page 100 - Figure 13: Channel Monitor with M1; CallPilot services; While you can investigate any stopped services, some services are

Using CallPilot system utilities Standard 1.10 100 CallPilot Figure 13: Channel Monitor with M1 CallPilot services The Service Name pane shows the status of services from a CallPilot perspective. The Windows Services Control Panel can show that a service is running, but it may not be fully running o...

Page 101 - DSPs

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 101 The critical services that are required for basic CallPilot call answering are listed in the following table. For your reference, the equivalent names as they appear in the Windows Control Panel are also listed. ...

Page 102 - System Info tab; Figure 14 on page 103 shows an example of the System Info tab.

Using CallPilot system utilities Standard 1.10 102 CallPilot Your 1005r server has either one or three MPB96 boards. Each MPB96 board has 12 DSP sections embedded on the board. DS30X links In the DS30X link pane, each DS30 row represents a separate DS30X link (also referred to as a DS30 link). Each ...

Page 103 - Figure 14: System Info tab

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 103 Figure 14: System Info tab The numbered items provide information about the features purchased. Information about the underlying operating system appears in the top right corner, including the server IP addresses...

Page 105 - C h a p t e r 8

1005r Server Maintenance and Diagnostics 105 C h a p t e r 8 Replacing basic chassis components In this chapter Removing and replacing the front bezel 106 Removing and replacing the server cover 108 Removing and replacing the processor air duct 110 Replacing the power supply 112 Replacing a hard dri...

Page 106 - Removing and replacing the front bezel; To remove the front bezel; Figure 16: Front bezel

Replacing basic chassis components Standard 1.10 106 CallPilot Removing and replacing the front bezel Remove the front bezel to service the hard drives and DVD combo drive. To remove the front bezel Figure 16: Front bezel

Page 107 - To replace the front bezel

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 107 1 Loosen the captive screws (A) on both sides of the front bezel. The screws cannot be removed from the front bezel. Refer to Figure 16 on page 106. 2 Hold the front bezel by the captive screws and lift it towa...

Page 108 - Removing and replacing the server cover; To remove the server cover

Replacing basic chassis components Standard 1.10 108 CallPilot Removing and replacing the server cover Remove the server cover if you must service the interior of the server. Note: If a component has a: To remove the server cover 1 Power down the server, unplug all peripheral devices and Ethernet ca...

Page 109 - Figure 17: Server cover; To replace the server cover

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 109 Figure 17: Server cover 5 Lift the cover straight up to remove it from the platform. To replace the server cover 1 Place the cover over the chassis so that the side edges of the cover sit just inside the chassi...

Page 110 - Requirements; To remove the processor air duct

Replacing basic chassis components Standard 1.10 110 CallPilot Removing and replacing the processor air duct You must remove the air duct to access the processor assembly, four-fan assembly, and the memory modules. Because the processor air duct channels the airflow within the chassis, be sure to re...

Page 111 - Figure 18: Processor air duct; To replace the processor air duct

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 111 Figure 18: Processor air duct 5 Lift the air duct from the server platform and store it in a safe location. To replace the processor air duct 1 Place the processor air duct over the processor socket and four-fa...

Page 112 - Replacing the power supply; When to hot-swap the power supply; A power supply will not be used by the system if it is not installed; To hot-swap a power supply; in CallPilot Manager. Shut down the server; High current inside the chassis can cause severe injury.

Replacing basic chassis components Standard 1.10 112 CallPilot Replacing the power supply The power supplies are hot-swappable and you can replace each power supply without powering down the server. When to hot-swap the power supply A green LED on the power supply indicates that the power supply is ...

Page 113 - Figure 19: Power supplies

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 113 1 Depress and hold the green lever (A) to disengage the power supply. Figure 19: Power supplies 2 Grasp the black handle (B) and pull the power supply from the chassis. 3 Insert the replacement power supply. Wh...

Page 114 - Replacing a hard drive; To replace a SCSI hard drive

Replacing basic chassis components Standard 1.10 114 CallPilot Replacing a hard drive Two hot-swappable SCSI drives are installed in your chassis. You do not need to remove the chassis cover to add or replace a hot-swap hard drive, but you must remove the front bezel to access the hard drives. To re...

Page 115 - Figure 20: Front panel

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 115 Figure 20: Front panel Hard drive 0 is on the right (T). The status LED of hard drive 0 is marked with the hard drive symbol and the number 0 (M). Hard drive 1 is on the left (R). The status LED of hard dri...

Page 116 - Figure 21: SCSI hard drive carrier

Replacing basic chassis components Standard 1.10 116 CallPilot Figure 21: SCSI hard drive carrier 5 Pivot the latch (A) into the upright position. 6 Pull out on the black lever to slide the carrier from the chassis (B). 7 Remove the new hard drive from its wrapper and place it on an antistatic surfa...

Page 117 - Figure 22: Hard disk drive location in carrier

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 117 Figure 22: Hard disk drive location in carrier 10 With the black lever in the fully open position, slide the drive assembly into the chassis. 11 Insert the replacement drive in the bay. The green latch at the f...

Page 118 - Replacing the four-fan assembly; When to replace the cooling fan assembly; To replace the four-fan assembly

Replacing basic chassis components Standard 1.10 118 CallPilot Replacing the four-fan assembly The four-fan cooling assembly is not hot-swappable. You must power down the server and disconnect it from the power supply. When to replace the cooling fan assembly When one or more of the four cooling fan...

Page 119 - Figure 23: Cooling fan assembly

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 119 Figure 23: Cooling fan assembly 6 Loosen the captive screw (B) that attaches the four-fan assembly to the chassis. 7 Lift the fan module straight up and remove it from the chassis. 8 Lower the new fan module in...

Page 120 - Replacing the dual NIC card

Replacing basic chassis components Standard 1.10 120 CallPilot Replacing the dual NIC card Your server has three low-profile PCI add-in cards. The RAID card is in slot 1 and the two dual NIC cards are in slots 2 and 3 (counting from top to bottom). The two dual NIC cards are reserved for future use....

Page 121 - replacement dual NIC card; To replace a dual NIC card

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 121 Requirements Phillips (cross head) screwdriver, #1 and #2 bit replacement dual NIC card electrostatic discharge (ESD) grounding strap To replace a dual NIC card 1 Power down the server, unplug all periphe...

Page 122 - Figure 24: DS30X cables for high capacity

Replacing basic chassis components Standard 1.10 122 CallPilot Figure 24: DS30X cables for high capacity Note: If you have the high capacity configuration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting them. Incorrectly connected MPB96 cards do not answer ca...

Page 123 - Figure 25: SCSI cable attached to RAID card

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 123 Figure 25: SCSI cable attached to RAID card 7 Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis.

Page 124 - Figure 26: PCI riser card assembly

Replacing basic chassis components Standard 1.10 124 CallPilot Figure 26: PCI riser card assembly 8 Turn the riser card upside down and place it on a table.

Page 126 - Figure 28: PCI riser assembly power cord

Replacing basic chassis components Standard 1.10 126 CallPilot Figure 28: PCI riser assembly power cord 14 Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board. Refer to Figure 26 on page 124. 15 Line up the two grooves on the back lip of the PCI riser ...

Page 127 - Figure 29: PCI riser assembly rear grooves

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 127 Figure 29: PCI riser assembly rear grooves 16 Reconnect the PCI riser assembly power cord. 17 Reconnect the SCSI cable to the RAID card. 18 Reconnect all cables. 19 Replace the chassis cover. 20 Take the ESD st...

Page 129 - Replacing the DVD combo drive; To replace the DVD combo drive

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 129 Replacing the DVD combo drive The DVD combo drive is not hot-swappable. You must power down the system to replace the DVD combo drive. Requirements You need a Phillips (cross head) screwdriver, #1 and #2 bit. T...

Page 130 - Figure 30: DVD combo drive assembly

Replacing basic chassis components Standard 1.10 130 CallPilot Figure 30: DVD combo drive assembly 6 Slide the DVD combo drive assembly from the chassis. Note: There are no cables to disconnect. 7 Remove the screw on the left side of the drive assembly and save it for installing the new DVD combo. 8...

Page 132 - Replacing memory DIMMs; To replace the DIMM cards

Replacing basic chassis components Standard 1.10 132 CallPilot Replacing memory DIMMs Four Dual Inline Memory Modules (DIMMs) are installed on your server. You must replace all four memory DIMMs with those in the Nortel replacement pack. Nortel does not support more than four DIMM modules in the 100...

Page 133 - Figure 31: Memory DIMM locations

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 133 Figure 31: Memory DIMM locations 6 Push the clips at each end of the DIMM sockets outward to the open position. 7 Remove all the DIMMs. 8 Holding each DIMM by the edges, remove it from the antistatic envelope. ...

Page 135 - Replacing the software feature key; To replace the software feature key; Figure 32: Dongle with open slot

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagnostics 135 Replacing the software feature key If you upgrade your system or convert it to high capacity, you must replace the software feature key with a new key. To replace the software feature key 1 Remove the new softw...

Page 136 - Figure 33: Inserting the feature key

Replacing basic chassis components Standard 1.10 136 CallPilot Figure 33: Inserting the feature key

Page 137 - C h a p t e r 9; RAID operations

1005r Server Maintenance and Diagnostics 137 C h a p t e r 9 RAID operations In this chapter Outlining RAID functions 138 Verifying the RAID firmware 139 Configuring RAID using LSI320-1 controller and Ctrl+M 142 Verifying consistency on the drives 145 RAID splitting 147 Replacing the RAID card 151

Page 138 - Outlining RAID functions; RAID configuring and splitting

RAID operations Standard 1.10 138 CallPilot Outlining RAID functions Redundant Array of Independent Disks (RAID) is a technology that can combine two or more drives for fault tolerance and continuous service. The CallPilot RAID controller is a PCI RAID SCSI card that provides high-performance disk m...

Page 139 - Verifying the RAID firmware; You require the following minimum RAID firmware version:; To verify the RAID firmware version; Launch MegaRAID Power Console Plus

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 139 Verifying the RAID firmware You require the following minimum RAID firmware version: 1L37 To verify the RAID firmware version To determine what the current RAID firmware version is on the RAID LSI320-1 controller, use either of...

Page 140 - To upgrade or downgrade the RAID firmware

RAID operations Standard 1.10 140 CallPilot If the firmware is not correct, perform a firmware update. For instructions, see “To upgrade or downgrade the RAID firmware” on page 140. To upgrade or downgrade the RAID firmware The firmware of the RAID card is upgraded through a flash process. The flash...

Page 142 - To configure an LSI320-1 RAID system

RAID operations Standard 1.10 142 CallPilot Configuring RAID using LSI320-1 controller and Ctrl+M The configuration of the RAID card is stored on both the card and the hard drive. Typically you are not required to reconfigure RAID unless you are making a change to the RAID system (for example, if yo...

Page 145 - Verifying consistency on the drives; The consistency check can take up to 2 hours to complete and has; To perform a consistency check

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 145 Verifying consistency on the drives This optional consistency check on the logical drive of the RAID system ensures that the data on the drives is identical. If any errors are found, they are corrected automatically. Nortel stron...

Page 147 - RAID splitting; Upgrade and; To split the RAID

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 147 RAID splitting Ensure that your system is in full working order and the RAID hardware configuration is set up properly as described on page 142. Split the RAID before you install software upgrades (PEPs). If you are performing a ...

Page 148 - Figure 34: MegaRAID Power Console Plus drive status; RAID synchronization after installing a PEP

RAID operations Standard 1.10 148 CallPilot At this point, the RAID is split, and the drive marked FAILED is the backup drive and is no longer written to. You can install a PEP on the system and use the backup drive to back out of the installation. Figure 34: MegaRAID Power Console Plus drive status...

Page 151 - Replacing the RAID card

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 151 Replacing the RAID card The RAID card is in low-profile slot 1 (counting from the top down) of the PCI riser assembly. PCI add-in cards are not hot-swappable. You must power down the system and remove the power cords before repla...

Page 152 - RAID card replacement kit; To replace the RAID card

RAID operations Standard 1.10 152 CallPilot Requirements Phillips (cross head) screwdriver, #1 and #2 bit RAID card replacement kit electrostatic discharge (ESD) grounding strap To replace the RAID card 1 Power down the server, unplug all peripheral devices and ethernet cables, and disconnect ...

Page 153 - Figure 35: DS30X cables for high capacity

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 153 Figure 35: DS30X cables for high capacity Note: If you have the high capacity configuration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting them. Incorrectly connected MPB96 cards do not a...

Page 154 - Figure 36: SCSI cable to RAID card

RAID operations Standard 1.10 154 CallPilot Figure 36: SCSI cable to RAID card 7 Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis.

Page 155 - Figure 37: PCI riser card assembly

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 155 Figure 37: PCI riser card assembly 8 Turn the riser card upside down and place it on a table.

Page 157 - Figure 39: PCI riser assembly power cord

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 157 Figure 39: PCI riser assembly power cord 14 Reconnect the DS30X cable or cables to the MPB96 card or cards. You must reconnect each cable to the same MPB96 card it was previously connected to. Use the labels you applied. 15 Hold ...

Page 158 - Figure 40: PCI riser assembly rear grooves

RAID operations Standard 1.10 158 CallPilot Figure 40: PCI riser assembly rear grooves 17 Reconnect the PCI riser assembly power cord. 18 Reconnect the SCSI cable to the RAID card. 19 Replace the chassis cover. 20 Take the ESD strap off. 21 Power up the server and log on to Windows. Result: The Wind...

Page 161 - C h a p t e r 1 0

1005r Server Maintenance and Diagnostics 161 C h a p t e r 1 0 Replacing or adding voice processing boards In this chapter M1/CS1000 switch connectivity 162 Locating the voice processing boards 163 DSP numbering and location 164 Replacing an MPB96 board 165 Upgrading to high capacity 175

Page 162 - Determine which configuration applies to your system.; Taking safety precautions; Power down the system.

Replacing or adding voice processing boards Standard 1.10 162 CallPilot M1/CS1000 switch connectivity There are two valid configurations for MPB96 boards with M1/CS1000 switch connectivity. The following table shows valid configurations. Table 14: MPB96 with M1/CS1000 switch Determine which configur...

Page 164 - DSP numbering and location; DSP numbering MPB96 boards

Replacing or adding voice processing boards Standard 1.10 164 CallPilot DSP numbering and location DSPs are the built-in voice processing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance screen in CallPilot Manager. Each DSP s...

Page 165 - Replacing an MPB96 board; This section describes how to replace an MPB96 board.

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 165 Replacing an MPB96 board This section describes how to replace an MPB96 board. You must replace an MPB96 board: if the board becomes faulty when the PCI firmware needs to be updated, and the board ...

Page 166 - MPB96 replacement board; To replace an MPB96 board

Replacing or adding voice processing boards Standard 1.10 166 CallPilot MPB96 boards are not hot-swappable and you must power down the system before replacing the cards. Requirements Phillips (cross head) screwdriver, #1 and #2 bit MPB96 replacement board electrostatic discharge (ESD) groundin...

Page 167 - Figure 43: DS30X cables for high capacity

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 167 6 Disconnect the DS30X cable from the MPB96 card in the full-size side of the PCI riser. Figure 43: DS30X cables for high capacity Note: If you have the high capacity configuration with three MPB96 car...

Page 168 - Figure 44: SCSI cable attached to RAID card

Replacing or adding voice processing boards Standard 1.10 168 CallPilot Figure 44: SCSI cable attached to RAID card 8 Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis.

Page 169 - Figure 45: PCI riser card assembly

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 169 Figure 45: PCI riser card assembly 9 Turn the riser card upside down and place it on a table. 10 Disconnect the CT bus cable from the MPB96 cards (high capacity configuration only).

Page 170 - Figure 46: CT bus cable attached to MPB96 boards.

Replacing or adding voice processing boards Standard 1.10 170 CallPilot Figure 46: CT bus cable attached to MPB96 boards. 11 Release the retention clip by loosening the blue captive screw (A) as shown in the following diagram.

Page 172 - Figure 48: Full-size PCI riser card red power cable

Replacing or adding voice processing boards Standard 1.10 172 CallPilot Figure 48: Full-size PCI riser card red power cable 17 Arrange the PCI riser assembly power cable as shown in the following illustration. Figure 49: PCI riser assembly power cable

Page 173 - Figure 50: PCI riser assembly rear studs and slots

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 173 18 Line up the two grooves on the back lip of the PCI riser assembly with the pins on the rear panel as shown in the following illustration. 19 Hold the PCI riser assembly by the two blue handles (A) a...

Page 175 - Upgrading to high capacity; To add two MPB96 boards

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 175 Upgrading to high capacity This section describes how to upgrade your server hardware to the high capacity configuration. You need three MPB96 boards to support the high capacity feature. MPB96 boards ...

Page 176 - Figure 51: SCSI cable attached to RAID card

Replacing or adding voice processing boards Standard 1.10 176 CallPilot 3 Attach the ESD strap to your wrist and attach the other end to a known grounded connection. 4 Remove the chassis cover. Refer to “Removing and replacing the server cover” on page 108 for instructions. 5 Disconnect the red powe...

Page 177 - Figure 52: PCI riser card assembly

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 177 Figure 52: PCI riser card assembly 9 Turn the riser card upside down and place it on a table. 10 Release the retention clip by loosening the blue captive screw (A). 11 Remove the rear retention screw (...

Page 179 - Figure 54: CT bus cable attached to MPB96 boards

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 179 Figure 54: CT bus cable attached to MPB96 boards 14 Turn the PCI riser card right-side up. 15 Arrange the PCI riser assembly red power cable inside the riser assembly as shown in the following illustra...

Page 180 - Figure 56: PCI riser assembly power cable

Replacing or adding voice processing boards Standard 1.10 180 CallPilot Figure 56: PCI riser assembly power cable 17 Line up the two grooves on the back lip of the PCI riser assembly with the pins on the rear panel as shown in the following illustration. 18 Hold the PCI riser assembly by the two blu...

Page 181 - Figure 57: PCI riser assembly alignment studs and slots

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 181 Figure 57: PCI riser assembly alignment studs and slots 19 Reconnect the PCI riser assembly power cord. 20 Reconnect the CT bus cable. 21 Connect the DS30X cables to the MPB96 cards as shown in the fol...

Page 182 - Figure 58: DS30X cables for high capacity

Replacing or adding voice processing boards Standard 1.10 182 CallPilot Figure 58: DS30X cables for high capacity 22 Replace the chassis cover. 23 Take the ESD strap off. 24 Power up the server and log on to Windows. Result: The Windows New Hardware Found Wizard screen appears. 25 Click Next. 26 Sel...

Page 185 - C h a p t e r 1 1

1005r Server Maintenance and Diagnostics 185 C h a p t e r 1 1 Maintaining the BIOS and system board firmware In this chapter Configuring the 1005r BIOS and firmware 186 BIOS settings 190 Using system event logs 193 Maintaining the onboard video and network cards 196

Page 186 - Figure 59: BIOS and firmware versions; System board BIOS

Maintaining the BIOS and system board firmware Standard 1.10 186 CallPilot Configuring the 1005r BIOS and firmware The Basic Input/Output System (BIOS) of your 1005r server is flash ROM-based code. Upgrade or reconfigure the BIOS using the utilities on the CallPilot Image DVD. The utility programs w...

Page 187 - When to upgrade the BIOS; CallPilot Image DVD; To display the Nortel CallPilot Image Menu

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagnostics 187 When to upgrade the BIOS The CallPilot server is shipped to you with the required minimum BIOS and system board firmware versions. Upgrade the BIOS and system board firmware only if your Nortel repr...

Page 188 - To upgrade the BIOS and system board firmware

Maintaining the BIOS and system board firmware Standard 1.10 188 CallPilot Result: The server boots from the DVD and the Startup Menu appears. 1.Install CallPilot server image for 1005r then boot (recommended) 2.Install CallPilot server image for 1005r and exit to DOS 3.Utilities (BIOS, Firmware, et...

Page 190 - BIOS settings; bold text; are settings that are modified by Nortel.; Table 15: BIOS settings

Maintaining the BIOS and system board firmware Standard 1.10 190 CallPilot BIOS settings Table 15 on page 190 displays the 1005r server BIOS settings. As the system boots, press F2 to enter the 1005r BIOS. BIOS Settings that are in bold text are settings that are modified by Nortel. Table 15: BIOS s...

Page 193 - Using system event logs; To view system event logs

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagnostics 193 Using system event logs The system event logs record all the hardware events that take place while the system boots up and functions. You can view these logs even when the system is not operational ...

Page 194 - To save system event logs to a USB media drive

Maintaining the BIOS and system board firmware Standard 1.10 194 CallPilot 6 Choose Run SEL Viewer Utility and click Continue. Result: The SEL Viewer screen appears. 7 Use the arrow keys to scroll through the system events. The details of the currently selected event appear on the bottom of the scre...

Page 196 - Network card failure; Indicators for video card failure; Brightness and contrast are set at normal level.

Maintaining the BIOS and system board firmware Standard 1.10 196 CallPilot Maintaining the onboard video and network cards Network card failure The network cards are integrated into the server board. If the network cards fail, you must replace the server. Video card failure The video card is integra...

Page 197 - Index

1005r Server Maintenance and Diagnostics 197 Index A alarm board replacement of 132 Alarm Monitor 66 alarms about 64 , 66 investigating 66 alert icons, component states 76 application event log definition 44 arp command 53 parameters and descriptions 53 running from Windows 54 syntax 53 B bezel, fro...