Miele PWM 916 [EH DV DD] - Manual

Caring for the environment 6 Disposal of the packaging material The packaging is designed to protect the washing machine againsttransport damage. The packaging materials used are selected frommaterials which are environmentally friendly for disposal and cantherefore be recycled. Recycling the packag...

IMPORTANT SAFETY INSTRUCTIONS 7 This washing machine complies with all current local and nationalsafety requirements. Inappropriate use can, however, lead to per-sonal injury and material damage. Read the operating instructions carefully before using the washingmachine. They contain important inform...

IMPORTANT SAFETY INSTRUCTIONS 8 Appropriate use  The washing machine is only suitable for washing fabrics with a care label stating that they are suitable for machine washing. Anyother applications may be dangerous. The manufacturer cannot beheld liable for damage resulting from incorrect or improp...

IMPORTANT SAFETY INSTRUCTIONS 9 Preventing misuse  Never use solvent-based cleaning agents, e.g., those containing benzine, in this washing machine. This may result in damage to com-ponent parts and create toxic fumes. Risk of fire and explosion!  When washing with high temperatures, remember that...

IMPORTANT SAFETY INSTRUCTIONS 10 Technical safety  Before installing the washing machine, check it for visible signs of damage. Do not install or use a damaged washing machine.  The electrical safety of this washing machine can only be guaran- teed when correctly grounded. It is essential that thi...

IMPORTANT SAFETY INSTRUCTIONS 12 Correct use  The maximum dry-laundry weight for the PW 912 is 27 lb (12 kg), for the PWM 916 it is 36 lb (16 kg), and for the PWM 920 it is 45 lb(20 kg). See the “Program chart” for the maximum recommendedloads for individual programs.  Before using the washing mac...

IMPORTANT SAFETY INSTRUCTIONS 13  Do not store chemicals (liquid detergents, additives) on the ma- chine lid. They may cause discoloration or lacquer damage. Acciden-tally spilled chemicals should be removed from the surface immedi-ately with a wet cloth.  A fan outlet is located on the rear of th...

IMPORTANT SAFETY INSTRUCTIONS 14 Chlorine and component damage  Frequent use of chlorine products increases the risk of damage to components.  The use of substances containing chlorine, such as sodium hypochlorite and chlorine bleach in powder form, can result in dam-age to the protective layer of...

IMPORTANT SAFETY INSTRUCTIONS 15 Accessories  Only use genuine Miele spare parts and accessories with this ma- chine. Using parts or accessories from other manufacturers will invali-date the warranty, and Miele cannot accept liability. Disposing of yourold machine  Ensure that the door locks are u...

Description of the machine (with detergent compartment) 16 Models with detergent dispenser drawer (WEK) ⑪ ⑥ ⑦ ⑧ ⑨ ⑩ ⑫ ① ② ③ ④ ⑤ ⑧ ⑬ ⑮ ⑭ ⑯ ⑰ ⑱ a Display see “Control panel” b Emergency shut-off switch see “Control panel” c Door handle d Drum door e Four adjustable feet f Detergent dispenser drawer g ...

Description of the machine (with detergent compartment) 17 Models without detergent dispenser drawer (WEK) ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩⑪ ⑦ ⑫ ⑭ ⑬ ⑮ ⑯ ⑰ a Display see “Control panel” b Emergency shut-off switch see “Control panel” c Door handle d Drum door e Four adjustable feet f Electrical connection g Cold-...

Operation 18 Control panel a Language sensor but-ton    For selecting the current userlanguage.The supervisor language is dis-played again at the end of theprogram. b Back sensor button    Takes you back one level in amenu. c Touch display d Start/Stop sensor button For starting the wash programse...

Operation 19 Sensor controls and touch display The sensor controls   ,  , and Start/Stop and the elements in the display respond to finger tip contact. Every tap of a sensor control isconfirmed with an audible keypad tone. You can adjust the volume ofthe keypad tone or switch it off (see “Supervis...

Operation 21 OK 12:00 3 4 2 1  5 6 7  8 0 9 Time Once a valid number has been entered, the OK  symbol will be high- lighted green. Pull-down menu The following example describes the display for an ongoing washprogram. The “Program start – program end” section describes howto get to this level.  1...

Operation 22 Operating a laundromat machine The entry menu will vary depending on the programming status (see“Supervisor level – Controls”). Shortcuts are the easiest way to operate the machine. Operating staffare unable to change pre-set programs. Laundromat, basic  11:02   Whites Woolens Whites...

Preparing for use 23 Emptying pockets  Empty all pockets.  Damage due to foreign objects. Nails, coins, paper clips, and so on can cause damage to garmentsand components in the machine.Check the laundry before washing and remove any such foreignobjects. Max. load (dry laundry) PWM 912 PWM 916 PWM ...

Preparing for use 24 Loading the washing machine  Switch on the washing machine with the   button.  Pull the door handle to open the drum door.  Unfold the laundry and load loosely in the drum. Mixing both largeand small items gives better wash results and also helps distributethe load evenly du...

Selecting a program 25 Switching on the washing machine  Press the   button. Selecting a program  11:02    Programs Favorites Supervisor Help There are different ways to select a program. You can select a program from the Programs  menu.  Touch the Programs  sensor button.  11:02 Whites Mini...

Selecting program settings 26 Selecting a load To enable load-specific dispensing, you can specify the load forsome programs.  Touch the Weight  sensor button.  Enter a valid value for the load quantity. The display will change to the Overview  menu. Selecting a temperature You can alter the pre-s...

Washing with detergent drawer 27 Adding detergent using the detergent dispenser drawer  For standard wash programs, add powder detergent for the mainwash to the   compartment and if desired, add detergent for a pre-wash to the   compartment. Add fabric softener to the front of the   compartment....

Washing with detergent drawer 28 Bleaching agent Only use bleach on fabrics with the Δ  symbol on the care label. Liquid bleaching agents must only be dispensed through the desig-nated dispenser drawer compartment. Only then it is ensured that theagent is added in to the second rinse cycle automatic...

Washing with detergent drawer 29 Detergent dispensing Detergent dis-pensing Avoid dispensing more than the required amount as this can causeexcessive foaming. - Only use low-foaming detergents. - Follow the detergent manufacturer’s recommendations. The amount to dispense will depend on: - the amount...

Program start – program end 30 Starting a program The program can be started as soon as the Start/Stop  sensor control is flashing on and off.  Touch the Start/Stop  sensor control. The door will lock (   symbol) and the wash program will start.  11:02 2:27  Whites Washing and heating Time left ...

Program start – program end 31 Items left in the drum could discolor other items in the next wash orbecome discolored themselves.Remove all items from the drum.  Check the folds in the door seal for any foreign objects. Tip: Leave the door slightly open to allow the drum to dry.  Switch the washin...

Timer 32 The timer can be used to select a program start date, program starttime, or program end time. This mode is also referred to as delaystart. Setting the timer  Touch the  Timer  sensor button.  Select the  Finish at , Start in , or  Start at  option.  Set the hours and the minutes and con...

Frequently asked questions 33 Power failure during the wash cycle  Switch off the machine.  Switch the machine off with the on-site power switch.  Close the on-site shut-off valves for water or steam. To remove the laundry, first open the drain valve manually and thenmanually unlock the door.  G...

Frequently asked questions 34  Turn the release element with a T 40 Torx wrench two whole revolu-tions counter-clockwise (left) . Tip: Pushing on the door at the same time makes it easier to turn the emergency-release element. The release element is opposite the door hinge at the same heightas the ...

Frequently asked questions 35 Customer Service In the event of a malfunction, contact Customer Service. When contacting Customer Service, please quote the model, serialnumber (SN), and material number (mat. no.) of your machine. This in-formation can be found on the data plate. The data plate is vis...

Frequently asked questions 36 Frequently asked questions The majority of faults and problems that arise during day-to-day use can be remediedwithout external assistance. You can save time and money in many cases, as you do notneed to contact Miele Customer Service. The following tables are designed ...

Frequently asked questions 37 Insufficient wash results Problem Possible cause and solution Liquid detergent is notachieving the required re-sults. Liquid detergents usually contain no bleaching agents.They do not remove fruit, coffee, or tea stains.  Use powder detergent containing a bleaching age...

Frequently asked questions 38 General problems with the washing machine Problem Possible cause and solution The washing machineshakes during the spin cy-cle. The machine feet are not level and not secured.  Adjust the machine and secure the feet. Large amounts of deter-gent residue remain in thedet...

Frequently asked questions 39 Possible reasons for increased levels of foaming Problem Possible cause and solution Excessive foaming duringthe wash cycle. You are using an unsuitable detergent.  Only use detergent suitable for use in commercial wash-ing machines. Domestic laundry detergent is not s...

Cleaning and care 40  Carry out cleaning and maintenance of the washing machine afteruse if possible. Do not use a pressure washer or water jet to clean the washingmachine.  Clean the machine casing, control panel, and plastic parts with a mild, non-abrasive cleaning agent or with a soft, damp clo...

Cleaning and care 41 Cleaning the detergent drawer, detergent compart-ments, and siphons  Clean the detergent drawer and the detergent compartments thor-oughly with hot water as required to remove detergent residues andincrustations.  If the machine is not going to be used for a long time, leave t...

Installation 43 Installing the washing machine The washing machine must be installed by Miele Customer Serviceor by an authorized dealer. Please observe the instructions in theinstallation plan. This washing machine is only intended for items of laundry thathave not been proofed with dangerous or in...

Installation 44 Facilitating maintenance To facilitate future maintenance and servicing by Customer Service,the minimum clearances and distance to the wall must be provided toenable access.  Observe the recommended distances from the wall for easier ser-vice access. Minimum safety distance to the w...

Installation 45 Shipping struts Removing the shipping struts The 2 shipping struts in the front are secured with 3 hexagonalscrews each. The shipping strut in the back is secured with 4 hexago-nal screws. The shipping struts must only be removed at the installa-tion site before the washing machine i...

Installation 46  Unscrew the screws at the bottom of the back panel and removethe panel.  Loosen the hexagonal screws to remove the shipping struts. Keep the shipping struts. They must be re-assembled before trans-porting the machine. Water connection Water pressure (flow pressure) of a minimum 14...

Installation 48 Steam connection For steam-heated machine variants, the steam connection must onlybe carried out by an authorized installation technician. The steamvalve and the condensate separator are available from Miele Cus-tomer Service. Drainage Drain valve  DV on machine side DN 70, on-site s...

Extra options 49 You can add extra options to the wash programs. Not all extra options can be selected with every program. If an extraoption is not listed, it is not permitted for use with the wash programin question. Selecting Extras  Touch the Extras  sensor control.  Select one or more of the a...

Special features in the program sequence 50 Spinning Final spin speed When a program is selected, the maximum spin speed for this washprogram is shown in the display. You can reduce the final spin speed. However, you cannot select a final spin speed higher than that shownin the chart. Rinse-spin The...

Changing the program sequence 51 Changing a program Altering the washprogram You will need to cancel the current program before you can select anew one. Canceling a program You can cancel a wash program at any time after it has started.  Touch the Start/Stop  sensor control. The following will appe...

Changing the program sequence 52 Adding or removing laundry You can add or remove items during the first few minutes after theprogram has started.  11:02  0:49  Add laundry h Time left Cottons Plus Status Intensive wash  Touch the Add laundry  sensor button. If the message  Add laundry is not vi...

Supervisor level 53 Code-based access The supervisor level is accessed using a code. The code is 000  (factory default). After entering the code, you will be in the supervisor level. The indi-vidual setting options are described in the following sections. Opening the Supervisor level  Switch on the...

Supervisor level 54 Operation/display Language The display can be set to appear in one of several different lan-guages. To select the permanent supervisor language you want, goto the Languages submenu. When a program is running, you can change the user language usingthe   sensor button. Language me...

Supervisor level 55 Clock display After selecting the clock format, you can set the time of day. Clock format - 24 h clock - 12 h clock - No clock Set - The time can be set. Date The date can be set after selecting the date format. Date format - DD.MM.YYYY - YYYY.MM.DD - MM.DD.YYYY Date - The date c...

Supervisor level 56 Delay start The delay start (timer) display can be switched on or off. Factory default: On Memory The washing machine will save the settings (temperature, spinspeed, and some of the options) which have been selected for awash program after the program has started. When the wash p...

Supervisor level 57 Program selection Controls You can select whether the washing machine is operated as a laun-dromat machine. Shortcuts are the easiest way to operate the ma-chine. Operating staff are unable to change pre-set programs. Tip: Start by configuring all necessary settings and changes t...

Supervisor level 58 Program pack-ages The selection of programs can be expanded by activating singleprograms from the target group program packages. The programs selected from the program packages (marked in or-ange) are displayed under program selection. Sort programs Programs can be moved within t...

Supervisor level 59 Process technology Anti-crease The Anti-crease function helps prevent creasing after the end of theprogram. At the end of the program, the drum continues to turn forup to 30 minutes. The washing machine door can be opened at any time during theAnti-crease phase. Factory default: ...

Supervisor level 60 Water intake Pre-wash You can select the water type for the pre-wash. - Cold Only cold water is used for the pre-wash. - Hot Hot water is also added for the pre-wash.Hot water can only be added if the wash temperature is above 86°F(30°C). Main wash You can select the water type f...

Technical data 64 ANY CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RE-SPONSIBLE FOR COMPLIANCE COULD VOID THE USER’S AUTHORITY TO OPERATETHE EQUIPMENT. THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES AND CONTAINS LICENSE-EXEMPT TRANSMITTER(S)/RECEIVER(S) THAT COMPLY WITH INNOVATIO...

WiFi data protection 65 Data protection and data security When you activate the networking function and connect your ma-chine to the Internet, your machine sends the following data to theMiele Cloud: - machine serial number - machine model and technical features - machine status - information about ...

Please have the model and serial numberof your machine available whencontacting Technical Service. U.S.A. Miele, Inc. National Headquarters ImporterMiele Limited Professional Division Miele ProfessionalTechnical Service Phone: 1-888-325-3957[email protected] Canada 161 Four Valley DriveVaughan, ON L...