Page 7 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of proce...
Page 9 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available at http://support.lexm...
Page 10 - Selecting a location for the printer
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 11 - Printer configurations
1 Right side 15 cm (6 in.) 2 Front 39.4 cm (15.5 in.) 3 Left side 15 cm (6 in.) 4 Rear 15 cm (6 in.) 5 Top 15 cm (6 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you ...
Page 12 - Basic model
Basic model 2 3 4 5 6 7 1 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 Standard bin 5 Printer control panel 6 100 ‑ sheet multipurpose feeder 7 Standard 550 ‑ sheet tray Learning about the printer 12
Page 13 - Fully configured model; Understanding the basic functions of the scanner
Fully configured model The following illustration shows the maximum number of optional trays that are supported by the printer. For moreinformation on other configurations, visit www.lexmark.com/multifunctionprinters . 1 Optional 550 ‑ sheet tray 2 Optional 250 ‑ sheet trays 3 Caster base 4 Optional...
Page 14 - Using the ADF and scanner glass; Using the ADF
Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass ABC Use the ADF for multiple ‑ page documents including two- sided (duplex) pages. Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photopaper, or th...
Page 15 - Understanding the printer control panel; Using the printer control panel
Understanding the printer control panel Using the printer control panel 1 @ ! . 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 W X Y Z * 0 # C 8 7 6 1 2 3 4 5 9 Use the To 1 Display • View the printer status and messages. • Set up and operate the printer. 2 Home button Go to the home sc...
Page 16 - Understanding the home screen
Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, ...
Page 17 - Features
Touch To 7 Forms and Favorites Quickly find and print frequently used online forms. 8 Menu icon Access the printer menus. Note: The menus are available only when the printer is in Ready state. 9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links....
Page 18 - Using the touch-screen buttons
Feature Description Status message bar • Show the current printer status such as Ready or Busy . • Show printer conditions such as Toner Low or Cartridge Low . • Show intervention messages so the printer can continue processing. Printer IP address Example: 123.123.123.123 The IP address of your netw...
Page 19 - Other touch-screen buttons
Other touch-screen buttons Touch To Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen. Understanding the printer control panel 19
Page 20 - Setting up and using the home screen applications; Finding the IP address of the printer; For Windows users; In Windows 8; In Windows 7 or earlier
Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, andactive embedded applications. • There may be additional solutions and applications available for purchase. To learn more, visit www.lexm...
Page 21 - For Macintosh users; Accessing the Embedded Web Server
3 Look for IP Address . The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. For Macintosh users Note: This is applicable only in Mac OS X version 10.5 or later. 1 From the Apple menu, navigate to: System Preferences > Network 2 Click Ethernet , Wi ‑ Fi , ...
Page 22 - Understanding the different applications; Activating the home screen applications; Finding information about the home screen applications; Setting up Forms and Favorites
Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more information, see “Setting up Card Copy” on page 23 . Fax Scan a document, and then send it to a fax number. For more information, see “Faxing” on page 119 . Forms and Favorites Qu...
Page 23 - Setting up Card Copy
Use To Streamline work processes by letting you quickly find and print frequently used online forms directlyfrom the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is s...
Page 24 - Using MyShortcut; Setting up Multi Send
3 Change the default scanning options, if necessary. • Default tray —Select the default tray to be used for printing scan images. • Default number of copies —Specify the number of copies that should automatically print when the application is used. • Default contrast setting —Specify a setting to in...
Page 25 - Setting up Scan to Network
1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The printer IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Mu...
Page 28 - Additional printer setup; Installing internal options; Available internal options; Accessing the controller board
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...
Page 32 - Installing a memory card
7 Close the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing...
Page 33 - Installing an optional card
3 Align the notch (1) on the memory card with the ridge (2) on the connector. 1 2 4 Push the memory card straight into the connector, and then push the card toward the controller board wall untilit clicks into place. 5 Reattach the controller board shield, and then the controller board access cover....
Page 35 - Installing an Internal Solutions Port
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door. Note: When the printer software an...
Page 40 - Installing a printer hard disk
11 Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. Installing a printer hard disk Note: This task requires a flat ‑ head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing o...
Page 45 - Removing a printer hard disk
Removing a printer hard disk Note: This task requires a flat ‑ head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the elect...
Page 48 - Installing hardware options; Order of installation
Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices...
Page 51 - Attaching cables
2 1 Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 54 . To uninstall the optional trays, s...
Page 53 - Organizing cables; Setting up the printer software; Installing the printer software
Organizing cables Attach the Ethernet cable and power cord, and then neatly tuck the cables in the channels at the back of the printer. Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the soft...
Page 54 - Updating available options in the printer driver
2 Do either of the following: • If you are using the Software and Documentation CD, then insert the CD and wait for the installation dialog to appear.If the installation dialog does not appear, then do the following: In Windows 8 From the Search charm, type run , and then navigate to: Apps list >...
Page 55 - Networking; Preparing to set up the printer on an Ethernet network
3 From the menu that appears, do either of the following: • For Windows 7 or later, select Printer properties . • For earlier versions, select Properties . 4 Click the Configuration tab. 5 Do either of the following: • Click Update Now ‑ Ask Printer . • Under Configuration Options, manually add any ...
Page 56 - Installing the printer on an Ethernet network
Installing the printer on an Ethernet network For Windows users 1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site:Go to www.lexmark.com , and then navigate to: SUPPORT & DOWNLOADS > select your printer ...
Page 57 - Preparing to set up the printer on a wireless network
3 Install the printer driver on the computer. a Insert the Software and Documentation CD, and then double ‑ click the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then click Continue . d From the Easy Install screen, click Install ....
Page 58 - Connecting the printer using the Wireless Setup Wizard
• Security Method —There are four basic options for Security Method: – WEP keyIf your network uses more than one WEP key, then enter up to four in the provided spaces. Select the keycurrently in use on the network by selecting the default WEP transmit key. – WPA or WPA2 preshared key or passphraseWP...
Page 59 - Connecting the printer to a wireless network using Wi; Using the Push Button Configuration method
Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi ‑ Fi Protected Setup Connect the printer to a wireless network using Wi ‑ Fi ...
Page 62 - Setting up serial printing
Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Print & Fax b Click + , and then navigate to: AppleTalk > select the printer > Add Setting up serial printing Us...
Page 63 - Verifying printer setup
d Follow the instructions on the computer screen. e Select Advanced , and then click Continue . f From the Configure Printer Connection dialog, select a port. g If the port is not in the list, then click Refresh , or navigate to: Add port > select a port type > enter the necessary information ...
Page 64 - Printing a menu settings page; Printing a network setup page
Printing a menu settings page From the home screen, navigate to: > Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This pagealso provides important information that aids networ...
Page 65 - Loading paper and specialty media; Setting the paper size and type
Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 258 and “Storing paper” on page 90 . Setting the paper size and type From the home screen navigate to: > Paper Menu &...
Page 74 - Loading A4
c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place. Loading A4 ‑ , letter ‑ , legal ‑ , oficio ‑ , and folio ‑ size paper a Pull up and slide the width guide to the correct position for t...
Page 78 - Loading the multipurpose feeder
LGL OFC FOL IOLTR A4 A5 6 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded inthe tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose f...
Page 82 - Linking and unlinking trays
6 For custom- or Universal- size paper, adjust the width guides to lightly touch the sides of the stack. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in thetray. Note: Set the correct paper size and type to avoid paper jams and print quali...
Page 83 - Creating a custom name for a paper type; Assigning a custom paper type; Using the Embedded Web Server
Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page 65 . Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fus...
Page 85 - Paper and specialty media guide; Using specialty media; Tips on using card stock
Paper and specialty media guide Notes: • Make sure the paper size, type, and weight are set correctly on the computer or on the printer control panel. • Flex, fan, and straighten specialty media before loading them. • The printer may print at a reduced speed to prevent damage to the fuser. • For mor...
Page 86 - Tips on using labels; Tips on using letterhead
– Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, andthen fan them. Straighten the edges on a level surface. Note: A combinat...
Page 87 - Tips on using transparencies; Paper guidelines; Paper characteristics; Weight
Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match thetransparencies loaded in the tray. • Print a test page on the transparencies being considered for use before buying large quantities. • Use transparencies design...
Page 88 - Selecting paper
Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long , running the length of the paper, or grain short , running the width of the paper. For 60–176 g/m 2 (16–47 ‑ lb) paper, grain long paper is recommended. Fiber content Most high ‑ qualit...
Page 89 - Unacceptable paper examples
• Thickness (impacts how much can be loaded into a tray) • Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) • Surface friction (determines how easily sheets can be separated) • Grain and formation (impacts curling, which also influences the...
Page 90 - Storing paper; Supported paper sizes, types, and weights; Paper sizes supported by the printer
For more information about Lexmark, visit www.lexmark.com . General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temper...
Page 92 - Paper types and weights supported by the printer
Paper size 1 Dimensions Standard oroptional 250 ‑ or 550 ‑ sheet tray 2100 ‑ sheet tray Multipurpose feeder Duplex ADF Scannerglass Other Envelope 98 x 162 mm(3.9 x 6.4 in.) to176 x 250 mm(6.9 x 9.8 in.) X X X 1 If your preferred default paper size cannot be set in the printer control panel, then yo...
Page 93 - Printing; Printing forms and a document; Printing forms; Printing a document; Adjusting toner darkness
Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information thatis regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up F...
Page 94 - Printing from a flash drive or mobile device; Printing from a flash drive
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print Settings > Quali...
Page 95 - Supported flash drives and file types
• If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then theprinter ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the printer display. After these print jobs are proces...
Page 96 - Printing from a mobile device; Printing confidential and other held jobs; Storing print jobs in the printer
Recommended flash drives File type • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) Documents: • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png • .fls Printing from a mobile device To d...
Page 98 - Modifying confidential print settings; Printing information pages; Printing a font sample list; Canceling a print job; Canceling a print job from the printer control panel
Modifying confidential print settings Note: This feature is available only in network printers or printers connected to print servers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu...
Page 99 - Canceling a print job from the computer
Canceling a print job from the computer For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click or click Start , and then click Run . b In the Start Search...
Page 100 - Making copies; Making a quick copy; Copying using the ADF
Copying Automatic document feeder (ADF) Scanner glass ABC Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages,small items (such as postcards or photos), transparencies, photopaper, or thin media (such as magazine c...
Page 101 - Copying using the scanner glass; Copying photos; Copying on transparencies
• The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. ...
Page 102 - Copying on letterhead; Creating a copy shortcut using the printer control panel
3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > 4 Load transparencies into the multipurpose feeder, and...
Page 103 - Customizing copy settings; Copying to a different size; Example 1: Copying on mixed paper sizes
Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray...
Page 104 - Example 2: Copying on a single paper size; Copying on both sides of the paper (duplexing)
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 106 - Collating copies; Placing separator sheets between copies
5 Touch . 6 Touch the button that best represents the content source of the document you are copying. • Color Laser —The original document was printed using a color laser printer. • Inkjet —The original document was printed using an inkjet printer. • Magazine —The original document is from a magazin...
Page 107 - Copying multiple pages onto a single sheet
3 From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collat...
Page 108 - Placing information on copies; Placing a header or footer on pages
For example: 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass....
Page 109 - Canceling a copy job; Canceling a copy job while the original document is in the ADF; Canceling a copy job while pages are being printed; Understanding the copy options; Copy from
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 110 - Scale
• If the paper type or size that you want to copy onto is not loaded in one of the trays, then touch Manual Feeder , and manually load the paper in the multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matchingpaper size ...
Page 112 - Setting up the printer to e-mail; Setting up the e-mail function; Configuring e
E-mailing Automatic document feeder (ADF) Scanner glass ABC Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages,small items (such as postcards or photos), transparencies, photopaper, or thin media (such as magazine...
Page 113 - Creating an e-mail shortcut; Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, ...
Page 114 - Sending an e-mail using the printer control panel; Sending an e
E-mailing a document You can use the printer to e ‑ mail scanned documents to one or more recipients in a number of ways. You can type the e ‑ mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen. For mor...
Page 115 - Customizing e-mail settings; Adding e-mail subject and message information
Sending an e ‑ mail using the address book 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place the...
Page 116 - Understanding the e-mail options; Subject
3 From the home screen, navigate to: E-mail > Recipient(s) > type the e ‑ mail address > Done > Send as 4 Touch the button that represents the file type you want to send. • PDF —Create a single file with multiple pages. • Secure PDF —Create an encrypted PDF file that protects the file co...
Page 119 - Setting up the printer to fax
Faxing Automatic document feeder (ADF) Scanner glass ABC Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages,small items (such as postcards or photos), transparencies, photopaper, or thin media (such as magazine cl...
Page 120 - Initial fax setup; Using the printer control panel for fax setup
Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottomof each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity,or individual sending the message) and f...
Page 121 - Choosing a fax connection; Scenario 1: Standard telephone line; Setup 1: Printer is connected to a dedicated fax line
Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack...
Page 122 - Setup 2: Printer is sharing the line with an answering machine
Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of ringsthat you want. Setup 2: Printer is sharing the line with ...
Page 126 - Scenario 3: VoIP telephone service
3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4 To connect a telephone to the printer, remove any installed adapter plug from the port of the printer, and then connect the telephone to the port. Scenario 3: VoIP telephone service To c...
Page 127 - Scenario 4: Digital telephone service through a cable provider; Setup 1: Printer is connected directly to a cable modem
Tips for this setup: • To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the phone port, andthen listen for a dial tone. If you hear a dial tone, then the port is active. • If you need two phone ports for your devices, but do not want to pay additional cos...
Page 131 - Connecting the printer to a wall jack in Germany; N F N
Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Faxing 131
Page 134 - Sending a fax; Sending a fax using the printer control panel
Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numberssepa...
Page 135 - Sending a fax using the computer; Sending a fax using a shortcut number
3 From the home screen, touch Fax . 4 Enter the fax number or a shortcut. Note: To add recipients, touch Next number , and then enter the recipient's telephone number or shortcut number, or search the address book. 5 Touch Fax It . Sending a fax using the computer The printer driver fax option lets ...
Page 137 - Changing the fax resolution
Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home sc...
Page 139 - Canceling an outgoing fax; Canceling a fax while the original documents are still scanning; Holding and forwarding faxes; Holding faxes
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax . Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. • In the Banned Fax List ...
Page 140 - Forwarding a fax; Understanding the fax options; Content
3 From the Held Fax Mode menu, select one of the following: • Off • Always On • Manual • Scheduled 4 If you selected Scheduled, then continue with the following steps: a Click Fax Holding Schedule . b From the Action menu, select Hold faxes . c From the Time menu, select the time you want the held f...
Page 142 - Using the advanced options
Using the advanced options Select from the following settings: • Advanced Imaging —This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax thedocument. • Custom Job...
Page 143 - Using Scan to Network; Scanning to an FTP address; Creating shortcuts; Creating an FTP shortcut using the Embedded Web Server
Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. Afterthe destinations (shared network folders) have been established on the network, the setup process for the applicationinvolves installing and configuring t...
Page 144 - Creating an FTP shortcut using the printer control panel; Scanning to an FTP address using the printer control panel
Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Navigate to: Settings > Other Settings are...
Page 146 - Scanning to a computer or flash drive; Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive Automatic Document Feeder (ADF) Scanner glass ABC Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). The scanner le...
Page 147 - Setting up Scan to Computer
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such asmagazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. b If you are loading a document into the ADF tr...
Page 148 - Scanning to a flash drive; Understanding the scan options; FTP
7 From the printer control panel, touch Scan to Computer and then select from the following options: • Scan —Scan and save the document directly to a selected location on the computer. • Scan for Print —Scan and automatically print the document. • Scan for E ‑ mail —Attach a scanned document to an e...
Page 151 - Menus list
Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default SourcePaper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom NamesCustom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings PageDevice Stat...
Page 152 - Paper menu; Default Source menu; Configure MP menu
Paper menu Default Source menu Use To Default Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MultipurposeFee...
Page 156 - Substitute Size menu; Paper Texture menu
Use To Default ADF Media Type Plain PaperCard StockTransparencyRecycledLabelsVinyl LabelsBondEnvelopeRough EnvelopeLetterheadPreprintedColored PaperLight PaperHeavy PaperRough/CottonCustom [x] Specify the media type being loaded in the ADF. Note: Plain Paper is the factory default setting. Note: Onl...
Page 158 - Paper Weight menu
Use To Heavy Texture SmoothNormalRough Specify the relative texture of the heavy paper loaded in a specific tray. Note: Normal is the factory default setting. Rough/Cotton Texture Rough Specify the relative texture of the rough or cotton paper loaded in a specific tray. Note: Rough is the factory de...
Page 160 - Paper Loading menu
Paper Loading menu Use To Card Stock Loading DuplexOff Determine and set two-sided printing for all print jobs with Card Stockas the paper type. Recycled Loading DuplexOff Determine and set two-sided printing for all print jobs with Recycledas the paper type. Labels Loading DuplexOff Determine and s...
Page 161 - Custom Types menu; Custom Names menu
Use To Custom [x] Loading DuplexOff Determine and set two-sided printing for all print jobs with Custom [x]as the paper type. Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. • Duplex sets...
Page 162 - Custom Scan Sizes menu; Universal Setup menu
Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size NameMedia Type ADF Media Type Plain PaperCard StockTransparencyRecycledLabelsVinyl LabelsBondEnvelopeRough EnveloopeLetterheadPreprintedColored PaperLight PaperHeavy PaperRough/CottonCustom Type [x] Width 1–8.5 inches (25–216 mm) Height 1–...
Page 163 - Reports Menu; Reports menu
Use To Portrait Width 3–8.5 inches76–216 mm Set the portrait width. Notes: • If the width exceeds the maximum, then the printer uses themaximum width allowed. • 8.5 inches is the US factory default setting. You can increase thewidth in 0.01 ‑ inch increments. • 216 mm is the international factory de...
Page 164 - Active NIC menu
Use To Shortcut List Print a report containing information about configured shortcuts. Fax Job Log Print a report containing information about the last 200 completed faxes. Notes: • This menu item appears only when Enable Job Log is set to On in the FaxSettings menu. • This menu is supported only in...
Page 166 - Network Card menu
Use To Mac Binary PS OnOffAuto Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Standard Network Setup ORNetwork [x] Setup ReportsNet...
Page 168 - IPv6 menu
Use To Enable HTTP Server YesNo Enable the built-in Web server (Embedded Web Server). When enabled, the printercan be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. WINS Server Address View or change the current WINS server address. Enable DDNS YesNo Vi...
Page 169 - Wireless menu; AppleTalk menu
Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter. To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless Use To Wi ‑ Fi Protected Setup Start Push Button Me...
Page 170 - Standard USB menu
Use To Activate YesNo Enable or disable AppleTalk support. Note: Yes is the factory default setting. View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address ca...
Page 176 - SMTP Setup menu
Use To Parity EvenOddNoneIgnore Set the parity for serial input and output data frames. Note: None is the factory default setting. Honor DSR OnOff Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables....
Page 177 - Security menu; Edit Security Setups menu
Use To Device ‑ Initiated E ‑ mail NoneUse Device SMTP Credentials Specify what credentials will be used when communicating to the SMTPserver. Some SMTP servers require credentials to send an e-mail. Notes: • None is the factory default setting for Device ‑ Initiated E ‑ mail and User ‑ Initiated E ...
Page 178 - Miscellaneous Security Settings menu
Use To Edit Access Controls Administrative MenusFunction AccessManagementSolutionsCancel jobs at the Device Control access to printer menus, firmware updates, held jobs, and other accesspoints. Miscellaneous Security Settings menu Use To Login Restrictions Login failuresFailure time frameLockout tim...
Page 179 - Confidential Print menu
Use To LDAP Certificate Verification DemandTryAllowNever Allow the user to request a server certificate. Notes: • “Demand” means a server certificate is requested. If a bad certificate isprovided or if no certificate is provided, then the session is terminatedimmediately. “Demand” is the factory def...
Page 180 - Erase Temporary Data Files menu; Security Audit Log menu
Use To Verify Job Expiration Off1 hour4 hours24 hours1 week Set a limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off1 hour4 hours24 hours1 week Set a limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory d...
Page 182 - Settings menu; General Settings menu
Use To Enable Authentication OnOff Change the authentication setting to On or Off. Note: Off is the factory default setting. Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskyS...
Page 191 - Copy Settings menu
Use To Press Sleep Button Do NothingSleepHibernate Determine how the printer, while in idle state, reacts to a shortpress of the Sleep button. Notes: • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lowerpower configuration. • If the printer is in Sleep m...
Page 195 - Fax Settings menu
Use To Color Dropout Color Dropout NoneRedGreenBlue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for eachcolor threshold. Notes: • None is the factory default setting for Color Dro...
Page 204 - mail Settings menu
Use To Ringer Volume OffOn Control the fax speaker ringer volume. Note: On is the factory default setting. Use To All RingsSingle Ring OnlyDouble Ring OnlyTriple Ring OnlySingle or Double Rings OnlySingle or Triple Rings OnlyDouble or Triple Rings Only Specify ring patterns when the printer is answe...
Page 209 - FTP Settings menu
Use To Temperature ‑ 4 to 4 Enable the user to specify “warm” or “cool” outputs. "Cool” values generate a blueroutput than the default while “warm” values generate a redder output than thedefault. Use cc:/bcc: OffOn Enable the use of the “cc:” and “bcc:” fields. Note: Off is the factory default ...
Page 213 - Flash Drive menu; Scan Settings
Flash Drive menu Scan Settings Use To Format PDF (.pdf)Secure PDFTIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file to be sent through FTP. Note: PDF (.pdf) is the factory default setting. PDF Version 1.2–1.7A ‑ 1a Set the version of the PDF file to be sent through FTP. Note: 1.5 is the...
Page 216 - Print Settings
Use To Scan edge to edge OffOn Specify whether the original document is scanned edge-to-edge. Note: Off is the factory default setting. Sharpness 1–5 Adjust the amount of sharpness on a scanned image. Note: 3 is the factory default setting. Temperature ‑ 4 to 4 Enable the user to specify “warm” or “...
Page 218 - Setup menu
Print Settings Setup menu Use To Printer Language PCL EmulationPS Emulation Set the default printer language. Notes: • PS Emulation is the factory default printer language. • Setting a printer language as the default does not prevent asoftware program from sending print jobs that use anotherprinter ...
Page 219 - Finishing menu
Use To Resource Save OnOff Specify how the printer handles temporary downloads, such asfonts and macros stored in the RAM, when the printer receives ajob that requires more memory than is available. Notes: • Off is the factory default setting. This sets the printer toretain the downloads only until ...
Page 221 - Quality menu; Job Accounting menu
Quality menu Use To Print Resolution 300 dpi600 dpi1200 dpi1200 Image Q2400 Image Q Specify the printed output resolution in dots per inch. Note: 600 dpi is the factory default setting. Pixel Boost OffFontsHorizontallyVerticallyBoth directionsIsolated Enable more pixels to print in clusters for clar...
Page 223 - Utilities menu
Use To Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Use To Remove Held Jobs ConfidentialHeldNot RestoredAll Delete confidential and held jobs from the printer hard disk...
Page 225 - PCL Emul menu
PCL Emul menu Use To Font Source ResidentDiskDownloadFlashAll Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. Resident shows the factorydefault set of fonts downloaded in the RAM. • “Flash” and “Disk” settings show all fonts resident in that o...
Page 227 - HTML menu
Use To Tray Renumber View Factory Defaults MPF Default = 8T1 Default = 1T1 Default = 4T1 Default = 5T1 Default = 20T1 Default = 21Env Default = 6MPaper Default = 2MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults YesNo Restore all tr...
Page 228 - Image menu
Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1 ‑ point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increase...
Page 229 - Help menu
Use To Orientation PortraitLandscapeReverse PortraitReverse Landscape Set the image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. Theycontain information about us...
Page 230 - Saving money and the environment; Saving paper and toner; Using recycled paper; Conserving supplies; Use both sides of the paper; Place multiple pages on one sheet of paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 231 - Avoid paper jams; Saving energy; Using Eco; Reducing printer noise
Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 258 . Saving energy Using Eco ‑ Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home...
Page 232 - Adjusting Sleep mode
Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There will be a short delay beforethe first page is printed. Off Use factory default settings. Note: This setting supports the performance spe...
Page 233 - Using Hibernate mode; Adjusting the brightness of the printer display
Using Hibernate mode Hibernate is an ultra ‑ low ‑ power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are turned off safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser...
Page 234 - Recycling; Recycling Lexmark products
Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Screen Brightness 2 In the Screen Brightness field, enter the brightness percentage you want for the display, and then touch Submit . Recycling Lexmark provides collection programs and envir...
Page 236 - Securing the printer; Statement of Volatility; Disposing of a printer hard disk; Erasing volatile memory
Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print j...
Page 238 - Configuring printer hard disk encryption
The printer will perform a power ‑ on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard dis...
Page 239 - Finding printer security information
The printer will perform a power ‑ on reset, and then return to normal operating mode. Finding printer security information In high-security environments, it may be necessary to take additional steps to make sure that confidential data storedin the printer cannot be accessed by unauthorized persons....
Page 240 - Cleaning printer parts; Cleaning the printer
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage:...
Page 241 - Cleaning the scanner glass
Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Remove the white underside of the scanner cover. Maintaining the p...
Page 243 - Checking the status of parts and supplies
8 Wipe the areas shown, and then let them dry. 4 1 3 2 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 9 Close the scanner cover. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed ...
Page 244 - Ordering parts and supplies; Using genuine Lexmark parts and supplies
Ordering parts and supplies To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorizedsupplies dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you purchased the prin...
Page 245 - Ordering an imaging unit
Item Return Program cartridge Asia Pacific region (includes Australia and New Zealand) Toner Cartridge 623 High Yield Toner Cartridge 623H Extra High Yield Toner Cartridge 623X * Latin America (includes Puerto Rico and Mexico) Toner Cartridge 624 High Yield Toner Cartridge 624H Extra High Yield Tone...
Page 246 - Ordering a maintenance kit; Lexmark Return Program fuser maintenance kit type
Ordering a maintenance kit To identify the supported fuser type, view the label on the fuser. Do either of the following: • Remove the toner cartridge and the imaging unit. The two-digit fuser type code (such as 00 or 01) can be seen onthe front of the fuser. Warning—Potential Damage: Do not expose ...
Page 247 - Replacing the toner cartridge
Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until youare ready to use them. Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty air • Corrosive gases • ...
Page 249 - Replacing the imaging unit
5 Close the multipurpose feeder door and the front cover. 1 2 Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. 2 1 Maintaining the printer 249
Page 253 - Moving the printer; Before moving the printer
Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damag...
Page 254 - Moving the printer to another location; Shipping the printer
Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options ...
Page 255 - Managing the printer; Finding advanced networking and administrator information; Checking the virtual display; Viewing reports
Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Secur...
Page 257 - Restoring factory default settings
Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoringthe factory default settings. For more information, see “Printing a menu settings page” on page 64 . If you want a more comprehensive method of re...
Page 258 - Clearing jams; Avoiding jams; Load paper properly
Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jamsoccur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoi...
Page 259 - Use recommended paper; Understanding jam messages and locations
• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommen...
Page 274 - Troubleshooting; Understanding the printer messages
Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer...
Page 276 - Disk full, scan job canceled
Close front door Close the front door of the printer. Close top access cover Close the printer top access cover to clear the message. Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, touch Continue to ignore the message and continu...
Page 277 - Disk must be formatted for use in this device; Disk near full. Securely clearing disk space.; Fax memory full; Fax partition inoperative. Contact system administrator.
• Install a hard disk with higher capacity. Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message. Note: Formatting deletes all the files stored in the printer hard disk. Disk near full. Securely clearing...
Page 279 - Install duplex
• From the printer control panel, touch Continue to clear the message and print using a different tray. • Cancel the print job. Insert Tray [x] Try one or more of the following: • Insert the specified tray into the printer. • Cancel the print job. • Reset the active bin for a linked set of bins by s...
Page 283 - Memory full, cannot print faxes; Memory full, cannot send faxes; No analog phone line connected to modem, fax is disabled.
Memory full, cannot print faxes From the printer control panel, touch Continue to clear the message without printing. Held faxes attempt to print after the printer is restarted. Memory full, cannot send faxes 1 From the printer control panel, touch Continue to clear the message and cancel the fax jo...
Page 285 - Remove paper from standard output bin
Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit. For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide . • If the imaging unit is i...
Page 286 - Printer and toner cartridge regions; Replace jammed originals if restarting job.
Printer and toner cartridge regions Region number Region 0 Global 1 United States, Canada 2 European Economic Area (EEA), Switzerland 3 Asia Pacific, Australia, New Zealand 4 Latin America 5 Africa, Middle East, rest of Europe 9 Invalid Notes: • The x and y values represent . xy in the code that app...
Page 287 - Replace separator pad; Replace wiper
Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message. Replace missing fuser [80.xx] 1 Install the ...
Page 290 - Unsupported camera mode, unplug camera and change mode
3 Remove the extra printer hard disks. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory. 4 Connect the power...
Page 291 - Weblink server not set up. Contact system administrator.; Solving printer problems; Basic printer problems; The printer is not responding
Unsupported option in slot [x] [55] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn...
Page 293 - Printer display is blank
Action Yes No Step 10 Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Go to step 11. Use correct printerdriver settings. Step 11 Check the installed printer driver. Is the correct printer driver installed? Go to step 12. Install the correctp...
Page 294 - Hardware and internal option problems; Cannot detect internal option; Internal print server does not operate correctly
Hardware and internal option problems Cannot detect internal option Action Yes No Step 1 Turn off the printer, then wait for about 10 seconds, and then turn on theprinter. Does the internal option operate correctly? The problem is solved. Go to step 2. Step 2 Check if the internal option is properly...
Page 295 - Internal Solutions Port does not operate correctly; Tray problems
Action Yes No Step 2 Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to theinternal print server. Does the internal print server operate correctly? The problem is solved. Contact customer support . Internal Solutions Port do...
Page 296 - USB/parallel interface card does not operate correctly
Action Yes No Step 2 a Turn off the printer, then wait about 10 seconds, and then turn theprinter back on. b Resend the print job. Is the tray working? The problem is solved. Go to step 3. Step 3 Check if the tray is installed and recognized by the printer. Print a menu settings page, and then check...
Page 297 - Paper feed problems; Jammed pages are not reprinted; Paper frequently jams
Paper feed problems Jammed pages are not reprinted Action Yes No Turn on Jam Recovery. a From the home screen, navigate to: > Settings > General Settings > Print Recovery b From the Jam Recovery menu, touch the arrows to scroll to On or Auto . c Touch Submit . Do pages reprint after a jam? ...
Page 298 - Paper jam message remains after jam is cleared; Solving print problems; Printing problems; Confidential and other held jobs do not print
Paper jam message remains after jam is cleared Action Yes No Check the entire paper path for jammed paper. a Remove any jammed paper. b From the printer control panel, touch Continue to clear the message. Does the paper jam message remain? Contact customer support . The problem is solved. Solving pr...
Page 299 - Envelope seals when printing; Error message about reading the flash drive appears
Action Yes No Step 3 Free up additional printer memory by deleting some of the held jobs. Does the job print? The problem is solved. Add additional printer memory. Envelope seals when printing Action Yes No a Use envelopes that have been stored in a dry environment. Note: Printing on envelopes with ...
Page 300 - Incorrect characters print; Job prints from the wrong tray or on the wrong paper
Action Yes No Step 5 Check if the USB port is disabled by the system support person. Does the error message still appear? Contact customer support . The problem is solved. Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on th...
Page 301 - Large jobs do not collate; Multiple
Action Yes No Step 4 a Check if the trays are not linked. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Contact customer support . Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, ...
Page 302 - Print jobs do not print
Action Yes No Step 2 a Open the document you want to print in Adobe Acrobat. b Click File > Print > Advanced > Print As Image > OK > OK . Do the files print? The problem is solved. Contact customer support . Print jobs do not print Action Yes No Step 1 a From the document you are tryi...
Page 303 - Print job takes longer than expected
Action Yes No Step 6 a Remove, and then reinstall the printer software. For moreinformation, see “Installing the printer software” on page 53 . Note: The printer software is available at http://support.lexmark.com . b Resend the print job. Do the jobs print? The problem is solved. Contact customer s...
Page 304 - Printing slows down; Tray linking does not work
Action Yes No Step 5 a Check if the cable connections to the printer and print server aresecure. For more information, see the setup documentation that camewith the printer. b Resend the print job. Did the job print? The problem is solved. Go to step 6. Step 6 Install additional printer memory, and ...
Page 305 - Unexpected page breaks occur; Print quality problems; Characters have jagged or uneven edges
Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • Check if the paper guides are in the correct positions for the sizeof the paper loaded in each tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicat...
Page 306 - Clipped pages or images
Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts . b Use a font that is supported by the printer or install the font that...
Page 307 - Compressed images appear on prints
Action Yes No Step 2 From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papersize from the traysettings to match...
Page 308 - Gray background on prints; ABCDE
Action Yes No Step 2 a Replace the fuser. For more information on installing the fuser, seethe instruction sheet that came with the part. b Resend the print job. Do compressed images still appear? The problem is solved. Contact customer support . Gray background on prints ABCDE ABCDE ABCDE Leading e...
Page 309 - Horizontal voids appear on prints
Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Do horizontal voids appear on prints? Go to step 2. The problem is solved. Step 2 a Load the specified tray or feeder with a re...
Page 310 - Incorrect margins on prints; A B C D
Incorrect margins on prints A B C D A B C D A B C D Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper size loaded. b Resend the print job. Are the margins correct? The problem is solved. Go to step 2. Step 2 From the printer control panel, set ...
Page 311 - Paper curl; Printer is printing blank pages
Paper curl Action Yes No Step 1 Move the width and length guides in the tray to the correct positions forthe size of the paper loaded. Are the width and length guides positioned correctly? Go to step 2. Adjust the width andlength guides. Step 2 From the printer control panel, set the paper type and ...
Page 312 - Printer is printing solid black pages
Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imagingunit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more tha...
Page 313 - Print irregularities
Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 314 - Print is too dark
Action Yes No Step 4 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, set thepaper texture in thePaper menu to matchthe paper loaded in thetray. Go to step 5. Step 5 a Load paper from a fresh package. Not...
Page 316 - Print is too light
Print is too light Action Yes No Step 1 a From the Quality menu on the printer control panel, increase the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Go to step 2. The problem is solved. Step 2 From the printer control panel, set the ...
Page 317 - Repeating defects appear on prints
Action Yes No Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 318 - Shadow images appear on prints; Skewed print
Shadow images appear on prints A B C DA B C D A B C DA B C D Leading edge Trailing edge Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweigh...
Page 319 - Streaked horizontal lines appear on prints
Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend ...
Page 320 - Streaked vertical lines appear on prints
Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 321 - Toner fog or background shading appears on prints
Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imaging un...
Page 322 - Toner rubs off; Toner specks appear on prints
Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printer control panel, check the paper typeand weight. Do the paper type and weight match the paper loaded in the tray? Go to step 2. Specify the paper typeand weight from thetray settings to matchthe p...
Page 323 - Uneven print density; Vertical voids appear on prints
Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Is the print density uneven? Contact customer support . The problem is solved. Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a corr...
Page 324 - Solving copy problems; Copier does not respond
Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 325 - Partial document or photo copies; Poor copy quality
Partial document or photo copies Action Yes No Step 1 Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scannerglass in the upper left corner. Is the document or photo loaded correctly? Go to step 2. Place the document orphoto facedown on thescan...
Page 327 - Scanner unit does not close; Solving fax problems
Action Yes No Step 9 Check for washed ‑ out or overexposed output. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging b Adjust the settings of the following: • Background Removal —Reduce the current setting. • Shadow Detail —Reduce the current setting. c Resend the copy job....
Page 328 - Caller ID is not shown; Cannot send or receive a fax
Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line issubscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you mayhave to change the default setting. There are two settingsavailable: FSK (pattern 1) an...
Page 330 - Can receive but not send faxes
Action Yes No Step 8 Temporarily disconnect other equipment (such as answering machines,computers with modems, or telephone line splitters) between the printerand the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 9. Step 9 a...
Page 331 - Can send but not receive faxes
Action Yes No Step 2 Load the original document properly. Load the original document faceup, short edge first into the ADF trayor facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine cli...
Page 332 - Fax and e-mail functions are not set up; Received fax has poor print quality
Action Yes No Step 3 Replace the toner cartridge. For more information, see the instructionsheet that came with the supply. Can you receive faxes? The problem is solved. Contact customer support . Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are c...
Page 333 - Solving scanner problems
Action Yes No Step 2 Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in theaddress field. Notes: • View the printer IP address on the printer home screen. The IPaddress appears as four sets of numbers separated by periods,such as 123.123.123.1...
Page 334 - Cannot scan from a computer; Partial document or photo scans; Poor scanned image quality
Cannot scan from a computer Action Yes No Step 1 Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Go to step 3. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn t...
Page 335 - Scan job was not successful
Action Yes No Step 3 Clean the scanner glass and the ADF glass using a clean, lint ‑ free cloth dampened with water. Is the scanner glass clean? Go to step 4. See “Cleaning the scanner glass” onpage 241 . Step 4 Check the placement of the document or photo. Make sure the document or photo is loaded ...
Page 337 - The scanner does not respond
The scanner does not respond Action Yes No Step 1 Check if the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer cable is securely attached to the printer and thecomputer, print server, option, or other network device. Is the printer cable...
Page 338 - Solving home screen applications problems; An application error has occurred; Embedded Web Server does not open
Solving home screen applications problems An application error has occurred Action Yes No Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in theaddress field. If you do not know the IP address of the printer, then you can: • View the IP ad...
Page 339 - Contacting customer support
Action Yes No Step 3 Check if the network connection is working. Is the network connection working? Go to step 4. Contact your systemsupport person. Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came withthe ...
Page 340 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark MX710, MX711 Machine type: 7463 Model(s): 032, 036, 037, 232, 236, 237 Edition notice June 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PU...
Page 341 - Trademarks
Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc.,registered in the United States and/or other countries. ScanBack is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U...
Page 342 - Modular component notice
Univers Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply wi...
Page 343 - Waste from Electrical and Electronic Equipment (WEEE) directive; Product disposal
Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the EuropeanUnion. We encourage the recycling of our products. If you have further questions about recycling options, visit the L...
Page 344 - Temperature information; Laser notice; Power consumption; Product power consumption
Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity 1 to 35°C (34 to 95°F) 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21...
Page 345 - Hibernate Mode; Off mode
Mode Description Power consumption (Watts) Printing The product is generating hard ‑ copy output from electronic inputs. 825 (MX710); 925 (MX711) Copy The product is generating hard ‑ copy output from hard ‑ copy original documents. 860 (MX710); 960 (MX711) Scan The product is scanning hard ‑ copy d...
Page 346 - Total energy usage; Industry Canada compliance statement
Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided inpower units of Watts, the power consumption should be multiplied by the time the product spends in each mode inorder to calculate energy usage. The total product ener...
Page 348 - Notice to users of the Canadian telephone network; Avis réservé aux utilisateurs du réseau téléphonique du Canada; Notice to users of the New Zealand telephone network
connected. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified by UL (Underwriter'sLaboratories), another NRTL (Nationally Recognized Testing Laboratory), or a recognized safety certification body inthe country/region of use. This is to avoid damage to the equipm...
Page 350 - Regulatory notices for wireless products
Verwendung dieses Produkts in der Schweiz Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenübertragung (Lexmark Teilenummer80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. DieVerwendung des Filters ist obligatorisc...
Page 351 - Notice to users in the European Union
Industry Canada (Canada) This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions:(1) this device may not cause interference, and (2) this device must accept any interference, including interference thatmay cause undesired operation of the...
Page 354 - Limited warranty; Limited warranty service
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, fromLexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.” Limited warranty Lexmark warrants that this product: —Is manufactured from new parts, or new and ser...
Page 355 - Additional rights
Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of printsproduced by any product. Warranty service does not include repair of failures caused by: —Modification or unauthorized attachments —Accidents, misuse, abus...
Page 356 - Patent acknowledgment
Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual PropertyRights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for TransportLayer Security (TLS) implemented in the p...
Page 357 - Index; Numerics
Index Numerics 2100 ‑ sheet tray installing 48loading paper 72 250 ‑ sheet tray installing 48loading 65 550 ‑ sheet tray installing 48loading 65 Symbols [x] ‑ page jam, open upper rear door. [202] 264[x] ‑ page jam, clear manual feeder. [250] 270[x] ‑ page jam, lift front cover to remove cartridge. ...