Page 3 - Safety Information; Important Safety Instructions; Consignes de sécurité; Instrucciones de seguridad importantes
Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Intel ® Deployment Assistant and/or at http://support.intel.com/support/mother...
Page 5 - Warnings
Intel ® Server Board S5000VSA User’s Guide v Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide t...
Page 7 - Preface; About this Manual
Preface About this Manual Thank you for purchasing and using the Intel ® Server Board S5000VSA. This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server board. This document provides a brief overview of the features of the board/chas...
Page 8 - Product Accessories; Additional Information and Software
viii Intel ® Server Board S5000VSA User’s Guide Product Accessories This server board is compatible with the following Intel ® Server Chassis: • Intel ® Server Chassis SC5299DP • Intel ® Server Chassis SC5299BRP You may need or want to purchase one or more of the following accessory items for your s...
Page 11 - Contents
Intel ® Server Board S5000VSA User’s Guide xi Contents Safety Information ..................................................................................................... iii Important Safety Instructions .............................................................................................
Page 15 - List of Tables
Intel ® Server Board S5000VSA User’s Guide xv List of Tables Table 1. Additional Information and Software .........................................................................viiiTable 2. Server Board Features .........................................................................................
Page 17 - List of Figures
Intel ® Server Board S5000VSA User’s Guide xvii List of Figures Figure 1. Intel ® Server Board S5000VSA.................................................................................. 1 Figure 2. Server Board Connector and Component Locations ................................................. 6Figu...
Page 19 - Server Board Features
1 Server Board Features This chapter briefly describes the main features of the Intel ® Server Board S5000VSA. This chapter provides a photograph of the product, a list of the server board features, and diagrams showing the location of important components and connections on the server board. Figure...
Page 21 - RAID Support; SATA Server Board
Intel ® Server Board S5000VSA User’s Guide 3 RAID Support The Intel ® Server Board S5000VSA is available in both SATA and SAS models. The SATA model has order code S5000VSASATA. The SAS model has order code S5000VSASAS. The SAS model provides both SAS and SATA support; the SATA model provides only S...
Page 22 - SAS Server Board
4 Intel ® Server Board S5000VSA User’s Guide SAS Server Board In addition to the SATA features described above, SAS models of the server board (order code S5000VSASAS) also have a dual-mode 4-port Serial Attached SCSI (SAS) controller that supports both SAS and SATA hard disk drives. This controller...
Page 23 - Connector and Component Locations
Intel ® Server Board S5000VSA User’s Guide 5 Connector and Component Locations AF000173 A C D B E F I H G MM OO NN QQ RR TT UU SS LL KK JJ II HH GG PP N JK L M R O P Q S FF DD BB CC Z Y V U T AA X EE W
Page 25 - Configuration Jumpers
Intel ® Server Board S5000VSA User’s Guide 7 Configuration Jumpers Figure 3. Configuration Jumper Descriptions Jumper Name Jumper Purpose CMOS Clear If pins 2-3 are jumpered, the CMOS settings will be cleared on the next reset. These pins should be jumpered on 1-2 for normal operation. Password Clea...
Page 26 - Back Panel Connectors
8 Intel ® Server Board S5000VSA User’s Guide Back Panel Connectors Figure 4. Back Panel Connectors The NIC LEDs at the right and left of each NIC provide the following information. A. Mouse B. Serial Port B C. NIC 1 (10/100/1000 Mb) D. NIC 2 (10/100/1000 Mb) E. USB 2-3 F. USB 0-1 G. Video H. Keyboar...
Page 27 - Hardware Requirements; Processor; Memory Sparing and Mirroring
Intel ® Server Board S5000VSA User’s Guide 9 Hardware Requirements To avoid integration difficulties and possible board damage, your system must meet the requirements outlined below. For a list of qualified components, see the links under "Additional Information and Software." Processor One ...
Page 28 - Power Supply; Optional Hardware; Hard Disk Drives
10 Intel ® Server Board S5000VSA User’s Guide In a mirrored system, the maximum usable memory is one-half of the installed memory, with a minimum of four DIMMs installed. Since the data is duplicated across DIMMs, it means that up to one-half of the installed DIMMs are actively in use at any one tim...
Page 29 - Server Utilities; Using the BIOS Setup Utility; Starting Setup; If You Cannot Access Setup; Setup Menus
2 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. See “Additional Information and Software” for a link to the Intel ® ...
Page 31 - Upgrading the BIOS; Preparing for the Upgrade; Recording the Current BIOS Settings
Intel ® Server Board S5000VSA User’s Guide 13 Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following: • On-board system BIOS, including the recovery code, BIOS Setup Utility, and strings. • On-board video BIO...
Page 32 - Obtaining the Upgrade
14 Intel ® Server Board S5000VSA User’s Guide Obtaining the Upgrade Download the BIOS image file to a temporary folder on your hard drive or a USB flash device. See “Additional Information and Software” for a link to the update software. Note: Review the instructions and release notes that are provi...
Page 33 - Clearing the Password
Intel ® Server Board S5000VSA User’s Guide 15 Clearing the Password If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into the "clear" position clears both passwords. The password clear jumper must be restored to its original position before a ne...
Page 35 - Before You Begin; Tools and Supplies Needed; Installing and Removing Memory; Installing DIMMs
3 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the “Safety Information” at the beginning of this manual. Tools and Supplies Needed • Phillips* (cross head) screwdriver (#1 bit and #2 bit) • Needle nosed pliers • Antistatic wrist...
Page 37 - Removing DIMMs; Installing or Replacing the Processor
“Intel ® Server Board S5000VSA User’s Guide” 19 11. Replace the server's cover and reconnect the AC power cord. See the documentation that came with your server chassis for instructions on installing the server's cover. Removing DIMMs To remove a DIMM, follow these steps: 1. Observe the safety and E...
Page 38 - Installing the Processor
20 “Intel ® Server Board S5000VSA User’s Guide” Installing the Processor To install a processor, follow these instructions: 1. Observe the safety and ESD precautions in “Safety Information” . 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power ...
Page 41 - Removing a Processor
“Intel ® Server Board S5000VSA User’s Guide” 23 Removing a Processor 1. Observe the safety and ESD precautions in “Safety Information” . 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Remove the AC power cord from the server. 4. Remove the server's cover. See the...
Page 42 - Replacing the Backup Battery
24 “Intel ® Server Board S5000VSA User’s Guide” Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the...
Page 45 - Appendix A: Getting Help; World Wide Web; Europe
Appendix A: Getting Help World Wide Web http://support.intel.com/support/motherboards/server/S5000VSA . Telephone All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing f...
Page 46 - In Asia-Pacific Region
28 Intel ® Server Board S5000VSA User’s Guide In Asia-Pacific Region Australia .... 1800 649931 Cambodia .. 63 2 636 9797 (via Philippines) China ......... 800 820 1100 (toll-free) .................... 8 621 33104691 (not toll-free) Hong Kong 852 2 844 4456 India ........... 0006517 2 68303634 (manu...
Page 49 - Product Regulatory Compliance; Product Safety Compliance; Product EMC Compliance - Class A Compliance
Appendix B: Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance The Intel ® Server Board S5000VSA complies with the following safety requirements: • UL60950 - CSA 60950 (USA / Canada) • EN60950 (Europe) • IEC60950 (International) • CB Certificate & Repor...
Page 50 - Certifications / Registrations / Declarations; Product Regulatory Compliance Markings
32 Intel ® Server Board S5000VSA User’s Guide • GOST R 50628-95 Immunity -Listed on one System License (Russia) • Belarus License - Listed on one System License (Belarus) • RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea) Certifications / Registrations / Declarations • UL Certification (...
Page 51 - Electromagnetic Compatibility Notices
Intel ® Server Board S5000VSA User’s Guide 33 Electromagnetic Compatibility Notices FCC (USA) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference...
Page 55 - Appendix C: Troubleshooting; Resetting the System
Appendix C: Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the baseboard management controller (BMC), and the hot-...
Page 56 - First Steps Checklist; Hardware Diagnostic Testing
38 Intel ® Server Board S5000VSA User’s Guide First Steps Checklist • Is AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source. • Are all cables correctly connected and secured? • Are the processors fully sea...
Page 57 - Verifying Proper Operation of Key System Lights; Confirming Loading of the Operating System; Specific Problems and Corrective Actions
Intel ® Server Board S5000VSA User’s Guide 39 3. Make sure your video display monitor and keyboard are correctly connected to the system. Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their maximum ranges (see the documentation supplied with your video...
Page 58 - Power Light Does Not Light
40 Intel ® Server Board S5000VSA User’s Guide Try the solutions below in the order given. If you cannot correct the problem, contact your service representative or authorized dealer for help. Power Light Does Not Light Check the following: • Did you press the power-on button? • Is the system operati...
Page 59 - Characters Are Distorted or Incorrect
Intel ® Server Board S5000VSA User’s Guide 41 • Make sure the memory DIMMs have been populated according to the system requirements. • Remove the memory DIMMs and re-seat them. • Make sure the processor(s) comply with the system requirements. • Make sure the processor(s) have been populated accordin...
Page 60 - Cannot Connect to a Server; Problems with Network; The server hangs when the drivers are loaded
42 Intel ® Server Board S5000VSA User’s Guide • Are the fan power connectors properly connected to the server board? • Is the cable from the control panel board connected to the both the control panel board and to the server board? • Are the power supply cables properly connected to the server board...
Page 61 - Diagnostics pass but the connection fails; The add-in adapter stopped working without apparent cause; System Boots when Installing PCI Card
Intel ® Server Board S5000VSA User’s Guide 43 Diagnostics pass but the connection fails • Make sure the network cable is securely attached. • Make sure you specify the correct frame type in your NET.CFG file. • The controller stopped working when an add-in adapter was installed. • Make sure the cabl...
Page 63 - Bootable CD-ROM Disk Is Not Detected
Intel ® Server Board S5000VSA User’s Guide 45 • Make sure the drive is compatible. See “Additional Information and Software” for a link to the tested drives. • Make sure you have not exceeded the power budget for the server. See “Additional Information and Software” for a link to software to check y...
Page 64 - BIOS POST Beep Codes
46 Intel ® Server Board S5000VSA User’s Guide BIOS POST Beep Codes The table below lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. Please note that not all error conditions are supported by BIOS beep codes. Ta...
Page 65 - Board / Chassis Information
Appendix D: Intel ® Server Issue Report Form Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboards/server/S5000SVA/. For the fastest service, please submit your form via the Internet. Date Submitted: ______________________________...
Page 66 - DIMM Configuration
48 Intel ® Server Board S5000VSA User’s Guide DIMM Configuration DIMM A1 MB and Vendor / part number: __________________________________ DIMM A2 MB and Vendor / part number: __________________________________ DIMM A3 MB and Vendor / part number: __________________________________ DIMM A4 MB and Vend...
Page 67 - Hard Drive Information; Control Panel Information
Intel ® Server Board S5000VSA User’s Guide 49 Hard Drive Information Management Information On-Board Platform Instrumentation only ___________________________________ Intel ® System Management ______________________________________________ Control Panel Information Standard Control Panel ___________...
Page 68 - Complete Problem Description
50 Intel ® Server Board S5000VSA User’s Guide Complete Problem Description In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done. _____...
