Page 5 - Important Notice for Users; The FCC RF Safety Requirement; Visit the IBM site at; iii
Important Notice for Users The FCC RF Safety Requirement v When you use a Bluetooth option or wireless PCMCIA card in yourThinkPad R31 computer, please make sure of the following: 1. Visit the IBM site at www.ibm.com/pc/qtechinfo/MIGR-39377.html and confirm the updated list of RF option devices that...
Page 6 - iv
iv ThinkPad ® R30 Series Service and Troubleshooting Guide
Page 7 - Finding information with Access ThinkPad
Finding information with Access ThinkPad 5 4 3 2 1 Learn about the many features of your ThinkPad computer. ThinkPad Featuresprovides a visual display of your computer and components. Once you are familiar with the hardware features of your system use the Toolsand Tips category to get the most out o...
Page 9 - vii
Some of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as installing additional memory,replacing your battery, or inserting a PC Card. Use the controls shown to play,pause, and rewind the video clip. Finding information with Access ThinkPad v...
Page 10 - viii
viii ThinkPad ® R30 Series Service and Troubleshooting Guide
Page 11 - Contents; Important Notice for Users.; ix
Contents Important Notice for Users. . . . . . . iii The FCC RF Safety Requirement . . . . . iii Finding information with Access ThinkPad v Chapter 1. Overview of your new ThinkPadcomputer . . . . . . . . . . . . . 1 Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Sp...
Page 13 - Chapter 1. Overview of your new ThinkPad computer
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . 5 Caring for your ThinkPad computer . . . . 7 © Copyright IBM Corp. 2001 1
Page 14 - Front view
Your ThinkPad at a glance Front view System-status indicators TrackPoint Computer display Ultrabay Plus Rear view Power jack Monitor connector Modem connector Ethernet connector USB connector Your ThinkPad at a glance 2 ThinkPad ® R30 Series Service and Troubleshooting Guide
Page 15 - Processor; Features
Features Processor v Intel ® Mobile Pentium ® III processor with Intel ® SpeedStep ™ technology or Intel ® Mobile Celeron ™ processor with on-die Level 2 cache Memory v Two slots (for base memory and memory upgrades) v Base: 128 MB v Maximum: 1 GB Note: The system allocates a portion of base memory ...
Page 17 - Size; Approximately 65 Kcal per hour; Specifications
Specifications Size v 13.3 or 14.1 inch display model:– Width: 313 mm (12.3 in.)– Depth: 254 mm (10 in.)– Height: 36 mm (1.42 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature– At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41...
Page 18 - Sin-wave input at 50 to 60 Hz; Battery
Electrical (ac adapter) v 72 W v Sin-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery v Lithium Ion– Nominal voltage: 10.8 V dc– Capacity: 4.0 AH v Nickel Metal Hydride– Nominal voltage: 9.6 V dc– Capacity: 4.5 AH Specifications 6 ThinkPad ® R30 Series Se...
Page 19 - Be careful about where and how you work; Caring for your ThinkPad computer
Caring for your ThinkPad computer Though your computer is designed to function reliably in normal workenvironments, you need to use common sense when handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer. Important tips: Be careful about where and...
Page 20 - If you forget your hard disk password, IBM will not reset your; Other important tips
v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes atan angle and attaching multiple or loose dis...
Page 21 - Cleaning your computer
PBX (private branch exchange) or any other digital telephone extension linebecause this could damage your modem. Analog phone lines are often usedin homes, while digital phone lines are often used in hotels or officebuildings. If you are not sure which kind of phone line you are using,contact your t...
Page 23 - Chapter 2. Solving computer problems
Chapter 2. Solving computer problems Diagnosing problems . . . . . . . . . 12 Troubleshooting . . . . . . . . . . . 13 Error codes or messages . . . . . . . 13 Errors without codes or messages . . . . 17 A password problem . . . . . . . . 19 A power switch problem . . . . . . . 19 Keyboard problems ...
Page 24 - Diagnosing problems; Solving computer problems
Diagnosing problems If you have a problem with your computer, you can test it by usingPC-Doctor ® for Windows ® . To run PC-Doctor for Windows, do as follows: 1. Click Start . 2. Move the cursor to Programs and then to PC-Doctor for Windows . 3. Click PC-Doctor for Windows . 4. Choose either the Qui...
Page 29 - Errors without codes or messages; Enter
Message: Hibernation error Solution: The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computercannot resume normal operation. v Restore the system configuration to what it was before your computerentered hibernation mod...
Page 31 - A password problem
Solution: When you use a DOS application that supports only the 640x480 resolution (VGA mode), the screen image might look slightly distorted orsmaller than the display size. This is to maintain compatibility with otherDOS applications and is not a defect. To expand the screen image to the same size...
Page 33 - TrackPoint problems; Standard PS/2 Port Mouse
Solution: If you connect an external numeric keypad or an external keyboard with a numeric keypad, the internal numeric keypad is disabled. Use theexternal numeric keypad instead. TrackPoint problems Problem: The cursor drifts when the computer is turned on or after it resumes normal operation. Solu...
Page 34 - Infrared port problems
Problem: The cursor does not move after the computer awakens from one of the power management modes. Solution: Make sure you followed the instructions in the on-board help, Access ThinkPad correctly if you reinstalled Windows with the AdvancedPower Management (APM) option. Infrared port problems Pro...
Page 35 - Standby or hibernation problems; critical low-battery error; Do not disconnect the external monitor while the
1. Click OK to disable DMA for the infrared port. 2. Close a parallel port panel. 3. Click the Infrared device button to open the infrared panel. 4. Choose DMA0 or DMA1 for the infrared port on the panel. 5. If you see the panel asked whether you want to disable DMA for an audiodevice, click OK . St...
Page 37 - Computer screen problems
Computer screen problems Problem: The screen is blank. Solution: Press Fn+Home to make the screen brighter. If the problem persists, do the ″ Solution ″ in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly....
Page 40 - Hard disk drive problems
Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery. Problem: The computer does not operate with a fully charged battery. Solut...
Page 42 - Software problems
Solution: The DVD movie playback software is reading the DVD. Wait for a few seconds before trying the buttons again. Problem: A CD cannot be written. Solution: Make sure the CD you placed in the CD-RW or DVD/CD-RW drive is either a CD-R or CD-RW. If you are writing to a CD-R, make sure it isblank. ...
Page 43 - Other problems; IBM BIOS Setup Utility
If you still have a problem, contact your place of purchase or the servicerepresentative for help. Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when ...
Page 44 - Starting BIOS Setup Utility; Set the configuration of your computer.; Restart
Starting BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The panels in this utility areas follows: v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a password....
Page 45 - Recover pre-installed software; Attention
Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped with your computer. This softwareincludes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, ...
Page 46 - Installing a new operating system and device drivers
To create a Recovery Repair diskette When the operating system cannot boot normally, you can use the RecoveryRepair diskette to boot your computer. Make a Recovery Repair diskette andsave it for future use. To make a Recovery Repair diskette: 1. Shut down and restart your computer. 2. Attach the ext...
Page 48 - Backing up data
For Windows Me: To capture a snapshot of your system configuration, or to restore yourconfiguration to an earlier snapshot using Windows Me, click Start → Programs → Accessories → System Tools → System Restore and follow the on-screen instructions. Backing up data Hard disks are reliable data storag...
Page 49 - Replacing the hard disk drive
Replacing the hard disk drive You can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or...
Page 51 - Turn off the computer, or enter hibernation mode.; Replacing the battery
Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer may not be able to enterhibernation mode. If this happens, turn off the co...
Page 53 - Chapter 3. Getting help and service from IBM
Chapter 3. Getting help and service from IBM Getting help and service . . . . . . . . 42 Getting help on the Web . . . . . . . . 42 Getting help by fax . . . . . . . . . 43 Calling IBM . . . . . . . . . . . . 43 Getting help around the world . . . . . . 45 © Copyright IBM Corp. 2001 41
Page 54 - Windows product, refer to the; Getting help on the Web; If you select; Profile; from the support page, you can create a customized; Getting help and service
Getting help and service If you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products...
Page 56 - Telephone numbers; Country or region
If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When cal...
Page 57 - Getting help around the world
Country or region Language Telephone Number Colombia Spanish 980-912-3021 Denmark Danish 45 20 82 00 Ecuador Spanish 1-800-426911 (option #4) Finland Finnish 09-22 931 840 France French 02 38 55 74 50 Germany German 07032-1549 201 Ireland English 01-815 9200 Italy Italian 02-7031-6101 Japan Japanese...
Page 59 - Appendix A. Important safety instructions; DANGER
Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, connect and disconnect cables as shown below wheninstalling, moving, or opening the covers of this product or attached devices. The3-pin power cord mu...
Page 61 - Modem safety information; Never install telephone wiring during a lightning storm.; Laser compliance statement
CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury.Do not put it in trash that is disposed of in landfills. Dispose of it asrequired by local ordinances or regulations. The LCD is made of glass, and rough handling or dropping the computercan cause the LCD to break. If...
Page 62 - Save these instructions.
LUOKAN 1 LASERLAITEAPPAREIL ALASER DE CLASSE 1KLASS 1 LASER APPARAT The drive is certified in the U.S. to conform to the requirements of theDepartment of Health and Human Services 21 Code of Federal Regulations(DHHS 21 CFR) Subchapter J for Class I laser products. In other countries, the drive is ce...
Page 63 - Appendix B. Warranty Information; Warranty Period
Appendix B. Warranty Information This appendix contains warranty information for your ThinkPad computer,warranty period, warranty service and support, and the IBM Statement ofLimited Warranty. Warranty Period Contact your place of purchase for warranty service information. Some IBMMachines are eligi...
Page 64 - Before you call for service
The following services are available during the warranty period: v Problem determination – Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action isnecessary to fix the problem. v IBM hardware repair – If the problem is determined to be...
Page 65 - Part 1 - General Terms; The IBM Warranty for Machines
To find the telephone number for the HelpCenter ™ nearest you, see 44 in Chapter 3, “Getting help and service from IBM” on page 41. IBM Statement of Limited Warranty Z125-4753-06 8/2000 Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms and Part2 - Country-uniq...
Page 66 - Items Not Covered by Warranty; questions and those regarding; WITHOUT WARRANTIES; CRUs
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVEEXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THATEVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THEWARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free op...
Page 67 - Limitation of Liability; Machine
Before IBM or your reseller exchanges a Machine or part, you agree to removeall features, parts, options, alterations, and attachments not under warrantyservice. You also agree to 1. ensure that the Machine is free of any legal obligations or restrictions thatprevent its exchange; 2. obtain authoriz...
Page 68 - laws in the Province of Ontario.; UNITED STATES; laws of the State of New York.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THEFOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FORDAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTEDABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANYECONOMIC CONSEQUENTIAL DAMAGES, LOST...
Page 69 - laws of the State or Territory.
ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you mayhave under the Trade Practices Act 1974 or other similar legislation and areonly limited to the extent permitted by th...
Page 70 - laws of Hong Kong Special Administrative Region.
chairman of the proceedings. Vacancies in the post of chairman shall be filledby the president of the ICC. Other vacancies shall be filled by the respectivenominating party. Proceedings shall continue from the stage they were atwhen the vacancy occurred. If one of the parties refuses or otherwise fa...
Page 71 - Limitation of Liability:; The following is added to this Section:
apply in respect of any goods which IBM provides, if you require the goodsfor the purposes of a business as defined in that Act. Limitation of Liability: The following is added to this Section: Where Machines are not acquired for the purposes of a business as defined inthe Consumer Guarantees Act 19...
Page 74 - even if IBM or your reseller is informed of their possibility.
Limitation of Liability: The following replaces the second sentence of the first paragraph of this Section: In such instances, regardless of the basis on which you are entitled to claimdamages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The follow...
Page 75 - The following replaces items 1 and 2 of the first paragraph
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND Limitation of Liability: The following is added to this Section: IBM’s entire liability to you for actual damages arising in all situationsinvolving nonperformance by IBM in respect of the subject matter of thisStatement of Warranty will be limi...
Page 77 - Processing date data; The foregoing is a Year 2000 Readiness Disclosure.
Appendix C. Notices This publication was developed for products and services offered in theU.S.A. IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available ...
Page 78 - Federal Communications Commission (FCC) Statement; Reorient or relocate the receiving antenna.
References to the Web site addresses Any references in this publication to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of thoseWeb sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web s...
Page 79 - Industry Canada Class B Emission Compliance Statement; This Class B digital apparatus complies with Canadian ICES-003.; Avis de conformité à la réglementation d’Industrie Canada; This product satisfies the Class B limits of EN 55022.; Telecommunication notices
International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone 1-919-543-2193 Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique d...
Page 80 - Fax Branding
2. The built-in modem is built into the ThinkPad computer. It complies withPart 68 of the FCC Rules. A label is affixed to the bottom of the computerthat contains, among other things, the FCC registration number, USOC,and Ringer Equivalency Number (REN) for this equipment. If thesenumbers are reques...
Page 81 - Industry Canada requirements; The; Ringer Equivalent Number; Avis
number of the sending machine or such business, other entity, or individual.(The telephone number provided may not be a 900 number or any othernumber for which charges exceed local or long-distance transmission charges.) Industry Canada requirements Notice The Industry Canada label identifies certif...
Page 82 - Avertissement; Notice for Australia; The following notice applies when using the telephony functions:
protection, d’exploitation et de sécurité des réseaux de télécommunications. LeMinistère n’assure toutefois pas que le matériel fonctionnera à la satisfactionde l’utilisateur. Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entrepris...
Page 83 - Notice for New Zealand; Fail safe requirements
Notice for New Zealand For the modem with approval number PTC 211/01/081 v The grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTe...
Page 85 - Notice for European Union countries; Hereby Ambit declares that this
Notice for European Union countries Hereby Ambit declares that this ″ J07M058 ″ modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. Appendix C. Notices 73
Page 86 - Using the Wireless LAN Adapter on board airplanes, or
Wireless Interoperability IBM ThinkPad 802.11b Wireless LAN Adapter (P/N 26P8092) (hereafter calledWireless LAN Adapter) is designed to be interoperable with any wirelessLAN product that is based on Direct Sequence Spread Spectrum (DSSS) radiotechnology and is compliant to: v The IEEE 802.11 Standar...
Page 87 - Appendix D. Wireless Regulatory Information; This device may not cause harmful interference, and; To comply with FCC RF exposure compliance requirements, a
Appendix D. Wireless Regulatory Information The ThinkPad R31 computer must be installed and used in strict accordancewith the instructions as described hereafter. This product complies with thefollowing radio frequency and safety standards. USA - Federal Communications Commission (FCC) This device c...
Page 88 - en Modifizierung an diesem Produkt zur
2. When you use any other RF option device that is not listed on the IBMsite, all other wireless features including the integrated transmitter inyour ThinkPad computer are required to be turned off. 3. Users are requrested to follow the RF Safety instructions on wirelessoption devices that are inclu...
Page 93 - Index
Index A Access Help vAccess ThinkPad v B battery problems 27replacing 39 BIOS Setup 32 C carrying the computer 7CD-ROM problems 28 CD-RW problems 28 cleaning the computer 9computer display problems 25configuration setup 32 D data backup 36DVD-ROM problems 28 DVD/CD-RW problems 28 E electronic help v...