Page 5 - Read This First; Read FRU Removal and Replacement
Read This First Before you go to the checkout guide, be sure to read thissection. Important Notes Only certified trained personnel should service the computer. Read FRU Removal and Replacement procedures before replacing any FRUs. Be extremely careful during write operations such as copying, saving,...
Page 6 - Screw Tightening Information; Plastic to plastic; How to Use Error Messages:; Use the error; Port Replicator Problems:; If you suspect a; How to Diagnose Multiple FRUs:; When the
Screw Tightening Information Loose screws can cause a reliability problem. The IBMThinkPad computer addresses this problem withnylon-coated screws. Tighten screws as follows: Plastic to plastic Turn an additional 90 degrees after the screw headtouches the surface of the plastic part: Logic card to p...
Page 7 - What to Do First:; Note for Warranty: During the warranty period, the
What to Do First: The service personnel must fill in the following information in the parts exchange form orparts return form that is attached to the returned FRU: 1. Name and phone number of service personnel2. Date of service3. Date when the part failed4. Date of purchase5. Failure symptoms, error...
Page 8 - When Only the Power-on Password is Set.
Disabling the Power-On Password: When Only the Power-on Password is Set. 1. Power off the computer.2. Turn the computer upside down.3. Loosen the memory-slot cover screw 1 , and remove the memory-slot cover 2 . 4. Short the power-on password jumper pads 3 . 1 3 5. Power on the computer and wait unti...
Page 10 - Product Overview
Product Overview The following table is an overview of the system featuresof the IBM ThinkPad 380Z computer. Feature Description Processor 2635-Hxx Intel Pentium II 233 MHz 2635-Jxx Intel Pentium II 300 MHz Bus Architecture PCI Bus Memory(Standard) 32MB (on the system board) Memory (Option) Maximum ...
Page 11 - Checkout Guide; Note: The diagnostic tests are intended to test only IBM; Match the verified symptoms with the following table; Verified Symptoms
Checkout Guide Use the following procedure as a guide for computerproblems. Note: The diagnostic tests are intended to test only IBM products. Non-IBM products, prototype cards, ormodified options can give false errors and invalidsystem responses. 1. Obtain the symptoms in detail.2. Verify the sympt...
Page 12 - Audio Checkout; Attention
Verified Symptoms Go To Other symptoms (suchas LCD monitorproblems). “Symptom-to-FRUIndex” on page 23, andthen go to “OtherSymptoms” on page 32. Audio Checkout 1. Go to the diagnostic menu by selecting Test in the Easy-Setup menu. 2. Select Audio and run the diagnostic tests.3. If the test detects a...
Page 13 - Fan Checkout; A to enter the advanced diagnostic mode.
9. If no error occurs when you test the formatted diskette, suspect the diskette that the customer usedwhen reporting the problem. Fan Checkout To check the fan, listen for the fan. If you cannot hear itrunning at power-on, replace the fan. If you can hear itrunning but not steadily, run the diagnos...
Page 14 - Warning: Do not replace a nondefective FRU.; Auxiliary Input Devices:; Memory Checkout; Flash Memory Update:
Warning: Do not replace a nondefective FRU. Reseat the keyboard cables.Replace the DC/DC card.Replace the system board. Auxiliary Input Devices: The following auxiliary input devices are supported: Numeric keypadMouse (PS/2 compatible)External keyboard (with keyboard/mouse cable) If any of these dev...
Page 15 - Power Systems Checkout; AC Adapter Checkout:
A new features or options is added to the computer. To update the flash memory, do the following: 1. Obtain an appropriate diskette containing the update.2. Insert the System Program Service diskette into drive A, and turn on the computer with ac power or a fullycharged battery. 3. Select Update sys...
Page 17 - Checking Operational Charging; Note; Turn off the computer and unplug the AC Adapter
circuit. Try to trickle charge the battery byattaching it to the computer with the ACadapter. 4. If the voltage is more than + 11.0 V dc, measure the resistance between the battery terminals 3 and 4.The resistance must be 4 to 30 K ohms. If the resistance is not correct, replace the battery. If the ...
Page 18 - Status Indicator Checkout; Note: Do not touch the keyboard and the pointing; TrackPoint Checkout
If the voltage is correct, replace the system board.If the voltage is not correct, the backup battery has been discharged. Replace the backup battery. If the backup battery discharges quickly after replacement, replace the system board. Wire Voltage (V dc) Red + 2.5 to + 3.7 Black Ground Status Indi...
Page 19 - Drifting Pointer
Drifting Pointer There may be cases when the pointer drifts for ashort while on the screen, this is not a hardwareproblem. This movement can occur when aslight, steady pressure is applied to theTrackPoint. No service action needs to be taken. 4. Go to the Easy-Setup menu.5. Move to an item with the ...
Page 20 - Note: Before you replace a monitor:
Optional Device Checkout If you suspect an optional device problem, do either of thefollowing: “Port Replicator Checkout”“External Monitor Self-Test” Port Replicator Checkout Do the following procedures to isolate a port replicatorproblem. A port replicator attaches to the systemexpansion connector ...
Page 21 - The screen is set to CRT or both on the ThinkPad; Configration program.; Note: The location of the test margin may vary with
2. Bus adapter (if used) If the screen is not rolling, run the monitor self-test asfollows: 1. Power-off the computer and monitor.2. Disconnect the monitor signal cable.3. Power-on the monitor4. Set the contrast to its maximum position.5. Set the brightness control to the center detent position. Che...
Page 22 - Note: Standby mode in Windows 98 is called suspend; Suspend Mode; Note: Suspend mode in Windows 95 is called standby
Power Management Features Three power management modes are provided by thecomputer to reduce power consumption and prolongbattery power. Standby Mode In standby mode, the following occurs: The LCD backlight turns off.The hard disk drive motor stops.The speaker is muted. The computer enters standby m...
Page 23 - Hibernation Mode; F12 keys are pressed.
Management Properties” window, the computer entershibernation mode under this condition. Note: In Windows 98, the Alarms setting in the “Power Management Properties” window maynot be synchronous with the actual low batterycondition which shows a blinking then asteady orange and may cause the alarm t...
Page 24 - Port Replicator Power Overload
Port Replicator Power Overload If a power shutdown occurs intermittently when PC Carddevices are used with a port replicator, suspect anover-current problem. Some PC Card devices use muchpower, and if at some point the required power exceedsthe allowed power, a power shutdown occurs. Isolate thispro...
Page 25 - Note: Perform the FRU replacement or actions in the; If no codes are available, use narrative symptoms.; Note: For IBM devices not supported by diagnostic; Numeric Error Codes
Symptom-to-FRU Index The symptom-to-FRU Index lists the symptoms and errorsand the possible causes. The most likely cause is listedfirst. Note: Perform the FRU replacement or actions in the sequence shown in the “FRU/Action” columns. If aFRU replacement did not solve the problem, putthe original par...
Page 30 - Beep Symptoms; No Beep Symptoms
Beep Symptoms No Beep Symptoms Symptom / Error FRU / Action in Sequence Continuous beeps. System board One beep and a blank,unreadable, or flashingLCD. 1. Reseat the LCD connector 2. LCD assembly 3. System board One beep, and the message“Unable to access bootsource” appears. 1. Boot device 2. System...
Page 31 - Function-Related Symptoms; Indicator-Related Symptoms; Infrared-Related Symptoms
Function-Related Symptoms Symptom / Error FRU / Action in Sequence The system does notsuspend or resume whenthe LCD is closed oropened. 1. Go to “Suspend Mode” on page 20,and check that thecomputer can entersuspend mode. 2. Boot an operating system and pressFn + F4. If the computer enterssuspend mod...
Page 32 - LCD-Related Symptoms; Important
Symptom / Error FRU / Action in Sequence Unable to communicateusing the Infrared (IR) Port. 1. Make sure the setup for the IR is correct.Use the ThinkPadConfigurations utility. 2. Make sure there are no fluorescent lightsnear the computer.The computer mayreceive optical noisefrom the fluorescentligh...
Page 33 - Power-Related Symptoms
Symptom / Error FRU / Action in Sequence No beep, power-on indicatoron, and a blank LCD duringPOST. 1. Reseat the CPU card. 2. DC/DC card 3. System board 1. LCD backlight not working. 2. LCD too dark.3. LCD brightness cannot be adjusted. 4. LCD contrast cannot be adjusted. 1. Reseat the LCD connecto...
Page 34 - Other Symptoms; Note: If you cannot find a symptom or an error in this list; Intermittent Problems; When analyzing the intermittent problem, do the following:; board in loop mode at least 10 times.; Undetermined Problems
Symptom / Error FRU / Action in Sequence Power shuts down duringoperation. 1. Go to “Power Systems Checkout”on page 13. 2. Battery pack 3. Remove the battery pack and let it cool for2 hours. 4. DC/DC card 5. System board 6. Check the power outlet. The system does not poweroff.(See “Reset Switch” onp...
Page 36 - Running the Diagnostics; F1 down until the Easy-Setup menu appears.
Running the Diagnostics Use either the TrackPoint or the cursor move keys tointeract with the tests. The following table lists the special tools used in thediagnostics: Use either the TrackPoint or the cursor move keys tointeract with the tests. The Enter key works in the sameway as when selecting t...
Page 37 - Click on a device to test, or click on Test All to test; mark appears beside the selected device. Repeat; To exit the loop, keep pressing Ctrl; Displaying the Error Log; Use the following procedures to display the errors:; Checking the Installed Devices List
8. Click on a device to test, or click on Test All to test all devices. Click on Looptest to run the tests in a repeated loop.The loop option menu appears. Click on a device; a mark appears beside the selected device. Repeat this step to select multiple devices. Click on OK tostart the diagnostic lo...
Page 38 - no second; Replace the first device in the configuration, such as; Diagnostic Error Codes; If an error is detected, the following appears:
If a device that is not installed appears in dark shade (forexample, FDD-2 appears in dark shade when no second FDD is installed), do the following: 1. Replace the first device in the configuration, such as an FDD-1. 2. If the problem persists, replace the system board. The Parallel, and Serial icon...
Page 40 - If an error is detected by the diagnostic; two leftmost digits first then replace the; FRU that is indicated by the; two rightmost digits. No
FRU Codes: If an error is detected by the diagnostic tests, a four-digit FRU code is displayed. The FRU codeindicates two suspected FRUs. Replace the FRU that isindicated by the two leftmost digits first; then replace the FRU that is indicated by the two rightmost digits. No FRU is assigned to code ...
Page 41 - Related Service Procedures; This section provides information on the following:; Status Indicators
Related Service Procedures This section provides information on the following: “Status Indicators”“Password Combinations” on page 40“Running a Low-Level Format” on page 40“Fn Key Combinations” on page 41 Status Indicators The status indicators show the current computer status indifferent colors (gre...
Page 42 - Password Combinations; POP is the same the HDP, a POP prompt; Running a Low-Level Format
Symbol Color Meaning 1 Battery Green The battery is fully charged. Orange The battery is charging. Blinkingorange The battery needs charging. 2 Hard Disk In Use Orange Data is read from or writtento the hard disk, diskette, orCD-ROM. 3 Numeric Lock Green The numeric keypad on thekeyboard is enabled....
Page 43 - Fn Key Combinations
3. Hold down F1 until the Easy Setup menu appears.4. Click on Test. The Basic Diagnostic menu appears.5. Press Ctrl + A to enter Advanced Diagnostic mode. The ThinkPad FRU Connections menu appears. 6. Click on Exit. The Keyboard Test menu appears.7. Click on Exit.8. Press Ctrl + L. The Low-Level For...
Page 45 - FRU Service Procedures; Replacing the System Board; Restoring the System Unit Serial Number; Follow the instructions on the menu.; Updating the Universally Unique IDentifier (UUID); overwrite it to the EEPROM.
They should not be reused. Do the following when you service this machine: Keep the screw kit (P/N 12J0808) in your tool bag.Always use new screws.Use a torque screwdriver if you have one. FRU Service Procedures Review the following procedures before replacing anyFRUs. Replacing the System Board Res...
Page 46 - Removal Reference; FRU
Removal Reference Refer to the following chart on where to go for the removalprocedure: Ref. No. FRU PageNo. 1010 DIMM Card and BackupBattery 45 1020 Battery Pack 46 1030 Hard Disk Drive 47 1040 Keyboard Unit 49 1050 Keyboard and Speakers 52 1060 Diskette Drive Assembly orCD-ROM Drive Assembly 55 10...
Page 47 - 010 DIMM Card and Backup Battery; Turn the computer upside down.
1010 DIMM Card and Backup Battery CAUTION:The backup battery is a lithium battery and can causea fire, an explosion, or severe burns. Do not rechargeit, remove its polarized connector, disassemble it, heatit above 100°C (212°F), incinerate it, or expose its cellcontents to water. Dispose of the batt...
Page 49 - Warning
1030 Hard Disk Drive Warning Do not drop or apply any shock.Do not apply pressure to the cover.Do not touch the connector. The hard disk drive is sensitive. Incorrect handlingcan cause damage and permanent loss of data on thehard disk. Before removing the hard disk drive, makea backup copy of all th...
Page 50 - HDD Capacity; Yes
Spacer Hard DiskDriver 5 5 6 HDD Capacity Actual Thickness With Spacer 4.0 GB 9.5 mm Yes 4.0 GB 12.5 mm No 6.4 GB 12.5 mm No Step Size (Quantity) Torque 6 M 3 x 2.8 mm, Flathead (4) 3-4 kgcm Note: Make sure that you use correct screws and tighten allof them firmly to the torque shown in the table. N...
Page 52 - and then go to step
Note: In order not to damage the connectors, pull the keyboard assembly toward you a little in step 5 , and then go to step 6 . 50
Page 53 - Stick a model name label on the keyboard.
When installing See the following figure for the direction of thespeaker connector: When replacing Stick a model name label on the keyboard. ThinkPad 380Z 51
Page 54 - 050 Keyboard and Speakers; Important: When you release latch B, be careful not to
1050 Keyboard and Speakers Battery Pack (1020)Keyboard Unit (1040) Important: When you release latch B, be careful not to apply any force to area A (lenses for statusindicators). 2 1 1 1 B A 52
Page 56 - When installing
When installing Attach the speakers to their correct side and route thespeaker cables as shown. The right speaker has a red wire.The left speaker has a blue wire. 54
Page 57 - Note: Make sure that the computer does not fall
1060 Diskette Drive Assembly orCD-ROM Drive Assembly Battery Pack (1020)Hard Disk Drive (1030)Keyboard Unit (1040) Note: Make sure that the computer does not fall backward when you remove the CD-ROM or thediskette drive assembly. Step Size (Quantity) Torque 1 M 2.5 x 6 mm, nylon-coated (1) 3-4 kgcm ...
Page 58 - 070 Diskette Drive and CD-ROM Drive; Diskette Drive
1070 Diskette Drive and CD-ROM Drive Battery Pack (1020)Keyboard Unit (1040)CD-ROM and Diskette Drive Assembly (1060) Note: When replacing a screw, be sure to tighten the pinkscrews and yellow onestightly. Diskette Drive 1 56
Page 64 - latches
8 8 9 latches * * When removing the LCD, be careful not to damage thelatches. Step Size (Quantity) Torque 8 M 2.5 x 6 mm, nylon-coated (3) 3-4 kgcm Note: Make sure that you use correct screws and tighten allof them firmly to the torque shown in the table. Never reusescrews that have been removed. Us...
Page 67 - Make sure the connectors are fitted firmly by; pressing the corners of the card.; The following figure shows the route of the fan
When installing Make sure the connectors are fitted firmly by pressing the corners of the card. A loose connection or a damaged card causes apower failure. The following figure shows the route of the fan assembly cables: ThinkPad 380Z 65
Page 69 - 110 Box Speaker and Microphone
1110 Box Speaker and Microphone Battery Pack (1020)Keyboard Unit (1040)CD-ROM and Diskette Drive Assembly (1060)LCD Unit (1080)Upper Shield Case (1100) Step Size (Quantity) Torque 1 M 2.5 x 12 mm, nylon-coated (3) 3-4 kgcm Note: Make sure that you use correct screws and tighten allof them firmly to ...
Page 73 - 130 System Board and PC Card Slot; The system unit serial number must be restored when
1130 System Board and PC Card Slot Notes: 1. The system unit serial number must be restored when the system board is replaced. To restore the systemunit serial number, select the option “Set systemidentification” on the maintenance diskette. The flashROM on the system board contains the vital produc...
Page 78 - before unplugging the connector
2020 LCD Inverter Card Battery Pack (1020)Keyboard Unit (1040)CD-ROM/Diskette Drive Assembly (1060)LCD Unit (1080)LCD Front Cover (2010) Unwrap the aluminum insulator from the inverter cardconnector 1 before unplugging the connector 3 . 2 3 1 76
Page 80 - Note: Lift the LCD panel a little to disconnect the flexible; cable in step
Note: Lift the LCD panel a little to disconnect the flexible cable in step 4 . 5 4 The position of the flexible cable connector may vary bythe type of LCD. 78
Page 81 - Hinges and latches
2040 LCD Misc. Parts Battery Pack (1020)Keyboard Unit (1040)CD-ROM/Diskette Drive Assembly (1060)LCD Unit (1080)LCD Front Cover (2010)LCD Inverter Card (2020)LCD Panel (2030) Hinges and latches 1 2 3 : Hinges 4 5 : Latches 4 5 1 (a) (a) (b) ThinkPad 380Z 79
Page 86 - TrackPoint
Locations Front View 1 LCD latches 2 Color LCD screen 3 Brightness control 4 Fan louver 5 Infrared port 6 Diskette eject button 7 Diskette drive 8 CD-ROM emergency eject hole 9 CD-ROM eject button 1 CD-ROM in-use indicator 11 CD-ROM drive 12 Stereo speakers 13 Palm rest 14 TrackPoint 15 Fn key 16 Ke...
Page 87 - Bottom View
Bottom View 1 Memory-slot cover 2 Reset switch 3 Memory slots and backup battery 4 Expansion connectors 5 Battery pack lock 6 Battery pack 7 Serial number label ThinkPad 380Z 85
Page 88 - Rear View
Rear View 1 Hard disk drive 2 Security keyhole 3 PC Card eject buttons 4 PC Card slots 5 Volume control 6 Microphone jack/Line-in jack 7 Headphone jack 8 Power switch 9 External-input device connector 1 Power jack 11 Universal serial bus (USB) port 12 Serial connector 13 Parallel connector 14 Extern...
Page 89 - Parts List
Parts List 1 31 24 22 21 20 19 18 2 3 4 4 5 6 7 8 9 10 11 12 13 14 15 16 17 23 25 26 27 28 29 30 32 33 34 35 36 ThinkPad 380Z 87
Page 91 - FRU Name; NS
Ref. No. FRU Name FRU No. NS Base Misc. Parts Kit includes: 05K5696 LCD Cable Holder (Ref.No.2)Support Plate (Ref.No.4.)Air Duct (Ref.No.8)Power Switch Knob (Ref.No.23) NS Logo for LG Korea 11J8373 NS Cable Holding Tape 11J8376 Note: NS: Not Shown ThinkPad 380Z 89
Page 93 - LCD Assembly
LCD Assembly 3 4 5 7 8 12 11 10 6 6b 6a 9 1 2 ThinkPad 380Z 91
Page 96 - Miscellaneous and Option Parts List; Miscellaneous Parts; Screw Kit includes:
Miscellaneous and Option Parts List Miscellaneous Parts FRU Name FRU No. Screw Kit includes: 05K5725 M2.5 x 6, Flat Head (9)M2.5 x 3, Flat Head (1)M2.5 x 4.8, Flat Head (1)Hex Stud (6)M2.5 x 6, Bind (Black) (19)M2.5 x 8, Bind (Black) (7)M2 x 6, Bind (4)M2 x 18, Bind (3)M2.5 x 22, Bind Nylock (2)M2.5...
Page 100 - Power Cords
Power Cords IBM power cords for a specific country are usuallyavailable only in that country: For 2-pin power cords: IBMPowerCordPartNumber Used in These Countries 13H5264 Bahamas, Barbados, Bermuda, Bolivia, Canada,Cayman Islands, Colombia, Costa Rica,Dominican Republic, Ecuador, El Salvador,Guatem...
Page 102 - IBM
Notices References in this publication to IBM products, programs,or services do not imply that IBM intends to make theseavailable in all countries in which IBM operates. Anyreference to an IBM product, program, or service is notintended to state or imply that only that IBM product,program, or servic...
