IBM R2E2 - Manual

IBM R2E2

IBM R2E2 – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.

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Table of Contents:

  • Page 3 – Contents; Chapter 1: Introduction
  • Page 5 – Audience; Organization
  • Page 6 – The Tivoli Netcool/Proviso product suite; Tivoli Netcool/Proviso documentation
  • Page 7 – Chapter 2: Devices and Services; Summary of Device Technology
  • Page 8 – Categories of Service Reporting; Services and Devices Monitored
  • Page 9 – Sources of Collected Data; Collecting CDR and CMR Data with Cisco CallManager
  • Page 10 – Port for SQL Access; Troubleshooting Note for SQL Requests
  • Page 12 – Prerequisites; SNMP Access; Cisco CallManager Configuration; cdrEnabled; CdrLogCallsWithZeroDurationFlag; CallDiagnosticsEnabled; MaxCdrRecords
  • Page 13 – LocalCDRPath; PrimaryCDRDSN; CDRFlatFileInterval; Supported MIBs
  • Page 14 – name; Bulk input file; schema; Example CDR CSV file:
  • Page 15 – Bulk adaptor design files
  • Page 16 – NOTES
  • Page 17 – Chapter 3: Supported Reports and KPIs; Reporter sets
  • Page 19 – Reporter set tree
  • Page 20 – Reporter set contents; Global Customer Reports; Global VOIP; Call Detail Record; Cluster; KPIs
  • Page 21 – Cluster Quality Resource
  • Page 22 – Charts; Top 10 Cluster Call Completion; Cluster Quality Group; Cluster Utilization Group
  • Page 23 – Top 10 Cluster Number of Calls
  • Page 24 – Cluster Utilization MLH Resource
  • Page 25 – CDR Call Distribution Resource; Top 10 CDR Number of Calls; Top 10 CDR Number of Errors
  • Page 26 – CDR VoiceMail Usage Resource
  • Page 27 – CDR Call Distribution Group
  • Page 28 – Codec
  • Page 29 – Infrastructure; CallManager Server; CCM Sql Server Resource; CCM Sql Server Group
  • Page 32 – Gatekeeper; Gatekeeper Device Quality Resource
  • Page 33 – Gatekeeper Availability Resource Detail Chart
  • Page 34 – Gatekeeper Interface Availability Resource
  • Page 35 – Perfmon Active Calls Group; Perfmon Security Group; Perfmon Security Resource
  • Page 36 – Perfmon PSTN Resource; Perfmon PSTN Group; Perfmon MOH Resource; Perfmon MOH Group
  • Page 37 – Key performance indicators
  • Page 49 – Chapter 4: Configuring the technology pack; Before you begin
  • Page 50 – Configure the technology pack
  • Page 55 – Examples
  • Page 57 – CUCM environment only:
  • Page 60 – Tivoli Netcool/Proviso
  • Page 66 – Verifying resources
  • Page 67 – Appendix A: UBA parameters
  • Page 68 – Description
  • Page 79 – Value; Detail
  • Page 93 – Appendix B: Template file; Template file name and location
  • Page 94 – Additional information about UBA parameters
  • Page 99 – Notices
  • Page 100 – Trademarks
  • Page 103 – Additional Copyright Information; SCOTTY Stack
  • Page 108 – Xwpick
  • Page 110 – IBM
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IBM

Netcool/Proviso

Tivoli

Document Revision R2E2

Cisco IP Telephony 2.4.0.0 Technology Pack

User Guide

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Summary

Page 3 - Contents; Chapter 1: Introduction

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack iii Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Audience . . . . . . . . . . . . . . . . . . . . . . ...

Page 5 - Audience; Organization

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 1 Chapter 1: Introduction This manual describes the IBM® Tivoli® Netcool®/Proviso® Cisco IP Telephony Technology Pack. Specifically, the manual describes the reports that display information about the devices and technologies that...

Page 6 - The Tivoli Netcool/Proviso product suite; Tivoli Netcool/Proviso documentation

Chapter 1: Introduction 2 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack • Appendix B, Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) Explains the edits that must be made to the pack-specific UBA parameters delivered in the pack template file. The Tivoli Netcool/Provis...

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