HP T790 - Manual

Roll Covers ....................................................................................................................................... 178 Center Covers (Rear) ....................................................................................................................... 179 Rig...

1 Troubleshooting ● Using the Touch Control Panel (MFP only) ● Using the Touch Control Panel ● Service Key Combinations ● Product Troubleshooting trees (MFP) ● Paper-handling troubleshooting ● Ink-supplies troubleshooting ● Connectivity troubleshooting Using the Touch Control Panel (MFP only) The ex...

Using the Touch Control Panel The front panel is located on the front right of the printer. It gives you complete control of your printer:from the front panel, you can print, view information about the printer, change printer settings, performcalibrations and tests, and so on. The front panel also d...

Product Troubleshooting trees (MFP) Us the following troubleshooting trees to troubleshoot issues with the MFP in the first instance. Product Troubleshooting Tree Use this tree to troubleshoot the MFP. Figure 1-1 Troubleshooting 6 Chapter 1 Troubleshooting ENWW

Scanner Troubleshooting Tree Use this tree to troubleshoot the scanner in the MFP. Figure 1-2 Scanner Troubleshooting ENWW Product Troubleshooting trees (MFP) 7

Scanner CIS Troubleshooting Use this tree to troubleshoot the CIS of the scanner in the MFP. Figure 1-3 Scanner Troubleshooting Troubleshooting system error codes System Error Codes on page 35 contains a list of system error codes and their respective descriptions and recommended corrective actions....

Performing a service test on a failed assembly If possible, always perform a Service Test on the component/assembly that you are about to replace,just to make sure that is the component/assembly that has failed. Shown below is a list of the Service tests and the component(s) tested: ● Scan Axis Test...

Paper-handling troubleshooting Roll paper The Touch Control Panel of the product indicates that paper is misaligned or incorrectly positioned ● The roll may be loaded the wrong way. The paper should load over the roll toward you. ● Check that the paper is correctly loaded onto the spindle. ● The pap...

Ink-supplies troubleshooting ● Introduction to ink supplies ● Ink cartridge levels, information and replacement ● Printhead information, replacement and alignment ● Ink cartridge and printhead status messages ● Solving ink-supply problems ● Maintaining and cleaning the printheads Introduction to ink...

The Ink Cartridges for the T product series require no maintenance or cleaning. As long as each InkCartridge is inserted correctly into its slot, the ink will flow to the Printheads. Because the Printheadscontrol the amount of ink transferred to the page, you will continue to see high-quality printi...

Table 1-3 Available Printheads Product Model Part number HP 72 Gray & Photo Black Printhead All C9380A HP 72 Magenta & Cyan Printhead C9383A HP 72 Matte Black & Yellow Printhead C9384A General information about the ink supplies For optimum results from the product and modular ink deliver...

● Do not drop the Printheads. ● Proper handling will assure optimum performance throughout the Printhead life. ● Do not touch the end of the Ink Cartridge which is inserted into the product as there may be a smallamount of ink on the connection. ● Avoid storing partially used Ink Cartridges on their...

Printhead information, replacement and alignment Obtaining Printhead Information 1. Press on the Information icon. 2. Press on the Printhead Menu icon and the following screen is displayed, press on the printheadthat you want information on. 3. The Touch Control Panel displays information on the sel...

Changing a Printhead To change a Printhead there are two methods, the first is shown below by using the printhead tab, thesecond method is to access the main menu option (refer to the User's Guide for further details). 1. Press on the Information icon. 2. Press on the Printhead Menu icon and the fol...

21. Lower the scanner. 22. The Touch Control Panel display confirms that all printheads are correctly inserted. The productstarts checking and preparing the printheads. The default routine process, when all printheads arechanged, takes 10 minutes. If the product finds problems in preparing the print...

Image Quality Maintenance Procedure 1. Load the paper you wish to use. You can use a roll that is at least 610 mm (24 in) wide or a cutsheet that is A2 landscape or larger. Do not use transparent and semi-transparent paper to alignthe printheads. Photo paper is recommended for the best results; plai...

Test printhead separately You are recommended to test the printheads individually to find the failing printhead.Remove all the printheads and insert them alone one by one, Closing the latch and thecarriage cover after every insertion. The Touch Control Panel display will indicate the failingone show...

Error Code Status Name Status Message Description Comments 32768 Fails EnergyCalibration Reseat Energy calibration failed Could be caused by bad contact 65536 Empty Dummy OK during Purge Requested during purge, otherwiseshould be removed 131072 Full Dummy Remove Requested during purge 262144 End of ...

4. Clean the electrical connections on the backside of the printhead with a lint-free cloth. You cancarefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water.You can use the Flex Contacts Cleaning Tool. This is a delicate process and may damage the printhead. Do ...

Connectivity troubleshooting Connectivity problems are resolved differently for USB, embedded LAN and Jetdirect connectivity.Follow the advice given in the appropriate section below. Embedded LAN connectivity troubleshooting Perform the following procedure, checking the connectivity carefully after ...

Accessories There are two different accessories that can be connected into the USB Host port:. ● PostScript Upgrade Dongle, part number CN500B . This accessory is compatible with all HP Designjet T790, T1300 and T2300 series. ● External Hard Disk Drive, part number CN501A . This accessory is compati...

2 System Error Codes ● Introduction ● Product logs ● What to do if the Touch Control Panel is blank ● Continuable and Non-Continuable Error Codes ● System Error Code Brief Descriptions ● System Error Codes—Full Descriptions ● Appendix A: How to troubleshoot SE 79:04 ● Appendix B: Emergency firmware ...

● The Current configuration sheet. To print this press , then go to 'Internal Prints>Service Information Prints' . ● Which software application the customer is using. ● The internal error code, file, and line fields found on the Internal Error Screens available bypressing Up and Cancel at the sam...

Continuable and Non-Continuable Error Codes Some of the Error Codes are continuable, which means you can press OK on the Touch Screen Panel and continue working with the product. Non-Continuable Error Codes do not allow you to continueworking with the product, in this case power the product OFF and ...

System Error Codes—Full Descriptions This sections describes each of the system error codes and warnings that could be encountered whileusing the product and provides the repaperl action required to solve the problem detected. NOTE: Replace one component at a time and check whether the error has gon...

Problem Description: Unable to pressurize the Ink Delivery System Corrective action: Try the following: 1. Switch the power off from the back of the product and disconnect the power cord.Reconnect the power cord and power on the product. 2. Perform the Ink Delivery System diagnostic test to further ...

79:04 caused by a print job always have the same symptoms: 1. The job is received by the product and starts to process. 2. In the middle of the processing, the product stops and displays 79:04. 3. The product will display the 79:04 system error again after reboot. This is due to the fact that thepro...

3. If step 2 did not resolve the issue, it is possible to run a recovery of the hard disk. a. Start the product in Diagnostics Boot Mode. b. Perform a Hard Disk Recovery. This will erase data from the hard disk and reinstall the currentfirmware. It may take up to half an hour. 4. If step 3 did not r...

There’s no single set of symptoms behind hardware related 79:04 system errors. The most usual ones,however are: ● 79:04 during start up. Rebooting the product may or may not solve the problem ● 79:04 while processing or printing a job. Rebooting the product and printing the same job does notalways p...

7. If the issue is new and the issue happens since the first boot, do not replace the HDD. 8. If none of the previous steps solved the issue, escalate the issue with specific information, referto Reporting a system error to HP support on page 35 ● Unit information: S/N, P/N, accessories ● Conditions...

The error happens after a single job is sent. It’s easy to identify which job has produced the error, sinceevery time that this same job is sent, the error is displayed. 1. Reboot the product twice (after the first reboot, the product will show the 79:04 system error again,since the product will att...

3. Upgrade the product’s firmware. Even if the currently installed firmware version is the latest one,re-install it. 4. Try restoring the factory default settings from the product's Touch Control Panel. 5. Try the following changes in the workflow: a. Change the Print Language option in the Touch Co...

Embedded Web server method 1. You can access the Embedded Web Server by typing the IP address of the product in a Webbrowser. In the Support tab, click Service support to display the following page. 2. If the problem persists and is difficult to debug, try the extended diagnostics package. To enable...

Appendix D: How to check the display list memory for anHP-GL/2 job The display list memory is the memory the product needs to process an HP-GL/2 file. If the display list memory that the product needs is greater than the dedicated file processing memoryavailable, the product will show an out-of-memo...

3 Diagnostics Menu ● Introduction ● Diagnostic Tests and Utilities Introduction This chapter explains how to use the product's diagnostic tests and utilities, and what to do in the eventof any failure. NOTE: If possible, always perform a diagnostic test on a component that you are about to replace, ...

Diagnostic Tests and Utilities The following is a list of all diagnostic tests and utilities available in the product. For instructions onentering the Diagnostics menu, see Entering the Diagnostics Menu on page 81 . Scan Axis Test on page 81 Star-wheel lifter PRS Scan axis Cutter Paper Drive Test on...

Diagnostic tests also need to be performed after removing or replacing certain product components. Ifyou have removed or replaced product components, check the Service Calibration Guide to Removal and Installation on page 205 to see which tests and calibrations you need to perform. CAUTION: ALL THE ...

The Cutter is designed to cut roll paper after printing to the defined sheet size. Before executing thistest you should run the Scan Axis, Media Drive and Carriage tests to ensure that each of thesesubsystems is operating correctly. Perform the Scan Axis - Cutter test as follows. 1. In the Diagnosti...

Paper Drive Test The Paper Drive test diagnoses failures of components of the Paper Axis. You must perform the Paper Drive Test after: ● System Error Code 81:XZ. ● System Error Code 41:XZ. ● System Error Code 73:XZ. Diagnostic tests also need to be performed after removing or replacing certain produ...

Electronics Module Test The purpose and scope of this test is different when compared to some of the other HP Designjetproducts of the same platform. This procedure tests only the formatter, as the other subsystems suchas the PSU or Engine PCA are tested during the Initialization of the product ever...

Carriage Assembly Test The Carriage Assembly test diagnoses failures of any components of the Carriage. This test should berun in any of the following circumstances. ● Before replacing the Carriage Assembly. ● After removing or replacing certain product components. If you have removed or replaced pr...

23. The product makes some further checks. If all is well, the Touch Control Panel displays the followingmessage. 24. Press OK to end the test. Sensors Test The Sensors test diagnoses failures of any sensors of the product. Always run this test before replacingany of the following sensors: ● Scanner...

5. Follow the same procedure for the Pinchwheel Lever Sensor, the Media Sensor, and the RollCovers. To test the Media Sensor, you will have to feed paper into the product until it reaches the sensor. 6. The Touch Control Panel asks you to remove the paper. When you have removed the paper, press OK t...

Diagnostic tests also need to be performed after removing or replacing certain product components. Ifyou have removed or replaced product components, check the Service Calibration Guide to Removal and Installation on page 205 to see which tests and calibrations you need to perform. NOTE: Perform thi...

Ink Delivery System If there is a failure at any point during the tests, the Touch Control Panel will display the relevant System Error Code . To troubleshoot any displayed error codes, see System Error Codes—Full Descriptions on page 42 . 1. In the Diagnostics menu, scroll to IDS and press on this ...

16. The Touch Control Panel prompts you to insert all the Ink Cartridges. 17. Install all the Ink Cartridges. 18. Press OK to continue. 19. The Touch Control Panel then displays Acumen Supplies test results. 20. Press OK to end the test and return to the Diagnostics menu. Check Ink Supplies If there...

Check Leakage If there is a failure at any point during the tests, the Touch Control Panel will display the relevant System Error Code . To troubleshoot any displayed error codes, see System Error Codes—Full Descriptions on page 42 . 1. In the Diagnostics menu, scroll to IDS and press on this menu o...

6. Use your fingers to push all of the pistons down, and press OK to continue. 7. If the Ink Supply Station is working properly, the Touch Control Panel prompts you to insert all theInk Cartridges. 8. Install all the Ink Cartridges and press OK to continue. 9. The leakage check starts and the Touch ...

Service station 1. In the Diagnostics menu, scroll to Service Station and press on this menu option. 2. The Touch Control Panel will show the Service Station submenu. 3. In the Service Station submenu, scroll to Service Station and press OK to start the test. 4. The Touch Control Panel then prompts ...

Primer motor 1. In the Diagnostics menu, scroll to Service Station and press on this menu option. 2. The Touch Control Panel will show the Service Station submenu. 3. In the Service Station submenu, scroll to Primer Motor and press OK to start the test. 4. The Touch Control Panel then prompts you to...

6. The product performs two movements. Then a screen is shown where the zero position sensor ischecked. It is a sensor that detects when the primer is in the zero position. The initial value for thesensor is shown. Then the primer motor is moved until a changed is shown in current value. 7. The prod...

NOTE: In some cases, particularly after resetting the product to factory defaults, it may take as long as 5 minutes to obtain an IP configuration. 1. In the Diagnostics menu, scroll to I/O Information and press on this menu option. 2. The Touch Control Panel displays the I/O Information. 3. Press OK...

2. The Touch Control Panel prompts you to enable the connectivity. Press OK to confirm or, UP orDown to change the option YES or NO. 3. The connectivity is enabled if YES option is confirmed. Press OK to restart. Unit Information Utility 1. The Unit Information test retrieves the Firmware Version, S...

4. The Touch Control Panel displays the firmware level, serial number of the product and the partnumber. 5. Press OK to continue and return to the menu. EEROM Reset Utility The EEROM Reset test resets the product to the factory defaults and delete any user information/files. 1. In the Diagnostics me...

5. The Touch Control Panel prompts you to shut down the product to complete the test. 6. Press OK to shut down the product. Touch Control Panel Lock Reset This utility enables the Touch Control Panel to be unlocked when it has been locked by mistake andcannot be remotely unlocked from Web JetAdmin. ...

3. The Touch Control Panel lock is reset. Press OK to end the utility and return to the main menu. Hard Disk Recovery Utility The Hard Disk Recovery utility erases the hard disk and restores the factory firmware. This option isalso available from the Service Menu. 1. In the Service Utilities submenu...

File System Check The File System Check checks the file system on the hard disk and automatically corrects any problemsthat it finds. This option is also available from the Service Menu. 1. In the Diagnostics menu, select File System Check and press on this menu option. 2. The Touch Control Panel as...

4 Service Menu ● Introduction ● Service Utilities ● Service Calibrations Introduction This chapter explains the product's internal Service Utilities and Calibrations, available from the ServiceMenu. Service Utilities The following is a list of all internal Service Utilities available in the product....

Insecure mode 1-pass mode 5-pass mode Disk Wipe (DOD 5220.220M) Hard Disk Recovery Utility on page 132 Show/Hide Touch Control Panel Information on page 133 Enable/Disable Port 280 on page 134 File System Check on page 135 I/O Tests on page 135 Rewinder Adjust on page 137 Adjust Rewinder 1 Adjust Re...

Turn Drive Roller The purpose of this Service Utility is to rotate the Drive Roller and the Overdrive in order to clean them. NOTE: Remove the media from the product before proceeding with the procedure. Perform the Turn Drive Roller utility as follows: 1. Remove Media from the paper path. 2. Remove...

6. The test begins and the Touch Control Panel displays the following message: ● Checking Media Presence Sensor 7. If paper is loaded, the service utility will be cancelled. In this case, unload the paper and start againfrom step 1 . If no paper is loaded, the test will continue. 8. The Drive Roller...

10. The product will now perform the Printhead Alignment and Touch Control Panel will prompt you tocontinue with the Printhead Alignment, select Align now and press the OK key. 11. Once the Printhead Alignment is completed, the following message will be displayed on the TouchControl Panel. Press the...

You can choose from the following Preventive Maintenance Kits: ● Preventive Maintenance Kit 1 (PMK1). See Preventive Maintenance Kit #1 for 44-in models (CH538-67024) on page 443 . ● Preventive Maintenance Kit 2 (PMK2). See Preventive Maintenance Kit #2 (CH538-67040) on page 444 . NOTE: For more inf...

● Service Station ● Scanner Counters If you replace a part, you should reset the Life Counters as follows: Replaced part Reset Life Counters Scan-axis motor SV Scan-Axis Motor Belt assembly SV Scan-Axis Belt Carriage assembly SV Carriage Ink supply tubes SV (with trailing cables) Tubes and Trailing ...

information on using this print refer to the Image Quality Troubleshooting Guide (in the EWS-SupportTab or in the CD). 1. Select Diagnostic Print . 2. Select the Diagnostic Print required. Set Date and Time The purpose of this Service Utility is to set the internal clock of the product. Perform the ...

Enable/Disable Firewall The purpose of this Service Utility is to enable or disable the system firewall. There are currently noknown cases when this will be needed, but it may help some users experiencing unexplainedconnectivity failures on embedded LANs. Perform the Enable/Disable Firewall utility ...

Enable/Disable Sleep Mode 1. In the Service Utilities submenu, scroll to Enable/Disable Sleep Mode and press on this menu option. 2. The Touch Control Panel tells you whether sleep mode is currently enabled or disabled. Press OK to continue or Cancel to leave the sleep mode status unchanged. 3. The ...

Show/Hide Touch Control Panel Information The purpose of this utility is to prevent network information from being viewed directly from the EWS orthe screen of the Touch Control Panel. 1. In the Service Utilities submenu, scroll to SNMP Language Write Access and press this menu option. 2. Use the Up...

Enable/Disable Port 280 This security utility allows you to enable or disable port 280 communication with the Embedded WebServer using the embedded LAN connection. 1. In the Service Utilities submenu, scroll to Enable/Disable Port280 and press on this menu option. 2. The Touch Control Panel tells yo...

Rewinder Adjust The Rewinder Adjust utility clears the calibration parameters associated with a Rewinder motor when ithas to be replaced. The changes made by this utility take effect only after the product has been restarted. Therefore, youare recommended to proceed in the following order. 1. Use th...

d. Confirm your selection by pressing OK . e. The product resets the calibration parameters and checks that the default values have beencorrectly saved inside the NVM memory. If the check fails, a 79:04 error is generated, and theprocedure is interrupted. Otherwise, the product confirms success as f...

2. Wait until you see the following message. Open the upper roll cover and press OK . Disabling the upper roll cover has some implications for the operation of the product. ● If the product switches to printing on Roll 2 for any reason, Roll 1 can be unloaded. This can beavoided by not loading any R...

Special Cutter Mode The purpose of this utility is to improve the cut quality for some papers that present some cut-qualityproblems (straightness problems) using the normal mode. When this mode is enabled, this utilitychanges the cutting mode for all generic natural tracing papers. This mode reduces...

NOTE: Before running the scanner validation open the scanner to check that the glass plate is free of dirt, dust and scratches. Clean the glass plate if necessary before proceeding Cleaning the Glass Plate on page 440 . 1. In the Service Utilities submenu, scroll down and select the Scanner validati...

7. Wait until the scanner validation test has completed. The Touch Control Panel will then show thetest results. Press OK to continue NOTE: If scanner validation result is FAIL : ● Check that the calibration sheet is in good condition according to previous note. Replace with anew one if necessary. ●...

SCANdump SCANdump is an archive file that can be viewed with SCANview (SCANtest). The SCANdump fileconsists of the following: ● Four light profiles (see below for an explanation on Light Profiles). ◦ RGB: Unadjusted. ◦ RGB: Adjusted. ◦ Grey: Unadjusted. ◦ Grey: Adjusted. ● A statistic file and docum...

A white patch is located at each end of the CIS element. The one at the start of the CIS is a bit smallerthan the one at the end, it makes a black point, unlike the end which makes a Black and a White point. Reading the Corrected Light Profile A corrected light profile should be within the Min/Max s...

A light profile with an about 20 pixel drop can be a contaminated lens in the CIS module. A completely flat light profile in one color or all colors can either be one specific LED or the entire CISmodule that is faulty. Adjustment scanner Y-Axis scale The scanner may produce a vertical distortion in...

7. Press Start . 8. The Control Panel prompts you to feed the original. Load the Scanner IQ plot that you printedpreviously in the Scanner input tray. Wait then for the product to scan and print the image. 150 Chapter 4 Service Menu ENWW

Service Calibrations The product has several calibration procedures that must be performed under certain conditions. NOTE: REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR COMPONENT. The following is a list of all interna...

Paper Advance Calibration The purpose of this Service Calibration is to calibrate the nominal advance of the paper. This calibrationis necessary to control the exact movement of the paper in order to avoid print quality problems likebanding. If you need to perform a Paper Advance Calibration to solv...

7. Once the Analog Encoder has been calibrated correctly, the Touch Control Panel prompts you toselect the type of paper you will use. Use the Arrow keys to choose roll or sheet paper. Press the OK key to start loading the paper. 8. The Touch Control Panel prompts you to load the paper. Make sure yo...

Drop Detector Calibration The purpose of this Service Calibration is to calibrate the Drop Detector (located in the Service Station)in relation to the Carriage Assembly. There are two menu options to calibrate the Drop Detector: ● Calibrate Drop Detector ● Reset Calibration Flag Always perform the R...

4. The product resets the calibration flag. Press OK to return to the menu. 5. Shut down the product and replace the drop detector. 6. Start the product and calibrate the drop detector. Calibrate Drop Detector 1. In the Service Calibrations submenu, scroll to Drop Detector calibration and press OK ....

4. The product will start to calibrate the Drop Detector, which takes about 30 seconds. 5. Once the Drop Detector has been calibrated, the results will be displayed on the Touch ControlPanel. Press OK to finish the calibration. The offset is the displacement from the nominal carriage position for do...

Perform the Line Sensor Calibration in the following cases. ● If the edge detect procedure fails during paper loading. ● If the Carriage is disassembled or replaced. ● If the Line Sensor is disassembled or replaced. ● If banding is detected in prints. ● If misalignment between colors is detected. Se...

Calibrate Sheet Sensor The purpose of this Service Calibration is to calibrate the sheet sensor. This sensor should be calibratedwhenever a new sensor is installed. This calibration should also be performed if the following problemsare encountered: ● While attempting to load roll media, if the Front...

4. If the calibration was successful, a message appears such as the following. If you see an errormessage, check that the sheet sensor is connected, and retry the calibration. Calibrate the Scanner The purpose of this is to perform a full calibration of the scanner consisting of the following tests:...

5 Parts and Diagrams Product Support on page 174 Center Covers Front (1 of 3) on page 175 Center Covers Front (2 of 3) on page 176 Center Covers Front (3 of 3) on page 177 Roll Covers on page 178 Center Covers (Rear) on page 179 Right Cover on page 180 Left Cover on page 181 Right Hand Assemblies on...

Product Support HP Part Number Part Description Cross-reference Products Applicable 1 Q5669-60718 Leg Cover (CSR A) (Left & Right) All 2 Q5669-60716 Leg Assembly (Left & Right) All 3 CN727-60056 Stand Foot w/ extension w/ screw (x2) T2300 4 Q6659-60237 Bin Assembly (includes Bin Support, gra...

Roll Covers HP Part Number Part Description Cross-reference Products Applicable 1 CH538-67003 Upper Roll Cover Assembly with pinches Roll Cover, Upper on page 381 T790-44”-1R, T1300, T2300 CQ305–60018 Upper Roll Cover Assembly Basic SV T790-24” CH539-67009 Upper Roll Cover Assembly Basic SV T790-44”...

Right Cover HP Part Number Part Description Cross-reference Products Applicable 1 CN727–60083 Right Cover (Without Right Ink Door Cover) Right Cover on page 368 T1300, T2300 CH539-67006 Right Cover T790-24” CH538-67014 T1200 Right Cover T790-44” 2 CN727–60053 Integrated Front Trim Carbonite (Left an...

Left Cover HP Part Number Part Description Cross-reference Products Applicable 1 CH538-67017 Left Ink Cartridge Door Left Ink Cartridge Door on page 296 T1300-44”-2R, T2300 CH539-67008 Left Ink Cartridge Door T790-24”, T790-44” 2 CN727-60053 Integrated Front Trim L & R Carbonite) Left Front Trim...

Right Hand Assemblies HP Part Number Part Description Cross-reference Products Applicable 1 Q6675-60043 Carriage Rail Oiler Carriage Rail Oiler on page 251 All 2 Q5669-67807 Pen to Paper Space (PPS) Solenoid Pen to Paper Space (PPS) Solenoid on page 345 All 3 CH538-60141 Scan-Axis Motor Scan-axis Mo...

Left Hand Assemblies HP Part Number Part Description Cross-reference Products Applicable 1 Q6683-60188 Left Ink Supply Station Left Ink Supply Station on page 299 All 2 Q6718-67017 Starwheel Motor Starwheel Motor on page 409 All 3 CK837-67020 Encoder Sensor Encoder Disk and Encoder Sensor on page 28...

Roll Supports HP Part Number Part Description Cross-reference Products Applicable 1 CR651–67007 Upper Right Roll Cover Support Carbonite Roll Support, Upper Right on page 391 T1300-44”-2R, T2300 CR647–67006 Upper Right Support T790-24”, T790-44” 2 CN727-60045 Upper Left Roll Cover Support Carbonite ...

Tools 1 HP Part Number Part Description Products Applicable 1 Q6675-67018 Media Driver Tool Kit (includes the Handle for Media Driver Tool Support and the Media Driver Adjustment Tool) All 2 Q5669-60690 Flex Contacts Cleaning Tool (CSR A) All 3-4 Q6687-60084 Pinchwheel Insertion Tool All 192 Chapter...

Tools 2 HP Part Number Part Description Products Applicable 5 Q6675-67017 Spanner Tool All 6 Q6683-67001 Tool Kit (includes pinchwheel alignment tool, paper driver tool, spanner # 13, oil dispenser, insert spring tool, tweezers, T15 screwdriver, 100 cc isopropyl alcohol, lubricant oil, plastic glove...

Miscellaneous Parts HP Part Number Part Description Products Applicable CH538-67006 Engine Cables Kit Cables included ● CH538-50012: TT Touch Control Panel Cable ● CH538-60049: TT Top Rewinder Encoder Cable ● 9170–2158 Ferrite Trailing Cable (A) ● 9170–2364: Ferrite Engine Harness (B) ● 9170-2408: F...

HP Part Number Part Description Products Applicable ● CH538-50001: TT Mechatronic Data Harness (A) ● CH538-50002: TT Mechatronic Power Harness (B) ● CH538-50003: TT Engine Harness (C) ● Q6675-50002: ISS Cable Harness Left with ferrite (D) CN727-67016 Interconnect Cables Kit 44in Cables and included ...

HP Part Number Part Description Products Applicable CH538-67024 Preventive Maintenance Kit #1 Included ● 9223-1023: AP KFT-PPR .004-IN-THK 27-IN ● CH538-60141 Scan Axis Motor Poly-V SV T790-44”-1R, T1300-44”-2R, T2300 CH538-67040 Preventive Maintenance Kit #2 Included ● 0515-5119: SCREW-MACH M2.5 X ...

6 Removal and Installation ● Introduction on page 202 ● Service Calibration Guide to Removal and Installation on page 205 ● Belt Assembly on page 207 ● Bin Assembly on page 207 ● Bi-stable Springs on page 210 ● Bumpers, Left and Right on page 215 ● Carriage and Cutter Assembly on page 237 ● Carriage...

Introduction This chapter is a step-by-step guide to the removal and installation of the key components of the product.You may find it useful to check off the steps as they are performed. Use the illustrations for eachprocedure to identify the parts referred to in the text. Some of the procedures ha...

5. After removing a cover from the product, attach an earthing (ground) lead between the PCAcommon and earth ground. Touch all tools to earth ground to remove static charges before usingthem on the product. 6. After removing any PCA from the product, place it on a conductive foam pad or into its con...

Description/Comments Size Pipe Spanner 5.5 mm Flat-bladed Screwdriver N/A Customer Self Repair parts Some product parts are designated Customer Self Repair (CSR) parts, which means that a faulty partcan be replaced by the customer. Non-CSR parts need to be replaced by an engineer. There are twocateg...

Part number Description CSR type In box CN727-60093 Stand Foot Extension w/ screw A Yes CN727-60095 Scanner Glass Plate Holders (w/o glass plate) A Yes CN727-69005 Scanner Glass Plate A Yes For further information ● CSR Corporate Standards: http://standards.corp.hp.com/smc/hpstd/AHP0001501.htm ● CSR...

Component Diagnostic Tests Service Utilities & Calibrations Media Advance Drive Paper Drive Paper Advance Calibration. Media Advance Roller Paper Drive, Sensors. Paper Advance Calibration. Media Lever Position Sensor Sensors Out of Paper Sensor Sensors, Carriage Assembly. Pen to Paper Space (PPS...

Belt Assembly Removal 1. Switch off the product and remove the power cable. 2. Remove the Carriage Assembly. See Carriage Assembly on page 184 . 3. Slide the Belt Assembly out of the attachment on the Carriage Assembly. 4. Remove the Belt Tensioner Assembly. NOTE: When you finish installing or repla...

Bi-stable Springs These parts should not be replaced by customers. Removal 1. Remove the Roll Cover, Lower on page 378 . 2. Unscrew the Left Bi-stable Spring from the Lower Roll Cover. 3. Unscrew the Right Bi-stable Spring from the Lower Roll Cover. Installation 1. There are two pre-loaded Bi-stable...

16. Free the other end of the metal link of the left Bi-stable Spring. 17. Store the metal links that you have removed. Bumpers, Left and Right Removal 1. Switch off the product and remove the power cable. 2. Remove the Right Cover on page 368 . 3. Remove the Left Cover on page 317 . 4. Remove the T...

29. Pull the Power and Data Harness under the arc right. Connecting the Data Harness and ISS Harness Cable Wether you are reconnecting or replacing the cables it is important that the ISS Harness and DataHarness are connected correctly to their corresponding connectors on the Engine PCA, it is possi...

6. The connector for the Data Harness on the Engine PCA includes a cable tie that prevents anincorrect connection of the ISS Harness Cable. 7. The connector of the ISS Harness Cable cannot be inserted because of the cable tie. Interconnect Cables Kit Remove Touch Panel Cables 1. Switch off the produ...

18. Disconnect from Interconnect Board the cables: Cable USB Interconnect to Ext Host, Cable USBInterconnect to Touch Panel, Cable Power-Data Interconnect to Touch Panel, Cable Interconnectto Power Switch. Remove Engine to Interconnect Cables 1. Disconnect from the Interconnect Board the cables: Cab...

Carriage and Cutter Assembly Removal 1. Switch off the product and remove the power cable. 2. Remove the Front Cover on page 275 . 3. Remove the Right Cover on page 368 . 4. Remove the Left Cover on page 317 . 5. Remove the Touch Control Panel on page 428 . 6. Remove the Front Cover on page 275 . 7....

33. Remove the Scan Side Panel. 34. Carefully slide the Carriage Assembly and Belt Assembly out of the product (and the Trailing Cableif you are removing it with the Carriage Assembly). CAUTION: Be careful not to damage the PRS Slider. NOTE: When you reinstall the Carriage Assembly, take care not to...

Carriage Cover and Carriage Latch Removal 1. Switch off the product and remove the power cable. 2. Remove the Right Cover on page 368 . 3. Open the Carriage Cover. 4. Remove all the Printheads. 5. Unscrew the small cover of the Carriage PCA. ENWW Carriage Cover and Carriage Latch 247

4. Remove the Carriage Rail Oiler from the product. 5. Add 2 or 3 drops of oil in the depression where the Slider fits. NOTE: When you reinstall the Carriage Rail Oiler, use the Oil and Oil Dispenser from the Lubrication Kit to add 2 or 3 drops of oil to the foam of the Carriage Rail Oiler and in th...

15. Remove the Carriage PCA from the carriage. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must perform, see Service Calibration Guide to Removal and Installation on page 205 . Cleanout Removal 1. S...

5. Unscrew four T-15 screws as shown. 6. Disconnect the paper sensor cable connector. 7. Extract the right side of the cleanout, as shown, and then the left side. Be careful with the papersensor cable. Center Support Removal 1. Switch off the product and remove the power cable. 2. Remove the Cleanou...

9. Push the knot of the cable in the direction of the arrow (if needed) . 10. Make sure that the cable is long enough when the scanner is in open position CAUTION: If the cable of the Scanner Position Sensor is too long it may be become trapped between the Right Scanner Cover and the Right Collar Fr...

10. Carefully pull the attachment clip forward until you can lift the bottom left corner of the Top Coverapproximately 10 mm. 11. Lift the Top Cover of the printer sufficiently to gain access to the Touch Control Panel ribbon cable. Drop Detector Removal 1. Switch off the product and remove the powe...

5. Remove the T-10 screw that secures the Drop Detector to the Service Station. 6. Lift the Drop Detector off the Service Station. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must perform, see Servi...

Encoder Disk and Encoder Sensor NOTE: Never install a previously used Encoder Sensor PCA. This can cause serious problems, and may make the product unusable. Removal 1. Switch off the product and remove the power cable. 2. Remove the Left Cover on page 317 . 3. Remove the EE Box on page 281 . 4. Rem...

7. Remove two T-6 screws that secure the Encoder Sensor to the Media Advance Drive. 8. Remove the Encoder Sensor PCA from the product. Encoder Strip For information about the Encoder Strip service parts, see Scan-Axis Assemblies on page 185 . Removal 1. Switch off the product and remove the power ca...

5. Use the spanner provided in the tool kit to remove the 13 mm locking nut that secures the EncoderStrip to the Encoder Strip Spring. 6. Remove the Encoder Strip Spring. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which ...

7. Loosen the T-10 uncapping screw sufficiently so you can manually move the Carriage Assemblyin the next step. 8. Push the Carriage Assembly into the print path. 9. Unclip the Encoder Strip tensioner from the right hand end and pull the encoder strip straight out. NOTE: When you finish installing o...

2. Fully loosen the two locking thumbscrews that secure the Formatter in the product. 3. Lift the Formatter out of the product. Installation 1. When you install a new Formatter, follow the instructions provided on the flier that accompanies itto set up the product. 2. If you try to install a Hard Di...

6. Screw the freewheel assembly to the roll cover. 7. Close the roll cover. Right Front Trim Removal 1. Switch off the product and remove the power cable. 2. Remove the Front Cover on page 275 . 3. Remove the Media Output Assembly on page 340 . 4. Remove the three T-20 screws that secure the Right F...

5. Unclip the Right Front Trim and pull it away from the printer. 6. Remove Right Front Trim from the product. Full Bleed Foam Removal The complete Full Bleed Foam is constructed of three separate sections, left, center and right. Thisprocedure describes how to remove the left section only. Removal ...

3. Remove the Left Full Bleed Foam from the left platen, and remove the Platen Middle Foams thatare exposed once the Full Bleed Foam has been removed. NOTE: When you reinstall the full bleed foams, take care to correctly seat them to avoid possible damage to the Carriage Assembly Hard Disk Drive Rem...

4. Unclip the right side of the Left Ink Cartridge Door. 5. Remove the Left Ink Cartridge Door. Right Ink Cartridge Door Removal 1. Switch off the product and remove the power cable. 2. Open the Right Ink Cartridge Door by inserting a screwdriver into the side to unlatch it, and thenlift up the door...

6. Remove the Right Ink Cartridge Door. Left Ink Supply Station Removal 1. Switch off the product and remove the power cable. 2. Remove the Left Cover on page 317 . 3. Remove two T-10 screws that secure the Left Side Plate of the Left Ink Supply Station. 4. Remove the Left Side Plates of the Left In...

Ink Supply Tubes & Trailing Cable Removal 1. Switch off the product and remove the power cable. 2. Remove the Right Cover on page 368 . 3. Remove the Left Cover on page 317 . 4. Remove the Touch Control Panel on page 428 . 5. Remove the Front Cover on page 275 6. Remove the Front Top Cover Assem...

Ink Supply Tubes Support Rail Removal 1. Switch off the product and remove the power cable. 2. Remove the Right Cover on page 368 . 3. Remove the Left Cover on page 317 . 4. Remove the Touch Control Panel on page 428 . 5. Remove the Rear Cover on page 366 . 6. Remove the Rear Cover (MFP only) on pag...

Interconnect PCA Removal 1. Switch off the product and remove the power cable. 2. Remove the Right Cover on page 368 . 3. Disconnect the eight cables indicated from the Interconnect PCA. 4. Remove the cable from the cable clamps indicated here. 5. Loosen (do not remove completely) the two screws tha...

14. Unclip the Left Trim. 15. Remove the Left Cover from the product. Left Front Trim Removal 1. Switch off the product and remove the power cable. 2. Remove the Front Cover on page 275 . 3. Remove the Media Output Assembly on page 340 . 4. Remove three T-20 screws that secure the Left Front Trim to...

6. Open the latch of the Scanner. 7. Remove two Left Scanner Cover. Scanner Latch and Hook Assembly (MFP only) Removal 1. Remove the Left Scanner Cover (MFP only) on page 321 . 2. Remove one T-20 screw and two T-15 screws. ENWW Scanner Latch and Hook Assembly (MFP only) 323

Installation ▲ When assembling back the new Latch make sure it fits into the reference pins. Line Sensor Removal 1. Switch off the product and remove the power cable. 2. Remove the Right Cover on page 368 . 3. Remove the Left Cover on page 317 . 4. Remove the Touch Control Panel on page 428 . 5. Rem...

21. Remove one T-10 screw that secures the Line Sensor to the Carriage Assembly. 22. Remove the Line Sensor from Carriage Assembly. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must perform, see Serv...

9. Carefully lift the Media Advance Drive out of the product. Installation without encoder sensor adjustment Use the following procedure to install and adjust a new Media Advance Drive. This is the normalprocedure that should be followed in most cases. You will need Media Advance Drive Adjustment To...

3. Insert the three T-15 attachment screws, but do not fully tighten them. 4. Position the Media Advance Drive Adjustment Tool on the end Media Advance Roller shaft, pushit firmly onto the shaft and maintain a constant pressure to ensure it is flush to the Media AdvanceDrive. 5. While maintaining pr...

7. While maintaining pressure on the Media Advance Drive Adjustment Tool, fully tighten the encodersensor adjustment screw. 8. Remove the Media Advance Drive Adjustment Tool. Encoder disk assembly 1. Remove the paper that protects the glue of a new encoder. 2. Pre-assemble the encoder on the roller ...

3. Press the encoder using the Media Advance Drive Adjustment Tool (reversed) so that it sticks tothe roller. NOTE: When you finish installing or replacing these components, you must perform the necessary Service Calibrations. To find which calibrations you must perform, see Service Calibration Guid...

4. Remove three T-15 screws that secure the Media Lever. 5. Lift the Media Lever of the mounting. 6. Remove the Media Lever from the product. Media Lever Position Sensor Removal 1. Switch off the product and remove the power cable. 2. Raise the Media Lever. 3. Remove the Left Cover on page 317 . 338...

7. Remove the Media Lever Position Sensor. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must perform, see Service Calibration Guide to Removal and Installation on page 205 . Media Output Assembly Rem...

10. Lift the Out Of Paper Sensor out of the Clean Out Assembly. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must perform, see Service Calibration Guide to Removal and Installation on page 205 . Left...

15. Remove the Pinchwheel Alignment Tool from the product. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must perform, see Service Calibration Guide to Removal and Installation on page 205 . Print Zon...

Power Supply Unit 1. Remove the EE Box on page 281 . 2. Unscrew a series of screws as shown. 3. Remove the PSU module from the EE box base. 362 Chapter 6 Removal and Installation ENWW

4. Disconnect cable and hooks. Real-time Clock Battery Removal and installation 1. Turn the product off and unplug the cable. Unplug any network or USB cables. 2. Remove the screws that attach the formatter to the product with your fingers, or with the help of aflat screwdriver, and remove the forma...

3. Secure the new Rear Cover on to the back of the product with six T-10 screws. Rear Cover Removal 1. Switch off the printer and remove the power cable. 2. Remove the Roll Cover, Upper on page 381 . 3. Remove the Converger on page 261 . 4. Remove the six T-15 and four T-20 screws that secure the Re...

Rear Deflectors Center Right Rear Deflector The Center Right Rear Deflector has a different removal procedure than the other rear deflectors 1. Remove one T-10 screw from the Center Right Rear Deflector. 2. Remove the Center Right Rear Deflector. ENWW Rear Deflectors 367

Remaining Rear Deflectors 1. Remove six T-15 screw. 2. Remove the Rear Cover and place on a flat surface. 3. Remove the remaining deflectors from the old Rear Cover, by removing one screw from eachdeflector. Right Cover Removal 1. Switch off the product and remove the power cable. 2. Remove the Fron...

9. Remove the Right Scanner Cover. CAUTION: Do not unscrew the hexagonal nut from bumper assembly. If accidentally unscrewed refer to bumper adjustment in the installation procedure (see Scanner Bumper (MFP only) on page 266 ) Roll Cover Bumpers, Lower Removal and installation 1. Remove the lower ro...

3. Remove the screw on the Roll Cover's right side that attaches to the Upper Right Roll Support. 4. Remove the Roll Cover hinge from the Roll Left Support Pin. 5. Remove the Roll Cover hinge from the Roll Right Support Pin. Left Roll Guide Removal 1. Switch off the product and remove the power cabl...

6. Remove five T-20 screws that secure the Left Roll Guide to the product. 7. Lower the left end and remove the Left Roll Guide from the product. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must per...

3. Remove seven T-20 screws that secure the Right Roll Guide to the product. 4. Lower the right end and remove the Right Roll Guide from the product. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must...

7. Disconnect the cable connector as shown. 8. Remove the Lower Left Roll Support, taking care not to damage the cables. Roll Support, Lower Right Removal 1. Remove the Right Cover on page 368 . 2. Remove the Roll Cover, Lower on page 378 . ENWW Roll Support, Lower Right 385

6. Remove two T-15 screws as shown. 7. Pull out the Lower Right Roll Support from the printer and remove the grounding cable. 8. Remove the Lower Right Roll Support. Roll Support Sensor, Lower Left Removal 1. Remove the Roll Support, Lower Left on page 384 . ENWW Roll Support Sensor, Lower Left 387

2. Unscrew the screw as shown. 3. Remove the cable. 4. The sensor has been removed. Roll Support Sensor, Upper Left Removal 1. Remove the Roll Support, Upper Left on page 389 . 388 Chapter 6 Removal and Installation ENWW

2. Unscrew the screw as shown. 3. Remove the sensor. Roll Support, Upper Left Removal 1. Remove the Roll Cover, Upper on page 381 . 2. Remove the Converger on page 261 . 3. Remove the Rear Cover on page 366 . 4. Remove the Rear Cover (MFP only) on page 363 . 5. Remove the two T–15 screws as shown. E...

9. Remove the Upper Left Roll Support. Roll Support, Upper Right Removal 1. Remove the Converger on page 261 . 2. Remove the Roll Cover, Upper on page 381 . 3. Remove the Rear Cover on page 366 . 4. Remove the Rear Cover (MFP only) on page 363 . 5. Remove two T-15 screws. 6. Remove one T-20 screws. ...

4. Pull out the sensor. 5. The sensor has been removed. Spindle Removal 1. Open the roll cover. 2. Remove the black end of the spindle from the product, then the blue end. CAUTION: Be sure to remove the black end first. Removing the blue end first could damage the black end. CAUTION: Do not insert y...

5. Carefully lift the Starwheel Assembly out of the product. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must perform, see Service Calibration Guide to Removal and Installation on page 205 . Starwhe...

Starwheel Lifter, Right Removal 1. Switch off the product and remove the power cable. 2. Remove the Right Cover on page 368 . 3. Remove the Starwheel Assembly on page 404 . 4. Loosen the T-10 uncapping screw sufficiently so you can manually move the Carriage Assemblyin step 8. 5. Push the Carriage A...

10. Tilt the Right Starwheel Lifter sufficiently to disengage the left attachment lug. 11. Remove the Right Starwheel Lifter from the product. NOTE: Do not remove the spring from the Right Starwheel Lifter, because it is difficult to reattach. NOTE: When you finish installing or replacing this compo...

9. Lift the Starwheel Motor out of the product. NOTE: When you finish installing or replacing this component, you must perform the necessary Service Calibrations. To find which calibrations you must perform, see Service Calibration Guide to Removal and Installation on page 205 . Wall Spacers Removal...

Touch Control Panel Removal 1. Switch off the product and remove the power cable. 2. Open the Right Ink Cartridge Door by inserting a screwdriver into the side to unlatch it, and thenlift up the door. 3. Remove one T-15 screw and two T-10 screws from the back of the Touch Control Panel. 4. Disconnec...

Window Removal 1. Switch off the printer and remove the power cable. 2. Open the Window. 3. Remove the two T-15 screws that secure the left Window hinge locking plate to the Top Cover. 4. Remove the left Window hinge locking plate from the Top Cover. ENWW Window 431

11. Lift the Window vertically out of the printer. Window Position Sensor Removal 1. Switch off the printer and remove the power cable. 2. Remove the Rear Cover on page 366 . 3. Remove the Front Top Cover on page 278 . 4. Disconnect the Window Position Sensor. 5. Remove one T-15 screw that secures t...

7 Preventive Maintenance ● Preventive Maintenance ● Preventive Maintenance Kits Preventive Maintenance Cleaning the Product To maintain the product in good operating condition, keep it free of accumulated dust, ink, and othercontamination. Cleaning intervals are determined by the product environment...

3. Apply any common household cleaning solution (water based only) to a soft, lint-free rag and applyit to the Drive Roller and Overdrive surface while it is rotating. Make sure that you thoroughly cleanthe Drive Roller and Overdrive surface. 4. Press Enter when you have completed the cleaning proce...

9. Clean the part of the encoder strip inside the Service Station by repeating steps 2 to 6. 10. Close the Scanner or Window. 11. Turn the product back on. Cleaning the Glass Plate The customer is recommended to clean the glass plate periodically, depending on the usage of theproduct. Keeping the gl...

Carriage Assembly Lubrication To ensure correct operation of the product you must lubricate the Carriage Assembly whenever any ofthe following are encountered if: ● The Touch Control Panel displays "Maintenance #1 required". ● There is excessive noise when moving the Carriage Assembly. ● A s...

Service Part LIFE_VALUE Maintenance Advice Belt Cycles 3,000,000 PMKIT1 Bushings Life 3,000,000 PMKIT1 Trailing Cable Cycles 3,000,000 PMKIT1 Scan Axis Cycles 3,000,000 PMKIT1 Scan Axis Distance Covered 4,500,000 PMKIT1 Tubes Cycles 3,000,000 PMKIT1 Right Spittoon Volume 600,000,000 PMKIT2 Left Spit...

A CSR Installation Flyers This appendix reproduces the fliers that illustrate how to install CSR parts. ● Cutter assembly ● Freewheel assembly ● Freewheel assembly (screwdriver) ● Left side panel (T1200) ● Pinch arm assembly ● Pinch arm assembly (screwdriver) ● Roll cover upper bumpers ● Roll cover ...

Cutter assembly 446 Appendix A CSR Installation Flyers ENWW

Freewheel assembly 448 Appendix A CSR Installation Flyers ENWW

Pinch arm assembly 454 Appendix A CSR Installation Flyers ENWW

Roll cover upper bumpers 458 Appendix A CSR Installation Flyers ENWW

Foot Extension 462 Appendix A CSR Installation Flyers ENWW