Page 3 - HP Designjet T1100 printer series; Using your printer
HP Designjet T1100 printer series Using your printer
Page 5 - Table of contents
Table of contents 1 Introduction Safety precautions ................................................................................................................................ 2HP Start-Up Kit .........................................................................................................
Page 13 - Introduction; Intr
1 Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints ENWW 1 Intr oduction
Page 14 - Safety precautions; Using this guide
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from beingdamaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electricaloutlet with multiple devices. ● Ens...
Page 15 - Index
Use and maintenance These chapters help you carry out normal printer procedures and include the following topics. ● Installing the software on page 11 ● Setting up the printer on page 21 ● Personalizing the printer on page 27 ● Paper handling on page 35 ● Printing on page 59 ● Color management on pa...
Page 16 - The printer's main features; The printer's main components
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or damage to the product. The printer's main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 24 inches(61 cm) or 44 inches (1.12 m) wide de...
Page 17 - Front view
Front view 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10. Basket ENWW The printer's main components 5 Intr oduction
Page 18 - Rear view; The front panel
Rear view 1. Spindle 2. Spindle holders 3. Quick Reference Guide holder 4. Sockets for communication cables and optional accessories 5. Hard power switch 6. Power cord plug in 7. Paper feeder The front panel Your printer's front panel is located on the front of the printer, in the center. It has the...
Page 23 - Installing the software; In
2 Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS)...
Page 26 - Printer sharing considerations; Bonjour/Rendezvous connection
Printer sharing considerations ● HP Easy Printer Care must be installed on a computer before it can be used from that computer. ● Any other users sharing your directly connected printer will be able to send print jobs, but will notbe able to receive information from the printer—which affects printer...
Page 31 - Sharing the printer
12. The following screen displays information about your printer's installation, where the name of theprinter can be modified. Make any changes you wish to make, and click Continue . 13. Your printer is now connected. In the Printer Queue Created screen, click Quit to exit, or Create New Queue if yo...
Page 33 - Setting up the printer
3 Setting up the printer ● Introduction ● Handle paper conflicts ● Turn nesting on and off ● Turn usage information on and off ● Turn alerts on and off ● Set or delete the security password ● Require account ID ● Set Windows driver preferences ENWW 21 Setting up the printer
Page 34 - Setting up the
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soonas a new printer is assembled and ready for use. Handle paper conflicts If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put...
Page 35 - Turn usage information on and off
In each case, you will see the following options: ● In order : pages are nested in the order in which they are sent to the printer. The nested pages are printed as soon as one of three conditions is met: ● The next page will not fit on the same row as the other pages already nested. ● No page has be...
Page 39 - Personalizing the printer; Perso
4 Personalizing the printer ● Turn the printer on and off ● Change the language of the front-panel display ● Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Access the Embedded Web Server ● Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● ...
Page 40 - Turn the printer on and off
Turn the printer on and off TIP: The printer is Energy Star compliant and can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has notbeen used for a certain period of time (30 minutes by default), it saves power by goin...
Page 42 - Access the Embedded Web Server; Change the language of HP Easy Printer Care (Windows); Change the language of the Embedded Web Server
Access the Embedded Web Server The Embedded Web Server enables you to manage your printer remotely using an ordinary Webbrowser running on any computer. NOTE: To use the Embedded Web Server, you must have a TCP/IP connection to your printer. The following browsers are known to be compatible with the...
Page 44 - Change the graphic language setting
● Subnet mask: specify a subnet mask, which is a 32-bit number applied to an IP address to determine which bits specify the network and subnet and which bits uniquely specify the node ● Default gateway: specify the IP address of a router or computer that is used to connect to other networks or sub-n...
Page 47 - Paper handling
5 Paper handling ● General advice ● Load a roll onto the 24-inch spindle ● Load a roll onto the 44-inch spindle ● Load a roll into the 24-inch printer ● Load a roll into the 44-inch printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper profi...
Page 48 - General advice; Load a roll onto the 24-inch spindle
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 11 inches (28 c...
Page 50 - Load a roll onto the 44-inch spindle
4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table. TIP: You may need two people to handle a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not,remove the roll, turn it 180 degrees and slide it ...
Page 53 - Load a roll into the 24-inch printer; Easy loading procedure
If you are a regular user of different paper types, you can change rolls more quickly if you preload rollsof different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 141 . Load a roll into the 24-inch printer There are two ways to load a roll. T...
Page 56 - Paper menu procedure
NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper cannot be loaded successfully on page 148 . TIP: When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid this, catch your prints as they are cut from the roll and do...
Page 57 - Load a roll into the 44-inch printer
5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 150 . 6. Continue with step five of the easy loading process, skipping steps eight and nine. TIP: When prints fall into the baske...
Page 61 - Unload a roll; Unload paper key procedure with paper on the roll; Paper menu procedure with paper on the roll
5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 150 . 6. Continue with step five of the easy loading process, skipping steps eight and nine. TIP: When prints fall into the baske...
Page 62 - Roll out of paper procedure; Load a single sheet
2. Select Unload paper . 3. Continue from step two of the Unload paper key process. Roll out of paper procedure If the end of the paper is no longer attached to the roll use the following procedure. 1. If you have already started the unload process, press the Cancel key on the front panel to cancel ...
Page 65 - Unload a single sheet
3. Select Paper load . 4. Select Load sheet . CAUTION: If you select roll, the sheet will not load. 5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 150 . 6. Continue with step t...
Page 66 - Unload paper key procedure; View information about the paper
Unload paper key procedure 1. Press the Unload paper key on the front panel. 2. The sheet unloads out the front of the printer, either catch it manually or allow it to fall in the basket. Paper menu procedure You can also unload a sheet from the paper menu. 1. Press the Menu key to return to the mai...
Page 67 - Paper profiles; Print on loaded paper
Paper profiles Each supported paper type has its own characteristics. For optimum print-quality, the printer changesthe way it prints on each different paper type. For example, some may need more ink and some mayrequire a longer drying time. So the printer must be given a description of the requirem...
Page 71 - Printing; Printin
6 Printing ● Create a print job ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Rescale a print ● Change the treatment of overlapping lines ● Preview a print ● Print a draft ● High-quality printing ● Print in gray shades ● Print with no margins ● Print wi...
Page 72 - Create a print job; Using the Embedded Web Server to print files; ting
Create a print job In order to print something, you must send it to the printer. This constitutes a print job, which is enteredinto the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. ...
Page 73 - Select print quality; Select paper size
If you need to specify printing settings, go to the Job settings section and select the options you need. Each option has explanatory text on the right, so that you can understand the behavior of each setting.Remember that, if you leave the setting as Default , the setting saved in the job will be u...
Page 74 - Custom paper sizes; Select margins options
NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 64 . ● In the Windows driver dialog: select the Paper/Quality tab, then Document Size . ● In the Mac OS...
Page 75 - Print with shortcuts
NOTE: Under Mac OS, the available margins options depend on the paper size selected in the Page Setup dialog. For instance, for borderless printing you must select a paper size name that includes the words “no margins”. ● Standard . Your image will be printed on a page of the size you have selected,...
Page 76 - Rescale a print
TIP: Check at least the settings that you can see in the Printing Shortcuts tab: the document size, orientation, etc. The Factory Defaults shortcut contains the printer's default settings. When you click on it, it sets alloptions to their default values. Printing shortcuts can be customized to your ...
Page 79 - If you have a high-resolution image; Print in gray shades
NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front panel. If you have a high-resolution image If your image has a resolution greater than the rendering resolution (which you can see in the CustomPrint Quality Options box under Windows), print sh...
Page 80 - Print with crop lines
● In the Mac OS Page Setup dialog (T1100ps): select a paper size name that includes the words “no margins”. Then, in the Print dialog, select Finishing > Layout > Borderless . ● On the Embedded Web Server's Submit Job page: select Advanced settings > Paper > Layout/Margins > Borderles...
Page 81 - Use paper economically; Nest jobs to save roll paper; When does the printer try to nest pages?
Use paper economically Here are some recommendations for making economical use of paper: ● If you are printing relatively small images or document pages, you can use nesting to print themside by side instead of one after another. See Nest jobs to save roll paper on page 69 . ● You may be able to sav...
Page 82 - How long does the printer wait for another file?; Use ink economically
What pages can be nested? All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, orunless there are too many of them to fit into the remaining length of the roll. A single group of nestedpages cannot be split between two rolls. Which pages qualify for...
Page 85 - Color management; lor ma
7 Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (T1100ps only) ● Color management from the Embedded Web Server ● Color management from the fr...
Page 86 - How colors are represented; Color calibration
Introduction HP Designjet T1100 printers have been engineered with advanced hardware and software features toensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pu...
Page 87 - Color management from printer drivers
You can check the color calibration status of the currently loaded paper at any time by pressing the View loaded paper key on the front panel. The status may be one of the following: ● PENDING: the paper has not been calibrated. NOTE: Whenever you update the printer's firmware, the color calibration...
Page 89 - Printing in color
NOTE: This option is available only when printing an HP-GL/2, PostScript, or PDF job. It will work correctly only when printing on plain, coated, or heavyweight coated paper. ● In the Windows HP-GL/2 or PostScript driver dialog: select the Color tab, then Printer Managed Colors , then select Printer...
Page 90 - Printing in grayscale; Color management from printer drivers (T1100ps only); HP Professional PANTONE Emulation
The Reset button restores each slider to its default central position. Printing in grayscale You can adjust the gray balance of your print in similar ways under Windows and Mac OS: ● In the Windows driver dialog: select the Color tab, ensure that the Advanced Color Adjustments box is checked, then p...
Page 91 - Color emulation; CMYK color emulation
To use HP Professional PANTONE Emulation, all you have to do is to turn it on. In fact, it is normallyon by default. ● In the Windows PostScript driver dialog: go to the Color tab and select HP Professional PANTONE Emulation . ● In the Mac OS Print dialog: go to the Color Options panel and select HP...
Page 92 - RGB color emulation; Color management from the Embedded Web Server; Submit Job options
● Euroscale Uncoated 2 uses specifications designed to produce quality separations using Euroscale inks under the following printing conditions: 260% total area of ink coverage, positiveplate, uncoated white offset stock. ● Japan Web Coated (Ad) uses specifications developed by the Japan Magazine Pu...
Page 93 - Rendering intent; Printing PANTONE swatch books
T1100 and T1100ps options ● Color/Grayscale : you can choose to print in color, in shades of gray, or in pure black and white. ● Default RGB source profile : you can choose from a selection of RGB source profiles recognized by the printer. ● Printer emulation : you can choose to emulate a different ...
Page 94 - Color management from the front panel
Color management from the front panel You can color-calibrate the loaded paper type from the front panel by selecting the Image Quality Maintenance menu icon , then Calibrate color . See Color calibration on page 74 . The other color options in the front panel can all be found by selecting the Setup...
Page 97 - Practical printing examples; Prin
8 Practical printing examples ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office ENWW 85 Prin ting examples
Page 98 - Using Adobe Acrobat
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the screen to check theplot size. 2. Select File ...
Page 100 - Print a project; Using Autodesk Design Review
6. Select the Features tab, and then Autorotate . 7. Click OK , and check that the print preview in the Print dialog box seems correct. Print a project This section demonstrates how to print a project from Autodesk Design Review, AutoCAD, and theprinter's Embedded Web Server. Using Autodesk Design R...
Page 101 - Using Windows Explorer to print Autodesk Design Review files
2. Press the Next button. 3. Select the files or folders that you want to print, select Use HP Instant Printing , and click Next . 4. Select your printer and paper size, then click OK . Using Windows Explorer to print Autodesk Design Review files 1. Highlight in Windows Explorer the files you want t...
Page 102 - Using AutoCAD
2. Select your printer and paper size, then click OK . Using AutoCAD 1. The AutoCAD window shows the Model tab followed by a tab for each layout. Normally one of the layouts is printed rather than the model. 2. Select File > Plot . 90 Chapter 8 Practical printing examples ENWW Printing examples
Page 108 - Using clip contents by margins; Print a presentation
This setting will apply to jobs that do not contain any printer emulation setting saved in the job. Using clip contents by margins You can select this margins option from Advanced settings > Paper > Layout/Margins > Print with margins > Layout > Clip contents by margins . Use this opt...
Page 112 - Using Adobe Photoshop
14. When you have pressed the OK button, the printer will construct a print preview. Using Adobe Photoshop 1. Select File > Page Setup , select your printer, and click OK . 100 Chapter 8 Practical printing examples ENWW Printing examples
Page 115 - Print and scale from Microsoft Office
6. Press the Margins/Layout button. In this example you can select Borderless because you have already selected a photo paper (this option is only enabled with photo and glossy papers). Thedefault image enlargement method is Automatically by printer . The option Manually in application can be used w...
Page 116 - Using PowerPoint
Using PowerPoint 1. Select File > Print , then select the Name of your printer. 2. Select Properties > Features > Print document on to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type . 104 Chapter 8 Practical printing example...
Page 117 - Using Project
4. Select Margins/Layout , then select Clip contents by margins to keep the size. Using Project 1. Select File > Page Setup > Print . 2. Select your printer's name, then Close . ENWW Print and scale from Microsoft Office 105 Prin ting examples
Page 119 - Using Excel
Using Excel 1. Select File > Page Setup > Print . Select your printer's name, then click OK . 2. Select File > Page Setup , and choose the Paper Size you want. 3. Select Options to go to the printer driver. ENWW Print and scale from Microsoft Office 107 Prin ting examples
Page 121 - Job queue management; Job queue
9 Job queue management ● Job queue page ● Job preview ● Turn off the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job status messages ENWW 109 Job queue
Page 122 - Job queue page; Job preview
Job queue page You can manage your printer's job queue from HP Easy Printer Care (Windows) or HP Printer Utility(Mac OS), see Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page 29 , or the printer's Embedded Web Server, see Access the Embedded Web Server on page 30 . By def...
Page 124 - Reprint or copy a job in the queue
However, you can also manage the queue from the front panel. To do so, select the Job management menu icon , then Job queue , where you can see a list of the jobs in the queue. Each has an identifier, comprising: <position in queue>: <image name> The job currently being printed has a che...
Page 125 - Job status messages; Remove a hold
Job status messages These are the possible job status messages, approximately in the order in which they may be seen: ● Receiving : the printer is receiving the job from the computer ● Waiting to process : the job has been received by the printer and is waiting to be rendered (for jobs submitted thr...
Page 127 - 0 Retrieving printer usage information
10 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ENWW 115 Prin ter usag e
Page 128 - Printer statistics with the Embedded Web Server; Check ink and paper usage for a job
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 116 . ● View ink and paper usage for each of your recent jobs by ...
Page 129 - Ink and paper statistics with the Embedded Web Server
Under Mac OS, select Job Accounting and click on the Look Up button. Ink and paper statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 30 . 2. Go to the Main tab. 3. Select History > Accounting . ENWW Check ink and paper usage for ...
Page 131 - 1 Handling ink cartridges and printheads
11 Handling ink cartridges and printheads ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead ENWW 119 In k and p rin th eads
Page 132 - About the ink cartridges; Check the ink cartridges status; Ink menu procedure; Ink and p
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper.Your 24-inch printer comes with one 130 ml matte black ink cartridge and five 69 ml ink cartridges. Your44-inch printer comes with six 130 ml ink cartridges. To purchase a...
Page 133 - Remove an ink cartridge
Remove an ink cartridge There are two occasions when you need to remove an ink cartridge. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing(you can use up the remaining ink in the first cartridge at a more convenient time). ● The ink cartridge i...
Page 134 - Insert an ink cartridge
4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Be...
Page 135 - About the printheads
4. Push the cartridge into the slot until it snaps into position. You should hear a beep and seeconfirmation that the cartridge has been inserted. If you have difficulty, see Cannot insert an ink cartridge on page 178 . 5. When all cartridges have been inserted, close the cover. 6. The front-panel d...
Page 136 - Check the printhead status; Remove a printhead
Check the printhead status The printer automatically checks and services the printheads after each print. Follow the steps belowto get more information on your printheads. 1. Press the Menu key to return to the main menu and select the Ink menu icon , then Printhead information . 2. Select the print...
Page 139 - Insert a printhead
10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead 1. Remove the orange protective caps by pulling them down. 2. The p...
Page 143 - 2 Maintaining the printer; ainta
12 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase ENWW 131 M ainta in in g the printer
Page 144 - Check printer status; Clean the exterior of the printer; Maint
Check printer status You can check the current status of the printer in various ways: ● If you start HP Easy Printer Care under Windows or HP Printer Utility under Mac OS, and selectyour printer, you see a page of information describing the status of the printer and its paper andink supplies. ● If y...
Page 149 - Maintain the ink cartridges; Move or store the printer
Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required. However, in order tomaintain the best print quality, replace a cartridge when it reaches its expiration date. The printer's frontpanel notifies you when any cartridge reaches its expiration da...
Page 150 - Update the firmware; Update the software
TIP: Because preparing and purging the printheads uses both time and ink, you are strongly recommended to leave the printer always on or in sleep mode, whenever possible, to maintainthe health of the printheads. In both cases, the printer wakes up from time to time to maintain theprintheads. Thus yo...
Page 151 - Secure Disk Erase
When you see the message, you should contact HP Support (see Contact HP Support on page 196 ) and request the maintenance kit. Three of the kits are installed by service engineers only; the fourthconsists of a replacement cutter, which you can install yourself (see Replace the cutter on page 132 ). ...
Page 153 - 3 Accessories; Accessories
13 Accessories ● How to order supplies and accessories ● Introduction to the accessories ENWW 141 Accessories
Page 154 - Order ink supplies; Order paper; Accesso
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/designjett1100_order/ on the Web. ● Contact HP Support (see Contact HP Support on page 196 ). The rest of this chapter lists the available supplies and...
Page 157 - Order accessories
Paper type g/m² Length Width Part numbers HP Premium Plus Photo Gloss 286 50 ft = 15.2 m 24 in = 610 mm Q5488A HP Premium Plus Photo Satin 286 50 ft = 15.2 m 18 in = 458 mm Q7920A 24 in = 610 mm Q5491A HP Universal High-Gloss PhotoPaper 190 100 ft = 30.5 m 24 in = 610 mm Q1426A (AEJN) 36 in = 914 mm...
Page 158 - Introduction to the accessories; Stand; Spindle
Name Product number HP Designjet T1100 24in Stand Q6663A HP Designjet T1100 24in Spindle Q6700A HP Designjet T1100 44in Spindle Q6709A HP Jetdirect 620n Fast Ethernet Print Server J7934A HP Jetdirect 625n Gigabit Ethernet Print Server J7960G HP Jetdirect 635n IPv6/IPsec Print Server J7961A Introduct...
Page 159 - 4 Troubleshooting paper issues; Paper issu
14 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● The printer displays out of paper when paper is available ● Prints do not fall nicely into the basket ● The sheet stays in the printer when the print has been comp...
Page 160 - The paper cannot be loaded successfully; General unsuccessful roll load issues; Paper issues
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so bythe front-panel display. The printe...
Page 161 - Paper loading error messages
Unsuccessful roll load with 44-inch printer On a 44-inch printer, if the paper has not been inserted straight, the front panel displays the followinginstructions. 1. When prompted by the front-panel display, lift the blue lever on the left. The printer attempts tostraighten the roll. 2. When prompte...
Page 162 - The paper type is not in the driver; Transparent or translucent paper
front-panel display message Suggested action Paper too small During the load process the printer detected that the paper is too narrow or too shortto be loaded in the printer. Press the Cancel key to stop the load process. See Functional specifications on page 200 . Paper too big During the load pro...
Page 163 - HP Banners with Tyvek®
General purpose paper ● For thin papers (< 90 g/m 2 ) uncoated papers (for example plain paper or bright white paper) select paper type Bond and Coated > Plain Paper . ● For light coated papers (<110 g/m 2 ), select paper type Bond and Coated > Coated Paper . ● For heavyweight coated pap...
Page 164 - The paper has jammed
The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever a...
Page 166 - The printer displays out of paper when paper is available
9. Close window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet see Paper handling on page 35 . NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. The printer displays out of...
Page 168 - Recalibrating the paper advance procedure
You can check the paper advance calibration status of the currently loaded paper at any time by pressing the View loaded paper key on the front panel. The status may be one of the following. ● DEFAULT: This status appears when loading any paper that has not been calibrated. HP papersin the Front Pan...
Page 169 - Return to default calibration
Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration tozero. To return to the default paper advance calibration value, you must reset the calibration. 1. Press the Menu key to return to the main menu and select the Image Qu...
Page 171 - 5 Troubleshooting print-quality issues; ality issu
15 Troubleshooting print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Lines are too thick, too thin, or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are...
Page 173 - Horizontal lines across the image (banding)
Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the pape...
Page 175 - Lines print double or in the wrong colors
1. The problem may be inherent in the image. Try to improve the image with the application you areusing to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 59 . 3. Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and tur...
Page 176 - Lines are discontinuous
● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 124 and Insert a printhead on page 127 . 2. Align the printheads. See Align the printheads on page 182 . Lines are...
Page 178 - The whole image is blurry or grainy; The paper is not flat
The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key . 2. Check that you are printing on the correct side of the paper. 3. Check that...
Page 179 - The print is scuffed or scratched; Ink marks on the paper; Horizontal smears on the front of coated paper
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key . 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP SuperHeavyweight Plus Matte Pap...
Page 180 - Ink marks on the back of the paper; Black ink comes off when you touch the print
Whenever you notice this problem, cancel the printing job immediately. Press the Cancel key and also cancel the job from your computer application. Soaked paper can damage the printheads. Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to...
Page 181 - Edges of objects are darker than expected; Horizontal lines at the end of a cut sheet print; Vertical lines of different colors; White spots on the print
If edges of objects or lines appear to be poorly defined or lighter in density, and you have already setthe print-quality slider to Quality in the driver dialog (Mac OS Print dialog), select the custom print-quality options, and try setting the quality level to Normal . See Printing on page 59 . Edg...
Page 182 - Colors are inaccurate
Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key . At the same t...
Page 183 - The image is clipped
Colors are fading If you print on instant-dry photo paper, your prints will fade rapidly. If you plan to display the prints formore than two weeks, you should laminate them to achieve longer life. Prints on swellable coated papers will fade much less rapidly. However, lamination will increase the li...
Page 186 - Corrective action
And here is an example of the same printhead in a bad state: Corrective action 1. Clean any faulty printheads (see Clean the printheads on page 179 ). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and repri...
Page 187 - If you still have a problem
If you still have a problem If you still experience print-quality problems after applying the advice in this chapter, here are somefurther things that you can do: ● Try using a higher print-quality option. See Printing on page 59 . ● Check the driver you are using to print with. If it is a non-HP dr...
Page 190 - Ink system issues
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge labelri...
Page 191 - Clean the printheads
The front-panel display recommends reseating or replacing a printhead 1. From the front panel, turn the power off then on. 2. Check the front-panel display message, if it shows the ready message, the printer is ready to print.If the problem remains continue with the next step. 3. Remove the printhea...
Page 192 - Clean the printhead drop detector
You must remove the printhead, see Remove a printhead on page 124 , and using a lint free cloth, clean the bottom of the printhead until the residue is removed. Clean the printhead drop detector The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing ino...
Page 194 - Align the printheads
6. With a dry lint free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, sm...
Page 196 - Scanning errors during alignment; Printhead status messages
3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern.Ensure the window is closed, as a strong light source near the printer during printhead realignmentcan affect alignment. 4. The process takes about five minutes. Wait until the front-panel displ...
Page 197 - 7 Troubleshooting general printer issues; General printer issues
17 Troubleshooting general printer issues ● The printer does not print ● The printer seems slow ● The printer printed on undesirable paper ● Communication failures between computer and printer ● Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Cannot access the Embedded ...
Page 198 - The printer does not print; The printer seems slow; The printer printed on undesirable paper
The printer does not print If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasonswhy a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the...
Page 199 - Communication failures between computer and printer; Cannot access HP Easy Printer Care (Windows) or HP
whichever paper is loaded. Load your desired paper, see Paper handling on page 35 , and select your paper type specifically in the driver. ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper type in the Paper Type drop-down list. ● In the Mac OS Print dialog (T1100):...
Page 201 - An AutoCAD 2000 memory allocation error; No output when printing from Microsoft Visio 2003; Unavailable driver features when printing from
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes. CAUTION: If you turn the printer off before the file system check has finished, the file system could be seriously damaged, making the printer's hard disk unusable. In any case, the file systemcheck wil...
Page 202 - Printer alerts
● Microsoft Office features or paper saving options ● Back to front printing If you are using the HP-GL/2 driver, the following features are not available. ● Print Preview ● Back to front printing To get the same results, use the equivalent features available in QuarkXPress. Printer alerts Your prin...
Page 203 - 8 Front-panel error messages
18 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, pleasefollow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response,contact HP Supp...
Page 205 - 9 HP Customer Care; HP Cu
19 HP Customer Care ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Contact HP Support ENWW 193 HP Cu sto m er Care
Page 206 - HP Professional Services; Knowledge Center
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades...
Page 207 - HP Installation; HP Instant Support; HP Proactive Support
For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptool/ . HP Installation The HP Installation service unpacks, sets up, and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ lookuptool/ . HP I...
Page 208 - Contact HP Support; Telephone numbers
Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation. ● If you call one of...
Page 211 - 0 Printer specifications
20 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 199 Prin ter specificatio ns
Page 212 - Functional specifications
Functional specifications Table 20-1 HP 72 ink supplies Printheads Two inks in each printhead: gray and photo black, matte blackand yellow, and magenta and cyan Ink cartridges Cartridges containing 69 ml of ink: gray, photo black, yellow,magenta, and cyan Cartridges containing 130 ml of ink: gray, p...
Page 213 - Physical specifications; Power specifications; Ecological specifications
Table 20-5 Mechanical accuracy ±0.1% of the specified vector length or ±0.1 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0printing material in Best or Normal mode with HP Matte Film roll feed. Table 20-6 Graphic languages supported HP PCL3 GUI, HP GL/2 RTL, CALS/G4, PDF ...
Page 214 - Environmental specifications; Acoustic specifications
Environmental specifications Table 20-10 Printer environmental specifications Temperature range Humidity range Operating for optimal print-quality 22°C to 26°C (72°F to 79°F) 30% to 60% Operating for standard printing 15°C to 35°C (59°F to 95°F) 20% to 80% Printer without consumables 5°C to 40°C (41...
Page 215 - Glossary
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP networking instead. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple'...