HP T770 - Manual

● Paper handling on page 31 ● Working with two rolls (T1200 series only) on page 46 ● Printing on page 49 ● Color management on page 65 ● Practical printing examples on page 77 ● Job queue management on page 103 ● Retrieving printer usage information on page 109 ● Handling ink cartridges and printhe...

Printer models This guide covers the following printer models, normally referring to them by their short names forbrevity. Full name Short name HP Designjet T770 T770 HP Designjet T770 with PS Upgrade T770 PS HP Designjet T770 with Hard Disk T770 HD HP Designjet T770 with Hard Disk and PS Upgrade T7...

The printer's main components The following front and rear views of the 1118mm (44 in) printer illustrate the main components. The610 mm (24 in) printer (not shown) has the same components in a narrower body. Front view 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6...

Rear view HP Designjet T1200 series HP Designjet T770 series 1. Roll cover 2. Communication ports 3. Power switch 4. Power socket 5. Spindle 6. Spindle stop 7. Paper roll 8. Quick Reference Guide holder 6 Chapter 1 Introduction ENWW Introduction

Communication ports 1. USB 2.0 port, to connect a computer 2. Ethernet port, to connect to a network 3. Diagnostic LEDs, to be used by service engineers 4. USB 2.0 host port, to connect an accessory The wall spacers If you place the printer with its back against a wall, lower the two wall spacers at...

The front panel Your printer's front panel is located on the front of the printer, in the center. It has the followingimportant functions: ● Assists you in troubleshooting issues ● Is used to perform certain procedures, such as cutting and unloading paper ● Displays helpful animations to guide you t...

9. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. If the power key light is off the printer is off. If the power key light is blinking green, the printer isstarting up. If the power key light is green on, the printer is on. If the power key light is ...

The printer's internal prints The internal prints give various kinds of information about your printer. They can be requested fromthe front panel without using a computer. Before requesting any internal print, check that the printer and the paper are ready for printing. ● The print will be made on t...

2 Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS)...

TIP: A USB connection may be faster than a network connection, but the cable is limited in length and it is more difficult to share the printer. NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified by the USB Implementor's Forum ( http://www.usb.org/ ) s...

Connect to a network (Mac OS) You can connect your printer to a network under Mac OS X by using the following methods: ● Bonjour/Rendezvous ● TCP/IP NOTE: The printer does not support AppleTalk. Before you begin, check your equipment: ● The printer should be set up and on. ● The Ethernet hub or rout...

NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified by the USB Implementor's Forum ( http://www.usb.org/ ) should be used with this printer. 8. Shortly afterwards, a print queue is created automatically for your printer. Sharing the printer If your comp...

3 Setting up the printer ● Introduction ● Paper suitability options (T1200 series only) ● Turn nesting on and off (T1200 series only) ● Turn usage information on and off ● Turn alerts on and off ● Control access to the printer ● Require account ID (T1200 series only) ● Set Windows driver preferences...

Introduction This chapter describes various printer settings that the printer administrator may wish to control assoon as a new printer is assembled and ready for use. Paper suitability options (T1200 series only) Paper mismatch action If the paper currently loaded in the printer is not suitable for...

Turn nesting on and off (T1200 series only) Nesting means automatically printing images or document pages side by side on the paper whenfeasible, rather than one after the other. This is done to avoid wasting paper. See Nest jobs to save roll paper (T1200 series only) on page 60 . To turn nesting on...

4 Personalizing the printer ● Turn the printer on and off ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzz...

Turn the printer on and off TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time(the default time is determined by Energy Star), it saves power by going int...

You can see your printer's IP address (192.168.1.1 in this example) on the front panel's statusscreen. If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 174 . Change the language of the HP Utility The HP Ut...

Change the front-panel display contrast To change the contrast of the front-panel display, select the Setup menu icon , then Front panel options > Select display contrast , and enter a value using the Up or Down key. Press the OK key to set the value. The default contrast is set to 50. Change the...

You have various other options available from the Connectivity menu icon. ● USB : view information about the USB connection ● Jetdirect EIO : view information, configure and reset the Jetdirect connection ● Advanced > Select I/O timeout : specify the number of seconds that an idle connection is a...

5 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Turn the...

General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) ...

Load a roll onto the spindle 1. Open the roll cover. 2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: Be sure to remove the black end first. Removing the blue end first could damage the black end. WARNING! Do not insert your fingers into the spindle supports durin...

5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not,remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on thespindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is insert...

14. If the leading edge of the paper has no barcode, the front panel prompts you to select the papercategory and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 137 . 15. If the Printing paper info option is ena...

2. Select Unload paper . 3. Select the roll that you want to unload. 4. You may need to open the roll cover. Roll out of paper procedure If the end of the paper is no longer attached to the core, use the following procedure. 1. If you have already started the unload process, press the Cancel key on ...

7. When prompted by the front panel, insert the sheet into the cut-sheet slot on the right side of theprinter. Load your sheet aligned with the load line and insert until the paper will not continue; with thickersheets, you feel resistance. WARNING! Do not push your fingers inside the printer's pape...

2. Select Unload paper . 3. Select Unload sheet . The sheet unloads out of the front of the printer, either catch it manually or allow it to fall in thebasket. View information about the paper To view the loaded paper information, press the View information key or on the front panel. By pressing thi...

Paper presets Each supported paper type has its own characteristics. For optimum print-quality, the printer changesthe way it prints on each different paper type. For example, some may need more ink and some mayrequire a longer drying time. So the printer must be given a description of the requireme...

To move the paper, select the Paper menu icon and then Move paper . You can move the paper forwards by pressing the Up key on the front panel, or backwards by pressing the Down key. When the paper is positioned as you want it, press the OK key. Maintain paper To maintain paper quality, follow the re...

Turn the automatic cutter on and off To turn the printer's paper cutter on or off: ● From the HP Utility for Windows, select the Settings tab and change the Cutter option in Printer Settings > Advanced . ● From the HP Utility for Mac OS, select Configuration > Printer Settings > Advanced an...

6 Working with two rolls (T1200 seriesonly) ● The uses of a multiroll printer ● How the printer allocates jobs to paper rolls 46 Chapter 6 Working with two rolls (T1200 series only) ENWW Two rolls

The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs.This enables you to...

7 Printing ● Create a print job ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Print on loaded paper ● Rescale a print ● Change the treatment of overlapping lines ● Preview a print ● Print a draft ● High-quality printing ● Print in gray shades ● Print wi...

Create a print job In order to print something, you must send it to the printer. This constitutes a print job, which isentered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. ...

Select print quality The printer has various print-quality options because best-quality printing requires some loss ofspeed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality andspeed. Wit...

NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 55 . ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the...

● In the Mac OS X 10.4 PostScript Print dialog (PostScript printers): select the Finishing panel and then Layout . ● On the Embedded Web Server's Submit Job page (T1200 series): select Advanced settings > Paper > Layout/Margins . You will then see at least some of the following options. NOTE: ...

You can see a list of available shortcuts; select the one that matches the kind of job you want to print. The driver options are now adjusted to suit your job. You can either print immediately, or examine thesettings to check that you agree with them. If you like, you can select a shortcut and then ...

● On the Embedded Web Server's Submit Job page (T1200 series): select Basic settings > Print quality > Standard options > Speed . ● Using the front panel: select the Setup menu icon , then Printing preferences > Print quality > Select quality level > Fast . You can specify even fas...

If you have a high-resolution image If your image has a resolution greater than the rendering resolution (which you can see in the CustomPrint Quality Options box under Windows), print sharpness may be improved by selecting theMaximum Detail option. This option is available only if you are printing ...

You can request printing with no margins in the following ways: ● In the Windows driver dialog: select the Paper/Quality tab and press the Margins/Layout button. Then select Borderless . ● In the Mac OS Page Setup dialog (T1200): select a paper size name that includes the words “no margins”. Then, i...

To print crop lines with nested jobs (see Nest jobs to save roll paper (T1200 series only) on page 60 ), you must select a different option: ● In the Embedded Web Server: select Setup > Printer settings > Job management > Use crop lines when nest is enabled > On . ● Using the front panel...

1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is not turned off. See Turn nesting on and off (T1200 ...

● All pages must be in one or other of the following two groups (the two groups cannot be mixed inthe same nest): ◦ HP-GL/2, RTL ◦ PostScript, PDF, TIFF, JPEG ● JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages insome cases. How long does the printer wait for an...

NOTE: If you protect a roll, then later unload the current roll and load a new one, the new roll remains protected. You are protecting the roll number, not one specific roll of paper. That roll numberwill remain protected until you cancel the protection. TIP: If you print without specifying a roll n...

8 Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server (T1200 series only) ● C...

Introduction Your printer has been engineered with advanced hardware and software features to ensurepredictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when p...

Color management from printer drivers Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that,when you print an image, you see very similar colors as when you view the same image on yourmonitor. There are two basic approaches to c...

NOTE: This option is available only when printing an HP-GL/2, PostScript or PDF job. It will work correctly only when printing on plain, coated or heavyweight coated paper. ● In the Windows HP-GL/2 or PostScript driver dialog: select the Color tab, then Printer Managed Colors , then select Printer E...

● The lightness slider simply makes the whole print lighter or darker. This slider is available in thesame window as the other grayscale controls, except under Mac OS X 10.4, where it is availableby selecting Lightness and Hue . ● The zone definition sliders can be used to define what you mean by hi...

Emulation not only provides the closest match that can be achieved on your printer; it also gives clearinformation on how close the emulation is to the original spot color. See Printing PANTONE swatch books on page 74 . Color emulation Your printer can emulate the color behavior of other devices: RG...

● Japan Color 2001 Uncoated uses the Japan Color 2001 specification for type 4 (uncoated) paper. It is designed to produce quality separations using 310% total ink coverage, positive filmand uncoated paper. ● Japan Color 2002 Newspaper uses the Japan Color 2002 for Newspapers specification. It is de...

T1200 PS options (with PostScript or PDF jobs) ● Default CMYK source profile : you can choose from a selection of CMYK source profiles recognized by the printer. Default: Europe ISO Coated FOGRA27 . ● Rendering intent : you can select the rendering intent. ● Black point compensation : you can turn b...

Color management from the front panel You can color-calibrate the loaded paper type from the front panel by selecting the Image QualityMaintenance menu icon , then Calibrate color . See Color calibration on page 66 . The other color options in the front panel can all be found by selecting the Setup ...

9 Practical printing examples ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office ENWW 77 Prin ting examples

Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane tocheck the plot size. 2. Selec...

6. Click OK , and check that the print preview in the Print dialog box seems correct. Print a project This section demonstrates how to print a project from Autodesk Design Review, AutoCAD and theprinter's Embedded Web Server. Using Autodesk Design Review Autodesk Design Review offers the Use HP Inst...

2. In the Print dialog box, check the Use HP Instant Printing box. You can select your printer and paper size here, or in the next window. 3. Ensure that the printer and paper size are correct, then click OK to start printing. Enabling HP Instant Printing from the Batch Print Wizard 1. Make sure you...

8. Save or start the batch print job. Using HP Instant Printing ● Make sure Use HP Instant Printing has been selected. To print, click the Print icon in the toolbar or select File > Print . Choose your preferred printing settings and click OK . ● Alternatively, Use HP Instant Printing can be laun...

Using AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than themodel. 2. Click the Plot icon at the top of the window. 3. The Plot window opens. ENWW Print a project 85 Prin ting examples

12. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1200 series only). Using the Embedded Web Server to submit files (T1200 series only) From the HP Utility or the Embedded Web Server, select Job Center > Submit Job . With some Web browsers, yo...

● TIFF (T1200 PS only) ● JPEG (T1200 PS only) ● HP-GL/2 ● RTL NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn . If the files are not in one of these formats, they will not be printed successfully. If the jobs hav...

11. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1200 series only). Using Adobe Photoshop 1. Select File > Page Setup > Printer , select your printer and click OK . 94 Chapter 9 Practical printing examples ENWW Prin ting examples

6. In the Color tab, the default color management option is Printer Managed Colors , and this is the correct option because you have already selected Let Printer Determine Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Offic...

Using Project 1. Select File > Page Setup > Print . 2. Select your printer's name, then Close . 3. Select Page Setup , and choose the Paper Size you want. ENWW Print and scale from Microsoft Office 99 Prin ting examples

4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source : Printer auto select and Paper Type : Any . 5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document...

10 Job queue management ● Introduction ● Job queue page (T1200 series only) ● Job preview (T1200 series only) ● Turn off the job queue (T770 HD and T1200 series only) ● Select when to print a job in the queue (T770 HD and T1200 series only) ● Identify a job in the queue (T770 HD and T1200 series onl...

If the job is currently being printed (its status is printing in the Web server), you may want to cancel it and then delete it. ● Using the Embedded Web Server (T1200 series only): After selecting the job, select Cancel and then Delete . ● Using the front panel: After selecting the job, press the Ca...

TIP: To set an account ID, see Require account ID (T1200 series only) on page 24 . ● Printing ● Drying ● Cutting paper ● Ejecting page ● Canceling : the job is being canceled, but will remain in the printer job queue ● Deleting : the job is being deleted from the printer ● Printed ● Canceled : the j...

11 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ENWW 109 Prin ter usag e

Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 110 . ● View ink and paper usage for each of your recent jobs by ...

Ink and paper statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 27 . 2. Go to the Main tab. 3. Select History > Accounting . ENWW Check ink and paper usage for a job 111 Prin ter usag e

12 Handling ink cartridges and printheads ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead 112 Chapter 12 Handling ink cartridges and printhea...

About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper.To purchase additional cartridges, see Accessories on page 128 . CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the ...

4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Be...

4. Push the cartridge into the slot until it snaps into position. You should hear a beep and seeconfirmation that the cartridge has been inserted. If you have difficulty, see Cannot insert an ink cartridge on page 164 . 5. When all cartridges have been inserted, close the cover. 6. The front-panel d...

● Serial number ● Status, see Front-panel error messages on page 177 ● Volume of ink it has used ● Warranty status You can also get most of this information without leaving your computer by using the HP Utility. For an explanation of the printhead status messages, see Printhead status messages on pa...

10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead 1. Remove the orange protective caps by pulling them down. 2. The p...

13 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase ENWW 123 Printer m aintenance

Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing thestatus of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information ...

If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. CAUTION: If you turn the printer upside...

The firmware includes a set of the most commonly used paper presets. Extra paper presets can bedownloaded separately; see Paper presets on page 43 . Update the software To update printer drivers and other software for your printer, go to http://www.hp.com/go/T770/ drivers/ or http://www.hp.com/go/T1...

14 Accessories ● How to order supplies and accessories ● Introduction to the accessories 128 Chapter 14 Accessories ENWW Accessories

How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/T770/accessories/ or http://www.hp.com/go/T1200/accessories/ on the Web. ● Contact HP Support (see Contact HP Support on page 182 ). The rest of this c...

Paper type g/m² Length Width Part numbers HP Self-adhesive GlossPolypropylene 180 22.9 m (75 ft) 914 mm (36 in) Q8834A 1067 mm (42 in) Q8835A Table 14-4 Sheet paper Paper type g/m² Length Width Part numbers HP Bond and Coated Paper HP Coated Paper 90 610 mm (24 in) 457 mm (18 in) Q1961A (AEJN) 914 m...

15 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● An “on hold for paper” message (T1200 series only) ● The roll paper will not advance ● The paper has jammed ● A strip stays on the output tr...

The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so bythe front-panel display. The printe...

If you would like to start the load process again, cancel the process on the front panel andrewind the roll from the end of the spindle until the edge is removed from the printer. NOTE: If the roll has become loose around the core, the printer cannot load the paper. Unsuccessful sheet load ● Guide t...

NOTE: For glossy paper, it is important to use a glossy paper type, as matte black ink does not print well on glossy paper. Transparent or translucent paper If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/Clear film . If your paper is a tran...

● Heavyweight Coated Paper ● Super Heavyweight Coated Paper For other image quality problems, see Troubleshooting print-quality issues on page 147 . The printer printed on the wrong paper type If the printer prints your job before you were able to load your desired paper, you may have Any selected f...

I don’t like jobs being put on hold for paper. Can I prevent it? Yes, this can be done from the front panel: see Paper mismatch action on page 21 . I set the option “Paper mismatch action” to Print anyway, but some jobs are still put on hold If the Show print preview option is selected in the driver...

The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. ENWW The paper has jamme...

8. Lower the blue lever. 9. Close the window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet see Paper handling on page 31 . NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper...

Recalibrate the paper advance Accurate paper advance is important to image quality because it is part of controlling the properplacement of dots on the paper. If the paper is not advanced the proper distance between printheadpasses, light or dark bands appear in the print and image grain may increas...

4. Select the percentage of change from –100% to +100%. To correct light banding, decrease thepercentage. To correct dark banding, increase the percentage. 5. Press the OK key on the front panel, to save the value. 6. Wait until the front panel displays the status screen and re-print your print. Ret...

16 Troubleshooting print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are ...

General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's suppliesand accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of...

Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the pape...

1. The problem may be inherent in the image. Try to improve the image with the application youare using to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 49 . 3. Select the custom print-quality options in the driver dialog, and turn on the Maximum detai...

5. If you are using glossy paper, try changing to a different type of glossy paper. 6. Align the printheads. See Align the printheads on page 168 . Line lengths are inaccurate If you have measured your printed lines and find that the lengths are not sufficiently accurate for yourpurposes, you can tr...

the printheads on page 168 . After alignment, you may wish to reprint your job in case the problem has been solved. 5. Go to the front panel and press the View information key to see the paper advance calibration status. If the status is DEFAULT, you should perform paper advance calibration: see Rec...

To reduce the risk of scuffs and scratches: ● Handle prints carefully. ● Avoid stacking prints on top of each other. ● Catch your prints as they are cut from the roll and do not let them fall into the basket.Alternatively, leave a sheet of paper in the basket so that freshly printed sheets do not ma...

Clean the platen with a soft cloth. Clean each rib separately without touching the foam between theribs. Black ink comes off when you touch the print This problem may be caused by printing with matte black ink on glossy paper. The printer will not usematte black ink if it knows that the paper will n...

Vertical lines of different colors If your print has vertical bands of different colors along it: 1. Try using thicker paper, choosing from the recommended paper types such as HP HeavyweightCoated Paper and HP Super Heavyweight Paper. See Order paper on page 129 . 2. Try using higher print-quality s...

6. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 160 . 7. Try using the color adjustment options to produce the colors you want. See Color adjustment options on page 69 . If the problem persists despite all the above actions, contact your customer service representative ...

● If you have defined a custom page size with very narrow margins, the printer may impose itsown minimal margins, clipping your image slightly. You may want to consider using a largerpaper size, or borderless printing (see Select margins options on page 52 ). ● If your image contains its own margins...

First look at the upper part of the print (part 1). Each colored rectangle should be a uniform colorwithout any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that mostof the dashes are present. If you see horizontal lines i...

4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies youwhen this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 165 . 5. If the problem still remains, replace any persiste...

Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge labelri...

4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You cancarefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom...

8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions andsharp edges in graphical elements. Your printer has an automatic printhead alignment process which...

4. Ensure the window is closed, as a strong light source near the printer during printheadrealignment can affect alignment. 5. The process takes about six minutes. Wait until the front-panel display shows the processcomplete before using the printer. NOTE: The printer prints a calibration image. Do ...

Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel. This meansthat the alignment has not completed successfully. Therefore the printer is not aligned and thealignment should be repeated before printing with good image quality. The ...

18 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Automatic file system check ● An AutoCAD 2000 me...

The printer will not start If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you arerecommended to replace the firmware, in the following way. 1. Go to the Knowledge Center (see Knowledge Center on page 180 ) and download the firmware. 2. Save the firmware ...

The printer seems slow Here are some possible explanations. ● Did you set the print-quality to Best or Max Detail ? Best-quality and maximum detail prints take longer. ● Did you specify the correct paper type when loading the paper? Some paper types require moretime for printing; for example, photo ...

A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes. CAUTION: If you turn the printer off before the file system check has finished, the file system could be seriously damaged, making the printer's hard disk unusable. In any case, the file system check wi...

● Microsoft Office features or paper saving options ● Back to front printing If you are using the HP-GL/2 and HP RTL driver, the following features are not available. ● Print Preview ● Back to front printing To get the same results, use the equivalent features available in QuarkXPress. Printer alert...

19 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so,please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correctresponse, contact HP Supp...

20 HP Customer Care ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Contact HP Support ENWW 179 HP Customer Care

Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades...

HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond thestandard period. They include remote support. On-site service is also provided if necessary, with two alternativeresponse-time options. ● Next business day ● Same busines...

server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks atany time. To change these settings: ● In the HP Utility for Windows, select the Tools menu, then HP Proactive Support . ● In the HP Printer Monitor for Mac OS, select Preferences > Monitoring > H...

21 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 183 Specifications

Functional specifications Table 21-1 HP 72 ink supplies Printheads Two inks in each printhead: gray and photo black, matte black and yellow, andmagenta and cyan Ink cartridges Cartridges containing 69 ml of ink: gray, photo black, yellow, magenta and cyan Cartridges containing 130 ml of ink: gray, p...

Table 21-5 Mechanical accuracy ±0.1% of the specified vector length or ±0.2 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0printing material in Best or Normal mode with HP Matte Film roll feed. Table 21-6 Graphic languages supported HP Designjet Languages T770 HP PCL3 GUI...

Frequency 50–60 Hz Current < 2 A Consumption < 200 W Ecological specifications This product complies with European Union WEEE and RoHS Directives. To determine the ENERGYSTAR qualification status of these product models, please go to http://www.hp.com/go/energystar/ . For the up-to-date ecolog...