HP M401 - Manual

Product views Product front view 1 Output bin 2 Tray 1 3 Power button 4 Tray 2 5 Walk-up USB port (HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer only) 6 Toner cartridge door latch 7 LCD control panel or color touchscreen control panel (HP LaserJet Pro 400 M401dn Printer a...

Product back view 1 Hi-Speed USB 2.0 port 2 Network port (all models except HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer) 3 Power connection 4 Slot for a cable-type security lock 5 Rear jam-access door latch Serial number and model number location The serial number and pro...

Control panel layout LCD control panel 1 Control-panel display: The display provides information about the product. Use the menus on the display to establishproduct settings. 2 Attention light (amber): The Attention light blinks when the product requires user attention. 3 Ready light (green): The Re...

9 Setup button: This button provides quick access to the Setup menu. 10 LED light: This light is not functional on this product. Touchscreen control panel NOTE: The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Printer model and the HP LaserJet Pro 400 M401dw Printer model...

Touchscreen Home screen NOTE: The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Printer model and the HP LaserJet Pro 400 M401dw Printer model. The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product conf...

Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported lan...

Print product reports from a touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Reports button. 3. Touch the name of the report that you want to print. Printer sharing disclaimer HP does not support peer-to-peer networking, as the fea...

2 Paper tray ● Supported paper sizes ● Supported paper types ● Load the input trays ENWW 11

Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljm401series . Paper type (control panel) Paper type (print driver) Tray 1 Tray 2 Optional500-sheetTray 3 Duplexer(duplexmodels only) PLAIN 75–95 G Plain HP EcoSMART Lite HP Eco...

Load the input trays Load Tray 1 1. Open Tray 1, and pull the tray extension away from the product. 2. For long paper, flip out the extension to help hold the paper in the tray. ENWW Load the input trays 15

3. Place the paper stack into Tray 1, and slide the paper guides so that they are against the sheets. 4. Feed the paper stack into the tray as far as it will go. Load Tray 2 1. Pull the tray out of the product. 16 Chapter 2 Paper tray ENWW

5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the right side and rear of the tray. 6. Slide the tray into the product. Load optional Tray 3 1. Pull the tray out of the product. 18 Chapter 2 Paper tray ENWW

3 Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Us...

Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a ...

Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , c...

Automatically print on both sides with Windows NOTE: This section applies to the HP LaserJet Pro 400 M401d Printer, HP LaserJet Pro 400 M401dn Printer, and HP LaserJet Pro 400 M401dw Printer models only. 1. On the File menu in the software program, click Print . 2. Select the product, and then click...

3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Manually print on both sides with Windows NOTE: This section primarily applies to the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401n Printer models. However, the HP LaserJe...

5. Retrieve the printed stack from the output bin and, maintaining the same orientation, place it in Tray 1 with the printed side down and the top of the pages toward the product. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Wi...

5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 38 Chapter 3 Print ENWW

Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. 40 Chapter ...

Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. 4. Click the Print button. NOTE: To use print driver default settings, select the standard option. C...

Print multiple pages on one sheet of paper (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the...

4. Select a type from the Media-type drop-down list. 5. Click the Print button. Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before ...

Create archival-quality prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the ...

Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. HP ePrint is not available with the HP Las...

Set up HP ePrint (touchscreen control panel) 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services button. b. Touch the Enable Web Services button. 2. From the HP Web Services menu, touch the Display E-Mail Address bu...

Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party a...

4 Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● ...

Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Intern...

Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP ePrintCenter Web site at www.hpeprintcenter.com . To use this feature, the product mu...

Configure IP network settings View or change network settings Use the HP Device Toolbox to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you ar...

5. Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 6. Use the numeric keypad to enter the default gateway, and touch the OK button. Touch the Yes button to confirm. Rename the product on a network If you want to rename the product on a netwo...

Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the li...

HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP- based network. Open the HP...

HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secur...

Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing ...

Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode i...

Set the sleep delay (touchscreen control panel) 1. From the Home screen on the product control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Sleep Delay 3. Select the time for the sleep delay. NOTE: The default value is 15 Minutes . Set the Auto Power...

Set the Auto Power Down delay (touchscreen control panel) 1. From the Home screen on the product control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Auto Power Down Delay 3. Select the time for the power-down delay. NOTE: The defau...

Print when a toner cartridge is at estimated end oflife Black Low : The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not n...

Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included w...

Replacement instructions Change the toner cartridge When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. 1. Open the toner cart...

Memory This product includes a memory panel that will accept the following third-party font and barcode memory modules. Hewlett-Packard does not sell these products. ● BarDIMM Pro, Jetmobile ● MicrDIMM Pro, Jetmobile ● TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc. ● Asian Fonts, JITCO, Ltd. ...

Update the firmware HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates. Manually update the firmware (LCD control panel) 1. On the product control panel, press the OK button to open the me...

5 Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing...

Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Check the cabling or wireless connection ● Step 3: Check the control panel for error messages ● Step 4: Check the paper ● Step 5: Check the ...

Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the fa...

Control panel help system The HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models have built-in Help systems that explain how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a...

Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action. Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or b...

Recommended action Wait for the cleaning process to finish. Device error Press [OK] Description An internal error occurred. Recommended action Press the OK button to resume the job. Door open Description The product front door is open. Recommended action Close the door. Genuine HP supply installed D...

To avoid this problem, try the following solutions: ◦ Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray. ◦ Use paper that meets HP specifications. Store paper unopened in its original packaging. ◦ Use the product in an area th...

very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement. Supplies low Description A toner cartridge is low. Recommended action Printing will continue until a Very Low message displays. Consider having a rep...

Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guide...

Clear jams Jam locations Jams can occur in these locations: 1 Output bin 2 Rear door 3 Tray 1 4 Tray 2 5 Optional Tray 3 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear a jam in Tray 1 NOTE: If the sheet tears, r...

3. Remove the jammed sheet by pulling it straight out. CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out. 4. Reinstall the print cartridge, and then close the print cartridge door. Clear a jam in Tray 2 1. Remove the tray from the product. 100 Chapter 5 Solve problems ENWW

Clear a jam in optional Tray 3 1. Remove the tray from the product. 2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing. 102 Chapter 5 Solve problems ENWW

Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. Clear a jam in the duplexer ...

2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear door. Clear a jam in the fuser area 1. Open the rear door. 104 Chapter 5 Solve problems ENWW

Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printe...

6. Select a type from the Media-type drop-down list. 7. Click the Print button. Check toner cartridge status Print the supplies status page (LCD control panel) Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product lang...

Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Print a cleaning page (L...

Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed ch...

Use the print driver that best meets your printing needs You might need to use a different print driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. HP PCL 6 driver ● Provided as the default driver. This driver is a...

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the...

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljm401series . 2. When you configure the product to prin...

Solve walk-up USB printing problems NOTE: This section applies only to the HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models. ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file ...

Solve direct connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working...

Solve wired network problems NOTE: This section applies to all models except the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer models. Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from t...

The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start , click Run , and then type cmd . b. Type ping followed by the IP address for your product. For Mac OS X, open the Net...

Solve wireless network problems NOTE: This section applies to the HP LaserJet Pro 400 M401dw Printer model only. Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the w...

The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Win...

Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt rad...

Solve product software problems with Windows A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Di...

Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ● The print driver does not automatically set up the selected product ...

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches...

6 Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ENWW 129

Index A accessories ordering 129, 130 AirPrint 54 amber light 4 anticounterfeit supplies 130 applications downloading 60 apps button 7 Apps menu 60 archival-quality printing creating 51 LCD control panel 51 touchscreen control panel 51 attention light LCD control panel 4 touchscreen control panel 5 ...