Page 3 - User Guide
HP LaserJet Pro 300 color MFP M375and HP LaserJet Pro 400 color MFPM475 User Guide
Page 5 - Conventions used in this guide
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to...
Page 7 - Table of contents
Table of contents 1 Product basics ................................................................................................................................................ 1 Product comparison ......................................................................................................
Page 17 - Product basics
1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views ENWW 1
Page 21 - Environmental features; Accessibility features
Environmental features Duplex printing Save paper by using the manual duplex printing option. Automatic duplex printing is availablewith the HP LaserJet Pro 400 color MFP M475dn and HP LaserJet Pro 400 color MFPM475dw models. Print multiple pages persheet Save paper by printing two or more pages of ...
Page 22 - Product views; Front view
Product views Front view 1 Document feeder cover 2 Document feeder input tray 3 Document feeder input tray extension 4 Document feeder output bin 5 Color touch screen control panel 6 Control-panel-adjustment lever 7 DIMM access door 8 Walk-up USB printing port 9 On/Off button 10 Optional Tray 3 11 T...
Page 23 - Back view
Back view 1 Fax ports 2 Network port 3 Hi-Speed USB 2.0 port 4 Power connection 5 Rear door (access for clearing jams) ENWW Product views 7
Page 24 - Interface ports
Interface ports 1 Telephone “line out” port for attaching an extension phone, answering machine, or other device 2 Fax “line in” port for attaching fax line to product 3 Network port 4 Hi-Speed USB 2.0 port 8 Chapter 1 Product basics ENWW
Page 25 - Serial number and model number location
Serial number and model number location The serial number and product model number label is at the back of the product. NOTE: Another label is inside the front door. ENWW Product views 9
Page 26 - Control panel layout
Control panel layout 1 Touch screen display 2 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing aconnection to the wireless network. When connected, the light stops blinking and stays lit. NOTE: Wireless models only 3 Ready light: indicates...
Page 27 - Buttons on the Home screen
Buttons on the Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 Web Services button: provides quick...
Page 28 - Control panel help system
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Helpsystem, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. Youcan browse thro...
Page 29 - Control panel menus
2 Control panel menus ● Setup Menu ● Function specific menus ENWW 13
Page 31 - HP Web Services menu
HP Web Services menu Menu item Description Enable Web Services Enables HP Web Services so you can use HP ePrint and the Apps menu. HP ePrint is a tool that prints documents by using any e-mail enabled device to send themto the product’s e-mail address. Use the Apps menu to print directly from select...
Page 32 - Reports menu
Reports menu Use the Reports menu to print reports that provide information about the product. Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel-menu layout. The active settings for each menuare listed. Configuration Report...
Page 33 - Quick Forms menu
Quick Forms menu Menu item Sub-menu item Description Notebook Paper Narrow Rule Wide Rule Child Rule Prints pages that have preprinted lines Graph Paper 1/8 inch 5 mm Prints pages that have preprinted graph lines Checklist 1-Column 2-Column Prints pages that have preprinted lines with check boxes Mu...
Page 34 - Fax Setup menu
Fax Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Description Fax Set-Up Utility This is a tool for configuring the fax settings. Follow the on-screen prompts and select the appropriate response for each...
Page 37 - System Setup menu
System Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Sub-menu item Description Language (List of availablecontrol-paneldisplaylanguages.) Sets the language in which the control panel displaysmessages and...
Page 42 - Service menu
Service menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Description Fax Service Clear Saved Faxes Clears all faxes in memory. Run Fax Test Performs a fax test to verify that the phone cord is pluggedin the corre...
Page 44 - Network Setup menu
Network Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Description Wireless Menu NOTE: You can also access this menu bytouching the Wireless button on the control panel. Wireless Direct Settings Wireless ...
Page 46 - Function specific menus; Copy menu
Function specific menus The product features function-specific menus for copying, faxing, and scanning. To open thesemenus, touch the button for that function on the control panel. Copy menu To open this menu, touch the Copy button, and then touch the Settings... button. NOTE: Settings that you chan...
Page 48 - Fax menu
Fax menu To open this menu, touch the Fax button, and then touch the Fax Menu button. Menu item Sub-menu item Sub-menu item Description Fax Reports Fax Confirmation On Every Fax On Send Fax Only On Receive Fax Only Never * Sets whether the product printsa confirmation report after a faxjob. Include ...
Page 50 - Scan menu
Menu item Sub-menu item Sub-menu item Description Print Report Now Prints a list of all the individualand group dial entries in thephone book. Change Defaults Opens the Fax Setup menu. Scan menu Menu item Sub-menu item Sub-menu item Description Scan to USB Drive NOTE: Touch the Settings... button to...
Page 51 - USB Flash Drive
USB Flash Drive Menu item Description Print Documents Prints documents stored on the USB drive. Use the arrowbuttons to scroll through the documents. Touch the names ofdocuments that you want to print. Touch the summary screen to change settings such as thenumber of copies, the paper size, or the pa...
Page 53 - Software for Windows
3 Software for Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows ● Software for other operating systems ENWW 37
Page 54 - Select the correct printer driver for Windows
Supported operating systems and printer drivers forWindows The product supports the following Windows operating systems: Recommended software installation ● Windows XP (32-bit, Service Pack 2) ● Windows Vista (32-bit and 64-bit) ● Windows 7 (32-bit and 64-bit) Print and scan drivers only ● Windows 2...
Page 56 - UPD installation modes
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access tovirtually any HP LaserJet product, from any location, without downloading separate drivers. It is builton proven HP print driver technology and has been tested thoroughl...
Page 57 - Change print job settings for Windows; Priority for print settings; Change the default settings for all print jobs
Change print job settings for Windows Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar com...
Page 58 - Change the product configuration settings
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Startmenu view) : Click Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Startmenu view) : Click Start , cli...
Page 59 - Remove the printer driver from Windows
Remove the printer driver from Windows Windows XP 1. Click the Start button, , and then click the Printers and Faxes item. 2. Find and right-click the product from the list, and then click the Delete item. 3. From the File menu, click the Server Properties item. The Print Server Properties dialog bo...
Page 60 - Supported utilities for Windows; Other Windows components and utilities; Software for other operating systems
Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint Other Windows components and utilities ● HP Smart Install — automates the printing system installation ● Online Web registration ● HP LaserJet Scan ● PC Fax Send ● HP Device Toolbox ● HP Uninstall ● HP Help & ...
Page 61 - Use the product with Mac
4 Use the product with Mac ● Software for Mac ● Basic print tasks with Mac ● Use AirPrint ● Fax with Mac ● Scan with Mac ● Solve problems with Mac ENWW 45
Page 62 - Software for Mac; Supported operating systems and printer drivers for Mac
Software for Mac Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5 and 10.6 NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported...
Page 63 - Install software for Mac computers on a wired network
Install software for Mac computers on a wired network Configure the IP address 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product andassigns an IP address or host name for the product. Install...
Page 64 - Install software for Mac computers on a wireless network
Install software for Mac computers on a wireless network Before installing the product software, make sure the product is not connected to the network using anetwork cable. Make sure your Mac computer is connected to the same wireless network to whichyou plan to connect the product. Use one of the f...
Page 65 - Remove the printer driver from Mac operating systems; Priority for print settings for Mac
5. Click the plus (+) symbol in the lower left corner of the Printer Names column. By default, Mac OS X uses the Bonjour method to find the product over the local network andadd it to the printer pop-up menu. This method is best in most situations. If Mac OS X cannotfind the HP printer driver, an er...
Page 66 - Change printer-driver settings for Mac
NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might overridesettings changed anywhere else. ...
Page 67 - Software for Mac computers; HP Utility for Mac; Supported utilities for Mac; HP Embedded Web Server
Software for Mac computers HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connectedto a TCP/IP-based network. Open the HP Utility ▲ From the dock,...
Page 68 - HP ePrint; AirPrint
You can also access the HP Embedded Web Server from the Safari Web browser: 1. Select the page icon in the left side of the Safari toolbar. 2. Click the Bonjour logo. 3. In the list of printers, double-click this product. The HP Embedded Web Server opens. HP ePrint With HP ePrint , you can print any...
Page 69 - Basic print tasks with Mac; Cancel a print job with Mac; Resize documents or print on a custom paper size with Mac
Basic print tasks with Mac Cancel a print job with Mac 1. If the print job is currently printing, cancel it by pressing the Cancel button on the productcontrol panel. NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressi...
Page 70 - Print a cover page with Mac
Create a printing preset 1. On the File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File m...
Page 72 - Set the color options with Mac
6. Go to the product, and remove any blank paper that is in Tray 1. 7. Insert the printed stack face-up with the bottom edge feeding into the printer first in Tray 1. You must print the second side from Tray 1. 8. If prompted, press the appropriate control-panel button to continue. Set the color opt...
Page 73 - Use AirPrint
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly tothe product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) inthe following applications: ● Mail ● Photos ● Safari ● Select third-party app...
Page 74 - Fax with Mac
Fax with Mac To send a fax by printing to a fax driver, complete the following steps: 1. Open the document that you want to fax. 2. Click File and then click Print . 3. In the Printer pop-up menu, select the fax print queue that you want to use. 4. In the Copies field, adjust the number of copies if...
Page 75 - Scan with Mac
Scan with Mac Use the HP Scan software to scan images to a Mac computer. 1. Load the document onto the scanner glass or into the document feeder. 2. Open the Applications folder, and then click Hewlett-Packard . Double-click HP Scan . 3. Open the HP Scan menu and click Preferences . From the Scanner...
Page 76 - Solve problems with Mac
Solve problems with Mac For information about solving problems with a Mac, see Solve product software problems with Mac on page 283 . 60 Chapter 4 Use the product with Mac ENWW
Page 77 - Connect the product with Windows
5 Connect the product with Windows ● Printer sharing disclaimer ● Use HP Smart Install to connect to a computer, a wired network, or a wireless network ● Connect with USB ● Connect to a network with Windows ENWW 61
Page 78 - HP Smart Install for Windows direct connections (USB)
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operatingsystems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com . Use HP Smart Install to connect to a computer, a wirednetwork, or a wireless network The softwa...
Page 79 - HP Smart Install for Windows wireless networks, method 3: Use WPS
HP Smart Install for Windows wireless networks, method 1: Use theproduct control panel NOTE: Use this method only if you know your wireless network SSID and password. 1. On the product control panel, touch the Wireless button. Touch the Wireless Menu button, and then touch the Wireless Setup Wizard ...
Page 80 - Connect with USB; CD installation
Connect with USB NOTE: Use this procedure if you are not using the HP Smart Install. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends usinga cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts...
Page 81 - Connect to a network with Windows; Supported network protocols; Obtain the IP address
Connect to a network with Windows Supported network protocols To connect a networking-equipped product to a network, you need a network that uses one or moreof the following protocols. ● TCP/IP (IPv4 or IPv6) ● LPD Printing ● SLP ● WS-Discovery Install the product on a wired network with Windows NOT...
Page 83 - Connect the product to a wireless network using WPS; Connect the product to a wireless network using a USB cable
Connect the product to a wireless network using WPS If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up theproduct on a wireless network. 1. From the Home screen on the product control panel, touch the Wireless button. 2. Touch the Wireless Menu button, a...
Page 84 - Configure IP network settings with Windows; View or change network settings
connection easier. After the setup is complete, you can disconnect the USB cable and use thewireless connection. 1. Insert the software CD into the computer CD tray. 2. Follow the on-screen instructions. When prompted, select the Connect through a wireless network option. Connect the USB cable to th...
Page 86 - Link speed and duplex settings
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For mostsituations, leave the product in automatic mode. Incorrect changes to the lin...
Page 87 - Paper and print media
6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays ENWW 71
Page 91 - Supported paper sizes
Supported paper sizes NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Tray 1 Tray 2 or optionalTray 3 Automatic duplexprinting Letter 216 x 279 mm (8.5 x 11 inches) Le...
Page 93 - Supported paper types and tray capacity
Supported paper types and tray capacity Table 6-3 Tray 1 Paper type Weight Capacity 1 Paper orientation Every day: ● Plain ● Light ● Bond ● Recycled 60 to 90 g/m 2 (16 to 24 lb) Up to 50 sheets Side to be printed on face-up,with the top edge at the back ofthe tray Presentation: ● Matte paper, mid-we...
Page 96 - Load paper trays; Load Tray 1
Load paper trays Load Tray 1 1. Open Tray 1. 2. Pull out the extension tray. 80 Chapter 6 Paper and print media ENWW
Page 97 - Load Tray 2 or optional Tray 3
3. If you are loading long sheets of paper, flip out the extension. 4. Extend the paper guides fully (callout 1) and then load the paper stack into Tray 1 (callout 2). Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on face-up and the t...
Page 99 - Load the document feeder
5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 6. Slide the tray into the product. Load the document feeder The document feeder holds up to 50 sheets of 75 g/m 2 (20 lb bond) paper. CAUTION: To prevent damage to the product, do not ...
Page 103 - Print cartridges; Print cartridge information
7 Print cartridges The information contained herein is subject to change without notice. For the latest User Guideinformation go to www.hp.com/go/LJColorMFPM375_manuals or www.hp.com/go/ LJColorMFPM475_manuals . ● Print cartridge information ● Supplies views ● Manage print cartridges ● Replacement i...
Page 104 - Supplies views; Print cartridge views
Supplies views Print cartridge views 1 Cartridge memory chip 2 Plastic shield 3 Imaging Drum. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drumcan cause print-quality problems. 88 Chapter 7 Print cartridges ENWW
Page 105 - Manage print cartridges; Change settings for print cartridges; Print when a print cartridge is at estimated end of life
Manage print cartridges Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output. Change settings for print cartridges Print when a print cartridge is at estimated end of life Supply-related notifications are communicated on the product control panel. ● ...
Page 106 - Enable or disable the At Very Low settings from the control panel; Print with EconoMode
Enable or disable the At Very Low settings from the control panel You can enable or disable the default settings at any time, and you do not have to re-enable themwhen you install a new print cartridge. 1. From the Home screen on the control panel, touch the Setup button. 2. Open the following menus...
Page 107 - Store and recycle supplies; Recycle supplies; HP anticounterfeit Web site
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the tonersupply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade andis no longer acceptable, consider replacing the print cartridge. 1. On the File menu in the software ...
Page 108 - Replacement instructions; Replace the print cartridges
Replacement instructions Replace the print cartridges The product uses four colors and has a different print cartridge for each color: black (K), magenta (M),cyan (C), and yellow (Y). CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water ...
Page 112 - Solve problems with supplies; Check the print cartridges
Solve problems with supplies Check the print cartridges Check each print cartridge, and replace it if necessary, if you are having any of the followingproblems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. NOT...
Page 113 - Print the Supplies Status page
Print the Supplies Status page The Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order areplacement print cartridge, as well as other useful information. 1. At the ...
Page 114 - Interpret the Print Quality Page; Inspect the print cartridge for damage
Interpret the Print Quality Page 1. On the product control panel, open the Reports menu. 2. Select the Print Quality Page item to print it. This page contains five bands of color, which are divided into four groups as indicated in the followingillustration. By examining each group, you can isolate t...
Page 115 - Repeating defects
3. Examine the surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage o...
Page 116 - Interpret control panel messages for supplies; Black Cartridge Low
Interpret control panel messages for supplies 10.100X Supply Memory Error Description A specific print cartridge has a faulty or missing memory chip. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow. Recommended action Check the memory chip. If it is broken or damaged, repla...
Page 117 - Cyan Cartridge Low; Cyan in wrong position; Cyan Very Low
Recommended action To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You cancontinue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached very low, HP's premium Protection Warranty on that suppl...
Page 120 - Used supplies in use
Recommended action Press the OK button to continue printing. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit . Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty. Used <color> in use Description You are...
Page 121 - Yellow Very Low
Recommended action Make sure that each print cartridge is installed in the correct slot. From front to back, the printcartridges are installed in this order: black, cyan, magenta, and yellow. Yellow Very Low Description The print cartridge is at the end of its useful life. When a color print cartrid...
Page 123 - Print tasks
8 Print tasks ● Cancel a print job ● Basic print tasks with Windows ● Use HP ePrint ● Additional print tasks with Windows ● Walk-up USB printing ENWW 107
Page 125 - Basic print tasks with Windows; Open the printer driver with Windows
Basic print tasks with Windows The methods to open the print dialog from software programs can vary. The procedures that followinclude a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the pri...
Page 126 - Get help for any printing option with Windows
Get help for any printing option with Windows 1. Click the Help button to open the online Help. 110 Chapter 8 Print tasks ENWW
Page 127 - Use a printing shortcut with Windows
Change the number of print copies with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, c...
Page 128 - Create printing shortcuts
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print . 112 Cha...
Page 130 - Improve print quality with Windows; Select the page size with Windows
5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then cli...
Page 132 - Print on both sides (duplex) with Windows; Print on both sides manually with Windows
Print on both sides (duplex) with Windows Print on both sides manually with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 116 Chapter 8 Print tasks ENWW
Page 133 - Automatically print on both sides with Windows
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed side facing down in Tray 1. 6. On the control panel, press the OK button ...
Page 135 - Print multiple pages per sheet with Windows
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Basic print tasks with Windows 119
Page 136 - Select page orientation with Windows
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders , Page order , and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print . 120 Chapter 8 Print tasks ENWW
Page 138 - Set color options with Windows
Set color options with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Manual option, and th...
Page 139 - Use HP ePrint
Use HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mailaddress from any e-mail enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enab...
Page 140 - Additional print tasks with Windows; Print colored text as black (grayscale) with Windows
Additional print tasks with Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Advanced tab. 4. Expand the Document Options section. 5. Expand...
Page 142 - Print on special paper, labels, or transparencies with Windows
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies with Windows 1. On the File menu in the software program, click Print . 126 Chapter 8 Print tasks ENWW
Page 145 - Print the first or last page on different paper with Windows
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. ENWW Additional print tasks with Windows 129
Page 147 - Scale a document to fit page size with Windows
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print . ENWW Additional print tasks with ...
Page 156 - Change the color theme for a print job
Adjust color Manage color by changing the settings on the Color tab in the printer driver. Change the color theme for a print job 1. On the File menu in the software program, click Print . 2. Click Properties or Preferences . 3. Click the Color tab. 4. Select a color theme from the Color Themes drop...
Page 159 - Use the HP EasyColor option
Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technologyscans documents and automatically adjusts photographic images in .JPEG or ....
Page 160 - Match colors to your computer screen
Match colors to your computer screen For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printersand computer monitors use different methods of producing color. Monitors display colors b...
Page 162 - Use copy functions; Multiple copies
Use copy functions Copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. Multiple copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the H...
Page 163 - Copy a multiple-page original
3. Touch the arrows to change the number of copies, or touch the existing number and type thenumber of copies. 4. Touch the Black or Color button to start copying. Copy a multiple-page original 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against...
Page 164 - Copy identification cards
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then toplace the second side on a different area of the scanner glass and copy aga...
Page 166 - Collate a copy job
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an opt...
Page 167 - Make color or black and white copies
Make color or black and white copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. ENWW Use copy functions 151
Page 168 - Copy settings; Change copy quality
Copy settings Change copy quality The following copy-quality settings are available: ● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed : Use this setting for documents that contain a mixture of text and graphics. ● Text : ...
Page 169 - Check the scanner glass for dirt and smudges
Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which canaffect performance. This can cause vertical streaks on copy jobs from the document feeder, andspecks on copy jobs from the flatbed scanner glass. Use the fo...
Page 170 - Adjust the lightness or darkness for copies; Define custom copy settings
Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. On the summary screen, touch the arrow buttons to adjust the setting. 4. Touch the Black or Color button to start copying. Define cu...
Page 172 - Copy photos
Copy photos NOTE: Copy photos from the scanner glass, not from the document feeder. 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass,and close the scanner lid. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then to...
Page 173 - Copy mixed size originals
Copy mixed size originals Use the scanner glass to make copies of mixed size originals. NOTE: You can use the document feeder to copy mixed size originals only if the pages share a common dimension. For example, you can combine Letter and Legal size pages because they havethe same width. Stack the p...
Page 174 - Copy on both sides; Copy on both sides automatically (duplex models only)
Copy on both sides Copy on both sides automatically (duplex models only) 1. Load the first page of the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then open the Two Sided menu. 4. Select the duplexi...
Page 175 - Copy on both sides manually
Copy on both sides manually 1. Load the first page of the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. 4. Remove the printed copy from the output bin, and load the pages into Tray 1 w...
Page 178 - Use scan functions; Scan methods; Scan to a USB flash drive; Scan by using other software
Use scan functions Use the product to scan a document from the scanner glass or document feeder. For duplex models,you can also create two-sided scans. Scan methods Perform scan jobs in the following ways. ● Scan to a USB flash drive from the product control panel. ● Scan from the computer by using ...
Page 179 - Scan by using optical character recognition (OCR) software; Cancel a scan
While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanningfeature and scan an image directly into the open program. For more information, see the Help file orthe documentation that came with your TWAIN-compliant or WIA-compliant software program. Scan from a TWA...
Page 180 - Scan settings; Scanner resolution and color
Scan settings Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might haveselected a resolution or color setting in the scanner software that does not match your needs.Resolution and color affect the following features of scanned images: ...
Page 181 - Resolution and color guidelines
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types ofscan jobs. NOTE: The default resolution is 200 ppi. Intended use Recommended resolution Recommended color settings Fax 150 ppi ● Black and White E-mail 150 ppi ● Black an...
Page 182 - Scan quality
Scan quality Over time, specks of debris might collect on the scanner glass and white plastic backing, which canaffect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from t...
Page 183 - Scan a photo
Scan a photo 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass,and close the scanner lid. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen, touch the Scan button. 4. Touch the Scan to USB Drive button. The c...
Page 186 - Set up fax; Install and connect the hardware; Connect fax to a telephone line
Set up fax Install and connect the hardware Connect fax to a telephone line ▲ Connect the telephone cable provided with the product to the fax “line in” port on the product and to the telephone jack on the wall. The product is an analog faxing device. HP recommends using the product on a dedicated a...
Page 190 - Setup for stand-alone fax; Configure fax settings; Use the control panel to set the fax time, date, and header
Setup for stand-alone fax 1. Unpack and set up the product. 2. From the Home screen, touch the Setup button. 3. Touch the Fax Setup menu. 4. Touch the Fax Set-Up Utility button. 5. Follow the on-screen prompts and select the appropriate response for each question. NOTE: The maximum number of charact...
Page 191 - Use of common localized letters in fax headers; Use the HP Fax Setup Wizard
Use of common localized letters in fax headers When using the control panel to enter your name in the header or to enter a name for a one-touchkey, speed-dial entry, or group-dial entry, touch the 123 button to open a keypad that contains special characters. Use the HP Fax Setup Wizard If you did no...
Page 192 - Use the phone book; Use the control panel to create and edit the fax phone book; Use phone-book data from other programs
Use the phone book You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or asgroups of fax numbers. Use the control panel to create and edit the fax phone book 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone ...
Page 193 - Create and edit speed-dial entries
Delete phone book entries You can delete all phone book entries that are programmed in the product. CAUTION: After phone book entries are deleted, they cannot be recovered. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the...
Page 194 - Delete speed-dial entries; Manage group-dial entries; Create and edit group-dial entries
Delete speed-dial entries 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. Manage group-...
Page 196 - Set fax settings; Send fax settings; Set special dialing symbols and options; Set the dial-tone detection
Set fax settings Send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialinginternationally or connecting to an outside line. Special symbol Button Description Dialing pause The Redial/Pause button is av...
Page 197 - Set autoredial and the time between redials
The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions. 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Detect Dial Tone button, and then touch the O...
Page 198 - Set light/dark and resolution
3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if No Answer button, and then touch the On button. Set the redial-on-communication-error option If this option is on, the product redials automatically if some sort of communication error occurs. Thefactory-set default for the redia...
Page 199 - Set billing codes
Set the default resolution setting 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Touch the Fax Resolution button, and then touch one of the options. Cover-page templates Several business and personal fax cover-page templates are av...
Page 200 - Receive fax settings; Set fax forwarding
NOTE: After the product prints this report, it deletes all billing data. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4. Scroll to and touch the Print Billing Report button. Receive fax settings Set fax forwarding You can set your prod...
Page 201 - Block or unblock fax numbers
To set or change the answer mode, complete the following steps: 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and touch the Answer Mode button, and then touch the name of the option that you want to use. Block or unblock fax...
Page 202 - Set distinctive ring
Type of telephone line Recommended rings-to-answer setting Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on thecontrol-panel display. (The minimum and maximum numberof rings allowed varies by country/region.) One line with two separate numbers and a ri...
Page 205 - Set fax polling
4. Scroll to and touch the Private Receive button, and then touch the On button. 5. If you have not already set a system password, the product prompts you to create one. NOTE: The system password is case-sensitive. a. Touch the OK button, and then use the keypad to enter the system password. b. Touc...
Page 206 - Use fax; Fax software; Supported fax programs; Cancel a fax; Cancel the current fax
Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with theproduct. To continue to use a PC fax program previously installed on the computer, use the modemthat is already connected to the computer; it will not function thro...
Page 207 - DSL; PBX; ISDN; Use fax on a VoIP service
The HP LaserJet product is an analog device that is not compatible with all digital phoneenvironments (unless a digital-to-analog converter is used). HP does not guarantee that the productwill be compatible with digital environments or digital-to-analog converters. DSL A digital subscriber line (DSL...
Page 208 - Fax memory; Fax memory contents are retained when there is a loss of power; Delete faxes from memory; Send a fax; Fax from the flatbed scanner
Fax memory Fax memory contents are retained when there is a loss of power The flash memory protects against data loss when a power failure occurs. Other fax devices store faxpages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power islost, while short-term RAM loses ...
Page 209 - Fax from the document feeder
5. The product prompts you to confirm that you are sending from the scanner glass. Touch the Yes button. 6. The product prompts you to load the first page. Touch the OK button. 7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch th...
Page 210 - Use speed dials and group-dial entries
4. Use the keypad to type the fax number. 5. Touch the Start Fax button. Use speed dials and group-dial entries 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name o...
Page 212 - Send a fax by dialing from a telephone connected to the fax line; Send a fax with confirmation
Send a fax by dialing from a telephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone that is connected to the same lineas the product. For example, if you are sending a fax to a person whose device is in the manualreceive mode, you can precede the fax w...
Page 213 - Use access codes, credit cards, or calling cards
1. Load the document into the document feeder. 2. From the Home screen, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax Later button. 6. Use the keypad to enter the time of day to send the fax. Touch the OK button. 7. Use the keypad to ente...
Page 214 - Receive a fax; Print a fax
Receive a fax Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature isenabled) and also stores it automatically to flash memory. When a color print cartridge becomes very low, the product prints in black only to prevent faxinterruptions. To c...
Page 215 - Receive faxes when fax tones are audible on the phone line
Reprint faxes 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Receive Options button. 4. Touch the Reprint Faxes button. 5. Touch the entry for the fax that you want to reprint. Receive faxes when fax tones are audible on the phone line If you have a telepho...
Page 216 - Solve fax problems; Fax troubleshooting checklist
Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if theproblem is resolved. ● For best results during fax problem solving, make sure the line from the product is pluggeddirectly into the wall phone port. Disco...
Page 218 - Fax error messages; Document feeder door is open. Canceled fax.
Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the messageby touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the al...
Page 220 - Fax storage is full. Canceling the fax receive.
NOTE: Turning off error-correction mode can reduce the quality of the fax image. Connect the product to a different phone line. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box. Fax Send error. Desc...
Page 221 - Fax storage is full. Canceling the fax send.
Recommended action If you are using the Private Receive feature, print all received faxes to regain some memory. If you still need more memory, clear faxes from memory. Open the Service menu. In the Fax Service menu, select the Clear Saved Faxes option. Fax storage is full. Canceling the fax send. D...
Page 224 - Troubleshoot fax codes and trace reports; View and interpret fax error codes
Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product fax features. Code number Description 232 Possible causes include the following: ● A communication failure has occurred between the two machine...
Page 225 - Fax trace report; Fax logs and reports
Code number Description 344-348 Possible causes include the following: ● The remote machine has failed to respond to a fax command from the local machine due to theconnection being interrupted. ● The user at the remote machine may have pressed the Stop button. ● In rare instances, incompatibility be...
Page 227 - Set the fax error report; Change error correction and fax speed
Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set itto print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no i...
Page 228 - Change the fax speed; Solve problems sending faxes; An error message displays on the control panel
Change the fax speed The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwidestandard for full-duplex modems that send and receive data across telephone lines at up to 33,600bits per second (bps). The factory-set default for the fax-speed setting is Fast (...
Page 234 - Unable to send a fax when a phone is connected to the product
d. Open the Dial Prefix menu. e. Select the On setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, manually dial the telephone number with the prefix. b. Enter the country/...
Page 235 - Solve problems receiving faxes; The fax does not respond
Solve problems receiving faxes ● The fax does not respond ● An error message displays on the control panel ● A fax is received but does not print ● Sender receives a busy signal ● No dial tone ● Cannot send or receive a fax on a PBX line The fax does not respond The fax has a dedicated phone line ● ...
Page 240 - A fax is received but does not print; Sender receives a busy signal; No dial tone
A fax is received but does not print The Private Receive feature is on ● When the Private Receive feature is activated, received faxes are stored in memory. A password is required to print the stored faxes. ● Enter the password to print the fax. If you do not know the password, contact the productad...
Page 241 - Solve general fax problems; Faxes are sending slowly
Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that...
Page 243 - Regulatory information and warranties
d. Open the Default Paper Size menu. e. Select the correct setting. ● Set the paper type and size for the tray used for faxes. ● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper. a. Open the Setup menu. b. Open the Fax Setup menu. c. Open the Advanced Setup men...
Page 245 - 3 Manage and maintain
13 Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Install memory DIMMs ● Clean the product ● Product updates ENWW 229
Page 246 - Print information pages
Print information pages Information pages reside within the product memory. These pages help diagnose and solve problemswith the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported ...
Page 248 - Use the HP Embedded Web Server; Open the HP Embedded Web Server; HP Embedded Web Server features
Use the HP Embedded Web Server This product is equipped with an embedded Web server (EWS), which provides access to informationabout product and network activities. A Web server provides an environment in which web programsmay run, much in the same way that an operating system, such as Windows, prov...
Page 249 - Assign a system password
● View and change network configuration ● Set, change, or clear the product security password. NOTE: Changing network settings in the EWS might disable some of product software or features. Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managi...
Page 250 - Economy settings; Powersave modes; Set sleep delay
Economy settings Print with EconoMode EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the tonersupply might outlast the mechanical parts in the print cartridge. If print quality begin...
Page 251 - Set the Auto Power Down delay; Archive print
Set the Auto Power Down delay 1. From the Home screen, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Power Down Delay 3. Select the time for the power-down delay. NOTE: The default value is 30 minutes. 4. The product automatically wakes fro...
Page 252 - Install memory DIMMs
Install memory DIMMs This product comes with 192-megabyte (MB) random-access memory installed. You can install anadditional 256-megabyte of memory for the product by adding a dual inline memory module (DIMM).You can also install a font DIMM to allow the product to print characters (for example, Chin...
Page 255 - Enable memory
Enable memory Windows XP, Windows Server 2003,Windows Server 2008, and WindowsVista 1. Click Start . 2. Click Settings . 3. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view). 4. Right-click the product driver icon, and then select Prop...
Page 256 - Check DIMM installation; Memory allocation
Check DIMM installation After installing the DIMM, make sure that the installation was successful. 1. Turn the product on. Check that the Ready light is illuminated after the product has gone throughthe startup sequence. If an error message appears, a DIMM might have been incorrectlyinstalled. 2. Pr...
Page 257 - Clean the product; Clean the paper path; Clean the paper path from the product control panel; Clean the scanner glass strip and platen
Clean the product Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Overtime, this buildup can cause print-quality problems such as toner specks or smearing. This producthas a cleaning mode that can correct and prevent these types o...
Page 258 - Clean the document feeder pickup rollers and separation pad
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has beenmoistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do no...
Page 259 - Clean the touch screen
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touchscreen gently with a clean, water-dampened, lint...
Page 260 - Product updates
Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/go/LJColorMFPM375 or www.hp.com/go/LJColorMFPM475 . Click Support & Drivers , click the operating system, and then select the download for the product. 244 Chapter 13 Manage a...
Page 261 - 4 Solve problems
14 Solve problems ● Self help ● Problem-solving checklist ● Restore the factory-set defaults ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve product connectivity problems ●...
Page 262 - Self help
Self help In addition to the information in this guide, other sources are available that provide helpfulinformation. HP Help and Learn Center The HP Help and Learn Center and other documentation are on the CD that camewith the product or in the HP Program folder on your computer. The HP Help andLear...
Page 263 - Problem-solving checklist; Step 1: Check that the product power is on
Problem-solving checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Check that the product power is on ● Step 2: Check the control panel for error messages ● Step 3: Test print functionality ● Step 4: Test copy functionality ● Step 5: Test the fax sending function...
Page 265 - Factors that affect product performance; Restore the factory-set defaults
Factors that affect product performance Several factors affect the time it takes to print a job: ● The software program that you are using and its settings ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity ...
Page 266 - Paper feeds incorrectly or becomes jammed; The product does not pick up paper; Prevent paper jams
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed s...
Page 268 - Clear jams; Jam locations
Clear jams Jam locations Jams can occur in these locations: 1 Document feeder 2 Rear door 3 Output bin 4 Tray 1 5 Tray 2 6 Tray 2 jam-access area Loose toner might remain in the product after a jam. This problem typically resolves itself after a fewsheets have been printed. 252 Chapter 14 Solve prob...
Page 269 - Clear jams from the document feeder
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. 3. Lift the document feeder roller assembly, and gently pull the jammed paper out. ENWW Clear jams 253
Page 271 - Clear jams in Tray 1
Clear jams in Tray 1 1. Pull the jammed sheet from Tray 1. NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing. 2. Pull out Tray 2 and place it on a flat surface. 3. Lower the jam-access tray. ENWW Clear jams 255
Page 273 - Clear jams in Tray 2
Clear jams in Tray 2 1. Open Tray 2. 2. Remove the jammed sheet by pulling it straight out. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. ENWW Clear jams 257
Page 274 - Clear jams in the fuser area
Clear jams in the fuser area 1. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. NOTE: If the sh...
Page 275 - Clear jams in the output bin
Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the rear door to clear the message. ENWW Clear jams 259
Page 276 - Clear jams in the duplexer (duplexing models only)
Clear jams in the duplexer (duplexing models only) 1. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery...
Page 278 - Improve print quality; Use the correct paper type setting in the printer driver; Change the paper type setting for Windows
Improve print quality You can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color settings in the printer driver ● Use paper that meets HP specifications ● Print a cleaning page ● Calibrate the product to align ...
Page 279 - Adjust color settings in the printer driver
3. Select a size from the Paper Size drop-down list, and then click the OK button. 4. Open the Finishing menu. 5. Select a type from the Media-type drop-down list. 6. Click the Print button. Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the...
Page 280 - Change the color options
Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click Print . 2. Click Properties or Preferences . 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic...
Page 282 - Calibrate the product to align the colors
Calibrate the product to align the colors If the printed output has colored shadows, blurry graphics, or areas that have poor color, you mightneed to calibrate the product to align the colors. Print the Diagnostics Page from the Reports menuon the control panel to check the color alignment. If the b...
Page 285 - Use the printer driver that best meets your printing needs
3. Examine the surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage o...
Page 287 - Improve print quality for copies
Improve print quality for copies If you encounter print quality problems in copied documents, review the solutions for printeddocuments listed previously in this document. However, some print-quality problems occur only incopied documents. ● If streaks appear on copies made by using the document fee...
Page 288 - The product does not print or it prints slowly; The product does not print
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the...
Page 289 - The product prints slowly
The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer meets the minimum specifications for this product. For a list ofspecifications, go to this Web site: www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 . 2. When you ...
Page 290 - Solve walk-up USB printing problems; The file does not print from the USB storage accessory
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert t...
Page 291 - Solve product connectivity problems; Solve direct-connect problems; Poor physical connection
The file that you want to print is not listed in the USB Flash Drive menu 1. You might be trying to print a file type that the USB printing feature does not support. Theproduct supports .PDF and .JPEG file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduc...
Page 292 - The computer is using the incorrect IP address for the product; The computer is unable to communicate with the product; New software programs might be causing compatibility problems
3. Look at the network port connection on the back of the product, and verify that the amber activitylight and the green link-status light are lit. 4. If the problem continues, try a different cable or port on the hub. The computer is using the incorrect IP address for the product 1. Open the printe...
Page 293 - The product is disabled, or other network settings are incorrect
The product is disabled, or other network settings are incorrect 1. Review the configuration page to check the status of the network protocol. Enable it ifnecessary. 2. Reconfigure the network settings if necessary. ENWW Solve product connectivity problems 277
Page 294 - Solve wireless network problems; Wireless connectivity checklist
Solve wireless network problems ● Wireless connectivity checklist ● The control panel displays the message: The wireless feature on this product has been turnedoff ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party...
Page 296 - Cannot connect more computers to the wireless product; The wireless product loses communication when connected to a VPN
Cannot connect more computers to the wireless product 1. Make sure that the other computers are within the wireless range and that no obstacles blockthe signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless accesspoint. 2. Make sure the product is turned on and in the...
Page 297 - The wireless network is not functioning
The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start , click Run , and then type cmd . b....
Page 298 - Solve product software problems with Windows
Solve product software problems with Windows Problem Solution A printer driver for the product isnot visible in the Printer folder Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and sel...
Page 299 - Solve product software problems with Mac; The printer driver is not listed in the Print & Fax list
Solve product software problems with Mac ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job...
Page 300 - A print job was not sent to the product that you wanted; You are using a generic printer driver when using a USB connection
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print aconfiguration page to check the product name. Verify that the name on the configuration pagematches t...
Page 301 - Supplies and accessories
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 285
Page 303 - Service and support
B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Data stored on the print cartridge ● End User License Agreement ● OpenSSL ● Customer support ENWW 287
Page 307 - Data stored on the print cartridge
Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation ofthe product. In addition, this memory chip collects a limited set of information about the usage of the product,which might include the following: the date when the...
Page 308 - End User License Agreement
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-UserLicense Agreement (“EULA”) is a contract between (a) you (either an individual or the entity yourepresent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product(“Software”...
Page 311 - OpenSSL
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit(http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSEDOR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIESOF MERCHANTABILITY A...
Page 312 - Customer support
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase,and problem description ready. Country/region phone numbers are on the flyer that was inthe box with your product or at www.hp.com/support/ . Get 24-hour Internet support www.hp.com/...
Page 313 - Product specifications
C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 297
Page 315 - Regulatory information
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Declaration of conformity (wireless models) ● Safety statements ● Additional statements for telecom (fax) products ● Additional statements for wireless products ENWW 299
Page 316 - Protecting the environment
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates, uses, ...
Page 318 - Return and recycling instructions; United States and Puerto Rico
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one ormore HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) ...
Page 319 - Paper; Material restrictions
Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions inthe recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle . Select your country/region for information on how to return your HP L...
Page 320 - Chemical substances
Disposal of waste equipment by users in private households in theEuropean Union This symbol on the product or on its packaging indicates that this product must not be disposed ofwith your other household waste. Instead, it is your responsibility to dispose of your waste equipmentby handing it over t...
Page 321 - For more information
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safe...
Page 322 - Declaration of conformity
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-1002-03-rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P...
Page 324 - Declaration of conformity (wireless models)
Declaration of conformity (wireless models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-1002-02&-04 Rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product P...
Page 326 - Safety statements; Laser safety; Power cord instructions
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administrationhas implemented regulations for laser products manufactured since August 1, 1976. Compliance ismandatory for products marketed in the United States. The device is certified as...
Page 327 - Laser statement for Finland
EMC statement (Korea) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Pro 300 color MFP M375nw, HP LaserJet Pro 400 color MFP M475dn, M475dw,laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimensuojakotelointi estää ...
Page 328 - Restriction on Hazardous Substances statement (Turkey); Restriction on Hazardous Substances statement (Ukraine)
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatzvorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produktnicht im unmittelbaren Gesichtsfeld platziert warden. Substances Table (China) Restrictio...
Page 329 - Additional statements for telecom (fax) products; EU Statement for Telecom Operation
Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks(PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (An...
Page 330 - Industry Canada CS-03 requirements
certain of the number of devices that may be connected to the line, as determined by the total RENs,contact the telephone company to determine the maximum REN for the calling area. This equipment uses the following USOC jacks: RJ11C. An FCC-compliant telephone cord and modular plug is provided with ...
Page 332 - Additional statements for wireless products; FCC compliance statement—United States; Australia statement; European Union regulatory notice
Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential ...
Page 334 - Taiwan statement
Taiwan statement Vietnam Telecom wired/wireless marking for ICTQC Type approvedproducts 318 Appendix D Regulatory information ENWW
Page 335 - Index
Index A accessories ordering 285, 286 acoustic specifications 298advanced setup fax 19 AirPrint 52, 57answer mode, setting 184answering machines, connecting 173 fax settings 185 anticounterfeit supplies 91autoreduction settings, fax 187 B batteries included 303billing codes, fax using 183 bin, outpu...