HP M251NW - Manual

Product views Product front view 1 Output bin 2 Walk-up USB port (HP LaserJet Pro 200 color M251nw Printer only) 3 Power button 4 Input tray 5 Jam access door 6 LCD control panel (HP LaserJet Pro 200 color M251n Printer) or color touchscreen control panel (HP LaserJet Pro200 color M251nw Printer) 7 ...

Product back view 1 Rear door 2 Power connection 3 Hi-Speed USB 2.0 port 4 Network port Serial number and model number location The serial number and product model number label is on the back of the product. ENWW Product views 3

Control panel layout LCD control panel NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 1 Control-panel display: The display provides information about the product. Use the menus on the display to establishproduct settings. 2 Back arrow button: Use this button fo...

8 Ready light (green): The Ready light is on when the product is ready to print. It blinks when the product is receiving printdata, or when the product is in sleep mode. 9 Attention light (amber): The Attention light blinks when the product requires user attention. Touchscreen control panel NOTE: Th...

Touchscreen Home screen NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The lay...

Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported lan...

Print product reports (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 1. At the control panel, press the OK button to open the menus. 2. Open the Reports menu. 3. Select the report you want to print, and then press the OK button to print the ...

Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com . 10 Chapter 1 Product introduction ENWW

2 Paper tray ● Supported paper sizes ● Supported paper types ● Load the paper input tray ENWW 11

Supported paper types Paper type Dimensions 1 Weight Capacity 2 Paper orientation Paper, including thefollowing types: ● Plain ● Letterhead ● Color ● Preprinted ● Prepunched ● Recycled Minimum: 76 x 127 mm(3 x 5 in) Maximum:216 x 356 mm(8.5 x 14 in) 60 to 90 g/m 2 (16 to 24 lb) Up to 150 sheets of 7...

Load the paper input tray 1. Pull the tray out of the product. 2. Slide open the paper length and width guides. 3. To load Legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray outward. NOTE: When loaded with Legal-size paper, the tray extend...

3 Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Color printing ● U...

Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a ...

Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , c...

Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. ENWW Print tasks for Windows 23

Print on both sides (duplex) with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks for Windows 27

4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed-side facing down in the input tray. 6. On the control panel, press the OK...

5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. ENWW Print tasks for Windows 33

Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. ENWW Print ...

Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard option. Create a printing preset (...

Print multiple pages on one sheet of paper (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the...

Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before Document button or the After Document button. 4. In the Cover Page Type menu, se...

Create archival-quality prints NOTE: Using this feature uses more toner. Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. Create archival-quality prints (LCD control panel) NOTE: This sec...

Color printing Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic imag...

Change color options (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs. ● Ma...

Manual color options Use manual color options to adjust the Neutral Grays , Halftone , and Edge Control options for text, graphics, and photographs. Table 3-1 Manual color options Setting description Setting options Edge Control The Edge Control setting determines the rendering of edges. Edge contro...

Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. Use HP ePrint (LCD control panel) NOTE: Th...

Use HP ePrint (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services button. b. Touch the Enable Web Se...

Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party a...

4 Manage and maintain the product ● Use the HP Reconfiguration Utility to change the product connection ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Print ...

Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP ePrintCenter Web site at www.hpeprintcenter.com . To use this feature, the product mu...

Configure IP network settings View or change network settings Use the HP Device Toolbox to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you ar...

3. Touch the TCP/IP Config menu, and then touch the Manual button. 4. Use the numeric keypad to enter the IP address, and touch the OK button. Touch the Yes button to confirm. 5. Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 6. Use the num...

Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the li...

HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP- based network. Open the HP...

HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secur...

Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing ...

Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner sup...

Set the sleep delay (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. 1. From the Home screen on the product control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Sleep Delay 3. Select t...

Set the Auto Power Down delay (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. 1. From the Home screen on the product control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Do...

Print when a toner cartridge is at estimated end oflife Supply-related notifications are communicated on the product control panel, Desktop Alerts, software applications, and network alerts. A <Supply> Low message—where <Supply> is the color toner cartridge: The product indicates when a ...

Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included w...

Replacement instructions Replace the toner cartridges 1. Open the front door. 2. Pull out the toner cartridge drawer. ENWW Replacement instructions 73

Update the firmware HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates. Manually update the firmware (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n P...

5 Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing...

Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Check the cabling or wireless connection ● Step 3: Check the control panel for error messages ● Step 4: Check the paper ● Step 5: Check the ...

Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the fa...

Control panel help system NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the ...

Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action. Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or b...

Device error Press [OK] Description An internal error occurred. Recommended action Press the OK button to resume the job. Door open Description The product toner cartridge door is open. Recommended action Close the door. Genuine HP supply installed Description A genuine HP supply was installed. Reco...

Install <color> cartridge Description The toner cartridge is either not installed or not correctly installed in the product. Recommended action Install the toner cartridge. Invalid driver Press [OK] Description You are using an incorrect printer driver. Recommended action Select the correct pr...

Load tray 1 <TYPE>, <SIZE> Description No trays are configured for the paper type and size that the print job is requesting. Recommended action Load the correct paper into Tray 1. Load tray 1 PLAIN <SIZE> Cleaning Mode Description The product is ready to process the cleaning operat...

Recommended action Press the OK button to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job. Rear door open Description The product rear door is open. Recommended action Close the door. Remove shipping lock from <c...

Supplies low Description More than one supply item is low. Recommended action Check the supply level gauges on the control panel, or print a supplies status page to determine which toner cartridges are low. Printing will continue until a Very Low message displays. Consider having replacement supplie...

Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guide...

Clear jams Jam locations Jams can occur in these locations: 1 Output bin 2 Rear door 3 Input tray Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams in the paper input tray CAUTION: Do not use sharp objects, su...

Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printe...

6. Select a type from the Media-type drop-down list. 7. Click the Print button. Check toner cartridge status Print the supplies status page (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. Information pages reside within the product memory. Th...

Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Print a cleaning page (L...

Perform additional print quality troubleshooting Print the print quality page (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Reports button. 3. Touch ...

Section Print-cartridge 3 Black 4 Magenta ● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that group. ● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same ...

Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed ch...

Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print . 2. Click Properties or Preferences . 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB) : This theme sets ...

4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color gra...

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the...

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljcolorm251series . 2. When you configure the product to...

Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert t...

Solve direct connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working...

Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page. ● Poor physical connection ● The computer is...

The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start , click Run , and then type cmd . b. Type ping followed by the IP address for your product. For Mac OS X, open the Net...

Solve wireless network problems NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that...

The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Win...

Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt rad...

Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or ...

Solve product software problems with Mac OS X ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A prin...

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches...

6 Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ENWW 127

Index A accessories ordering 127, 128 AirPrint 53 anticounterfeit supplies 128 applications downloading 57 Apps menu 57 archival-quality printing 45 B bin, output locating 2 bins, output jams, clearing 99 booklets printing (Mac) 40 printing (Windows) 36 C canceling print job (Mac) 43 print job (Wind...