HP DL100 Series - Manual

Rear panel components Item Description 1 Power cord connector 2 Mouse connector 3 10/100/1000 NIC 1 connector/shared Lights-Out 100 management port 4 10/100/1000 NIC 2 connector 5 Serial connector 6 Slot 1 PCIe2 x16 (4, 2, 1) 7 Slot 2 PCIe2 x16 (16, 8, 4, 1) 8 UID button/LED 9 Dedicated Lights-Out 1...

Item Description Status Flashing blue = System is being managed remotely. Off = Off 2 NIC/Lights-Out 100 link Green or flashing green = 10M/100M link speed Amber = 1-GB link speed Off = No connection 3 NIC/Lights-Out 100 activity Green = Linked to the network Flashing green = Linked and activity on ...

Item Description 6 Optical drive SATA cable connector 7 Hard drive 4 SATA cable connector 8 Hard drive 3 SATA cable connector 9 Hard drive backplane SGPIO connector 10 Hard drive 2 SATA cable connector 11 Hard drive 1 SATA cable connector 12 Reserved 13 System fan 4 cable connector 14 Hard drive bac...

NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and is not responding to traditional debug mechanisms. Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating systems, device drivers, and ...

Item LED description Status 4 System fan failure has failed or is missing. Amber = System fanOff = Normal 5 BMC Heartbeat Flashing = Normal Off = BMC is not functioning. Fan locations Component identification 12

Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button d...

5. Place the server on a sturdy, level surface. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open o...

1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Disconnect all internal cables connected to existing expansion boards. 5. Remove the PCI riser board assembly: a. Remove the T-10 screw. b. Remove the T-15 screws. c. R...

Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single pa...

Space and airflow requirements Tower server In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding...

The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optiona...

Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The...

Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives...

DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting. Single-, dual-, and quad-rank DIMMs To understand and configure memory protection modes prop...

Item Description Definition 4 Memory speed 10600 = 1333-MHz 8500 = 1067-MHz 5 DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). General DIMM slot population guidelines • The HP ProLi...

Installi D ng IMMs CAUTION: To avoid damage to the hard drives, air baffle, drive blanks, and access panel mu memory, and other system components, the st be installed when the server is powered up. 1. 3). 2. 3. 4. server installation sheet on the HP website m/go/bizsupport). Power down the server (o...

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 3. Remove the hard drive. Installing a hot-plug hard drive IMPORTANT: Hot-plug capability and drive LED support are only available when a supported opt...

Optical drive option To install the component: 1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Remove the air baffle (on page 14). 5. Remove the 9.5-mm optical drive blank. Retain the blank for future use. 6. Install...

8. Connect the optical drive and power cable to the optical drive. 9. Connect the power connector to the power supply backplane. 10. Install the access panel. 11. Install the server into the rack. Expansion board option To install the component: 1. Power down the server (on page 13). 2. Remove the s...

6. Remove the expansion slot covers. 7. Install the expansion board. IMPORTANT: The server does not power up if the PCI riser board assembly is not seated properly. 8. Install the PCI riser board assembly (on page 15). 9. Connect all internal cables for expansion boards. 10. Install the access panel...

Storage controller option IMPORTANT: For additional installation and configuration information, refer to the documentation that ships with the option. To install the component: 1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page...

5. Connect the SAS hard drive LED cable to the system board and to the SAS controller. 6. Install the access panel. 7. Install the server into the rack. Battery-backed write cache battery pack option CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the batter...

7. Install the battery pack. 8. Route the cable. 9. Install the access panel. 10. Install the server into the rack. HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server. This procedure includes three sections: 1. Installing the Trusted Platform M...

• When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see th...

Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. Server cabling CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air fl...

BBWC battery cabling to an optional controller Power supply (500 W) cabling Cabling 42

SATA cabling SATA cabling to the SGPIO connector and the 12C cable connector Cabling 43

Software and configuration utilities BIOS Setup Utility To use the BIOS Setup Utility, use the following keys: • To access the BIOS Setup Utility, press the F10 key during power-up when prompted. • To navigate the menu system, use the arrow keys. • To make selections, press the + or - key. • To acce...

• Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Ba or the HP website (http://www.hp.com/support/sma sed Setup Utility User Guide on the Documentation CD rtstart/documentation). g the system current Drive H ers on supported operating systems, refer to th...

Troubleshooting Common problem resolution Loose connections (on page 49) Service notifications (on page 49) Firmware updates (on page 49) DIMM handling guidelines (on page 50) SAS and SATA hard drive guidelines (on page 50) Loose connections Action : • Be sure all power cords are securely connected....

• Components for option firmware updates available from the HP website (http://www.hp.com/support) HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 48)." For detailed information on updating firmware, ...

flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 55)." The General diagnosis flowchart is a generic troubleshooting process to be used w the hen problem is not server-specific or is not easily categorized into the othe...

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and cautions WARNING: Only authorized technici...

General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not correct the problem, use the following flowchart. Item See 1 "Symptom information (on page 53)" 2 "Loose connect...

Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Troubleshooting 56

POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device ...

OS boot problems flowchart Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item See 1 "HP Insight Diagnostics (on page 47)" 2 • "Operating system problems (on page 81)" • "HP conta...

Item See 3 "General memory problems are occurring (on page 72)" 4 • "Hardware problems (on page 63)" • Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) 5 "General diagnosis flowchart (on page 55)&...

Hardware problems The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Power problems (on page 63) General hardware problems (on page 66) Internal system problems (on page 67) Exte...

Power supply problems (on page 64) UPS problems (on page 64) Power source problems Action : 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. 2. Plug an...

7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. 8. If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel. 9. Change the battery...

General hardware problems Problems with new hardware (on page 66) Unknown problem (on page 65) Third-party device problems (on page 67) Testing the device (on page 67) Problems with new hardware Action : 1. Refer to the server documentation to be sure the hardware being installed is a supported opti...

Third-party device problems Action : 1. Refer to the server and operating system documentation to be sure the server and operating system support the device. 2. Be sure the latest device drivers are installed. 3. Refer to the device documentation to be sure the device is properly installed. For exam...

4. Be sure the media from which you are attempting to boot is not damaged and is a bootable CD. 5. If attempting to boot from a USB CD-ROM drive, refer to the operating system and server documentation to be sure both support booting from a USB CD-ROM drive. Data read from the drive is inconsistent, ...

Latest firmware indicates a defective tape, or head clogs occur regularly Action : Replace the tape. Other errors are occurring Action : Replace the drive. DLT drive problems Server cannot write to tape Action : • If the drive cleaning light is on, clean the drive. NOTE: DLT cleaning cartridges are ...

• Check each tape cartridge that has been used in the drive to see if a leader was dropped. After y locate ou any bad cartridges, dispose of them. A working tape drive will drop the leader of a bad cartridge, indicating that the cartridge needs replacing. ion to be sure the type of tape being used i...

5. Replace any re for specificatio quired non-functioning fans and restart the server. Refer to the server documentation ns on fan requirements. . Refer to the server documentation for requirements. ify the fan airflow path is not blocked by cables or other material. Hard drive pro 2. Be sure no dev...

Server response time is slower than usual e sure the hard drive is not full, and increase the amount of free space on the hard drive, if e Action : drive is supported. To determine drive support, see the server documentation or the HP website (http://www.docs.hp.com). lling the hard drive in another...

Memory count error exists Possible Cause : The memory modules are not installed correctly. Action : 1. Be sure the memory modules are supported by the server. See the server documentation. es" on page 50). 5. Restart the server and check to see if the error message is still displayed. Then, repl...

separated. For specific instructions for the server you are troubleshooting, refer to processor information in the Hardware options installation (on page 21) section on the Documentation CD. 5. If thpro 6. If th a. Remove all but one processor from the server. Replace each with a processor terminato...

• Be sure no loose connections (on page 49) exist in the rest of the server, particularly with the cables board. screws, bits, or slot bracket blanks, that may be short External device problems ms (on page 76) Printer problems (on page 76) tic adapter problems (on page 77) Video problems Scre Action...

3. Be sure the current drivers for the operating system are installed. Be sure the device driver is not corrupted by replacing the driver. 4. input device functions correctly after the server restarts. nown working equivalent device (another similar mouse or keyboard). s with the new mouse or keyboa...

4. Be sure the modem is current and compliant with CCITT and Bell standards. Replace wi supported modem if needed. th a You are unable to connect to an online subscription service l to be turned off, do so using the AT command Q6%C0 . ection baud rate to match the ISP. at 56 Kbps nnects, and change ...

Network controller has stopped working : Action lem. For LED information, refer to the network controller documentation. 4. s working by replacing it with a known functional cable. 6. 7. Net r n board was added 2. Be sure the server and operating system support the controller. Refer to the server an...

on procedures, hardware options, software tools, and operating systems supported by the server. Ref to "Server software and configuration utilities ("Software and config er uration utilities" on page 46)" Opera system updates (Service Packs, hotfixes, and patches). Before d the relea...

When to reco If all othe system. Before you take this step: 1. We inte by removing and reinstalling the problem ft 2. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the 3. Be sure the server ROM is current and the configuration is correct. 5. Be sure yo...

Errors occur after the system software is changed n log and operating system log for entries indicating why the software failed. rmine if they are the cause of the error. You may need to obtain the tility and manually set the software switches. Refer to the application ebsite, or both. verwritten fi...

• Support new features • Correct problems in a previous ROM version The bootable ROMPaq diskette or USB drive key contains all the necessary system files, option ROM ration files required to upgrade the ROM firmware. shing the ROM on a small number of servers located in close ROMPaq utility diskette...

Drivers HP drivers ed operating sy ). and utilities can be found on the Easy Set-up CD. For the latest drivers and information on stems, refer to the HP website (http://www.hp.com/support support IMPORTANT: Always perform a backup b efore installing or updating device drivers. Cont c Contacting HSer...

o Hardware configuration o Add-on boards o Monitor o Connected peripherals such as tape drives are and software: nd model • y scribing the details of the problem, including recent changes to the system, the events iated with the problem, and the steps needed to reproduce the problem. • dard about th...

• ch third-party software component installed, with the version • d description of the problem and any associated error messages Linux operating systems Colle t ing information: nd version c/distribution-release (for example, /etc/redhat-release) • • ed by root): o o rpm -ga o ps -ef o ifconfig -a o...

Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxid...

Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with ...

Canadian notice (Avis Canadien) s meets all requirements of the Canadian Interference-Causing Equipment Canada. s meets all requirements of the Canadian Interference-Causing Equipment s du Règlement sur le matériel European Union regulatory notice e with these directives implies conformity to applic...

ose of handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your at the time of disposal will help to conserve natural resources and ensure in a manner that protects human health and the environment....

BSMI notice Korean notice Class A equipment Class B equipment Laser com This product rage device (that is, CD or DVD drive) and/or fiber optic transceiver. E 1 Laser Product in rdance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser pliance may be provided with ...

Batte l ry rep acement notice WARNING: m pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: he battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short exter...

Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitiv...

Technical support HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • In the United States, for contact options see the Contact HP United State...

HINWEIS : Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfüg...

Acronyms and abbreviations ACU Array Configuration Utility AMP Advanced Memory Protection ATX advanced technology extended BIOS Basic Input/Output System BMC baseboard management controller CMOS complementary metal-oxide semiconductor DAT digital audio tape DDR double data rate DIMM dual inline memo...

Index A access panel 14 acoustics statement for Germany 94 air baffle 14 airflow requirements 18 audio 76 authorized reseller 85, 96 authorized technician 52 auto-configuration process 46 B battery 11, 65, 88, 94 battery-backed write cache (BBWC) 36 BBWC cabling 42 BIOS Serial Console 47 BIOS upgrad...