HP dc5700 - Manual

4. Select the appropriate language and click Continue . NOTE: It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. 5. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnosti...

Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system willautomatically create an html file that has t...

HP Backup and Recovery Manager NOTE: The features described below are only available on systems shipped with Microsoft Windows XP. The HP Backup and Recovery Manager included with Microsoft Windows Vista isa more limited version. Check for updates by clicking the Software & Driver Downloads link...

2 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive,hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problemswith the computer, refer to the tables in this chapter for...

● If you recently installed new software, uninstall the software and see if the computer functionsproperly. ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. Whenbooting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive on...

Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persistsand you are unable to resolve it yourself or if you feel uncomfortable about performing the operation,contact an authorized dealer or reseller. WARNING! When the computer i...

Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 32 for instructions....

Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common causes and solutions listed in the following table. Table 2-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer...

Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansion card. If you install a plug and play device, Windows automatically recognizes thedevice and configures the computer. If you install a non–plug and ...

Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp.com . NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on ...

A POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probablesource of the problem, and steps you can take to resolve the error condition. POST ...

POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section alsoincludes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table A-1 ...

Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices,and disconnect the power cord from the power out...

Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. Using Computer Setup to Reset CMOS Using Computer Setup to reset CMOS also clears the power-on and setup passwords. To reset CMOSthrough Computer Setup, you must first ac...

Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPSprogram. To access DPS, perform the following steps: 1. Turn on or restart the computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, pre...

Index A audible codes 56audio problems 27 B beep codes 56boot problems 42booting options Full Boot 49Quick Boot 49 C CD-ROM or DVD problems 40CMOS backing up 59clearing and resetting 61 Customer Support 7, 48 D diagnostics utility 1diskette problems 15Drive Key problems 43Drive Protection System (DP...