Page 3 - MSG revision history
MSG revision history Revision Publication date Description A October 2009 ● Added information indicating support for DDR3 memory in the followinglocation: Memory module on page 45 . ● Updated commodities in the following location: Product description on page 1 . ● Added newly supported memory module...
Page 5 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on ahard, flat surface. Do not allow another hard surface, such as an adjoining o...
Page 7 - Table of contents
Table of contents 1 Product description 2 External component identification Top components ................................................................................................................................... 6 Display components ...........................................................
Page 11 - Product description
1 Product description Category Description Product Name HP ProBook 4710s Notebook PC ● Intel® Core™2 Duo T5870, 2.0 GHz, 2-MB L2 cache, 667-MHz Front Side Bus(FSB) Processors ● Intel Core2 Duo T6570, 2.1 GHz, 2-MB L2 cache, TJ 100, 800-MHz FSB ● Intel Core2 Duo T6670, 2.2 GHz, 2-MB L2 cache, 800-MHz...
Page 16 - External component identification; Top components; Display components
2 External component identification Top components Display components Item Component Function (1) Internal display switch Turns off the display if the display is closed while the poweris on. (2) WLAN antenna locations Send and receive signals from one or more WLAN devices. NOTE: The antennas are not...
Page 17 - TouchPad
Item Component Function (4) Webcam light (select models only) On: The integrated camera is in use. (5) Webcam (select models only) Records audio and video and captures still photographs. TouchPad Item Component Function (1) TouchPad* Moves the pointer and selects or activates items on thescreen. (2)...
Page 19 - Keys
Item Component Function (5) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state (WindowsVista) or Standby (Windows XP). ● Off: The computer is off or in Hibernation. (6) Power button ● When the computer is off, press the button to turn onthe computer. ● When the comp...
Page 22 - Right-side components
Right-side components Item Component Function (1) USB ports (2) Connect optional USB devices. (2) RJ-11 (modem) jack Connects a modem cable. (3) Optical drive (select models only) Reads optical discs and, on select models, also writes tooptical discs. 4) Optical drive light (select models only) On: ...
Page 24 - Bottom components
Bottom components Item Component Function (1) Battery release latches (2) Release the battery from the battery bay. (2) Battery bay Holds the battery. 14 Chapter 2 External component identification
Page 25 - Illustrated parts catalog
3 Illustrated parts catalog Service tag The service tag, affixed to the bottom of the computer, provides information that may be needed whentroubleshooting system problems. The service tag provides the following information: (1) Product name: This is the product name affixed to the front of the comp...
Page 26 - Computer major components
Computer major components Item Description Spare part number (1) Display assembly (includes 2 WLAN antenna transceivers and cables) 17.3-inch, HD+ BrightView display assembly with camera 535777-001 17.3-inch, HD+ BrightView display assembly 535779-001 16 Chapter 3 Illustrated parts catalog
Page 34 - Plastics Kit
(3a) Display hinge bracket (3b) Display left and right hinges (4) Display enclosure 535768-001 Plastics Kit Item Description Spare part number Plastics Kit : 535780-001 (1) ExpressCard slot bezel (2) Optical drive bezel 24 Chapter 3 Illustrated parts catalog
Page 36 - Mass storage devices
Mass storage devices Item Description Spare part number (1) Optical drives (include bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 535761-001 Blu-ray ROM with LightScribe DVD±RW SuperMulti DL Drive 535759-001 DVD-ROM Drive 535760-001 (2) Hard drives (include...
Page 38 - Sequential part number listing
Sequential part number listing Spare partnumber Description 246959-001 Power cord for use in the United States 246959-011 Power cord for use in Australia 246959-021 Power cord for use in Europe 246959-031 Power cord for use in the United Kingdom 246959-061 Power cord for use in Italy 246959-081 Powe...
Page 44 - Removal and replacement procedures; Preliminary replacement requirements; Tools required; Plastic parts
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Torx T8 screwdriver ● Phillips P0 and P1 screwdrivers Service consideratio...
Page 46 - Grounding guidelines; Electrostatic discharge damage
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structuredetermine the degree of sensitivity. Networks built into many integrated circuits provide some protection,but in many cases, ESD contains enough pow...
Page 50 - Computer feet
Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, sparepart number 535793-001. There are 7 rubber feet that attach to the base enclosure in the locationsillustrated below. 40 Chapter 4 Removal and replacement procedures
Page 51 - Battery
Battery Description Spare part number 8-cell, 63-Wh Li-ion battery 535753-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system. 2....
Page 52 - Switch cover and keyboard
Switch cover and keyboard Description Spare part number Switch cover 535758-001 Keyboards for use in the following countries or regions: Arabia 535798-171 Japan 535798-291 Brazil 535798-201 Latin America 535798-161 Bulgaria 535798-261 Norway 535798-091 Czech Republic 535798-221 Portugal 535798-131 D...
Page 55 - Memory module
Memory module NOTE: Older models use DDR2 memory, while newer models use DDR3 memory. You cannot use model numbers to determine the type of memory a model uses. NOTE: When adding a second memory module, be sure it is the same type and speed as the installed memory module. DDR2 memory modules cannot ...
Page 57 - Optical drive
Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 535761-001 Blu-ray ROM with LightScribe DVD±RW SuperMulti DL Drive 535759-001 DVD-ROM Drive 535760-001 Before remo...
Page 59 - Speakers
Speakers Description Spare part number Speaker Kit 535795-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system. 2. Disconnect all exter...
Page 60 - Palm rest
Palm rest Description Spare part number Palm rest (includes TouchPad) 535775-001 Before removing the palm rest, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system. 2. ...
Page 62 - Hard drive
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. Description Spare part number 500-GB, 7200-rpm hard drive 574720-001 500-GB, 5400-rpm hard drive 535765-001 320-GB, 7200-rpm hard drive 574719-001 320-GB, 5400-rpm hard drive 535764-001 250-GB, 7200-rpm hard drive 572817-0...
Page 64 - Bluetooth module
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 535757-001. Description Spare part number Bluetooth 2.0 module 398393-002 Bluetooth 2.1 module 537921-001 Before removing t...
Page 65 - WLAN module
Reverse this procedure to install the Bluetooth module. WLAN module Description Spare part number Broadcom 802.11a/b/g/n WLAN modules: ● Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados,Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U....
Page 69 - Display assembly
Display assembly NOTE: All display assembly spare part kits include 2 WLAN antenna transceivers and cables. Description Spare part number 17.3-inch, HD+ BrightView display assembly with camera 535777-001 17.3-inch, HD+ BrightView display assembly 535779-001 17.3-inch, HD+ display assembly with camer...
Page 77 - Power button board
Power button board Description Spare part number Power button board (includes cable) 574493-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through t...
Page 78 - Modem module
Reverse this procedure to install the power button board. Modem module Description Spare part number For use in all countries and regions except Australia and New Zealand 510100-001 For use only in Australia and New Zealand 510100-011 Before removing the modem module, follow these steps: 1. Shut dow...
Page 80 - USB connector module
USB connector module Description Spare part number Cable Kit 535757-001 Before removing the USB connector module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system. 2...
Page 84 - Heat sink and fan
Heat sink and fan NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 535767-001 Fan 535766-001001 Before removing the heat sink and fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in H...
Page 88 - Processor
Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Core2 Duo processors: T5870 (2.0 GHz, 667-MHz FSB, 2-MB L2 cache) 535835-001 T6570 (2.1 GHz, 800-MHz FSB, 2-MB L2 cache, TJ 100) (not available for Japan. Only availablewith Intel ...
Page 90 - System board
System board NOTE: All system board spare part kits include the ExpressCard assembly. NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use in computers with DDR2 memory (includes replacement thermal material and the ExpressCa...
Page 93 - Computer Setup; Computer Setup in Windows Vista and Windows XP; Starting Computer Setup; Using Computer Setup; Navigating and selecting in Computer Setup
5 Computer Setup Computer Setup in Windows Vista and Windows XP Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating systemis not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supp...
Page 94 - Restoring factory settings in Computer Setup; Computer Setup menus
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter BIOS Setup. 3. Select the File , Security , Diagnostics , or System Configuration menu. To exit Computer Setup menus, choose on...
Page 99 - Computer Setup in Linux
Computer Setup in Linux Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating systemis not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: Pointing d...
Page 100 - File menu
Restoring factory settings in Computer Setup To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Open Computer Setup by turning on or restarting the computer, and then pressing f10 while the "F10 = ROM Based Setup" message is displayed ...
Page 101 - Diagnostics menu; System Configuration menu
DriveLock Passwords ● Enable/disable DriveLock on any computer hard drive. ● Enter, change, or disable DriveLock on an optionalMultiBay hard drive. NOTE: DriveLock settings are accessible only when you enter Computer Setup by turning on (not restarting) thecomputer. System IDs Enter a user-defined c...
Page 104 - Specifications; Computer specifications
6 Specifications Computer specifications Metric U.S. Dimensions Depth 27.0 cm 10.6 in Width 41.06 cm 16.17 in Height (front to rear) 3.20 to 3.68 cm 1.23 to 1.45 in Weight (equipped with optical drive, hard drive, and battery) 3.08 kg 6.8 lbs Input power Operating voltage 18.5 V dc @ 4.74 A-90 W Ope...
Page 106 - Hard drive specifications
Hard drive specifications 500-GB 320-GB* 250-GB* 160-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA secu...
Page 109 - System DMA specifications
DVD-ROM Drive Applicable disc CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD,CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA,Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10,DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Access time ...
Page 110 - System interrupt specifications
System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-Key or Microsoft Natural P/S2 Keyboard with HP QLB IRQ2 Mobile Intel® 4 Series Chipset PCI Express Root Port-2A41 IRQ3 Intel® ICH9 Family PCI Express Root Port1-2940 IRQ4 Intel® ICH9 Family PCI Expr...
Page 111 - System I/O address specifications
System I/O address specifications I/O address (hex) System function (shipping configuration) 000-01F Direct memory access controller 000-CF7 PCI Bus 020-021 Programmable interrupt controller 024-025 Programmable interrupt controller 028-029 Programmable interrupt controller 02C-02D Programmable inte...
Page 113 - System memory map specifications
I/O address (hex) System function (shipping configuration) FE80-FE8F Motherboard resources FFFF—FFFF Motherboard resources System memory map specifications Memory address System function 000A0000-000BFFFF ATI Mobility Radeon HD 4330 000A0000-000BFFFF Mobile Intel® 4 Series Chipset PCI Express Root P...
Page 114 - Screw listing
7 Screw listing This chapter provides specification and reference information for the screws and screw locks used inthe computer. All screws listed in this section are available in the Screw Kit, spare part number535794-001. Phillips PM2.0×3.0 screw Color Quantity Length Thread Head diameter Silver ...
Page 133 - Backup and recovery; Backup and recovery in Windows Vista; Overview
8 Backup and recovery Backup and recovery in Windows Vista Overview To protect your information, use the Backup and Restore Center to back up individual files and folders,back up your entire hard drive (select models only), or create system restore points. In case of systemfailure, you can use the b...
Page 134 - Performing a recovery
To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+fn+prt sc . To copy the entire screen, press fn+prt sc . 3. Open a word-processing document, and then select Edit > Paste . The screen image is added to the documen...
Page 135 - Using the Windows recovery tools
Using the Windows recovery tools To recover information you previously backed up, follow these steps: 1. Click Start > All Programs > Maintenance > Backup and Restore Center . 2. Follow the on-screen instructions to recover your entire computer (select models only) or your files. NOTE: Wind...
Page 136 - Using a Windows Vista operating system DVD (purchased separately)
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using a Windows Vista operating system DVD (purchased separately) If you are unable to boot (start up) your computer, you must purchase a Windows Vista operating systemDV...
Page 137 - Backup and recovery in Windows XP
Backup and recovery in Windows XP Overview To protect your information, use the Windows Backup utility (select models only) to back up files andfolders or create recovery points. In case of system failure, you can use the backup files to restore yourcomputer. Windows provides the following options: ...
Page 138 - Recovering your information
NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Click Start > All Programs > Accessories > System Tools > Backup . 2. Follow the on-scree...
Page 139 - Connector pin assignments
9 Connector pin assignments Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) 129
Page 140 - External monitor
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 130 Chapter 9 Connector pin assignments
Page 141 - HDMI
HDMI Pin Signal 1 Transition minimized differential signal (TDMS) data 2+ 2 Transition minimized differential signal (TDMS) data 2 shield 3 Transition minimized differential signal (TDMS) data 2- 4 Transition minimized differential signal (TDMS) data 1+ 5 Transition minimized differential signal (TD...
Page 143 - Universal Serial Bus
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground RJ-45 (network) 133
Page 144 - 0 Power cord set requirements; Requirements for all countries and regions
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equi...
Page 145 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's R...
Page 152 - Index
Index A AC adapter, spare part number 27, 28 antenna, disconnecting 57audio, product description 3audio-in (microphone) jack location 11pin assignments 129 audio-out (headphone) jack location 11pin assignments 129 B backing up, Windows Vista 123backing up, Windows XP 127Backup and Restore Center 123...
