Honeywell PD4500B - User Manual

PD45 User Guide ix Customer Support Technical Assistance To search our knowledge base for a solution or to log in to the Technical Support portal, go to honeywell.com/PSStechnicalsupport . For our latest contact information, see sps.honeywell.com . Product Service and Repair Honeywell International ...

x PD45 User Guide Safety Warnings Caution Statements Shipping the Printer To avoid printer damage during transit: 1. Power off the printer and remove all cables.2. Remove media and ribbon (if installed) from the printer.3. Lower the printhead and front arm.4. Pack the printer in the original contain...

CHAPTER 1 PD45 User Guide 1 ABOUT THE PRINTERS The PD45 printers include integrated USB, RS-232, and Ethernet. You can connect the printers to a single PC, a wired network, or a wireless (optional) network. The PD45 printer series includes: • PD4500C• PD4500B Features • USB host port for connecting ...

2 PD45 User Guide Front View LCD Front View and Features LED and Key Front View and Features LCD screen Ready to Work indicator Print/Feed Button Front Sensor Navigation Buttons Ready to Work indicator Print/Feed Button Front Sensor

PD45 User Guide 3 Back View Note: The PD4500B only supports USB ports. Inside the Printer Ethernet Port RS-232 Serial Port USB Driver Port USB HostPort On/Off Switch A/C Power Wi-Fi Module Slot Printhead Lift Lever Front Sensor Ribbon Rewind Ribbon Supply Media Holder Media Dancer Guide Media Supply...

4 PD45 User Guide Print Button Use the Print button to feed media, pause print jobs, calibrate, test feed, and print. Front Panel - LCD The Front Panel includes the Ready-to-Work indicator, Print button, navigation buttons, and a screen. Printer State Print Button Action Startup Press the Print butt...

PD45 User Guide 5 About the Ready Screen After the printer completes the startup process, the Ready screen appears. By default, the screen displays the printer command language. You can customize the screen to display different kinds of information. The status bar at the top of the screen displays i...

6 PD45 User Guide About the Status LED The table below provides LED status light descriptions. Wizards The printer includes several wizards you can use to quickly set up your printer. You can start all of the wizards from the Main menu except for the startup wizard. The startup wizard appears the fi...

PD45 User Guide 7 Communications Wizard Calibration Wizard Printer Command Languages and Simulator Support Options A printer command language is a set of instructions that controls printer functions: • Configure the printer• Return the status of the printer• Control peripheral devices• Format a labe...

PD45 User Guide 9 Smart Printing Smart Printing refers to the ability of the printer to independently run printing operations without being connected to a host computer. If you are running printer-based applications written in C#, select Smart Printing as your printer command language. PDF Printing ...

10 PD45 User Guide 5. select the printer command language you want to used from the Command Language list, and then click Save . A restart button will appear at the top of the page. 6. Click Restart . From the Main Menu You can use this procedure to change the printer command language from the main ...

CHAPTER 2 PD45 User Guide 11 SET UP THE PRINTER This section contains information about loading media and ribbon, printing a test label, calibrating the screen, and adjusting the printer. Power Up the Printer The printer goes through a startup wizard the first time you turn on the power. 1. Connect ...

12 PD45 User Guide Calibrate the Touch Screen You can calibrate the screen from the printer website or from the touch panel on the printer. To calibrate the screen from the website: To access the website, make sure your printer is connected to the same network as your computer. 1. Open your browser ...

PD45 User Guide 13 To load media for tear off printing: 1. Open the media cover. 2. Pull the media roll lever down. Warning: The tear bar contains sharp edges. Keep fingers and other body parts away from the tear bar. Warning: Moving parts are exposed when the cover is open. Make sure the cover is c...

16 PD45 User Guide 9. Press the Print button to advance the media. 10. Close the media cover. 11. Replace the media roll lever in the upright position to hold the media on the supply hub and tighten the screw. Load Media for Peel and Rewind Printing There are two options to load the media. Follow st...

18 PD45 User Guide Follow steps 1-9 from Load Media for Peel-Off Printing, then: 1. Slide media roll holder in place. 2. Route the media around the media supply roller. 3. Lift the rewinder batch plate into place, lower the front arm, turn the printhead lift lever clockwise to close the printhead an...

20 PD45 User Guide 5. Adjust the media and dancer guides. 6. Lift the cutter plate into place, lower the front arm, turn the printhead lift lever clockwise to close the printhead and click into place. Load Fanfold Media Note: Before loading fanfold media, insert an empty media core onto the rewinder...

PD45 User Guide 21 From the Back From the Bottom About the Ribbon Thermal transfer printing provides a durable printout that is less vulnerable to chemicals, heat, and sunlight than direct thermal printing. Select a ribbon type that matches the media you are using and configure the printer for therm...

22 PD45 User Guide The printer supports thermal transfer ribbon rolls with the ink-coated side facing either inward or outward. To determine which type of ribbon you have, place the ribbon on a piece of paper as shown, and use a pen or other sharp object to scratch the ribbon. If you see a mark on t...

24 PD45 User Guide 5. Turn the ribbon take-up hub counterclockwise until the ribbon becomes tight and runs wrinkle-free through the print mechanism. 6. Lower the front arm and then turn the printhead lift lever clockwise to close the printhead and click into place. 7. Close the media cover. Ribbon R...

PD45 User Guide 25 5. Select the test label you want to print and tap it. Your test label prints. If print quality is low, go to Wizards > Printing > Print Quality . Note: You can use command languages, like Direct Protocol , and language simulators, like ZSim , to create and print labels. For...

26 PD45 User Guide Toggle Position Adjustment If the toggles are not adjusted in the correct position or do not apply the correct pressure, the following issues may occur:• Labels print lighter on one side than the other • Media and ribbon may slip • Ribbon may wrinkle • Media may move from side to ...

CHAPTER 3 PD45 User Guide 27 CONNECT THE PRINTER This section contains information about connecting the printer to a PC or to a net - work. Use the From the Printer Web Page or the Main Menu to configure settings. Connect the Printer to Your PC You can connect the printer to your PC using one of the...

28 PD45 User Guide Connect the Printer to an Ethernet Network Use the Ethernet port to set up your printer as a network printer. The printer is set to automatically retrieve an IP address from the network (DHCP) when you turn the printer. You can use the network connection with Honeywell Printer Dri...

PD45 User Guide 29 By default, the printer supports DHCP networks. Note: If you are not using a DHCP network, Wi-Fi settings must be configured by using Honeywell PrintSet 5 through a USB connection to the printer. Send commands through a serial connection, or use the wizards and settings menus on t...

30 PD45 User Guide 5. Change the directory to: /home/user/certificates/public . 6. Type the command: ls -la . 7. You should see the certificate that you transferred in step 3.8. Use the certinstall script to install the certificate using this format: <prompt> certinstall.sh <certificate nam...

PD45 User Guide 31 USB Host Port Use the USB host interface port on the printer to connect these peripheral devices: You can also connect a peripheral device through the USB-to-Serial or USB-to- Parallel adapter cable accessories. Contact your local sales representative for information. Connect a US...

CHAPTER 4 PD45 User Guide 33 CONFIGURE THE PRINTER Use one of these methods to view and change printer settings:• Printer web page (PD4500C only)• Main Menu (PD4500C only)• PrintSet 5• Programming commands Printer Configuration Menus The structure of the printer configuration menus is consistent amo...

34 PD45 User Guide Printer Configuration Configure the Printer from the Main Menu You can view or change the configuration settings by pressing the Settings button from the Main Menu. 1. From the Ready screen, press the Main Menu button.2. From the Main Menu, press the Settings button. The Settings ...

PD45 User Guide 35 Printer Webpage User Name and Password You will be prompted for a user name and password. The default username is itadmin and the default password is pass . Once you login, you have the option to change the user name and password. Configure the Printer from the Web Page If you are...

36 PD45 User Guide You can download Honeywell applications to extend the capabilities of the printer. You may need to purchase a license to run some applications. To learn more about, licenses and other Honeywell software solutions, go to sps.honeywell.com > Software . Support for Honeywell Safet...

PD45 User Guide 37 Uploading from a USB Storage Device You can use a USB storage device to install fonts, images, applications, formats, and web forms to the printer. Use this table to understand where your files need to be located on the USB storage device for the printer to install them. 1. Copy y...

38 PD45 User Guide 4. Use the USB Device menu to upload the file to the printer.5. Restart the printer. The new image file you uploaded appears in place of the original Ready screen. Printer Profiles You can save updated printer default settings as a printer profile. The printer supports multiple pr...

PD45 User Guide 39 Load a Printer Profile Using Programming Commands You can load a saved printer profile to another printer by sending programming commands directly from your PC to the printer through a terminal program (such as HyperTerminal), a serial connection, or a network connection. All comm...

40 PD45 User Guide 5. Select Configuration . 6. Select Export Configuration . A list of the available files appears. 7. Select the file to export.8. Press OK when the confirmation message appears. Menu Shortcuts You can create shortcuts to access frequently used menus or items, such as profiles, app...

PD45 User Guide 41 4. To select test labels: a. Select Tools . b. Select Test Labels . c. To add individual test labels, select each test label option and a check mark appears in each box. d. Select the check mark icon at the bottom of the screen. 5. To select wizards: a. Select Wizards . b. To add ...

CHAPTER 5 PD45 User Guide 43 TROUBLESHOOTING System Information Look in the System Information tab on the printer web page for useful information and statistics on the printer hardware and firmware. Statistics Use the printer web page to view important statistics about your printer. 1. Open a web br...

44 PD45 User Guide Printer Odometer You can check the odometer from the printer web page to see the printhead usage and how the current values compare to the alert values. Note: To check the printer odometer from the web page, the printer must be turned on and connected to your network. 1. Open a we...

PD45 User Guide 45 6. Click System Settings > Maintenance Alerts . The Maintenance Alerts settings page appears. 7. Type the values you want to set for each maintenance alert.8. Click Save when you are finished. Alert Notifications The way you receive error alerts is determined by the notificatio...

46 PD45 User Guide Error Alerts and Solutions Use these tables to understand and troubleshoot some common error alerts you may receive and how to fix them. Error Alert Solution Label Not Taken Printing has been stopped because a label is obstructing the label taken sensor. Remove the label to resume...

PD45 User Guide 47 Troubleshoot Printer Problems and Find Solutions Use this section to find possible solutions to printer problems. Print Problems Problem Possible Solution The printout is weak Try these possible solutions in order:• Make sure that your media > print quality setting is appropria...

48 PD45 User Guide Networking Problems Restore Printer Defaults To restore factory defaults on the printer, use the printer web page or the Main Menu on the printer. From the printer web page and the Main Men, you can choose to restore default network settings, keep or delete user-installed files, a...

PD45 User Guide 49 1. Start a web browser on your desktop PC.2. In the address field, type the printer IP address and press Enter . The printer web page appears. 3. Click Login in the upper right corner of the screen. The Login page appears. 4. Type your Username and Password in the text fields and ...

50 PD45 User Guide 3. Turn the printer on while pressing and holding the Feed button. 4. Release the Feed button when the status bar is nearly full.5. All the settings are restored on the printer.6. Turn the printhead lift lever clockwise to lower the printhead and close the media cover. Upgrade the...

CHAPTER 6 PD45 User Guide 53 MAINTENANCE Clean the Printer To properly maintain the printer, you should clean it regularly. You can clean these parts of the printer:• Printhead• Platen roller• Media guides• Media path• Exterior of the printer Follow these guidelines for cleaning the printer:• Always...

54 PD45 User Guide Clean the Printhead Cleaning the printhead on a regular basis is important for the life of the printhead and for the print quality. Note: Honeywell recommends cleaning the printhead each time you replace the media. Follow this procedure to clean the printhead using the cleaning ca...

PD45 User Guide 55 Clean the Front Sensor Both the upper and lower of front sensor are transparent to allow light to pass between the two parts of the label gap and label mark sensors. It is important to keep these surfaces free of dust, stuck labels, and adhesive residue. 1. Turn the printer off an...

58 PD45 User Guide Replace the Platen Roller If the printer platen roller gets damaged or wears out, it may need to be replaced. 1. Turn the printer off and disconnect the printer from power.2. Open the media cover.3. Remove the media.4. Turn the printhead lift lever counterclockwise to raise the pr...

60 PD45 User Guide Sensor Calibration If your printer has the optional sensor or the label dispenser (which includes the sensor), use the wizard to calibrate the sensor for your media. Note: For best results, calibrate the sensor each time you load media or move the printer to a different environmen...

CHAPTER 7 PD45 User Guide 63 PRODUCT SPECIFICATIONS Printer and Environmental Specifications 1. Go to sps.honeywell.com. 2. Navigate to the printer product page.3. Locate the Products tab. 4. Click on your printer model.5. Select one of the following tabs: • Specifications Printer specifications are...

64 PD45 User Guide • Printhead lift• Ribbon low• Front arm lift Network Services • FTP• SFTP• HTTP/HTTPS • SNMP v1/2c• SNMP client support for IPv4 and IPv6• WINS for IPv4• BOOTP for IPv4• DNS client support for IPv4 and IPv6• Line Printer Protocol• Raw TCP (Telnet in/out)• DHCP client for IPv4 and ...

PD45 User Guide 65 • Letter Gothic• MHeiGB18030C-Medium• Monospace 821• Monospace 821 Bold• OCR A• OCR B• Univers• Univers Bold• Univers Condensed Bold• Univers Extra Condensed Downloadable Fonts For broader language and character support, any Unicode TrueType or TrueType- based OpenType font may be...

66 PD45 User Guide Supported Font Types • TrueType• OpenType• Bitmap Printed Barcode Symbologies 1D Barcode Symbologies • Codabar• Code 11• Code 39• Code 93• Code 128• DUN-14/16• EAN• HIBC 39• HIBC 128• Industrial 2 of 5• Interleaved 2 of 5• ISBT-128• Matrix 2 of 5• Straight 2 of 5• UPC 2D Barcode S...

PD45 User Guide 67 • Planet Code• Plessey Code• Postnet• QR Code• RSS-14• USPS 4-State Customer barcode Graphic File Types • PCX• PNG• GIF• BMP

APPENDIX A PD45 User Guide 69 DEFAULT SETTINGS Use this appendix to view the printer’s factory default settings. Communications Settings Serial Port The printer must be connected to the PC through a serial port to view the settings:• From the printer Main Menu, select Settings > Communications &g...

70 PD45 User Guide Ethernet To view these settings:• From the printer Main Menu, select Settings > Communications > Ethernet . • From the printer web page, click the Configure tab. Go to Communications > Ethernet . Media Settings To view these settings:• From the printer Main Menu, select S...

PD45 User Guide 73 Note: If no action is selected for Head Down Action, then you need to align the media gap, black mark, hole, and notch with the tear bar before you close the printhead at Thermal Transfer printing mode. Otherwise, the first label may be printed by the used ribbon. Print Quality Se...

74 PD45 User Guide System Settings General System To view these settings:• From the printer Main Menu, select Settings > System Settings > General . • From the printer web page, click Configure > System Settings > General . General System Setting Description Default System Name Sets the ...

PD45 User Guide 75 Display Settings To view these settings:• From the printer Main Menu, select Settings > System Settings > Display • From the printer web page, click Configure > System Settings > Display System I/O To view these settings:• From the printer Main Menu, select Settings &g...

76 PD45 User Guide System Network Services Note: You will only see Manage Services from the menus if you have an Ethernet or Wireless module installed in the printer. Note: The printer supports 10/100 Mbps Ethernet (10BASE-T, 100BASE-T) To view these services:• From the printer Main Menu, select Set...

APPENDIX B PD45 User Guide 79 PRINT LABELS WITH INPRINT The INPrint Page The INPrint page features sample web forms you can use to print single labels if you are using the Fingerprint or Direct Protocol Language on your printer. Select a web form from the lists and enter information in the fields fo...

APPENDIX C 81 ACCESSORIES AND OPTIONS Printer Accessories and Options Note: To view the accessory manuals, visit your printer product page at sps.honeywell.com. Option/Accessory PD4500C Description Wi-Fi Module Yes Customer installed accessory. Use the Wi-Fi module to communicate with the printer wi...