Epson A472E - Installation Manual

11 2 Power cord 3 USB cable Parent topic: Scanner Parts Locations Scanner Buttons and Lights Buttons ES-400 1 power button 2 double feed detection skip button 3 slow mode button 4 stop button 5 start button

13 Lights ES-400 1 ! error light 2 automatic feeding mode light 3 ready light 4 double feed detection skip light 5 slow mode light

14 ES-500W/ES-500WR 1 AP mode light 2 Wi-Fi light 3 ! error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can purchase genuine Epson accessories at...

15 Part Part number Cleaning kit B12B819291 Network Interface Unit B12B808441 Flatbed scanner dock (ES-400 only) B12B819001 Epson Perfection V19 (for use withscanner dock) B11B231201 Epson Perfection V39 (for use withscanner dock) B11B232201 Parent topic: Scanner Parts Locations Changing the Power O...

16 2. Click the Power Save tab. 3. Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting. 4. Select the length of time after which you want the scanner to automatically turn off when not in useas the Power Off Timer setting. 5. Click Set to save the set...

17 Loading Originals Follow the instructions here to load your originals into the scanner. Note: The illustrations show the ES-500W/ES-500WR, but the steps are the same for the ES-400. Loading Originals in the Input TrayLoading Plastic and Laminated Cards in the Input TrayLoading Special Originals L...

24 If scanning thin or wrinkled paper causes paper jams, press the slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed. Loading Multiple Sizes of Originals in the Input TrayOriginal Document Specifications Parent topic: Loading Originals Rel...

29 Note: You can load originals of different sizes, paper types, and thicknesses up to this size: Letter (8.5 × 11 inches [216 × 279 mm]). Caution: Do not load the following types of originals in the scanner, or they may be damaged or may damage the scanner: • Thermal paper • Coated paper • Original...

34 Plastic and Laminated Card Specifications Parent topic: Loading Originals Related references Plastic and Laminated Card Specifications Related topics Scanning Plastic and Laminated Card Specifications You can load original plastic and laminated cards that meet these specifications in your scanner...

38 6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original

39 Photo or irregularly shaped original 7. Slide the edge guides against the edges of the original or carrier sheet. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals.

40 9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit theejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the sc...

42 Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network. Note: You can set up network scanning to your scanner through the optional Epson Network Interface Unit (ES-400/ES-500W/ES-500WR) or through a direct connection to your scanner (ES-500W/ES-500WR). Network Security Recom...

43 If your product has an option to set an administrator password, change the default administratorpassword to deter access by unauthorized users to personal data stored on your product, such as IDs,passwords, and contact lists. Parent topic: Wi-Fi Networking Connecting to an Existing Wi-Fi Network ...

44 Manually Connecting to a Wi-Fi NetworkWi-Fi Protected Setup (WPS)Setting Up Network Scanning Parent topic: Wi-Fi Networking Manually Connecting to a Wi-Fi Network You can manually connect the scanner to a Wi-Fi network by entering the network names (SSIDs) andpasswords for your wireless network r...

45 Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router. If there is no hardware button, there may be a WPS setting in the software for the device. Check your networkproduct documentation for details. Using WPS to Connect to a NetworkUsing WPS PIN Mode to Connec...

46 Parent topic: Wi-Fi Protected Setup (WPS) Related tasks Setting Up Network Scanning Using WPS PIN Mode to Connect to a Network If you have a WPS-enabled wireless router that supports PIN mode, you can use Wi-Fi Protected Setup(WPS) PIN mode to connect your scanner to the network (ES-500W/ES-500WR...

49 Parent topic: Connecting to an Existing Wi-Fi Network Related tasks Scanning to Network Computers from the Network Interface Unit - Windows Determining the Scanner's IP Address If you have multiple scanners on your network, you need to know the IP address of the scanner whensetting up network sca...

50 Parent topic: Wi-Fi Networking Network Interface Unit Control Panel 1 power button (turns the unit on and off) 2 LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to ...

51 Related tasks Setting Up Network Scanning Scanning to Network Computers from the Network Interface Unit - Windows You can scan to a network computer directly from the Epson Network Interface Unit (Windows). You firstset up a scan job in Document Capture Pro and then select the computer you want t...

52 Press and hold the Wi-Fi button on the scanner for at least three seconds to disable the Wi-Fi features. When the Wi-Fi light and the AP mode light turn off, Wi-Fi is disabled. Parent topic: Wi-Fi Networking Restoring Default Network Settings If you need to solve a problem with your network conne...

53 Scanning You can scan your originals and save them as digital files. Note: For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide . Starting a ScanScanning with Document Capture Pro in Standard ViewSc...

57 Note: If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead. For instructions on scanning with Epson ScanSmart, see the help informationin Epson ScanSmart or click here to access the Epson ScanSmart User's Guide . Note: If you did ...

58 5. Select the job that you want to assign to the start button. 6. Click OK . Parent topic: Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to afile. Note: If you are ...

60 Parent topic: Starting a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,and open the scanned image in the program. Note: If you are using your Epson product with the Windows 10 S operating system, you c...

62 Parent topic: Starting a Scan Scanning with Document Capture Pro in Standard View You can use Document Capture Pro in Standard View to select settings, preview, and change thescanned file settings as necessary. Note: The settings may vary, depending on the software version you are using. See the ...

65 Related tasks Scanning in Epson Scan 2 Related topics Loading Originals Scanning with Document Capture Pro in Simple View You can use Document Capture Pro in Simple View to quickly select options and scan. Note: The settings may vary, depending on the software version you are using. See the help ...

68 Related tasks Scanning in Epson Scan 2 Related topics Loading Originals Scanning with Document Capture - Mac When you scan with Document Capture, the program automatically saves your scanned file on yourcomputer in the folder you specify. You can select settings, preview, and change the scanned f...

70 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the +icon, select Acquire from ...

74 Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 11. Reinsert your original into the ADF. 12. If scanning an original in a carrier sheet or other special original, see the link below for other setting requirements for special documents. 13. Select the forma...

75 15. Select the location in which you want to save your scanned file as the Folder setting. If necessary, select Select to create a new folder. 16. Click Scan . The product scans your original and saves the scanned file in the location you specified. 17. If you selected the Automatic Feeding Mode ...

77 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not alladjustment settings may be available, depending on other settings you have chosen.

79 Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning specialoriginals. Type of original Required settings Envelope Select Off as the Detect Double Feed setting. Plastic cards Select Plastic Card (Landscape) as the Docum...

80 JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, thelower the image quality. (The TIFF format is recommended when you need to modify or retouch yourscanned image.) PNG (*.png) An image format that does not lose quality during editing. TIF...

81 Increase the resolution setting in your scanning software. Increase the resolution by the same amountyou will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi(dots per inch) and you will double the image size later, change the resolution setting to...

83 Scanning Special Projects Your product's scanning software offers various options to help you quickly complete special scanprojects. Note: For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide . Scan...

84 You see a window like this: 4. Click the Scan Settings button, then click Detailed Settings . Note: If you do not see any icons, click the V symbol next to the Job Settings button.

86 5. Select Double-Sided as the Scanning Side setting. 6. Select the original document size or Auto Detect as the Document Size setting. 7. Select one of the following as the Stitch Images setting: • Top&Bottom : Places the scanned images one above the other. • Left&Right : Places the scann...

89 You see a window like this: 9. Select the method you used to separate the originals as the Separator setting. Note: See the help information in Document Capture Pro for details. 10. If necessary, select Create Folder and select a folder name. 11. Select any other folder naming settings you want a...

90 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF. In a searchable PDF, text isrecognized using Optical Character Recognition (OCR) and then embedded in the scanned original. Note: You must download and install the requir...

92 You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon.

95 Parent topic: Scanning Special Projects Related topics Loading Originals Saving a Scan as an Office Format File - Windows You can use Document Capture Pro (Windows) to save your scans in one of the following MicrosoftOffice file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microso...

97 8. Click Option to display additional settings. 9. Select any additional settings as necessary and click OK . Note: See the help information in Document Capture Pro for details. 10. Confirm your settings and click OK . Your originals are saved in the Office file format you selected. Parent topic:...

101 13. Click one of the Destination icons to choose where to send your scanned file. (If you cannot see all of the icons below, click the arrow next to the icons.) 14. Depending on the destination you chose, click OK or Send to complete the operation. Parent topic: Scanning Special Projects Related...

105 Using the Optional Flatbed Scanner Dock - Windows The optional flatbed scanner dock combines your document scanner with a flatbed scanner into a singleunit (ES-400). This allows you to scan thick or over-sized originals, such as cardboard and books, thatwon't fit into the document scanner's ADF....

106 1 Stopper 2 Output tray extension 3 Scanner cover/output tray 1 USB port 1 (for connecting flatbed dock to computer) 2 USB port 2 (for connecting flatbed dock to document scanner) 3 Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock...

110 Note: Place your original 0.1 inch (2.5 mm) from the top and side edges of the scanner glass as shown in order to avoid cropping. If you are scanning multiple photos at once, place them at least0.8 inch (20 mm) apart from each other. 4. Close the flatbed scanner cover gently to keep your origina...

113 For originals that are 14 inches (356 mm) or longer: • Open the document scanner's input tray. Leave the output tray closed, and close the flatbed and document scanner's stoppers. Parent topic: Scanning from the Flatbed Scanner Dock Related tasks Scanning from the Docked Flatbed ScannerScanning ...

115 Transporting the Flatbed Scanner Dock If you need to ship your product, transport it a long distance, or store it for an extended period, prepare itfor transportation as described here. Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow the install...

117 Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your ScannerCleaning Inside Your ScannerChecking the Scanner Roller CounterReplacing the Scanner RollersTransporting Your Scanner Cleaning Your Scanner To keep your product working ...

122 moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollersare clean. 10. Close the scanner cover. Parent topic: Cleaning and Transporting Your Scanner Checking the Scanner Roller Counter Check the scanner roller counter to determine when your rolle...

123 • Windows (other versions) : Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility . • Mac : Open the Applications folder, click Epson Software , and click Epson Scan 2 Utility . 3. Click the Counter tab. You see a screen like this: 4. If the number ...

130 Resetting the Scanner Roller Counter When you replace the scanner rollers, reset the scanner roller counter so you know when you may needto replace the rollers again. 1. Make sure the scanner is turned on and connected to your computer. 2. Do one of the following to open the Epson Scan 2 Utility...

131 4. Click Reset . The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Scanner Rollers Transporting Your Scanner If you need to ship your product, transport it a long distance, or store it for an extended period, prepare itfor transportatio...

132 Solving Problems Check these sections for solutions to problems you may have using your product. Scanner Light StatusSolving Scanning ProblemsSolving Network Scanning ProblemsSolving Scanned Image Quality ProblemsSolving Flatbed Scanner Dock ProblemsUninstall Your Scanner SoftwareWhere to Get He...

133 5 slow mode light ES-500W/ES-500WR 1 AP mode light 2 Wi-Fi light 3 ! error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Light status Condition/solution The ! error light is flashing slowly A paper jam or a double feed has occurred. Remov...

135 Parent topic: Solving Problems Related references Original Jams in ScannerWhere to Get Help Related topics Loading OriginalsWi-Fi NetworkingScanning Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanner Does Not Turn On or Turns Off Unexpectedly...

136 Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try these solutions: • Document Capture Pro (Windows) and Document Capture (Mac) do not support using the start button to scan over a wireless connection (ES-500W/ES-5...

137 • Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Connect the scann...

138 • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. Parent topic: Solving Scanning Problems Related concepts Uninstall Your ...

139 Original Jams in Scanner If an original has jammed inside the scanner, follow these steps: Note: The illustrations show the ES-500W/ES-500WR, but the instructions are the same for the ES-400. 1. Turn off your scanner. 2. Remove all originals from the input tray. 3. Pull down the cover open lever...

141 6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Press the slow mode button to slow down the scanning speed. • Close the output tray and let the originals fall freely onto the surf...

142 Solving Network Scanning Problems Check these solutions if you have problems scanning over a network (ES-500W/ES-500WR). Cannot Scan Over a NetworkScanner Cannot Connect to a Wireless Router Parent topic: Solving Problems Cannot Scan Over a Network If you cannot start Epson Scan 2 when scanning ...

143 Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router If your scanner has trouble finding or connecting to a wireless router, try these solutions: • If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you activate WPS on your scanner within 2 minute...

144 • Check that the scanner's IP address is set correctly. Parent topic: Solving Network Scanning Problems Related topics Wi-Fi Networking Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Back of Original Image Appears in ...

147 • Document Capture (Mac) : Click the Scan button and select Main Settings from the Scan window. Select Document Size and then adjust the cropping area shown in the Crop Margins for Size "Auto" setting. • In Epson Scan 2, select the Advanced Settings tab. Set the Edge Fill setting to None...

148 Line of Dots Appears in All Scanned ImagesBack of Original Image Appears in Scanned Document Parent topic: Solving Problems Scanned Image Edges are Cropped If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. Ifnecessary, move your original away ...

149 Uninstalling Scanner Software - Mac Parent topic: Solving Problems Uninstalling Scanner Software - Windows You can uninstall and then re-install your scanner software to solve certain problems. 1. Turn off the scanner. 2. Disconnect any interface cables. 3. Do the following to uninstall each of ...

150 6. Click Uninstall . 7. Follow the on-screen instructions to uninstall the software. 8. To reinstall your scanner software, see the Start Here sheet for instructions. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your ...

151 Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in ...

152 Technical Specifications These sections list the technical specifications for your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows ...

153 • macOS 10.12.x • OS X 10.11.x • OS X 10.10.x • OS X 10.9.x • OS X 10.8.x • OS X 10.7.x • OS X 10.6.8 To use the Epson ScanSmart software, your Mac must use one of these operating systems: • macOS 10.13.x • macOS 10.12.x • OS X 10.11.x Note: The UNIX File System (UFS) for OS X and Fast User Swit...

155 Interface * SuperSpeed USB 3.0 (backward-compatible with USB 1.1) IEEE802.11b/g/n (ES-500W/ES-500WR) Ethernet 1000BASE-T/100BASE-TX/10BASE-T (via optionalNetwork Interface Unit) NFC Simple Tag (ES-500W/ES-500WR); no interface with scannercontroller; Android 4.0 or later required) Light source RG...

156 Power consumption (USB connection) Operating: 17 W (approximate) Ready mode: 9.2 W (approximate) Sleep mode: 1.2 W (approximate) Power off mode: 0.1 W (approximate) AC Adapter AC adapter model 100 to 240 V model: A471H 220 to 240 V model: A472E Rated input current 1.2 A Rated frequency range 50 ...

158 Security Protocol SSL/TLS HTTPS (Server/Client) SMTPS (Client) STARTTLS Root certificate (Client) Root certificate updating (Client) CA-signed certificate (Server) CA certificate (Server) CSR generation (Server) Self-signed certificate (Server) EC key CSR/self-signed certificate generation (Serv...

159 Humidity (non-condensing) Operating: 20 to 80% Storage: 20 to 85% Parent topic: Technical Specifications Safety and Approvals Specifications Scanner United States EMC: FCC part 15 Subpart B class B Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B AC Adapter (A471H) United States Safety: UL60950-1 EM...

161 Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions...

162 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pa...

163 • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in the scanner's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of...

164 • Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets, etc. Note: Copying these items may also be prohibited by law. Restriction on disassembling and decompiling You may not disassemble, decompile, or otherwise attempt to derive the source code of any softwareinc...

165 memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of thisAgreement. 1.3 Pre-Arbitration Steps and Notice . Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and...

167 1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual arbitration procedure and waiver of class and representative proceedings specified in thisAgreement by sending a written letter to the Epson Address within thirty (30) days of your assentto this Agreemen...

168 Parent topic: Notices Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, ortransmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,without the prior written permission of Seiko Epson Co...

169 THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OFMERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,INCIDENTAL, INDIR...