Dell PowerEdge 2550 - User Manual

  b.   Position the card in the drive bay so that the notches on the left and right edges of the card are aligned with the tabs on the card guide in the drive bay. c.   Lower the card into the card guide. d.   Slide the daughter card into the drive bay and align the connector on the card with the co...

Back to Contents Page Getting Help Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide    Help Overview    Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your system. It also tells you when and how to contac...

[email protected] (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) l Electronic Quote Service [email protected] [email protected] (for Asian/Pacific countries only) l Electronic Information Service [email protected] AutoTech Service Dell's automated technical support servic...

Remember to fill out the Diagnostics Checklist . If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the system. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubles...

Back to Contents Page Jumpers, Switches, and Connectors Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide    Jumpers and Switches —A General Explanation    System Board Jumpers    System Board Connectors    SCSI Backplane Board Connectors    Disabling a Forgotten Password This sec...

Figure A- 3. System Board Jumpers      Table A- 1. System- Board Jumper Settings System Board Connectors Table A -2 lists the connectors and sockets located on the system board. See Figure 8 -1 for the location of these connectors and sockets.   Table A- 2. System Board Connectors and Sockets Jumper...

SCSI Backplane Board Connectors Figure A -4 shows the location of the connectors on the back of the small computer system interface (SCSI) backplane board. Figure A- 4. Connectors on the SCSI Backplane Board   Figure A -5 shows the connectors and sockets located on the interposer board. Figure A- 5....

Back to Contents Page Abbreviations and Acronyms Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide A ampere(s) AC alternating current ACPI Advanced Configuration and Power Interface ADC a n a l o g-t o-digital converter ADI Autodesk Device Interface AI artificial intelligence ANSI...

Back to Contents Page Introduction Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide Dell™ PowerEdge™ 2550 systems are compact, high -speed servers that offer significant service and upgrade features. These systems include the following service features to make troubleshooting and...

Back to Contents Page Checking the Basics Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide    Backing Up Files    Basic Checks    Checking Connections and Switches    Look and Listen    The System Setup Program If your system is not working as expected, begin troubleshooting usin...

Checking Connections and Switches Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the system, monitor, or other peripherals (such as a printer, keyboard, mouse, or other external equipment). A quick check of all the switches, c...

5.   Reconnect the system to the electrical outlet or power strip. Make sure that all connections fit tightly together. 6.   Turn on the system. Is the problem resolved? Yes. The connections were loose. You have fixed the problem. No. Go to step 7. 7.   Is the monitor operating properly? Yes. Go to ...

Back to Contents Page Messages and Codes Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide Application programs, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen...

System Beep Codes When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem. The beep code is a pattern of sounds; for example, one beep followed by a second beep and then a burst of three beeps (code 1-1-3) mea...

Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette as a way to protect against inadvertently erasin...

Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide    Installing and Configuring Software    Using Software Because most systems have several application programs installed in addition to the operating system, isolating a software pr...

Back to Contents Page Running the Dell™ Diagnostics  Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide Unlike many diagnostic programs, the Dell Diagnostics helps you check the system's hardware without any additional equipment and without destroying any data. By using the diagnos...

For a quick check of the system, select Quickly Test All Devices . This option runs only the device tests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickl...

Back to Contents Page Checking the Equipment Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide This section provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel of the system, such as the monitor, keyboard, mouse, or printer. Bef...

No. If a video expansion card is installed in the system, see " Troubleshooting Expansion Cards " in "Checking Inside the System." If no video expansion card is installed, the integrated video controller is faulty; see " Getting Help " for instructions on obtaining technical ...

Back to Contents Page Checking Inside the System Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide This section provides troubleshooting procedures for components inside the system. Before you start any of the procedures in this section, take the following steps: l Perform the pro...

3.   Using the system key, turn the keylock on the top of the chassis to the unlocked position (see Figure 7 -1 ). 4.   Press the two latches to release the right door (see Figure 7 -1 ). 5.   Lift the right door. 6.   Lift the left door. When closing the doors, be sure to close the left door first ...

installed expansion cards in a single step. Removing the Expansion-Card Cage To remove the expansion-card cage, perform the following steps: 1.   Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.   Open the system doors (see " Openi...

The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board. The expansion-card cage accommodates up to three full-length Peripheral Component Interconnect (PCI) ex...

Troubleshooting a Damaged System If the system was dropped or damaged while being moved, you should check the system to see if it functions properly. If an external device attached to the system is dropped or damaged, contact the manufacturer of the device for instructions or see " Getting Help ...

8.   Replace the battery. Is the problem resolved? Yes. The battery's charge was low. You have fixed the problem. No. See " Getting Help " for instructions on obtaining technical assistance. Troubleshooting Redundant Power Supplies Your system may contain two optional, redundant power suppli...

1.   Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2.   Open the system doors (see " Opening the System Doors "). 3.   Unplug the cooling fan wiring harness from the interposer board by pressing the release tab on the power cab...

5.   Close the system doors, reconnect the system to the electrical outlet, and turn on the system. Is the problem resolved? Yes. The PCI riser board connection was loose. You have fixed the problem. No. Go to step 6. 6.   Repeat steps 1 through 3 to remove the expansion-card cage. 7.   Verify that ...

When you turn on or reboot the system, the Caps Lock and Scroll Lock indicators on the keyboard should flash momentarily and then turn off. If the Num Lock category in the System Setup program is set to On , the Num Lock indicator should flash momentarily and then remain on; otherwise, it should tur...

If you have a high-resolution video expansion card, first complete the steps in " Troubleshooting Expansion Cards " to verify that the card is configured and  installed correctly. To troubleshoot the video subsystem, perform the following steps: 1.   Run the video tests in the Dell Diagnosti...

Yes. Go to step 10. No. One of the expansion cards is faulty. See " Getting Help " for instructions on obtaining technical assistance. 10.   Disconnect the keyboard and reboot the system. Does the system boot successfully to the operating system? Yes. Go to step 11. No. See " Getting Hel...

12.   Repeat steps 9 through 11 until all expansion cards have been reinstalled or until one of the expansion cards prevents the system from booting from the diagnostics diskette. 13.   Has an expansion card prevented the system from booting from the diagnostics diskette? Yes. An expansion card is f...

Is the problem resolved? Yes. You have fixed the problem. No. Go to step 10. 10.   Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. Then open the system doors. 11.   Remove the tape drive. Then verify that the tape drive is configured for...

No. Go to step 4. 4.   Reinstall and/or reconfigure the required SCSI device drivers, and then reboot the system. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 5. 5.   Remove the drive carrier and install it in another drive bay. Is the problem resolved? Yes. The SCSI back...

Back to Contents Page Installing System Board Options Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide    Expansion Cards    Adding Memory    Upgrading the Microprocessor or Installing a Secondary Microprocessor    Activating the Integrated RAID Controller    Replacing the Batter...

   Expansion Cards Expansion cards are installed on the system's riser board (see Figure 8 -2 ). The riser board plugs into the RISER connector on the system board (see Figure 8 - 1 ) and is considered an extension of the system board. The riser board contains three full-length 64-bit, 33-megahertz ...

3.   Remove the expansion-card cage (see " Removing and Replacing the Expansion-Card Cage " in "Checking Inside the System"). 4.   Open the expansion-card latch (see Figure 8 -3 ) and remove the filler bracket from the expansion slot. Figure 8- 3. Installing an Expansion Card   5.   ...

10.   Replace the expansion-card cage in the chassis (see " Removing and Replacing the Expansion-Card Cage " in "Checking Inside the System"). 11.   Close the system doors, reconnect the system and peripherals to their electrical outlets, and turn them on. Adding Memory The four dual...

1.   Open the system doors (see " Opening the System Doors " in "Checking Inside the System"). 2.   Locate the memory module sockets in which you will install or replace memory modules. Figure 8 -1 shows the general location of the memory module sockets on the system board. Figure 8 ...

Upgrading the Microprocessor or Installing a Secondary Microprocessor To take advantage of future options in speed and functionality, you can add a second processor or replace either the primary or secondary processor. Each processor and its associated level 2 (L2) cache memory are contained in a Fl...

7.   Insert the RAID battery into the bracket on the underside of the system door (see Figure 8 -1 4 ). Figure 8- 14. Installing the RAID Battery   8.   Connect the battery cable to the RAID battery connector on the system board (see Figure 8 -1 ). 9.   Close the system doors, reconnect the system a...

Back to Contents Page Installing a Drive in the Peripheral Bay Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide    Before You Begin    Installing a Device That Uses the System's Integrated SCSI Controller    Installing a Tape Drive That Uses a Controller Card    Connecting an Ext...

6.   Slide the peripheral cage toward the back of the system approximately 2.5 cm (1 inch), and then lift the peripheral cage upward and set it aside. 7.   Remove the plastic insert from the front of the peripheral cage. From the inside of the chassis, push outward on the center of the insert to rel...

5.   Disconnect all cables connected to the interposer board on top of the peripherals bay (see Figure 9 -2 and Figure 9 -3 ). These cables include the interposer board interface cable, cooling fan wiring harness, and power cable. 6.   Loosen the thumbscrew at the back corner of the peripheral cage ...

Back to Contents Page Preface Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide About This Guide This guide is intended for anyone who wants to upgrade or troubleshoot a Dell™ PowerEdge™ 2550 system. Before calling Dell for technical assistance, follow  the recommended procedure(s...

Back to Contents Page Figures Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide Figure 2-1. Back-Panel Features Figure 2-2. Front-Panel Features Figure 3-1. Hard-Disk Drive Indicators Figure 6-1. NIC Connector Figure 7-1. Opening the System Doors Figure 7-2. Removing the System Be...

Back to Contents Page Tables Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide Table 2-1. Boot Routine Indications Table 3-1. System Messages Table 3-2. System Beep Codes Table 3-3. SCSI Hard-Disk Drive Indicator Patterns Table 4-1. IRQ Line Assignment Defaults Table 5-1. Devices ...