Cisco SPA50X - Manual

Getting Started About This Document Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 5 1 Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started This chapter provides an overview of this document and basic information abo...

Getting Started Overview of the Cisco Small Business Pro IP Phones Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 6 1 Overview of the Cisco Small Business Pro IP Phones The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice ...

Getting Started Understanding Your Phone’s Lines and Buttons Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 7 1 Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, us...

Getting Started Understanding Your Phone’s Lines and Buttons Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 10 1 Softkey Buttons The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the SPA501G....

Getting Started Understanding Your Phone’s Lines and Buttons Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 11 1 Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the...

2 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 12 Installing Your Phone This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 12 • Phone Connections, page 13 • Connecting...

Installing Your Phone Phone Connections Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 13 2 NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary devices that are not supported with the SPCP version of the telephone firmware. This port is not for use a...

Installing Your Phone Connecting the Handset Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 14 2 Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. ! CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port. STEP 2 Insert ...

Installing Your Phone Mounting the Phone to the Wall (Optional) Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 15 2 Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit

Installing Your Phone Connecting the Power Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 20 2 Reverse the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when...

Installing Your Phone Connecting Your Phone to the Network Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 21 2 Connecting Your Phone to the Network If you are using an Ethernet connection: STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW.” ST...

Installing Your Phone Connecting a PC to Your Phone (Optional) Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 22 2 STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet. Connecting a PC to Your Phone (Optional) To connect a PC to your phone (optional): NOTE Ci...

Installing Your Phone Verifying Phone Startup Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 23 2 Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Init...

Installing Your Phone Upgrading Your Phone’s Firmware Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 24 2 If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the displ...

3 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 25 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions. It includes the following sections: • Using Phone Hardware and Accessories, page 26 • Adjusting Call Volume and Muting, page 27 • Plac...

Using Basic Phone Functions Using Phone Hardware and Accessories Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 26 3 Using Phone Hardware and Accessories Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using the Headset...

Using Basic Phone Functions Adjusting Call Volume and Muting Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 27 3 Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume butt...

Using Basic Phone Functions Using Hold and Resume Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 28 3 Techniques to place a call without dialing a number: • Press Redial to dial the last number. • If you have configured speed dials, press the assigned speed dial code and then press AbbrD...

Using Basic Phone Functions Ending a Call Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 29 3 Ending a Call To end a call: • Press the EndCall button. • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, e...

Using Basic Phone Functions Redialing a Number Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 30 3 • To transfer after speaking privately to the other person, press Trnsfer at any time during the conversation. SPA501G: STEP 1 During an active call, press the Transfer button. STEP 2 Enter...

Using Basic Phone Functions Viewing and Returning Missed Calls Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 31 3 Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered. NOTE Does not apply to the SPA501G. To return a missed...

Using Basic Phone Functions Forwarding All Calls to Another Number Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 32 3 Forwarding All Calls to Another Number When you will be away from your phone, you can forward all calls to another IP phone in your phone system. You may be able to forw...

Using Basic Phone Functions Picking Up a Call from Another Extension Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 33 3 Picking Up a Call from Another Extension You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pi...

Using Basic Phone Functions Placing a Three-Way Conference Call Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 34 3 Placing a Three-Way Conference Call SPA502G, SPA504G, SPA508G, SPA509G: To initiate a conference call: STEP 1 During an active call, press more and then press Confrn. The f...

Using Basic Phone Functions Using the Call History Lists Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 35 3 To use the local directory: STEP 1 Press the Setup button. STEP 2 Scroll to Directory and press Select . STEP 3 Scroll to Local Directory and press Select . STEP 4 When the search...

Using Basic Phone Functions Accessing Voicemail Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 36 3 STEP 4 To call a number in the list, scroll to an entry and press Dial to dial the number. Press Edit Dial to change the number before dialing.. Press Cancel to exit. NOTE If the call was ...

4 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 37 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone. It contains the following sections: • Creating Speed Dials, page 37 • Adding and Using Speed Dials, page 38 • Monitoring/Accessing...

Using Advanced Phone Features Adding and Using Speed Dials Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 38 4 STEP 4 Scroll to Speed Dial Buttons and press Select . STEP 5 For a new speed dial, press Add . To edit a previously existing speed dial, scroll to it, and then press Change . S...

Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 40 4 Monitoring/Accessing Another Phone from Your Phone Your system administrator may configure your phone so that you can monitor other user ’s phones from you...

Using Advanced Phone Features Customizing Your LCD Screen Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 41 4 STEP 4 Use the navigation button to adjust the screen contrast: • To decrease the contrast: Press the Left navigation button. • To increase the contrast: Press the Right navigati...

Using Advanced Phone Features Updating Your Ring Tone Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 42 4 c. Press OK to save the changes. STEP 5 To specify the amount of idle time that can elapse before the screen saver appears: a. Scroll to Screen Saver Wait Time and press Edit. b. Cle...

Using Advanced Phone Features Using the Interactive Voice Response Menu on the SPA501G Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 43 4 To change a ring tone: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select . STEP 3 Scroll to Ring Type and press Select . A li...

Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 44 4 Advanced Procedures for Technical Support Personnel Technical support personnel may need to view information about your phone or phone activities. Follow ...

5 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 46 Using the Web Interface This chapter explains how to use Cisco Unified Communications Manager Express (Cisco Unified CME) to configure features for your phone. • Logging In to the Web Interface, on page 46 • Configuring Speed Dials and ...

Using the Web Interface Configuring Speed Dials and Fast Dials Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 47 5 STEP 2 Enter your user name and password, and then click Login . NOTE If you are unsure how to log in, contact your phone system administrator. Configuring Speed Dials and F...

Using the Web Interface Changing Your Password and PIN Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 49 5 STEP 5 Click Save Change to save your settings. Changing Your Password and PIN You can change your password and PIN by using the web pages. STEP 1 Log in to the Cisco Unified Commun...

A Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 51 Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the SPA50X phones. This appendix provides link to many of these resources. Product Resources Website addresses in this document are l...

Where to Go From Here Related Documentation Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 52 A Related Documentation The following table describes related documents that Cisco provides to help you use your Cisco Small Business Pro IP Phone. These documents and more are available at www....