Page 3 - C O N T E N T S; Using Cisco Unified Service Monitor
iii User Guide for Cisco Unified Service Monitor OL-9351-01 C O N T E N T S Audience vii Conventions vii Product Documentation viii Related Documentation viii Obtaining Documentation ix Cisco.com ix Product Documentation DVD x Ordering Documentation x Documentation Feedback x Cisco Product Security ...
Page 4 - Data Management and System Administration
Contents iv User Guide for Cisco Unified Service Monitor OL-9351-01 Updating Image Files on Cisco 1040s 1-14 Moving a Cisco 1040 1-15 Deleting a Cisco 1040 1-15 Using the Cisco 1040 Web Interface 1-15 Viewing the Configuration File on the TFTP Server 1-16 Archiving Cisco 1040 Call Metrics 1-16 Gener...
Page 5 - MIBs Used and SNMP Traps Generated; Licensing; Service Monitor Support for SNMP MIBs; Configuring Service Monitor with Cisco Secure ACS
Contents v User Guide for Cisco Unified Service Monitor OL-9351-01 A P P E N D I X A MIBs Used and SNMP Traps Generated A-1 A P P E N D I X B Licensing B-1 Licensing Overview B-1 Verifying Service Monitor License Status B-1 Licensing Scenarios B-2 Licensing Process B-3 Obtaining a PAK B-3 Obtaining ...
Page 7 - Preface; Audience
vii User Guide for Cisco Unified Service Monitor OL-9351-01 Preface This manual describes Cisco Unified Service Monitor (Service Monitor) and provides instructions for using and administering it. Audience The audience for this document includes: • IP communications and IP telephony management person...
Page 8 - Product Documentation; Related Documentation
viii User Guide for Cisco Unified Service Monitor OL-9351-01 Preface Product Documentation Caution Means reader be careful . In this situation, you might do something that could result in equipment damage or loss of data. Product Documentation Note We sometimes update the printed and electronic docu...
Page 9 - Obtaining Documentation
ix User Guide for Cisco Unified Service Monitor OL-9351-01 Preface Obtaining Documentation Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections e...
Page 10 - Product Documentation DVD; Documentation Feedback; Cisco Product Security Overview
x User Guide for Cisco Unified Service Monitor OL-9351-01 Preface Documentation Feedback Product Documentation DVD The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, config...
Page 11 - Reporting Security Problems in Cisco Products; Obtaining Technical Assistance
xi User Guide for Cisco Unified Service Monitor OL-9351-01 Preface Obtaining Technical Assistance A current list of security advisories, security notices, and security responses for Cisco products is available at this URL: http://www.cisco.com/go/psirt To see security advisories, security notices, a...
Page 12 - Cisco Technical Support & Documentation Website; Submitting a Service Request; Definitions of Service Request Severity
xii User Guide for Cisco Unified Service Monitor OL-9351-01 Preface Obtaining Technical Assistance Cisco Technical Support & Documentation Website The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with C...
Page 13 - Obtaining Additional Publications and Information
xiii User Guide for Cisco Unified Service Monitor OL-9351-01 Preface Obtaining Additional Publications and Information Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve...
Page 15 - Getting Started with Service Monitor
C H A P T E R 1-1 User Guide for Cisco Unified Service Monitor OL-9351-01 1 Using Cisco Unified Service Monitor The following topics are included: • Getting Started with Service Monitor, page 1-1 • Managing Cisco 1040s, page 1-5 • Archiving Cisco 1040 Call Metrics, page 1-16 • Generating a Cisco 104...
Page 16 - Starting Service Monitor
1-2 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Getting Started with Service Monitor Figure 1-1 Service Monitor Deployment For more information, see the following topics: • Generating a Cisco 1040 Unreachable Trap, page 1-17 • MIBs Used and S...
Page 17 - Setting Up Service Monitor
1-3 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Getting Started with Service Monitor Setting Up Service Monitor Step 1 From the Service Monitor home page, select Setup . The Setup page appears. Step 2 Update data described in the following ta...
Page 18 - Copying Image and Configuration Files to the TFTP Server
1-4 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Getting Started with Service Monitor Step 3 Click OK . Copying Image and Configuration Files to the TFTP Server When you install Service Monitor, you supply the name of the image file directory ...
Page 20 - Understanding the Cisco 1040 Sensor Details Page
1-6 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Managing Cisco 1040s Understanding the Cisco 1040 Sensor Details Page Step 1 From the Service Monitor home page, select Cisco 1040 Sensor Management . The Cisco 1040 Sensor Details page displays...
Page 21 - Viewing Details for a Specific Cisco 1040
1-7 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Managing Cisco 1040s Step 1 Select one radio button: CSV (comma-separated values file) or PDF. Step 2 Browse to the location where you want to store the file and click OK . Viewing Details for a...
Page 22 - Registering Cisco 1040s to Service Monitors; Understanding Automatic Registration and Configuration Files
1-8 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Managing Cisco 1040s Registering Cisco 1040s to Service Monitors After it is connected to a switch, a Cisco 1040 uses DHCP to obtain the IP address of the TFTP server. The Cisco 1040 checks the ...
Page 23 - Adding a Cisco 1040 (Manual Registration)
1-9 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Managing Cisco 1040s configuration file to the TFTP server. See Copying Image and Configuration Files to the TFTP Server, page 1-4 . Thereafter, every time that you reset the Cisco 1040, it uses...
Page 25 - Editing the Configuration for a Specific Cisco 1040
1-11 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Managing Cisco 1040s Editing the Configuration for a Specific Cisco 1040 Note Do not edit a Cisco 1040 configuration file using a text editor. Edit a Cisco 1040 configuration file using this pr...
Page 26 - Editing the Default Configuration (Automatic Registration)
1-12 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Managing Cisco 1040s Step 4 Click OK . Step 5 Copy the configuration file from the image file directory on the server where Service Monitor is installed to the TFTP server. When you plug the Ci...
Page 28 - Setting the Time on Cisco 1040s; Updating Image Files on Cisco 1040s
1-14 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Managing Cisco 1040s Setting the Time on Cisco 1040s Note Make sure that Windows Time service is properly configured and running on the server where Service Monitor is installed. This procedure...
Page 29 - Using the Cisco 1040 Web Interface
1-15 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Managing Cisco 1040s Note The image filename format is SvcMon<vendor code><Cisco 1040 type><major version>_<minor version><bugfix version>.img. For example, SvcMon...
Page 30 - Viewing the Configuration File on the TFTP Server; Archiving Cisco 1040 Call Metrics
1-16 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Archiving Cisco 1040 Call Metrics • MAC Address —Cisco 1040 MAC address. • Time stamp— Current time on the Cisco 1040. • Status— Status of the Cisco 1040; one of the following: – operational—Ci...
Page 31 - Generating a Cisco 1040 Unreachable Trap
1-17 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 1 Using Cisco Unified Service Monitor Generating a Cisco 1040 Unreachable Trap You can use the data for further analysis or you can turn archiving off. (Service Monitor does not send the archived data to other applications.) Table ...
Page 33 - Managing Service Monitor Data; Backing Up and Restoring the Service Monitor Database
C H A P T E R 2-1 User Guide for Cisco Unified Service Monitor OL-9351-01 2 Data Management and System Administration This section contains the following topics: • Managing Service Monitor Data, page 2-1 • Managing Log Files, page 2-3 • Configuring Users (ACS and Non-ACS), page 2-5 • Starting and St...
Page 34 - Starting a Database Backup
2-2 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Managing Service Monitor Data Starting a Database Backup Use this procedure to perform an immediate backup or a scheduled backup of the Service Monitor database. Step 1 Click the CiscoWork...
Page 35 - Changing the Password for the Service Monitor Database; Managing Log Files; Understanding Service Monitor Syslog Handling
2-3 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Managing Log Files Changing the Password for the Service Monitor Database A command line script is available to change database passwords, including the password for the Service Monitor da...
Page 36 - Maintaining the History Log File; Managing Log Files and Enabling and Disabling Debugging
2-4 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Managing Log Files Maintaining the History Log File The history log file, ServiceMonitorHistory.log, contains records of Cisco 1040 events such as Cisco 1040 reset, configuration update, a...
Page 38 - Configuring Users Using ACS Mode; Using Service Monitor in ACS Mode
2-6 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Configuring Users (ACS and Non-ACS) Step 1 Click the CiscoWorks link in the upper righthand corner of the Service Monitor home page. A new window opens. Step 2 Select Common Services > ...
Page 39 - Modifying Roles and Privileges in Cisco Secure ACS
2-7 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Configuring Users (ACS and Non-ACS) By default, the CiscoWorks Local login module authentication scheme has five roles in the ACS mode. They are listed here from least privileged to most p...
Page 40 - Starting and Stopping Service Monitor Processes; Using SNMP to Monitor Service Monitor; Configuring Your System for SNMP Queries
2-8 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Starting and Stopping Service Monitor Processes Starting and Stopping Service Monitor Processes To start and stop Service Monitor processes, select the CiscoWorks link from the upper right...
Page 41 - Determining the Status of Windows SNMP Service; Installing and Uninstalling Windows SNMP Service; Enabling and Disabling Windows SNMP Service
2-9 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Using SNMP to Monitor Service Monitor Determining the Status of Windows SNMP Service Windows SNMP service is a Windows component that you can add or remove when you want to. To enable SNMP...
Page 42 - Configuring Security for SNMP Queries; Viewing the System Application MIB Log File; Changing the Hostname on the Service Monitor Server
2-10 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Changing the Hostname on the Service Monitor Server Note To start SNMP service after you enable it, right-click SNMP Service and select Start. Configuring Security for SNMP Queries To imp...
Page 44 - Reconfiguring Service Monitor after a Hostname Change
2-12 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Changing the Hostname on the Service Monitor Server perl dbpasswd.pl dsn=cmf npwd= newpassword where newpassword is the new password. Note Remember this password. You will need it to comp...
Page 45 - Changing the IP Address on the Service Monitor Server
2-13 User Guide for Cisco Unified Service Monitor OL-9351-01 Chapter 2 Data Management and System Administration Changing the IP Address on the Service Monitor Server Step 3 Reset the Cisco 1040s. See Resetting a Cisco 1040, page 1-13 . Step 4 If Service Monitor is configured to send traps to Operat...
Page 49 - Licensing Overview; Verifying Service Monitor License Status
B-1 User Guide for Cisco Unified Service Monitor OL-9351-01 A P P E N D I X B Licensing This appendix provides licensing information for Cisco Unified Service Monitor (Service Monitor). It contains the following sections: • Licensing Overview, page B-1 • Licensing Reminders, page B-4 Licensing Overv...
Page 50 - Licensing Scenarios
B-2 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix B Licensing Licensing Overview Licensing Scenarios Table B-1 describes what to do in different scenarios if you do not have a licensed, registered copy of Service Monitor or if you want to increase device support. Note When you pur...
Page 51 - Licensing Process; Obtaining a PAK; Registering a License File
B-3 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix B Licensing Licensing Overview Licensing Process For information on when it is appropriate to use this process, see Licensing Scenarios, page B-2 . To license Service Monitor, do the following: 1. Obtain a Product Authorization Key...
Page 52 - Licensing Reminders; Evaluation Version: Before Expiry; License Size Exceeded
B-4 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix B Licensing Licensing Reminders Note If you copy a folder that contains the license file to the Service Monitor server, be sure to provide read permission for casuser on the folder as well as on the license file. Step 2 Enter the l...
Page 55 - System Application MIB Implementation; System Application Resource MIB Tables
C-1 User Guide for Cisco Unified Service Monitor OL-9351-01 A P P E N D I X C Service Monitor Support for SNMP MIBs Service Monitor implements the system application MIB using SNMP v2 and supplies an an SNMP subagent. You can use simple SNMP queries to monitor the health of applications in the Cisco...
Page 56 - Installed Packages
C-2 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix C Service Monitor Support for SNMP MIBs System Application MIB Implementation Installed Packages Table C-1 stores information for installed packages for Service Monitor and other applications in the Cisco Unified Management Suite t...
Page 57 - Package Status Information
C-3 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix C Service Monitor Support for SNMP MIBs System Application MIB Implementation Package Status Information Table C-3 supplies current application status for Service Monitor and other applications in the Cisco Unified Management Suite...
Page 58 - Element Status Information
C-4 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix C Service Monitor Support for SNMP MIBs System Application MIB Implementation Element Status Information Table C-4 provides current status for processes that belong to each application that is currently running. Table C-3 sysApplRu...
Page 59 - Status of Packages When They Ran Previously
C-5 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix C Service Monitor Support for SNMP MIBs System Application MIB Implementation Status of Packages When They Ran Previously Table C-5 contains the status of applications when they ran previously. Status of Elements When They Ran Prev...
Page 60 - Scalar Variables
C-6 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix C Service Monitor Support for SNMP MIBs System Application MIB Implementation Scalar Variables These variables are used to control MIB table size. You cannot update them. Table C-6 sysApplElmtPastRunTable MIB Row Entry Description ...
Page 61 - Process Map
C-7 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix C Service Monitor Support for SNMP MIBs System Application MIB Implementation Process Map The sysApplMapTable contains one entry for each process currently running on the system. Table C-8 provides the index mapping from a process ...
Page 62 - Sample MIB Walk for System Application MIB
C-8 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix C Service Monitor Support for SNMP MIBs System Application MIB Implementation Sample MIB Walk for System Application MIB This example shows abridged output from a MIB walk of the SYS-APPL-MIB on a system where Cisco Unified Operati...
Page 67 - Before You Begin: Integration Notes
D-1 User Guide for Cisco Unified Service Monitor OL-9351-01 A P P E N D I X D Configuring Service Monitor with Cisco Secure ACS This section describes how to configure Service Monitor with Cisco Secure ACS: • Before You Begin: Integration Notes, page D-1 • Configuring Service Monitor on Cisco Secure...
Page 69 - Configuring Service Monitor on Cisco Secure ACS
D-3 User Guide for Cisco Unified Service Monitor OL-9351-01 Appendix D Configuring Service Monitor with Cisco Secure ACS Configuring Service Monitor on Cisco Secure ACS Configuring Service Monitor on Cisco Secure ACS After you complete setting the CiscoWorks server to ACS mode with Cisco Secure ACS,...
Page 71 - I N D E X
IN-1 User Guide for Cisco Unified Service Monitor OL-9351-01 I N D E X A AAA mode 2-5, D-2 ACS mode authentication 2-5 modifying user roles and privileges 2-7 users, configuring 2-6 using Service Monitor 2-7 administering Service Monitor SNMP, using to manage Service Monitor queries, configuring for...
