Page 3 - iii; C O N T E N T S; Preface; vii; FAQs and Troubleshooting
iii FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 C O N T E N T S Preface v Audience v Conventions v Product Documentation vi Obtaining Documentation vii Documentation Feedback ix Cisco Product Security Overview ix Obtaining Technical Assistance x Obtaining...
Page 4 - iv; Fault Descriptions
Contents iv FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 C H A P T E R 2 Fault Descriptions 2-1 Access Point /Bridge Faults 2-2 Radio Interface Faults 2-8 IDS (Intrusion Detection System) Faults 2-14 Voice Faults 2-24 WLSE Faults 2-24 AAA Server Faults 2-2...
Page 5 - Audience; Note; Item; italic; boldface
v FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Preface This guide provides troubleshooting hints, FAQs, and information on faults for the CiscoWorks Wireless LAN Solution Engine and Wireless LAN Engine Express. This guide consists of the following chapters...
Page 6 - Caution; Product Documentation; Document Title
vi FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Preface Product Documentation Caution Means reader be careful . In this situation, you might do something that could result in equipment damage or loss of data. Product Documentation Note We sometimes update ...
Page 7 - Obtaining Documentation; Help
vii FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Preface Obtaining Documentation Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other tec...
Page 8 - viii; You can access the most current Cisco documentation at this URL:; Product Documentation DVD
viii FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Preface Obtaining Documentation Cisco.com You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.com...
Page 9 - ix; Documentation Feedback; Reporting Security Problems in Cisco Products
ix FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Preface Documentation Feedback Documentation Feedback You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisc...
Page 10 - Tip; Obtaining Technical Assistance; Cisco Technical Support & Documentation Website; Cisco Product Identification Tool; from the Alphabetical Index drop-down list, or click the; Cisco; link under Alerts & RMAs. The CPI tool offers three search options: by; show; command
x FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Preface Obtaining Technical Assistance Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted i...
Page 11 - xi; Submitting a Service Request; For a complete list of Cisco TAC contacts, go to this URL:; Definitions of Service Request Severity; Obtaining Additional Publications and Information
xi FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Preface Obtaining Additional Publications and Information Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service reque...
Page 12 - xii; Cisco Press
xii FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Preface Obtaining Additional Publications and Information • Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these...
Page 13 - General FAQs and Troubleshooting; General FAQs
C H A P T E R 1-1 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 1 FAQs and Troubleshooting Revised: June 20, 2006, OL-8376-01 This chapter provides FAQs and troubleshooting hints for all WLSE functions. This chapter is organized as follows: • General Questi...
Page 14 - Q.Which ports and protocols does the WLSE use?
1-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting • Q.Which ports and protocols does the WLSE use? • Q.Which transport protocols and authentication methods does WLSE use? • Q.Can I use a di...
Page 15 - show version; LAN Solution Engine; MIB Name
1-3 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting Q. Can SSH be disabled? A. It cannot be disabled on the WLSE itself, but you can use the firewall command to deny all SSH connections. For ...
Page 16 - General Troubleshooting; Symptom
1-4 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting A. Upgrading your WLSE will not disrupt service on your access points. The APs connectivity will remain intact and the WLAN will function n...
Page 17 - Information
1-5 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting Symptom When I try to access an access point web page through the WLSE, the following error message appears: Action Cancelled. Possible Cau...
Page 18 - ping; User Guide; interface; User
1-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting Symptom After the WLSE 1130 series starts up, the setup login prompt appears. After you use the setup program, the WLSE cannot connect to t...
Page 19 - reload; User Guide for the
1-7 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting 5. If no conditions are preventing the system from connecting to the network, contact Cisco’s Technical Assistance Center. Symptom Cannot c...
Page 21 - telnetenable; import; import
1-9 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting 2. If you have specified hosts using the telnetenable CLI command, make sure the host from which you are attempting to Telnet is on the lis...
Page 22 - Cancel; Deployment Wizard Troubleshooting; Configure > Auto Update
1-10 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Deployment Wizard Troubleshooting Symptom After performing certain operations on the WLSE, such as clicking Apply in the Display Faults page, then clicking the client brow...
Page 23 - Auto-Managed Configuration > Assign Templates; Faults FAQs and Troubleshooting; Faults FAQs; Q.Does a MIB or trap definition file exist for the WLSE?
1-11 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Faults FAQs and Troubleshooting Symptom Access points do not get the expected configuration applied from a Wizard template. Possible Cause An auto-managed configuration te...
Page 24 - What traps are sent from the WLSE?
1-12 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Faults FAQs and Troubleshooting b. Change the Fault History Truncation Interval parameter to reduce the number of days the cleared faults are saved. Q. Why didn’t the faul...
Page 25 - The following happens:; Faults Troubleshooting; Symptom The Display Fault view is blank.
1-13 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Faults FAQs and Troubleshooting A. Yes. For more detailed information on which policies can report traps (RF Port Status and RF Port Admin Status) to the WLSE and how to s...
Page 27 - Devices FAQs and Troubleshooting; Devices FAQs; Q.Can I discover devices if CDP is disabled?; Learn; to understand the various options.
1-15 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting Symptom SNMP Unreachable faults are displayed more frequently than the set polling interval. Possible Cause When the WLSE polls for any fa...
Page 28 - What is an invalid CDP seed?
1-16 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting Q. What is an invalid CDP seed? A. An invalid seed is a device that does not run Cisco Discovery Protocol (CDP), such as a PC or workstati...
Page 29 - Devices Troubleshooting; Symptom An error message appears in the discovery run log.
1-17 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting Devices Troubleshooting This section contains the following troubleshooting information: Discovery/Device Management Troubleshooting • Sym...
Page 30 - User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13.; Message; User Guide for the CiscoWorks Wireless
1-18 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting Symptom There is a time discrepancy in the scheduled discovery jobs. Possible Cause The local or system time is not set correctly on the W...
Page 31 - Apply
1-19 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting Symptom An IOS access point configured with an iee802dot11 view is not discovered. Possible Cause The community string should be configure...
Page 32 - User Guide for the CiscoWorks; Inventory
1-20 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting Symptom After creating a customized device name format, truncation of device names in displays such as device trees makes it difficult or ...
Page 33 - Run Inventory; Configuration FAQs and Troubleshooting; Configuration FAQs; Q.Can I override the SSHv2 option for a regular config job?
1-21 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting Symptom AP 1230 and AP 1231 are not shown in WLSE displays. Possible Cause These APs have the same sysObjectID as the AP 1210. Recom...
Page 34 - Q.How long is the configuration job history kept in the WLSE?; Save
1-22 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting • Q.Can I give a configuration job a name that is used for a firmware or radio management job? • Q.Why do I get the following error ...
Page 35 - Apply Template to Running Configuration
1-23 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting A. The two configurations are merged unless you have specified that you want to overwrite the existing configuration when you ran th...
Page 36 - Boot Server Host Name
1-24 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting Q. What is startup configuration template? Startup configuration template is used right after a device (access point) reboots. It re...
Page 37 - Configuration Troubleshooting; Symptom An IOS template job failed.
1-25 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting Configuration Troubleshooting This section provides the following troubleshooting information: • Symptom When I perform a configurat...
Page 39 - Firmware FAQs and Troubleshooting; Firmware FAQs; Q.Are firmware jobs run by using both HTTP and SNMP?
1-27 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Firmware FAQs and Troubleshooting Symptom An SCP job fails with username having 15 privilege. Possible Cause If the device is having the following configuration: aaa new-m...
Page 40 - What kinds of job logs are available?; Job Run Detail; . From the window that pops; Job Run Log; How many devices can I have in one firmware job?; Firmware Troubleshooting; Symptom There is a time discrepancy in a job.
1-28 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Firmware FAQs and Troubleshooting Q. What kinds of job logs are available? A. There are two kinds of job logs: Job run log and the jobvm log. • The job run log is where ev...
Page 41 - User Guide for the CiscoWorks Wireless LAN; View PDF
1-29 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Firmware FAQs and Troubleshooting Symptom When uploading an image to an access point from a from a remote TFTP server, the access point reports an Invalid checksum error o...
Page 43 - Reports FAQs and Troubleshooting; Reports FAQs; Device Login Sequence
1-31 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Reports FAQs and Troubleshooting Reports FAQs and Troubleshooting • Reports FAQs, page 1-31 • Reports Troubleshooting, page 1-32 Reports FAQs Q. When does data for the rep...
Page 44 - How long can report data be kept in WLSE?; Manage Rogues > Rogue AP List; report is being displayed in hexagonal; Reports Troubleshooting; Symptom The group report for a user-defined group contains no data.
1-32 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Reports FAQs and Troubleshooting A. The As Of column indicates the starting time of the aggregation for the utilization report. Therefore, the starting time shown might be...
Page 45 - in the Current Client Associations report.
1-33 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Reports FAQs and Troubleshooting Symptom The Top N Busiest Clients report and the Client Statistics report display 0 (zero) values. Possible Cause Wireless client polling ...
Page 47 - Upgrade the devices to the latest IOS version.; Radio Manager FAQs and Troubleshooting; Radio Manager FAQs; Q.Is there a problem if Radio Monitoring is always disabled?
1-35 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting Possible Cause This is because the very first aggregations are based on day and time that the WLSE’s system software was installed, ...
Page 48 - Miscellaneous
1-36 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting Auto Re-Site Survey • Q.Is there a limit to the number of floors or access points that can be enabled for the auto re-site survey? •...
Page 49 - What is the throughput impact if Radio Monitoring is enabled?; When WLSE is used for initial setup:
1-37 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting Q. What is the throughput impact if Radio Monitoring is enabled? A. Each AP scans all supported non-serving channels every 90 second...
Page 50 - Reports > Radio Manager
1-38 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting You use Assisted Site Survey to generate your power settings and apply the following power settings (respectively): {5,10,20,5} AP C...
Page 51 - Add more APs to the coverage plan, or
1-39 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting The radio in question is detecting a large amount of neighboring radios. If a radio is detecting too many other radio beacons (the w...
Page 52 - Radio Manager Troubleshooting; Symptom My clients are not being authenticated through WDS.; Radius User Name; Possible Cause; New
1-40 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting Q. Why does the Client MAC Spoofing fault reappear after it has been cleared? A. The WLSE raises faults for all clients identified b...
Page 53 - User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.13; Verify RM Capability; Sites FAQs and Troubleshooting; Sites FAQs
1-41 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Sites FAQs and Troubleshooting Symptom My clients are not being authenticated through WDS. Possible Cause You have not created a server group on the WDS for client authent...
Page 54 - Q.Why did my radio scan job fail in the Assisted Site Survey Wizard?
1-42 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Sites FAQs and Troubleshooting • Q.When I select devices in the Assisted Site Survey Wizard, why are some shown in red? • Q.When I’m using the Assisted Site Survey Wizard,...
Page 55 - Display coverage for operational radio interfaces only; Recommended Action
1-43 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Sites FAQs and Troubleshooting Q. Why does Location Manager show a coverage map for an AP based on the configured transmit power setting even when the radios are shut down...
Page 56 - None
1-44 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Sites FAQs and Troubleshooting Q. When I’m using the Assisted Site Survey Wizard, why is the Next button disabled after I complete step one? A. You have not selected any a...
Page 57 - If the calculation was successful, you can click; In the last step of the Assisted Site Survey Wizard, why is the; Next; AP Radio Scan
1-45 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Sites FAQs and Troubleshooting Q. In the Constraints and Goals step in the Assisted Site Survey Wizard, how do I select multiple channels in the channel list? A. For Windo...
Page 58 - Sites Troubleshooting; Symptom AP coverage is not displaying in Location Manager .; Data
1-46 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Sites FAQs and Troubleshooting Radio Parameter Generation Q. When WLSE is trying to calculate new radio parameter generations, why do I get an error about walkabout locati...
Page 59 - Privacy and Security > Cookie
1-47 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Sites FAQs and Troubleshooting Symptom It takes a very long time to import a building or floor image in to Location Manager. Possible Cause The resolution and pixel size o...
Page 60 - not
1-48 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Sites FAQs and Troubleshooting There are quite a few reasons why an interface might be removed from the scan. The WLSE examines each interface separately; after that, if a...
Page 61 - Intrusion Detection System FAQs and Troubleshooting; Intrusion Detection System FAQs; Detecting Rogue APs
1-49 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Intrusion Detection System FAQs and Troubleshooting Intrusion Detection System FAQs and Troubleshooting • Intrusion Detection System FAQs • Intrusion Detection System Trou...
Page 63 - How often does rogue AP detection occur and can it be customized?
1-51 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Intrusion Detection System FAQs and Troubleshooting WLSE considers hardware, both client and access points, to be trusted sources, and assumes that vendors are reporting t...
Page 64 - last observed; IDS > Manage Network Wide Settings
1-52 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Intrusion Detection System FAQs and Troubleshooting Q. I understand that WLSE does not accept SNMP traps that indicate an AP detected a rogue. So why is an AP that is curr...
Page 65 - Interference Detection; scheduler allocate; instead of; scheduler interval; Which WLSE IDS functions require dedicated scanning APs?; Intrusion Detection System Troubleshooting; Q.What should I do when my system is overrun with rogue APs?
1-53 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Intrusion Detection System FAQs and Troubleshooting – First, a rogue is detected which has an RSSI value higher than the configured threshold. For example, it has an RSSI ...
Page 66 - NN; Admin FAQs and Troubleshooting; Troubleshooting Tools for the WLSE Appliance, page 1-61; Admin FAQs; Q.How can I verify the status of the database?
1-54 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Admin FAQs and Troubleshooting A. When the Friendly-to-Rogue policy evaluates a site, any device that hasn’t been seen in “too long a time” is reclassified as rogue. This ...
Page 67 - Q.Can I restore a backup from a WLSE 1105 to a WLSE 1130 series?; show process
1-55 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Admin FAQs and Troubleshooting • Q.Can I restore a backup that I made on a WLSE running beta software to a WLSE running released software? • Q.Can I restore a backup from ...
Page 68 - Admin; userid; Appliance > Redundancy > Manage Redundancy; Redundancy State
1-56 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Admin FAQs and Troubleshooting Check the status by using the CLI command redundancy status, or by selecting Admin > Appliance > Redundancy > Redundancy Status . O...
Page 69 - Admin Troubleshooting; Symptom Some users are not listed under User Admin > Manage Users.
1-57 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Admin FAQs and Troubleshooting Admin Troubleshooting This section contains the following information for troubleshooting the appliance: • Symptom After adding users to an ...
Page 70 - Symptom The ACS Failed Login Report link is missing.
1-58 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Admin FAQs and Troubleshooting • Symptom Cannot back up WLSE configuration to a remote server when using the secure file transfer option. • Symptom The ACS Failed Login Re...
Page 71 - emote repository; clearbackuphosts
1-59 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Admin FAQs and Troubleshooting Symptom When using Internet Explorer 6.0 to install a new image on a WLSE from a repository located on a Windows XP machine, the progress ba...
Page 72 - Select; Faults > Manage Fault Settings; Select the AAA Server settings in the relevant fault profile.
1-60 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Admin FAQs and Troubleshooting Possible Cause At each instance of synchronization and failover, the standby AAA RADIUS server goes down, thereby triggering the “HA standby...
Page 73 - Troubleshooting Tools for the WLSE Appliance; Generating Diagnostics for Technical Assistance
1-61 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Admin FAQs and Troubleshooting b. Telnet or SSH into the active 2.13 system and execute the CLI command reload . Wait until the reload is complete. c. Telnet or SSH into t...
Page 74 - Consolidating and Saving Log Files; The dumptech CLI command calls the; tarlog; commands, tars their output to an
1-62 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 1 FAQs and Troubleshooting Internal AAA Server (WLSE Express Only) FAQs and Troubleshooting Consolidating and Saving Log Files The dumptech CLI command calls the diagnostic-info and tarlog commands,...
Page 75 - Faults > Display Faults; following information is provided:; Faults > Manage Fault; or
C H A P T E R 2-1 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 2 Fault Descriptions This section provides the following information on the faults displayed in Faults > Display Faults . The following information is provided: • Fault—The fault as it appea...
Page 76 - Access Point /Bridge Faults; Fault Description
2-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Access Point /Bridge Faults Access Point /Bridge Faults Table 2-1 Access Point Faults Fault Description Explanation Related Setting Recommended Action Access point ssid reclassif...
Page 78 - The SNMP Agent could be down.
2-4 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Access Point /Bridge Faults Device was not reachable via SNMP The SNMP Agent could be down. Using the SNMP threshold setting, you configure the WLSE to poll the sysUpTime MIB obj...
Page 79 - version number
2-5 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Access Point /Bridge Faults Ethernet bandwidth utilization is Degraded ( utilization %) The fault threshold set for the degraded state has been exceeded. When this fault is clear...
Page 80 - HotStandBy is active; Disabled; Enabled; Click; to reconfigure the
2-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Access Point /Bridge Faults HotStandBy is active The access point that is configured for hot standby has become active. The following conditions could cause the hot standby acces...
Page 81 - number
2-7 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Access Point /Bridge Faults MIC is disabled for the VLAN number MIC is not enabled for the selected VLAN on the access point. When the fault is cleared, the following message dis...
Page 82 - WEP is disabled
2-8 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Radio Interface Faults Radio Interface Faults WEP is disabled WEP is not enabled for the VLAN defined on the access point. (Note that the VLAN number is displayed in the Type col...
Page 83 - SSID
2-9 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Radio Interface Faults Appeared up|down. Compensated for by Up/Down radio(s). The indicated radio appeared up or down on this AP, so other radios were modified to maintain covera...
Page 84 - ) AP is down or unreachable
2-10 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Radio Interface Faults Compensation calculation did not complete due to errors Errors forced the cancellation of Self Healing compensation calculations. Not applicable. Display ...
Page 85 - Not Monitored because:
2-11 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Radio Interface Faults Not Monitored because: reason, Ignored To qualify for Self Healing, an AP must: • Enable Radio Monitoring on both Serving and Non-Serving channels. • Be c...
Page 86 - Port is down
2-12 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Radio Interface Faults Port is down The port is operationally down. When this fault is cleared, the following message displays: Port is up Manage Fault Settings > Radio-802.1...
Page 88 - error; ssid
2-14 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions IDS (Intrusion Detection System) Faults IDS (Intrusion Detection System) Faults WEP Error is in Degraded state ( error rate %) The fault threshold set for the degraded state has...
Page 90 - observed
2-16 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions IDS (Intrusion Detection System) Faults Bad MIC while MFP enabled This fault is raised against the AP that is observed generating the violation. Not applicable. Investigate the ...
Page 91 - per minute
2-17 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions IDS (Intrusion Detection System) Faults Client authentication error rate is Degraded number per minute The fault threshold set for the degraded state has been exceeded. When thi...
Page 92 - not present
2-18 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions IDS (Intrusion Detection System) Faults Excessive Association Frames in Channel: channel [Frames: framecount ,Interval: wind owsize ] The fault thresholds been exceeded. When th...
Page 96 - cd11IfStationRole
2-22 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions IDS (Intrusion Detection System) Faults Radio Role must be “roleScanner” to support Frame Monitoring (was x ). This fault is raised when a radio is initially configured for Fram...
Page 98 - current
2-24 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Voice Faults Voice Faults WLSE Faults Table 2-4 Voice Faults Fault Description Explanation Related Setting Recommended Action Voice Bandwidth Exceeded [Bandwidth In Use: current...
Page 99 - Duplicate IP Detection During discovery, an AP with a
2-25 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions WLSE Faults Duplicate IP Detection During discovery, an AP with a duplicate IP is found and placed in the Duplicate IP folder under Devices > Managed > Manage/Unmanage. Th...
Page 100 - Redundancy has been disabled.
2-26 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions AAA Server Faults AAA Server Faults Other node is running a different version. Redundancy will be turned off. A mismatch of WLSE software version has been detected between the a...
Page 101 - Server is unreachable.
2-27 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions AAA Server Faults EAP-FAST server is not available EAP-FAST Can be caused by any of the following reasons: • WLSE IP Address is not configured as a NAS on the server. • Shared s...
Page 102 - LEAP
2-28 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions AAA Server Faults EAP-MD5 server is Degraded EAP-MD5 The fault threshold set for the degraded state has been exceeded. When this fault has been cleared, the following message di...
Page 104 - PEAP
2-30 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions AAA Server Faults PEAP server is Overloaded PEAP The fault threshold set for the overloaded state has been exceeded. When this fault has been cleared, the following message disp...
Page 105 - Module is down
2-31 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Chapter 2 Fault Descriptions Switch Faults Switch Faults Table 2-7 Switch Faults Fault Description Explanation Related Setting Recommended Action CPU utilization is Degraded (utilization %) The fault thresh...
Page 109 - I N D E X
IN-1 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 I N D E X A AAA server AAA server not available fault, falsely generated 1-60 internal (WLSE Express) 1-62 name, display of 1-21 AAA server, external fault descriptions 2-26 AAA server, internal fault descr...
Page 117 - WLSE-WDS authentication failed
IN-9 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine OL-8376-01 Index WLSE-WDS authentication failed 1-41 WLSM discovery log errors 1-20 fault descriptions 2-33 management of multiple subnets 1-36