Cisco OL-3053-01 - Manual
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Table of Contents:
- Page 2 – Placing Calls from the Call Control Window; Procedure
- Page 3 – Desired Result
- Page 5 – Tip
- Page 6 – To complete a consult transfer, perform the following procedure:
- Page 7 – To initiate an ad hoc conference, perform the following procedure:; Click the appropriate call press Ctrl + C on the PC keyboard.
- Page 8 – Parking a Call
- Page 9 – “Parking a Call” section on page 2-10
C H A P T E R
4-1
Cisco CallManager Attendant Console User Guide
OL-3053-01
4
Using the Call Control Window
When you place or answer a call, the call state, the directory number of the
incoming call, the name of the person, if available, the operator directory number,
and the elapsed time display in the Call Details pane of the Call Control window.
This section describes the following topics:
•
Placing Calls from the Call Control Window, page 4-2
•
Performing Call-Control Tasks in the Call Control Window, page 4-2
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Summary
Chapter 4 Using the Call Control Window Placing Calls from the Call Control Window 4-2 Cisco CallManager Attendant Console User Guide OL-3053-01 Placing Calls from the Call Control Window To place a call from the Call Control window, perform the following procedure: Procedure Step 1 Click the Operat...
4-3 Cisco CallManager Attendant Console User Guide OL-3053-01 Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table Desired Result Action Performed Answering a Call To answer a call, perform one of the following tasks: • Righ...
4-5 Cisco CallManager Attendant Console User Guide OL-3053-01 Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Retrieving a Call from Hold (Resume) To retrieve a call from hold, perform one of the following tasks: • Right-click the call that is on hold...
