Cisco OL-27358-01 - Manual

Upgrade Release Versions 75 IP Telephony Components in Release 8.6(1) and Release 9.0(1) Software Release Sets 75 C H A P T E R 6 System Upgrade 81 IP Telephony Deployment Models 81 Unified Communications Manager IP Telephony Models 81 Single-Site or Campus Deployment Model 82 Multisite Centralized ...

Preface • Overview, page ix • Audience, page x • Organization, page x • Related documentation, page xi • Documentation and service requests, page xi Overview This document provides installation and upgrade information about the IP telephony components andconfigurations that have been tested and veri...

Audience This document is intended for system administrators who are familiar with various hardware and softwarecomponents included in Cisco Unified Communications System family of IP telephony products. Readersshould have the technical and product knowledge to install, configure, manage, and troubl...

Related documentation The Cisco Unified Communications solution provides a suite of interactive documentation that covers detailsabout system architecture and components, installation and upgrade information, troubleshooting, topologydiagrams, and related information. You can access this information...

P A R T I System Installation for IP Telephony • System Installation Planning, page 3 • Preparation for System Installation, page 15 • Performing Your System Installation, page 29

C H A P T E R 1 System Installation Planning This chapter provides an overview of the installation processes for IP telephony components. It describesthe types of installations, provides an overview of components that are included in the release sets, anddescribes various installation strategies. Ma...

midmarket is built upon IP telephony products that center around the call processing component, CiscoBusiness Edition. Scope of this Installation Documentation The installation procedures that are described in this document are intended to provide a high-level guide toinstalling the Cisco Unified Co...

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/solution_overview_c22-597556.html • Product-specific installation documentation for all Cisco voice products is available at: http://www.cisco.com/cisco/web/psa/default.html?mode=prod • List of URLs for component-specific install...

Legacy Deployment and Installed Base Release Sets If you are dealing with a legacy or brownfield deployment, be aware of interoperability issues between legacyand existing component versions and Cisco Unified Communications System Release 9.0(1) componentversions. You can verify a previous system re...

Remarks Task 1 Applications at the system level (such ascold start, elapse time) 2 Each application at node level Initialize installed components and ensure thatcomponents are functional. Step 4 — Perform verification and validation testing toensure that installed components interoperate. Step 5 Ref...

• Cisco LAN/WAN infrastructure and components • Cisco security components The following table provides an overview of primary components in Cisco Unified Communications SystemRelease 9.0(1) product family that can be installed and configured in IP telephony environments. Cisco Unified Communications...

Purpose Component/Application/Feature Unified Communications Manager provides the call-processingfunctionality to Cisco Unified Communications IP telephony networks. Cisco Unified CommunicationsManager There are a variety of services on the publisher, subscribers, and TFTPservers that are essential ...

Purpose Component/Application/Feature Wireless and mobility components provide services that enable secure,scalable, methods to real-time access to instant messaging, email, andnetwork resources. Some examples of these components are Cisco UnifiedMobility Advantage, and Cisco Unified Mobile Communic...

Purpose Component/Application/Feature Cisco Unified Communications Manager IM and Presence Service(formerly Unified Presence) links the various knowledge within eachapplication to provide a ubiquitous and broad view of a defined userwithin Cisco Unified Communications System. Presence application Th...

Multistage Installation Using New Hardware (Legacy Deployments) A new network using components and software versions in the current Cisco Unified Communications Systemrelease set is built alongside the legacy network. The new network is staged and configured to support theproduction environment. Thi...

C H A P T E R 2 Preparation for System Installation This chapter provides information that your should review before you install Cisco Unified CommunicationsSystem. It describes preinstallation tasks and initial installation sequence. It also lists the components in therelease set and provides infor...

• Consider integration issues for legacy and third-party products. See System Installation Overview, on page 5 in Chapter 1. • Assess your services and support strategy for training and lifecycle support. • Assess system passwords requirements and create a password synchronization and maintenance st...

◦ Check that all required installation discs are available for each of the system components beinginstalled. ◦ Check that all required installation discs for software applications, including third-party applications,are available. ◦ Access and download license files required to install and operate t...

Release Set Versions This section lists the applications and components that are part of the Cisco Unified Communications SystemRelease 9.0(1) family of products. These products have been tested and verified for interoperability andcompatibility and are used in a greenfield deployment of an IP telep...

3 IOS 15.2(3)T is not compatible with the 28xx and 38xx routers. The option to stay on IOS 15.1(4)M may be available to maintain 28/38xx routers which will continue to receive extended maintenance in accordance with IOS EOL and EOS policies. 4 You can install third-party antivirus agents on Windows-...

C H A P T E R 3 Performing Your System Installation This chapter provides guidance for the installation order components for a Cisco Unified CommunicationsIP telephony deployment. This information is to be used with the information from the planning and designphases as input to the implementation ph...

Unified Communications Manager IP Telephony Models This section provides the general installation sequence for the various IP telephony components in the enterprisedeployment models. For more detailed information about these IP telephony deployment models, see: http://www.cisco.com/cisco/web/docs/ia...

16 Cisco and third-party adjunct applications or endpoints on other servers Multisite Centralized with SRST or SRSV Model A multisite centralized with Unified SRST or Unified SRSV deployment refers to any scenario in which callprocessing servers (for example, Unified Communications Manager) are loca...

Clustering Over the WAN Model In the clustering over the WAN model, the Unified Communications Manager cluster is distributed acrossseveral sites connected by a QoS-enabled WAN. This model provides the redundancy of the distributed modelwhile offering the convenience of administering a single Unifie...

See “ System installation planning ” for additional information and for the software release versions of the components in the release set. After you install the software and applications, be aware that you may also need to install client softwaresuch as Cisco IP Communicator on the client desktops....

Component Installation Order Contact Center components 13 Presence/IM components 14 Videoconferencing components 15 Cisco applications coresident on MCS servers 16 Third-party on-board agents on MCS servers 6 17 Cisco and third-party applications on other servers 18 6 If using MCS servers for Unifie...

Component Installation Order Cisco and third-party applications on other servers 11 Related Topics System Installation Planning, on page 3 Multistage System Installation A multistage system installation is the recommended approach for medium and large single-site and mediummultisite installations. I...

Optimize Phase During this phase, perform system optimizations tasks such as: • Tune and resize the network for better performance. • Perform configuration cleanup procedures such as deleting user IDs that are no longer in use. • Set trace logs and reporting levels to ensure optimal performance. Rel...

Cisco Unified Communications System Release Summary Matrix for IPT: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html Component Release Notes and Installation and Upgrade Documents The following table provides references to release notes and...

Installation and Upgrade Documents Release Notes Components — http://www.cisco.com/en/US/products/ps10326/prod_release_notes_list.html Cisco Unified IP Phone6900 Series http://www.cisco.com/en/US/products/ps6535/prod_installation_guides_list.html http://www.cisco.com/en/US/products/ps6535/prod_relea...

P A R T II System Upgrade for IP Telephony • System Upgrade Planning, page 49 • System Upgrade Preparation, page 67 • System Upgrade, page 81

C H A P T E R 4 System Upgrade Planning This chapter provides an overview of the upgrade process for IP telephony components, the software releasesthat are involved in the upgrade process, and different upgrade strategies that can be used based on the sizeof your network. The following upgrade strat...

conferencing, rich media clients, and voice application products. These products and applications are designed,developed, tested, documented, sold, and supported as an integrated system. Cisco Unified CommunicationsSystem for enterprise is built upon IP telephony products that centers around the cor...

• Cisco Unified Communications on the Cisco Unified Computing System Solution Overview: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/solution_overview_c22-597556.html Related Topics Release Sets, on page 51 Release Sets A release set is a combination of products, components...

• Target release: ◦ Cisco Unified Communications System Release 9.0(1) — The new software release set that is the goal of the upgrade process, regardless of your base release set. For detailed information about theIP telephony deployment models and topologies that were developed to test this release...

• Base release set currently deployed in your network • Size of the network and number of sites • Topology of the network Step 4 Perform verification and validation testing in between upgrading components in multiple stages to ensure thatthe components in the network interoperate. Step 5 Install and...

Unified CommunicationsBase Release 8.6(1) Component X Cisco Catalyst 6506, 6509 (core switch, supervisor 720) X Cisco Catalyst 6608, 6624 (voice gateway) X Cisco VG202 and 204 (analog voice gateway) X Cisco VG224 (analog voice gateway) X Cisco VG248 (analog voice gateway) X McAfee Antivirus 8 8 You ...

See the following figure for a representation of the upgrade paths for Cisco Unified Communications SystemRelease 9.0(1). Figure 1: Upgrade Paths to Cisco Unified Communications System Release 9.0(1) System Upgrade Strategies This section discusses the upgrade strategies for all components in the ta...

At the completion of each intermediate stage, the network within each site exists as a hybrid system with a mix of the following: ◦ Some components are operating on the base release set ◦ Other upgraded components are operating on the target release set Hybrid system refers to interproduct versions,...

The following figure shows an example of the single maintenance window that is involved in the single-stageupgrade on existing hardware approach. Figure 2: Single-Stage Upgrade Using Existing Hardware Single-Stage Upgrade Using New Hardware A parallel Cisco Unified Communications System network shou...

The figure below shows an example of the maintenance windows that are involved in the single-stage upgradeon new hardware approach. Figure 3: Single-Stage Upgrade Using New Hardware Multistage System Upgrade Using Existing Hardware (Hybrid System) Individual components and/or sites can be upgraded i...

Businesses typically have a maintenance window during which service disruptions are likely to cause minimaldisruption and affect only a limited number of users, for example, during the night or during a weekend. Before the staged upgrade is completed, the whole network exists in a partially upgraded...

Users can be moved in stages from the existing production network to the new network operating with thetarget release set software. The number of users on the existing base network will shrink while the numberon the target network will grow correspondingly. This migration process can span several we...

C H A P T E R 5 System Upgrade Preparation This section discusses information to be aware of before performing the actual upgrade process, such as thegeneral upgrade approach for different components, upgrade release versions of components involved in theupgrade, and release version compatibility. T...

2 Cisco data and voice gateways and gatekeepers (including videoconferencing MCUs and 3G gateways). These components should be upgraded first to ensure that the infrastructure is able to support the servicesrequired by Cisco Unified Communications System components. Note 3 Network Management Compone...

Cisco Unified Communications Manager (CallManager) Compatibility Information: http://www.cisco.com/ en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html Refresh Upgrade Feature When Upgrading to Cisco Unified Communications Manager Release 9.0(1) Refresh Upgrade is a feature that...

Cisco Unified Communications Manager IM and Presence Service Cisco Unified Presence (now known as Cisco Unified Communications Manager IM and Presence Service)is integrated into Cisco Unified Communications Manager 9.0(1) as a service. Upgrade Unified Communications Manager before you upgrade Cisco ...

Proxy Profiles need not be configured for Release 8.x. If upgrading from Unified Presence Release 6.0(2) to8.x, delete any Proxy Profiles that have been configured. They are not inaccessible and are not used in Release8.x. Cisco Unified IP Phones Considerations The following are considerations to be...

Do not run any other processes or tasks on your system during the data migration. This can potentiallyaffect the data that is being transferred from one system to another. Note 5 Verify that the data was successfully migrated to the Cisco Unified MeetingPlace Release 8.5(3)MR1 bycomparing the number...

there is no backward compatibility restriction in the order of upgrades. Either component may be upgradedfirst and will be able to interoperate with the other component as illustrated in the figure below. You can perform the upgrade for these components across multiple maintenance windows. Figure 6:...

In this case, a service outage exists from the time the first product is upgraded until the second component isupgraded, as shown in the following figure. Figure 8: Neither New Release Version is Backward Compatible Related Topics System Upgrade Planning, on page 49 Upgrade Release Versions The tabl...

Release 8.6(1) Release 9.0(1) Component 1.3(2) 1.3(2) Cisco VG248 (analog voice gateway) -- 15.2(4)M Cisco VG350 (analog voice gateway) 9.2(1) 9.3(1) Cisco ATA 187 (analog telephony adaptor) Enterprise 8.7.0i Enterprise 8.7.0i McAfee Antivirus 11 9 Component does not support CTI OS based silent moni...

C H A P T E R 6 System Upgrade This chapter discusses in detail the upgrade sequence for all of the IP telephony components that are configuredin various deployment models for Cisco Unified Communications System Release 9.0(1). Upgrade procedures for individual IP telephony components are not descri...

The following deployment models were tested in the Cisco Unified Communications System IP telephonytest environment: • Single-site or campus deployment model • Multisite centralized with SRST model • Multisite WAN distributed model • Clustering over WAN model Choose the deployment model that best ma...

4 Call processing components. The following components should be upgraded first in the following order: a Cisco Unified Communications Manager b Cisco Unified Communications Manager IM and Presence Service c JTAPI on client applications (if necessary) d Cisco Security Agent and virus scanning softwa...

Gatekeeper licensing required for 3800 series integrated services routers. Note • Cisco Unified Border Element (formerly IPIPGW) • Analog Phone Gateways (VG224, VG30D) • Cisco Aironet Access Points 3 Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor....

5 Cisco Unified Communications Manager Express or Unified SRST router, Cisco Unified IP Phones,Cisco IP Communicator 6 Cisco Unified Videoconferencing gateway and Multipoint Control Units (MCU) 7 SCCP/SIP/H.323/H.320 video endpoints Clustering over WAN Model In the IP telephony clustering over the W...

2 Analog Voice Gateways (VG224, VG30D) 3 PSTN Gateways (IOS) 4 Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor 5 Cisco Unified Communications Manager Express or Unified SRST router, Cisco Unified IP Phones,Cisco IP Communicator 6 Cisco Unified Vide...

• Multisite Migration — To upgrade large, multisite IP telephony installations to the Cisco Unified Communications System release set using the multisite migration upgrade strategy, you can use eitherthe single-stage or multistage system upgrade procedures listed in the respective sections. See Syst...

Upgrade Order forBase Release Set8.6(1) Component to Upgrade 8 Cisco Unified Communications Manager Express 9 Cisco IOS Gateway 10 Cisco Communications Media Module 11 Cisco VG224 (analog phone gateway) 12 Cisco VG30D (analog phone gateway) 13 Cisco IOS Gatekeeper 14 Cisco Unified MeetingPlace compo...

Exit Criteria for the Stage Upgrade Order for IPTelephony Componentswithin Stage Component Grouping Stage Verify the following exit criteria for Stage2: 1 Verify Gatekeepers and Voice andData Gateways Upgrade, on page 97 2 Verify Unified CommunicationsManager Express Upgrade, on page99 3 Verify Cisc...

Exit Criteria for the Stage Upgrade Order for IPTelephony Componentswithin Stage Component Grouping Stage Verify the following exit criteria for Stage4: 1 Verify Unified CommunicationsManager Upgrade, on page 100 2 Verify Cisco Unified CommunicationsManager IM and Presence ServiceUpgrade, on page 10...

Exit Criteria for the Stage Upgrade Order for IPTelephony Componentswithin Stage Component Grouping Stage Verify the following exit criteria for Stage5: 1 Verify Cisco Unity ConnectionUpgrade, on page 105 2 Verify Cisco Unity Express Upgrade,on page 106 1 Cisco Unity Express 2 Domain Controller(incl...

19 This component is included in Cisco Business Edition deployments in EUEM site model.20 This component is included in Cisco Business Edition deployments in EUEM site model.21 This component is included in Cisco Business Edition deployments in EUEM site model.22 Upgrading Cisco Business Edition inc...

Multistage System Upgrade Stage Component Grouping X Cisco Emergency Responder Upgrade Exit Criteria X Cisco Unified IP Phones Upgrade Exit Criteria X Cisco IP Communicator Upgrade Exit Criteria X Cisco Unified Video Advantage Upgrade Exit Criteria X Unified Contact Center Express Upgrade Exit Crite...

Procedure Step 1 Check the buffer log or console for error messages. Step 2 Verify that a dump file was not created in the flash memory. Step 3 Use the show running-config command to verify that previous configuration was not deleted during theupgrade process. Step 4 Use the show ip interface brief ...

Verify Unified Communications Manager Express Upgrade After upgrading Unified Communications Manager Express, verify the following: Procedure Step 1 To check the Cisco Unified Communications Manager Express version running on the box, type the followingshow command: Example: show telephony-service S...

Procedure Step 1 Verify that all configured VG224 ports are registered to Cisco Unified Communications Manager. Step 2 Make a call to a VG224 Analog port and verify two way audio is working. Step 3 Make a call to a VG224 Analog port and do a hook-flash transfer to an IP Phone. Verify Cisco Aironet A...

• MGCP/H.323 Gateways • Trunks • CTI Route points. Step 6 Ensure the Media Resources (Conference or MTP or Transcoder) are configured correctly by checking theirstatus. Step 7 Verify that the end users are able to connect to their CTI Managers. Step 8 Verify that the license usage is correct as repo...

10 Verify that CAR is configured and working (IP telephony only). Verify Cisco Unified Communications Manager IM and Presence Service Upgrade After upgrading Cisco Unified Communications Manager IM and Presence Service, verify the following: Procedure Step 1 Verify that no error messages have occurr...

Procedure Step 1 Verify that Unified Personal Communicator is able to derive its soft-phone device name and register withCisco Unified Communications Manager. Step 2 Establish a video call from the Cisco Unified Personal Communicator client. Step 3 Verify that Cisco Unified Personal Communicator is ...

Procedure Step 1 In the OS Admin page, go to Settings > Version to verify that the correct active and inactive versions are shown. Step 2 Ensure that 911, 912 and 913 Route points are registered in Cisco Unified Communications Manager. Step 3 Ensure that CTI ports for on site security alert are r...

Verify Cisco Unified Video Advantage Upgrade After upgrading Cisco Unified Video Advantage, verify the following: Procedure Step 1 After rebooting your PC, launch Cisco Unified Video Advantage. Step 2 Verify that Cisco Unified Video Advantage finds the Unified Video Advantage phones and becomes asso...

Procedure Step 1 Check the Cisco Unity Connection software version from the CLI using the show cuc command. Step 2 Check the software version on the active partition from Cisco Unified OS Administration web page. Step 3 Check the status of the services either from the Serviceability page or through ...

Procedure Step 1 Since you cannot upgrade on the internal Cisco Unified MeetingPlace server, to verify if the installation issuccessful, log in to the Cisco Unified MeetingPlace Application server console as root and type the mpx_version command. Step 2 To verify all services running, type the mpx_s...

Procedure Step 1 After you reboot Cisco IP Videoconferencing, verify that it registers to Cisco Unified CommunicationsManager in SCCP or H.323 mode. Step 2 When a video end point registers to Cisco Unified Communications Manager, initiate a conference with twoother video end points. Step 3 Verify th...

Verify Cisco Unified Service Monitor Upgrade Procedure Step 1 In the Cisco Unified Service Monitor user interface, go to Configuration > Trap Receivers . Step 2 Enter the Community String and IP address of the OM server. Step 3 Click ok . Click yes when the message window prompts you, “ Do you wa...

Verify Cisco Unified Provisioning Manager Upgrade Procedure Step 1 Successfully create two new users. One user is for Cisco Unified Communications Manager and Unity, theother user is for Cisco Unified Communications Manager and Unity Connection. Step 2 Verify that the same two new users are in Cisco...

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf • Cisco Unified Communications Manager Express and Cisco IOS Software Version Compatibility Matrix: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix....

Installation and UpgradeDocuments Release Notes Components http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_release_notes_list.html Cisco Unified MeetingPlace http://www.cisco.com/en/US/products/hw/video...

I N D E X A applications 4, 50, 86 coresident 4, 50, 86 third-party 4, 50, 86 third-party off-board 4, 50 audience x for this document x B backward compatibility 50, 62, 67, 73, 74 components 50, 62, 67, 73, 74 scenarios 73, 74 upgrade sequence 67 brownfield deployment 5 C call types 37, 90, 91 basi...