Cisco OL-14619-01 - Manual

xi Design Guide for Cisco Unity Release 5.x OL-14619-01 Preface Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco doc...

C H A P T E R 2-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 2 Cisco Unity Concepts • How Cisco Unity Works, page 2-1 • Characteristics of Unified Messaging and Voice Messaging Systems, page 2-2 • Hardware Components of a Cisco Unity System, page 2-3 • Software Components of a Cisco Unity ...

2-2 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Characteristics of Unified Messaging and Voice Messaging Systems Note This is true unless the MWI had already been activated because of a prior message arrival, in which case it simply remains activated. – If the...

2-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Hardware Components of a Cisco Unity System The message store contains only Cisco Unity voice messages, not e-mails or faxes. Exchange can be installed either on the Cisco Unity server or on a separate server, de...

2-4 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Hardware Components of a Cisco Unity System Cisco Unity can also be integrated with multiple telephone systems. For more information, see the Multiple Telephone System Integrations Guide for Cisco Unity 5.0 at ht...

2-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Hardware Components of a Cisco Unity System information). All voice cards must be installed in the expansion chassis; they cannot be split between the server and the expansion chassis, because all of the cards mu...

2-6 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Software Components of a Cisco Unity System • Give subscribers access to Cisco Unity by using the Cisco Unity Assistant, the Cisco Unity Inbox, an IMAP e-mail client, or Cisco Personal Communicator. • Install Exc...

2-8 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores Data • Reliability: Because subscriber data is stored on the Cisco Unity server, Cisco Unity can answer calls, let outside callers look up subscriber extensions, and take messages even wh...

2-9 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores Data The directory replicates the information to all Domino servers in the domain (for Domino) or domain controllers and global catalog servers in the forest (for Exchange), which ensures...

2-10 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores Data Because this information can be stored and changed in multiple locations, it must be regularly synchronized. Cisco Unity includes separate directory monitors for Domino and for Acti...

C H A P T E R 3-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 3 Network Infrastructure Requirements See the following sections: • Availability of Network Resources, page 3-1 • Using Firewalls with Cisco Unity, page 3-3 • Sizing and Scaling Cisco Unity Servers, page 3-3 • Audio Codecs, page ...

3-2 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 3 Network Infrastructure Requirements Availability of Network Resources • Administrators access the Cisco Unity Administrator from other servers, which is primarily done when using the administrative web interfaces. Typically, if a ser...

3-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 3 Network Infrastructure Requirements Using Firewalls with Cisco Unity during installation. If Cisco Unity subscribers are homed on servers other than the partner Exchange server or the Domino mail drop server, all voice messages from ...

3-4 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 3 Network Infrastructure Requirements Sizing and Scaling Cisco Unity Servers Maximum Number of Users on Dedicated Domino or Exchange Servers You should not allow the Domino or Exchange servers to service the maximum number of Domino or...

3-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 3 Network Infrastructure Requirements Audio Codecs In some cases you might find that an existing voice messaging system has more ports than the current maximum number of voice ports on a Cisco Unity system. In this case, the customer c...

3-6 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 3 Network Infrastructure Requirements Audio Codecs TTS, TTY, Pocket PCs, and Hand-Held Computers For Cisco Unity sites using Text to Speech (TTS), any supported codec can be used to record messages. However, TTS output is currently ava...

C H A P T E R 4-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 4 Designing a Cisco Unity System with Exchange as the Message Store This chapter focuses on using Exchange as the message store and Active Directory as the directory for Cisco Unity. All references to Exchange apply to the curren...

4-2 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Deployment Models Unified Messaging with Customer-Provided Infrastructure Revised May 6, 2008 For the Cisco Unity Unified Messaging configurations, Cisco Unity install...

4-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Deployment Models • Each Voice Messaging subscriber requires a separate Exchange mailbox that holds only Cisco Unity voice messages on a separate, dedicated Exchange s...

4-4 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Physical Placement and Network Infrastructure When all Cisco Unity servers will be in the same Active Directory forest and the customer wants subscribers to be able to...

4-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations for Customer-Provided Infrastructure For detailed firewall requirements, see the following sections in the System Requirements for Cisco Unity at http:/...

4-8 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations for Customer-Provided Infrastructure • In a Voice Messaging configuration, to help prevent Exchange transaction logs from filling the hard disk, a wizar...

4-9 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations for Cisco-Provided, Dedicated Infrastructure Considerations for Cisco-Provided, Dedicated Infrastructure Note the following considerations when a Cisco ...

C H A P T E R 5-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 5 Designing a Cisco Unity System with Domino as the Message Store This chapter focuses on using IBM Lotus Domino as the message store and a Domino address book as the directory for Cisco Unity. See the following sections: • Overv...

5-2 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisco Unity with Domino and Notes • Domino Clusters, page 5-7 • Message Routing, page 5-8 • Notes Client on the Cisco Unity Server, page 5-8 • Client Access ...

5-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisco Unity with Domino and Notes • csAdmin, the administration component of DUC for Cisco, must be installed on the Domino server that pushes directory info...

5-4 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisco Unity with Domino and Notes Changes That csClient Makes to the Mail File When csClient software is installed on a client workstation, the elements in T...

5-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisco Unity with Domino and Notes – A secondary address book is an address book from which subscribers can be imported but that does not home default Cisco U...

5-6 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisco Unity with Domino and Notes For additional firewall requirements, see the section “Network Requirements” in the System Requirements for Cisco Unity at ...

5-7 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisco Unity with Domino and Notes Domino Permissions Before Cisco Unity is installed, the Cisco Unity installer or a qualified Domino administrator needs to:...

5-8 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Cisco Unity and the Domino Address Book Message Routing Cisco Unity voice messages are routed to Domino mailboxes by Domino. When a caller leaves a voice message (whethe...

5-9 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Unified Messaging Configurations Cisco Unity requires Editor with Delete Documents permission for the address book that Cisco Unity monitors. A Cisco Unity server can mo...

5-10 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Voice Messaging Configuration Unified Messaging, Domino Cluster A clustered environment is the same as the non-clustered environment detailed in Table 5-3 except that a...

5-11 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Deploying Cisco Unity for Lotus Domino • A Cisco Unity server can service mailboxes on up to a recommended maximum of ten Domino servers or clusters in a single physica...

5-12 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Deploying Cisco Unity for Lotus Domino Administrative Access and Control To manage administrative access to the Cisco Unity server and its resources, the customer may w...

5-13 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Deploying Cisco Unity for Lotus Domino • Create a group for Cisco Unity servers, and grant the group Editor permissions for Admin4.nsf, and Editor with Delete Documents...

C H A P T E R 6-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 6 Integrating Cisco Unity with the Phone System See the following sections: • Overview, page 6-1 • How an Integration Works, page 6-2 • Sample Path for a Call from the Phone System to a Subscriber, page 6-8 • General Integration ...

6-2 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System How an Integration Works Cisco Unity can integrate with one or more phone systems at the same time. For details, see the Multiple Phone System Integration Guide for Cisco Unity 5.0 at htt...

6-3 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System How an Integration Works Lines and Cables to Make Physical Connections Depending on the type of integration, different combinations of lines and cables are used to connect the phone syste...

6-4 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System How an Integration Works DTMF Integration with Analog PIMG Units The phone system sends call information, MWI requests, and voice connections through the analog lines, which connect the p...

6-5 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System How an Integration Works Serial (SMDI, MCI, or MD-110) Integration with Analog PIMG Units The phone system sends call information and MWI requests through the data link, which is an RS-23...

6-6 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System How an Integration Works Figure 6-5 Connections for an Integration by Using TIMG Units DTMF Integration with Voice Cards The circuit-switched phone systems use analog lines to carry voice...

6-7 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System How an Integration Works Figure 6-7 Connections for a Serial Integration by Using Voice Cards Settings in the Phone System and in Cisco Unity For an integration to be successful, Cisco Un...

6-8 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Sample Path for a Call from the Phone System to a Subscriber If the phone system sends the necessary information and if Cisco Unity is configured correctly, an integration can provide the...

6-9 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System General Integration Issues The corresponding step for circuit-switched phone systems, when an external call arrives via the PSTN, TI/PRI, DID or LS/GS analog trunks, is for the call to be...

6-13 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Communications Manager (by Using SCCP or SIP) • Identity theft of the Cisco Unity voice messaging port, in which a non-Cisco Unity device presents itself t...

6-15 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Communications Manager (by Using SCCP or SIP) The process of authentication and encryption of Cisco Unity voice messaging ports is as follows: 1. Each Cisc...

6-16 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Communications Manager (by Using SCCP or SIP) Disabling and Re-Enabling Security The authentication and encryption features between Cisco Unity and Cisco U...

6-21 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Communications Manager Express (by Using SCCP or SIP) When the Cisco Unified SRST router uses PRI or BRI connections, the caller ID for calls from a branch...

6-22 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating by Using SIP Integrating Cisco Unity with Cisco Unified Communications Manager Express in SRST Mode Cisco Unity supports a topology with centralized call processing and distr...

6-23 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating by Using SIP • A unique SIP address, which is similar to an e-mail address and uses the format sip:<userID>@<domain>. The user ID can be either a user name or an ...

6-24 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched Phone Systems by Using PIMG or TIMG Units Integrating with Circuit-Switched Phone Systems by Using PIMG or TIMG Units Cisco Unity can integrate with cir...

6-26 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched Phone Systems by Using PIMG or TIMG Units Figure 6-14 Connections for a Serial (SMDI, MCI, or MD-110) Integration by Using Analog PIMG Units Note When y...

6-27 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched Phone Systems by Using PIMG or TIMG Units Figure 6-15 Connections for an Integration by Using TIMG Units Setup and Configuration For PIMG/TIMG setup and...

6-28 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched Phone Systems by Using PIMG or TIMG Units When older versions of Cisco Unity integrated with a circuit-switched phone system by using a serial integrati...

6-29 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched Phone Systems by Using PIMG or TIMG Units The connections for a PIMG integration with Cisco Unity failover are shown in Figure 6-16 . Figure 6-16 Connec...

6-30 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Multiple Phone Systems Assuming there are four phone systems from four different manufacturers (for example, Nortel, Avaya, NEC, and Siemens), four different integration...

6-31 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Multiple Phone Systems Requirements for Integrations with Multiple Phone Systems Cisco Unity has the following requirements for multiple phone system integrations: • All...

6-32 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Optional Integration Features Optional Integration Features See the following sections: • Alternate Extensions, page 6-32 • Alternate MWIs, page 6-33 Alternate Extensions In addition to ...

6-33 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Optional Integration Features – A minimum extension length for the extensions entered in the Cisco Unity Assistant. See the Administration—Set the Minimum Length for Subscriber-Defined A...

6-34 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 6 Integrating Cisco Unity with the Phone System Centralized Voice Messaging • The unique subscriber extensions on the non-integrated phone system to forward on no answer to the corresponding phantom extensions on Cisco Unified CM. • T...

C H A P T E R 7-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 7 Cisco Unity Failover and Standby Redundancy See the following sections: • Comparison of Cisco Unity Failover and Standby Redundancy, page 7-1 • Failover, page 7-1 • Standby Redundancy, page 7-2 Comparison of Cisco Unity Failove...

7-2 Design Guide for Cisco Unity Release 5.x OL-14619-01 Chapter 7 Cisco Unity Failover and Standby Redundancy Standby Redundancy Configuring Failover When Cisco Unity Servers Are Separated by a Firewall Revised May 6, 2008 When Exchange is the message store, you can separate Cisco Unity primary and...

IN-1 Design Guide for Cisco Unity Release 5.x OL-14619-01 I N D E X A alternate extensions 6-32 alternate MWIs 6-33 audio codecs affect on file size 3-5 overview 3-5 C centralized voice messaging 6-34 Cisco Unified Communications Manager authentication and encryption 6-12 integrating Cisco Unity wit...