Page 3 - C O N T E N T S; Preface; Overview of Mandatory Tasks for Installing Cisco Unity; Preparing for the Installation; Setting Up the Hardware; Installing the Operating System
iii Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 C O N T E N T S Preface vii Audience and Use vii Documentation Conventions vii Cisco Unity Documentation xi Obtaining Documentation, Obtaining Support, and Security Guidelines xi C H A P T E R 1 O...
Page 4 - Customizing the Cisco Unity Platform; Setting Up Domino and Installing Lotus Notes
Contents iv Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs 4-4 Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs 4-6 Installing...
Page 5 - Installing and Configuring Cisco Unity Software; Installing Optional Software; Setting Up Authentication for the Cisco Unity Administrator
Contents v Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Adding the Cisco Unity Administration Account to an Admins Group 7-3 Granting Permissions with the Cisco Unity Permissions Wizard 7-4 C H A P T E R 8 Installing and Configuring Cisco Unity ...
Page 6 - Voice Cards and PIMG Units; Exiting and Starting the Cisco Unity Software and Server; Installing and Configuring a Voice-Recognition Server
Contents vi Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 How Anonymous Authentication Works with the Cisco Unity Administrator 10-4 Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication 10-6 A P P ...
Page 7 - Audience and Use
vii Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Preface This preface contains the following sections: • Audience and Use, page vii • Documentation Conventions, page vii • Cisco Unity Documentation, page xi • Obtaining Documentation, Obtaining S...
Page 11 - Cisco Unity Documentation
xi Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Preface Cisco Unity Documentation For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Documentation Guide for Cisco Unity . The document is shipped with Cisco Unity an...
Page 13 - Part 1: Installing and Configuring the Cisco Unity Server
C H A P T E R 1-1 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 1 Overview of Mandatory Tasks for Installing Cisco Unity Note If you are upgrading Cisco Unity, refer instead to the Reconfiguration and Upgrade Guide for Cisco Unity for upgrade ins...
Page 15 - Part 2: Installing and Configuring a Voice-Recognition Server
1-3 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 2: Installing and Configuring a Voice-Recognition Server Part 2: Installing and Configuring a Voice-Recognition Server 14. Ins...
Page 17 - Part 5: Customizing the Cisco Unity Conversation
1-5 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 5: Customizing the Cisco Unity Conversation 28. If the system is using AMIS Networking: Set up AMIS Networking. Refer to the “...
Page 19 - Gathering Documentation and Tools
C H A P T E R 2-1 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 2 Preparing for the Installation In this chapter, you do the following tasks in the order listed: 1. Gather the documentation and tools needed for the installation. See the “Gatherin...
Page 20 - Downloading Software for the Installation
2-2 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 2 Preparing for the Installation Downloading Software for the Installation – If you are integrating Cisco Unity with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unif...
Page 22 - Determining the Locations for Files on the Cisco Unity Server
2-4 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 2 Preparing for the Installation Determining the Locations for Files on the Cisco Unity Server Determining the Locations for Files on the Cisco Unity Server The platform overlay and RAID c...
Page 25 - Installing Voice Cards
C H A P T E R 3-1 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 3 Setting Up the Hardware In this chapter, you do the following tasks in the order listed: 1. If the Cisco Unity system is using voice cards to integrate with a circuit-switched phon...
Page 32 - Considerations for Installing Windows; Windows Server 2003 Considerations
4-2 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 4 Installing the Operating System Considerations for Installing Windows Considerations for Installing Windows In general, we recommend that you install Windows Server 2003 on the Cisco Uni...
Page 33 - Configuring the RAID Arrays (Selected Installations)
4-3 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 4 Installing the Operating System Configuring the RAID Arrays (Selected Installations) If you install a non-English version of Windows, you cannot use the Server Updates wizard to install ...
Page 41 - Creating the Partitions
4-11 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 4 Installing the Operating System Creating the Partitions • Do not join a domain. Instead, specify a workgroup. The Cisco Unity installation guide alerts you when to connect to the networ...
Page 42 - Adding 3GB and userva Switches to the Boot.ini File
4-12 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 4 Installing the Operating System Adding 3GB and userva Switches to the Boot.ini File Step 9 In the Disk Management utility, right-click the new partition, and click New Logical Drive (Wi...
Page 44 - Configuring a Dual NIC in the Cisco Unity Server
5-2 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Configuring a Dual NIC in the Cisco Unity Server 10. Configure TCP/IP properties. See the “Configuring TCP/IP Properties” section on page 5-12 . 11. ...
Page 45 - Installing the NIC-Configuration Utility
5-3 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Configuring a Dual NIC in the Cisco Unity Server Installing the NIC-Configuration Utility Note If you installed Windows by using the Cisco Unity Plat...
Page 46 - Configuring a Dual NIC; Obtaining Cisco Unity License Files
5-4 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Obtaining Cisco Unity License Files To Install the IBM NIC-Configuration Utility by Using an Intel Disc Step 1 Insert the Intel Ethernet Software dis...
Page 48 - Running the Cisco Unity System Preparation Assistant
5-6 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Running the Cisco Unity System Preparation Assistant If you do not receive the license files within 1 hour or to get another copy of a license file, ...
Page 52 - Changing Folder Settings in Windows Explorer
5-10 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Changing Folder Settings in Windows Explorer Step 2 In the tree, expand Console Root\Microsoft SQL Servers\SQL Server Group\ (local)(Windows NT)\Sec...
Page 53 - Disabling the Found New Hardware Wizard for the Voice Cards
5-11 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Disabling the Found New Hardware Wizard for the Voice Cards To Install Microsoft Updates and, Optionally, Cisco Security Agent for Cisco Unity Step ...
Page 54 - Connecting the Cisco Unity Server to the Network; Configuring TCP/IP Properties
5-12 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Installing Antivirus Software (Optional) Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as a...
Page 55 - Verifying the IP Address and the Network Connection
5-13 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Verifying the IP Address and the Network Connection – Any Domino server that homes Cisco Unity subscriber mailboxes. – The domain controller/global ...
Page 56 - Disabling Antivirus and Cisco Security Agent Services
5-14 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Disabling Antivirus and Cisco Security Agent Services Step 4 Find the IP address of a router or server on the same network segment as the Cisco Unit...
Page 57 - Active Directory
5-15 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain Installing Active Directory or Adding the Cisco Unity Server to a...
Page 58 - Existing Domain
5-16 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 5 Customizing the Cisco Unity Platform Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain Existing Domain Do the procedure in this section to add the Cisco...
Page 59 - Preparing the Domino Server(s) for Cisco Unity
C H A P T E R 6-1 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 6 Setting Up Domino and Installing Lotus Notes In this chapter, you do the following tasks in the order listed: 1. Prepare the Domino server(s) for Cisco Unity. See the “Preparing th...
Page 62 - Installing and Configuring Lotus Notes on the Cisco Unity Server
6-4 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 6 Setting Up Domino and Installing Lotus Notes Installing and Configuring Lotus Notes on the Cisco Unity Server Step 11 Confirm that the network is configured so that Cisco Unity can resol...
Page 65 - About the Accounts Required for the Cisco Unity Installation
C H A P T E R 7-1 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 7 Creating Accounts for the Installation and Granting Permissions In this chapter, you do the following tasks in the order listed: 1. Familiarize yourself with the domain accounts yo...
Page 66 - The Account Used to Install Cisco Unity; Creating the Accounts Required for the Cisco Unity Installation
7-2 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 7 Creating Accounts for the Installation and Granting Permissions Creating the Accounts Required for the Cisco Unity Installation The Account Used to Install Cisco Unity If you are install...
Page 68 - Granting Permissions with the Cisco Unity Permissions Wizard
7-4 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 7 Creating Accounts for the Installation and Granting Permissions Granting Permissions with the Cisco Unity Permissions Wizard Step 7 In the top list, double-click the name of the Cisco Un...
Page 70 - Determining Whether to Set Up Cisco Unity to Use SSL
8-2 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Determining Whether to Set Up Cisco Unity to Use SSL 13. If you are running Domino without clustering, consider enabling the Unity Messagi...
Page 74 - Installing License Files
8-6 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 15 The remainder of the procedure depends on whether the server contains Intel Dialog...
Page 75 - Configuring Services; Configuring Cisco Unity for the Message Store
8-7 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 11 Click Next . Step 12 Click Finish . When the wizard is complete, the Configure the...
Page 76 - Setting New Default Passwords; Integrating the Phone System with Cisco Unity
8-8 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 4 Follow the on-screen prompts to complete the wizard. When the wizard is complete, t...
Page 77 - Skipping Cisco PCA Setup for SSL
8-9 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 3 Refer to the applicable Cisco Unity integration guide for your phone system to comp...
Page 82 - Testing the Phone System Integration; Deleting Apache Tomcat Sample Directories
8-14 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Testing the Phone System Integration d. Click OK . e. Close the Internet Services Manager window. Step 17 Click Close to exit the Cisco U...
Page 86 - Securing the Example Administrator Account Against Toll Fraud
8-18 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Securing the Example Administrator Account Against Toll Fraud Step 11 Click Close to close the Trusted Sites dialog box. Step 12 On the S...
Page 87 - Moving the Data Store Databases and Transaction Logs
8-19 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Moving the Data Store Databases and Transaction Logs Step 10 Close the Cisco Unity Administrator. Moving the Data Store Databases and Tra...
Page 89 - Installing the Latest Microsoft Service Packs and Updates
8-21 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Installing the Latest Microsoft Service Packs and Updates h. Enter EXEC sp_attach_db 'ReportDb', '<Database destination drive>\<...
Page 90 - Re-enabling Virus-Scanning and Cisco Security Agent Services; Enabling the Unity Messaging Repository Conversation
8-22 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Re-enabling Virus-Scanning and Cisco Security Agent Services Step 4 Restart the Cisco Unity server. Re-enabling Virus-Scanning and Cisco ...
Page 91 - Securing Cisco Unity and the Cisco Unity Server
8-23 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 8 Installing and Configuring Cisco Unity Software Securing Cisco Unity and the Cisco Unity Server • UnityMTA—When callers leave messages for subscribers, the messages are temporarily stor...
Page 93 - Installing Monitoring Software; Installing RSA SecurID
C H A P T E R 9-1 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 9 Installing Optional Software In this chapter, you do the following tasks in the order listed: 1. Install monitoring software, if applicable. See the “Installing Monitoring Software...
Page 94 - Installing Other Optional Software
9-2 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Chapter 9 Installing Optional Software Installing Other Optional Software The “Overview of Mandatory Tasks for Installing Cisco Unity” alerts you when to configure RSA SecurID later in the install...
Page 104 - Hardware Settings
A-2 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Appendix A Voice Cards and PIMG Units Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Figure A-2 D/41JCT-LS, and D/41JCT-Euro Top and Side Views Figure A-3 D/41EPCI, D/41JCT-LS, and D/41JCT-...
Page 109 - Software Settings
A-7 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro Step 2 Set the SW1 switch to On Hook on each card. Software Settings Do the following procedure only if the Cisco...
Page 115 - Exiting the Cisco Unity Software
B-1 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 A P P E N D I X B Exiting and Starting the Cisco Unity Software and Server This appendix contains the following sections: • Exiting the Cisco Unity Software, page B-1 • Shutting Down or Restarting...
Page 117 - Shutting Down or Restarting the Cisco Unity Server; Starting the Cisco Unity Software
B-3 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Appendix B Exiting and Starting the Cisco Unity Software and Server Shutting Down or Restarting the Cisco Unity Server Shutting Down or Restarting the Cisco Unity Server If the Cisco Unity system ...
Page 122 - Creating the Partition
C-2 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Appendix C Installing and Configuring a Voice-Recognition Server Creating the Partition 8. Change folder settings in Windows Explorer so that all files and folders are visible during troubleshooti...
Page 125 - Installing Cisco Unity Voice-Recognition Software; Configuring Voice-Recognition Software
C-5 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Appendix C Installing and Configuring a Voice-Recognition Server Installing Cisco Unity Voice-Recognition Software Installing Cisco Unity Voice-Recognition Software You install Cisco Unity voice-r...
Page 126 - Excluding Selected Directories from Virus Scanning
C-6 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 Appendix C Installing and Configuring a Voice-Recognition Server Excluding Selected Directories from Virus Scanning • Do not choose an address accessible from the Internet. Doing so can expose the...
Page 129 - I N D E X; Numerics
IN-1 Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover) OL-13599-01 I N D E X Numerics 3GB switch, adding to boot.ini for more than 96 ports 4-12 A accounts administration 7-2 creating for the Cisco Unity installation 7-2 directory and message store services 7-2 ...