Page 9 - Introduction
C H A P T E R 1 Preface Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager describes how to install and use your Cisco Unified IP Conference Phone 8831. • Introduction, page 1 • Additional information, page 2 • Safety and performance information, page 2 • Acce...
Page 10 - Additional information; Power outage
Then... If you want to... See Transfer, on page 62 . Transfer calls See Conference, on page 45 . Make conference calls See Speed Dial, on page 62 . Set up speed dialing See Shared lines, on page 61 . Share a phone number See Ringtones, on page 22 . Change the ring volume or type See Call History, on...
Page 11 - Cisco product security overview; Accessibility Features
Not all Cisco IP Telephony products support external devices, cords or cables. For more information,consult the documentation for your phone. Note Depending on the quality of these devices and their proximity to other devices such as mobile phones ortwo-way radios, some audio noise may still occur. ...
Page 13 - Buttons and hardware
C H A P T E R 2 Features of your Cisco Unified IP ConferencePhone The Cisco Unified IP Conference Phone 8831 is a full-featured single line conference station that providesvoice communication over an IP network. It functions much like a digital business phone, allowing you toplace and receive calls ...
Page 14 - LED state definitions
• Wired Microphone Extension Kit • Wireless Microphone Extension Kit and Charger For your conference phone to work, it must be connected to the corporate IP telephony network. LED state definitions LEDs on the Sound Base and DCU provide information about the state of the conference phone. For exampl...
Page 15 - Display Control Unit
Display Control Unit (DCU) Sound Base Call on Focus Media PathStatus DCU Mute Button DCU Call Button Mute Button Base LEDs (3) solid red flash green solid red solid red Incoming Call Muted solid red flash green solid red solid red Hold Revert Call Muted solid gray Deep Sleep Mode Deep SleepMode Disp...
Page 16 - Sound Base
Description Item 2-way Navigation bar and Select key that allows you to scrollmenus and select items on the display. Navigation bar withSelect key 3 LED backlit call button. Press this key to: • Go Off Hook • Answer an incoming call • Obtain a dial tone to initiate a call • Resume a call • Release a...
Page 17 - Wireless extension microphone and charger kit
Table 3: Sound Base buttons Description Item Three LED indicators provide call status information. Fordetails on LED behaviour, see LED state definitions, on page 6 . LED indicators 1, 2, 3 Backlit mute button. Mute button 4 Wireless extension microphone and charger kit The optional wireless extensi...
Page 20 - Wired extension microphone kit
See the FCC ID approval number under the Battery Cover for CP-MIC-WRLS-S-US= Wireless Microphone.FCC ID: LDKMICWR0776 Note See the Canada IC approval number under the Battery Cover for the CP-MIC-WRLS-S-US= WirelessMicrophone. IC: 2461B-MICWR0776 Note Wired extension microphone kit The optional wire...
Page 21 - Phone screen
Table 5: Wired microphone buttons Description Item Mute button. 1 Phone screen The DCU contains the LCD phone screen. The idle or home screen displays information about the status ofcalls and features. If the conference phone is in an offline state, the idle screen displays the message Phone is not ...
Page 22 - Phone screen cleaning; Phone connections
Phone screen icons Table 7: Phone screen icons Description Icon On hook Off hook Ringing in Connected Hold Shared line Microphone connected Linked mode Encrypted Phone screen cleaning Use only a soft, dry cloth to wipe your conference station display screen. Do not use any liquids or powderson the p...
Page 23 - Connect mini-USB cable to DCU
You can use the graphic and table below to identify connections and ports on the Sound Base. Table 8: Sound Base connections and ports Description Item Network port (10/100 SW) connection. IEEE 802.3afpower enabled. Network port 1 Local power connection. Wall power 2 Connects the base station to the...
Page 24 - Install ferrite bead on network cable
Procedure Step 1 Insert the mini-USB connector into the port on the base of the phone. Step 2 Seat the ferrite bead between the posts and press the bead down firmly. Step 3 Thread the cable in the cable channel. Make sure that you leave some slack in the cable. Install ferrite bead on network cable ...
Page 25 - General IP Phone information
Procedure Step 1 Align the ferrite bead with the head of the network cable and move the ferrite bead along the cable until thereis a gap of 1.0 mm +/- 0.3 mm between the bead and the connector. Step 2 Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that th...
Page 26 - Feature availability
Ten minutes before the scheduled sleep time, you receive a message that the conference station will powerdown at a specific time. If the power-saving mode is enabled by your system administrator, you hear yourringtone play. The ringtone plays according to the following schedule: • At 10 minutes befo...
Page 27 - Services; Access Services; Call History
C H A P T E R 3 Applications • Services, page 19 • Call History, page 19 • Preferences, page 22 • Linked Mode, page 23 • IP Phone Information, page 24 • Administrator Settings, page 25 Services Conference Station services can include special telephony features, network data, and web-based informatio...
Page 28 - View call history; View call record details
• Received • Placed • Missed The history stores a maximum of 50 records for each history type. The caller ID displays with the call icon. If the caller ID is unavailable, then the phone number displays. Ifthe phone number is unavailable, then the message Unknown displays. All Call History items are ...
Page 29 - Dial from Call History; Edit phone number; Clear call history
Dial from Call History Procedure Step 1 Press Apps . Step 2 Use the Navigation bar and Select button to scroll and select Call History . Step 3 From the Call History list, select the call you want to dial and press Call . Edit phone number Procedure Step 1 Press Apps . Step 2 Use the Navigation bar ...
Page 30 - Delete call record; Preferences; Ringtones; Change Ringtone
Delete call record Procedure Step 1 Press Apps . Step 2 Use the Navigation bar and Select button to scroll and select Call History . Step 3 Select the call you want to delete. Step 4 Press Del Call . Step 5 Press Delete to delete the call, or press Cancel to go back to the Call History screen. Prefe...
Page 31 - Contrast; Adjust Contrast; Linked Mode
Contrast You can adjust the contrast level of the LCD screen. The default contrast level is 50%. Adjust Contrast Procedure Step 1 Press Apps . Step 2 Use the Navigation bar and Select button to scroll and select Preferences . Step 3 Select Contrast . Step 4 To increase contrast, press the up arrow o...
Page 32 - Link Conference Phones; IP Phone Information
If a DCU is connected to the secondary device, it will display a prompt indicating that it is a dummy DCU,but will otherwise not function. Note When using a Sound Base in Linked Mode, the primary base unit must be connected using theCP-PWR-CUBE-3 external power supply. Caution If two devices are lin...
Page 33 - Administrator Settings
• Active Server • Stand-by Server • Mic 1 status • Mic 2 status • Wireless Mic 1 RF ID • Wireless Mic 2 RF ID • System RF ID • Linked Mode status • Backlight On Time • Backlight On Duration • Backlight Idle Timeout • Days Backlight Not Active To access information about your phone press Apps and scr...
Page 35 - Dial Contact from Search
C H A P T E R 4 Contacts Depending on configuration, the conference station provides corporate and personal contacts directories: • Corporate Contacts: Supports a global corporate directory that you can access on the conference station.Your system administrator sets up and maintains this feature. • ...
Page 36 - Dial Contact from Search during an active call; Personal Directory
• Last name • Number Step 4 Enter the search criteria information, press Search , and select a contact. Step 5 To dial a contact, perform one of these actions: • Press Dial . • Press the contact label number. • Press the Call key on the DCU. Dial Contact from Search during an active call Procedure S...
Page 37 - Personal Directory options; Sign In and Out of Personal Directory
The PAB supports a maximum of 99 entries. For each entry you can store: • Contact name • Phone number • Speed dial number There are two ways to set up and maintain your personal directory: • Directly on the conference station • Using your User Options web pages The system administrator provides the ...
Page 38 - Add Personal Directory entry; Search for entry in Personal Directory
Add Personal Directory entry Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book . The Search for an entry screen displays. Step 4 Press Submit . Step 5 Press New . You may need to press More first. Step 6 Enter the Name information. Step 7 Pre...
Page 39 - Dial number from Personal Directory; Delete Personal Directory entry; Edit Personal Directory entry
Dial number from Personal Directory Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book and search for an entry. Step 4 Select the personal address book entry that you want to dial. Step 5 Press Select . Step 6 Press Dial . Delete Personal Dire...
Page 40 - Fast-Dial codes with Personal Directory; Assign fast-dial code to PAB from the phone; Assign fast-dial code to PAB from User Options web page
Fast-Dial codes with Personal Directory Fast-Dial codes enable you to place calls quickly. You can assign a fast-dial code to an existing PAB entry,or you can assign a code directly to a phone number. Fast-Dial codes that are assigned to numbers rather thanto PAB entries are labeled “ raw ” in the U...
Page 41 - Place call using fast-dial code; Delete fast-dial code
Place call using fast-dial code Procedure Step 1 Sign in to Personal Directory. Step 2 Select Personal Fast Dials . Step 3 Scroll to the fast dial code that you want to dial. Step 4 Press Dial . Delete fast-dial code Procedure Step 1 Sign in to Personal Directory. Step 2 Select Personal Fast Dials a...
Page 43 - Access voicemail; Voice message identification
C H A P T E R 5 Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system yourphone uses. • Access voicemail, page 35 • Voice message identification, page 35 • Access voice messages, page 35 Access voicemail Procedure Step 1 Press Msgs . Step 2 Follow ...
Page 46 - Softkey feature map
• Privacy, page 60 • Quality Reporting Tool, page 60 • Redial, page 61 • Shared lines, page 61 • Speed Dial, page 62 • Transfer, page 62 • Cisco WebDialer, page 63 Softkey feature map Depending upon how your system administrator sets up your phone, not all features may be available to you,some featu...
Page 47 - Survivable Remote Site Telephony overview
Call button Softkey 4 Softkey 3 Softkey 2 Softkey 1 Call State On hook More1 Apps End Call Hold Connected(multiple calls) More2 Transfer Swap orCalls Contacts Top Park ConfList Conf The ConfList softkey displays only if you are in a conference. Note The Calls softkey displays when more than two call...
Page 49 - Answer
Notes Supported Feature The softkey is not displayed. No Directed Call Park Calls remain on hold indefinitely. No Hold Reversion Calls appear as Local Hold calls. No Remote Hold The Meet Me softkey is notdisplayed. No Meet Me The softkey causes no action. No PickUp The softkey causes no action. No G...
Page 50 - Call Back; Set Up Call Back notification; Call Forward
• Area code • City code • Telephone number The conference station saves the complete digit string in the call history and you can save the number in yourPersonal Address Book. Call Back Call Back allows you to receive an audio and a visual notification on your conference station when a busy orunavai...
Page 51 - Forward calls; Call Park; Park call
• Call forwarding is line specific. If a call reaches you on a line where call forwarding is not enabled, thecall rings as usual. • For more details about the following configurable call forward options, contact your system administrator: ◦ Allow calls placed from the call forward target number to t...
Page 52 - Call Pickup; Answer call using Pickup; Answer call using Group Pickup and Group Pickup Number
Step 3 From any other Cisco Unified IP Phone or conference station in your network, enter the call park number toretrieve the call. Call Pickup Call Pickup allows you to answer a call that is ringing on a coworker ’ s phone by redirecting the call to your phone. You might use Call Pickup if you shar...
Page 53 - Answer call using Group Pickup and phone number; Answer call using Other Pickup; cBarge; Join conference on shared line; Conference
Answer call using Group Pickup and phone number Procedure Step 1 Press Group Pickup . Step 2 Enter the number of the phone line with the call that you want to pick up.For example, if the call is ringing on line 12345, enter 12345. Step 3 If the call rings, press Answer to connect. Answer call using ...
Page 54 - Add third party to conference; View conference participants; Remove conference participants
As the conference host, you can remove individual participants from the conference. You can also view a listof participants. The conference ends when all the participants hang up. Add third party to conference Before You Begin Before you can add a party to the conference, you must be on an active ca...
Page 55 - Divert call; Do Not Disturb; Turn DND on and off
Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phonenumber. Your system administrator configures this feature and sets the receiving phone number. Divert call Procedure Press Divert to send an active call, an incoming call, or a held call to...
Page 56 - Enhanced Room Coverage
Enhanced Room Coverage Optional microphone extension kits provide enhanced room coverage that can be further expanded by linkingtwo units together in Linked Mode. This feature allows you to use the conference station in a larger room, orto enhance the audio and voice experience for larger groups of ...
Page 57 - Wireless Microphone menu; Pair wireless microphone
Wireless Microphone menu The Wireless Microphone menu provides options for setting the pairing and range options for the wirelessexpansion microphones. A maximum of two wireless microphones can be paired to the conference station ata time. To access the Wireless Microphone menu, navigate to Apps >...
Page 58 - Unpair wireless microphone
If a microphone is already linked to a particular channel, pairing cannot be initiated on the selected channeland the dialog shows that the microphone is linked. Step 3 Press Pair . If the channel is ready to pair, the pairing process begins and a text message displays. Step 4 Put the microphone tha...
Page 59 - Cisco Extension Mobility; Enable Extension Mobility; Fast Dial
Cisco Extension Mobility Cisco Extension Mobility allows you to temporarily configure a Cisco Unified IP Phone or Conference Stationto use as your own. After you log in to Extension Mobility, the new device adopts your user profile, features,established services, and web-based settings. Your system ...
Page 60 - Place call using Fast Dial; Hold; Hold active call
Related Topics User Options web pages, on page 65 Place call using Fast Dial Before you can use Fast Dial on the conference station, it must be set up on your User Options web pages. Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Fast Dials . Step 4 Se...
Page 61 - Switch between active and multiple holding calls; Hold active call and answer new incoming call; Hold Reversion; Respond to Hold Reversion notification; Meet Me conference
Switch between active and multiple holding calls Procedure Step 1 If you are on an active call and there are multiple calls on hold, the Calls softkey becomes available and a call list of holding calls displays on the screen. Step 2 Use the Navigation bar to highlight the call you want to make activ...
Page 62 - Host Meet Me conference; Join Meet Me Conference; Mobile Connect
The Meet Me conference begins when the host connects. Participants who call the conference before the hosthas joined hear a busy tone and must dial again. The conference ends when all participants hang up; the conference does not automatically end when thehost disconnects. Note Host Meet Me conferen...
Page 63 - Enable Mobile Connect; Switch IP phone call to mobile phone; Switch mobile call to IP phone
• When you answer the call on one remote destination, the other remote destinations and the conferencestation stop ringing, disconnect, and a missed call message displays on the other remote destinations. Enable Mobile Connect Procedure Step 1 Press More . Step 2 Press Mobility to display the curren...
Page 64 - Multiple incoming calls; Answer second call on same line
Monitoring and Recording The Monitoring and Recording feature allows you to monitor and record calls. Your system administratorenables this feature, which can be set up for automatic recording of all calls or recording of calls on anindividual call basis. You can start or stop a recording by pressin...
Page 65 - Switch between calls on same line; Create conference with two calls on same line; Transfer two calls on same line
Switch between calls on same line Procedure Step 1 Press Swap to switch between two calls on the same line. Step 2 If there are more than two calls on the line, select a call from the call list and press Resume . Create conference with two calls on same line Procedure Step 1 With two connected calls...
Page 66 - Shared Line; Mute IP phone sound base
Shared Line If the conference station is registered on a shared line you can handle multiple calls in the following ways: • If there are two or more remote calls on the shared line, the caller ID field on the conference stationindicates the number of remote calls on the line, and the state of the ca...
Page 67 - Mute IP phone DCU; Plus Dialing; Dial international number
Mute IP phone DCU Procedure Step 1 Press Mute to turn Mute on. The Mute button is backlit by a solid, red light, and a mute icon displays on the screen. Step 2 Press Mute again to turn Mute off. On-Hook dialing On-hook dialing allows you to enter a phone number before getting a dial tone and then pr...
Page 68 - Privacy; Enable privacy on shared line; Quality Reporting Tool
Procedure Step 1 Press and hold star (*) for at least 1 second.The plus (+) sign displays as the first digit in the phone number.The corresponding key tone stops to indicate that the * has changed to a + sign. Step 2 Dial the international number, including the country code. Privacy If configured, t...
Page 69 - Report IP phone problems; Redial number; Shared lines
Report IP phone problems Procedure Step 1 Press More . Step 2 Use the Navigation bar and Select button to locate and select QRT . The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number. Redial number Procedure To redial the last n...
Page 70 - Place call using speed dial codes; Transfer; Transfer call to another number
Speed Dial Speed-Dial features allow you to quickly place a call using preconfigured codes to place a call, or by selectingan item from the Call History list. Before you can use speed-dial features on the conference station, you mustset up Speed Dial on your User Options web pages. The conference st...
Page 71 - Cisco WebDialer; Use WebDialer with Cisco directory; Use WebDialer with another online corporate directory
Cisco WebDialer Cisco WebDialer allows you to click-to-dial contacts from the Cisco Unified Communications ManagerDirectory. Your system administrator sets up this feature for you. Use WebDialer with Cisco directory Procedure Step 1 Sign in to your User Options web pages. Step 2 Select User Options ...
Page 72 - Change WebDialer preferences
Change WebDialer preferences Procedure Step 1 Sign in to your User Option web pages. Step 2 Initiate a call using WebDialer to access the Make Call window.The Make Call window displays the first time that you use WebDialer (after you select the number that youwant to dial). Step 3 Select one of the ...
Page 73 - Sign in and out of User Options web pages
C H A P T E R 7 User Options web pages Your Cisco Unified IP Conference Phone 8831 is a network device that can share information with othernetwork devices in your company, including your personal computer. You can use your computer to log into your User Options web pages, where you can control feat...
Page 74 - Select device from User Options web page; Features and services setup on web; Personal Address Book on web
Select device from User Options web page Procedure Step 1 Log in to your User Options web pages, and then choose User Options > Device . The Device Configuration page appears. Step 2 If you have multiple conference stations assigned to you, verify that the appropriate conference station isselecte...
Page 75 - Add new Personal Address Book entry; Search Personal Address Book entry; Edit Personal Address Book entry; Delete Personal Address Book entry
Add new Personal Address Book entry Procedure Step 1 Choose User Options > Personal Address Book . Step 2 Click Add New . Step 3 Enter information for the entry. Search Personal Address Book entry Procedure Step 1 Choose User Options > Personal Address Book . Step 2 Specify search information,...
Page 76 - Fast Dials on web; Assign Fast-Dial code to Personal Directory entry; Assign Fast-Dial code to phone number
Fast Dials on web This section describes how to assign Fast Dials from your User Options web pages. Tips • You can create up to 500 fast-dial and PAB entries. • When you create a new fast-dial entry without using a PAB entry, the fast-dial entry is labelled “ Raw ” in your User Options web pages. Th...
Page 77 - Search for Fast-Dial entry; Edit Fast-Dial phone number; Delete Fast-Dial Personal Address Book entry; Address book synchronization tool
Search for Fast-Dial entry Procedure Step 1 Sign in to your User Options web page. Step 2 Select User Options > Fast Dials . Step 3 Specify search information and select Find . Edit Fast-Dial phone number Procedure Step 1 Sign in to your User Options web page. Step 2 Select User Options > Fast...
Page 78 - Speed Dial setup on web; Set up speed-dial codes; Set up Abbreviated Dialing codes
Speed Dial setup on web Depending on configuration, the conference station can support several speed-dialing features: • Speed Dials • Abbreviated Dials • Fast Dials This section describes how to set up speed-dialing features from your User Options web pages. Related Topics Speed Dial, on page 62 Si...
Page 79 - Phone services setup on web; Subscribe to service; Search for services
Phone services setup on web Conference station services can include special conference station features, network data, and web-basedinformation (such as stock quotes and movie listings). You must first subscribe to a conference station servicebefore accessing it on the conference station. This secti...
Page 80 - Change or end services; Change service name; Access service on phone; User settings on web
Change or end services Procedure Step 1 On your User Options web page, search for services. Step 2 Select one or more entries. Step 3 Select Delete Selected . Change service name Procedure Step 1 On your User Options web page, search for services. Step 2 Select a service name. Step 3 Change the info...
Page 81 - Change browser password; Change PIN; Change user options web page language setting
Change browser password Procedure Step 1 Sign in to your User Options web pages. Step 2 Select User Options > User Settings . Step 3 Enter your Current Password. Step 4 Enter your New Password. Step 5 Reenter your new password in the Confirm Password field. Step 6 Select Save . Change PIN Procedu...
Page 82 - Change phone display language; Line settings on web; Set up Call Forward per line
Change phone display language Procedure Step 1 Sign in to your User Options web page. Step 2 Select User Options > Device . Step 3 Select an item from the User Locale drop-down list. Step 4 Select Save . Line settings on web Line settings include call forward, voice message indicators, ring types...
Page 83 - Change voice message indicator setting per line; Change audible voice message indicator setting per line; Change ring type
Change voice message indicator setting per line Procedure Step 1 On your User Options web page, select User Options > Device . Step 2 Select a phone from the Name drop-down menu. Step 3 Select Line Settings . Step 4 (Optional) If you have more than one directory number (line) assigned to your pho...
Page 84 - Update line text label displayed on called party phone
Procedure Step 1 On your User Options web page, select User Options > Device . Step 2 If you have more than one device, select a device. Step 3 Select Line Settings . Step 4 In the Ring Settings area, choose a setting to tell the conference station how to indicate an incoming call. Step 5 Select ...
Page 85 - Use WebDialer with User Options directory; Log out of WebDialer; Set up, view, or change WebDialer preferences
Use WebDialer with User Options directory Procedure Step 1 Log in to your User Options web pages. Step 2 Choose User Options > Directory and search for a coworker. Step 3 Click the number that you want to dial. Step 4 If this is your first time using WebDialer, set up preferences on the Make Call...
Page 89 - General troubleshooting
C H A P T E R 9 Troubleshooting This section provides troubleshooting information for the Cisco Unified IP Conference Phone 8831. • General troubleshooting, page 81 • Phone administration data, page 82 • Quality Reporting Tool, page 83 General troubleshooting This section provides information to hel...
Page 90 - Phone administration data
Explanation Symptom One or more of the following factors might apply: • You must change the line state (for example,go off-hook or have a connected call). • You must press More to reveal additionalsoftkeys. • The conference station is not configured tosupport the feature associated with that softkey...
Page 93 - View Cisco information packet
C H A P T E R 10 Cisco one-year limited hardware warranty terms There are special terms applicable to your hardware warranty and various services that you can use duringthe warranty period. Your formal Warranty Statement, including the warranties and license agreementsapplicable to Cisco software, i...
