Page 2 - Overview; Physical Description; Name Description
2 1 Overview This guide provides phone operating instructions, and feature descriptions for the Cisco Unified IP Phone multiline models 7945G and 7965G. The 7945G has four lines and the 7965G has six lines. Physical Description Name Description 1 Line or speed-dial button Opens new line, speed-dials...
Page 4 - Connecting Your Phone
4 Connecting Your Phone This section shows and describes the connectors on your Cisco Unified IP phone. 1 DC adapter port (DC48V) for phones not provided with inline power 2 AC-to-DC power supply 3 AC power cord 4 Network port (10/100 SW) for connecting to the network 5 Access port (10/100 PC) for c...
Page 5 - Adjusting the Handset Rest
5 Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. To adjust the handset: 1. Set the handset aside and pull the square plastic tab from the handset rest. 2. Rotate the tab halfway. 3. Slide the tab back into...
Page 6 - Operating Your Phone; Soft Key Descriptions; Soft Key
6 2 Operating Your Phone This section describes how to operate your Cisco Unified IP phone and includes information on soft keys and phone features. Note Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system adm...
Page 7 - Place a Call; Answer a Call
7 Place a Call Use one of the following methods to place a call: • Lift the handset and dial the number. • Dial the number, and then lift the handset. • Dial the number, and then press the Dial soft key. • Press the line button for your extension, and then dial. • Press the Speaker button, and then ...
Page 8 - Mute a Call; Manage Call Waiting
8 Redial a Number To redial the most recently dialed number: • Lift the handset and press the Redial soft key. • Press the Redial soft key to dial using the speakerphone. Hold a Call To place a call on hold while on the call: • Press the Hold soft key. To retrieve a held call: • Press the Resume sof...
Page 9 - Retrieve Voice Messages; Adjust the Volume for the Current Call
9 Retrieve Voice Messages To retrieve voice messages: 1. Select an available Cisco Unified IP phone line by lifting the handset, pressing the speakerphone button, or pressing a line button. Listen for the dial tone. 2. Press the Messages button, and follow the voice instructions. Note When you have ...
Page 10 - Forward Incoming Calls; Transfer a Call; Blind Transfer; Cancel Transfer
10 Forward Incoming Calls To forward any incoming call to the call-forward destination, for example voice mail, preset on the Cisco Unified IP phone: • Press the DnD soft key. Note If the call-forward destination is not set, pressing the DnD soft key disables the ringer. Call-Blocking (Toll Bar) Ove...
Page 11 - Forward All Calls; Place and Establish a Conference Call; Place a MeetMe Conference Call
11 Forward All Calls To forward all incoming calls to another number: 1. Press the CFwdALL soft key. You hear a confirmation beep. 2. Dial the number to which you want to forward all your calls. Dial the number exactly as if you were placing a call to that number. Remember to include locally require...
Page 12 - Alternate Methods to End a Conference Call; Live Record a Call; Tips
12 Alternate Methods to End a Conference Call Call initiators can one of the following methods (functionality will vary according to your system configuration): • To end the conference and remain connected to the most recent call, press the Confrn soft key. The older call is placed on hold. • To dis...
Page 13 - Tip; Enable Privacy on Shared-Line; Place a Call from Your Local Directory
13 Tip – When a shared-line call is placed on hold, a flashing green shared line button notifies all the other phones with the shared-line directory number that the call can be resumed. Enable Privacy on Shared-Line Users can prevent others from viewing, barging or resuming a Shared-Line Call by ena...
Page 14 - Use the Intercom Feature
14 3. Hang up the handset, or press a new speed-dial button and repeat this procedure. Place a Call from Your System Speed-Dial Directory To place a call from your system speed-dial directory: 1. Select an available Cisco Unified IP phone line (off hook or NewCall ) and get a dial tone. 2. Press the...
Page 15 - Place a Call Using Your Cisco Extension Mobility Profile; Place a Call from Your Personal Speed-Dial
15 To use the intercom feature: 1. Press the Speaker button and get the dial tone. 2. Press the speed dial key or dial the directory number to start the intercom call. Note The called Cisco Unified IP phone automatically answers the call in speakerphone mode with mute activated or deactivated depend...
Page 16 - Switching an In-Progress Call to Another Phone Using SNR; Change Your Remote Destination Phone Number
16 2. Select My Phone Apps and scroll down to Personal Speed Dial . 3. Select Personal Speed Dial 4. Add a Label and Number 5. Go back to My Phone Apps and press Reset Phone . You Personal Speed-Dial number will appear on the phone display screen. Switching an In-Progress Call to Another Phone Using...
Page 17 - Whisper Intercom; Priority level of an MLPP call
17 Whisper Intercom The Whisper Intercom feature allows the user to make an intercom call to a busy extension. The recipient can hear the caller or hear the whisper intercom, and the original caller on the receiving phone does not hear the whisper intercom. The phone receiving a whisper intercom dis...
Page 19 - Pick Up Calls
19 Pick Up Calls To pick up a call that is on hold or a call that is ringing at another extension: 1. Press the PickUp soft key. 2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call is transferred to your phone. To selectively pick up a call ringin...
Page 20 - Phone Features Index; Features
20 3 Phone Features Index This section provides an alphabetical list of features for your Cisco Unified IP phone. Features supported in both SIP and SCCP protocols are marked as “Supported” and features not supported in either one of the protocols are marked as “Not Supported.” However, there are di...
