Cisco CP-7960G - Manual

Contents viii Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Searching Personal Address Book Entries on Your Phone 5-6 Editing a Personal Address Book Entry on Your Phone 5-7 Deleting an Address Book Entry on the Web 5-8 Dialing a Personal Address Book Entry 5-9 Using the Cisco IP Phone ...

ix Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Contents How do I change the settings for my Cisco CallManager Extension Mobility line? A-3 How do I forward calls? A-4 How do I store numbers of friends and colleagues that I want to call often? A-4 I’ve used up all my speed dial lines, ...

xi Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Preface This preface covers these topics: • About this Guide, page xi • Related Documentation, page xii • Obtaining Documentation, page xiii • Obtaining Technical Assistance, page xiv • Document Conventions, page xvii About this Guide Use...

Preface Related Documentation xii Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Documentation For more information, refer to these documents: • At a Glance Cisco IP Phone 7960 and 7940 Series—This booklet includes basic installation instructions and ships in the box with each ph...

xiii Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Preface Obtaining Documentation Obtaining Documentation These sections explain how to obtain documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at this URL: http://...

Preface Obtaining Technical Assistance xiv Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Documentation Feedback You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the “Leave Feedback” section at the bottom of the p...

xv Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Preface Obtaining Technical Assistance • Order Cisco learning materials and merchandise • Register for online skill assessment, training, and certification programs If you want to obtain customized information and service, you can self-re...

Preface Obtaining Technical Assistance xvi Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Ci...

xvii Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Preface Document Conventions Document Conventions This document uses the following conventions: Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Convention Descript...

Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone 1-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Connecting Your Cisco IP Phone Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If...

1-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Auto-Registering Your Phone Using TAPS Related Topics • Auto-Registering Your Phone Using TAPS, page 1-5 • A Road Map to Your Cisco IP Phone, page 1-6 • Using the Handset, Headset, and Speakerpho...

Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone 1-6 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Step 5 To confirm, enter your personal extension number again, followed by the # key. The phone displays a confirmation message. Step 6 Hang up the phone. The ph...

Chapter 1 Introducing Your Cisco IP Phone Using the Feature Buttons 1-10 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Using the Feature Buttons Your Cisco IP Phone has five feature buttons: • Services button—Displays services on your phone’s LCD screen. These are services to which you ...

1-11 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Navigating on Your Phone • Personalizing the Ringer Sound, page 2-3 • Changing the LCD Screen Contrast, page 2-5 • Accessing Network Configuration Data, page C-1 • Accessing Status Data, page C-...

Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Headset, and Speakerphone 1-12 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Topics • A Road Map to Your Cisco IP Phone, page 1-6 • Using the Feature Buttons, page 1-10 Using the Handset, Headset, and Speakerphone Your...

Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Headset, and Speakerphone 1-14 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Using the Speakerphone You can use the speakerphone in conjunction with all of the features on your Cisco IP Phone. To place and answer calls using t...

Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages 1-16 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 You can also get a copy of the documentation available for your phone on the User Options Pages. This section covers the following topics: ...

1-17 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Changing the Default Language for the User Options Web Pages Use this procedure to change the default language (French or English, for exam...

Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages 1-18 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Step 3 Select the language that you want to use as the default language from the “User Locale” drop-down list and click Update. The languag...

1-19 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Related Topics • Logging In to the User Options Web Pages, page 1-16 • Changing the Default Language for the User Options Web Pages, page 1...

Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages 1-20 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Step 6 To subscribe to another service, click New Subscription in the Subscribed Services pane. To exit, click Return to the Menu or Log Of...

Chapter 2 Customizing Phone Settings Adjusting the Ringer Volume 2-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Note If you press the Volume button when none of these are in use, you are adjusting the ringer volume. For details, see the “Adjusting the Ringer Volume” section on page 2...

2-3 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 2 Customizing Phone Settings Personalizing the Ringer Sound Personalizing the Ringer Sound You can change the sound your phone makes when it rings to suit your tastes and to help you differentiate between your phone ringing and a...

Chapter 2 Customizing Phone Settings Adjusting the Message Waiting Indicator Light 2-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Adjusting the Message Waiting Indicator Light You can change the behavior policy of the message waiting indicator light (or “lamp”) for each line appearan...

2-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 2 Customizing Phone Settings Changing the LCD Screen Contrast Changing the LCD Screen Contrast To improve the readability of the LCD screen, follow these steps to adjust the contrast. Procedure Step 1 Press the Settings button. S...

Chapter 2 Customizing Phone Settings Changing the Language for the Phone LCD Screen 2-6 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Changing the Language for the Phone LCD Screen Use this procedure to change the default language in which information is displayed on the Cisco IP Phone’...

C H A P T E R 3-1 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 3 Placing a Call and Other Basic Phone Tasks Basic phone tasks include placing, receiving and forwarding calls. The following sections describe how to perform these basic tasks on your Cisco IP Phone: • Making Telephone Cal...

Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls 3-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 • Ending a Call, page 3-4 • Muting a Call, page 3-5 • Putting a Call on Hold, page 3-6 • Transferring a Call to Another Extension, page 3-7 • Redialing the Last ...

Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls 3-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Answering a Call Table 3-2 lists ways to answer an incoming call: Related Topics • Placing a Call, page 3-2 • Ending a Call, page 3-4 • Muting a Call, page 3-5 •...

3-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Related Topics • Placing a Call, page 3-2 • Answering a Call, page 3-4 • Transferring a Call to Another Extension, page 3-7 • Forwarding Calls to Another Extensi...

3-7 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Transferring a Call to Another Extension Follow these steps to transfer a call to another phone. Procedure Step 1 During a call, press the Trnsfer softkey. This ...

Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls 3-8 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Redialing the Last Number Dialed To redial the most recently dialed number, press the Redial softkey. Doing so without lifting the handset activates the speakerp...

3-9 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Step 3 To verify the status of the call back notification, press the CallBack softkey while your phone is idle. A confirmation message displays. Press the Exit s...

Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls 3-10 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Step 4 To retrieve the parked call from any phone in the Cisco CallManager system, dial the call park number at which the call is parked. Note You have a limite...

3-11 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls • Putting a Call on Hold, page 3-6 • Redialing the Last Number Dialed, page 3-8 How to Pick Up Calls Within Your Group Call pickup allows you to pick up incomin...

Chapter 3 Placing a Call and Other Basic Phone Tasks Using Speed Dial 3-12 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Procedure Step 1 Press any available line button. Step 2 Press the GPickUp softkey. Step 3 Dial the required call pickup group number. Step 4 Answer the incoming call...

Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Extension 3-14 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Topics • Using Fast Dials, page 5-12 • Making Telephone Calls, page 3-1 Forwarding Calls to Another Extension Call forwarding allows you ...

3-15 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Extension For example, enter an access code such as 9 or the area code, if necessary. Your system administrator might restrict the call forwarding feature ...

Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Extension 3-16 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Procedure Step 1 From the User Options web page, click Forward all calls to a different number. The Forward Your Calls page appears. Step 2 Check...

3-17 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Before You Begin Log in to the User Options web page. For information on the User Options web page and how to access it, see the “Logging In to the User Option...

Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls 3-18 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Placing a Conference Call Follow these steps to turn a call into a conference call. Procedure Step 1 During a call, press the more softkey and then the Confrn ...

3-19 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Establishing a Meet-Me Conference Follow these steps to establish a Meet-Me conference call. Before You Begin Contact your system administrator for the necessa...

Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls 3-20 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 • Using Meet-Me Conferences, page 3-18 • Conferencing by Barging in on Established Conversations, page 3-20 • Establishing a Meet-Me Conference, page 3-19 Conf...

3-21 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Using Voice Mail Using Voice Mail Your phone administrator chooses the voice mail system that your phone uses. For information on how to use your voice mail system, refer to the docum...

3-23 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Searching and Dialing from the Phone Directory Searching and Dialing from the Phone Directory Your phone may come configured with a corporate or local phone directory. This directory ...

Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Logging in to Cisco CallManager Extension Mobility 4-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 beginning of every day. If you hear a busy signal after pressing the Messages ...

Chapter 5 Managing Your Contacts Managing Your Personal Address Book 5-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Topics • Managing Your Personal Address Book, page 5-2 • Dialing a Personal Address Book Entry, page 5-9 • Using the Cisco IP Phone Address Book Synchronizer, p...

Chapter 5 Managing Your Contacts Managing Your Personal Address Book 5-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Creating a New Address Book Entry on the Web Follow these steps to create a new address book entry. Before You Begin Log in to the User Options web page. For informatio...

Chapter 5 Managing Your Contacts Managing Your Personal Address Book 5-6 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 • Searching Personal Address Book Entries on Your Phone, page 5-6 • Editing a Personal Address Book Entry on Your Phone, page 5-7 • Deleting an Address Book Entry on th...

5-7 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 5 Managing Your Contacts Managing Your Personal Address Book • Deleting an Address Book Entry on the Web, page 5-8 • Managing Your Personal Address Book, page 5-2 Editing a Personal Address Book Entry on Your Phone Use the follow...

Chapter 5 Managing Your Contacts Managing Your Personal Address Book 5-8 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Deleting an Address Book Entry on the Web Follow these steps to delete an address book entry. Before You Begin Log in to the User Options web page. For information on t...

5-9 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 5 Managing Your Contacts Dialing a Personal Address Book Entry Dialing a Personal Address Book Entry Use the following procedure to dial a Personal Address Book entry. Procedure Step 1 Find the entry that you want to dial as desc...

5-11 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 5 Managing Your Contacts Using the Cisco IP Phone Address Book Synchronizer Configuring the Cisco IP Phone Address Book Synchronizer Use the following steps to configure the Cisco IP Phone Address Book Synchronizer and to synchr...

Chapter 5 Managing Your Contacts Using Fast Dials 5-12 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Topics • Using the Cisco IP Phone Address Book Synchronizer, page 5-9 • Installing the Cisco IP Phone Address Book Synchronizer, page 5-9 Using Fast Dials With Personal Fast Dial...

5-13 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 5 Managing Your Contacts Using Fast Dials Procedure Step 1 From the User Options Menu window in the Cisco IP Phone User Options application, choose a device to configure, such as your primary phone. Step 2 Click the Configure yo...

5-15 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 5 Managing Your Contacts Using Fast Dials • If you chose an existing entry from your address book, then you can see the person’s nickname (or first and last name if no nickname is available). The initial M, W, or H (mobile, work...

5-19 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 5 Managing Your Contacts Using Fast Dials Removing a Personal Fast Dials Entry on Your Phone Use the following procedure to remove a Personal Fast Dials entry. Procedure Step 1 From your Cisco IP Phone, press the services button...

Chapter 5 Managing Your Contacts Using Fast Dials 5-20 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Dialing a Personal Fast Dials Entry Use the following procedure to dial a number using the Personal Fast Dials service. Before You Begin Before you can use the Fast Dial feature on your ...

Chapter 6 Using the Cisco IP Phone 7914 Expansion Module Understanding Expansion Module Features 6-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Understanding Expansion Module Features Cisco IP Phone 7914 Expansion Module features are illustrated in Figure 6-2 . Figure 6-2 Expansion M...

6-3 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 6 Using the Cisco IP Phone 7914 Expansion Module How to Get More Information Tip You can assign phone numbers and text labels to speed dial buttons on your Expansion Module. For more information, see the “Using Speed Dial” sectio...

Appendix A FAQ How do I access voice mail? A-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 How do I access voice mail? You can access your voice mail easily, just using the Messages button on your phone. For information about setting up and accessing voice mail, refer to the “Using Vo...

Appendix A FAQ How do I forward calls? A-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Topics • Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature, page 4-1 How do I forward calls? You can forward calls either from your phone or f...

A-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Appendix A FAQ I’ve used up all my speed dial lines, can I add more? I’ve used up all my speed dial lines, can I add more? If you assigned numbers to all of the speed dial buttons on your phone, there are two ways to store numbers for fa...

C-1 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 A P P E N D I X C Troubleshooting Your Phone This appendix contains procedures and troubleshooting information you might need to diagnose problems with your phone or to help install your phone. The information in this appendix is only ne...

Appendix C Troubleshooting Your Phone Accessing Status Data C-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Step 3 Press the Select softkey. From here, you can use the Navigation button to view your Network Configuration information, such as Host Name, Domain Name, IP Address, MAC add...

C-3 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Appendix C Troubleshooting Your Phone Troubleshooting Cisco CallManager Extension Mobility Related Topics • Accessing Network Configuration Data, page C-1 • Troubleshooting Cisco CallManager Extension Mobility, page C-3 • Using the Quali...

Appendix C Troubleshooting Your Phone Using the Quality Reporting Tool C-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Topics • Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature, page 4-1 • Accessing Network Configuration Data, p...

IN-1 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 I N D E X Symbols ? button about 1-10 identifying 1-8 A about this book xi address book synchronizer configuring 5-11 installing 5-9 answering calls 3-4 AutoAnswer, answering calls with 3-4 auto-registering your phone 1-5 B barge, about...