Page 9 - Accessibility Features; Phone Connections
C H A P T E R 1 Getting Started • Accessibility Features, page 1 • Cisco IP Phone 7821, page 1 • Cisco IP Phone 7841, page 6 • Cisco IP Phone 7861, page 10 • Power Requirements, page 15 • Power Save and Power Save Plus, page 15 • Additional Information, page 16 Accessibility Features The Cisco IP Ph...
Page 11 - Buttons and Hardware
Buttons and Hardware Indicates an incoming call (flashing red) or new voice message (steadyred). Handset light strip 1 Shows information about your phone such as directory number, active calland line status, softkey options, speed dials, placed calls, and phone menulistings. Phone screen 2 Cisco IP ...
Page 13 - Phone Screen
Toggles the headset on or off. When the headset is on, the button is lit. Headset button 10 Toggles the microphone on or off. When the microphone is muted, thebutton is lit. Mute button 11 Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number). Keypad 12 ...
Page 23 - Power Save
Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phones 7821, 7841, and 7861: • Phihong Adaptor (PSC18U-480); Rating: 48 VDC 0.38A • Delta Adaptor (EADP-18VB B); Rating: 48 VDC 0.375A Power Save and Power Save Plus There are two levels of energy-saving mo...
Page 24 - Additional Information
After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a periodof time, a message displays to alert you that the phone is about to power down. At the configured wake time,your phone powers up. Wake and sleep times are also linked to the configured days th...
Page 25 - Connect Footstand; Adjust Handset Rest
C H A P T E R 2 Phone Setup • Connect Footstand, page 17 • Adjust Handset Rest, page 17 Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Procedure Step 1 Insert the curved connectors into the lower slots. Step 2 Lift the footstand until th...
Page 27 - Clean Phone Display
C H A P T E R 3 Basic Operations • Clean Phone Display, page 19 • Make Calls, page 20 • Answer Calls, page 22 • Automatically Answer Calls, page 24 • Respond to Call Waiting Notification, page 25 • Manage Calls, page 25 • Mute Phone, page 27 • Monitor and Record Calls , page 27 • Hold Calls, page 27...
Page 28 - Make Calls; Predial Number; Place Call Using Speakerphone
Procedure Step 1 Press Select . Step 2 Wipe the screen with a soft, dry cloth. Step 3 After cleaning, press Select again. Make Calls Predial Number You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is calledpredial. Procedure Step 1 Enter a number usi...
Page 29 - Place Call Using Headset; Release Call and Start Another Call; Dial International Number
Place Call Using Headset Procedure Step 1 Press New Call . Step 2 Ensure the headset button is lit. If the headset button is not lit, press Headset . Step 3 Enter a number. Release Call and Start Another Call When you are on an active call or dialing, and want to release the call, the following acti...
Page 30 - Redial Number; Answer Calls; Answer Oldest Call First
Redial Number Redial allows you to call the most recently dialed phone number. Procedure Step 1 To place a call from any phone line, press Redial . Step 2 To place the call on a specific phone line, select the line to obtain dial tone and press Redial . Answer Calls Answer allows you to answer the o...
Page 31 - Answer Call Using Group PickUp and Group PickUp Number; Answer Call Using Group PickUp and Phone Number; Answer Call Using Other PickUp
Answer Call Using Group PickUp and Group PickUp Number Procedure Step 1 Perform one of the following actions: • Press Group PickUp to answer a call on a phone outside your pickup group. • If you have multiple lines and want to pick up the call on another line, first press the desired line button,the...
Page 32 - Automatically Answer Calls
Automatically Answer Calls Incoming calls can be answered automatically by your phone after one ring. Your administrator sets up theAuto Answer feature to work with either your speakerphone or headset. For more information, contact youradministrator. Incoming calls are autoanswered with the headset ...
Page 33 - Respond to Call Waiting Notification; Manage Calls; Divert Call
Respond to Call Waiting Notification This feature is applicable only if your phone supports multiple lines. For more information, contact yoursystem administrator. Procedure Step 1 Perform one of the following actions to answer a waiting call: • Press the line button to answer an incoming call (in c...
Page 34 - Forward All Calls; Transfer Call to Another Number; Swap Between Calls
Forward All Calls Procedure Step 1 Press Forward All on a primary line from which you want to forward your calls. Step 2 Enter a phone number or select an entry from the Call History list. Step 3 Press Messages to forward all calls to voicemail. If call forward is active, a Forward All icon is displ...
Page 35 - Mute Phone; Monitor and Record Calls; Swap Between Active and Held Calls
Before completing a transfer procedure, you can press Cancel to cancel the transfer or you can press Swap to toggle between calls, which allows you to speak privately with each party. Procedure Step 1 While on a call, connect to the transfer recipient. Step 2 To return to the original call, press Sw...
Page 36 - Put Call on Hold by Answering New Call; Respond to Hold Reversion Notification; Determine If Shared Line Is On Hold
Procedure If you have a held call and an active call, press the line button for the held call to resume that call and placethe other call on hold automatically. Put Call on Hold by Answering New Call If you are already on a call and receive a new call, answering the new call puts the first call on h...
Page 37 - Remote Hold; Setup Call Back Notification; Call Park; Park Call Using Assisted Directed Call Park
Remote Hold When you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold icon. When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon. Setup Call Back Notification Procedure Step 1 Pres...
Page 38 - Park Call Using Manual Directed Call Park; Manage Intercom Calls
Procedure Step 1 During a call, press Directed Call Park on a line that displays an idle Line Status indicator. Step 2 Retrieve the call from any other Cisco IP Phone in your network as follows: a) Enter the park retrieval prefix.b) Dial the Directed Call number. Step 3 If you do not retrieve the ca...
Page 39 - Place Dedicated Intercom Call; Place Dialable Intercom Call
Place Dedicated Intercom Call Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipient phone autoanswers with mute activated (whisper mode) andbroadcasts your message through the recipient ’ s speakerphone, hea...
Page 40 - Receive Intercom Call; View Phone Information; Sign In to Cisco Unified Communications Self Care Portal
Receive Intercom Call When you receive an intercom call, you hear an intercom-alert tone and your phone autoanswers the call. Anycurrent call activity that you are engaged in continues simultaneously, but the intercom caller cannot hearyou. To speak to the intercom caller, press the active Intercom ...
Page 43 - Corporate Directory; Dial Contact from Search
C H A P T E R 4 Contacts • Corporate Directory, page 35 • Personal Directory, page 36 • Fast-Dial Codes with Personal Directory, page 39 • Cisco WebDialer, page 41 Corporate Directory The Corporate Directory menu contains corporate contacts that you can access on your phone. Your systemadministrator...
Page 44 - Search and Dial While on Call; Personal Directory
• Press the contact label number. • Press a line button. • Press Speakerphone . • Press Headset . • Pick up the handset. Search and Dial While on Call Procedure Step 1 Press Contacts . Step 2 Select Corporate Directory . Step 3 Select one of the following options: • First Name • Last Name Step 4 Ent...
Page 45 - Add Personal Directory Entry; Edit Personal Directory Entry; Delete Personal Directory Entry
Cisco Unified Communications Self Care Portal User Guide , located at http://www.cisco.com/en/US/products/ sw/voicesw/ps556/products_user_guide_list.html . Add Personal Directory Entry Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book . Step ...
Page 46 - Sign In and Out of Personal Directory; Dial Number from Personal Directory; Search for Entry in Personal Directory
You may need to select More first. Step 5 Press OK to confirm the deletion. Sign In and Out of Personal Directory Procedure Step 1 Press Contacts . Step 2 Select Personal Directory . Step 3 Enter the user ID and PIN, and press Submit . Step 4 Select Log Out , press Select , and then press OK . Dial ...
Page 47 - Fast-Dial Codes with Personal Directory
• Nickname Step 5 Enter the search criteria information and press Submit . Edit Personal Directory Entry Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book and search for an entry. Step 4 Press Select and then press Edit . Step 5 Modify the en...
Page 48 - Assign Fast-Dial Code to Personal Directory Entry; Place Call Using Fast-Dial Code; Delete Fast-Dial Code
Assign Fast-Dial Code to Personal Directory Entry Procedure Step 1 Press Contacts . Step 2 Select Personal Directory . Step 3 Select Personal Address Book . Step 4 Enter the name and press Submit . Step 5 Press Select and then press FastDial . Step 6 Select a number and press Select . Step 7 Scroll ...
Page 49 - Cisco WebDialer; Use Cisco WebDialer with Another Online Corporate Directory; Change Cisco WebDialer Preferences
Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting itemsin a web browser. For more information, contact your system administrator. Use Cisco WebDialer with Another Online Corporate Directory Procedure Step 1 Sign in to a Cisco WebDialer...
Page 50 - Sign Out of Cisco WebDialer
Sign Out of Cisco WebDialer Procedure Step 1 Access the Make Call or Hang Up window. Step 2 Select Sign Out . Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) 42 Contacts Sign Out of Cisco WebDialer
Page 51 - Call History Overview
C H A P T E R 5 Call History • Call History Overview, page 43 • View Call History, page 44 • View Call Record Details, page 44 • Filter Call History , page 44 • Dial From Call History, page 45 • Edit Phone Number, page 45 • Clear Call History , page 46 • Delete Call Record , page 46 Call History Ove...
Page 52 - View Call History; View Call Record Details; Filter Call History
View Call History Procedure Step 1 Press Applications . Step 2 Select Call History . Step 3 Scroll and select a call record or call group. Step 4 Press Exit to return to the Applications screen. View Call Record Details Procedure Step 1 If you are on a connected call, press Show Details to show the ...
Page 53 - Dial From Call History; Edit Phone Number
Dial From Call History If the phone is in idle state, press the down arrow on the Navigation pad to display the On-Hook Dialingscreen. If the phone is not in idle state, perform the following steps. Procedure Step 1 Press Applications and select Call History . Step 2 Select the call record that you ...
Page 54 - Clear Call History; Delete Call Record
Clear Call History Procedure Step 1 Press Applications and select Call History . Step 2 Select All Lines or the required line. Step 3 Press Clear and then press Delete to delete the call history list. Step 4 Press Cancel to go back to the Call History screen. Delete Call Record Procedure Step 1 Pres...
Page 55 - Voicemail Overview
C H A P T E R 6 Voicemail • Voicemail Overview, page 47 • Check for Voice Messages, page 47 • Access Voicemail, page 48 • Listen to Voice Messages, page 48 Voicemail Overview Voice messages are stored on your voicemail system. Your company determines the voicemail system yourphone uses. For informat...
Page 56 - Access Voicemail; Listen to Voice Messages
Related Topics Sign In to Cisco Unified Communications Self Care Portal, on page 32 Access Voicemail Procedure Step 1 Press Messages . Step 2 Follow the voice prompts. Listen to Voice Messages Procedure Step 1 To listen to voice messages, do one of the following: • Press Messages . • Select a line w...
Page 57 - Conference
C H A P T E R 7 Calling Features • Conference, page 49 • Meet Me Conference, page 51 • Speed Dial, page 52 • Do Not Disturb, page 52 • Line Status, page 53 • Malicious Call Identification, page 54 • Cisco Extension Mobility , page 54 • Mobile Connect, page 55 • Hunt Groups, page 57 • cBarge, page 58...
Page 58 - Add Third Party to Conference; Combine Calls to Create Conference; Swap Between Calls Before Completing Conference
Add Third Party to Conference Procedure Step 1 Verify that you are on an active call (not on hold). Step 2 Press Conference . Step 3 Enter the phone number for the party that you want to add or press a speed dial button. Step 4 Wait for the party to answer, or skip to step 5 while the call is ringin...
Page 59 - View Conference Participants; Remove Conference Participant; Meet Me Conference; Host Meet Me Conference
View Conference Participants You can view the details of the last 16 participants who joined the conference. Procedure While in a conference, press Show Details to view a list of participants. When you place a call to another party and the person that you called creates a conference with athird phon...
Page 60 - Join Meet Me Conference; Place Call Using Speed-Dial Codes; Do Not Disturb
Join Meet Me Conference Procedure Step 1 Dial the Meet Me phone number that the conference host provided. Step 2 If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your callagain. Speed Dial Speed Dial allows you to press a button and enter a preset co...
Page 61 - Turn DND On and Off; Line Status
• The ringer and any visual notification that you have an incoming call When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set upand the call is not saved or listed in your Call History. The DND feature affects all lines on a phone. The feature does ...
Page 62 - Malicious Call Identification; Trace Suspicious Call; Cisco Extension Mobility
Speed Dial Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitoredline is unavailable, the Line Status button changes to a normal speed-dial button. Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a...
Page 63 - Enable Extension Mobility; Mobile Connect
Enable Extension Mobility Procedure Step 1 Press Applications . Step 2 Select Extension Mobility (name can vary, including EM Service). Step 3 Enter your user ID and PIN (provided by your system administrator). Step 4 Select a device profile if prompted. Step 5 Press Applications to sign out. Step 6...
Page 64 - Enable Mobile Connect; Switch Desk Phone Call to Mobile Phone
Enable Mobile Connect Procedure Step 1 Press Mobility to display the current remote destination status (Enabled or Disabled). Step 2 Press Select to change the status. Step 3 Press Exit . Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone Procedure Step 1 Press Mobility or To ...
Page 65 - Switch Mobile Call to Desk Phone; Hand Off Call from Mobile Phone to Desk Phone; Hunt Groups; Sign In and Out of Hunt Group
Switch Mobile Call to Desk Phone Procedure Step 1 Select a line on your desk phone. Step 2 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 3 Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone. Hand Off Call from ...
Page 66 - Display Queue Statistics; cBarge; Join Conference on Shared Line
Step 2 Press Hunt Group again to sign out. Display Queue Statistics Use the queue statistics to check the status of the hunt group queue. Procedure Step 1 Press QueueStatus . The Queue status window appears. Step 2 To refresh the statistics, press Refresh . Step 3 To exit, press Exit . cBarge The cB...
Page 67 - Call Functions; Agent Greeting
C H A P T E R 8 Advanced Operations • Call Functions, page 59 • Feature Buttons and Softkeys, page 61 • Survivable Remote Site Telephony Overview, page 63 Call Functions This section provides information about some of the advanced call functions that are available on Cisco IPPhones. Agent Greeting A...
Page 68 - Client Matter Code; Forced Authorization Code; Secure and Nonsecure Indication Tones
If an incoming call has been call forwarded from another phone, you may see additional information to identifythat the call has been forwarded. Additional information can identify the caller details. For more information,contact your system administrator. When you receive a call, the phone number th...
Page 69 - Shared Lines; Feature Buttons and Softkeys
When the Play Secure Indication Tone option is enabled (True), the following circumstances determine thetype of tone the protected phone plays: • If end-to-end secure media is established and the call status is secure, the phone plays the secure indicationtone (three long beeps with pauses) • If end...
Page 71 - Survivable Remote Site Telephony Overview
Softkey Programmable featurebutton Dedicated feature button Feature name X X Quality Reporting Tool(QRT) X X Redial X Monitoring and recording X X Speed Dial X Speed Dial Line Status X X Transfer Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Comm...
Page 75 - Adjust Brightness; Adjust Headset Sidetone
C H A P T E R 9 Preferences • Adjust Brightness, page 67 • Adjust Headset Sidetone, page 67 • Change Ringtone, page 68 • Line Settings, page 68 • Phone Services , page 69 Adjust Brightness Procedure Step 1 Press Applications . Step 2 Select Preferences . Step 3 Select Brightness . Step 4 Use the lef...
Page 76 - Change Ringtone; Line Settings
Procedure Step 1 Press Applications . Step 2 Select Preferences . Step 3 Select Headset Sidetone . Step 4 Select one of the following sidetone levels: • High • Normal • Low • Off Step 5 Press Return to return to the Preferences screen. Change Ringtone You can customize how your phone indicates an in...
Page 77 - Phone Services
You can change your line settings using the Cisco Unified Communications Self Care Portal. For information,see the Cisco Unified Communications Self Care Portal User Guide , located at http://www.cisco.com/en/US/ products/sw/voicesw/ps556/products_user_guide_list.html . Phone Services Phone services...
Page 81 - Conference Button and Softkey Unresponsive; Meet Me Conference Busy Tone
C H A P T E R 11 Troubleshooting • Conference Button and Softkey Unresponsive, page 73 • Meet Me Conference Busy Tone, page 73 • Cannot Sign In to Personal Directory, page 74 • No Caller ID on Remote Hold, page 74 • Cannot Access Self Care Portal, page 74 • Security Error Message, page 75 Conference...
Page 82 - Cannot Access Self Care Portal
Solution Try calling back again. Cannot Sign In to Personal Directory Problem You are unable to sign in to your personal directory. Possible Cause • You are using your password to sign in, not your personal identification number (PIN). • Your PIN needs to be reset. Solution • Use your PIN, not your ...
Page 83 - Security Error Message
Possible Cause Your password needs to be reset or your administrator may have changed your access to the pages. Solution Contact your system administrator. Security Error Message Problem Your phone displays Security Error . Cause Your phone firmware has identified an internal error. Solution If the ...
Page 85 - Safety and Performance Information; Power Outage; External Devices
C H A P T E R 12 Product Safety and Security • Safety and Performance Information, page 77 • FCC Compliance Statements, page 78 • Cisco Product Security Overview, page 79 Safety and Performance Information Power Outage Power outages and other devices can affect your Cisco IP Phone. Your access to em...
Page 86 - Bluetooth Wireless Headset Performance; FCC Compliance Statements; FCC RF Radiation Exposure Statement
• Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and co...
Page 87 - FCC Receivers and Class B Digital Statement; Cisco Product Security Overview
FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant toPart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This ...
Page 89 - Cisco One-Year Limited Hardware Warranty Terms
C H A P T E R 13 Warranty • Cisco One-Year Limited Hardware Warranty Terms, page 81 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and lice...
