Cisco 4027669 - Manual

4028103 Rev A 5 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still b...

6 4028103 Rev A IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts....

4028103 Rev A 7 FCC Compliance FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a res...

8 4028103 Rev A Introduction Introduction Welcome to the exciting world of high-speed Internet access. Your new Model DPQ2160 or EPQ2160 DOCSIS® 2.0 Cable Modem offers high-end performance and unsurpassed reliability. With your new DPQ2160 or EPQ2160, your Internet enjoyment and business productivit...

10 4028103 Rev A Front Panel Description Front Panel Description The front panel of your cable modem provides LED status lights that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicato...

4028103 Rev A 11 Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPQ2160/EPQ2160 cable modem. 1 100-240 VAC —Connects the cable modem to the DC output of the AC power cord that is provided with your cable modem. Only use the AC powe...

12 4028103 Rev A Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select ...

4028103 Rev A 13 What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following min...

14 4028103 Rev A How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an ac...

4028103 Rev A 15 How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many dev...

16 4028103 Rev A How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. 1 Power off your PC and unplug it from the power source. 2 Connect your PC to...

4028103 Rev A 17 How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Intern...

20 4028103 Rev A How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, XP, or Vista operating system. This section contains instructions for installing the USB drivers for the ...

22 4028103 Rev A How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be horizontally mounted. Before You Begin Before you be...

4028103 Rev A 23 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem t...

24 4028103 Rev A Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for comp...

4028103 Rev A 25 Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 28), for more detailed information on front panel LED status indicator operation and function. The cable modem does not regis...

26 4028103 Rev A Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider.   Verify that the plug to your cable modem AC power is properly...

4028103 Rev A 27 How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating sys...

28 4028103 Rev A Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status i...

4028103 Rev A 29 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations when AC power is applied to the cable modem. Front Panel LED Normal Operations...

30 4028103 Rev A Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Tel...