Page 3 - Contents
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 1 Contents Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business IP Phones 6 Caring for Your Phone 7 Getting to Know the Cisco SPA 301 7 Getting to Know the Cisco SPA 303 9 Softkey Buttons 11 Using Keypad Short...
Page 4 - Chapter 4: Using Advanced Phone Features
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 2 Contents Switching Between the Handset/Headset/Speakerphone During a Call 29 Adjusting Call Volume and Muting 29 Adjusting Call Volume 29 Adjusting the Ringer Volume 30 Using Mute (Cisco SPA 303) 30 Placing or Answering a Call 30 Using Hold a...
Page 5 - Customizing Your LCD Screen (Cisco SPA 303); Updating Your Ring Tone; Appendix A: Where to Go From Here
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 3 Contents Customizing Your LCD Screen (Cisco SPA 303) 44 Changing the LCD Screen Contrast 44 Configuring the Phone Screen Saver 44 Turning on the Screen Saver Immediately 45 Updating Your Ring Tone 46 Using the Interactive Voice Response Menu ...
Page 6 - Getting Started; About This Document; Cisco Small Business IP Phone SPA 30X (SIP) User Guide
1 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 4 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. • About This Document, page 4 • Overview of the Cisco Small Business IP Phones, page 6 • Getting to Know the ...
Page 7 - Organization
Getting Started About This Document Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 5 1 Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started This chapter provides an overview of this document and basic information about ...
Page 8 - Overview of the Cisco Small Business IP Phones
Getting Started Overview of the Cisco Small Business IP Phones Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 6 1 Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication o...
Page 9 - Caring for Your Phone; Getting to Know the Cisco SPA 301
Getting Started Getting to Know the Cisco SPA 301 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 7 1 The following table shows the Cisco Small Business IP Phones covered in this document and their respective features: Caring for Your Phone The Cisco Small Business IP phones are electronic d...
Page 11 - Getting to Know the Cisco SPA 303
Getting Started Getting to Know the Cisco SPA 303 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 9 1 Getting to Know the Cisco SPA 303 # Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting Indicator Displays solid red when you have a new voice mail messa...
Page 13 - Softkey Buttons
Getting Started Getting to Know the Cisco SPA 303 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 11 1 Softkey Buttons The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. Press the Right Arrow or Left Arrow keys on the navigation butto...
Page 14 - Using Keypad Shortcuts
Getting Started Getting to Know the Cisco SPA 303 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 12 1 Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. For example, to change your ring set...
Page 15 - Installing Your Phone; Before You Begin
2 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 13 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 13 • Installing Your Cisco SPA 301 IP Phone, page 1...
Page 16 - Installing Your Cisco SPA 301 IP Phone; Connecting the Handset; Connecting the Power
Installing Your Phone Installing Your Cisco SPA 301 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 14 2 Installing Your Cisco SPA 301 IP Phone Figure 1 Cisco SPA 301 Phone Power and Handset Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on th...
Page 17 - Connecting Your Cisco SPA 301 to the Network; (Optional) Connecting Your Cisco SPA 301 to the Wireless Network; Wireless-G Bridge for Phone Adapters Quick Installation Guide
Installing Your Phone Installing Your Cisco SPA 301 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 15 2 Connecting Your Cisco SPA 301 to the Network Figure 2 Cisco SPA 301 Phone Ethernet Connection If you are using an Ethernet connection: STEP 1 Insert one end of the Ethernet cable...
Page 18 - Installing Your Cisco SPA 303 IP Phone
Installing Your Phone Installing Your Cisco SPA 303 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 16 2 STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet. Installing Your Cisco SPA 303 IP Phone Figure 3 Cisco SPA 303 Phone Connections Connecting the ...
Page 19 - Connecting Your Cisco SPA 303 to the Network; (Optional) Connecting Your Cisco SPA 303 to the Wireless Network
Installing Your Phone Installing Your Cisco SPA 303 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 17 2 Connecting the Power Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 6 in Figure 3 ). NO...
Page 20 - (Optional) Installing the Cisco SPA 303 Stand; (Optional) Connecting a PC to Your Cisco SPA 303; (Optional) Connecting Wired and Wireless Headsets
Installing Your Phone Installing Your Cisco SPA 303 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 18 2 (Optional) Installing the Cisco SPA 303 Stand NOTE Do not attach the desk stand if you want to mount the phone to the wall. STEP 1 Connect the phone stand by lining up the tabs o...
Page 21 - (Optional) Mounting Your Cisco SPA 30X Phone to the Wall
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 19 2 In general, to connect a headset. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following...
Page 27 - Reversing the Handset Retention Tab
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 25 2 Reversing the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the hands...
Page 28 - Verifying Phone Startup
Installing Your Phone Verifying Phone Startup Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 26 2 Figure 6 Handset Retention Tab (Reversed) Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screen...
Page 29 - Upgrading Your Phone’s Firmware; Cisco Configuration Assistant Smart Business
Installing Your Phone Upgrading Your Phone’s Firmware Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 27 2 If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display,...
Page 30 - Using Basic Phone Functions
3 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 28 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions. It includes the following sections: • Using Phone Hardware and Accessories (Cisco SPA 303), page 29 • Adjusting Call Volume and Muting, p...
Page 31 - Using Phone Hardware and Accessories (Cisco SPA 303); Using the Speakerphone; Adjusting Call Volume and Muting
Using Basic Phone Functions Using Phone Hardware and Accessories (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 29 3 Using Phone Hardware and Accessories (Cisco SPA 303) Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or...
Page 32 - Adjusting the Ringer Volume; Placing or Answering a Call
Using Basic Phone Functions Placing or Answering a Call Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 30 3 Cisco SPA 303 To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press - to decrease...
Page 33 - Using Hold and Resume
Using Basic Phone Functions Using Hold and Resume Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 31 3 Techniques to place a call without dialing a number (Cisco SPA 303): • Press the Redial softkey to dial the last number. • If you have configured speed dials, press the assigned speed dial ...
Page 34 - Ignoring an Incoming Call When You Are on a Call
Using Basic Phone Functions Using Mute (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 32 3 Using Mute (Cisco SPA 303) When Mute is enabled, you can hear other parties on a call, but they cannot hear you. You can use this feature on the handset, speakerphone, or headset. • To...
Page 35 - Performing an Attended Transfer; Redialing a Number
Using Basic Phone Functions Redialing a Number Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 33 3 Performing an Attended Transfer STEP 1 During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number. STEP 2 Enter the number to which you want t...
Page 36 - Viewing and Returning Missed Calls (Cisco SPA 303); Forwarding All Calls
Using Basic Phone Functions Viewing and Returning Missed Calls (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 34 3 Viewing and Returning Missed Calls (Cisco SPA 303) The LCD screen on your IP phone notifies you if a call came in that was unanswered. To return a missed call: ...
Page 37 - Picking Up a Call from Another Extension (Cisco SPA 303)
Using Basic Phone Functions Setting Do Not Disturb (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 35 3 Setting Do Not Disturb (Cisco SPA 303) Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. The screen indicates that the call is incoming, but...
Page 38 - Using Call Back
Using Basic Phone Functions Using Call Back Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 36 3 To pick up a call ringing at an extension in another group, you’ll need to know the group number for that group. To pick up a call: STEP 1 Press the GPickUp softkey. STEP 2 Dial the number of the...
Page 39 - Using the Local Directory (Cisco SPA 303)
Using Basic Phone Functions Using the Local Directory (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 37 3 Cisco SPA 303 To initiate a conference call: STEP 1 During an active call, press the more softkey, and then press the Confrn softkey. The first call is placed on hold, a...
Page 40 - Using the Call History Lists (Cisco SPA 303)
Using Basic Phone Functions Using the Call History Lists (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 38 3 Using the Call History Lists (Cisco SPA 303) To use the Call History lists: STEP 1 Press the Setup button. STEP 2 Scroll to Call History and press the Select softkey....
Page 41 - Accessing Voicemail
Using Basic Phone Functions Accessing Voicemail Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 39 3 Accessing Voicemail To access voicemail, press the Messages button on your phone. Your phone administrator should configure your phone with the correct voicemail number so that pressing the M...
Page 42 - Using Advanced Phone Features
4 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 40 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone. It contains the following sections: • Logging in to Your Phone/Extension Mobility (Cisco SPA 303), page 40 • Adding and Using Speed D...
Page 44 - Adding and Using Speed Dials (Cisco SPA 303)
Using Advanced Phone Features Adding and Using Speed Dials (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 42 4 Adding and Using Speed Dials (Cisco SPA 303) Use the phone menu to add personal speed dial numbers. Speed dials are assigned to unused line buttons in the order the...
Page 46 - Configuring the Phone Screen Saver
Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 44 4 Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) Your phone administrator may configure your phone so that you can monitor o...
Page 47 - Turning on the Screen Saver Immediately
Using Advanced Phone Features Customizing Your LCD Screen (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 45 4 To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press the Select softkey. STEP 3 Scroll to Screen Saver Mode and press t...
Page 49 - Advanced Procedures for Technical Support Personnel
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 47 4 To enter an option directly, enter the number and press #. Some typical options you might to frequently are listed in the following table: Advanced Procedure...
Page 50 - Rebooting, Restarting, and Resetting a Phone
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 48 4 Viewing Status Information and Statistics To view status information and statistics: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press the S...
Page 52 - Where to Go From Here
A Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 50 Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco Small Business SPA 300 Series IP Phones. Support Cisco Small Business Support Community www.cisco.com/go/sma...
