Cisco 1.0 (1) - Manual

Cisco 1.0 (1)

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Table of Contents:

  • Page 2 – Table of Contents
  • Page 6 – About Cisco Support Tools Documentation; An overview of Support Tools; Audience
  • Page 7 – After installation, to access the Support Tools User Guide:
  • Page 8 – Support Tools Document Conventions; Support Tools documentation uses the following conventions:; Note; Indicates information of particular interest or significance.; Caution; Indicates a file or path name, user entry, or a code snippet.
  • Page 9 – Support Tools Overview
  • Page 10 – accessed and run via command line.; Key Features; Cisco component, and third party product information.; See Also
  • Page 12 – About Support Tools Components; The Support Tools Server
  • Page 13 – managed through Support Tools.
  • Page 14 – About Support Tools Network Topology; have the ability to share data with one another.
  • Page 16 – About Support Tools Utilities; Utility Installation Locations; utility remotely from the currently selected node.; Non-Dashboard Utilities; These utilities include:
  • Page 17 – Privileged Utilities
  • Page 18 – Support Tools Utilities List; Cisco Web utilities; Cisco Web Utilities
  • Page 19 – Cisco Common Utilities
  • Page 20 – Common Utilities; external command line.
  • Page 24 – About the Support Tools Dashboard; ) entered in a browser; Dashboard Privileges; The Support Tools Dashboard recognizes two categories of users:
  • Page 26 – About Support Tools Security; to use Support Tools.
  • Page 27 – About Support Tools Platforms; ICM Platform; The Support Tools Server runs on the following platform:
  • Page 28 – Support Tools Node Platform; Server sp3 platform:; Support Tools Dashboard Browser Support; SP 2 or greater. Other browser platforms are not supported.
  • Page 29 – Frequently Asked Questions About Support Tools; pre-existing installation of Tomcat in use by other applications.
  • Page 31 – Installing and Configuring Support
  • Page 32 – Installing Support Tools
  • Page 33 – About Installing Support Tools; Support Tools Installation Tasks; Step 1. Collect information for the install; Tools privileged user group.
  • Page 34 – Step 3. Create the Distinguished User Account
  • Page 35 – Step 8. Enable ports for Support Tools; Support Tools uses the following ports:; Step 9. Test the installation; Post-Installation Configuration
  • Page 37 – Installation Step 1; For the Support Tools Server:; About the Network Time Server
  • Page 39 – How to Create Support Tools User Groups; Installation Step 2; Support Tools recognizes two categories of users:; To Create Support Tools User Groups; group you define using Active Directory).; Creating Local Accounts on the Support Tools Server; When logging into the Dashboard using a local account, enter
  • Page 41 – Installation Step 8; How to Create the Distinguished User Account
  • Page 42 – If the Distinguished User specified during installation is
  • Page 43 – Installation Step 3; Hardware; Support Tools Server Hardware Prerequisites; in your ICM network.; Support Tools Server Software Prerequisites; be installed and properly configured:; Additional Software Prerequisites
  • Page 44 – certificate must be installed and SSL configured in Tomcat.; Network Access to ICM Nodes; Tools Client will be installed.
  • Page 45 – How to Install the Support Tools Server; Installation Step 4; To Install the Support Tools Server
  • Page 46 – accept the default:
  • Page 48 – Installation Step 5; Support Tools Node Hardware Prerequisites
  • Page 49 – How to Install the Support Tools Node; Installation Step 6; prerequisite hardware and software requirements.; To Install the Support Tools Node; To begin the Support Tools Node installation:
  • Page 50 – . You can install the Support
  • Page 51 – How to Enable Ports for Support Tools; Installation Step 7; Support Tools has the following port requirements:; Tomcat HTTP and HTTPS Port; ports on the firewall.; Support Tools Listening Port; As part of the Support Tools installation/configuration:
  • Page 53 – How to Test the Support Tools Installation; Installation Step 9; To Access the Support Tools Dashboard
  • Page 55 – Configuring Support Tools
  • Page 56 – About Configuring Support Tools; These post-installation configuration options include:
  • Page 57 – How to Modify Support Tools Basic Configuration; To Modify Support Tools Server Configuration
  • Page 58 – To Modify Support Tools Node Configuration
  • Page 60 – If performance degradation persists, Cisco recommends that:
  • Page 61 – How to Configure the Dashboard Login for SSL; To Configure the Dashboard Login for SSL; To configure the Dashboard Login page to use SSL:
  • Page 63 – How to Modify the Process Information List; Modifying the Process Information List
  • Page 64 – Distributing a Modified Process Information List
  • Page 66 – To Install WMI
  • Page 67 – Uninstalling/Reinstalling
  • Page 68 – How to Uninstall Support Tools; To Uninstall the Support Tools Server
  • Page 69 – management tool to delete the
  • Page 70 – How to Re-Install Support Tools; using the same steps employed for an initial installation.; Restoring Customized .bak Files After Re-installation; restored after re-installation to re-introduce customization.
  • Page 72 – Using the Support Tools Dashboard
  • Page 73 – About Using the Dashboard for the First Time; Dashboard that all new users should be aware of.; Accessing Utilities in the Dashboard; groups utilities as:; Selecting a System to Work With; system prior to log collection.; Adding a System to the System List
  • Page 74 – Navigating and Refreshing Pages in the Dashboard
  • Page 75 – How to Access the Support Tools Dashboard; To access the Support Tools Dashboard:
  • Page 76 – How to Use the Select System Screen; Use the Select System screen to:; To Select the Current System; To select the current system:
  • Page 77 – To Add a Support Tools Node to the System List; To add a new node to the system list:
  • Page 78 – How to Use the System Management Screen; To Add a Node to the System List
  • Page 79 – To Delete a Node from the System List; To delete a Support Tools node from the system list:
  • Page 80 – How to End a Dashboard Session; Sessions will not time out as long as your browser remains open.
  • Page 81 – About Dashboard Troubleshooting; Support Tools Dashboard and some possible workarounds.; Login/Connection Problems; or login to the Support Tools Dashboard.
  • Page 82 – Utility Problems
  • Page 84 – Using Support Tools Utilities
  • Page 85 – Using Cisco Web Utilities
  • Page 86 – About Cisco Web Utilities; primarily designed for Web access through the Dashboard.; Cisco Web Utilities at a Glance
  • Page 88 – How to Use the System Interrogate Screen; View system information on:; To View System Information; ICM Information
  • Page 90 – Third-Party Information; To Save System Information to a File; To save system information to a file:
  • Page 91 – interrogate > Files from the Dashboard menu.
  • Page 92 – How to Use the Registry Screen; To View an ICM Registry; Viewing Registries for Multiple Customer Instances
  • Page 93 – To Save Registry Settings to a File; To save registry settings to a file:
  • Page 94 – How to Use the Files Screen; To View a Saved File
  • Page 95 – To Rename a File
  • Page 96 – How to Use the Compare Registries Screen; To Compare the Current System to Another
  • Page 97 – To Compare Two Saved Registry Files
  • Page 98 – Parts of a value that exist only on System 1 are shown in brown bold.; To retrieve the registry for a different instance:; To Copy Key Values Between Registries and Files; comparison to a file before making changes.
  • Page 99 – To Save a Registry Comparison to a File
  • Page 101 – How to Use the Processes Screen; To View Processes
  • Page 102 – selected for termination.; To Save the Processes List to a File; To save processes to a file:
  • Page 103 – How to Use the Services Screen; To View Services
  • Page 104 – To Stop or Start a Service; To stop or start a service on the current system:; Stopping and Starting Dependent Services; To Save the Services List to a File; To save Services to a file:
  • Page 105 – Files from the Dashboard menu.
  • Page 106 – How to Use the Log Collector; Products Supported for Log Collection; Call Manager; Log Collection: General Steps; In order to collect logs in Support Tools you must:
  • Page 107 – What are Merged Logs?; Merge Log Limitations; Merged logs are subject to the following limitations:; Viewing Entries in Merged Logs
  • Page 108 – For example, an ICM log entry might be prefaced by:
  • Page 109 – How to Use the Create Log Group Screen; To Create a Log Group; To create a log group:
  • Page 110 – System: The ICM system name
  • Page 111 – How to Use the Log Groups Screen; To View Details of a Log Group
  • Page 112 – To Edit a Log Group Definition
  • Page 113 – To Rename a Log Group; To rename a log group:; To Delete a Log Group; To delete a log group:
  • Page 114 – How to Use the Create Log Collection Screen; To Create a Log Collection
  • Page 116 – How to Use the Log Collections Screen; To View Details of Log Collections
  • Page 117 – Log File Naming Conventions; To Delete a Log Collection
  • Page 119 – About Using Cisco Web Utilities from a Command Line; machine or connection.; Web Utilities Location; desired. The utility does not terminate until you explicitly quit.
  • Page 120 – Selecting a System to Use; Selecting a Different Target System; system; Selecting a Different Application Server; and targeted at a node named
  • Page 121 – Viewing a list of targetable systems; Getting Help for Command Line Tools; cmdhelp; Embedded Spaces
  • Page 123 – How to Use the Services Utility from a Command Line; To Access the Services Utility from a Command Line; servicecontrol; Using the Services Utility from a Command Line
  • Page 124 – Command Line Options
  • Page 125 – Examples; Viewing and Stopping a Service; description of each entry.
  • Page 127 – To Run the Processes Utility from a Command Line; processcontrol; Using the Processes Utility from a Command Line
  • Page 129 – Viewing and Killing a Process
  • Page 131 – To Run the System Interrogate Utility from a Command Line; interrogate; Using the System Interrogate Utility from a Command Line
  • Page 133 – Viewing System Information
  • Page 134 – How to Use the Registry Utility from a Command Line; To Run the Registry Utility from a Command Line; registry
  • Page 135 – Using the Registry Utility from a Command Line
  • Page 136 – Viewing Registry Information
  • Page 138 – To Run the Compare Registries Utility from a Command Line; regcompare
  • Page 139 – Using the Compare Registries Utility from a Command Line
  • Page 141 – Performing a Registry Comparison; Copying Key Values from one Registry to Another; comparison, as shown in the previous example.
  • Page 143 – To Run the Log Groups Utility from a Command Line; lgtool
  • Page 144 – Using the Log Groups Utility from a Command Line
  • Page 145 – Creating a Log Group
  • Page 147 – To Run the Log Collection Utility from a Command Line; lctool; Using the Log Collection Utility from a Command Line
  • Page 149 – Creating a Log Collection Request
  • Page 150 – Downloading Collected Logs
  • Page 152 – Using Cisco Common
  • Page 153 – About Cisco Common Utilities; Accessing Cisco Common Utilities; icmdba; Cisco Common Utilities Locations
  • Page 154 – Cisco Common Utilities at a Glance
  • Page 158 – How to Use the CICMan Utility; To Access CICMan from the Dashboard; cicman; To Access CICMan from a Command Line on a Node
  • Page 159 – Using CICMan; echo
  • Page 160 – How to Use the CTITest Utility; To Access CTITest from the Dashboard; ctitest; To Access CTITest from a Command Line on a Node
  • Page 161 – Using CTITest; Note: In addition to; abc
  • Page 162 – These vary depending on your CTI Server environment:; Opening a Session; Below is list of frequently used commands in CTITest:
  • Page 165 – How to Use the DBDiff Utility; To Access DBDiff from the Dashboard; dbdiff; To Access DBDiff from a Command Line on a Node
  • Page 166 – You can also use the batch script
  • Page 167 – How to Use the DumpCfg Utility; To Access DumpCfg from the Dashboard; dumpcfg; To Access DumpCfg from a Command Line on a Node
  • Page 169 – How to Use the ICMDBA Utility; Estimate size and bandwidth requirements for databases.; Accessing ICMDBA
  • Page 170 – How to Use the MPTrace Utility; To Access MPTrace from the Dashboard; To Access MPTrace from a Command Line on a Node; merpimcap; Using MPTrace; mptrace
  • Page 172 – How to Use the NICROI Utility; To Access NICROI from the Dashboard; nicroi; To Access NICROI from a Command Line on a Node; Method 1
  • Page 173 – support; Method 2; Using NICROI; Using Tracing in NICROI; nic sfk 4; Log Files
  • Page 174 – mgmt help
  • Page 175 – nmg roi transfer; roilog
  • Page 177 – How to Use the NMStart Utility; To Access NMStart from the Dashboard; nmstart; To Access NMStart from a Command Line on a Node
  • Page 179 – How to Use the NMStop Utility; To Access NMStop from the Dashboard; nmstop; To Access NMStop from a Command Line on a Node
  • Page 181 – How to Use the OPCTest Utility; To Access OPCTest from the Dashboard; opctest; To Access OPCTest from a Command Line on a Node
  • Page 182 – Using OPCTest; help; dump
  • Page 183 – Example; status
  • Page 184 – Debug Information; You can enable specific debugging within OPCTest by issuing the
  • Page 185 – Exiting and Quitting OPCTest; Use the
  • Page 186 – How to Use the Procmon Utility; To Access Procmon from the Dashboard; To Access Procmon from a Command Line on a Node
  • Page 187 – Using Procmon; for use with such processes as PIM, CTISVR and OPC.; Basic Commands; Type; Process-Specific and Troubleshooting Commands; associated with each peripheral, use
  • Page 188 – Samples; This section examines some sample Procmon output.
  • Page 189 – EMS trace in the registry.
  • Page 190 – NumActiveCalls=0 NumAgentsSeen=2
  • Page 191 – How to Use the RTRTrace Utility; start logging for both sides when tracing is enabled.; Accessing RTRTrace; To access RTRTrace on an ICM Call Router, from a command line, enter
  • Page 192 – How to Use the RTTest Utility; To Access RTTest from the Dashboard; To Access RTTest from a Command Line on a Node
  • Page 193 – Using RTTest; cust; Status Output; Status Output: Process
  • Page 195 – Status Output: Controller; Controller; Status Output: Peripheral
  • Page 196 – LastStateChange; Parameter Descriptions; config
  • Page 197 – configrc
  • Page 198 – startrc; Turning up ICM Call Router Tracing with RTTest; debug
  • Page 199 – EMSAllLogFilesMax
  • Page 200 – Turning Off Debug Tracing in RTTest; directive as; Ending an RTTest Session; drained and call routing will be adversely affected.
  • Page 201 – How to Use the SS7NICTrace Utility; Use SS7NICTrace to view and set debug trace bits on an ICM SS7 NIC PG.; Accessing SS7NICTrace; To access SS7NICTrace on an SS& NIC PG, from a command line, enter
  • Page 202 – How to Use the VRUTrace Utility; To Access VRUTrace from the Dashboard; vrutrace; To Access VRUTrace from a Command Line on a Node; vrucap
  • Page 203 – Using VRUTrace; Syntax
  • Page 204 – Using Common Utilities
  • Page 205 – About Common Utilities; these utilities through its interface.; Accessing Common Utilities; sqlew; Common Utilities Locations
  • Page 209 – How to Use the Arp -a Utility; arp; To Access Arp -a from the Dashboard
  • Page 210 – How to Use the CAT Utility; To Access CAT from the Dashboard; CAT; Using CAT
  • Page 211 – variable or into 8 spaces if TABS is undefined.
  • Page 212 – How to Use the CHMOD Utility; To Access CHMOD from the Dashboard; CHMOD; Using CHMOD
  • Page 213 – specifies whether the file should be writable or not
  • Page 214 – How to Use the CP Utility; To Access CP from the Dashboard; CP; Using CP
  • Page 216 – How to Use the DF Utility; To Access DF from the Dashboard; DF; Using DF
  • Page 217 – Print free space for all locatable drives.
  • Page 218 – How to Use the Diff Utility; To Access Diff from the Dashboard; Diff; Using Diff
  • Page 219 – The options for Diff are:
  • Page 221 – How to Use the DU Utility; To Access DU from the Dashboard; DU; Using DU
  • Page 222 – also display the size of each file.
  • Page 223 – How to Use the FGrep Utility; To Access FGrep from the Dashboard; To run FGrep from the Support Tools Dashboard:; Using FGrep; The options for FGrep are:
  • Page 225 – How to Use the Findstr Utility; To Access Findstr from the Dashboard; Findstr; Using Findstr
  • Page 226 – strings
  • Page 227 – Character class: any one character in set
  • Page 228 – How to Use the Grep Utility; To Access Grep from the Dashboard; Grep; Using Grep
  • Page 231 – How to Use the Head Utility; To Access Head from the Dashboard; Head; Using Head
  • Page 233 – How to Use the IPConfig -all Utility; configuration on the computer that is experiencing the problem.; To Access IPConfig -all from the Dashboard; To run IPConfig -all from the Support Tools Dashboard:
  • Page 235 – How to Use the ISQL/W Utility; In the Open field, enter
  • Page 236 – How to Use the LS Utility; To Access LS from the Dashboard; LS; Using LS
  • Page 237 – dir
  • Page 239 – How to Use the MV Utility; To Access MV from the Dashboard; MV; Using MV
  • Page 241 – How to Use the NBTStat Utility; To Access NBTStat from the Dashboard
  • Page 242 – RemoteName
  • Page 243 – How to Use the Net Session Utility; session has been idle.; To Access Net Session from the Dashboard; To run Net Session from the Support Tools Dashboard:
  • Page 244 – How to Use the Net Statistics Server Utility; To Access Net Statistics Server from the Dashboard; To run Net Statistics Server from the Support Tools Dashboard:
  • Page 246 – How to Use the Net Statistics Workstation Utility; To Access Net Statistics Workstation from the Dashboard; From the Dashboard menu, select Cisco Common Tools > Net Statistics
  • Page 248 – How to Use the NetStat Utility; To Access NetStat from the Dashboard; NetStat; Using NetStat
  • Page 249 – Displays the routing table.
  • Page 250 – How to Use the NSLookup Utility; To Access NSLookup from the Dashboard; Using NSLookup; nslookup ip_address or hostname
  • Page 251 – How to Use the PathPing Utility; To Access PathPing from the Dashboard; Using PathPing
  • Page 252 – : Maximum number of hops to search for target.
  • Page 253 – How to Use the Ping Utility; To Access Ping from the Dashboard; To run Ping from the Support Tools Dashboard:; Using Ping; The options for Ping are:
  • Page 254 – : Timeout in milliseconds to wait for each reply.
  • Page 255 – How to Use the PStat Utility; To Access PStat from the Dashboard; To run PStat from the Support Tools Dashboard:; The following example shows sample output from the PStat command.
  • Page 257 – How to Use the RM Utility; To Access RM from the Dashboard; RM; Using RM
  • Page 258 – : print out the name of each file that is removed.
  • Page 259 – How to Use the Route -print Utility; To Access Route -print from the Dashboard; To run Route -print from the Support Tools Dashboard:
  • Page 261 – How to Use the Shutdown Tool Utility; To Access Shutdown from the Dashboard; To run Shutdown from the Support Tools Dashboard:
  • Page 262 – How to Use the SQLEW Utility; Accessing SQLEW
  • Page 263 – How to Use the Stopshut Utility; To Access Stopshut from the Dashboard; stopshut; Using Stopshut
  • Page 264 – How to Use the Strings Utility; To Access Strings from the Dashboard; Using Strings
  • Page 266 – How to Use the Tail Utility; To Access Tail from the Dashboard; Tail; Using Tail
  • Page 267 – : Follow along forever, outputting appended data as the file grows.
  • Page 268 – How to Use the Touch Utility; To Access Touch from the Dashboard; Touch; Using Touch; count
  • Page 269 – mm
  • Page 270 – How to Use the Tracert Utility; To Access Tracert from the Dashboard; tracert; Using Tracert; tracert ip_address or hostname
  • Page 271 – How to Use the WC Utility; To Access WC from the Dashboard; To run WC from the Support Tools Dashboard:; Using WC
  • Page 272 – If no files are given, standard input is read for characters.
  • Page 273 – How to Use the Which Utility; To Access Which from the Dashboard; Using Which
  • Page 274 – prints the pathnames of all of the places where
  • Page 275 – How to Use the WinMSD Utility; NT system configuration information.; Accessing WinMSD
  • Page 276 – Reference
  • Page 277 – from accessing the Dashboard.; To Stop or Start the Support Tools Dashboard/Tomcat; To stop or start the Support Tools Dashboard:
  • Page 278 – How to Stop and Start the Support Tools Server; service on your Support Tools Server machine.; To Stop or Start the Support Tools Server; To stop or start the Support Tools Server:
  • Page 279 – How Stop and Start the Node Agent Service; To Stop or Start the Node Agent Service; To stop or start the node agent service on a Support Tools node:
  • Page 280 – How to Confirm the Support Tools Build Number; To Confirm the Support Tools Build Number
  • Page 281 – The following resources are available to Support Tools users:; Online Resources; Additional Support Tools information is available online at:; To Open a Technical Assistance Call; Providing Information to TAC; Your Support Tools version and build number; To Contact the Cisco TAC
  • Page 283 – Copyright
  • Page 285 – Index
Loading the manual

Cisco Support Tools

User Guide

Release 1.0(1)

May 2004

Updated January 2006

Contains all information necessary to install, configure and use

Cisco Support Tools 1.0(1).

"Loading the manual" means you need to wait until the file loads and becomes available for online reading. Some manuals are very large, and the time they take to appear depends on your internet speed.

Summary

Page 2 - Table of Contents

Cisco Support Tools 1.0 User Guide Table of Contents 2 Table of Contents About Cisco Support Tools Documentation ............................................... 6 PART 1: SUPPORT TOOLS OVERVIEW.........................................................9 About Cisco Support Tools 1.0(1) ..................

Page 6 - About Cisco Support Tools Documentation; An overview of Support Tools; Audience

Cisco Support Tools 1.0 User Guide About Cisco Support Tools Documentation 6 About Cisco Support Tools Documentation Welcome to the User Guide for Cisco Support Tools, version 1.0(1). This guide contains: • An overview of Support Tools • Installation and configuration instructions • Instructions for...

Page 7 - After installation, to access the Support Tools User Guide:

Cisco Support Tools 1.0 User Guide About Cisco Support Tools Documentation 7 The Support Tools Documentation Set The following documentation is available for the Support Tools 1.0(1): Document: Primary Audience: Description: Support Tools User Guide All Support Tools users Provides information on: y...

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