Verizon Network Manager Nodes - Manuals

Page 3 - Table of Contents; Perform Quick Percent Allocations and Termination Changes 8-1

Table of Contents Networx Universal Customer Center Overview ...................... 1-1Product Overview ...................................................................... 2-1Review the Network Control System ....................................... 3-1 Network Control System ........................

Page 5 - System Requirements; What are the site software requirements?; FAQs; SECTION

January 15, 2008 Version 1.08 1-1 Networx Universal Customer Center Overview The Networx Universal Customer Center (NUCC) is a single source solution for fVerizon and fMCI tools. Access all of the tools you need to manage your network 24 X 7 with a single login. • Create and track online orders for ...

Page 7 - Provides a hierarchical view of network and routing options.; Features and Benefits; Construct, edit, and delete plans for greater routing flexibility.

January 15, 2008 Version 1.08 2-1 Product Overview Network Manager Overview Network Manager provides near real-time traffic management for both basic and advanced toll-free services. This is accomplished by providing definition and control of origination, routing, and termination features. Dynamical...

Page 9 - Review the Network Control System; The following three components form the NCS System:

January 15, 2008 Version 1.08 3-1 Review the Network Control System The Network Control System (NCS) is a group of interrelated hardware and software components that process orders placed in Network Manager. The following three components form the NCS System: Network Capabilities System (NetCap) pro...

Page 10 - Network Control System; The following steps outline the process followed by the NCS:

3-2 Version 1.08 January 15, 2008 Network Control System The following steps outline the process followed by the NCS: 1. Enter an order into the Network Manager application. 2. The information is stored in NetCap. 3. The information is sent from NetCap to the SCM. 4. The SCM translates the order inf...

Page 11 - Analyze Nodes-Based Routing; Provides flexibility when routing toll-free numbers.; Node; A set of values that are connected by branches.

January 15, 2008 Version 1.08 4-1 Analyze Nodes-Based Routing Nodes-Based Routing • Provides flexibility when routing toll-free numbers. • Requires no predetermined hierarchy. • Utilizes reusable models, labels, and single-use value nodes. Node • A set of values that are connected by branches. • Cre...

Page 12 - Label

4-2 Version 1.08 January 15, 2008 Analyze Node-Based Routing, cont’d Label • Group of values of the same type that is assigned to a branch in a model. • Required if a branch contains more than six values. • Used in multiple models. • Can be edited and changes apply globally. • Deleted after two mont...

Page 13 - Routing Node Types

January 15, 2008 Version 1.08 4-3 Routing Node Types Routing Node Types • CCR : Country Code Routing • CLI : Calling Line Identifier • CLR : Calling Line Identifier Ranges • DOM : Day of Month • DOW : Day of Week • DOY : Day of Year • LAT : North American Lata Routing • NPA : North American Numberin...

Page 15 - Identify Details in the Navigation Tree; Home; Search; Number; Continue

January 15, 2008 Version 1.08 5-1 Identify Details in the Navigation Tree The main navigation tree on the Network Manager Home page enables you to navigate and view the set, number, and plan details. When you initially enter Network Manager, the Search dialog appears enabling you to search for a Cor...

Page 16 - Navigation Tree Node Details; Expand

5-2 Version 1.08 January 15, 2008 Navigation Tree Node Details Expand 1. Expand the Corp ID that contains the toll-free number, set, or plan with which you want to work. 2. Expand NLP to view sets of your toll-free numbers. A Number Level Plan (NLP) is used to route a single toll-free number. 3. Exp...

Page 17 - Navigation Tree Node Details, cont’d; The; Corporation Details; Lists the Corp ID in which you are working.; Plan Level

January 15, 2008 Version 1.08 5-3 Navigation Tree Node Details, cont’d The Home page is the first dialog that appears when you open Network Manager. It enables you to view node details of any Corp ID node assigned to you. You can access components to view, add, edit, delete, validate, and submit rou...

Page 18 - Set Details

5-4 Version 1.08 January 15, 2008 Navigation Tree Node Details, cont’d Set Details • Lists the Set ID in which you are working. • Displays the Set Level of the plan. Plans that are assigned to Set 888 are plan level 0. Plans assigned to a subset of Set 888 are set level 1. Number Details • Displays ...

Page 19 - View and Print a Plan; side of the; View; icon on the toolbar. The; Print; icon on the toolbar to print the tree view diagram.

January 15, 2008 Version 1.08 6-1 View and Print a Plan You can view and print nodes-based plans. This is useful before editing or implementing a plan. 1. Select the plan you want to view from the navigation tree on the left side of the Home page. 2. Click the View icon on the toolbar. The Routing P...

Page 20 - View Plan Details; Change Plan; from the; Plan Details; Cancel; Routing Plan Maintenance

6-2 Version 1.08 January 15, 2008 View Plan Details The Plan Details dialog enables you to view the options you selected when you created the plan. You can change the plan name or time zone by right-clicking on the plan name and selecting Change Plan (refer to Module 2 for instructions on changing a...

Page 21 - View the Details of a Parent or Child Node; Select the node you want to view from the; View Model; View Label; to see the values on a label.; OK; to return to the

January 15, 2008 Version 1.08 6-3 View the Details of a Parent or Child Node Network Manager enables you to view the values of a parent or child node. 1. Select the node you want to view from the Routing Plan Maintenance dialog. 2. Right-click and select View . The View Model dialog appears. 3. Sele...

Page 22 - View Termination Details; Termination Details; Node Routing Maintenance

6-4 Version 1.08 January 15, 2008 View Termination Details The Termination Details dialog has a four-tab structure that enables you to view Detail, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and Outbound details of a selected termination during plan viewing, ...

Page 23 - View Termination Details, cont’d; Detail Tab

January 15, 2008 Version 1.08 6-5 View Termination Details, cont’d Termination Details Termination NodeInformation Displays the Termination ID and Description, Service ID, the termination’s Corp ID, indicator for a Cross Corp Term, and Network Call Redirect (NCR). Detail Tab Displays the activation ...

Page 24 - View a Structure; You can view a structure in a plan while in; STR

6-6 Version 1.08 January 15, 2008 View a Structure You can view a structure in a plan while in View mode. Figure 6-5: Routing Plan Maintenance 1. Select the STR node. 2. Right-click and select Expand Structure . The structure appears. Figure 6-6: Routing Plan Maintenance

Page 25 - Implement a Plan; Select the plan you want to implement.; to NLP

January 15, 2008 Version 1.08 7-1 Implement a Plan Implement a plan to make it the active routing for the toll-free number, or schedule it to make it active at a future date and time. Figure 7-1: Home Page 1. Expand the Corp ID, NLP, Set ID, and toll-free number. 2. Select the plan you want to imple...

Page 26 - Implementation Details; Activate Trigger Points; Trigger Point; As soon as possible; Effective Date and Time; Rollback; Rollback Date and; Submit; Results of the IMPL request

7-2 Version 1.08 January 15, 2008 Implementation Details Figure 7-2: Implementation Details 4. Select Activate Trigger Points in the Trigger Point section to activate trigger points when the plan is implemented. This option is only available if Trigger Points are in the plan. 5. De-select the As soo...

Page 27 - Implement Order Results; Refresh; For Your Information

January 15, 2008 Version 1.08 7-3 Implement Order Results Figure 7-3: Result of the IMPL request 8. Click OK in the Results of the IMPL request dialog to return to the Home page. 9. Select the Set level on the navigation tree. 10. Click the Refresh icon on the toolbar to see the results of your impl...

Page 29 - Perform a Quick; Quick

January 15, 2008 Version 1.08 8-1 Perform Quick Percent Allocations and Termination Changes Network Manager enables you to adjust percent allocations in real-time through the Quick function. The Quick function also enables you to replace, add, and delete terminations, treatments, and change DAL term...

Page 30 - Change the Percent Allocation; Close; Approve

8-2 Version 1.08 January 15, 2008 Change the Percent Allocation Figure 8-2: Routing Plan Maintenance - Quick Change 3. Double-click the lightning bolt on the branch you want to change a percent node. The Quick Change dialog automatically appears. 4. Double-click the termination you want to adjust. 5...

Page 31 - Set a Rollback Date and Time; Remarks; Select rollback date

January 15, 2008 Version 1.08 8-3 Set a Rollback Date and Time Figure 8-3: Submit Percent Allocation Change 9. Type remarks in the Remarks field, if applicable. 10. Click Continue to permanently save and complete the percent allocation change. -OR- Check the Rollback Order option to go back to the o...

Page 32 - Replace a Termination; Select a toll-free number from the navigation tree on the; Replace with TRM; Lterm Select

8-4 Version 1.08 January 15, 2008 Replace a Termination 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Node Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change the term...

Page 34 - Add Termination; LTerm Select; Quick Change

8-6 Version 1.08 January 15, 2008 Add a Termination (Quick) 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change the termi...

Page 35 - Add a Termination, cont’d; to permanently save and complete the termination(s) changes.; Rollback Order; option to go back to the original percent allocation and

January 15, 2008 Version 1.08 8-7 Add a Termination, cont’d 12. Click Continue to permanently save and complete the termination(s) changes. -OR- Check the Rollback Order option to go back to the original percent allocation and termination(s) at a later date. Select a date and time from the Select ro...

Page 36 - Delete a Termination or Treatment (Quick)

8-8 Version 1.08 January 15, 2008 Delete a Termination or Treatment (Quick) 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to ...

Page 37 - Redefine a DAL Termination; Redefine DAL TRM; DAL Termination Node

January 15, 2008 Version 1.08 8-9 Redefine a DAL Termination 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change a DAL te...

Page 38 - Redefine a DAL Termination, cont’d

8-10 Version 1.08 January 15, 2008 Redefine a DAL Termination, cont’d Figure 8-9: DAL Termination Node - Redefine a DTR 6. Select the Cross Corp from the Cross Corp drop-down list, to change the corporation you are terminating, if applicable. 7. Select the Service ID from the Service ID drop-down li...

Page 39 - Limited Quick

January 15, 2008 Version 1.08 8-11 Limited Quick Through security entitlements (Module 3 Section 9), your company administrator can set restrictions on users to limit them to Quick changes only. The Limited (Super) Quick function enables you to change the percent allocation for a Number, EVS, SRP, o...

Page 40 - Limited Quick, cont’d; Submit Quick; Type remarks in the

8-12 Version 1.08 January 15, 2008 Limited Quick, cont’d 8. Click Approve . The Submit Quick dialog appears. Figure 8-11: Submit Quick with Pending Order 9. Type remarks in the Remarks field, if applicable. 10. Click Continue . The Home page reappears. Note: Users can be restricted to the Limited Qu...

Page 41 - Perform a Quick from the Integrated Call Tree (ICT); do not; have this option; ICT

January 15, 2008 Version 1.08 8-13 Perform a Quick from the Integrated Call Tree (ICT) The Integrated Call Tree (ICT) enables you to view your plans in one view and execute quick percent allocations. Plans that are built using ICT features (voice nodes) do not have this option available. Figure 8-12...

Page 42 - Perform a Quick from the ICT, cont’d; Enter; Quick Orders

8-14 Version 1.08 January 15, 2008 Perform a Quick from the ICT, cont’d All of your percent allocated terminations are highlighted. You can change the percentage for each percent allocation node, if applicable. Figure 8-13: ICT 3. Double-click the highlighted termination for which you want to change...

Page 43 - Submit an ICT Quick Order; Quick Order

January 15, 2008 Version 1.08 8-15 Submit an ICT Quick Order The Quick Order dialog displays the toll-free number, Plan ID, Order #, and Action. When it shows that your order was successful in the Action column, you can go to Order Maintenance to make sure it is complete. Figure 8-14: Quick Orders 8...

Page 45 - View Plan History and Compare; View the Order History for a Plan; Select a plan from the navigation tree on the; Show History; Order List

January 15, 2008 Version 1.08 9-1 View Plan History and Compare You can view the order history for a plan as well as compare order differences. This enables you to view what changes were made to a plan and how it was routed before the changes were made. View the Order History for a Plan Figure 9-1: ...

Page 46 - Ctrl; key to select the two orders you want to compare.; Show Differences; Order Differences

9-2 Version 1.08 January 15, 2008 Show History Figure 9-2: Order List 3. Use your Ctrl key to select the two orders you want to compare. 4. Right-click and select Show Differences . The Order Differences dialog appears. Note: You can only compare the differences on Edit and Quick orders.

Page 47 - Text; icon to view the values/labels on the plan branches.; Blue; icon. The difference for each branch appear in the

January 15, 2008 Version 1.08 9-3 Figure 9-3: Order Differences 1. Click the Text icon to view the values/labels on the plan branches. • Blue - Shows the differences. • Pink - Indicates that there are possible differences. If you select a pink branch, it verifies whether or not there are differences...

Page 48 - Order Differences Toolbar; The following example describes each icon on the

9-4 Version 1.08 January 15, 2008 Order Differences Toolbar The following example describes each icon on the Order Differences toolbar. Figure 9-4: Order Differences Note: Refer to page 9-6 for the definitions of Order and Value differences.

Page 49 - Plan Compare; You can compare two plans to view the differences between them.; Mark for Differences; Select the second plan you want to compare.; Value Differences

January 15, 2008 Version 1.08 9-5 Plan Compare You can compare two plans to view the differences between them. Figure 9-5: Home Page 1. Select a plan from the navigation tree on the Home page. 2. Right-click and select Mark for Differences . The plan becomes highlighted. Figure 9-6: Show Differences...

Page 51 - Copy Classic to Nodes; plan to a Nodes plan.

January 15, 2008 Version 1.08 10-1 Copy Classic to Nodes You can copy an advanced classic plan to create a new nodes-based plan for a Number Level Plan (NLP), a Super Routing Plan (SRP), or an Enhanced Voice Services (EVS) plan. Converting a plan to nodes increases your routing capability on the giv...

Page 52 - Copy Classic to Nodes, cont’d; Copy To Nodes; Copy Plan; Create a node to block Canadian traffic; . This option is not available if; Create Order; Click; Create Inventory; to copy, create, and approve the nodes routing plan and make it

10-2 Version 1.08 January 15, 2008 Copy Classic to Nodes, cont’d 3. Right-click and select Copy To Nodes . The Copy Plan dialog displays. Figure 10-2: Copy Plan to Nodes 4. Select the Plan Id you want associated with this plan. 5. Enter a plan description, if applicable. 6. Enter any remarks, if pre...

Page 53 - Edit; to approve the order and create your plan. The; on the number until the order completes.

January 15, 2008 Version 1.08 10-3 Copy Classic to Nodes, cont’d Figure 10-3: Classic to Nodes Routing Plan 9. Click Edit . This enables you to edit the plan, if desired (refer to Section 5 of the Nodes Module 2 User Guide). 10. Click Approve to approve the order and create your plan. The Order dial...

Page 54 - Change Your Main Plan; Right-click on the plan name and select

10-4 Version 1.08 January 15, 2008 Change Your Main Plan Before you can delete the classic plan, you must make your new plan the main plan. 1. Select your nodes-based plan. 2. Click View . The routing plan displays. 3. Right-click on the plan name and select Change Plan . The Plan Level Info Update ...

Page 55 - Delete a Classic Plan; Order; Delete; Delete Plan; Order Manager

January 15, 2008 Version 1.08 10-5 Delete a Classic Plan You can delete plans that you no longer need. Deleting a plan requires approval through Order Management . This is to ensure that you are not deleting a plan unintentionally. Figure 10-5: Delete a Classic Plan 1. Select the classic plan you wa...

Page 57 - View and Maintain Orders; Pending; Orders

January 15, 2008 Version 1.08 11-1 View and Maintain Orders Order Maintenance enables you to view order details as well as edit and delete orders that are in a Pending or Incomplete status. You can use the Order Filter to search for orders by a variety of criteria, such as order number, type, status...

Page 58 - Use the Order Filter; on the; Effective Date + Time; tab to filter orders by the effective date and time.; Save this filter as default; if you want this to be your default order filter.; Columns; to add or remove columns from the

11-2 Version 1.08 January 15, 2008 Use the Order Filter Figure 11-2: Order Filter 3. Choose an order number, order type, or order status from the corresponding drop-down lists on the Order Information tab. 4. Type a routing number, if desired, in the Routing Num field if you did not select one from ...

Page 59 - Set Column Preferences; Up; Order Filter

January 15, 2008 Version 1.08 11-3 Set Column Preferences All of the columns in the Order List are automatically selected to be included. Figure 11-3: Column Preferences 1. Select a column and click < to remove a column from the Selected Columns and place it in Available Columns . -OR- Select mor...

Page 60 - View the Order List

11-4 Version 1.08 January 15, 2008 View the Order List Figure 11-4: First half of Order List Figure 11-5: Second half of Order List

Page 61 - Interpret the Order List

January 15, 2008 Version 1.08 11-5 Interpret the Order List You can view the details of an order in the Order List by understanding the column headings. The following tables list the columns and their descriptions in the Order List. Refer to Figure 10-4 on the previous page. Refer to Figure 10-5 on ...

Page 62 - View the Details of an Order; View Details

11-6 Version 1.08 January 15, 2008 View the Details of an Order 1. Select an order from the Order List dialog. 2. Click View Details . The Order Manager dialog appears. Figure 11-6: Order Manager 3. Click the Order Details tab to view specific details about the order. -OR- Click the Order Errors tab...

Page 63 - Edit an Order

January 15, 2008 Version 1.08 11-7 Edit an Order 1. Select an order from the Order List dialog. 2. Click Edit . The Order Manager dialog appears. 3. Click Approve to approve an order. -OR- Click Unapprove to unapprove an order. -OR- Click Zap to delete an order. -OR- Change the effective date and ti...

Page 64 - View the Order Calendar; Order | Calendar View

11-8 Version 1.08 January 15, 2008 View the Order Calendar You can view a schedule of your future plan implementations in the calendar view. 1. Select a number from the navigation tree on the Home page. 2. Click Order | Calendar View from the menu items on the Home page. The Order Calendar dialog di...

Page 65 - Access Help; Help

January 15, 2008 Version 1.08 12-1 Access Help While our customer service organizations can assist you with any questions you have about Network Manager, the quickest way to obtain help is by using the online help. Help includes a glossary of terms and is available for topics and tasks. Figure 12-1:...

Page 67 - Obtain Customer Support; Select

January 15, 2008 Version 1.08 13-1 Obtain Customer Support Contact Customer Support for any Networx Universal Customer Center related issues. They can assist you with product and platform questions, errors, and password resets. Contact your account team with any account specific questions on equipme...

Page 69 - Index

Index A ANI Tab ....................................... 6-5 C Copy Classic to Nodes .............. 10-1 Corp Details ................................ 5-3 Create and Insert EVS Terminations 10-1 Customer Support ..................... 13-1 D DAPs ........................................... 3-1 Delete ...