Page 3 - TABLE OF CONTENTS; INTRODUCTION
PN 9001113A TABLE OF CONTENTS INTRODUCTION General Description 1-2 Theory Of Operation 1-2 Switches And Indicators 1-4 Connection Ports 1-6 TECHNICAL DATA Physical Characteristics 2-1 Power 2-1 Enviromental 2-1 Print 2-1 Media 2-1 Ribbon 2-2 Sensing 2-2 Interface Modules 2-2 Processing 2-2 Character...
Page 7 - SATO M10e Service Manual; PROVIDES INFORMATION THAT, IF UNHEEDED, MAY
SATO M10e Service Manual PN: 9001113A Page 1-1 1 INTRODUCTION This manual is laid out consistent with the product discussed and provides all of the informationrequired for general printer configuration, troubleshooting, and maintenance. For specializedprogramming, refer to the Programming Manual loc...
Page 8 - GENERAL DESCRIPTION; Printer Programming Reference; THEORY OF OPERATION
Section 1: Introduction SATO M10e Service Manual PN: 9001113A Page 1-2 GENERAL DESCRIPTION The M-10e printer is a wide carriage thermal printer designed specifically to address the need forlarge high resolution labels. It can print labels as large as 10.5 inches wide x 16.5 inches highwith a resolut...
Page 9 - Correct signals initiates print head activity.
Section 1: Introduction SATO M10e Service Manual PN 9001113A Page 1-3 Correct signals initiates print head activity. Figure 1-1, Front View Figure 1-2, Interior View Width Height Depth Power Switch Display Panel Access Cover Operator Panel Paper Exit Ribbon Supply Spindle Empty Ribbon Core Head Rele...
Page 10 - SWITCHES AND INDICATORS; SWITCHES
Section 1: Introduction SATO M10e Service Manual PN: 9001113A Page 1-4 SWITCHES AND INDICATORS The table below identifies and defines printer switches and indicators for operator interface. Theaccompanying graphics display their locations and appearance Figure 1-3, Front Panel SWITCHES Power Switch ...
Page 12 - CONNECTION PORTS
Section 1: Introduction SATO M10e Service Manual PN: 9001113A Page 1-6 CONNECTION PORTS These ports are externally accessable and permit connection of the accessories andattachments necessary for printer programming and operation. Not listed here, are theconnection ports of circuit boards not extern...
Page 13 - TECHNICAL DATA; PHYSICAL CHARACTERISTICS
SATO M10e Service Manual PN: 9001113A Page 2-1 2 TECHNICAL DATA All technical data deemed pertinent has been tabulated below for quick reference. Find therelative section header and then locate the specific type of technical data in th left column. PHYSICAL CHARACTERISTICS Width 18.7 Inches (475 mm)...
Page 14 - CHARACTER FONT CAPABILITIES
Section 2: Technical Data SATO M10e Service Manual PN: 9001113A Page 2-2 Maximum Caliper .008 Inches (0.21 mm) Maximum Roll Diameter 7.8 Inches (200 mm), Wound face inward Minimum Core Diameter 3 Inches (76.2 mm) RIBBON Maximum Width 10.7 Inches (273 mm) Length 984 Feet (300 m) Thickness 4.5 Microns...
Page 17 - INTERFACE SPECIFICATIONS; INTERFACE TYPES; flow control protocols. See these sections for more details.
SATO M10e Service Manual PN: 9001113A Page 3-1 3 INTERFACE SPECIFICATIONS This section presents the interface specifications for the M10e printer. These specificationsinclude detailed information on how to properly interface the printer with the host system. INTERFACE TYPES To provide flexibility in...
Page 18 - DTR; IEEE1284 PARALLEL INTERFACE
Section 3: Interface Specifications SATO M10e Service Manual PN: 9001113A Page 3-2 With an empty receiving buffer, the status of DTR is “high” (in X-On status if using X-On/X-Off) meaning the printer is ready to receive data. When the receive buffer is holding 2.0 MB of data(.95 MB from being full),...
Page 19 - Signals required for ieee 1284 mode.
Section 3: Interface Specifications SATO M10e Service Manual PN 9001113A Page 3-3 SPECIFICATIONS Printer Connector AMP 57-40360 DDK (or equivalent) Cable Connector AMP 57-30360 DDK (or equivalent) Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0V, Low = 0V to -0.4V Dat...
Page 20 - RS232 SERIAL INTERFACE; SPECIFICATIONS
Section 3: Interface Specifications SATO M10e Service Manual PN: 9001113A Page 3-4 RS232 SERIAL INTERFACE The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printerby the user. SPECIFICATIONS Asynchronous ASCII Half-duplex communicationReady/Busy Hardware Flow...
Page 21 - operates in a manner similar to
Section 3: Interface Specifications SATO M10e Service Manual PN 9001113A Page 3-5 R EADY /B USY F LOW C ONTROL Ready/Busy is the hardware flow control method for the serial interface on the M-84PROprinters. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifiesthe h...
Page 22 - flow control are constructed in the same way; LOCAL AREA NETWORK (LAN) OPTIONAL INTERFACE
Section 3: Interface Specifications SATO M10e Service Manual PN: 9001113A Page 3-6 D ATA S TREAMS The data streams for X-On/X-Off and Ready/Busy flow control are constructed in the same way as they are for Ready/Busy flow control (<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . .<...
Page 23 - BI-DIRECTIONAL COMMUNICATIONS; STREAM IDENTIFICATION
Section 3: Interface Specifications SATO M10e Service Manual PN 9001113A Page 3-7 BI-DIRECTIONAL COMMUNICATIONS This is a two-way communications protocol between the host computer and the printer, thusenabling the host to check printer status. When Bi-Com 4 communications is selected, there is nobus...
Page 24 - hexadecimal) is returned if there are no errors and a NAK
Section 3: Interface Specifications SATO M10e Service Manual PN: 9001113A Page 3-8 P RINT J OB Upon receipt of a valid print job (<ESC>A . . . <ESC>Z), an ACK (06 hexadecimal) will bereturned by the printer if there are no errors and a NAK (16 hexadecimal) if a printer error exists. P RI...
Page 25 - ACCESSORIES INSTALLATION; LABEL CUTTER INSTALLATION
SATO M10e Service Manual PN: 9001113A Page 4-1 4 ACCESSORIES INSTALLATION The following procedures provide in-depth instructions on the installation of all optionalaccessories. Each accessory is a purchase option that may not apply to your setup. Refer to thelist below to determine if any are applic...
Page 27 - 1 Configure the printer for cutter accessory operation.; PCMCIA MEMORY EXPANSION; IF USING A TOOL TO REMOVE THE EEPROM CHIP, ENSURE
Section 4: Accessories Installation SATO M10e Service Manual PN 9001113A Page 4-3 11 Configure the printer for cutter accessory operation. 12 Apply media stock and ribbon as applicable and test cycle to ensure proper function.13 Install the left, right, front, and top housing covers. PCMCIA MEMORY E...
Page 28 - When the printer emits an audible beep, release the LINE key.; LCD DISPLAY: ADVANCED MODE
Section 4: Accessories Installation SATO M10e Service Manual PN: 9001113A Page 4-4 4 Insert clock chip (3) into the vacant IC Socket (4). Figure 4-2, EEPROM Installation 5 Connect the power supply cord.6 Factory Reset as directed in the Factory Reset section of this manual.7 Press and hold the LINE ...
Page 29 - INTERFACE MODULE UPGRADE
Section 4: Accessories Installation SATO M10e Service Manual PN 9001113A Page 4-5 12 Press the LINE/FEED keys to scroll to the desired date and time values and press ENTER between each. 13 Cycle the printer off and then on again to begin printing.14 Refer to Programming Manual for command sequences ...
Page 31 - PRINTER CONFIGURATION; DIP SWITCH PANELS; Sets the printer to receive either 7 or 8 data bits for each byte; SETTING; ON
SATO M10e Service Manual PN: 9001113A Page 5-1 5 PRINTER CONFIGURATION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) located on the front panel under a protectivecover. A third DIP switch is located on the RS232C Serial Adapter card and is used to set theRS232C transmit/receive parame...
Page 33 - PRINTER SET UP; Selects between direct thermal printing on thermally sensitive
Section 5: Printer Configuration SATO M10e Service Manual PN 9001113A Page 5-3 PRINTER SET UP Print Mode Selection (DSW2-1): Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon. Sensor Type Selection (DSW2-2): Selects between the use of a...
Page 36 - When Back-Feed is enabled, the printer will position the last; External Signal Interface:; Allows an external device to initiate a label print for
Section 5: Printer Configuration SATO M10e Service Manual PN: 9001113A Page 5-6 Back-Feed Selection (DSW3-4): When Back-Feed is enabled, the printer will position the last printed label for dispensing and retract it before printing the next label. The amount of backfeedoffset is adjustable. External...
Page 37 - Allows the applicator to reprint the current label in; DEFAULT SETTINGS
Section 5: Printer Configuration SATO M10e Service Manual PN 9001113A Page 5-7 Repeat Print via External Signal (DSW3-8): Allows the applicator to reprint the current label in the print buffer. DEFAULT SETTINGS All switches are placed in the Off default position for shipping. This will result in the...
Page 38 - POTENTIOMETER ADJUSTMENTS; Press the FEED key to cease printing when complete.; SOFTWARE DEFAULT SETTINGS
Section 5: Printer Configuration SATO M10e Service Manual PN: 9001113A Page 5-8 Once the default operation is complete, a DEFAULT COMPLETED message will be displayed onthe LCD panel. The printer should be powered off while this message is being displayed (or afterthe beep is heard. This saves the de...
Page 39 - Repeat steps 4 and 5 until a label is fully released from the liner.; LCD PANEL CONFIGURATION
Section 5: Printer Configuration SATO M10e Service Manual PN 9001113A Page 5-9 B ACKFEED O FFSET When a label is printed it must be correctly positioned for dispensing and application. Thusly, theprinter advances the label stock sufficiently for the printed label to be dispensed. After the labelhas ...
Page 41 - ADVANCED MODE; Displays the firmware during the initialization.
Section 5: Printer Configuration SATO M10e Service Manual PN 9001113A Page 5-11 PITCH OFFSET + 00mm Label Pitch is the distance from the leading edge (the edge that comes out ofthe printer first) of each label. The leading edge position can be adjustedrelative to the print head (+/- 49 mm) in increm...
Page 42 - SET CALENDAR; Day - Press the LINE key to increase and the FEED key to decrease the; LCD DISPLAY
Section 5: Printer Configuration SATO M10e Service Manual PN: 9001113A Page 5-12 PRINT OFFSETV:+0000 H:+0000 Vertical Offset is the distance down from the leading edge (the edge of thelabel that comes out of the printer first) to the first vertical print position. Apositive setting moves the label e...
Page 43 - TRUETYPEFONTCOPY
Section 5: Printer Configuration SATO M10e Service Manual PN 9001113A Page 5-13 IGNORE CR/LF YES NO This selection tells the printer to strip out all carriage return/line feed pairs (CR/LF) from the data stream, including graphics and 2D bar codes. It is usedprimarily to maintain compatibility with ...
Page 44 - COMPLETED
Section 5: Printer Configuration SATO M10e Service Manual PN: 9001113A Page 5-14 CARD COPY/FORMAT XXXXXXX ERROR 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line:R/W Error Indicates a Read/Write error occured No Card Error Indicates...
Page 46 - Note: Formatting the Memory will destroy any stored data.; SERVICE MODE
Section 5: Printer Configuration SATO M10e Service Manual PN: 9001113A Page 5-16 CARD FORMAT YES NO Before a PCMCIA card can be used, it must be formatted. Note: Formatting a card destroys all data currently stored on the card. 1. Use the CURSOR keys to step the cursor to desired option. If Yes is s...
Page 47 - GAP
Section 5: Printer Configuration SATO M10e Service Manual PN 9001113A Page 5-17 GAP [X.XXV] INPUT [X.XV] GAP - When setting the “gap” threshold, the voltage shown on the top line ofthe display must be measured with nothing but the backing in the sensor andthen again with a label still attached to th...
Page 50 - COUNTERS MODE; meters) stored in the counter will be displayed. The maximum is 8.
Section 5: Printer Configuration SATO M10e Service Manual PN: 9001113A Page 5-20 IEEE1284 ACK SIGNAL 00.5 If the printer is placed in the Single Item Buffer Mode (DSW2-5 = ON), thisselection allows the width of the IEEE1284 ACK pulse to be set. In the Multi-Item Buffer Mode, this display will be ski...
Page 51 - TEST PRINT SIZE; Note: This screen will not be displayed for the Memory Test Label.; INITIALIZING; DEFAULT SETTING
Section 5: Printer Configuration SATO M10e Service Manual PN 9001113A Page 5-21 TEST PRINT MODE The Test Print Mode offers 4 different status labels for troubleshooting. If DSW3-5 is in the OFF position,the Test Print cycle must be initiated with a Print Start signal on the EXT connector You enter t...
Page 53 - USER DOWNLOAD
Section 5: Printer Configuration SATO M10e Service Manual PN 9001113A Page 5-23 CLEAR NON-STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate the requirements ofdifferent host systems. However, if the printer is to be used with a system that does not use t...
Page 54 - HEX DUMP MODE; ONLINE; and power the printer off and then back on.
Section 5: Printer Configuration SATO M10e Service Manual PN: 9001113A Page 5-24 HEX DUMP MODE In addition to the Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimalformat to allow the data stream to be examined for errors and troubleshooting. LCD DISPLAY DEF...
Page 55 - TROUBLESHOOTING; ERROR SIGNALS; ERROR LED
SATO M10e Service Manual PN: 9001113A Page 6-1 6 TROUBLESHOOTING This manual section is provided for assistance in identifying the route cause of inadequateperformance or complete failure. Whereas simple instructions may be provided here for problemcorrection, their indepth procedures will most like...
Page 56 - TROUBLESHOOTING TABLE
Section 6: Troubleshooting SATO M10e Service Manual PN: 9001113A Page 6-2 TROUBLESHOOTING TABLE Use the tables below to isolate problems based on their symptoms. Refer to their relativeprocedures as applicable to correct the problem. CARDCOPYFORMAT XXXXXXXERROR 3 short Possible read/write error, car...
Page 59 - RS232 SERIAL INTERFACE TROUBLESHOOTING; While checking the hex dump printout, look for OD; UNIVERSAL SERIAL BUS (USB) INTERFACE TROUBLESHOOTING; NEVER CONNECT OR DISCONNECT INTERFACE CABLES
Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-5 RS232 SERIAL INTERFACE TROUBLESHOOTING • Ensure the serial cable is thoroughly connected to the PC and the printer. • Ensure the serial cable is not defective. The minimum requirements is that a Null ModemCable be used and that...
Page 60 - PARALLEL INTERFACE TROUBLESHOOTING
Section 6: Troubleshooting SATO M10e Service Manual PN: 9001113A Page 6-6 4 Ensure that the View Device By Type is checked. 5 Scroll down to SATO-USB Device and ensure that errors do not exist. Reinstall as required. 6 Reboot the PC and the printer. 7 Contact Microsoft technical support for further ...
Page 61 - LAN ETHERNET INTERFACE TROUBLESHOOTING; If the printer does not come up ready; : Ensure the printer is powered on, all cables are; If the printer comes up ready but will not print:; There is a problem with the interface
Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-7 LAN ETHERNET INTERFACE TROUBLESHOOTING • If the printer does not come up ready : Ensure the printer is powered on, all cables are connected, and the printer is on-line. If possible, connect a terminal to the serial port andobse...
Page 62 - TCP/IP TROUBLESHOOTING; printer
Section 6: Troubleshooting SATO M10e Service Manual PN: 9001113A Page 6-8 • Check the individual troubleshooting sections provided with the Ethernet Plug-In InterfaceModule for additional causes of intermittant printer problems. TCP/IP TROUBLESHOOTING If unable print to the print server while using ...
Page 63 - NETWARE TROUBLESHOOTING
Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-9 • If unable to print from DEC TCP/IP Services for VMS (UCX), ensure that a 2.0B or latersoftware version is used. Earlier versions will not function with SATO enhanced ethernetadapters. • If jobs are run in conjunction or do no...
Page 64 - Ensure the NetWare user limits have not been exceeded.; WINDOWS NT/LAN SERVER TROUBLESHOOTING; ipaddress
Section 6: Troubleshooting SATO M10e Service Manual PN: 9001113A Page 6-10 • Ensure that at least one NetWare file server has been enabled using the SET NETWARESERVER and ENABLED commands. • Ensure the NetWare user limits have not been exceeded. • If V3.00 or earlier firmware is used, ensure that ei...
Page 65 - Restart the system and add the HP JetAdmin service.; DIAGNOSTIC LABEL PRINTING; Power on the printer.
Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-11 • If Windows NT queues lock up when the active print job is deleted, try setting the IP timeoutto one (1) minute with the console command SET IP TIMEOUT 1. • 1pr/1pd related problems were remedied with the V3.46 firmware revis...
Page 66 - Place the printer in the off-line mode by pressing the LINE key.; TP TEST MODULE USAGE; NOTE: Refer to Figure 6-2 for the correct Test Module position.; DIAL
Section 6: Troubleshooting SATO M10e Service Manual PN: 9001113A Page 6-12 3 Place the printer in the off-line mode by pressing the LINE key. 4 Place the DSW2-4 switch in the ON position. 5 Press the LINE key to place the printer back on-line. 6 Press the FEED key to activate the print process. 7 Re...
Page 67 - RIBBON SENSOR OPERATION VERIFICATION; Access the dip switches located on the Operator Panel.
Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-13 Figure 6-1, TP Test Module Usage RIBBON SENSOR OPERATION VERIFICATION Verification that the ribbon sensor is operational may be achieved using the Operator Panellocated on the front housing cover. 1 Access the dip switches loc...
Page 68 - 0 Press the ENTER key to select and advance to the next display.
Section 6: Troubleshooting SATO M10e Service Manual PN: 9001113A Page 6-14 8 Press and hold the FEED key while switching on the printer. 9 Release the FEED key when the printer emits an audible beep. 10 Press the ENTER key to select and advance to the next display. 11 Press the ENTER key again and e...
Page 69 - REPLACEMENT PROCEDURES; PRINT HEAD REPLACEMENT
SATO M10e Service Manual PN: 9001113A Page 7-1 7 REPLACEMENT PROCEDURES The SATO M10e Printer contains replaceable components and sub-assemblies. This sectioncontains step-by-step instructions for the removal and replacement of those primary componentsand sub-assemblies that are subject to wear or d...
Page 70 - ROLLER BELT REPLACEMENT; Switch off the printer and disconnect the power supply cord.
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-2 7 Secure replacement print head (2) to print assembly (3) using post screw (1).8 Restore power, test cycle, and adjust as required in accordance with relative procedures. ROLLER BELT REPLACEMENT The M10e Printer utilize...
Page 71 - Reattach right housing cover, restore power, and test cycle.; RIBBON BELT REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-3 3 Loosen screw (2) to relieve tension on belt (1) by tension roller (3).4 Withdraw belt (1) from platen roller pulley (4), feed roller pulley (5), motor spindle (6), and tension roller (3). 5 Apply replacement belt (1) o...
Page 72 - PLATEN ROLLER REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-4 9 Adjust belt (3) tension and secure motor (10) to ribbon frame (6). 10 Secure cover (2) to ribbon frame (6) using two screws (1). Figure 7-3, Ribbon Belt Replacement PLATEN ROLLER REPLACEMENT The platen roller is consi...
Page 73 - 0 Apply timing belt (1) onto its pulleys and adjust its tension.; NOTE: A properly nested platen roller will spin freely.
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-5 Figure 7-4, Platen Roller Replacement 6 Manipulate platen roller (2) through slot on right side of printer frame (5). Lift away roller (2).7 Insert replacement platen roller (2) through the slot on right side of printer ...
Page 74 - FEED ROLLER REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-6 FEED ROLLER REPLACEMENT The feed roller is considered to be a high wear component due to its treading against the printmedia. This treading will eventually wear grooves into the rubber material and negatively effectprin...
Page 75 - MAIN CIRCUIT BOARD REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-7 4 Remove timing belt (2) from pulley (3) located on the right end of feed roller (1).5 Loosen screw (4) securing clamp (5) on the left end of feed roller (1).6 Remove screw (4) securing clamp (5) on the right end of feed...
Page 76 - 8 Test cycle, and reattach housing covers.; INTERFACE BOARD REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-8 15 Secure interface board (3) to printer housing using two screws (2).16 Reconnect all wiring harnesses to main circuit board (1). 17 Reconnect power supply cord, confirm correct potentiometer settings, and perform Fact...
Page 77 - RIBBON DRIVE BOARD REPLACEMENT; Figure 7-8a, Ribbon Drive Board Replacement
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-9 Figure 7-7, Interface Board Replacement RIBBON DRIVE BOARD REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Remove the top, front, and left housing covers to expose main board (1, Figure 7-8a)....
Page 78 - Figure 7-8b, Ribbon Drive Board Replacement
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-10 3 Remove two screws (2) securing interface board (3) on the exterior back side of printer.4 Carefully withdraw interface board (3) from its connection with main circuit board (1).5 Remove optional memory card (4) from ...
Page 79 - MEMORY CARD REPLACEMENT; aligned with their respective slots.
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-11 15 Connect all applicable wiring harnesses to ribbon drive board (9).16 Secure main circuit board (1) to brackets (8) and (7) using four screws (6), two screws (5).17 Reconnect all applicable wiring harnesses. 18 Reinst...
Page 80 - POWER SUPPLY REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-12 Figure 7-9, Panel Board Replacement POWER SUPPLY REPLACEMENT 1 Switch off the printer and disconnect the power supply cord.2 Remove the top, front, left, right, and rear housing covers. 3 Remove seven screws (1, Figure...
Page 81 - Ensure the power switches are in the on position.
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-13 8 Secure replacement power supply (4) to printer base (3) using seven screws (5).9 Connect all wiring harnesses and cables to power supply (4). 10 Place printer frame (2) onto printer base (3) and secure using seven scr...
Page 82 - POWER SUPPLY FUSE REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-14 POWER SUPPLY FUSE REPLACEMENT The Printer has two cylindrical fuses that are wired to the power supply. If power is not beingdistributed throughout the printer, the fuse may require replacement. 1 Switch off the printe...
Page 83 - CIRCUIT BOARD FUSE REPLACEMENT; Complete the Factory Reset procedure as provided in this manual.; NOTE: Section 9 contains the Factory Reset procedures.
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-15 CIRCUIT BOARD FUSE REPLACEMENT The M10e Printer has four fuses; two are wired to the power supply while the other two aredirectly connected to the main circuit board. 1 Switch off the printer and disconnect the power su...
Page 84 - DRIVE MOTOR REPLACEMENT; Switch off the printer and disconnect the power supply cord.
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-16 DRIVE MOTOR REPLACEMENT The stepper motor transmits motion to the print mechanism for precise print positioning. Theenergized motor provides torque to the label feed roller and the platen roller via a toothed timingbel...
Page 85 - RIBBON MOTOR REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-17 5 Remove four screws (4) securing drive motor (5) to printer frame (1).6 Disconnect motor wiring harness (A) from main circuit board wiring harness (B). 7 Replace defective motor (5) with replacement motor (5) and secur...
Page 87 - AUTO-LOAD SENSOR REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-19 AUTO-LOAD SENSOR REPLACEMENT The auto-load sensor locates the top of the form (label) for positioning. The sensor is centrallylocated on the underside of the label ramp between the feed and platen rollers. Refer to FIgu...
Page 88 - LABEL-OUT SENSOR REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-20 5 Remove one screw (3) securing sensor bracket (4) to the printer frame.6 Withdraw sensor bracket (4) along with sensor (5) from within the printer.7 Disconnect the wiring harness (A) from sensor connector (A).8 Remove...
Page 89 - Figure 7-16, Label Gap Sensor Replacement
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-21 5 Lift away cover (2) and disconnect sensor harness (A) from sensor connector (A).6 Connect sensor harness (A) to sensor connector (A) of replacement sensor (4).7 Secure cover (2) and sensor (4) to left guide plate (3) ...
Page 91 - 4 Install media and test cycle to ensure a proper function.; RIBBON SENSOR REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-23 12 Connect wiring harness (A) to sensor connector (A).13 Apply left guide plate (4) to rack plate (5) and secure using thumbscrew (3). 14 Install media and test cycle to ensure a proper function. 15 Secure stay bar (2) ...
Page 92 - CUTTER REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-24 7 Test cycle to ensure a proper function.8 Install the right, front, and top housing covers. Figure 7-18, Ribbon Sensor Replacement CUTTER REPLACEMENT The optional cutter assembly is powered by a drive motor directly c...
Page 94 - CUTTER SENSOR REPLACEMENT; THE WIRING HARNESS WITH THE GREY AND BLUE
Section 7: Replacement Procedures SATO M10e Service Manual PN: 9001113A Page 7-26 11 Replace right, left, front, and top housing covers. CUTTER SENSOR REPLACEMENT The optional cutter assembly is powered by a drive motor directly coupled to a cam configurationthat provides differential movement of an...
Page 95 - Restore power and test cycle to ensure proper function.; EEPROM CHIP REPLACEMENT
Section 7: Replacement Procedures SATO M10e Service Manual PN 9001113A Page 7-27 8 Install the left, front, and top housing covers. 9 Restore power and test cycle to ensure proper function. Figure 7-20, Cutter Sensor Replacement EEPROM CHIP REPLACEMENT The EEPROM chip (1) is connected on the main ci...
Page 97 - ADJUSTMENT PROCEDURES; PRINT HEAD POSITION; Figure 8-1, Print Head Position Adjustment
SATO M10e Service Manual PN: 9001113A Page 8-1 8 ADJUSTMENT PROCEDURES This section provides instructions for mechanical and electrical adjustments to the printer.Adjustments may be required following extended printer use or as a result of replacementcomponent activity. PRINT HEAD POSITION When prop...
Page 98 - When properly positioned, retighten the set screws.; PRINT HEAD ALIGNMENT; Figure 8-2, Print Head Alignment Adjustment
Section 8: Adjustment Procedures SATO M10e Service Manual PN: 9001113A Page 8-2 4 Loosen two set screws (not shown) through driver ports (2) of ribbon cover (1). 5 Turn adjustment axle (3) while watching the movement of the print head on the platen roller. 6 When properly positioned, retighten the s...
Page 99 - RIBBON WRINKLE ADJUSTMENTS; Load printer with media and ribbon stock as necessary.; NOTE: Allow a couple of labels to print for each adjustment.
Section 8: Adjustment Procedures SATO M10e Service Manual PN 9001113A Page 8-3 3 Ensure left side set screw (2) is secure. 4 Slightly loosen right side set screw (3). 5 Slowly turn adjustment screw (4) while observing the changes in print quality. 6 Retighten right side set screw (3) when the optimu...
Page 100 - 0 Retighten set screw (6) while holding ribbon guide in place.
Section 8: Adjustment Procedures SATO M10e Service Manual PN: 9001113A Page 8-4 9 Manipulate adjustment collar (7) and ribbon guide while observing the ribbon results. 10 Retighten set screw (6) while holding ribbon guide in place. 11 Install tear-off plate (2) as applicable and front housing cover ...
Page 101 - ROLLER BELT ADJUSTMENT; Switch off power and disconnect power supply cord.
Section 8: Adjustment Procedures SATO M10e Service Manual PN 9001113A Page 8-5 ROLLER BELT ADJUSTMENT 1 Switch off power and disconnect power supply cord. 2 Remove the top, front, and right housing covers to gain access to roller belt (1, Figure 8-4). 3 Loosen two screws (2) and manipulate tension r...
Page 102 - RIBBON BELT ADJUSTMENT
Section 8: Adjustment Procedures SATO M10e Service Manual PN: 9001113A Page 8-6 RIBBON BELT ADJUSTMENT 1 Switch off power and disconnect power supply cord. 2 Remove the top, front, and left housing covers to gain access to ribbon belt (1, Figure 8-5). 3 Remove two screws (2) securing ribbon motor co...
Page 103 - PAPER GUIDE ADJUSTMENT
Section 8: Adjustment Procedures SATO M10e Service Manual PN 9001113A Page 8-7 PAPER GUIDE ADJUSTMENT When loaded, media stock is centrally oriented on the feed ramp. Media guides located in therear of the printer maintain media positioning. The left and right media guides may be adjustedproportiona...
Page 104 - PITCH SENSOR ADJUSTMENT; Turn the dial of the PITCH (VR3) potentiometer midway of the scale.; VR9 POTENTIOMETER ADJUSTMENT WILL AFFECT ALL
Section 8: Adjustment Procedures SATO M10e Service Manual PN: 9001113A Page 8-8 PITCH SENSOR ADJUSTMENT Pitch sensor adjustment is used to set the top of the form (leading edge). This adjustment is astraight forward or backward motion and does not affect lateral movement or skewed images. For almost...
Page 105 - 2 Turn the dial of the VR9 potentiometer (3) midway of the scale.; LCD DISPLAY: FACTORY MODE
Section 8: Adjustment Procedures SATO M10e Service Manual PN 9001113A Page 8-9 Figure 8-7, Pitch Sensor Adjustment 10 Remove top, front, and left housing covers for access to main circuit board (1, Figure 8-7). 11 Record all dip switch (2) positions and then switch each to the Off position. 12 Turn ...
Page 106 - 8 Confirm that NONE is displayed and press ENTER.; EYE-MARK SENSOR ADJUSTMENT; NOTE: Repeat the above steps should NONE not be displayed.
Section 8: Adjustment Procedures SATO M10e Service Manual PN: 9001113A Page 8-10 18 Confirm that NONE is displayed and press ENTER. 19 Use the Cursor keys to step the cursor to the desired text size option. 20 Press the ENTER key to select the option and begin test printing. 21 Regard the test label...
Page 108 - LABEL GAP SENSOR ADJUSTMENT
Section 8: Adjustment Procedures SATO M10e Service Manual PN: 9001113A Page 8-12 LABEL GAP SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP Test Module. The label-gapsensor may also be adjusted via the Service Mode. 1 Remove the top, front, and left housing cover to ...
Page 109 - AUTO LOAD SENSOR ADJUSTMENT
Section 8: Adjustment Procedures SATO M10e Service Manual PN 9001113A Page 8-13 Figure 8-9, Label Gap Sensor Adjustment AUTO LOAD SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP Test Module. 1 Remove the top, front, and left housing cover to access main circuit boar...
Page 111 - PAPER END SENSOR ADJUSTMENT
Section 8: Adjustment Procedures SATO M10e Service Manual PN 9001113A Page 8-15 PAPER END SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP Test Module. 1 Remove the top, front, and left housing cover to access main circuit board (1, Figure 8-11). 2 Turn VR8 potentiom...
Page 112 - OFFSET LABEL STOP POSITION ADJUSTMENT; Turn the OFFSET (VR2) potentiometer dial midway of the scale.
Section 8: Adjustment Procedures SATO M10e Service Manual PN: 9001113A Page 8-16 4 Turn dial (5) on test module (3) to position number 0. 5 Connect the positive (+) probe of the multimeter to connection port (6) on test module (3). 6 Connect the negative (-) probe of the multimeter to pin GRD (7) on...
Page 113 - LCD DISPLAY ADJUSTMENT
Section 8: Adjustment Procedures SATO M10e Service Manual PN 9001113A Page 8-17 5 Press the LINE or FEED key as required to adjust the print width. 6 Press the ENTER key to select and begin test printing. 7 Adjust the OFFSET (VR2) potentiometer as necessary to gain the desired position. LCD DISPLAY ...
Page 115 - FACTORY RESETS; FACTORY SETTINGS / TEST PRINT; Release the LINE and FEED keys upon hearing a beep.
SATO M10e Service Manual PN: 9001113A Page 9-1 9 FACTORY RESETS This section of the service manual covers instructions on how to return the printer to its factorysettings. The instructions are separated into differing catagories of interest. FACTORY SETTINGS / TEST PRINT 1 Record all dip switch posi...
Page 116 - Verify that the counters on the test print have reset to 0.0 km.; CLEAR HEAD COUNTERS; Place the DSW2-4 in the Off position
Section 9: Factory Resets SATO M10e Service Manual PN: 9001113A Page 9-2 11 Press the ENTER key to test print. Press the ENTER key again to stop printing. 12 Verify that the counters on the test print have reset to 0.0 km. 13 Power Off the printer and confirm that all switches are in the Off or down...
Page 117 - CLEAR CUTTER COUNTER; Press the ENTER key to advance to the next display.
Section 9: Factory Resets SATO M10e Service Manual PN 9001113A Page 9-3 12 Verify that the counters on the test print have reset to 0.0 km. 13 Power Off the printer and confirm that all switches are in the Off or down position. CLEAR CUTTER COUNTER 1 Record all dip switch positions.2 Place all dip s...
Page 118 - CLEAR EEPROM; Use the CURSOR keys to advance to the next display.
Section 9: Factory Resets SATO M10e Service Manual PN: 9001113A Page 9-4 11 Press the ENTER key to test print. Press the ENTER key again to stop printing. 12 Verify that the counters on the test print have reset to 0.0 km.13 Power Off the printer and confirm that all switches are in the Off or down ...
Page 121 - DIAGRAMS & SCHEMATICS; HOUSING COVER REMOVAL & INSTALLATION
SATO M10e Service Manual PN: 9001113A Page 10-1 10 DIAGRAMS & SCHEMATICS HOUSING COVER REMOVAL & INSTALLATION Figure, 10-1, Housing Cover Removal & Installation Sc rew x 3 Sc re w x 5 Sc rew x 2 Sc re w x 2
Page 122 - MEDIA & RIBBON LOADING
Section 10: Diagrams & Schematics SATO M10e Service Manual PN: 9001113A Page 10-2 MEDIA & RIBBON LOADING Figure 10-2, Media & Ribbon Loading Paper Guide Ribbon Guide Feed Roller Platen Roller Media Ribbon Ribbon Rewind
Page 123 - BLOCK DIAGRAM
Section 10: Diagrams & Schematics SATO M10e Service Manual PN 9001113A Page 10-3 BLOCK DIAGRAM Figure 10-3, Block Diagram 1 2 3 4 5 8 6 7 9 RBM SEN HO DSW3 DSW2 HDS DSW EXT LCD CUTSEN LED EXT PO R T STP POW2 REMP M R 110w - CO NT 8 RB M P RB M SEN IN T E R F AC E P O R T RibbonMotor POWER BOARD ...
Page 124 - PRINTING OPERATIONAL SEQUENCE; Figure 10-4, Printing Operational Sequence; Printer
Section 10: Diagrams & Schematics SATO M10e Service Manual PN: 9001113A Page 10-4 PRINTING OPERATIONAL SEQUENCE Figure 10-4, Printing Operational Sequence Printer Continuous Pitch Sensor Valid Print Pitch Sensor Invalid Valid Pitch Sensor Tear Off Cutter Pitch Sensor Valid Backfeed No Backfeed V...
Page 125 - ACCESSORIES & SENSORS LOCATION; Platen Roller; Print Head; Cutter Assembly; PRINTER TOP VIEW
Section 10: Diagrams & Schematics SATO M10e Service Manual PN 9001113A Page 10-5 ACCESSORIES & SENSORS LOCATION Figure 10-5, Accessories & Sensors Location Platen Roller Ribbon Sensor Print Head Feed Roller Ribbon Supply Label Gap Sensor Eye Mark, Label Out Sensors Cutter Assembly Auto L...
Page 126 - PRINT REFERENCE POSITION; PAPER FEED DIRECTION
Section 10: Diagrams & Schematics SATO M10e Service Manual PN: 9001113A Page 10-6 PRINT REFERENCE POSITION Figure 10-6, Print Reference Position PAPER FEED DIRECTION LABEL LABEL EYE-MARK LABEL GAP TAG EYE-MARK Standard Cutter Position Standard Print, Cut, Peel Off, Tear Off Positions Peel Off, T...
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