Page 2 - WARNING
PN: 9001155A SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (704) 644.1661 E-Mail: [email protected] [email protected] www.satoamerica.com WARNING THE EQUIPMENT REFERENCED I...
Page 3 - TABLE OF CONTENTS; INTRODUCTION
LM408-412e Operator Manual PN: 9001155A TABLE OF CONTENTS INTRODUCTION About This Manual 1-2 General Description 1-3 Control Features 1-4 TECHNICAL DATA Physical Characteristics 2-2 Power 2-2 Enviromental 2-2 Processing 2-2 Interface Modules 2-2 Interface Modules 2-2 Print 2-2 Sensing 2-3 Media 2-3 ...
Page 5 - MAINTENANCE; APPENDIX
LM408-412e Operator Manual PN: 9001155A MAINTENANCE Cleaning Procedures 6-2 Replacement Procedures 6-3 Print Head 6-3 Interface Board 6-5 Fuse 6-6 Adjustment Procedures 6-7 Print Head Balance 6-7 Print Head Alignment 6-8 Ribbon Guide 6-9 Label Sensor Positioning 6-10 Ribbon Spindle Tensioning 6-11 O...
Page 6 - About This Manual
LM408-412e Operator Manual 1-1 PN: 9001155A INTRODUCTION • About This Manual • General Description • Control Features
Page 7 - ABOUT THIS MANUAL
Unit 1: Introduction LM408-412e Operator Manual 1-2 PN: 9001155A ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for printermaintenance and repair by SATO approved personnel. For the repair technician, this manual is intend...
Page 8 - GENERAL DESCRIPT
Unit 1: Introduction LM408-412e Operator Manual 1-3 PN: 9001155A GENERAL DESCRIPT The SATO LM400e series printers have been designed as mid-range, industrial printers that are meant to meet theneeds of those users that require ruggedness, but only require an entry-level industial printer. This mid-r...
Page 9 - CONTROL FEATURES
Unit 1: Introduction LM408-412e Operator Manual 1-4 PN: 9001155A CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are defined generally here.More specific explanations will be found throughout this manual on how to use them. OPERATOR PANEL FEA...
Page 11 - TECHNICAL DATA
LM408-412e Operator Manual 2-1 PN: 9001155A TECHNICAL DATA • Physical Characteristics • Power • Enviromental • Processing • Interface Modules • Print • Sensing • Media • Ribbon • Command • Regulatory Approvals • Character Font Capabilities • Barcode Capabilities
Page 13 - SENSING
Unit 2: Technical Data LM408-412e Operator Manual 2-3 PN: 9001155A SENSING Gap Adjustable Reflective Eye-Mark Adjustable Ribbon Near End Enable/Disable Media Out Constant Ribbon Out Constant Cover Open Constant MEDIA Width Media Width: 0.866 to 5.04 Inches (22-128 mm) Media Width with Backing Paper:...
Page 14 - CHARACTER FONT CAPABILITIES
Unit 2: Technical Data LM408-412e Operator Manual 2-4 PN: 9001155A CHARACTER FONT CAPABILITIES MATRIX FONTS XU 5 dots W x 9 dots H (Helvetica) XS 17 dots W x 17 dots H (Univers Condensed Bold) XM 24 dots W x 24 dots H (Univers Condensed Bold) OA Font (OCR-A) LM408e: 15 dots W x 22 dots HLM412e: 22 d...
Page 15 - BARCODE CAPABILTIES
Unit 2: Technical Data LM408-412e Operator Manual 2-5 PN: 9001155A BARCODE CAPABILTIES Linear Bar Codes UPC A/E JAN 8/13 EAN 8/13 Code 39Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 Bookland NW-7 MSI POSTNET UCC/EAN 128 NW-7 (Codabar) Two Dimemsional QR Code Data Matrix Maxi C...
Page 16 - INSTALLATION; Unpacking & Parts Identification
LM408-412e Operator Manual 3-1 PN: 9001155A INSTALLATION • Unpacking & Parts Identification • Printer Installation • Operational Mode Selection • Interface Selection • Accessories Installation
Page 17 - UNPACKING & PARTS IDENTIFICATION
Unit 3: Installation LM408-412e Operator Manual 3-2 PN: 9001155A UNPACKING & PARTS IDENTIFICATION Unpack the printer as directed in the following procedure. 1 Place the shipping container (box) upright on a soid, flat surface. 2 Open the box, remove any loose items and the first layer of packing...
Page 18 - PRINTER INSTALLATION; SITE LOCATION; CABLE CONNECTION
Unit 3: Installation LM408-412e Operator Manual 3-3 PN: 9001155A PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked.Following printer setup, procede to the next chapter for information on interface selection. SITE LOCATION • Stationed o...
Page 19 - MEDIA SELECTION
Unit 3: Installation LM408-412e Operator Manual 3-4 PN: 9001155A MEDIA SELECTION The size and type of the labels or tags to be printed should have been taken into consideration beforeprinter purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Usingmedia that d...
Page 21 - OPERATIONAL MODE SELECTION
Unit 3: Installation LM408-412e Operator Manual 3-6 PN: 9001155A OPERATIONAL MODE SELECTION There are two modes of printer operation; Dispense and Continuous. The difference between the two is the waythat the label and paper backing is ejected. Before printer configuration, one must determine which ...
Page 22 - INTERFACE SELECTION; RS232C HIGH-SPEED SERIAL INTERFACE; INTERFACE SPECIFICATIONS
Unit 3: Installation LM408-412e Operator Manual 3-7 PN: 9001155A INTERFACE SELECTION This unit presents the printer interface types and their specifications. These specifications include detailedinformation to assist in the selection of the most appropriate method for the printer to interface with t...
Page 23 - DIPSWITCH SETTINGS; READY/BUSY INTERFACE SIGNALS
Unit 3: Installation LM408-412e Operator Manual 3-8 PN: 9001155A DIPSWITCH SETTINGS SWITCH COMPONENT SETTINGS 1 Data Bit ON 7 Bits OFF 8 Bits 2 & 3 Parity 2 3 ON ON Reserved ON OFF ODD OFF ON EVEN OFF OFF NONE 4 Stop Bit ON 2 Bits OFF 1 Bit 5 & 6 Baud Rate 5 6 ON ON 57600 bps ON OFF 38400 bp...
Page 25 - IEEE1284 PARALLEL INTERFACE
Unit 3: Installation LM408-412e Operator Manual 3-10 PN: 9001155A IEEE1284 PARALLEL INTERFACE The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the...
Page 26 - SPECIFICATIONS
Unit 3: Installation LM408-412e Operator Manual 3-11 PN: 9001155A UNIVERSAL SERIAL BUS (USB) The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requiresa driver (shipped with each printer that has the interface installed) that must be loaded ...
Page 27 - SOFTWARE SPECIFICATIONS
Unit 3: Installation LM408-412e Operator Manual 3-12 PN: 9001155A 802.11G WIRELESS INTERFACE The wireless print server provides easy printer interface with 802.11G Wi-Fi compliant networks free of wiredconnections. Each printer is shipped with an integrated driver and interface installed. The driver...
Page 29 - ALL INTERFACES
Unit 3: Installation LM408-412e Operator Manual 3-14 PN: 9001155A ALL INTERFACES This chapter contains information that is applicable to all interface types offered. Recieve Buffer The data stream is received from the host to the printer one job at a time. This allows the software program tomaintain...
Page 30 - RECEIVE BUFFER CONTROL
Unit 3: Installation LM408-412e Operator Manual 3-15 PN: 9001155A RECEIVE BUFFER CONTROL Causes For Receive Buffer Near Full Receive buffer near full occurs when the remaing free space of the buffer drops to0.95MB of 2.95MB capacity or when the remaining free space is available for storing50 of 500 ...
Page 31 - ACCESSORIES INSTALLATION; INTERFACE INSTALLATION
Unit 3: Installation LM408-412e Operator Manual 3-16 PN: 9001155A ACCESSORIES INSTALLATION This chapter covers printer accessory installation procedures that are operator allowed. INTERFACE INSTALLATION The diagram below displays the physical installation of interface hardware. Refer to the Configur...
Page 32 - Printer Configuration
LM408-412e Operator Manual 4-1 PN: 9001155A PRINTER CONFIGURATION • Printer Configuration • Dipswitch Setting • Configuration Modes • Menu Definition Tables
Page 33 - PRINTER CONFIGURATION
Unit 4: Printer Configuration LM408-412e Operator Manual 4-2 PN: 9001155A PRINTER CONFIGURATION This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting. The printer may be configured via the buttons and/or potentiometers loacated on the printer’s o...
Page 34 - DIPSWITCH FUNCTIONS
Unit 4: Printer Configuration LM408-412e Operator Manual 4-3 PN: 9001155A DIPSWITCH SETTINGS This chapter identifies the functions of the printer’s integrated dipswitches. The dipswitch complex is located on theprinter’s operator panel and is an integral part of its configuration by enabling/disabli...
Page 35 - CONFIGURATION MODES; NORMAL MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-4 PN: 9001155A CONFIGURATION MODES This chapter provides an overview of the various configuration modes of the operation menu. All of theconfiguration activities are performed via the use of the operator panel located on the printer’s face. ...
Page 36 - ADVANCED MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-5 PN: 9001155A ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustmentsor settings have been made, they will not require additional address unless a new job is downloaded. U...
Page 37 - USER DOWNLOAD MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-6 PN: 9001155A USER DOWNLOAD MODE Allows the operator to download user specific data from a host system. Use the keys of the printer’s operator panelto select and enter the required options. Refer to the Menu Definition Tables in the followi...
Page 38 - SERVICE MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-7 PN: 9001155A SERVICE MODE Allows programming of various dimensional settings, sensor thresholds, and language options. Use the keys of theoperator panel to select and enter the required options. Refer to the Menu Definition Tables in the f...
Page 39 - CARD MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-8 PN: 9001155A CARD MODE This mode permits the configuration of an expanded memory option. With the 4MB Flash Memory Moduleinstalled, storage capacity for text and graphics. Use the keys of the printer’s operator panel to select and enter th...
Page 40 - MOVE MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-9 PN: 9001155A MOVE MODE Allows the print feed method to be determined - Continuous or Tear-Off. If Continuous is selected, printing of labels occurwithout pause for application. If Tear is selected, printing will pause for each subsequent l...
Page 41 - HISTORY CONTROL MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-10 PN: 9001155A HISTORY CONTROL MODE When enabled, the History Control Mode uses the printer’s recent operational history as a way to control theheating temperature of head elements when printing the next label. This is performed by using pr...
Page 42 - PROTOCOL INITIALIZATION MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-11 PN: 9001155A PROTOCOL INITIALIZATION MODE Allows non-standard protocol code to be returned to the default value. The default value is: STX (7BH), ETX (7DH),ESC (5EH), ENQ (40H), NULL (7EH), CAN (21H), Offline (5DH), EuroCode (D5H). Use th...
Page 43 - COUNTERS MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-12 PN: 9001155A COUNTERS MODE The printer has integrated counters to measure the accumilative activity of some features. The unit of measure isbased on linear meters and includes a print head counter and a life counter. The head counter reco...
Page 44 - TEST PRINT MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-13 PN: 9001155A TEST PRINT MODE Provides the specific sequence of events required by the operator, the printer, and the printer’s software for a testlabel to be printed. Test labels are designed to identify failures in configuration, adjustm...
Page 45 - BOOT DOWNLOAD MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-14 PN: 9001155A BOOT DOWNLOAD MODE This download mode is used when the Firmware becomes corrupted and the normal download mode is notsuccessful. Allows the program to be downloaded from the host computer. Figure 5-11 provides the specific se...
Page 46 - FLASH MEMORY DOWNLOAD MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-15 PN: 9001155A FLASH MEMORY DOWNLOAD MODE A Flash ROM internally stores/deletes font and custom designed character data. The data is sent from a hostsystem to the printer. Use the printer’s operator panel to select and enter the required op...
Page 47 - DEFAULT SETTING MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-16 PN: 9001155A DEFAULT SETTING MODE The Default Settings Mode allows the operator to return the printer to the configuration state as received from thefactory. Use the printer’s keys to select and enter the required options. Refer to the Me...
Page 48 - HEX DUMP MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-17 PN: 9001155A HEX DUMP MODE The contents of the print buffer and the contents received before it may be examined through the use of the HexDump Mode. Each line of the printed data is enumerated in the first column, the second column contai...
Page 49 - MAINTENANCE MODE
Unit 4: Printer Configuration LM408-412e Operator Manual 4-18 PN: 9001155A MAINTENANCE MODE The Maintenance Mode permits counter reset of various printer components. Use the printer’s operator panel toselect and enter the required options. The printer has integrated counters to measure the accumilat...
Page 50 - MENU DEFINITION TABLES; MENU
Unit 4: Printer Configuration LM408-412e Operator Manual 4-19 PN: 9001155A MENU DEFINITION TABLES NORMAL MODE (TABLE 4-1) MENU DESCRIPTION Displays the printer’s operational status. The ONLINE status is displayed on the top line and thelabel quantity status is on the bottom. The message will be chan...
Page 60 - TROUBLESHOOTING; Error Signal Troubleshooting
LM408-412e Operator Manual 5-1 PN: 9001155A TROUBLESHOOTING • Error Signal Troubleshooting • Troubleshooting Table • Interface Troubleshooting • Test Print Modes
Page 61 - ERROR SIGNAL TROUBLESHOOTING; ERROR DISPLAYS
Unit 5: Troubleshooting LM408-412e Operator Manual 5-2 PN: 9001155A ERROR SIGNAL TROUBLESHOOTING ERROR DISPLAYS ERROR LED LCD DISPLAY DESCRIPTION 01 Machine Red 1. Ensure all wiring harnesses are properly connected. 2. Replace main circuit board. 02 Flash ROM Red 1. Ensure correct communication prot...
Page 62 - TROUBLESHOOTING TABLE
Unit 5: Troubleshooting LM408-412e Operator Manual 5-3 PN: 9001155A TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE IMAGE VOIDS Dirty print head. Clean print head. Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn roller. Replace rollers. Poor label qual...
Page 63 - NO PRINTED IMAGE
Unit 5: Troubleshooting LM408-412e Operator Manual 5-4 PN: 9001155A NO PRINTED IMAGE Print head is disconnected. Ensure print head wiring harness is connected on each end. No voltage output. Replace fuse. Test power supply and replace as required. Defective print head. Replace print head and reset c...
Page 64 - INTERFACE TROUBLESHOOTING; PARALLEL INTERFACE
Unit 5: Troubleshooting LM408-412e Operator Manual 5-5 PN: 9001155A INTERFACE TROUBLESHOOTING This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface usedand perform each of the troubleshooting tasks until the problem has been isolated. PARAL...
Page 65 - LAN ETHERNET INTERFACE
Unit 5: Troubleshooting LM408-412e Operator Manual 5-6 PN: 9001155A LAN ETHERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does notprint, there may be a hardware problem.Ensure the cable and it...
Page 66 - TEST PRINT TROUBLESHOOTING
Unit 5: Troubleshooting LM408-412e Operator Manual 5-7 PN: 9001155A TEST PRINT TROUBLESHOOTING Chapter provides instruction on special printing to identify and resolve specific print problems. HEX DUMP Allows the operator to determine if there were problems in the downloading of data. TEST LABEL All...
Page 67 - TEST LABEL PRINTING
Unit 5: Troubleshooting LM408-412e Operator Manual 5-8 PN: 9001155A TEST LABEL PRINTING The test label is designed to assist in the identification of print problems. Follow the flow chart provided below toperform this activity. Figure 6-4, Test Print Mode NOTE: The only print problem that the follow...
Page 68 - SAMPLE TEST LABEL
Unit 5: Troubleshooting LM408-412e Operator Manual 5-9 PN: 9001155A Figure 6-5, Sample Test Label D S W 3 D S W 2 D S W 1 N O N E SAMPLE TEST LABEL Label Contents Will Vary Depending on Test Label Type. Compare this scale on each side to ensure the print is evenly spaced horizontally. Compare this s...
Page 69 - Cleaning Procedures
LM408-412e Operator Manual 6-1 PN: 9001155A MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures
Page 70 - CLEANING PROCEDURES
Unit 6: Maintenance LM408-412e Operator Manual 6-2 PN: 9001155A CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and longer printer life. There aretow basic types of cleaning involved; the removal of loose debris and the removal of residue. Use ...
Page 71 - REPLACEMENT PROCEDURES; PRINT HEAD REPLACEMENT
Unit 6: Maintenance LM408-412e Operator Manual 6-3 PN: 9001155A REPLACEMENT PROCEDURES This chapter provides in-depth instruction on all primary component and assembly replacement, in addition to mostsecondary components. Use the text in conjunction with their accompanied graphics to ensure complete...
Page 73 - INTERFACE BOARD REPLACEMENT
Unit 6: Maintenance LM408-412e Operator Manual 6-5 PN: 9001155A INTERFACE BOARD REPLACEMENT Circuit boards generally have long lives due to the lack of moving parts. Generally, if a circuit board becomesdefective, it is contributable to a negative external condition. If it is determined that the cir...
Page 74 - FUSE REPLACEMENT
Unit 6: Maintenance LM408-412e Operator Manual 6-6 PN: 9001155A FUSE REPLACEMENT The fuse is wired to the power receptacle and protects the printer from power surges from the electrical source. If asurge of electricity reaches the fuse, its filiment will melt creating a disruption of the flow. In or...
Page 75 - ADJUSTMENT PROCEDURES; PRINT HEAD BALANCE ADJUSTMENT
Unit 6: Maintenance LM408-412e Operator Manual 6-7 PN: 9001155A ADJUSTMENT PROCEDURES This chapter covers all of the printer and printer accessory adjustments. These adjustments include mechanicaladjustments required following the replacement of components and assemblies, in addition to, the operati...
Page 76 - PRINT HEAD ALIGNMENT
Unit 6: Maintenance LM408-412e Operator Manual 6-8 PN: 9001155A PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for theprinted image to be consistent across the label. 1 Open the right housing cover to access print...
Page 77 - RIBBON GUIDE ALIGNMENT
Unit 6: Maintenance LM408-412e Operator Manual 6-9 PN: 9001155A RIBBON GUIDE ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids willoccur at the point of the ribbon fold. Typically, this is the result of the axis of one of the f...
Page 78 - LABEL SENSOR POSITIONING
Unit 6: Maintenance LM408-412e Operator Manual 6-10 PN: 9001155A LABEL SENSOR POSITIONING The label sensor assembly provides a mounting apparatus for the eye-mark, gap, and paper-end sensors. Positionadjustment of the label sensor is not required when using standard label media. When non-standard me...
Page 79 - RIBBON SPINDLE TENSIONING
Unit 6: Maintenance LM408-412e Operator Manual 6-11 PN: 9001155A RIBBON SPINDLE TENSIONING The printer has two ribbon spindles; one to supply ribbon medium from the rear of the printer past the print head tothe spindle closest to the front for the purposes of rewinding the used medium. The rewind sp...
Page 80 - OPERATIONAL ADJUSTMENTS; POTENTIOMETER
Unit 6: Maintenance LM408-412e Operator Manual 6-12 PN: 9001155A OPERATIONAL ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process andare largely confined to the four potentiometers located on the operator panel. Refer to the table...
Page 81 - LABEL PRINT DIRECTI
Unit 6: Maintenance LM408-412e Operator Manual 6-13 PN: 9001155A Figure 6-9, Print Base Reference Position LABEL PRINT DIRECTI O N REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position CONTINUOUS MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print & Dispense Position TEAR-OFF MODE Base Dis...
Page 82 - Print Setup Dimensions
LM408-412e Operator Manual 7-1 PN: 9001155A APPENDIX • Print Setup Dimensions • Label Reference Position Diagram • Label Adjustment Diagram • Printer Connection Diagram • Glossary
Page 83 - PRINT SETUP DIMENSIONS
Unit 7: Appendix LM408-412e Operator Manual 7-2 PN: 9001155A PRINT SETUP DIMENSIONS Figure 7-1, Print Setup Dimensions Print Head Tear-Off alid Area for Print Gap 0.67 – 2.67" Eye-Mark 0.24 – 2.09" 1. 00 " 1. 94" Print Width: 4.09"/4.20" Mark, Gap, Paper-End Sensors
Page 84 - LABEL REFERENCE POSITION; ION
Unit 7: Appendix LM408-412e Operator Manual 7-3 PN: 9001155A LABEL REFERENCE POSITION Figure 7-2, Label Reference Position Diagram LABEL PRINT DIREC T ION REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position CONTINUOUS MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print & Dispense Positio...
Page 85 - LABEL ADJUSTMENT DIAGRAM
Unit 7: Appendix LM408-412e Operator Manual 7-4 PN: 9001155A LABEL ADJUSTMENT DIAGRAM Figure 7-3a, Standard Position Figure 7-3b, Tear-Off Position
Page 86 - PRINTER CONNECTION DIAGRAM
Unit 7: Appendix LM408-412e Operator Manual 7-5 PN: 9001155A PRINTER CONNECTION DIAGRAM Figure 7-4, Printer Connection Diagram Host Computer Interface Cable Interface Board Printer Power Cord Power Receptacle
Page 87 - PRINTER LOADING DIAGRAM
Unit 7: Appendix LM408-412e Operator Manual 7-6 PN: 9001155A PRINTER LOADING DIAGRAM Figure 7-5a, Printer Loading Diagram Figure 7-5b, Printer Loading Diagram
Page 89 - GLOSSARY
Unit 7: Appendix LM408-412e Operator Manual 7-8 PN: 9001155A GLOSSARY GLOSSARY AC (Alternating Current) Electrical current that reverses its direction regularly and continually. Accessory An optional assembly that may be used to provide an additional function. Active Tags RFID tags which use batteri...
